Education And Training Jobs in Silver Spring Md Remote
1,216 positions found
About Covista
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
For more information, visit and follow us on LinkedIn, Instagram and YouTube.
Opportunity at a Glance
The Senior Educational Media Specialist is a seasoned media specialist with at least 5 years of deep expertise in the conceptualization, design, scripting, and story boarding of educational media content. Senior Educational Media Specialists oversee the development of comprehensive media projects, working closely with strategic partners and managing third-party vendors; this includes the creation of new media content, as well as the search for suitable media content within Covista's owned content repositories and/or third-party media libraries. The Senior Educational Media Specialist manages multiple projects during different stages of development, each with varying requirements and milestones. As one of the most seasoned and experienced educational media specialists within the Product Development and Classroom Design team, the Senior Educational Media Specialist has a thorough understanding of digital product design and development theories, processes, best practices, and trends, integrating that knowledge to enhance the student learning experience by leveraging the correct media application, applying flexible approaches, and driving strategic innovation to anticipate, meet, and exceed partner needs. The Senior Educational Media Specialist mentors Educational Media Specialists in the organization in an effort to ensure all educational media created are of the highest quality and impact.
Responsibilities
- Generates vision and strategy that guide media development projects and supports the operations of the Product Development and Classroom Design team.
- Creates original visuals, audio/video, animations, tutorials, and interactives to meet the pedagogical objectives of the course and enhance student-learning outcomes.
- Delivers media products from conceptualization through delivery, both in a hands-on/developer capacity, as well as a leader and mentor of other media stakeholders.
- Manages third-party vendors and independent contractors required to ensure ample resources are available to execute the most comprehensive and challenging media projects.
- Collaborates with key stakeholders to create instructional material in a visually dynamic, engaging, and interactive format, while offering suggestions to enhance student engagement and learning.
- Maintains expert level, comprehensive knowledge of online learning principles, adult learning theory, and innovative media technologies.
- Works in a fast-paced production environment, collaborating with various institutional and product development stakeholders.
- Provides senior level leadership to and support of the project team during the development process to identify best media approaches to be used in designing, delivering, and/or supporting of specific learning content.
- Coaches and mentors educational media specialists, learning experience designers, and subject matter experts to ensure the media developed for online/hybrid course delivery is of the highest quality possible and supports student mastery of learning outcomes.
- Creates media development schedules and identifying necessary technical resources based on project timelines.
- Ensures appropriate delivery requirements are included in all media-related contracts.
- Ensures that all content meets media quality indicators and institutional style guidelines.
- Provides guidance and feedback, including documentation, to all stakeholders during media design and delivery; this includes all necessary metadata to support efficient asset management.
- Oversees the assembly of all media elements into the final product.
- Ensures project timelines are met and deliverables meet quality expectations of the institution.
- Works independently to complete assigned media projects at the course and program levels.
- Adapts to rapidly changing project timelines and deliverables.
- Although the Senior Educational Media Specialist does not supervise any other employees, mentorship and coaching of Educational Media Specialists is an important element of the role.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bachelor's Degree Required. Master's Degree Preferred
- 5+ years of media industry experience.
- 2+ years of education media experience.
- Extensive experience managing third-party vendors and independent contractors.
- Extensive experience managing complex budgets and ensuring adherence to budget limitations.
- Proven expertise in at least three of the following: video-based media creation, digital product design and creation, application of multimedia technologies in student learning environments, audiovisual editing, and/or digital media programming.
- Exercise management, coordinate, and oversight of all vendor, contractor, and talent cast performances, scheduling, and deliverables—ensuring all media products meet and/or exceed Covista standards of excellence.
- Be a skilled communicator and expert collaborator, able to handle criticism, facilitate design meetings, coach and mentor Educational Media Specialists and Subject Matter Experts, and deliver highly engaging media assets.
- Have the ability to estimate and document production costs and manage a comprehensive media project budget.
- Be knowledgeable in a wide range of media approaches (e.g., video, interactive, animation, audio, etc.).
- Be a seasoned expert in the conceptualization, design, and creation of high-quality educational media.
- Understand professional media workflows and manage the most challenging media production cycles.
- Possess excellent written and verbal communication skills.
- Have a strong working knowledge of contemporary media production standards and systems.
- Have strong knowledge of Microsoft Office suite.
- Be committed to results and consistently demonstrate accountability in all areas of responsibility.
- Possess the ability to apply best practices during media and course development.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61720.78 and $1 Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Covista's Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit:
You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
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The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, \"to create the most enjoyable shopping experience possible for our Guests.\" Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales Generation and Guest Service
- Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
- Eager and assertive to answer questions regarding the store and its merchandise
- Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
- Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience
- Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
- Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG)
- Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
- Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
- Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity
- Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
- Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
- Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
- Maintain and build good Guest relationships to develop a client based business
- Lead by example with a high level of showmanship, excellent customer service and attentiveness
- Recognize and communicate Guest Levels with the Team
- Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates
- Coachable; consistently welcomes feedback from Manager to improve sales presentations
- Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
- Plan sales goals with Store Manager
- Demonstrate ownership of store's sales performance (Sales, Average sale, Business builders, Denim)
- Passion for product education and showmanship to create results
Teammate Recruiting, Training and Development
- Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
- Coach and create relationships through Guest Loyalty and Guest Preferred
- Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis
- Maintain a positive attitude at all times creating a positive floor culture
- Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders
- Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker
- Motivate Teammates to initiate and complete daily tasks set by Store Management
- Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests
- Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in
- Execute actions from department calendars and track on the Weekly Delegation Worksheet
- Demonstrate leadership actions during segments
- Demonstrate how to get the Guest involved with product
- Be vocal and continuously update fellow leader and Team
- Responsible for asking for and remembering Guest names
- Ability to effectively understand and show the merchandise of both the Gals and Guys' sides to benefit the Team and Guests
- Partner with Store Manager to pick store's education focus and help delegate and implement focus all week
- Help execute all segments to support business goals.
- Assist Store Manager in Recruitment of all store staffing needs
- Understand how to explain pay and Buckle Benefits
- Responsible for keeping up to date with contact list and adding top talent on the team consistently
- Execution/training on Leadership playbook
- Accountability of all characteristic pieces
- SPG Teammate/leader training shifts
- Responsible for training and coaching with manager on all non-sales positions
- Assertive to execute actions with constantly changing sales focuses
- Ability to identify and follow through on all Teammate training needs
Visual Merchandise Management
- Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind
- Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions
- Partner with Store Manager to delegate, demonstrate, and review all 4 zones
- Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
- Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
- Give informational and influential store tours
- Ensure sales floor is consistently sized and new freight is appropriately displayed
- Exhibit ability to create changes to improve store's overall performance via Performance Tracker
- Ability to foresee and anticipate changes in product and act independently to improve overall visual results
- Responsible for visual standards on floor and backroom
Operations
- Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
- Understand and utilize planner including completion of Opening and Closing Checklists
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Follow all Loss Prevention guidelines, including daily bag and purse checks
- Ability to execute and teach all Point of Sale (\"POS\") procedures
- Appropriately handle calls from Corporate Office
- Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates
- Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices
- Ability to navigate and execute all tools on the home page
- Knowledge and ability to give guidance and feedback to all non-sales positions
- Complete all scheduled shifts and cover shifts when needed
- Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement
- Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns
- Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
*This is a 12-month hybrid role with the possibility of extension. Candidates must be able to work onsite 1–2 days per week in Adelphi, MD. Candidates must be legally authorized to work in the U.S. without sponsorship. We are not partnering with third-party agencies for this role.
The Senior Project Manager will play a key role in leading and delivering IT initiatives within the Agile Project Management Office (APMO), supporting the higher education sector. This role manages complex projects using both Agile and Waterfall methodologies to drive innovation and operational excellence across academic and administrative functions. This position will lead a workstream for the organization’s Enterprise Data & AI Platform implementation.
We are specifically seeking candidates with experience managing Enterprise Data Lakehouse and Business Intelligence implementations.
Key Responsibilities
Agile Project Leadership
- Lead end-to-end delivery of IT projects using Agile and Waterfall frameworks (Scrum, SAFe).
- Partner with stakeholders to define project scope, objectives, and success metrics.
- Identify, manage, and mitigate project risks, dependencies, and impediments.
- Define and track KPIs to measure project and team performance.
- Provide regular status updates and insights to senior leadership.
Team Collaboration
- Serve as a servant leader for cross-functional Agile teams.
- Foster a culture of collaboration, accountability, ownership, and transparency.
Stakeholder Engagement
- Act as the primary liaison between the Agile PMO, business units, and stakeholders.
- Maintain clear, consistent communication on project progress, risks, and outcomes.
Qualifications
Required
- Bachelor’s degree or equivalent experience.
- 7+ years of project/program management experience, including large cross-functional initiatives.
- Experience supporting modernization, digital transformation, or student lifecycle/ed-tech projects.
- 2+ years of recent experience managing Enterprise Data Lakehouse and/or Business Intelligence implementations (Databricks and Tableau Cloud preferred).
- Strong experience with Agile and traditional project management methodologies.
- Proven vendor, budget, and risk management experience.
- Proficiency with Azure DevOps, MS Project, SharePoint, or similar tools.
- Excellent communication and stakeholder management skills.
Preferred
- PMP or similar project management certification.
Desired Project Experience
- Enterprise Lakehouse Implementations: Databricks-powered Lakehouse implementations supporting scalable, trusted data products.
- Legacy Data Warehouse Cutover & Decommissioning: Parallel runs, reconciliation, and phased sunset strategies.
- ERP Data Ingestion & Modeling: Experience with PeopleSoft, Salesforce, Workday, and/or Oracle.
- External Data Delivery: Secure data delivery to external vendors and partners with SLAs.
- Data & AI Governance: Implementation of fine-grained, policy-driven data access controls
Admissions Assistant
Location: Onsite in Columbia, MD
Type: Temporary Assignment
Our client in the Columbia, MD area is seeking a detail‑oriented Admissions Assistant to support their student services team during a busy period. This is a great opportunity for someone with financial aid and/or admissions experience who is passionate about helping students navigate the higher‑education process.
Key Responsibilities
- Assist students with financial aid inquiries, documentation, and application requirements.
- Review financial aid forms for accuracy and completeness.
- Support the processing of FAFSA documentation, award letters, and verification materials.
- Maintain accurate records in student information systems.
- Provide outstanding customer service to students, families, and internal departments.
- Assist with general administrative tasks as needed to support the financial aid office.
Qualifications
- Previous admissions and/or financial aid experience required (institutional, FAFSA, student accounts, or related).
- Strong interest in higher education and student support services.
- Excellent attention to detail and ability to work with sensitive information.
- Strong communication and customer service skills.
- Proficiency in Microsoft Office; experience with student information or financial aid systems a plus.
Why This Opportunity?
- Great way to gain or continue experience in higher education.
- Support a mission‑driven team that helps students achieve academic goals.
- Hands‑on exposure to financial aid processes and student support operations.
If you or someone you know would be a great fit, we’d love to hear from you!
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Liebert Cassidy Whitmore (LCW), a premier labor and employment law firm with over 120 attorneys and 5 California offices, is seeking a dedicated attorney for its San Diego office to join our labor and employment practice, focusing on private educational institutions. The ideal candidate should be passionate about this area of law and have proven experience working with private educational schools in California.
For 45 years, LCW attorneys have been trusted advisors to public agencies, educational institutions, and nonprofits, clients whose work strengthens communities across the state.
This role offers a flexible hybrid working schedule, allowing for a balance of remote work and in-office presence, which supports both professional growth and work-life balance.
Key Responsibilities
- In this role, you will provide legal services to private and independent schools on various matters, including, drafting and reviewing enrollment agreements and employment contracts
- Preparing waivers, and creating employee and student/parent policies and handbooks
- Conducting employee and student investigations and advising on disciplinary matters
- Handling tuition disputes, terminations, and severance agreements
- Advising on wage and hour compliance, leave policies, privacy issues, and mandated reporting requirements
Qualifications
- Active license to practice law in the State of California
- A minimum of 3 years of experience in employment law
- Experience working with private educational institutions or nonprofits in areas such as employment, student matters, governance, or business and facilities issues is highly desirable
For more information about our firm and the exciting career opportunities we offer, please visit our website at .
Equal Employment Opportunity (EEO) Statement
Liebert Cassidy Whitmore is an equal opportunity employer. Employment decisions are based on merit and business needs, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, or any other protected status.
Fair Chance Act Compliance
Liebert Cassidy Whitmore will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Work Environment and Physical Requirements
This position operates in an office environment, requiring the ability to sit for extended periods and work on a computer. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Remote working/work at home options are available for this role.
Machine Learning Engineer | Python | Pytorch | Distributed Training | Optimisation | GPU | Hybrid, San Jose, CA
Title: Machine Learning Engineer
Location: San Jose, CA
Responsibilities:
- Productize and optimize models from Research into reliable, performant, and cost-efficient services with clear SLOs (latency, availability, cost).
- Scale training across nodes/GPUs (DDP/FSDP/ZeRO, pipeline/tensor parallelism) and own throughput/time-to-train using profiling and optimization.
- Implement model-efficiency techniques (quantization, distillation, pruning, KV-cache, Flash Attention) for training and inference without materially degrading quality.
- Build and maintain model-serving systems (vLLM/Triton/TGI/ONNX/TensorRT/AITemplate) with batching, streaming, caching, and memory management.
- Integrate with vector/feature stores and data pipelines (FAISS/Milvus/Pinecone/pgvector; Parquet/Delta) as needed for production.
- Define and track performance and cost KPIs; run continuous improvement loops and capacity planning.
- Partner with ML Ops on CI/CD, telemetry/observability, model registries; partner with Scientists on reproducible handoffs and evaluations.
Educational Qualifications:
- Bachelors in computer science, Electrical/Computer Engineering, or a related field required; Master’s preferred (or equivalent industry experience).
- Strong systems/ML engineering with exposure to distributed training and inference optimization.
Industry Experience:
- 3–5 years in ML/AI engineering roles owning training and/or serving in production at scale.
- Demonstrated success delivering high-throughput, low-latency ML services with reliability and cost improvements.
- Experience collaborating across Research, Platform/Infra, Data, and Product functions.
Technical Skills:
- Familiarity with deep learning frameworks: PyTorch (primary), TensorFlow.
- Exposure to large model training techniques (DDP, FSDP, ZeRO, pipeline/tensor parallelism); distributed training experience a plus
- Optimization: experience profiling and optimizing code execution and model inference: (PTQ/QAT/AWQ/GPTQ), pruning, distillation, KV-cache optimization, Flash Attention
- Scalable serving: autoscaling, load balancing, streaming, batching, caching; collaboration with platform engineers.
- Data & storage: SQL/NoSQL, vector stores (FAISS/Milvus/Pinecone/pgvector), Parquet/Delta, object stores.
- Write performant, maintainable code
- Understanding of the full ML lifecycle: data collection, model training, deployment, inference, optimization, and evaluation.
Machine Learning Engineer | Python | Pytorch | Distributed Training | Optimisation | GPU | Hybrid, San Jose, CA
Remote working/work at home options are available for this role.
Are you an RN with a passion for Educating and training others in the healthcare field? We have an opportunity for you!
Eddy Memorial Geriatric Center is looking for an RN Educator to join their caring and compassionate team, in a unique position that encompasses both education and infection control nursing!
The RN Educator / Infection Control Nurse takes on the following responsibilities for Eddy Memorial Geriatric Center (80 bed facility) and The Terrace Assisted Living facility (67 bed residence):
Design, develop and provide comprehensive nursing orientation to new-hires
Work closely with leadership and nursing staff to determine supplemental training opportunities, developing and providing new training on an as needed basis
Partner with the RN Educators across the Continuing Care Division to maintain a consistent and positive orientation experience
Monitor and support efforts to achieve and maintain positive quality measures
Oversee infection control efforts
Monitor infection prevention throughout the facility
Partner with the Infection Control Nurses across the Continuing Care Division to implement and educate policies and procedures at EMGC and The Terrace
Required:
A current license to practice as a Registered Nurse (RN) in the State of New York
Associate’s degree in Nursing or Degree of Nursing from an accredited school
3 years or more of experience as a RN preferably in skilled nursing
Experience as a RN in an educator or supervisory role
Preferred:
Computer literacy and comfort utilizing multiple computer applications
Excellent communication in a fast paced work environment across teams on different shifts and in different departments (nursing, human resources, leadership)
Strong engagement within a team setting
Passion to learn, grow and develop in the nursing field
Pay Range:
$40.00 - $52.81 Hourly
$83,200 - $109,844.80 Yearly
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Remote working/work at home options are available for this role.
OVERVIEW:
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US,seeks an accomplished Bilingual Call Center Representative (Healthcare | Remote After Training).”
** LOCATION: Remote 11050 Olson Drive Suite 100, Rancho Cordova, CA, 95670| (Candidate must reside within 25 miles of Rancho Cordova, CA.)
** DURATION: 6 Months +
** WORK SCHEDULE: 09:00 am – 06:00 pm PST
** TRAINING: 4-5 Weeks
** START DATE: Apr 06, 2026
Pay Rate: $20.25/hr. W2
Note:
- Initial Training will be ONSITE, after training, they will work remotely until TBD.
- Work schedule is 9-6pm PST.
- Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese and Armenian.
ESSENTIAL JOB DUTIES:
- A Customer Service Specialist shall assist and educate Medi-Cal beneficiaries by selecting a managed health care plan.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
QUALIFICATIONS / REQUIREMENTS:
- Education: At least HS diploma / GED
- One year of experience in the field or related area.
- High School diploma, GED, or equivalent certification.
- Computer literacy with the ability to quickly learn new software programs.
- Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
- Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
- Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.
NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.
I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Recruiter Name: Lalit Malgotra
Title: Professional Recruiter
Phone: 925-297-6323
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
Remote working/work at home options are available for this role.
At Swan Aquatics, we are passionate about the comprehensive management of aquatic facilities, driven by a commitment to safety, efficiency, and community satisfaction. Founded by Melissa Louise Swanson in 2014, after a life-changing experience that highlighted the urgent need for qualified lifeguards and instructors, our mission is clear. We provide an array of services tailored to the unique needs of homeowners' associations, municipalities, and private clients. From swim lessons and swim team development to lifeguard management and private lifeguard services, we ensure that every pool is a safe and enjoyable haven. Our dedicated team operates with integrity and transparency, delivering customized solutions, including workplace safety training. With years of expertise and an unwavering dedication to safety, Swan Aquatics stands as your trusted partner for all aquatic training needs, inspiring confidence and joy in every splash.
About the Role:
The Aquatics Operations & Training Supervisor role combines oversight of operational staffing, regional safety programs, and instructor coordination within a defined territory. This position acts as a vital link between operations and training, ensuring that facilities are adequately staffed, compliant with regulations, and aligned with Swan Aquatics’ safety and service standards. In addition to these supervisory duties, the role involves supporting Swan Aquatics and Swan CPR's training and safety programs by conducting certified Red Cross courses and assisting with operational readiness across partner facilities. This includes traveling to multiple locations to teach Lifeguard, CPR, and First Aid courses, conducting on-site audits, facilitating in-service training sessions, and stepping into event supervision roles as needed.
Minimum Qualifications:
Must be at least 21 years old
Current Red Cross Lifeguard Instructor (LGI) Certification
Minimum 3 years teaching Red Cross LG/CPR/FA courses
5+ years of aquatics leadership or facility management, or related field experience.
Valid driver’s license & clean record Strong communication & customer-service skills.Proven experience managing multi-site teams and client relationships.
Strong administrative proficiency in Google Workspace, Recreational Registration Programming, and Business Management platforms.
Excellent written and verbal communication skills.
Ability to travel (25% of the time) regionally and support weekend operations as needed.
Preferred or Equivalent Qualifications:
Bachelor’s or AA degree, military experience
American Red Cross Lifeguard Management AFO or CPO certification (preferred or obtained within 90 days of hire) CPR Instructor (CPRI)Instructor Trainer (preferred but not required) Current WSI certifications (preferred or obtained within 90 days of hire) Job Duties:
Assisting and running in-services as needed at assigned facilities.
Monitor schedules and programming across multiple facilities. Oversees staffing accuracy and call-outs within the area as needed. Managing Certification Courses at facilities with which we are partnered, but do not fully operate. Coordinate and communicate with the Facility Manager on staffing requirements to run both private classes and full-facility operations classes.Oversee class sign-ups and cancel classes within 48 hours if the participant count falls below the minimum. Coordinating Certification Courses with Instructors Creating classes in the registration system. Communicating with the marketing department to advertise classes.Coordinating certification courses and dates with instructors.Inventory management at sites.Teach lifeguarding and/or WSI classes as needed. Communication with shift supervisors/head lifeguards.Communicate with different departments. Reaching out to potential new partnerships within their area for aquatic training opportunities or utilizing a pool space.
Compensation details: 25-27 Hourly Wage
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Remote working/work at home options are available for this role.
