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Lab IT Systems Analyst
Salary not disclosed
Worcester, MA 2 days ago
Position Title: Lab IT Systems Analyst

Work Location: Worcester, MA (Onsite)

Assignment Duration: 12 months (possibility of extension)


Position Summary

Role Overview:


This role is responsible for MSI metrics, PVR's(Periodic validation reviews, spreadsheet validation, collecting business requirements for technology improvements.

Background & Context

This person will also collaborate with the team to ensure the smooth functioning of laboratory systems, instruments, and software, with a strong focus on compliance, data management, and process optimization in a GMP (Good Manufacturing Practice) environment.

Key Responsibilities

* Support daily operations of QC laboratories, including troubleshooting issues with QC instruments and equipment.

* Assist with validation activities and documentation (including SIQ and SOQ protocols) to ensure regulatory compliance.

* Implement, maintain, and optimize excel macros and support spreadsheet validation for streamlined data processing and reporting.

* Coordinate and perform Windows upgrades, PC decommissions and software installations and upgrades for lab and operations computers.

* Provide technical support on eliminating manual processes and support feeding requirements to broader enterprise teams.

* Participate and evolve digital transformation by leveraging operations systems such as SAP, Infor, and MES systems (including POMS).

* Support process improvements and ensure data integrity across laboratory workflows.

* Perform Acronis and Nugenesis software installs on new lab PCs.

* Support the team with OSIPI data historian.

Qualification & Experience

* Experience working in GMP laboratory environments.

* Proficiency in Excel, including macro development and troubleshooting.

* Familiarity with validation processes, SIQ/SOQ documentation.

* Knowledge of QC laboratory instruments and equipment maintenance. Knowledge on windows upgrade, Nugenesis and Acronis.

* Hands-on experience with Windows operating systems and installations.

* Experience with operational software such as SAP, Infor, MES (e.g., POMS).

* Strong problem-solving, communication, and organizational skills.

Preferred:

* Background in life sciences or engineering.

* Previous experience supporting QC labs in pharma, biotech, or related industries.

Additional Information

Qualifications:


* Bachelor's degree: Degree level qualification in computer science or equivalent relevant discipline [Senior] or respective proven expertise and experience

Cognitive/Business Skills:

* Requires a high level of attention to detail and mental concentration to always ensure accuracy and total compliance with procedures.

* Requires proven problem-solving skills and the ability to adapt to new requirements.

* Must be results driven striving to meet all targets and metric standards as set by site/department and division leaders.

* Requires innovative thinking, where new and untested solutions are proposed, demonstrated, and implemented on a regular basis.

* Requires total commitment to quality and always maintaining a high standard of work.

* Always demonstrates the highest levels of integrity and a strong work ethic.

* Strong communication skills, both verbal and written, are required for the execution of this role.

* Strong interpersonal skills are required.

* Supports the principles of Perfect Performance.

* Apply advanced technical knowledge and experience to the solution of a broad array of technical problems.

Job/Technical Skills

* 3 years plus in IT QC System / Application Support (essential)

* 3 years plus of relevant IT experience (Essential)

* [Senior] 5 years plus of experience in similar / equivalent role within pharmaceutical industry

* ITIL (Essential)

* GAMP (essential)

* Project Management (Desirable), JIRA/agile knowledge

* Waters Empower (Desirable)

* AVEVA OSI PI Administration or relevant Data Historian Administration (Desirable)

* POMSnet Administration or relevant MES system Administration (Essential)

* Microsoft O365 PowerApps / PowerBi ( Essential)

* AWS/Microsoft certification

* Python/ JAVA skills or any software development and SDLC experience is a plus.

* SharePoint admin experience(Essential)

* Acronis and Nugenesis Knowledge( Essential)
Not Specified
2026 Summer IT Intern Greenville, SC
Salary not disclosed
Greenville, SC 2 days ago
2026 Summer IT Intern Greenville, SC

Build a Career That Matters with One of the World's Most Respected Employers!

- - - - - - - - - - - -

THE OPPORTUNITY
Michelin has an immediate opening for an IT intern for the summer of 2026 (May-August). You will be responsible for developing real world IT solutions for Michelin's business. Your summer project will foster innovation by enabling creativity, experimentation, and problem solving for our business.

If respect for people, teamwork and trust are some values you live by you should consider joining us, the Worldwide leader in Tires!

This opportunity is at our North American Corporate Headquarters in Greenville, SC. Our 1400 employees take pride in supporting the diverse US and Canadian workforce and thinking globally while also acting locally to uplift and enhance our local upstate communities. Greenville is situated just about halfway between Charlotte, North Carolina and Atlanta, Georgia. Greenville's friendly, thriving downtown and surrounding areas are full of year-round activities for all ages. From one-of-a-kind shops, boutiques and art galleries to museums, tours and many outdoor activities, Greenville is a fabulous place to visit and live. Our campus features a cafeteria, credit union, trademark store and health center. We are driven to be the employer of choice for people looking for a career with respect and purpose. Come join our team!

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

  • Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
  • Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Business Resource Groups and Inclusion Councils.
  • Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
  • Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!

internship
IT Support Lead - II
✦ New
🏢 Spectraforce Technologies
Salary not disclosed
Foster City, CA 1 day ago
Title-IT Support Lead - II

Location - Foster City, CA
94404

Duration: 6 months with possibility of extension

Key Responsibilities:

1. Testing Coordination & Execution

o Develop and maintain test plans, test cases, and scripts for eProcurement functionalities.

o Coordinate and execute functional, integration, and user acceptance testing (UAT).

o Validate catalog setup, pricing accuracy, and supplier onboarding workflows.

2. Defect Management

o Identify, document, and track defects using appropriate tools.

o Work with IT and vendors to resolve issues and retest fixes promptly.

3. Process Documentation & Reporting

o Maintain detailed documentation of testing processes and outcomes.

o Provide regular status updates and test results to stakeholders.

4. Collaboration & Communication

o Act as a liaison between Procurement, IT, and other relevant teams during testing phases.

o Communicate changes in templates, onboarding processes, and testing protocols.

5. Continuous Improvement

o Recommend enhancements to testing methodologies and catalog management processes.

o Ensure compliance with best practices and quality assurance standards.

Required Competencies & Skills:

* Technical Skills:

o Strong understanding of eProcurement platforms and catalog management.

* Including platforms like SAP S4, Ariba, OpenText VIM, etc.

o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

o Familiarity with testing tools and defect tracking systems.

* Analytical & Problem-Solving:

o Ability to identify issues, analyze root causes, and propose solutions.

o Detail-oriented with a focus on data accuracy and process integrity.

* Project Management:

o Ability to manage multiple priorities and meet deadlines.

o Knowledge of project management principles and best practices.

* Communication & Collaboration:

o Strong interpersonal skills to work effectively with cross-functional teams.

o Clear and concise written and verbal communication.

Interpersonal Competencies:

* Communicate effectively and build relationships with representatives of inter-related organizations

* Excellent written and oral communication skills

* Acute attention to detail and an analytical acumen

* Strong interpersonal and customer service skills

Education:

B.S. / B.A. degree in Business (or other related degree programs)
Not Specified
IT Business Operations Manager
✦ New
Salary not disclosed
Omaha, NE 1 day ago

The Information Technology Business Operations Manager plays a crucial role in managing and optimizing financial processes, ensuring efficient operations, and supporting vendor relationships within the IT Organization. This position involves handling invoicing, payments, contract tracking, and financial analysis and reporting.



  • At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  • Financial Management:

    • Billing and Payments:

      • Internal Billing Generation: Create accurate billing for services provided by internal IT teams or external vendors to campus departments.
      • Payment Coordination: Ensure timely payment processing, coordinating with finance and accounts payable.
      • Payment Tracking: Maintain records of payments made and reconcile any discrepancies.

    • Budget Planning and Analysis:

      • Budget Planning: Collaborate with finance to draft and monitor IT budgets, considering operational needs and strategic goals.
      • Financial Analysis: Analyze spending patterns, monitor variances, and provide insights to optimize budget allocation.
      • Forecasting: Use historical data to forecast future IT expenses along with keeping track of new impacts rolling off capital projects.

    • Reporting & Monitoring

      • Monitor all IT accounts to ensure proper billing and charges are done and any necessary corrections or reallocations are made timely.
      • Identify areas of overspending and report to management for action/decision.
      • Develop reports where necessary to communicate current state of finances.

    • Cost Optimization:

      • Expense Reduction Strategies: Recommend ways to reduce operational costs (e.g., cloud cost optimization, license consolidation, process improvements).


  • Contract Tracking and Routing:

    • Contract Management:

      • Contract Inventory & Maintenance: In alignment with Strategic Sourcing, maintain a centralized contract inventory, including details like contract start/end dates, terms, and stakeholders.
      • Renewal Alerts: Track contract milestones, renewals, and terminations. Set up reminders for contract renewals and initiate renewal processes.
      • Termination Coordination: Facilitate contract terminations when necessary.
      • Collaborate with legal teams to ensure compliance where necessary.

    • Routing and Approvals:

      • Facilitate contract routing for approvals.
      • Coordinate with relevant stakeholders during the contract lifecycle.


  • Vendor Engagement:

    • Vendor Relationship Management:

      • Interact with vendors and address issues or changes.
      • Participate in vendor onboarding and establishment.
      • Evaluate vendor performance and provide feedback where necessary.
      • Address any related issues promptly.

    • Vendor Billing:

      • Review vendor invoices, validate charges, and process payments.
      • Ensure timely payment to vendors.
      • Resolve billing discrepancies.


  • Operational Efficiency:

    • Process Improvement:

      • Workflow Streamlining: Identify bottlenecks in operational processes (e.g., procurement, approvals) and propose improvements.
      • Automation: Implement automation tools to streamline routine tasks (e.g., invoice processing).

    • Internal Billing:

      • Chargeback Mechanism: Allocate IT costs to relevant departments based on usage.
      • Transparency: Communicate internal billing details to stakeholders.

    • Allocate costs appropriately across departments.


Qualifications:



  • Bachelor's degree in business administration, Finance, or related field.
  • Relevant experience (1-3 years) in financial management, contract administration, or business operations.

Knowledge, Skills, and Abilities:



  • Proficiency in financial software and tools (e.g., Excel, accounting software).
  • Financial Acumen: Understanding financial statements, budgeting, and cost management
  • Strong analytical skills and attention to detail.
  • Excellent communication (both written and verbal) is crucial for collaborating with teams and stakeholders.
  • Problem-Solving: must be adept at analyzing complex situations and finding practical solutions.
  • Experience in an university environment is beneficial.
  • High Adaptability
  • Experience in negotiation with vendors and stakeholders is preferred.
  • Networking: Building professional relationships is essential for growth.
  • Risk Management: Identifying and mitigating risks related to vendor and compliance issues. This includes understanding legal and regulatory requirements
Not Specified
Global Technology Leader - Senior IT Transactions Counsel
Salary not disclosed
New York, NY 2 days ago

About the Company & Role

A global technology leader in the New York area is currently hiring a Counsel. This organization, focusing within IT services, supports digital transformation for its clients across industries and geographies. Known for its scale, innovation, and consistent financial performance, it ranks among the top firms in its sector worldwide. As Counsel, you will play a key role in supporting complex technology transactions, including software licensing, IT services, and outsourcing contacts. The role is ideal for a commercially minded attorney who thrives in a fast-paced, collaborative environment.

Responsibilities

  • Structure, draft, and negotiate commercial agreements involving software, IT services, and professional services.
  • Advise internal teams on legal risks and compliance issues related to technology and outsourcing engagements.
  • Support vendor contracting processes and procurement initiatives across global business units.
  • Collaborate with cross-functional stakeholders to align legal strategy with operational goals.
  • Contribute to the development of internal legal resources, including templates and negotiation guidelines.

Required Qualifications

  • J.D. from an accredited law school and active membership in a U.S. State Bar.
  • Minimum of 3 years of experience handling technology transactions and outsourcing contracts.
  • Strong understanding of supplier-side contracting.
  • Ability to manage multiple priorities and work independently in a high-volume environment.
  • Excellent communication and negotiation skills, with a business-oriented approach to legal problem-solving.
Not Specified
IT Staffing Account Executive
✦ New
🏢 Zeektek
Salary not disclosed
Roseville, CA 1 day ago

IT Staffing Account Executive Job Description:


The Opportunity

Zeektek is seeking an experienced IT Staffing Account Executive who is driven by ownership, growth, and the thrill of building something meaningful. This role is designed for a proven producer who wants the freedom to run their desk, deepen client relationships, and aggressively expand their footprint in the market — all while being rewarded for results. If you bring an established network, a strong track record in technical staffing, and the ambition to scale your success even further, Zeektek offers the platform, support, and earning potential to help you do exactly that.


Locations:

  • Sacramento / Roseville, CA (Onsite, 5 days/week)
  • Bay Area, CA
  • Southern California
  • Greater Phoenix, Arizona
  • Greater St. Louis, Missouri
  • Open to proven producers anywhere in the U.S. with an established network and active book of business


What You’ll Own

  • Full lifecycle business development and account ownership
  • Expansion of existing client relationships while aggressively hunting new logos
  • Management of a live book of business with active consultants on assignment, once placed
  • Strategic client visits, stakeholder meetings, and account penetration
  • Negotiation of bill rates, margins, and contract terms
  • Partnering with recruiting to rapidly deliver high-quality technical talent
  • Growing consultant headcount, revenue, and market presence within your territory


This is a true hunter role - you create momentum, open doors, and drive revenue.


Who Thrives Here

You’re likely a fit if you:

  • Have 3–5+ years of IT staffing agency experience as an Account Executive
  • Currently manage or have recently managed 20+ consultants on billing
  • Possess a robust, transferable network of hiring managers and decision-makers
  • Are intrinsically motivated, competitive, and financially driven
  • Love the challenge of the sale and take pride in winning
  • Want to be rewarded directly for your output - not capped, slowed, or micromanaged
  • Prefer autonomy, accountability, and a fast-growing environment over corporate bureaucracy


Requirements

  • 3–5+ years of technical staffing experience (agency required)
  • Documented success in new business development and account growth
  • Proven ability to generate revenue and expand consultant headcount
  • Experience selling SOW and Project solutions in addition to traditional staffing
  • Strong communication, negotiation, and relationship-building skills
  • High integrity and professionalism with clients and internal partners


Why Top Performers Choose Zeektek

  • Best-in-class, uncapped commission structure
  • Aggressive bonus and incentive programs
  • Direct access to C-Suite leadership - no layers of red tape
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Company outings and team events
  • A high-performance culture that rewards results
  • Unlimited Paid Time Off


Zeektek has been repeatedly recognized as one of the Best Staffing Firms to Work For and one of the Fastest Growing Technical Staffing Companies - not by chance, but by design.


About Zeektek

Founded in 2016, Zeektek is an IT staffing and solutions firm built on loyalty, honesty, and results. We are deeply rooted in our communities, committed to our people, and relentless in our pursuit of excellence. Our growth is powered by top performers who want more than a logo on their resume - they want ownership and upside.


Equal Opportunity Employer

Zeektek is proud to be an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs.

Not Specified
Health Plan IT Director
Salary not disclosed
Dallas, TX 6 days ago

Health Plan IT Director

Onsite | Dallas, Texas


We are seeking an experienced IT Applications Manager to lead health plan-focused application development and support within our payer organization in Dallas, TX.

This role oversees mission-critical insurance systems supporting eligibility, utilization management, care management, pharmacy, and related payer operations. This is not a hospital IT role — we are seeking a leader with direct health plan / insurance-side experience. The ideal candidate brings strong payer application knowledge, a data-driven mindset, and proven success leading teams in delivering projects on time and within scope.


What You’ll Do

  • Lead and manage a team of IT professionals supporting health plan applications
  • Oversee application development, integration, enhancement, and production support
  • Partner closely with business stakeholders to translate operational needs into technical solutions
  • Provide architectural input and solution design guidance (non-coding leadership role)
  • Manage vendor relationships, including third-party system implementations (e.g., pharmacy platforms)
  • Ensure strong process control, documentation, and system governance
  • Drive project execution with strong focus on timelines, accountability, and quality
  • Collaborate with enterprise IT teams to ensure cohesive system integration
  • Maintain compliance with HIPAA and healthcare data privacy standards


What We’re Looking For

  • 5+ years of IT leadership experience within a health plan / payer organization
  • Direct experience supporting insurance-side systems (eligibility, UM, care management, pharmacy)
  • Strong background in data-driven application environments
  • Experience overseeing vendor implementations and system integrations
  • Demonstrated ability to lead cross-functional projects and meet deadlines
  • Strong documentation, process management, and operational discipline
  • Experience managing teams of 10+ FTEs
  • Working knowledge of SQL and application environments (technical fluency required; coding not required)
  • Bachelor’s degree in Computer Science or related field
Not Specified
IT Clinical Systems Analyst
Salary not disclosed
White Plains, NY 6 days ago

Opportunity Description

The Senior IT Applications Analyst is responsible for the advanced configuration, optimization, and support of healthcare information systems used across clinical, financial, and operational areas. This role provides subject matter expertise on application functionality, integration, and best practices, ensuring system reliability, regulatory compliance, and workflow efficiency. The Senior Analyst serves as a key liaison between clinical and business stakeholders, IT leadership, and software vendors. Often leading projects, mentoring junior analysts, and driving strategic initiatives that improve patient care and operational performance.


Company Information

Hospitals & Healthcare


Job Duties

Application Support & Optimization

  • Provide expert-level support for healthcare clinical and business applications.
  • Diagnose and resolve complex system and integration issues; serve as Tier 3 escalation.
  • Optimize system functionality, data integrity, uptime, and user experience.
  • Ensure compliance with regulatory and internal standards (HIPAA, Joint Commission, CMS).

Implementation, Configuration & Vendor Coordination

  • Lead design, configuration, testing, and deployment of new applications, upgrades, and enhancements.
  • Translate clinical and business requirements into technical specifications.
  • Oversee system build activities and manage vendor relationships for ongoing support.

Project Leadership & Management

  • Lead or co-manage large-scale IT and clinical system projects through full lifecycle.
  • Develop detailed project work plans, schedules, risk assessments, and documentation.
  • Manage day-to-day activities of cross-functional teams and ensure adherence to project plans.
  • Control project scope, budget, timeline, and communicate progress through detailed reports.
  • Identify and mitigate project risks; ensure stakeholder alignment and successful delivery.
  • Support resource planning by collaborating with Client Executives, Product Managers, and Resource Allocation teams.
  • Participate in performance feedback for project team members.

Workflow Analysis, Training & Documentation

  • Conduct workflow analysis to identify opportunities for process and quality improvement.
  • Develop and maintain system documentation, policies, procedures, and training materials.
  • Mentor and train analysts, superusers, and end users on system functionality and best practices.
  • Ensure proper quality assurance testing and user acceptance before implementations.


Skills & Experience Required

  • 5–7 years of experience supporting healthcare information systems.
  • Advanced knowledge of multiple major healthcare applications.
  • Proven success leading IT/application projects in clinical environments.
  • Experience supporting administrative, financial, and/or clinical managers.
  • Strong project management skills with the ability to manage multiple concurrent initiatives.
  • Adherence to hospital performance standards, policies, and professional behaviors.


Education

Bachelor's degree

Not Specified
IT Business Systems Analyst
Salary not disclosed
Orlando, FL 6 days ago
Kavaliro is seeking an IT Business Systems Analyst to support a client. 

Make an Impact Through Technology Are you a technical Business Systems Analyst who thrives at the intersection of business strategy and software development? Do you enjoy transforming complex requirements into scalable, high-impact technology solutions?

We are a nationally recognized healthcare services organization supporting patients across the country. Our technology team plays a critical role in powering systems that help deliver essential services to thousands of individuals every day.

This is your opportunity to join a forward-thinking IT organization where your work directly drives operational excellence, innovation, and meaningful outcomes.

About the Opportunity We are seeking a highly motivated IT Business Systems Analyst (Technical) to support enterprise applications and system initiatives. In this role, you will design, test, implement, and optimize business systems while partnering with stakeholders across the organization.

You’ll work closely with developers, business leaders, and cross-functional teams to deliver scalable, high-quality technology solutions that improve efficiency and performance.

What You’ll Do Business & Systems Analysis
  • Gather, analyze, and translate business requirements into detailed technical specifications

  • Conduct stakeholder interviews to define scope, timelines, and deliverables

  • Ensure solutions align with budgets, project deadlines, and business objectives

Architecture & Development Support
  • Assist with system design, development, deployment, and ongoing support

  • Collaborate with programmers and developers throughout the SDLC

  • Support infrastructure improvements to enhance scalability and integration

Project Leadership
  • Manage projects from concept through implementation

  • Interface with internal clients to define scope and deliver results

  • Mentor and review work of other Business Systems Analysts

Quality Assurance & Documentation
  • Develop and execute detailed test plans

  • Create and maintain process documentation and workflows

  • Review and edit technical documentation across IT teams

  • Track product updates to ensure documentation stays current

Process & Policy Development
  • Establish standards for IT documentation, forms, and workflows

  • Create scalable processes that ensure operational consistency

What You Bring Required
  • High school diploma or GED

  • 10+ years of related experience OR equivalent combination of education and experience

  • Strong analytical and problem-solving skills

  • Ability to communicate complex technical concepts to non-technical audiences

  • Experience supporting application development and system implementation

Preferred
  • Bachelor’s degree in Computer Science, Business Information Systems, or related field

  • Experience with billing, collections, or revenue cycle systems

  • Healthcare industry experience

  • Working knowledge of SQL and ability to write basic queries

  • Experience with legacy systems or Query tools

Technical Skills
  • Microsoft Office (Outlook, Word, Excel)

  • Email and internet-based research tools

  • General office and remote work technology

Key Competencies
  • Strong written and verbal communication

  • High attention to detail

  • Ability to manage multiple priorities

  • Self-starter with excellent organizational skills

  • Ability to work independently and collaboratively

  • Discretion when handling confidential information

Additional Information Employment may be contingent upon background screening, drug screening (where applicable), and credentialing requirements based on role responsibilities.

Why Join Us?
  • Remote flexibility

  • Competitive salary + bonus potential

  • Growth-oriented IT environment

  • Collaborative, supportive culture

  • Meaningful work supporting essential services nationwide

If you’re ready to take ownership of impactful technology initiatives and work in a mission-driven organization, we’d love to connect.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
 
Not Specified
Director of IT Engineering and Technical Services
Salary not disclosed
Chicago, IL 3 days ago

A leading organization in its sector is confidentially seeking a talented and experienced Co-Director of End User Computing to join its team for a 6-month contract-to-hire role in a hybrid capacity in the Chicago area. This pivotal leadership position will share responsibility for overseeing all aspects of end-user support and services, managing a team of managers and their respective teams to ensure seamless IT service delivery across multiple locations. The ideal candidate will possess extensive experience in managing large-scale IT operations, particularly within the context of mergers and acquisitions, and will be instrumental in driving system integrations and standardizing operational procedures during a period of significant growth and transformation.


  • Leadership: Provide strategic direction to the End User Computing team, overseeing managers to foster a culture of excellence and ensure effective end-user support.
  • M&A Integration: Lead the integration of IT systems and processes following recent mergers, unifying platforms to create a cohesive IT environment.
  • Operational Excellence: Develop and implement standard operating procedures (SOPs) and champion the use of the ITSM model and ServiceNow to optimize service delivery.
  • Team Optimization: Regularly review and adjust team structure and roles to align with evolving business needs.
  • Data-Driven Strategy: Use data and analytics to inform strategic decisions, measure performance, and present recommendations to leadership.
  • Technical Oversight: Maintain a strong understanding of the technical environment, including the EPIC EMR system, and provide expert guidance to the team.


This role is onsite 3-4 days a week.

Not Specified
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