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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Associate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based at the Tampa, FL. (Crosstown) Campus. Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Life Regulatory team employees respond to specific regulatory/business needs as directed by policies and procedures.
• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Life Regulatory team employees ask specific questions, often scripted, as needed to complete regulatory requirements and document relevant information.
• Assesses member financial situation and goals. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
• Develops and communicates appropriate life insurance strategies based on individual member needs. Provides basic protection advice and strategies. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
• Motivates member to take action on recommendation(s) and resolves objections using basic sales techniques and developing persuasion skills. Implements recommendation(s).
• Monitors legislative initiatives that may impact economy, society, and personal financial situation.
• Educates membership on implications of economic, industry trends, and tax law changes, as well as USAA's products and services.
• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

Work Hours:

• Monday – Friday / 7:30am – 8:00pm (Central)
• An 8 hour shift will fall within these hours
• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED
• Required maintenance of Life/Health license and/or acquisition within 90 days
• Required annual completion of AHIP and Broker/Carrier appointments when applicable.
• Up to 1 year of financial industry and/or life sales experience
• Experience delivering frequent written and oral communication
• Experience acquiring and applying new concepts and information
• Experience processing and analyzing information
• Experience fulfilling requests and meeting deadlines
• Experience resolving conflict and negotiating
• Experience multi-tasking in an operating systems environment
• Experience participating in a team environment
• Successful completion of a job-related assessment may be required

What sets you apart:

• Active Group 1 Life and Health license
• 1+ yrs experience working in Sales with life insurance or financial services products
• 1+ yrs experience working in a call center environment
• CLU - Chartered Life Underwriter or comparable designation
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $45,470 - $76,730.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Made4net is a global leader in supply chain execution software, empowering organizations to operate smarter, faster, and with greater agility. Our cutting-edge technology drives real-time visibility, operational efficiency, and scalable growth for companies around the world. With a strong commitment to innovation and customer success, Made4net supports a wide range of industries and business sizes, helping clients elevate performance and stay ahead in an increasingly dynamic marketplace.

Corporate Headquarters is located in Teaneck, New Jersey. The building offers a range of high-quality amenities, including a spa and gym with discounted rates for tenants, an onsite Starbucks, a deli, a full-service restaurant, and covered secure parking with direct access to the building.

We operate on a hybrid work model that includes three days onsite and two days working from home. New employees should expect to spend additional time in the office during their training period before transitioning to the standard hybrid schedule.

Some travel to client sites may be required, particularly during client training sessions or go live activities, though it is not frequent. Our work supports supply chain execution, which is a time sensitive and mission critical environment.

Purpose of the Job

The Project Manager supports the successful delivery of customer implementation projects from initial planning through go-live. In this role, you will coordinate project activities, maintain timelines, monitor budgets, and ensure all quality standards are consistently met. Working closely with the Senior Project Manager and the Director of Project Delivery, you will manage key deliverables, facilitate communication across internal teams and customer stakeholders, and proactively identify and resolve risks or issues.

Description of responsibilities:

In this role, you will be actively involved in all stages of the project lifecycle, including implementation, configuration, testing, training, and go-live support. The position requires a strong level of direct interaction with clients and close collaboration with the implementation team, ensuring a smooth and successful delivery experience.

• Monitor and manage project schedules, milestones, and financial reporting to ensure alignment with overall project goals, timelines, and budget constraints.
• Review and validate system requirements developed by project team members to confirm accuracy, completeness, and alignment with customer needs.
• Partner with the System Architect and key stakeholders during the system specification phase on larger projects, ensuring technical feasibility and clarity of requirements.
• Drive the functional specification phase by facilitating client meetings, documenting requirements, and ensuring alignment among all parties.
• Support the creation of functional specifications by collaborating with project team members to confirm that documentation accurately reflects project needs and solution design.
• Track and monitor project progress during implementation, proactively addressing risks, issues, or scope of changes as they arise.
• Coordinate closely with the Director of Project Delivery regarding task assignment, resource planning, and financial reporting, ensuring continuity and effective project oversight.
• Support project governance through regular communication, structured reporting, and timely escalation when needed.
• Foster strong working relationships with clients, team members, and internal stakeholders to ensure transparency and alignment throughout the project lifecycle.

Core Competencies:

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understand of the unique needs of different audiences

Customer Focus - Building strong customer relationships and delivering customer-centric solutions

Business Insight - Applying knowledge of business goals and the marketplace to advance the organization's goals

Required Qualifications:

• Bachelor’s degree or equivalent experience, with 2-4 years of relevant experience in a customer-facing role, ideally within software, SaaS, or enterprise systems related to supply chain.
• Demonstrated experience in project management, including project planning, prioritizing tasks, and reporting on project status.
• Strong foundational technical skills with an understanding of software systems, integrations, and development processes.
• Familiarity with Software Development and Agile Methodologies is beneficial.
• Experience with Microsoft tools such as Windows, IIS, and SQL Server is a plus.
• Strong written and verbal communication skills with the ability to effectively interact with clients and cross-functional teams.
• Ability to work collaboratively in a team environment, demonstrating responsiveness, adaptability, and a proactive approach to problem solving.
• Strong analytical and problem-solving skills with a focus on developing clear, task-oriented solutions.

Preferred Qualifications:

• Familiar with Agile methodologies
• Prior experience in warehousing, transportation, logistics and or similar applications experience
• Experience with leading WMS solutions (e.g., Manhattan, Blue Yonder, SAP EWM, Koerber, or similar).

Benefits:

• Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being
• Generous paid time off policy
• Company-matched 401(k) retirement plan to help you secure your future
• Tuition reimbursement program to support your continued education and career advancement
• Employee assistance program providing confidential counseling and support services for personal challenges
• Discretionary employee bonus program
• Employee Discounts and perks through our PEO

Pay range: From $90,000.00, per year salary

This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role.

Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Title: Workforce Development Programs Manager

Department: Programs

Reports To: Programs Director

FLSA Status: Exempt

Salary Range: $80,000-$87,000

Our Culture:  

HACIA’s culture is rooted in our mission & guided by our values charter, which serves as a shared commitment to embodying the principles that define who we are & how we lead, serve & work together. These five values guide our decision, partnership, & action we take: 

1. Community: We build together.

2. Excellence: We set the standard.

3. Integrity: We do the right thing.

4. Stewardship: We care for what has been entrusted to us.

5. Advocacy: We raise our voices for equity & opportunity.

At HACIA, we pledge to live these values daily, hold ourselves & one another accountable as we continuously reflect & evolve to ensure these values remain alive in our culture.

Position Summary

Under the leadership of the Senior Director of Innovation and Impact and Programs Director, the Workforce Programs Manager oversees HACIA’s workforce training programs, including supportive services and job placement. This role manages grant funded initiatives, ensures program compliance and data tracking, and collaborates with partners to help participants successfully transition into construction careers.

Essential Duties & Responsibilities

Program Management & Delivery 

• Provide day-to-day coordination & oversight of workforce development programs, ensuring alignment with program goals, grant requirements, & HACIA policies & compliance standards.
• Assist in the development, implementation, & evaluation of workforce development programs serving underserved populations, including training in trades, clean energy, green construction, professional services, & other construction-related fields.
• Develop & maintain the annual training program calendar, including timelines for marketing, recruitment, enrollment, program delivery, completion, & participant transition.
• Ensure high-quality programming by monitoring participant engagement & satisfaction, as well as the performance of workforce staff, instructors, & training partners.
• Implement & manage program improvements, interventions, & operational adjustments to ensure program goals & outcomes are achieved while keeping leadership informed.

Grant Management, Compliance, & Budget Oversight 

• Coordinate closely with the Grants Manager to support budget spend-down, data tracking, & operating plans for grant-funded programs.
• Manage program budgets & reporting data to ensure accuracy, accountability, & compliance with grant & organizational requirements.
• Prioritize data integrity by establishing & maintaining effective tracking systems & documentation processes for workforce & transition outcomes.
• Support the development of grant proposals & contribute programmatic insights to funding opportunities.

Program Strategy & Evaluation

• Collaborate with Programs Department leadership to develop annual program budgets & strategic priorities.
• Design & implement evaluation methods to assess program outcomes, strengths, & opportunities for improvement, including pre- & post-assessments.
• Maintain awareness of construction industry workforce trends & identify opportunities for new program development or expansion.
• Serve as a strategic partner & thought leader to the Senior Director of Innovation & Impact on workforce trends, program innovation, & relationship development. 

Partnerships, Outreach, & Stakeholder Engagement

• Develop & maintain relationships with key industry stakeholders, including employers, unions, training providers, & community partners.
• Collaborate with the Marketing team to create outreach & marketing strategies that expand program pipelines & strengthen stakeholder engagement.
• Integrate workforce programs with HACIA membership initiatives, policies, & operations to maximize the organization’s industry & business network.

Participant Success & Workforce Transition

• Identify & coordinate wraparound & supportive services that help participants overcome barriers to program completion & employment.
• Oversee participant transition goals & support the workforce team in developing & implementing job placement & career transition strategies.

Team Leadership & Organizational Collaboration

• Train, mentor, & support workforce program staff on program coordination, compliance requirements, & service delivery.
• Support the hiring & onboarding of new staff, while fostering professional development & effective delegation within the team.
• Collaborate closely with programs, membership, & senior leadership teams to advance organizational priorities & program success.

Additional Requirements

Must possess a valid driver’s license & maintain a personal vehicle with required insurance coverage.

Competencies:

To perform the job successfully, an individual should demonstrate the following:

• Project Management: Communicates changes & progress. Completes projects on time & budget. Coordinates projects & develops project plans. Manages project team activities.
• Communications - Exhibits good listening, comprehension, & empathy. Expresses ideas & thoughts in written form. Expresses ideas & thoughts verbally. Keeps others adequately informed. Selects & uses appropriate communication methods. Keeps leadership informed as needed.
• Achievement Focus- Demonstrates persistence & overcomes obstacles. Measures self against standard of excellence. Recognizes & acts on opportunities. Sets & achieves challenging goals. Takes calculated risks to accomplish goals.
• Job Knowledge- Exhibits ability to learn & apply new skills. Keeps abreast of current developments. Requires minimal supervision. Uses resources effectively. Is able to delegate work to others.
• Strategic Thinking- Adapts strategy to changing conditions. Analyzes market & competition. Develops strategies to achieve organizational goals. Identifies external threats & opportunities.
• Problem Solving – Develops alternative solutions. Gathers & analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
• Teamwork: Balances team & individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity & openness to others’ views. Gives & welcomes feedback. Puts success of team above own interests.

Qualifications:

• Education/Experience: Bachelor's degree from four-year college or university; & more than 4 years related experience in direct management of multiple workforce training programs. 6+ years of experience in direct management of multiple-grant funded workforce development programming will be prioritized.
• Management Ability: 3+ years of experience in managing more than one person; skilled at developing a team & guiding a team to achieve excellence. Strong ability to delegate tasks, lead by example, & adept at capturing & understanding directives with the ability to lead the team to follow.
• Language & Writing Ability: Excellent writing skills. Read & interpret documents such as grant proposals, policies, & procedure manuals. Write routine reports & correspondence. Speak effectively before groups of customers or employees with the ability to tailor messages to different audiences.
• Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Solve & analyze problems involving several concrete variables in standardized situations.
• Computer Skills: Proficient in MS Office.

Work Environment:

Primarily an office environment with occasional travel throughout Chicago & Chicagoland. Core hours are 9am–5pm with occasional evening work for member events.

Physical Demands:

• Prolonged sitting & computer use
• Ability to lift up to 15 pounds
• Frequent hand use & movement during events, including setup & networking

Benefits: HACIA offers comprehensive benefits including

• 401k with match
• Paid time off
• Medical Insurance & Flex Spending Plan
• Dental Insurance
• Vision Insurance
• Paid Parking

Disclaimer:  

The above job description is intended to describe the general nature of the position & should not be construed as an all-inclusive list of duties, skills, & standards required for the position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed or as assigned by their supervisor.

Equal Employment Opportunity: 

HACIA is an Equal Opportunity Employer. HACIA hires individuals on the basis of their qualifications & ability to complete the essential requirements & responsibilities of the job to be filled. It is HACIA’s policy to grant equal employment opportunities to qualified persons without regard to race, color, national origin, sex, sexual orientation, gender identity/gender expression, religion, pregnancy, parental status, marital status, age, veterans' or military status, regardless of how discharged, source of income, credit history, arrest records, or physical or mental handicap or disability, genetic information, or other classification protected by applicable federal, state or local laws. HACIA will provide equal opportunities in all aspects of the employment relationship, including without limitation, recruiting, hiring, compensation, promotion, working conditions, benefits & all other privileges, terms, & conditions of employment. All employment decisions are made based on availability, qualifications, ability, merit and/or other legitimate factors consistent with principles of equal employment.

Cover letter & responses to the pre-screening questions below are required. Please include in 1 file when submitting or send to

• Why HACIA?
• What interested you in this specific role?
• What do you know about HACIA’s existing workforce development programs?
• Why do you think you’re a good fit for this role?
• Tell us about a workforce development or training program you’ve led in the past.
• What were the challenges & what made it successful?
• What are you looking for in your next role & how does this position align with long term goals?

American Equipment Holdings, is one of the leading overhead crane solutions providers and rigging products manufacturers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy – take care of our customers and take care of our people. We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.

Position Summary:

American Equipment Holdings is a leading provider of industrial equipment and services, specializing in overhead cranes and rigging products. We are currently seeking a highly motivated and driven individual to join our team as an Outside Sales Rep – RSS (Rigging & Service Solutions) in Salt Lake City.

In this role, one of the primary responsibilities is to promote the sale of Slings and other Lifting and Rigging Products as well as Services, Repairs and Inspections of Overhead Crane systems.

Responsibilities:

• Develop and maintain relationships with current and potential clients in the assigned territory.
• Promote and sell slings and other lifting and rigging products, services, repairs, and inspections of overhead cranes to new and existing clients.
• Identify and prospect potential clients through various channels, including cold calling, networking events, and industry conferences.
• Follow up on qualified leads and contacts
• Prepare and present sales proposals, quotes, and contracts
• Conduct product demonstrations and presentations to clients and prospective
• Collaborate with the sales team to develop sales strategies, set targets, and achieve revenue goals
• Collaborate with internal teams, such as customer service and operations to make sure the customer’s needs are met
• Stay up-to-date with industry trends, competitors, and market conditions to identify new business opportunities
• Organize, manage, and drive sales to support sustained growth in assigned territory
• Provide exceptional customer service and ensure customer satisfaction throughout the sales process
• Collaborate with the service team to coordinate service and repair activities for customer orders
• Update and maintain CRM system covering the customers in the territory
• Develop pipeline of opportunities to meet or exceed budget

Required Skills/Abilities

• Proven track record of success in outside sales, preferably in the industrial equipment, construction, or related industry. Experience in Rigging/Lifting products industry or overhead crane industry is a plus.
• Excellent communication and interpersonal skills to build and maintain customer relationships.
• Excellent time management and prioritization skills.
• Self-motivated and goal-oriented with a strong drive to achieve targets and exceed expectations.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Comfortable with frequent travel to meet with customers in an assigned territory, largely spent driving behind the wheel of a car.
• Proficient in sales tools to track leads, sales activities, and customer information.
• Valid driver's license
• Bachelor’s degree in business administration, Sales, Marketing or related field preferred.
• Proficiency in Microsoft Office and CRM Software.

If you are a results-driven individual with a passion for sales and a strong understanding of overhead cranes and rigging, we would love to hear from you. Join American Equipment Holdings and be part of a dynamic team that is dedicated to providing top-notch industrial equipment and services to our valued customers.

Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Travel by car to meet with customers in construction and industrial/warehouse settings
• Must be able to lift up to 25 pounds at times.

Position Type and Expected Hours of Work

This is a full-time position, office and travel role; typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m. The role may include traveling to potential customers and vendors.

What we offer:

Base Salary + commission for this role

• Company car or car allowance provided.
• We offer competitive compensation and benefits package, including health insurance, retirement plans, and paid time off.
• Cigna Health Insurance (Kaiser in CA)
• FSA & HSA healthcare employer contribution
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental and Vision Plans
• Company paid STD & LTD Disability Insurance
• Educational and Tuition Reimbursement
• Maternity (12-wks) and Paternity leave
• Employee Assistance Program
• Basic & Voluntary Life AD&D
• 4% 401K Employer Match, with 6% of your Contribution
• Company Paid Time Off (PTO)
• Company provided PPE
• Discounts on products and services
• Opportunities to network and connect

American Equipment Holdings is an organization of leading overhead crane and hoist and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist and rigging, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.

Proof of right to lawfully work in the United States required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

PI75bd771f47b8-37344-39625213

Company Description

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

Our Sales and Marketing teams play a critical role in expanding TouchCare’s impact and that’s where you come in.

The Role

We’re looking for a motivated, strategic, and people-oriented Broker Development Representative (SDR/BDR) to join our growing team. In this role, you’ll be at the forefront of TouchCare’s growth — driving top-of-funnel activity, building meaningful broker relationships, and converting leads into high-value opportunities for our sales organization.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys consultative conversations, and wants to make a measurable impact on company growth.

What You’ll Do

Prospecting & Lead Generation

• Identify and engage net-new brokers through cold calling, email, social media, and industry events
• Qualify marketing-qualified leads (MQLs) and convert them into sales-qualified leads (SQLs)

Qualification & Discovery

• Conduct initial outreach to assess interest, fit, and opportunity potential
• Uncover broker pain points and determine alignment with TouchCare’s solutions

Demo Scheduling & Handoffs

• Schedule discovery meetings (“demos”) between qualified brokers and Sales Success Consultants (SSCs)
• Collaborate on messaging and meeting preparation to ensure seamless handoffs

Lead Nurturing & Relationship Management

• Maintain ongoing engagement with SQLs who are not yet ready to meet
• Re-engage dormant broker relationships and keep TouchCare top of mind

Business Intelligence & Insights

• Capture and share broker feedback and market insights with Sales and Marketing
• Track all outreach, engagement, and activity in the CRM for visibility and alignment

Cross-Functional Collaboration

• Partner closely with Sales and Marketing to align outreach strategies and optimize broker engagement
• Share feedback and collaborate on campaigns, events, and outreach initiatives

Revenue Contribution

• Drive qualified pipeline and support company growth by fueling sales with high-quality leads
• Contribute directly to TouchCare’s revenue by generating SQLs that result in $200K+ in new annual revenue
• Track performance against KPIs and continuously identify opportunities to improve conversion rates

Who You Are

• A confident, consultative communicator who can clearly articulate value, overcome objections, and build trust
• A self-starter with 2–5 years of sales or business development experience (B2B preferred)
• Experienced across the full sales funnel — from prospecting and qualification to booking meetings
• Comfortable using CRM systems (Salesforce preferred) and tracking performance metrics
• Skilled at researching accounts, identifying decision-makers, and crafting personalized outreach
• Highly organized with the ability to manage multiple priorities and calendars
• Passionate about helping people, building relationships, and making a real impact
• Motivated by goals and performance metrics, with a track record of meeting or exceeding targets
• Experience in the benefits, HR, or employee healthcare space is a strong plus

Why Join Us?

• Professional Growth: Gain exposure to diverse accounting functions and portfolio company
• management.
• Collaborative Environment: Work closely with a supportive team that values your contribution.
• Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.

Location: Stamford, CT Work Style: In-Office

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Directs and coordinates activities of team members engaged in collecting charged off customer accounts. Drives productivity and generates revenue through continuous coaching and development of team members. Responsible for regulatory compliance and company policy enforcement.

This position operates on a rotating schedule designed to support business coverage needs. The schedule follows a six-week rotation that includes a mix of early, mid, and late shifts. Candidates must have availability Monday through Friday until 10:00PM and availability on Saturdays from 7:00AM to 5:00PM.

During any given rotation period, candidates should expect:

• Up to two weekday evening shifts ending at 10:00PM
• Up to two weekday shifts ending at 6:00PM
• Day shifts from 8:00AM to 5:00PM on weekdays and rotational Saturdays

Productivity and Staffing Management

• Maintains productivity standards by examining daily workload volumes, prioritizing work efforts, and developing timely and accurate forecasts
• Identifies causes of performance deficiencies within team and executes improvement plans
• Analyzes team data to identify training needs, potential revenue loss and other areas of improvement including screen enhancements and new tools to help representatives be more productive
• Responsible for maximizing staffing levels that are consistent with company policies related to flexible scheduling, paid time off requests and make up time
• Maintains performance records/reports for team and individual performance and holds team members accountable for individual performance and improvement

Coaching and People Management

• Maximizes the performance of Collectors through actively identifying development needs and deploying the appropriate coaching technique
• Drives effective, compliant collection activities through monitoring, and developing team members
• Maintains desired employee retention levels through employee development and engagement
• Responsible for assisting with the execution of contests and incentives
• Directs, guides and influences staff through effective communication, email messages, team meetings and classroom training
• Conducts formal and informal training, initiates recommendation regarding promotions and salary changes, monitors leave and worked hours for non-exempt employees and facilitates employee discharge meetings with Human Resources; may be asked to interview potential candidates and make recommendations for hire.
• Prepares, documents, and delivers performance reviews for assigned team members; completes and administers disciplinary actions to team members as needed
• Responsible for guiding team members with customer complaints/problems that arise; addresses escalated complaints that team members are unable to resolve
• Reviews requests from team members to settle accounts; refer settlements outside of given authority to next supervisory level if appropriate or reject the settlement proposal
• Establishes and maintains an environment that encourages teamwork and individual efforts
• Promotes site-wide team collaboration and models exemplary internal and external customer service
• Champions and actively participates in company initiatives and processes; change events, volunteer events, diversity equity and inclusion initiatives, engagement activities

Compliance Management

• Monitors team member call performance against standards; receives input from Quality Control, Training Department and Site Leadership
• Responsible for completing required call evaluations within required timeframes; ensures team members acknowledge call compliance and performance evaluations within a timely manner
• Identifies violations of regulatory or other company policies; conducts retraining or disciplinary requirements as consistent with company policy; notifies leadership of acts that may result in litigation and works directly with the compliance department as needed
• Engages in regular calibration with site management to ensure consistent application of compliant practices within organizational responsibility
• Promotes customer service, ethical standards, and exceptional business practices
• Ensures company policies and procedures are enforced accurately, timely and consistently
• Responds to and remediates for any audit findings

Responsible for the overall direction, coordination, and evaluation of full-time equivalent, nonexempt employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. May participate in interview processes; training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• High School Diploma or equivalent
• 3+ years of experience in the debt collection or similar industry and/or 3+ years supervisory experience preferred
• May be requested to obtain and maintain state required licensing
• Proficient understanding and application of elements of Fair Debt Collection Practices (FDCPA) and Fair Credit Reporting Act (FCRA)
• Excellent written and verbal communication skills, as well as interpersonal and customer service skills
• Ability to identify problems, organize, collect, and analyze data and make recommendations for improvement

The noise level in the work environment is usually moderate as the employee works in a call center, in an individual workstation, using telephone, headset and computer. Employee may be required to work evenings and weekends. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Job description

For our MIR and AMMEGA Customer Service team, we are currently looking for a

CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:

• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
• Processing customer orders accurately and timely.
• Researching customer order history and reviewing inventory for availability.
• Maintaining and updating customer files.
• Following up on orders in progress and communicating order statuses with outside sales staff.
• Interacting extensively with vendors and customers.
• Performing product research through contact with our vendors.
• Obtaining pricing on purchases, generating and following up on quotes.
• Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
• Verifying accuracy of order when receiving vendor products.
• Allocating cost of inventory to orders.
• Transferring stock to other branches upon request.
• Contacting customers to collect invoices that are past due.

We are looking for you to have:

• Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Leadership acumen.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

What we offer you:

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

Other benefits include:

• Paid training.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer-paid Short- and Long-Term Disability insurance.
• 401k with company match.
• Tuition reimbursement.
• Paid time off.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.

Company Overview

Goal Cleaning LLC is a fast-growing commercial cleaning company transforming the way businesses experience cleanliness and professionalism. We work with some of the most respected organizations in the Greater Philadelphia area, delivering high-quality services with consistency, integrity, and care.

Who We’re Looking For

We want more than just a salesperson. We’re looking for someone ambitious, hungry, and ready to hustle—someone who sees opportunity everywhere and doesn’t wait to be told what to do. If you're a self-starter with a go-getter attitude who thrives in a high-performance environment, we want to tal

Job Summary

As an Executive Sales Representative, you'll be responsible for driving revenue growth through outbound prospecting, building strong client relationships, and closing deals in the commercial cleaning space. This role is ideal for someone who takes ownership, chases goals with urgency, and doesn’t back down from a challenge. Based in King of Prussia with the flexibility of partial remote work, you’ll have the freedom to own your territory and grow your success.

Key Responsibilities

What We’re Looking For

If you’re driven, fearless, and ready to make your mark—we want you on our team.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Life Actuary to join the Life Company’s Asset Liability Management Team.  This role coordinates, prepares, and performs actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.  Relocation assistance is not available for this position.

What you'll do:

• Performs complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.

• Reviews laws and regulations to ensure all processes are compliant; and provides recommendations for improvements and monitors industry communications regarding potential changes to existing laws and regulations.

• Runs models, generates reports, and presents recommendations and detailed analysis of all model runs to Actuarial Leadership.

• May make recommendations for model adjustments and improvements, when appropriate.

• Shares knowledge with team members and serves as a resource to team on escalated issues and navigates obstacles to deliver work product.

• Leads or participates as a key resource on moderately complex projects through concept, planning, execution, and implementation phases with minimal guidance, involving cross functional actuarial areas.

• Develops exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders.

• Identifies and provides recommended solutions to business problems independently, often presenting recommendation to leadership.

• Maintains proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.

• Identifies critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.

• Tests impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.

• Advises management on issues and serves as a primary resource for their individual team members on escalated issues.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.  (Total of 8 years of experience without bachelor’s degree)

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•  Do you have one of the following:

• 4 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (Bachelor’s degree + 4 years of experience + FSA)

• OR 8 years relevant actuarial experience and attainment of Associate within the Society of Actuaries. (Bachelor’s Degree + 8 years of experience + ASA)

• OR 8 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (FSA)

• OR 12 years relevant actuarial or analytical experience and attainment of Associate within the Society of Actuaries (ASA)

• Experience performing complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.

• Demonstrated experience communicating complex actuarial analysis and recommendations to technical and non-technical audiences.

What sets you apart:  

• US military experience through military service or a military spouse/domestic partner

• FSA (Fellow of the Society of Actuaries) designation

• Experience using Moody’s AXIS software

• 2 or more years of experience with asset liability management or cash flow testing

• Prior Actuarial experience with Life Insurance and Annuity Products

• Fixed Indexed Annuity (FIA) Experience

Compensation range: The salary range for this position is: $127,310 - $236,250

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.