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The Senior Project Manager is accountable for the delivery of all IT components related to the Capital Construction Projects Portfolios ranging from small medical & Admin facility renovations to building new Medical Office Buildings.
DUTIES:
- Gathering IT related project requirements
- Determining the IT scope of work
- Developing IT estimates for each project and submitting for approval (obtain project funds)
- Creating & maintaining project schedules
- Monitoring and managing project finances (forecast project cashflow monthly)
- Coordinating all IT activities with internal Facilities Construction teams, IT partners and contractors
- Report on project status
Examples of the technologies included in these projects are WAN (Wide Area Network), LAN (Local Area Network), VoIP (Voice over IP), Wireless, Desktop, Server deployment and assisting the Biomed Teams integrate and deliver critical applications essential to company’s Medical Centers.
In addition to the projects described above, other work may include the Technology Infrastructure Refresh Portfolio. The scope of this work is the replacement of network hardware that is ‘End of Life’ or no longer vendor supported. This work is performed in live ‘Brownfield’ environments and requires coordination across multiple IT groups and communication with clinical and administrative departments.
The Senior Project Manager is responsible for delivering these projects according to scope, schedule and budget and to do so, will be required to learn and become familiar with KP-ITs program and process methodology and execute it within the established KP and KP-IT organizational framework.
The Senior Project Manager must be a self-starter who can work independently and with little supervision. This role requires you to be a dynamic, confident and energetic team leader with the ability to drive project teams while building a working rapport with your resources and creating full functioning cohesive teams that will work well together to meet & exceed all project goals
Essential Functions:
- Responsible for overseeing all aspects of a project in the Greater San Francisco Service Area and South Bay program, ensuring the delivery of IT solutions and services that provide the highest value in support of the Capital Construction and Infrastructure Portfolios
- Project planning, Project financial management, Project schedule management, Project resource management
- The ability to manage highly complex, large-scale project with overlapping schedules with multiple inter-dependencies is expected
REQUIREMENTS:
- 5+ years of information technology experience that includes a broad understanding of IT infrastructure projects through professional services consulting and/or project/program management
- Demonstrated track record in leading multiple teams through both overlapping and sequentially related projects
- Demonstrated hands-on experience with MS Excel and Project
- Demonstrated experience with ServiceNow and various supplier portals (OneLink is what is used here)
- Demonstrated strong customer focus and client relationship building skills
- Must possess excellent verbal and written communication skills
- Capital Construction experience is preferred & project management in a healthcare environment is a plus
- PMP Certification is a plus but not a must.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
A major client of ours has a need for an Manufacturing IT Systems & Infrastructure Assistant Manager for their Hauppauge, NY office. This is an onsite, permanent role. Looking for someone with prior experience in Pharma.
Job Purpose
The Manufacturing IT Systems & Infrastructure Assistant Manager is responsible for implementing and supporting IT solutions across Manufacturing, Packaging, Warehouse, Quality, R&D, and Regulatory functions. This role provides hands-on support for IT systems, infrastructure, cybersecurity, AI automation, and computer system validation (CSV), while partnering with internal stakeholders and external vendors to deliver compliant, scalable, and secure technology solutions.
Key Responsibilities & Accountabilities
Application & Systems Management
- Support and administer MES, Serialization, SCADA, LIMS, QC, QA, R&D, and RA systems.
- Build deep technical understanding of manufacturing and quality applications to propose system enhancements and process improvements aligned with business needs.
- Provide SAP support for Production, Warehouse, Packaging, and Quality modules.
- Manage audit trails, CSV documentation, and validation activities.
- Administer applications, user roles, profiles, and system configurations.
Infrastructure, Cybersecurity & Automation
- Support IT infrastructure, networking, and enterprise security solutions.
- Implement and maintain cybersecurity controls in alignment with compliance requirements.
- Support AI automation initiatives and evaluate emerging technologies.
- Define and support enterprise application architecture to enable collaboration with internal users, vendors, and partners.
Stakeholder & Vendor Engagement
- Collaborate with cross-functional teams including Manufacturing, Packaging, Warehouse, QC, QA, R&D, Engineering, Finance, HR, and IT Business Partners.
- Coordinate with internal Corporate IT Infrastructure and Security teams.
- Manage relationships with external vendors and implementation partners.
Strategy, Planning & Continuous Improvement
- Identify opportunities to scale applications across regions with similar business processes.
- Develop business cases for tactical and strategic IT solutions aligned with future roadmaps.
- Drive data standards and ensure alignment with evolving regulatory and compliance requirements.
Project Management & Service Delivery
- Track project timelines, milestones, scope, budgets, and deliverables.
- Ensure KPIs and success metrics align with defined business outcomes.
- Design and manage support models, ensuring SLAs are met for Incident, Change, and Request Management.
- Coordinate delivery with internal teams and external partners
Qualifications & Requirements
Education
- Bachelor's degree in Engineering, Information Technology, or a related field.
Experience
- 4–6 years of experience across multiple IT platforms.
- Experience supporting Manufacturing, Packaging, Warehouse, and Quality IT systems in a regulated (preferably pharmaceutical) environment.
- Hands-on experience with MES, SCADA, LIMS, Serialization, and SAP.
- Strong experience with CSV, validation, and audit readiness.
- Experience with IT infrastructure, networking, cybersecurity, and AI automation.
Technical Skills
- IT administration for Manufacturing, Packaging, and Quality systems.
- CSV, PLC validation, and QC instrument software validation.
- SAP (Production, Warehouse, Packaging, Quality modules).
- Database knowledge (SQL / Oracle).
- Advanced Microsoft Office skills, especially Excel (macros preferred).
Core Competencies
- Strong analytical and problem-solving skills.
- Ability to translate technical solutions into business value.
- Effective communication and stakeholder management skills.
- Experience working with cross-functional and global teams.
12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)
Onsite daily in 19106 (Philadelphia, Pennsylvania)
Pay up to $38.50/hr. (No PTO and No Paid Holidays)
The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.
The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
Responsibilities:
- Be the face of IT to corporate employees in the respective office location.
- Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
- Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
- Work to improve the procurement and asset management practices for IT hardware and software.
- Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
- Work with Finance and IT leadership to manage budgets and costs for IT spend.
- Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
- Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
- Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
- Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
- Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
- Participate in after-hours, on-call support rotation.
Required Skills:
- 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
- Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
- Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
- Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
- Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
- Customer focused approach to delivering excellent service and support to internal customers.
The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.
Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
ATI has been named "Best Places to Work in SC" from 2
This is a full-time opportunity with benefits
ATI provides Medical, Dental and Vision Plan options
Flexible Spending Accounts, including health and dependent care accounts
403B Retirement Savings plan with a very competitive company contribution
Personal time-off (pre-loaded & accrued) plus 12 paid holiday-days
Life Insurance paid by ATI
Paid Parental Leave
Short-Term & Long-Term Disability Coverage paid by ATI
Employee Assistance Program
Tuition Reimbursement Program
Flexible work schedules
ATI's standard business hours are Monday-Friday, between 8 AM - 5 PM.
ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation’s most pressing challenges. Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government. Traditionally, these processes are complicated and burdensome. That’s where ATI comes in. We simplify and streamline processes to make it all work. When you work at ATI, you become a part of something larger than yourself. Our collective work – no matter what department or division you work in – ultimately enables the warfighter, saves lives, and diversifies the industrial base. At our core, ATI is a service organization. We are in service to others; it’s what we do, and it’s who we are.
Position Description:
The IT Support Coordinator plays a central role in supporting daily technology operations, coordinating IT support activities, and ensuring smooth communication between technical teams, end users, and external vendors. This position helps maintain the organization’s IT assets, systems, and processes while supporting ongoing technology initiatives. Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system. We offer a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.
Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.
**This position offers a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.**
Essential Functions:
- Coordinates and helps organize IT support requests to ensure timely resolution and appropriate escalation.
- Serves as a liaison between technical staff and non-technical departments to gather requirements and communicate updates.
- Maintains accurate inventories of hardware, software, and licensing records
- Assists with vendor coordination and third-party service activities as directed
- Supports planning and scheduling of IT projects, system upgrades, and deployments
- Tracks and maintains records for hardware and software assets throughout their lifecycle.
- Provides basic user training and guidance on software tools and security best practices.
- With guidance helps develop, update and maintain IT documentation, including configurations, processes, and troubleshooting guides
- Supports implementation of software updates and security patches.
- Assists with audit and compliance documentation preparation.
- Supports onboarding and offboarding by provisioning and deactivating user accounts and equipment.
Additional Responsibilities:
- Assures consistency in work and resolves or elevates issues as appropriate.
- Ensure proper documentation of IT processes.
- Continuously seeks opportunities to streamline processes and improve efficiencies.
- Other duties as assigned.
Qualifications:
- A Bachelor’s Degree and 2 years of relevant working experience or an Associate’s degree in Information Technology, Computer Science, or related field is and 4 years of relevant experience, is required.
- One to two years of experience in IT support, help desk, or a related technical role; internships or equivalent hands‑on experience are acceptable.
- Working understanding of project coordination activities, such as tracking tasks, documenting updates, and communicating status.
- Working knowledge of Microsoft Windows operating systems, Microsoft 365, and common business applications.
- Understanding simple networking tasks such as connecting devices to a network, identifying basic connectivity issues, and following troubleshooting steps.
- Ability to follow documented processes, use ticketing systems, and track work effectively.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Strong verbal and written communication skills with the ability to convey technical information clearly.
- Awareness of basic cybersecurity best practices, such as password hygiene and software update importance.
- Ability to work independently and collaboratively with cross‑functional departments.
- Employee must be a U.S. citizen by birth or naturalization, or a green card lawful U.S. permanent resident, or a political asylum in the U.S. Individual must meet the definition of “a U.S. person” upon hire due to the risk assessment of this position.
- This position is subject to a background check that includes a review of criminal records. In reviewing an applicant’s criminal history, the company will consider prior criminal convictions that have a relationship to the job duties and responsibilities of the position. The company considers the nature of the crime, the time that has elapsed since the crime and the job duties for the position at issue in making an individualized determination. Individuals may be excluded when the company determines, based on the above factors, that hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular physical activity to include walking, bending, stooping, reaching, standing and prolonged sitting.
Ability to use phone and computer systems, copier, fax, and other office equipment.
Must be able to occasionally move/lift up to 25 pounds with or without reasonable accommodation.
Work Environment:
This position is located in an air-conditioned, environmentally controlled atmosphere, and occasionally attend meetings in technology company environments.
Noise level in the work environment is usually moderate.
ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and all other protected classes.
Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.
If you require accommodations to complete this application, please contact Human Resources at (843) 760-4350 or email
Anticipated starting salary is in range commensurate with education and experience:
$58,000 - $62,000
Title: Director of IT & Business Systems
Location: Vancouver, WA
Salary: $130,000 – $150,000 per year
The Management Group is seeking an experienced Director of IT & Business Systems to lead technology strategy, infrastructure, and enterprise systems across a growing multi-entity property management organization. This role oversees all IT operations, cybersecurity, cloud infrastructure, and business systems while partnering closely with executive leadership to improve efficiency, reporting, and long-term technology scalability.
Who This Role Is Not For
This role is not intended for entry-level IT professionals or candidates whose experience is limited to help desk or system administration responsibilities. We are specifically seeking candidates with senior-level IT leadership experience, a strong infrastructure background, and a track record of managing enterprise systems, cybersecurity, and technology strategy.
This position is ideal for a technology leader who can balance strategic planning with hands-on execution, modernize systems, and leverage automation and emerging technologies to improve operational performance.
Key Responsibilities
· Develop and lead a multi-year IT strategy aligned with company growth, operational efficiency, and security objectives. Serve as a trusted advisor to executive leadership by translating business needs into scalable technology solutions.
· Oversee the performance, reliability, and integration of core business platforms including property management systems, accounting systems, HR systems, document management tools, and collaboration platforms. Identify opportunities to strengthen operations through system integrations, automation, and improved data accessibility.
· Lead all IT infrastructure including cloud services, networking, Wi-Fi, endpoints, servers, telephony, and mobile device environments while maintaining a strong cybersecurity posture across the organization.
· Manage IT vendors, technology budgets, and major system implementations. Ensure reliable IT service delivery across multiple locations while establishing service standards and improving internal support processes.
· Partner with Finance and Operations to enhance enterprise reporting, automation, and data visibility, helping leadership make faster and more informed decisions.
· Lead, mentor, and develop members of the IT team while fostering a culture of accountability, innovation, and strong service orientation.
Minimum Qualifications
· 10+ years of progressive experience in IT leadership, infrastructure management, or enterprise technology operations
· Experience leading IT in a multi-site or multi-entity organization
· Strong expertise in:
o Microsoft 365 and Entra ID
o Hybrid cloud environments
o Infrastructure and networking
o Cybersecurity frameworks and data protection
o Enterprise systems management
· Experience managing IT vendors, technology budgets, and enterprise system implementations
· Ability to clearly communicate complex technical concepts to non-technical leadership
· Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience)
Preferred Qualifications
· Experience with automation platforms, Microsoft Power Platform, or workflow tools
· Experience with business intelligence or enterprise reporting systems
· Experience with virtualization environments or enterprise RMM/PSA tools
· Industry experience in property management, real estate, or service-based businesses
· Professional certifications such as ITIL, CISSP, CISM, or PMP
Compensation & Benefits
Salary: $130,000 – $150,000 per year
Benefits include:
100% employer-paid medical, dental, and vision insurance for employees and dependents
Auto allowance
3 weeks vacation accrual
Sick time accrual at 1 hour for every 40 hours worked
If you are an experienced IT leader who enjoys building scalable systems, strengthening cybersecurity, and helping organizations operate more efficiently through technology, we encourage you to apply and join us in shaping the future of our technology infrastructure.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Amit, at 224 507 1290 Title: IT Solution Architect (Financial Systems)
- Remote Location: Remote (Candidates local to Corning, NY and Charlotte, NC are preferred.
Open to candidates in other locations; candidates must be willing to work EST time zone) Duration: 12 Months with possibility of extension based on demand.
Schedule: Full-time, M-F, 8 AM
- 5 PM.
Some potential flexibility may be required for after-hours work, as needed.
Travel
- up to 25% for travel to Corning, NY.
Estimated as one week per month based on project need.
Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered Position Summary The IT Solution Architect for Supply Chain and Finance is responsible for designing, developing, and guiding the implementation of enterprise technology solutions that support client's financial and supply chain processes.
This role collaborates closely with business stakeholders and cross-functional IT teams to ensure systems are scalable, secure, and aligned with organizational strategy.
The architect enables operational excellence by shaping solution roadmaps, ensuring platform integrity, and driving continuous improvement across finance and supply chain applications.
Key Responsibilities Solution Architecture and Design Develop end-to-end architectural designs for finance and supply chain systems in alignment with business objectives.
Assess existing application landscapes and recommend improvements, modernization opportunities, and integration strategies.
Ensure solutions comply with security, data governance, and enterprise architecture standards.
Business Partnership and Collaboration Engage with Finance, Supply Chain, and IT partners to understand business needs and translate them into technical requirements.
Participate in recurring strategic and operational touchpoints, including cFIN review sessions and architecture-focused team meetings.
Provide subject matter guidance on financial systems such as OneStream and other platforms influencing client's digital finance ecosystem.
Technical Leadership and Support Serve as the technical lead for solution implementations, enhancements, and integrations across finance and supply chain domains.
Address escalated issues, provide root-cause analysis, and ensure long-term stability of assigned applications.
Partner with engineering and operations teams to ensure solution resilience, performance, and sustainability.
Governance, Standards and Documentation Contribute to the development of architecture standards, design patterns, and best practices.
Maintain accurate architectural documentation, including roadmaps, diagrams, functional specifications, and integration models.
Continuous Improvement and Innovation Evaluate emerging technologies and recommend opportunities to enhance process efficiency, automation, and system capabilities.
Support modernization initiatives that strengthen client's digital transformation objectives in the finance and supply chain organizations.
Required Qualifications
- Education and Experience Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (minimum required).
5 years of experience as a Solution Architect with financial systems.
Proven experience architecting solutions in enterprise finance and/or supply chain environments.
Deep knowledge of financial systems (e.g., OneStream, SAP cFIN (Central Finance), or similar platforms).
Familiarity with SAP finance and supply chain modules.
Strong understanding of systems integration, data flows, and enterprise application ecosystems.
Ability to translate complex technical concepts into clear business language.
Key Competencies Strategic Thinking Ability to design future-focused, scalable solutions.
Technical Expertise Strong architecture and platform skills across finance and supply chain.
Communication and Influence Effectively collaborates with technical and non-technical stakeholders.
Problem Solving Skilled at diagnosing complex issues and proposing durable solutions.
Execution Ability to manage multiple priorities and deliver high-quality outcomes.
Preferred Qualifications Experience working in a global, matrixed organization.
Understanding of data governance, security protocols, and architecture frameworks.
Demonstrated ability to lead collaborative solution workshops and stakeholder discussions.
Interview Process: Two rounds.
First round phone screen with direct manager.
Second round video panel interview, including technical review.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
SAP cFIN, OneStream
Remote working/work at home options are available for this role.
Work Location: Worcester, MA (Onsite)
Assignment Duration: 12 months (possibility of extension)
Position Summary
Role Overview:
This role is responsible for MSI metrics, PVR's(Periodic validation reviews, spreadsheet validation, collecting business requirements for technology improvements.
Background & Context
This person will also collaborate with the team to ensure the smooth functioning of laboratory systems, instruments, and software, with a strong focus on compliance, data management, and process optimization in a GMP (Good Manufacturing Practice) environment.
Key Responsibilities
* Support daily operations of QC laboratories, including troubleshooting issues with QC instruments and equipment.
* Assist with validation activities and documentation (including SIQ and SOQ protocols) to ensure regulatory compliance.
* Implement, maintain, and optimize excel macros and support spreadsheet validation for streamlined data processing and reporting.
* Coordinate and perform Windows upgrades, PC decommissions and software installations and upgrades for lab and operations computers.
* Provide technical support on eliminating manual processes and support feeding requirements to broader enterprise teams.
* Participate and evolve digital transformation by leveraging operations systems such as SAP, Infor, and MES systems (including POMS).
* Support process improvements and ensure data integrity across laboratory workflows.
* Perform Acronis and Nugenesis software installs on new lab PCs.
* Support the team with OSIPI data historian.
Qualification & Experience
* Experience working in GMP laboratory environments.
* Proficiency in Excel, including macro development and troubleshooting.
* Familiarity with validation processes, SIQ/SOQ documentation.
* Knowledge of QC laboratory instruments and equipment maintenance. Knowledge on windows upgrade, Nugenesis and Acronis.
* Hands-on experience with Windows operating systems and installations.
* Experience with operational software such as SAP, Infor, MES (e.g., POMS).
* Strong problem-solving, communication, and organizational skills.
Preferred:
* Background in life sciences or engineering.
* Previous experience supporting QC labs in pharma, biotech, or related industries.
Additional Information
Qualifications:
* Bachelor's degree: Degree level qualification in computer science or equivalent relevant discipline [Senior] or respective proven expertise and experience
Cognitive/Business Skills:
* Requires a high level of attention to detail and mental concentration to always ensure accuracy and total compliance with procedures.
* Requires proven problem-solving skills and the ability to adapt to new requirements.
* Must be results driven striving to meet all targets and metric standards as set by site/department and division leaders.
* Requires innovative thinking, where new and untested solutions are proposed, demonstrated, and implemented on a regular basis.
* Requires total commitment to quality and always maintaining a high standard of work.
* Always demonstrates the highest levels of integrity and a strong work ethic.
* Strong communication skills, both verbal and written, are required for the execution of this role.
* Strong interpersonal skills are required.
* Supports the principles of Perfect Performance.
* Apply advanced technical knowledge and experience to the solution of a broad array of technical problems.
Job/Technical Skills
* 3 years plus in IT QC System / Application Support (essential)
* 3 years plus of relevant IT experience (Essential)
* [Senior] 5 years plus of experience in similar / equivalent role within pharmaceutical industry
* ITIL (Essential)
* GAMP (essential)
* Project Management (Desirable), JIRA/agile knowledge
* Waters Empower (Desirable)
* AVEVA OSI PI Administration or relevant Data Historian Administration (Desirable)
* POMSnet Administration or relevant MES system Administration (Essential)
* Microsoft O365 PowerApps / PowerBi ( Essential)
* AWS/Microsoft certification
* Python/ JAVA skills or any software development and SDLC experience is a plus.
* SharePoint admin experience(Essential)
* Acronis and Nugenesis Knowledge( Essential)
Build a Career That Matters with One of the World's Most Respected Employers!
- - - - - - - - - - - -
THE OPPORTUNITY
Michelin has an immediate opening for an IT intern for the summer of 2026 (May-August). You will be responsible for developing real world IT solutions for Michelin's business. Your summer project will foster innovation by enabling creativity, experimentation, and problem solving for our business.
If respect for people, teamwork and trust are some values you live by you should consider joining us, the Worldwide leader in Tires!
This opportunity is at our North American Corporate Headquarters in Greenville, SC. Our 1400 employees take pride in supporting the diverse US and Canadian workforce and thinking globally while also acting locally to uplift and enhance our local upstate communities. Greenville is situated just about halfway between Charlotte, North Carolina and Atlanta, Georgia. Greenville's friendly, thriving downtown and surrounding areas are full of year-round activities for all ages. From one-of-a-kind shops, boutiques and art galleries to museums, tours and many outdoor activities, Greenville is a fabulous place to visit and live. Our campus features a cafeteria, credit union, trademark store and health center. We are driven to be the employer of choice for people looking for a career with respect and purpose. Come join our team!
Ready to Shape the Future of Innovation?
Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.
The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.
Why Michelin?
- Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
- Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Business Resource Groups and Inclusion Councils.
- Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
- Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.
Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .
This position is not available for immigration sponsorship.
We build the future with people like you. Begin your career with Michelin today!
Location - Foster City, CA 94404
Duration: 6 months with possibility of extension
Key Responsibilities:
1. Testing Coordination & Execution
o Develop and maintain test plans, test cases, and scripts for eProcurement functionalities.
o Coordinate and execute functional, integration, and user acceptance testing (UAT).
o Validate catalog setup, pricing accuracy, and supplier onboarding workflows.
2. Defect Management
o Identify, document, and track defects using appropriate tools.
o Work with IT and vendors to resolve issues and retest fixes promptly.
3. Process Documentation & Reporting
o Maintain detailed documentation of testing processes and outcomes.
o Provide regular status updates and test results to stakeholders.
4. Collaboration & Communication
o Act as a liaison between Procurement, IT, and other relevant teams during testing phases.
o Communicate changes in templates, onboarding processes, and testing protocols.
5. Continuous Improvement
o Recommend enhancements to testing methodologies and catalog management processes.
o Ensure compliance with best practices and quality assurance standards.
Required Competencies & Skills:
* Technical Skills:
o Strong understanding of eProcurement platforms and catalog management.
* Including platforms like SAP S4, Ariba, OpenText VIM, etc.
o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
o Familiarity with testing tools and defect tracking systems.
* Analytical & Problem-Solving:
o Ability to identify issues, analyze root causes, and propose solutions.
o Detail-oriented with a focus on data accuracy and process integrity.
* Project Management:
o Ability to manage multiple priorities and meet deadlines.
o Knowledge of project management principles and best practices.
* Communication & Collaboration:
o Strong interpersonal skills to work effectively with cross-functional teams.
o Clear and concise written and verbal communication.
Interpersonal Competencies:
* Communicate effectively and build relationships with representatives of inter-related organizations
* Excellent written and oral communication skills
* Acute attention to detail and an analytical acumen
* Strong interpersonal and customer service skills
Education:
B.S. / B.A. degree in Business (or other related degree programs)
Purpose
The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.
In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.
Key Responsibilities
Service Desk Strategy & Leadership
- Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
- Lead a multi-channel support model (phone, chat, self-service, automation)
- Establish a customer-centric culture focused on associate experience and first-contact resolution
- Build scalable operating models to support store growth, seasonal demand, and new technology rollouts
Operations & Incident Management
- Own Tier 1 support operations for all end-user and store technologies
- Lead Major Incident Management and Command Center activities
- Ensure consistent incident triage, escalation, and communications during outages
- Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution
Performance, Metrics & Continuous Improvement
- Use analytics to identify systemic issues and drive problem management
- Continuously improve service processes using ITIL and lean principles
- Measure CSAT on a monthly basis to capture customer sentiment and trending.
Define and monitor KPIs including:
- First Contact Resolution (FCR)
- Mean Time to Resolution (MTTR)
- Service Level attainment
- Ticket backlog and aging
Retail & Store Technology Support
- Prepare Service Desk operations for store openings, promotions, and holiday peaks
- Partner with Store Operations to improve technology adoption and minimize disruption
- Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks
Ensure high availability support for:
- POS systems
- Store networks and devices
- Workforce mobility tools
- Collaboration and productivity platforms
Technology, Tools & Automation
- Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
- Drive self-service, knowledge management, and automation to reduce call volume
- Improve shift-left capabilities and reduce dependency on Tier 2/3 teams
Vendor & Financial Management
- Manage outsourced or co-sourced Service Desk providers (if applicable)
- Own the Service Desk budget and cost optimization initiatives
- Ensure vendors meet performance, quality, and compliance expectations
People Leadership & Talent Development
- Lead, mentor, and develop Service Desk managers and leaders
- Establish training, certification, and career progression paths
- Build a resilient, high-engagement team capable of supporting 24x7 retail operations
Qualifications & Experience
Required
- 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
- Experience supporting retail, multi-site, or frontline operations
- Strong knowledge of ITSM frameworks (ITIL v3/v4)
- Proven experience managing high-volume support environments
- Demonstrated success leading major incident and outage response
- Strong executive communication and stakeholder management skills
Preferred
- Experience with ServiceNow or comparable ITSM platforms
- Experience leading 24x7 or follow-the-sun support models
- ITIL certification (Intermediate or Managing Professional)
- Experience integrating Command Center or Technology Operations Center models
- Exposure to digital commerce or omnichannel retail environments
Leadership Competencies
- Customer-first mindset with strong business acumen
- Calm, decisive leadership during incidents and peak retail events
- Data-driven decision making
- Ability to influence without authority across technology teams
- Passion for continuous improvement and operational excellence
WORKING CONDITIONS
Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.
Role involves typical sedentary work with periodic movement.
Benefits & Rewards
- Bonus opportunities at every level
- Non-traditional retail hours (we close at 7p!)
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- 80 hrs. annualized paid vacation (full-time associates)
- 4 paid holidays per year (full-time hourly store associates only)
- 1 paid personal holiday of associate’s choice and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
