What Is Virtual Desktop Streamer Jobs in Usa

Vice President, Digital Marketing

Location: Dallas, TX (open to relocation)

About the Role

Our client is seeking a Vice President of Digital Marketing to lead digital demand strategy across a large, multi-location portfolio. This person will drive performance across paid, organic, local, and website channels with a focus on improving ROI, increasing conversions, strengthening owned digital infrastructure, and reducing reliance on third-party lead sources.

Key Responsibilities

• Lead digital acquisition strategy across paid search, social, programmatic, local, and organic channels
• Improve CAC, CPA, conversion rates, and overall marketing efficiency
• Optimize websites, landing pages, and funnels to drive stronger performance
• Build attribution and reporting frameworks tied to business outcomes
• Partner cross-functionally to align enterprise strategy with local execution
• Support SEO, local search, content strategy, and AI-search readiness

Requirements

• 10+ years of digital marketing leadership experience
• Strong background in B2C performance marketing, demand generation, and digital analytics
• Experience managing large paid media budgets
• Proven success improving ROI, CPA, CAC, and conversion performance
• Deep knowledge of SEO, local search, attribution, and funnel optimization
• Experience in multi-location, portfolio-based, or complex enterprise environments preferred

Why This Role

• High-impact leadership role
• Opportunity to help shape digital transformation at scale
• Strong visibility and long-term growth potential

Responsibilities:

• 40% Strategy & Planning
• Looks across product teams and feature sets with a focus on alignment and dependencies
• Sets the overall product vision and strategies for the enterprise product by gaining a thorough understanding of customer and associate needs, both existing and potential, and using that knowledge to provide our cleint
• customers and associates with an unparalleled shopping experience
• Drives growth for the business by applying domain expertise to provide thought leadership and translate vision into action
• Collaborates across the enterprise to create alignment between products in order to provide a seamless user experience
• Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the enterprise roadmap, and based on prioritization allocates funding across the products
• Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings
• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
• Participates in and influences development of technology roadmaps across the enterprise
• Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
• 30% Delivery & Execution
• Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end user priorities
• Understands enterprise goals and KPIs to ensure value is delivered against them
• Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals
• Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs
• Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise
• Reviews and analyzes product metrics to inform strategic and tactical product decisions
• Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
• 30% Team and Stakeholder
• Provides leadership, mentoring and coaching to Product Managers
• Attracts, retains and develops top talent to build a world class Product Management Team
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
• Acts as a proponent of modern software development practices
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user need
• Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
• Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
• Guides more junior team members in strategy, alignment, analysis and execution tasks
• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

Basic Qualifications:

• Bachelors Degree
• Minimum 6 years of experience in digital product management

Preferred Qualifications:

• Bachelors Degree in Computer Science or Engineering
• MBA or Masters degree
• 5+ years of experience translating business strategy and analysis into consumer facing digital products
• 5+ years of experience in Retail, Delivery, and Technical Rules Engines

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.

ProSidian Seeks a Project Manager - Digital Training Facility Management (DTFM) (DTFM001) to support an engagement for a training directorate of the USG that supports training and readiness of active and reserve military and personnel through planning, facilitating, managing, recording and assessing training OBO The Training Management Directorate (TMD). This DoD/Military Sector Role is a Program Manager Labor Category Position located at or near Charlotte, NC - HQ/CONUS/OCONUS | AC/RC: All | ACOM: All.

This service supports DoD/Military Sector Clients (For Present / Future Requirements) and ProSidian Team Members work as part of a Key Personnel Cadre (Labor Category: Program Manager) to fulfill FFP - Firm Fixed Price (FFP) requirements and to shall serve as Program/Project Manager with responsibility for management, oversight, recruitment, support, operations and stakeholder engagement of CONUS/OCONUS Digital Training Facilities (DTF's). This position is responsible for providing and engaging in consistent communication to the Enterprise Management System (EMS) staff, for continuity of operations supporting all stakeholders using the Army Training Information System (ATIS) Digital Training Facilities (DTF's) and at each of the 78 CONUS/OCONUS DTF sites. A Digital Training Facility (DTF) is a computer lab located on Army installations and Reserve sites worldwide The DTFM provides management and oversight at/for the assigned DTF.

Units use DTFs to conduct training that improves individual and unit readiness. Using high-speed internet access, computer based training and Video Tele-Training (VTT) equipment, soldiers and civilians can train when it fits their professional needs and personal schedules. As a training asset, DTFs are ideal for section, squad, or platoon size elements. The Program/Project Manager shall also take the lead in managing and providing oversight of Engagement teams Members and Government Furnished Equipment (GFE) while maintaining and managing a portfolio of hands on equipment, operation, and on-site operations performed by the Digital Training Facility Managers (DTFM's).

This role serves as multipoint interface between client stakeholders, client management, and ProSidian HQ Management as a Key Personnel on The ProSidian Engagement Team. Program/Project Manager must oversee DTFMs, as they follow EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs for their respective location assigned.

As a condition of employment, the ProSidian Engagement Team Members are required to maintain Govt. | Client Data in the strictest confidence and agrees not to publish, reproduce, or otherwise divulge Govt. | Client Data in whole or in part, in any manner or form, nor to authorize or permit others to do so, taking such reasonable measures as are necessary to limit access to Govt. | Client Data to those contractor employees needing such information to perform the work required under this contract.

Professional Attire is a Mandate as the client receives many visitors who conduct business with the Corporation. Consequently, the professional appearance of those who work in client facilities is essential to maintaining confidence in the client and the pension insurance system. The ProSidian Engagement Team shall ensure that its personnel who work in client facilities present a neat, professional appearance appropriate to an office working environment and exercise sound judgment in their choice of Attire.

Shall serve as Key Personnel in the management of Digital Training Facilities (DTF's), as well as engaging in consistent communication to the Enterprise Management System (EMS) staff, for the purpose of using the Army Training Information System (ATIS) at each of the 78 DTF sites, required for this role.

Shall also take a leading role in managing the process of hands on equipment, operation, and on-site operations are performed by the Digital Training Facility Managers (DTFM's). Must oversee DTFMs, as they follow EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs for their respective location assigned.

We aspire to build and enhance an exceptional and diverse team of high-achievers who always put mission and the spirit of service first. This position aligns with functional/technical service requirements and client engagements in the DoD/Military Client Industry Sector - Defense and Military: Services And Solutions That Enable Defense And Military Agencies To Enhance Capabilities, Drive Transformation, Operate Sustainably, And Maintain Mission-Readiness. Project Manager - Digital Training Facility Management (DTFM) (DTFM001) Candidates shall work to support requirements for Digital Training Facility Management (DTFM) Functional Area Services and shall

As a Project Manager within our Engagement Team, you are responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. Project Managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. Other duties and responsibilities consist of the following:

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Prepare budget based on scope of work and resource requirements
• Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement

The Project Manager must have relevant experience at a comparable level of responsibility in projects of similar size, scope, and complexity, under the standard of Certified Project Managers. The following are required skills for this position:

• Proficiency in MS Word, Excel, Outlook, Power Point
• The ability to manage multiple geographic locations (both CONUS and OCONUS)
• Experience with the U.S. military is desired

The Project Manager must have the following for qualification:

• Project Management Professional (PMP) certification
• Possession of a MA/MS (preferrably computer science, information systems, information technology, computer engineering or related)
• 10+ years PM experience
• Demonstration/Work Samples showing their ability to write clearly, succinctly, and in a manner that appeals to a wide audience

Further competencies required:

• U.S. Citizenship Required - You must be a United States Citizen with a valid US Passport for likely travel
• Excellent oral and written communication skills
• Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
• All ProSidian staff must be determined eligible for a \"Facility Access Authorization\" (also referred to as an \"Employment Authorization\") by the USG's designated Security Office.

*May be required to complete a Financial Disclosure Statement

Given the nature of this requirement, all personnel is expected to hold a Secret Security Clearance National Agency Check with Inquires (NACI). ProSidian Consulting shall establish processes to implement the ATIS-PdM-0000596, PdM ATIS Personnel Security, and other Standard Operating Procedures. Partial FTE shall be hired full-time to maintain active on-demand support to provide full-time readily available support for the DTMS facility. Alcon shall maintain operational readiness and support provided for direct client requirements combined with backfill/cross-train capabilities and tasks for headquarters support when not serving direct client requirements.

• Additional knowledge, Skills, and Abilities (KSA's)
• Knowledge: Advanced reading and writing ability

Skills:

• Familiarity with emerging technologies
• Strong computer hardware

Essential Functions:

• Knows, understands, incorporates and demonstrates the Trinity Mission, Vision and Values in behaviors, practices, standards policies procedures and decisions.
• Demonstrates understanding of appropriate clinical documentation to ensure the severity of illness, risk of mortality, quality indicators and level of services provided are accurately reflected in the health record.
• Communicates with and educates physicians and all other member of the healthcare team in clinical documentation and monitors provider engagement.
• Conducts concurrent reviews of selected patient health records to address legibility, clarity, completeness, consistency and precision of clinical documentation.
• Formulates compliant clarifications/queries following Trinity Health's documentation integrity procedures.

Minimum Qualifications:

• Must possess an Associate/Diploma Degree in Health Information Technology (HIT) or Advanced degree in nursing (NP, APN) or Physician Assistant. In absence of college degree, must have three (3) years' experience as an inpatient code or documentation specialist.
• Preferred Certifications: RN, RHIA, RHIT, CCS, CCDS or CDIP
• Experienced in critical care, medical or surgical inpatient care nursing as an RN, PA, NP, APN or inpatient coder preferred
• Excellent communication, interpersonal, collaboration and relationship building skills. Strong critical thinking skills, and ability integrate knowledge. Prioritization and organizations skills required.
• Demonstrated ability to use standardized desktop and Windows based computer system. Data entry and typing skills at minimum 30 wph.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

About the Company

At SFI Health, we believe we have the responsibility to bring proven natural health solutions to people’s healthcare needs. We are a global natural health company committed to sourcing and producing natural medicines to the highest standards. Backed by evidence of effectiveness, quality and safety, our products are marketed around the world using our international community of leading life sciences companies and distributor networks. To find out more, please visit the Role

As the Senior Manager of Digital Marketing, you will be responsible for creating and executing B2B and DTC digital marketing strategies to meet specific revenue targets for . This role requires expertise in performance marketing (converting website visitors into customers), e-commerce marketing (SEO, SEM, PPC), and digital marketing analytics with a proven track record building and executing omnichannel digital strategy for B2B and DTC audiences in an agile, entrepreneurial environment. This position reports directly to the Head of Marketing for the Americas region of our global organization.

Within the first 6–12 months, a successful Senior Manager, Digital Marketing will have:

· Delivered measurable revenue growth through a refined marketing funnel, improved traffic quality, increased conversion rates, and double-digit growth in e-commerce revenue.

· Established clear performance metrics and reporting, including dashboards tied to revenue, conversion, ROAS, and customer acquisition efficiency.

· Optimized the digital channel mix (SEO, SEM, paid media, email, and on-site experience) to improve scalability and ROI.

· Ensured full scientific and regulatory compliance across all digital campaigns without sacrificing performance or creativity.

· Identified and implemented test-and-learn initiatives that drive continuous improvement in customer experience and revenue outcomes.

· Created a repeatable, performance-driven operating model for digital marketing that supports long-term growth and future market expansion.

· Develop and implement owned and paid digital marketing strategies to grow B2B and DTC visitors and revenue on in alignment with the annual SFI Health Americas Marketing Strategy and any specific content or product growth strategy plans.

· Manage paid media campaigns (Google Ads, Meta, LinkedIn, programmatic, retargeting) to maximize revenue growth.

· Consult on SEO/SEM content initiatives to improve organic traffic and conversion rates.

E-Commerce Optimization:

· Partner with the information technology department and web development teams to quantitatively improve user experience on .

· Track and improve Conversion Rate Optimization (CRO) through A/B testing, retargeting, and marketing automation.

Analytics & Reporting:

· Report on digital marketing KPIs monthly, report on digital ad campaign performance weekly, and provide actionable insights for improvement.

· Create and track customer journeys/funnels and provide insights on changes and how to improve funnels monthly.

· Manage digital marketing budgets and forecast ROI for any digital initiative.

Customer Relationship Management (CRM) & Marketing Automation Expertise:

· Lead all website marketing automation and segmentation strategies.

· Collaborate with content and operations teams to run effective DTC email marketing and SMS campaigns.

· Work with Head of Marketing, Customer Service, and IT to create and test the effectiveness of a B2B and DTC subscription program to increase retention and customer lifetime value (CLV).

Collaboration:

· Work cross-functionally and collaboratively with IT, web development, content development, creative, and marketing operations team members.

· Consult on content generation, type, and length by providing digital analytic insights from owned digital platforms, SEO keyword, and competitor digital analysis.

· Manage digital agency relationships and vendor partnerships where applicable.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

· BA/BS in Marketing, Business Administration, Communications, or related discipline from an accredited university required.

· Digital certification from a university or accredited digital marketing organization (American Marketing Association, Digital Marketing Institute, Google Digital Marketing & eCommerce, Semrush Academy, HubSpot Academy, etc.) preferred and highly valued.

Experience:

· Minimum of 10 years in-house (with a brand) experience in paid digital marketing and e-commerce with the ability to demonstrate revenue-generating results.

· At least 5 years of full ownership of the digital marketing and eCommerce process from setting strategy to execution and achieving KPIs.

· At least 3 years nutraceutical or supplement industry experience on a personal or professional level. A clear passion for the impact natural supplements and functional medicine have on one’s overall health.

Computer Skills:

· Must be proficient with Microsoft Office Suite applications such as Word, Excel, Outlook, and Internet Explorer. Must be familiar with database/order processing software systems.

· Magento experience preferred

· eCommerce platform experience preferred

· Intermediate to advanced level of understanding of marketing technology stacks including but not limited to

o HubSpot

o Google Analytics 4 (GA4)

o Google Tag Manager (GTM)

o Digital advertising platforms/tools: AdWords, Retargeting Ads, LinkedIn Ads, Meta Ads, and YouTube Ads

o Social media aggregators such as Sprout Social

o SEO research tools such as Ahrefs or Semrush

o Marketing analytics visualization tools such as Looker Studio, Whatagraph, DashThis, or Databox.

Role: Engagement Manager– Digital Health Experience

Location: Remote (U.S.)

Duration: 6-Month Contract

Working Time Zone: PST (Pacific Time Zone)

Position Overview

We are seeking a Engagement Manager– Digital Health Experience to lead the deployment, adoption, and engagement optimization of mobile digital health applications within the U.S. healthcare ecosystem. This role requires a hands-on professional with strong experience in launching digital health platforms, managing deployments, and driving sustained patient engagement through data-driven engagement strategies.

The ideal candidate will have experience deploying consumer-facing healthcare applications used by patients across providers and payer organizations, while leveraging engagement tools and analytics platforms to improve patient adoption, retention, and usage metrics such as DAU/MAU.

This role will work closely with product, engineering, digital marketing, and care management teams to ensure successful rollout of mobile applications and to design engagement loops that increase patient participation and long-term platform usage.

Key Responsibilities

• Lead deployment and rollout of mobile digital health applications across healthcare provider or payer environments.
• Manage end-to-end implementation and project management of digital health platforms, ensuring successful launches and smooth adoption by patient populations.
• Design and implement patient engagement strategies and engagement loops to drive consistent application usage and retention.
• Utilize engagement platforms such as , Intercom, Mixpanel, or similar tools to design communication workflows, patient messaging, and engagement campaigns.
• Monitor and optimize digital engagement metrics, including DAU, MAU, retention rates, and user engagement trends.
• Analyze user behavior data and analytics to improve patient onboarding, engagement journeys, and digital experience.
• Collaborate with product, analytics, and engineering teams to continuously enhance patient engagement features and workflows.
• Coordinate with healthcare stakeholders to ensure digital tools align with clinical workflows and patient care programs.

Required Qualifications

• Strong experience in deploying and managing digital health applications within healthcare provider or payer environments.
• Hands-on experience in project management and platform implementation for consumer-facing digital products.
• Experience driving user engagement, retention, and adoption for mobile or digital applications.
• Familiarity with engagement platforms such as , Intercom, Mixpanel, or similar customer engagement and analytics tools.
• Experience tracking and optimizing digital engagement metrics such as DAU, MAU, retention, and user lifecycle engagement.
• Strong analytical and problem-solving skills with the ability to translate data insights into engagement improvements.

Preferred Qualifications

• Experience working within digital health, healthcare technology, or healthcare consumer platforms.
• Familiarity with healthcare ecosystems including provider systems, payer platforms, and patient engagement solutions.
• Experience integrating engagement tools with mobile health applications or digital health platforms.
• Background working with health systems, health plans, digital health startups, or healthcare technology consulting firms.

Desktop Systems Specialist

We are seeking a Desktop Systems Specialist to support enterprise device provisioning, imaging, and deployment initiatives. This role plays a critical part in ensuring devices are securely configured, compliant, and ready for end users as part of large scale refresh and deployment programs.

What You’ll Do

Device Imaging and Configuration

• Perform Windows device imaging using standard provisioning tools such as Autopilot, Intune, and Entra ID
• Configure devices in alignment with enterprise security requirements, including BitLocker encryption, endpoint compliance validation, and baseline policy enforcement
• Troubleshoot imaging failures, driver issues, network related setup errors, and post image provisioning issues

Staging, Validation, and Deployment

• Stage devices for user pickup or shipment by completing quality checks, labeling, hardware inspections, and accessory preparation
• Validate device readiness by confirming compliance posture, device health, enrollment status, and authentication functionality
• Execute refresh workflows according to standardized processes and service readiness timelines

Operational Coordination and Escalation

• Partner with service desk leads, endpoint engineering, asset management, and logistics teams to resolve technical blockers
• Escalate complex provisioning issues with clear documentation, troubleshooting steps, and diagnostic details

Documentation and Compliance

• Maintain accurate provisioning records, device status updates, and compliance documentation in ServiceNow
• Ensure asset records are updated accurately, including assignment, classification, and lifecycle status
• Support audit requirements by documenting provisioning steps, exceptions, and deviations from standard process

Process Improvement and Knowledge Sharing

• Participate in process improvement efforts, root cause analysis, and post project reviews
• Provide guidance and mentorship to new technicians to promote quality, consistency, and customer service excellence

What We’re Looking For

• Experience with Windows provisioning tools such as Autopilot, Intune, and Entra ID
• Strong troubleshooting skills across hardware, imaging, and operating system deployment
• Familiarity with enterprise security and compliance controls including BitLocker and device health policies
• Experience maintaining accurate records in ServiceNow or similar ITSM/ITAM tools
• Strong communication skills with the ability to collaborate across technical and non technical teams
• Ability to lift, move, and stage hardware as part of daily provisioning activities

Nice to Have

• Prior Desktop Systems Specialist or Service Desk experience
• Experience supporting high volume refresh or deployment projects
• Knowledge of corporate hardware standards, asset management workflows, and device lifecycle management

Job Title: Techno-Functional Consultant – Digital Communication Platforms (AEM)

Location: Northville, MI (Onsite)

Duration: Long Term Contract

Role Overview

We are seeking a Techno-Functional consultant to support and enhance enterprise digital communication platforms while bridging business communication teams and IT. The role focuses on platform operations, troubleshooting, and delivery support across tools such as Adobe Experience Manager (AEM), SharePoint, Workvivo, and enterprise distribution platforms.

This position requires a hands-on techno-functional professional who can work closely with communications teams, infrastructure teams, and vendors to ensure reliable platform performance and smooth delivery of internal communication initiatives.

Key Responsibilities

• Act as the primary techno-functional contact for communication platforms including AEM, SharePoint, Workvivo, and distribution systems

• Support content publishing, platform configuration, and troubleshooting within AEM and related digital platforms

• Assist with testing and execution of communication initiatives such as town halls, internal broadcasts, and email distributions

• Work with Infrastructure and IT teams to resolve technical issues impacting communication platforms

• Monitor and support distribution list reliability and message delivery issues

• Assist with platform integrations and vendor coordination where required

• Support the technical setup and onboarding of communication tools or applications

• Help document and maintain platform usage guidelines and operational playbooks

• Identify opportunities to leverage automation or AI-enabled tools to improve communication workflows

• Collaborate with business teams to translate communication requirements into technical actions

Required Skills

• 5–8+ years of experience in digital platforms, enterprise communication systems, or web content platforms

• Hands-on experience with Adobe Experience Manager (AEM)

• Experience working with SharePoint or enterprise intranet platforms

• Familiarity with internal communication tools such as Workvivo, intranet platforms, or collaboration tools

• Experience supporting enterprise email distribution systems or internal communication platforms

• Ability to troubleshoot platform issues and coordinate with infrastructure or vendor teams

• Strong collaboration skills to work across business and technical teams

Preferred Experience

• Exposure to Adobe Experience Cloud ecosystem

• Familiarity with enterprise communication or employee engagement platforms

• Experience supporting digital communication events or internal broadcasts

• Exposure to AI tools or automation used in digital communication workflows

Ideal Candidate

A hands-on techno-functional professional who enjoys working at the intersection of business communications and enterprise technology, ensuring that communication platforms operate reliably and support business needs effectively.

Role :-Onsite Support Technician

Location :- Raymond, Ohio(Onsite)

minimum experience 15+yrs.

Job Description: -

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

• Provide customer facing end-user support that includes:
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
• Perform onsite updates, Configuration changes, or Software installations.
• Provide onsite technical assistance to End Users.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis.

Job Description

LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Job Title: Desktop Technician 2

Duration: 9+ Months

Location: Long Beach, CA

PR: $25 - $28/hr on W2

Day to Day Responsibilities

• The main function of a Desktop Technician is to be responsible for the installation, configuration, and administration of Windows and some Mac computers.

Job Responsibilities:

• Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation
• Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts
• Support employees, both local and remote, with Desktop issues, account issues, access to various internal services
• Troubleshoot software issues on employees desktops/laptops
• Some off hours support for may apply

Required Skills (top 3 non-negotiables):

1. Knowledge of Windows OS

2. Experience with desktop installations and configurations

3. Troubleshooting desktop and mobile

Preferred Skills (nice to have)

Customer Service Skills

Active Directory

Education Requirements: High School Diploma

Software Skills Required: Windows, Mac preferred, basic hardware and software troubleshooting

know more about current opportunities at LeadStack , please visit us on Should you have any questions, feel free to call me on (513) 3184502 or send an email on