Information Technology Jobs in Chevy Chase Section Five Maryland
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What to Expect
Information Professional Officer
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Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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Job Title: Agile Project Manager
Position Summary
The Agile Project Manager is responsible for leading cross-functional teams in the delivery of technology solutions to our client's developer community that ultimately enhance business value to stakeholders. The Agile Project Manager collaborates closely with stakeholders, facilitates Agile events, removes impediments and drives continuous improvement. The ideal candidate is experienced in managing technical projects, Agile methodologies and process optimization, with a continuous improvement mindset and the ability to lead high-performing teams.
Key Responsibilities
The responsibilities include but are not limited to the following, as directed:
- Manage multiple teams supporting both project work and ongoing operational activities
- Remove team impediments, foster strong collaboration and support continuous improvement initiatives
- Track and report progress, risks, dependencies and Agile flow metrics to stakeholders
- Organize team artifacts and maintain project documentation including tasks and boards (Jira), acceptance criteria and project wiki pages (Confluence)
- Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process reviews.
- Evaluate potential solutions, conduct impact assessments, and recommend approaches that best meet business needs.
Desired Skills and Experience / Required Qualifications
- 8-10 years of Agile Project Management experience for technical projects
- Hands-on experience leading Agile technical projects and initiatives
- Strong understanding of Agile frameworks (Agile training or certification – a plus)
- Proficiency with Jira, confluence and collaboration tools such as MS Teams
- Ability to manage multiple priorities in a fast-paced environment and drive work to completion
- Excellent analytical, problem-solving and facilitation skills with the ability to guide teams through complex technical discussions
- Coordinate cross-functional teams, fostering effective communication and risk mitigation
- General understanding of DevSecOps (DSO) capabilities and the tools that support DSO capabilities
*This is a 12-month hybrid role with the possibility of extension. Candidates must be able to work onsite 1–2 days per week in Adelphi, MD. Candidates must be legally authorized to work in the U.S. without sponsorship. We are not partnering with third-party agencies for this role.
The Senior Project Manager will play a key role in leading and delivering IT initiatives within the Agile Project Management Office (APMO), supporting the higher education sector. This role manages complex projects using both Agile and Waterfall methodologies to drive innovation and operational excellence across academic and administrative functions. This position will lead a workstream for the organization's Enterprise Data & AI Platform implementation.
We are specifically seeking candidates with experience managing Enterprise Data Lakehouse and Business Intelligence implementations.
Key Responsibilities
Agile Project Leadership
- Lead end-to-end delivery of IT projects using Agile and Waterfall frameworks (Scrum, SAFe).
- Partner with stakeholders to define project scope, objectives, and success metrics.
- Identify, manage, and mitigate project risks, dependencies, and impediments.
- Define and track KPIs to measure project and team performance.
- Provide regular status updates and insights to senior leadership.
Team Collaboration
- Serve as a servant leader for cross-functional Agile teams.
- Foster a culture of collaboration, accountability, ownership, and transparency.
Stakeholder Engagement
- Act as the primary liaison between the Agile PMO, business units, and stakeholders.
- Maintain clear, consistent communication on project progress, risks, and outcomes.
Qualifications
Required
- Bachelor's degree or equivalent experience.
- 7+ years of project/program management experience, including large cross-functional initiatives.
- Experience supporting modernization, digital transformation, or student lifecycle/ed-tech projects.
- 2+ years of recent experience managing Enterprise Data Lakehouse and/or Business Intelligence implementations (Databricks and Tableau Cloud preferred).
- Strong experience with Agile and traditional project management methodologies.
- Proven vendor, budget, and risk management experience.
- Proficiency with Azure DevOps, MS Project, SharePoint, or similar tools.
- Excellent communication and stakeholder management skills.
Preferred
- PMP or similar project management certification.
Desired Project Experience
- Enterprise Lakehouse Implementations: Databricks-powered Lakehouse implementations supporting scalable, trusted data products.
- Legacy Data Warehouse Cutover & Decommissioning: Parallel runs, reconciliation, and phased sunset strategies.
- ERP Data Ingestion & Modeling: Experience with PeopleSoft, Salesforce, Workday, and/or Oracle.
- External Data Delivery: Secure data delivery to external vendors and partners with SLAs.
- Data & AI Governance: Implementation of fine-grained, policy-driven data access controls
Location: Washington, DC (Hybrid — remote Mondays & Fridays)
Duration: June 1 – August 7, 2026 (10 weeks)
Compensation: $20/hr (Undergraduate)
Education Level: Undergraduate
About NCTA
NCTA – The Internet & Television Association is the principal trade association of the cable and broadband industry. Our Technology team provides technical expertise and analysis to members and staff on broadband and telecommunications topics at the intersection of policy and engineering.
About the Role
The Technology Intern will develop a technically rigorous understanding of cable and broadband infrastructure, network architecture, and the security, fraud, and content protection challenges that shape real-world policy discussions. This role is ideal for an engineering-minded student eager to see how technical realities influence regulatory frameworks.
Responsibilities
- Review and organize technical reference materials related to broadband infrastructure and network security
- Update and simplify infrastructure diagrams and explainers for internal use
- Explore datasets and technical resources to identify trends and system constraints
- Map high-level network risk and abuse touchpoints across cybersecurity, anti-fraud, and anti-piracy areas
- Attend NIST and FCC webinars and hearings and prepare summary notes
- Collaborate with policy-focused teams to explore how engineering tradeoffs intersect with regulatory frameworks
What You Bring
- Foundational knowledge in engineering, computer science, or network systems
- Strong intellectual curiosity and a systems-thinking mindset
- Ability to translate complex technical concepts into clear, high-level explanations
- Comfort working with technical materials, datasets, and infrastructure concepts
- Collaborative, self-motivated, and able to work across technical and policy-focused teams
- Ability to commit to a minimum of 3 working days per week
What You'll Gain
- A foundational understanding of broadband network architecture and large-scale communications systems
- Insight into how cable infrastructure constraints shape policy and regulatory discussions
- Exposure to cross-functional work spanning cybersecurity, anti-fraud, and content protection
- Experience attending FCC and NIST proceedings and translating technical developments for broader audiences
- Participation in professional development events, networking opportunities, and a lunch with the CEO
- An assigned peer mentor to support your onboarding and growth
Our Values
At NCTA, we are guided by four core values — Competency, Curiosity, Creativity, and Compassion — and we're looking for someone who brings all four to their work every day.
To Apply
Submit your resume and a one-page cover letter referencing the Technology internship.
Candidates must be legally authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
NCTA is an Equal Opportunity Employer. We are committed to building a culture where diverse people, ideas, and experiences are welcomed, included, and celebrated. NCTA provides equal employment opportunities to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, or veteran status in accordance with applicable federal, state, and local laws.
CPIC Analyst, Technology Business Management (TBM)
Employment Type: Full-Time
Location: Washington, DC, USA (Onsite)
Salary Range $90,000 – $110,000 annually
Position Overview
The CPIC Analyst will focus on Technology Business Management (TBM) and support Federal Chief Information Officer (CIO) organizations in advancing IT cost transparency and portfolio analysis through the Apptio platform. This role contributes to effective IT investment governance and financial management across federal IT portfolios.
Key Duties and Responsibilities
- Provide support for Capital Planning and Investment Control (CPIC) Select, Control, and Evaluate investment management processes.
- Assist in the implementation and ongoing use of Technology Business Management (TBM) practices utilizing the Apptio platform.
- Contribute to IT cost transparency efforts, including the development and maintenance of cost allocation methodologies.
- Align financial, technical, and operational data with the TBM taxonomy and standards.
- Support Apptio data ingestion processes and IT cost modeling activities.
- Perform IT investment portfolio analysis and develop reports to support Investment Review Boards (IRBs).
- Assist with lifecycle management activities across the CPIC Select, Control, and Evaluate phases.
- Support the preparation and submission of OMB Exhibit 53 and Exhibit 300 documentation, including IT portfolio summaries and major IT investment business cases.
Required Qualifications
- Ability to successfully pass a comprehensive federal background investigation.
- Bachelor's degree in Information Systems, Business Administration, Finance, Public Administration, Computer Science, or a related discipline.
- Three to five years of experience supporting Federal IT portfolio management, IT financial management, or CIO governance functions.
- Hands-on experience with Apptio, the TBM framework, IT financial modeling, and cost transparency initiatives.
- Familiarity with federal IT financial management systems and tools.
- Strong written and verbal communication skills.
Preferred Qualifications
- Prior experience supporting federal agencies such as the Department of Veterans Affairs (VA), Department of Transportation (DOT), or Department of the Treasury.
- Relevant professional certifications, including TBM Executive Foundation, Project Management Professional (PMP), or Certified Government Financial Manager (CGFM).
- Title : Project Manager (hospitality industry)
- Location : Bethesda, MD (3-4 Days Hybrid)
- Position type : Long Term Contract
Job description:
Role Summary
We are seeking an experienced Large Program Manager with deep expertise in the hospitality industry to lead and deliver large-scale digital transformation and technology programs across hotel operations, guest experience platforms, and enterprise systems. The ideal candidate combines strong program governance, delivery leadership, and deep knowledge of hospitality platforms such as PMS, CRS, POS, and revenue management systems.
Key Responsibilities
Program Leadership
- Lead large-scale enterprise programs across multiple hospitality brands, regions, and technology platforms.
- Drive delivery of digital transformation initiatives, including cloud migration, platform modernization, guest experience platforms, and operational automation.
- Manage multiple concurrent projects
- Track velocity and deliverables to ensure predictable delivery.
Hospitality Systems Oversight:
Manage delivery and integration of key hospitality technology systems including:
- Property Management Systems (PMS) – e.g., Oracle OPERA
- Central Reservation Systems (CRS)
- Revenue Management Systems
- POS and F&B systems
- Guest loyalty and CRM platforms
- Distribution systems and OTAs
- Channel management platforms
Stakeholder & Executive Management
- Act as the primary liaison between executive leadership, technology teams, and business stakeholders.
- Provide program status updates, risk management reporting, and strategic insights to senior leadership.
- Facilitate governance forums including Steering Committees, Program Reviews, and Architecture Boards.
Financial & Resource Management
- Manage program budgets, forecasting, and financial tracking.
- Ensure alignment between program outcomes and business value realization.
Risk, Compliance & Governance
- Identify and mitigate program risks across technology, operations, and integrations.
- Ensure compliance with industry standards, security policies, and regulatory requirements.
- Establish strong program governance frameworks and reporting structures.
Required Qualifications:
Experience
- 15+ years of experience in IT delivery, program management, or technology transformation.
- 5+ years managing large enterprise programs in the hospitality industry.
- Experience leading large global technology programs.
Hospitality Domain Knowledge
Strong understanding of hospitality platforms and processes including:
- Hotel operations
- Reservation systems
- Revenue optimization
- Guest engagement platforms
- Hospitality distribution ecosystem
Technical Understanding
Experience with enterprise technologies such as:
- Cloud platforms (Azure / AWS / GCP)
- API integrations
- Microservices architectures
- Data platforms and analytics
- Enterprise integration systems
Leadership Skills
- Exceptional stakeholder management
- Strong negotiation and decision-making capabilities
- Experience leading global distributed teams
Preferred Qualifications
- Experience working with major hotel chains or hospitality technology providers
- Familiarity with platforms such as:
- Oracle OPERA PMS
- Amadeus
- Sabre
- Salesforce
- Hospitality POS systems
- Certifications such as:
- PMP (Project Management Professional)
- SAFe Program Consultant / SAFe Agilist
- Certified Scrum Master (CSM)
- ITIL
Key Competencies
- Strategic program leadership
- Hospitality technology expertise
- Executive stakeholder communication
- Financial and operational governance
- Risk and issue management
Education Qualification
Bachelor’s/Master’s in Computer Science, Information Technology, Engineering, or related field (equivalent experience acceptable).
Title: Product Manager
Location : Rockville, MD or McLean, VA
Target Start Date : ASAP
Type: contract
Pay Rate: DOE
We are seeking a Product Manager to support the modernization of an enterprise application platform used to manage membership and application review processes. This role will play a key part in a multi-year strategic initiative focused on improving operational efficiency, automating manual processes, and enhancing the overall user experience for internal stakeholders and external partners.
During the first phase of the initiative, the Product Manager will help deliver a modernized platform that introduces automation, advanced analytics, and AI-assisted capabilities while transitioning from a legacy system to a more advanced intelligence workspace. The role will partner closely with business, technology, and data teams to drive product strategy, manage feature development, and ensure successful delivery of modernization initiatives.
The product transformation aims to improve processing efficiency, enhance decision consistency, and increase stakeholder satisfaction while reducing operational costs through automation and improved workflows.
Key ResponsibilitiesProduct Strategy & Vision
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Define and execute product strategy supporting the modernization of an application management platform.
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Partner with business and technology stakeholders to identify opportunities for automation, improved workflows, and enhanced decision-support capabilities.
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Translate business objectives into product requirements, roadmaps, and implementation plans.
Platform Modernization
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Support migration from a legacy platform to a modern intelligence workspace that enables more efficient application processing and data analysis.
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Drive development of automation capabilities including scoring models, triage workflows, and automated fee calculations.
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Help implement AI-assisted research, document analysis, and summarization tools to improve efficiency and insight generation.
Product Planning & Delivery
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Own and manage the product backlog, prioritizing features based on business value, operational impact, and delivery timelines.
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Collaborate with engineering, data, and UX teams to design and deliver product enhancements.
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Lead feature design discussions and coordinate delivery across cross-functional teams.
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Track development progress and ensure alignment with strategic goals.
Operational Efficiency & Insights
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Identify opportunities to streamline operational processes and reduce manual workloads.
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Define metrics and success criteria to measure platform performance, operational efficiency, and user satisfaction.
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Use product analytics and stakeholder feedback to guide continuous improvement.
Stakeholder Collaboration
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Work closely with internal teams to understand operational pain points and develop solutions that improve productivity and consistency.
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Communicate product updates, progress, and outcomes to leadership and key stakeholders.
-
Support adoption of new platform capabilities through documentation, training, and change management.
Required
-
Bachelor's degree in Business, Technology, Engineering, or a related field (or equivalent experience).
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5+ years of experience in product management, business analysis, or program management.
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Experience working with technology teams throughout the software development lifecycle.
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Strong analytical, problem-solving, and organizational skills.
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Excellent written and verbal communication skills.
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Ability to manage multiple initiatives and prioritize work in a fast-paced environment.
Preferred
-
Experience supporting modernization initiatives or legacy system migrations.
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Familiarity with workflow automation, data-driven decision tools, or AI-enabled products.
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Experience working with regulatory, compliance, or operational platforms.
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Experience collaborating with cross-functional teams in large organizations.
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Hybrid work environment with both remote and in-office collaboration.
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Occasional extended hours may be required during key project milestones.
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. These roles lead and manage VoIP, VoSIP, and legacy voice infrastructure. Support includes endpoint provisioning, IVR programming, and ACD reporting using NetPlus.
Who We're Looking For:
- VoIP Engineers, Telecom Leads, ACD Analysts
- Incumbents encouraged to apply
Clearance: TS/SCI
Certifications: Security+, Avaya/Nortel, NetPlus familiarity
Experience: 10+ years
This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
- 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
- Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
- 401(k) with Match: We match 3% of your contributions with immediate vesting.
- Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
- Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
- Parental Leave: 15 days of fully paid leave for new parents, because family matters.
- Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
- Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
- Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. This role group covers real-time network monitoring, troubleshooting, and automation in a high-stakes classified environment. We're seeking agile professionals who can respond rapidly and lead technically across DoD network and telecom environments.
Who We're Looking For:
- Senior Network Engineers, NetOps Leads, Voice Engineers, Network Admins
- Incumbents encouraged to apply
Clearance: TS/SCI
Certifications: CISSP, CASP, CCIE, RCDD
Experience: 8 to 25 years; Cisco, Avaya/Nortel, Splunk, Ansible, ServiceNow
This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
- 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
- Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
- 401(k) with Match: We match 3% of your contributions with immediate vesting.
- Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
- Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
- Parental Leave: 15 days of fully paid leave for new parents, because family matters.
- Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
- Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
- Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
The SharePoint Analyst Lead analyzes user needs to determine functional and cross-functional requirements. Identifies resources required for each task. The SharePoint Analyst Lead is responsible for leading the functional and analytical aspects of the SharePoint Online (SPO) environment within the DOD365-J tenant. This role bridges the gap between business users, mission partners, and technical teams by analyzing user requirements, optimizing collaboration solutions, and ensuring operational continuity across SharePoint and integrated Microsoft platforms such as Power Automate, Power Apps, Power BI, and Dataverse. The SharePoint Analyst Lead supports modernization and migration efforts away from deprecated SharePoint features, provides Tier 2 and Tier 3 operational support, and ensures functional solutions comply with DISA and DoD policies. The position involves direct engagement with customers, developing and maintaining workflows, lists, and libraries, and driving user adoption of secure and efficient modern collaboration tools. This position plays a critical role in maintaining system performance, ensuring compliance with Service Level Agreements (SLAs), and providing actionable insights to leadership regarding system health, functional issues, and end-user experience.
This is an onsite position located within the National Capital Region. Individuals must reside within a commutable distance in order to work onsite full time.
Responsibilities Include:
- Analyze user and mission partner requirements to determine functional and cross-functional SharePoint needs.
- Translate business requirements into functional site designs, workflows, and list/library structures within the modern SharePoint Online environment.
- Support the migration from deprecated SharePoint features (e.g., InfoPath, Classic Workflows, custom scripting) to modern SPO alternatives such as SPFx and the Power Platform (Power Automate, Power Apps, Power BI, Power Pages).
- Identify opportunities to leverage Microsoft's low-code/no-code tools to replace legacy processes and reduce reliance on custom applications.
- Document functional requirements, process flows, and configuration details to support governance, sustainment, and knowledge transfer.
- Ensure staffing aligns with customer requirements and that qualified personnel with appropriate clearances are assigned.
- Foster a culture of accountability, collaboration, and continuous improvement within the program team.
- Lead Tier 2 and Tier 3 functional support for SharePoint and Dynamics CRM service requests, incidents, and user inquiries (averaging ~90 tickets per month).
- Execute out-of-the-box customizations and configuration changes to support user needs, business intelligence dashboards, and workflow automation.
- Categorize service requests as Tier 2 support, new project work, or escalation candidates, and route accordingly.
- Manage ticket queue and ensure all tickets are assigned, acknowledged, and updated in compliance with SLAs.
- Communicate status updates to customers weekly (service requests) or every two business days (incidents) until closure.
- Resolve tickets within SLA timeframes and document all resolutions and lessons learned for inclusion in the knowledge base.
- Coordinate with the DISA J6 Tier I Service Desk, DEOS support teams, and higher-tier engineers when technical escalation is required.
- Maintain and update the list of all SharePoint site owners and points of contact (POCs) to ensure proper permissions management and accountability.
- Support performance monitoring of the SPO environment and assist in tracking metrics related to system availability, uptime, and user satisfaction.
- Participate in performance improvement initiatives, identifying functional or configuration-related bottlenecks and recommending corrective actions.
- Contribute to weekly and monthly reports with updates on service tickets, incidents, SLAs, and functional health metrics.
- Remediate functional-level IAVA findings in collaboration with security and architectural teams (e.g., addressing deprecated workflows or permissions risks).
- Collaborate with monitoring and operations teams to interpret system alerts related to SharePoint availability and proactively prevent downtime.
- Participate in meetings and reviews related to system performance, modernization initiatives, and process optimization.
- Promote adoption of modern SharePoint features, encouraging secure and efficient collaboration practices across the organization.
- Document and share best practices, standard operating procedures (SOPs), and configuration guides to support consistency and compliance.
- Act as the primary functional liaison between the business users, technical engineering teams, and governance stakeholders.
Required Skills, Qualifications and Experience:
- Education/Experience: BA/BS in a technical or managerial discipline.
- Citizenship and Clearance:
- US Citizenship is required.
- Must have and maintain a current DoD Secret clearance.
- Experience: 5+ years of progressive experience in SharePoint functional analysis, administration, or solution delivery (with at least 2 years in SharePoint Online or DOD365-J environment).
- Demonstrated experience supporting end-users and mission partners with SharePoint configuration, Power Platform tools, and workflow development.
- Experience working in or supporting DoD environments preferred.
- Proficiency in designing and maintaining SharePoint lists, libraries, permissions, workflows, and site templates.
Preferred Qualifications:
- ITIL Foundation or equivalent process management certification desirable.
- IAM III certification preferred: CASP+, CISSP, CISM, or other 8140 IAM certification.
Compensation: $110,000 - $130,000
This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
- 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
- Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
- 401(k) with Match: We match 3% of your contributions with immediate vesting.
- Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
- Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
- Parental Leave: 15 days of fully paid leave for new parents, because family matters.
- Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
- Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
- Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.