Which Services Comes Under Technical Services Jobs in Usa

Job Title: Technical Support Specialist – HVAC Operations & Building Systems Support

Location: Buffalo Grove, IL 60089 (Onsite)

Employment Type: 12-Month Contract (Potential for Full-Time Conversion)

Pay Rate: $30/hour (W2)

About the Role

We are seeking a Technical Support Specialist with experience in HVAC operations, dispatch coordination, and service support to assist with smart building and building automation systems.

This role is ideal for candidates who have supported HVAC service teams, managed work orders, coordinated technicians, and handled inventory/logistics, and are looking to grow into a more technical support role within building systems and automation.

You will act as a bridge between customers, field technicians, and internal engineering teams, helping ensure smooth service delivery, accurate documentation, and timely issue resolution.

Key Responsibilities

• Manage incoming service requests, work orders, and support tickets related to HVAC and building systems
• Coordinate technician scheduling, dispatch, and daily service logistics
• Assist in basic troubleshooting of HVAC and building system issues (remote support / triage level)
• Maintain accurate service records, maintenance logs, and documentation
• Track and manage inventory, parts ordering, and vendor coordination
• Communicate with customers regarding service updates, issue status, and resolutions
• Escalate complex technical issues to engineering or field specialists
• Support preventative maintenance tracking and reporting
• Use internal systems (CRM / ticketing tools) to log, update, and close cases
• Assist with process improvements across service operations and support workflows

Qualifications

• 1–3+ years of experience in HVAC support, service coordination, or technical admin roles
• Experience with:
• Work order management
• Dispatch/scheduling of field technicians
• Service ticketing systems or CRM tools
• Strong organizational and documentation skills (logs, service records, reports)
• Customer-facing communication experience
• Ability to multitask in a fast-paced service environment

Seeking an experienced Director of Service Operations to lead and elevate national service performance. This role is responsible for delivering exceptional customer support, optimizing field operations, and ensuring strong alignment between internal teams and an external dealer service network.

Key Responsibilities

• Lead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, training, and field service teams.
• Oversee national day-to-day service operations to ensure timely, high-quality customer support and field response.
• Own warranty claim processes, root-cause analysis, and corrective action initiatives to improve product reliability and customer satisfaction.
• Direct parts, dispatch, and service coordination functions to optimize scheduling, resource allocation, and issue resolution.
• Establish and lead service training programs supporting continuous development of customer service and technical personnel.
• Drive operational excellence through KPI development, performance tracking, and implementation of standardized operating procedures.
• Partner closely with engineering, production, and sales teams to translate customer feedback into product and process improvements.
• Strengthen relationships with a nationwide dealer service network, ensuring alignment on performance expectations, training, and service standards.
• Deliver executive-level reporting on service performance, trends, risks, and improvement opportunities.
• Foster a culture of accountability, collaboration, and customer-first execution across the service organization.

Qualifications & Experience

• 5–10 years of leadership experience managing service or technical support organizations within manufacturing, automotive, industrial equipment, or related technical environments.
• Demonstrated success leading cross-functional service teams in fast-paced, customer-driven organizations.
• Strong understanding of field service workflows, warranty management, parts operations, and customer service best practices.
• Proven ability to analyze performance data, establish measurable goals, and drive operational accountability.
• Excellent leadership, communication, and stakeholder influence skills.
• High emotional intelligence with a coaching-oriented leadership style.
• Technical aptitude related to electrical, mechanical, or charging systems strongly preferred.
• Passion for building scalable service organizations and delivering exceptional customer experiences.

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

• Has overall responsibility for the strategic leadership and operational excellence of the service department.
• Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
• Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.

Primary Responsibilities:

Strategic Service Leadership

• Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
• Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
• Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

• Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
• Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
• Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

• Champions a customer-centric approach across all service functions.
• Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
• Serves as a senior escalation point for complex service issues and high-value customer relationships.

Secondary Responsibilities:

Process & Infrastructure Development

• Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
• Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
• Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

• Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
• Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

• Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
• Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

• Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
• Represents the service function in leadership meetings and strategic planning sessions.

Position Requirements:

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, or related field desired.
• Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
• Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

• Strategic thinker with strong operational execution capabilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in CRM, ERP, and service management platforms.
• Strong analytical skills and ability to interpret complex data sets.
• Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

• Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
• Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
• Demonstrated resilience and adaptability in navigating change and leading through uncertainty.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Summary: The Technical Service Writer is responsible for the administrative, operational, and technical processes involved in managing service and repair activities from intake through shipment. This role supports communication with the Anderson Process sales team and customers to ensure an exceptional overall service experience.

Essential Duties and Responsibilities:

• Check in equipment upon receipt and complete all required ERP/logging transactions.
• Collaborate with Repair Technicians to develop repair quotes.
• Conduct technical research to ensure proper part and pump selection.
• Obtain vendor pricing for repair-related items.
• Communicate repair quotes to the Anderson Process sales team and/or customers.
• Generate production orders from approved quotes.
• Maintain and update production schedules.
• Review labor and bill of materials (BOM) accuracy, and close production orders.
• Provide ongoing communication to customers regarding repair status and related business matters.
• Process credit card payments and third‑party billing transactions.
• Work with manufacturers on warranty matters, including preparing reports and claims.
• Answer service and repair‑related phone inquiries.
• Follow company work rules and policies.
• Meet industry and company performance metrics and benchmarks.
• Perform other duties as assigned.

Education/Skills/Experience:

Required:

• Familiarity with ERP systems (Epicor P21 or similar).
• Proficiency with desktop computers and MS Office Suite.
• Previous mechanical experience (pumps, automotive/truck, hydraulic systems, etc.).
• Strong technical acumen.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Preferred:

• Pump Industry experience.

Physical Requirements:

• Ability to occasionally lift 50 lbs.
• Ability to stand or walk 50% of the day
• Ability to twist and turn at least 25% of day
• Stoop and bend at least 25% of day
• Ability to reach above shoulders at least 25% of day.
• Repetitive hand and wrist movements at least 50% of the day.
• Forearm rotation at least 25% of the day.
• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer

Field Service Technician (Full Time)

Travel-Based Role (75% Travel Required)

About the Role

We are seeking a skilled Field Service Technician to deliver exceptional after-sales support through expert electrical and mechanical service. In this role, you will work directly with customers, collaborate with our engineering and field service teams, and help ensure our equipment performs to the highest standards. This position requires strong technical ability, excellent communication skills, and a commitment to customer satisfaction.

What You’ll Do

• Install, calibrate, troubleshoot, adjust, and repair machinery at customer sites and during in‑house assembly.

• Perform diagnostic evaluations and preventative maintenance on industrial machines.

• Build and maintain strong customer relationships by identifying service needs and resolving technical issues.

• Support internal departments when not engaged in field service activities.

• Travel extensively, including local, out‑of‑state, and internationally—often with short notice.

What you Bring

• Associate degree in Electrical or Mechanical Technology required; BSEE or BSME preferred. Equivalent experience will be considered.

• Proficiency with Allen‑Bradley and/or Siemens PLC systems.

• Strong electrical, mechanical, and pneumatic troubleshooting.

• Experience with rotating and balancing equipment is a plus.

• Excellent customer service, communication, and technical problem‑solving abilities.

Education & Experience

• Associate or Bachelor’s degree in a technical discipline, or equivalent military training or industry experience.

• Previous experience as a service technician in a high‑tech manufacturing environment preferred.

• Electrician or Electrical Journeyman experience preferred.

Benefits

• 401(k) with a company match

• Health, Dental & Vision Insurance

• Health savings account (HSA – with a company contribution)

• Flexible spending account (FSA)

• Life insurance

• Paid time off

Work Location

• On the road – This role requires 75% travel.

Job Description:

The Service Foreman provides field leadership and technical oversight for HVAC and mechanical service work throughout the DC Metro region. This role is responsible for leading service technicians, coordinating daily field operations, ensuring safety and quality standards are met, and serving as the primary field resource for complex troubleshooting and system repairs.

The ideal candidate is an experienced HVAC professional with strong leadership skills, advanced technical knowledge, and a commitment to delivering high-quality service while maintaining strong customer relationships.

Essential Functions:

·       Lead and direct service technicians on daily service assignments and field activities

·       Provide advanced troubleshooting and technical support for commercial HVAC and mechanical systems

·       Coordinate manpower, scheduling priorities, and service execution with service management

·       Oversee service work to ensure quality, efficiency, and compliance with company and safety standards

·       Serve as the field escalation point for complex system issues and customer concerns

·       Perform troubleshooting, repair, and maintenance of HVAC systems including air handlers, rooftop units, chillers, boilers, pumps, and controls

·       Read and interpret blueprints, wiring diagrams, specifications, and technical documentation

·       Ensure accurate completion of service documentation, labor tracking, and material usage

·       Communicate effectively with customers, building engineers, and internal teams

·       Mentor and support technicians to promote skill development and safe work practices

·       Maintain required tools, equipment, and company vehicle

·       Participate in on-call rotation as required

Qualifications and Education:

·       Active HVAC Journeyman or Master License in Maryland (MD), Washington DC, or Virginia (VA) — required

·       Minimum 7+ years of commercial HVAC/service experience preferred

·       Previous leadership or foreman experience strongly preferred

·       Advanced knowledge of commercial HVAC systems and controls

·       Strong troubleshooting and problem-solving skills

·       Ability to lead crews and manage multiple priorities in a fast-paced environment

·       Strong communication and customer service skills

What We Offer:

·       Holaday-Parks, Inc., offers an excellent salary and benefits package—paying 100% of medical/vision/dental, and prescription premiums for employees.

Pay Range:

·       $59-$67 per hour (DOE)

Benefits:

We offer an excellent salary and benefits package—paying 100% of medical/vision/dental and prescription premiums for employee. Holaday-Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities.

If interested in applying, please submit your cover letter and resume to  

HVAC Maintenance Sales Executive

Commercial & Industrial Facilities

Location: King and Pierce Counties

Company: Holmberg Mechanical

Reports To: Service Director / Sales Manager

Position Overview

We are seeking a Commercial HVAC Maintenance Sales Executive to grow our preventive maintenance agreement (PMA) portfolio within targeted vertical markets. This is an activity-driven, field-based sales role focused on prospecting, relationship development, system surveys, and consultative solution selling—not order taking.

This role is best suited for a self-directed professional who understands that consistent activity drives predictable results and who is comfortable with disciplined prospecting and cold outreach.

Core Responsibilities

• Prospecting & Pipeline Development (Non-Negotiable)
• The successful candidate will consistently execute the following weekly prospecting absolutes:
• Develop and maintain a call list of at least 100 suspects within a defined vertical market
• Appropriate titles may include:
• Facility Manager
• Director of Facilities
• General Manager
• Owner
• Operations Manager
• Executive Director
• President
• Chief Operating Officer
• Conduct outbound cold calls and outreach to targeted suspects
• Set a minimum of:
• 6 first appointments per week
• Average 2 of those appointments qualified to move forward to the next sales stage (system survey)
• Sales Process Execution
• Follow a structured, repeatable sales process:
• Targeting & Prospecting
• First Appointment (Discovery)
• System Survey / Site Walk
• Solution Development
• Proposal Presentation
• Close & Handoff to Operations
• Conduct on-site mechanical system surveys
• Identify client objectives related to:
• Reliability
• Risk reduction
• Budget predictability
• Asset life extension
• Comfort and compliance
• Develop and present preventive maintenance solutions aligned with client goals
• Account Development
• Build long-term relationships with facility stakeholders
• Maintain accurate CRM records including:
• Call activity
• Appointments set
• Survey status
• Proposal stage
• Transition sold agreements smoothly to operations and service teams
• Identify upsell and cross-sell opportunities over time

Performance Expectations

• This role is measured on activity, conversion, and results, including:
• Consistent execution of weekly prospecting standards
• First appointment volume and quality
• Survey conversion rate
• Maintenance agreement revenue growth
• CRM accuracy and pipeline health

Ideal Candidate Profile

• 5+ years of B2B sales experience (HVAC, mechanical, facilities, or technical services preferred)
• Comfortable with cold calling and outbound prospecting
• Organized, disciplined, and process-driven
• Able to communicate confidently with technical and non-technical stakeholders
• Experience selling recurring services or long-term agreements is a strong plus
• Self-motivated with a strong work ethic and accountability mindset

What We Offer

• Competitive base salary plus sales incentives
• Clear expectations and a defined sales process
• Strong operational support from service, engineering, and management
• Long-term growth opportunity in a stable, essential industry
• Vehicle / allowance, phone, laptop, and CRM tools

Who Should Not Apply

This role is not a fit for candidates who:

• Rely primarily on inbound leads
• Are uncomfortable with structured prospecting activity
• Prefer transactional or short-cycle sales only
• Require heavy supervision to stay on task

How to Apply

• Submit your resume and a brief cover letter explaining:
• Your experience with outbound prospecting
• Your approach to building a pipeline from scratch
• Why activity-based selling resonates with you

We offer a competitive base salary plus a performance-based commission structure designed to reward disciplined prospecting and profitable growth.

Our incentive program includes:

• Commission on new maintenance agreements
• Commission on profitable project sales
• Renewal incentives on retained accounts
• Annual performance bonus opportunities
• Unlimited earning potential for high performers

*Top performers in this role can earn $140,000–$190,000+ annually.

*Base pay is $60,000 to $70,000.

Our unique compensation package will be discussed during an in-person interview with viable candidates.

This position is designed for a self-motivated sales professional who thrives in an activity-driven environment and understands that consistent prospecting drives predictable income.

For more information about us, please visit Mechanical is an Equal Opportunity Employer, offering qualified applicants consideration for employment without regard to race, color, religion, sex, physical or mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.