Xla Jobs in Usa
3 positions found
X
Senior Records Analyst
✦ New 🏢 XLA
Salary not disclosed
XLA is looking for a Senior Records Analyst to support a federal agency in Arlington, VA. This is an onsite position Monday-Friday.
- Salary: $70,000
- Candidates need to be local to the Arlington, VA area.
The Records Analyst will be responsible for all areas of Records and Information Management (RIM), providing technical guidance and advice to management and personnel, which includes but are not limited to the following:
- Providing technical guidance and advice to management and personnel for all areas of RIM,
- Assisting in the development of long-range objectives, plans, and records management feasibility studies for overall program and specialized components of the program.
- Assisting in the identification of procedures and methodologies to improve the effectiveness and efficiency of the life cycle management of records and documentation.
- Participating in the change of paper records to electronic record-keeping, which includes development, maintenance, verification, and evaluation of existing systems.
- Analyzing business processes to provide recommendations to improve workflow and create efficiencies through automated tools, systems, and technology.
- Assisting in the development and implementation of policy and program guidance supporting the integration and synchronization of records management across DEA, which includes DEA forms.
- Articulating and communicating to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.
- Assists the organization's RIM program to align with the agency's business and mission needs.
- Drafting new records schedules in accordance with the National Archives and Records Administration (NARA) guidelines, and Department of Justice and agency-specific requirements.
- Coordinates with subject matter experts and program offices to gather necessary information for creating and revising records schedules.
- Track the status of pending records schedule submissions and follow up with NARA or internal program offices as needed.
- Conducts gap analysis to identify obsolete, redundant, or outdated schedules that require retirement or consolidation.
- Must have comprehensive knowledge to manage the records and information management program.
- Requires experience in a setting which is primarily responsible for the life cycle and organization of information.
- Experience with records, and/or document repositories and their indexing and meta data processes is required.
- Capable of inventorying and analyzing documents or records.
- Capable of applying records retention schedules to collections of records.
Functional Responsibilities:
- Develops functional retention schedules for disposition requirements. Possesses knowledge, some experience, and capabilities in the development of solutions, recommendations, or outcomes across multiple tasks and/or organizations.
- Functional responsibilities may include but are not limited to: Analyzes content and accurately assigning keywords or topics using a taxonomy or controlled vocabulary.
- Works with paper and electronic content. Reviewing non-records to isolate non-records from records in the offices and program areas.
- Separation of non- records from records will help improve greatly the state of records management.
- Listing of in1active records for transfer and/or storage. Inactive records are those that are not needed for immediate use in the respective offices.
- These records cannot be disposed of, either because of the retention period that is not due, or because they are affected by blanket freezes imposed due to outstanding litigations or in anticipation of litigation.
Required Experience:
- Drafting new records schedules in accordance with the National Archives and Records Administration (NARA) guidelines, and Department of Justice and agency-specific requirements.
- Must have knowledge and understanding of National Archives and Records Administration (NARA) management procedures and guidance.
- Development and implementation of policy and program guidance supporting the integration and synchronization of records management across DEA, which includes DEA forms.
- Must have experience with gap analysis to identify obsolete, redundant, or outdated schedules that require retirement or consolidation.
Minimum Experience/Education/Certification:
- Requires 10 years' experience or a bachelor’s degree and five years’ experience.
EEO Statement
XLA is committed to the full inclusion of all qualified individuals and is an equal opportunity employer committed to supporting equality and integrity in the workplace, professional development and education, and an entrepreneurial atmosphere.
We encourage qualified individuals with disabilities to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 7 or via email at . For persons who are deaf, hard of hearing, deafblind, or deaf-disabled, XLA will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
We are proud to be an EEO/VETERAN EMPLOYER.
All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against for self-identifying with either category
S
Director of Technology
Salary not disclosed
JOB SUMMARY
We are seeking an innovative and strategic Director of Technology to lead the design and implementation of a unified, enterprise-wide IT Service Desk function. This role will play a pivotal part in modernizing support services, driving organizational alignment, and enhancing the overall employee technology experience across a multi-location operation.
As a leader, you will champion the development of a comprehensive service delivery model that
acts as the centralized point of contact for all IT-related needs. Leveraging best practices in
integrating cutting-edge tools like AI, automation, and predictive analytics, you will build a
future-ready support ecosystem that empowers the business and elevates performance.
CORE RESPONSIBILITIES:
Strategic Direction & Vision
- Architect and implement a unified service desk strategy that serves all business units and operational environments.
- Create and execute a transformation roadmap that aligns with the company’s broader digital and business initiatives.
- Guide the shift to an experience-driven and results-oriented service delivery approach.
- Embed leading service management practices to ensure governance, adaptability, and enterprise cohesion.
Cross-Functional Integration
- Collaborate with stakeholders across departments (HR, Accounting, Legal, Operations, ect.) to unify workflows and standardize service offerings.
- Ensure seamless support delivery across corporate offices, field teams, and remote environments.
- Establish governance models that promote accountability and consistent service quality across the enterprise.
Operational Execution & Excellence
- Define and track key performance indicators (KPIs) and experience-level agreements (XLAs) to measure support outcomes.
- Cultivate a culture of continual improvement using performance metrics and user feedback.
- Develop and maintain a dynamic knowledge base and robust self-service tools powered by AI.
- Oversee third-party service providers and enforce service level agreements.
Technology Enablement & Innovation
- Lead the integration of automation tools, AI-driven workflows, and predictive technologies to enhance service desk responsiveness.
- Introduce intelligent service catalogs and user-personalized experiences to streamline IT interactions.
- Monitor and adopt emerging technologies to ensure sustained innovation and agility.
People Leadership & Culture Development
- Build and manage a service desk team, fostering a culture of accountability, innovation, and service excellence.
- Promote an employee-first mindset focused on empathy, responsiveness, and problem ownership.
- Provide coaching, development, and leadership opportunities to build team capability and resilience.
QUALIFICATIONS:
Required:
- Bachelor’s degree in Information Technology, Business, or a related field (Master’s preferred).
- A minimum of 10 years’ experience in IT service management or enterprise IT leadership, including 5+ years in a senior management role.
- Demonstrated success in standing up or transforming service desk or ESM operations within distributed or multi-site organizations.
- Background in construction industry.
Preferred:
- ITIL 4 certification required; additional certifications (e.g., SIAM, HDI, COBIT, ISO/IEC 20000) highly desirable.
- Hands-on experience with platforms like ServiceNow, Jira Service Management, Salesforce, CMiC, Autodesk, and Azure DevOps.
Join us to shape the future of IT support in the construction sector—where technology truly empowers people and propels the business forward.
We are an Equal Opportunity Employer (EEO).
M
Director, Enterprise Services
Salary not disclosed
Job Summary The Director Enterprise Services is a senior technology leader accountable for the strategy, delivery, and continual improvement of enterprise infrastructure services and the global Service Desk.
This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation).
The director’s mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations—for both internal associates and external customers/partners.
Job Description MAJOR RESPONSIBILITIES Define the multi‑year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards.
Build and lead high‑performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans.
Establish a culture of operational excellence, data‑driven decision‑making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development.
Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services).
-
- Drive standardization, reliability, security, and cost efficiency.
Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk‑up) with shift‑left and knowledge‑centered service (KCS) to maximize first‑contact resolution and self‑service adoption.
Define and manage XLAs (experience‑level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards.
Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run‑rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations.
Establish outcome‑based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets.
Global Scope: Cross‑time‑zone collaboration; occasional after‑hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements.
MINIMUM JOB REQUIREMENTS Education Bachelor’s in Computer Science, Information Systems, Engineering, or equivalent experience.
Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy‑as‑code, pipelines).
Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback).
Customer‑obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes.
ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics.
Data‑driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams.
AI for ITSM literacy and self‑service design to reduce live contact while elevating experience.
Change leadership: org design, talent development, building a manager‑of‑managers bench, and fostering a culture of blameless post‑incident learning.
Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology.
Vendor management, contract negotiation, and license optimization experience.
Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences.
Metric-driven mindset and data / analytical tools such as databases and report development.
Experience directing both onshore and offshore teams.
Basic understanding of financial and revenue models.
Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills.
Strong verbal and written communication skills.
Ability to work in a fast-paced and deadline-oriented environment.
Self-motivated with critical attention to detail, deadlines, and reporting.
PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self‑service platform adoption at scale.
Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes.
Track record modernizing the Service Desk (omnichannel—phone, chat, portal, virtual agents), shift‑left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $177,000.00
- $266,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
This role owns the infrastructure product portfolio (e.g., network, compute, storage, identity, endpoint, collaboration, and core platforms) and ITSM tooling (e.g., Service Management platform, knowledge, CMDB/asset, automation).
The director’s mandate is to improve service delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk is modern, omnichannel, and consistently exceeding customer expectations—for both internal associates and external customers/partners.
Job Description MAJOR RESPONSIBILITIES Define the multi‑year infrastructure services and platform strategy, aligning to enterprise objectives, budgets, risk posture, and architecture standards; translate strategy into a quarterly roadmap with measurable outcomes and published scorecards.
Build and lead high‑performing teams across Service Desk, Infrastructure Product Management/Engineering, and ITSM Tooling & Process; develop leader bench strength and succession plans.
Establish a culture of operational excellence, data‑driven decision‑making, SRE/ITIL practices, and customer empathy; champion diversity, inclusion, and talent development.
Own the product lifecycle (vision, roadmaps, backlogs, SLOs/SLAs, cost models) for core infrastructure products (network, compute, storage, identity, endpoint, collaboration, platform services).
-
- Drive standardization, reliability, security, and cost efficiency.
Lead a modern, omnichannel Service Desk (portal, chat/virtual agent, voice, walk‑up) with shift‑left and knowledge‑centered service (KCS) to maximize first‑contact resolution and self‑service adoption.
Define and manage XLAs (experience‑level agreements) alongside SLAs to capture customer sentiment, journey friction, and outcome quality; publish transparent dashboards.
Integrate Service Desk with observability/AIOps and problem management to shrink MTTR, reduce repeat incidents, and prevent recurrences Ensure an accurate, auditable CMDB/asset with service mapping that supports impact analysis, DR/runbooks, and control/compliance needs Own budgets, forecasts, and run‑rate transparency for infrastructure services; optimize total cost of ownership through consumption management, capacity planning, and contract negotiations.
Establish outcome‑based vendor scorecards aligned to SLOs/XLAs and continuous improvement targets.
Global Scope: Cross‑time‑zone collaboration; occasional after‑hours releases for infrastructure changes; periodic travel to major sites, data centers, and vendor engagements.
MINIMUM JOB REQUIREMENTS Education Bachelor’s in Computer Science, Information Systems, Engineering, or equivalent experience.
Work Experience 5+ years in infrastructure operations or related role 3+ years managing multi-disciplinary teams Knowledge / Skills / Abilities Expertise in ITSM practices, operational excellence, and modern platform engineering (Infrastructure as code, configuration/policy‑as‑code, pipelines).
Strong command of service metrics and financial management (TCO, forecasting, show back/chargeback).
Customer‑obsessed service mindset with proven use of Experience Level Agreement (XLA) alongside SLAs; ability to translate customer journey pain points into platform and process changes.
ITSM product ownership: service catalog design, request workflows, automation/orchestration, knowledge management, incident/major incident governance, problem/change excellence, and asset/CMDB health metrics.
Data‑driven ops: build and publish operational scorecards (availability, change success rate, patch/compliance, cost per ticket, contact rate, backlog health) and OKR alignment for peer IT teams.
AI for ITSM literacy and self‑service design to reduce live contact while elevating experience.
Change leadership: org design, talent development, building a manager‑of‑managers bench, and fostering a culture of blameless post‑incident learning.
Communication & executive presence: crisp incident/executive communications, storytelling with metrics, and stakeholder management across Architecture, Security, Applications, Data, and Business Technology.
Vendor management, contract negotiation, and license optimization experience.
Excellent leadership, communication, and stakeholder management across executive, technical, and frontline audiences.
Metric-driven mindset and data / analytical tools such as databases and report development.
Experience directing both onshore and offshore teams.
Basic understanding of financial and revenue models.
Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills.
Strong verbal and written communication skills.
Ability to work in a fast-paced and deadline-oriented environment.
Self-motivated with critical attention to detail, deadlines, and reporting.
PREFERRED JOB REQUIREMENTS Education Advanced degree in Computer Science or related field Certification / Licensure Azure Fundamentals, ITIL v4 Knowledge / Skills / Abilities Experience managing million-dollar+ annual budget and forecasting activities over several years Experience operating in hybrid cloud environments and driving self‑service platform adoption at scale.
Demonstrated success running internal platforms as products (roadmaps, backlog, service catalog, and stakeholder outcomes.
Track record modernizing the Service Desk (omnichannel—phone, chat, portal, virtual agents), shift‑left, knowledge management; measurable gains in common service desk KPIs: first call resolution, customer satisfaction, etc.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $177,000.00
- $266,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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