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BPO Manager

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.

Job description

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated BPO Manager. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Customer Success department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.

We are looking for a manager who will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, generating positive customer experiences, and driving growth through renewals and net retention improvements. You will manage, train and develop a team who will provide exceptional customer service to our ProDirect house and field managed accounts.

About us:

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07035

Key Responsibilities:

· Build and lead a world-class team:

o Manage, recruit and develop a high performing customer focused

o team

o Drive practices to track performance of teams and individuals

· Work cross-functionally with sales, marketing, customer service and operations teams in order to solve issues related to customer satisfaction

· Serve as a trusted advisor for customers, supporting a Customer Success Team to develop strong relationships and a deep understanding of customer needs to deliver an ongoing best-in-class customer experience

· Create and implements sales strategies to help the team achieve their sales goals.

· Set targets and objectives for the team and ensure team members meet individual and group goals.

· Track and analyses sales metrics to identify trends, patterns and opportunities for improvement.

· Provides coaching and training to sales team members to improve their sales skills and performance.

· Assist recruiting and hiring sales personnel whose skills match the company's goals.

· Works with customers to build and maintain strong relationships.

· Work closely with other departments, such as marketing and customer service, to improve the overall sales process and customer experience.

· Conduct market research to identify new business opportunities and potential customers.

· Identifies and pursues potential sales leads to expand the customer base.

· Develops pricing strategies that are competitive and profitable for the company.

· Manage the sales pipeline to ensure their team follows up on leads effectively and efficiently.

· Creates sales reports that provide insight into the team's performance and progress.

· Provides support to customers who have questions or concerns.

· Evaluates the sales team's performance and provides feedback on how to improve.

· Help promote a positive team culture that encourages collaboration, growth and success.

· Advocate for strategic customer needs and feedback

· Implement and coordinate marketing programs

· Identifying opportunities for upselling and cross-selling

Qualifications:

• 5+ years of demonstrated progressive experience leading customer success managers or account management.
• Proven experience leading teams and leveraging customer success best practices
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate customer success teams.
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning.

· Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.

· Able to collaborate across the organization and with external stakeholders.

· Holds strong operational skills that will drive organizational efficiencies and customer satisfaction.

· Willing and able to address escalated client issues with speed and urgency.

· Willingness to travel as needed.

· Excellent communication skills (phone and written)

· Ability to work in a team environment

· Self-motivated and driven, with the ability to thrive in a fast-paced sales environment.

· Effectively engage with professionals at all levels.

· Strong consultative relationship-building abilities

· A genuine passion for connecting with clients and understanding their unique needs.

• Bonus Points for Dental Customer Success/Lab Experience

Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!

Job Type: Full-time

Salary:

• $75,000 + Bonus opportunity

Benefits:

• 401(k) + 3% corporate match
• Dental/Health/Vision insurance
• Vacation and Holidays
• Referral program
• Career advancement opportunities

Work Location:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07305

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service Management: 5 years (Required)
• Overseas Team: 3 years (Required)
• Training Staff: 5 years (Required)

Work Location: In person

Responsibilities:

MUST HAVE:

1. 2 - 5 years of experience with robot setup, troubleshooting, and/or programming

2. Must have experience with with Fanuc (ie. SpotTool+ & V9.40 for the R30iB Plus robot controller) **if they have certification only experience, that is fine!

3. Must be willing to work onsite in Warsaw, IN 6 days/week

Schedule:

• 6 days on, 12 hour shifts. They will work overtime (time and a half)
• 6am-6pm Shift 1
• 6pm-6am- Shift 2
• (let us know which shift they are open to)

REQ OVERVIEW:

In this role, you will be supporting integration and commissioning efforts for a high-volume automotive manufacturer in northern Indiana. This role requires strong hands-on experience with Fanuc robotics, body applications, and special means build. The successful candidate will play a critical role in programming, touch-ups, commissioning support, and quality collaboration during pre-commissioning and launch phases. You will be responsible for the following:

- Develop, modify, and optimize Fanuc robot programs for body shop applications

- Perform robot teaching, touch-ups, and recovery in active production and pre-commissioning environments

- Configure robot frames, tools, payloads, and TCPs to meet process and quality requirements

- Support rapid program adjustments during special means build

- Support robot cell star-up, offline system work, and commissioning activities

- Troubleshoot robot alarms, motion issues, and sequence ladder logic under tight timelines

- Provide on-floor support during peak programming and commissioning periods

- Collaborate closely with Quality teams to resolve process issues

- Perform touch-ups and refinements to improve weld quality, part accuracy, and repeatability

- Support containment actions and fast-turn engineering changes during builds

- Coordinate with controls teams to validate I/O, interlocks, and basic handshaking

- Follow all safety procedures during programming and floor support

- Work safely in active manufacturing and commissioning environments

About the Role

We’re seeking a detail-oriented Sales Order Processing Specialist to support smooth and accurate order-to-cash operations. This role ensures timely and precise handling of customer orders and returns (RMA), while maintaining data integrity and exceptional customer service.

Key Responsibilities

• Accurately enter and verify sales orders from various channels (email, portal, etc.).
• Review item codes, pricing, quantities, and shipping details for accuracy.
• Coordinate with production, logistics, and finance to ensure on-time fulfillment.
• Manage the RMA process, including eligibility review, return instructions, and system updates.
• Communicate proactively with customers and sales teams on order status, delays, and returns.
• Maintain accurate data in ERP and CRM systems; generate reports as needed.
• Support audits and ensure compliance with internal policies.

Qualifications

• Education: High school diploma required; Associate’s/Bachelor’s in Business, Supply Chain, or related field preferred.
• Experience: 2+ years in order processing, customer service, or related administrative role.
• Technical Skills:

- ERP proficiency (SAP, Oracle, NetSuite preferred).

- Microsoft Office Suite (Excel, Word, Outlook).

-CRM (Salesforce) and EDI familiarity a plus.

• Soft Skills:

-Exceptional attention to detail and accuracy.

-Strong communication, organization, and multitasking abilities.

-Customer-focused, proactive, and collaborative mindset.

-Bilingual: Proficiency in both English and Korean is preferred.

Why Join Us

Be part of a dynamic team that values accuracy, efficiency, and outstanding customer service.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Location: USA Homesense Store 2021 Greenville SC

This position has a starting pay range of $12.00 to $12.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

CompHealth exists to make the locums process easier.

Not only will we search for jobs that fit your interests, we'll be here to handle all the details like credentialing, housing, travel arrangements, and so much more.

So, relax and get back to helping patients, and let us do the heavy lifting.

1 week every other month starting in March CT coverage Cardiovascular surgery procedures required Hospital privileges required We negotiate better pay and deposit it weekly We arrange complimentary housing and travel and comprehensive malpractice coverage We simplify the credentialing and privileging process Access to online portal for assignment details and time entry Your specialized recruiter takes care of every detail

CompHealth exists to make the locums process easier.

Not only will we search for jobs that fit your interests, we'll be here to handle all the details like credentialing, housing, travel arrangements, and so much more.

So, relax and get back to helping patients, and let us do the heavy lifting.

Monday
- Thursday 8am
- 12pm and 1pm
- 5pm, Friday 8am
- 12pm Clinic census 20 patients per day Well baby nursery 1
- 5 average census with 8 bed unit Total hospital census 1
- 5 patients per day Outpatient pediatrics and nursery level 1 required Intubation and circumcision procedures required 30 minute call response time required Coverage spans February through August We negotiate better pay and deposit it weekly We arrange complimentary housing and travel and comprehensive malpractice coverage We simplify the credentialing and privileging process Access to online portal for assignment details and time entry Your specialized recruiter takes care of every detail