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Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months

The Head of Trade & Customs Compliance is a critical leadership role responsible for overseeing the movement of goods across international borders. You will design, implement, and lead a world-class trade compliance program that ensures our manufacturing operations remain seamless, legal, and cost-effective. As a strategic advisor to the executive team, you will navigate the complexities of global trade regulations (EAR, CTPAT, OFAC, Customs) while mitigating risks associated with our global supply chain.

Responsibilities

• Develop and execute a comprehensive global trade compliance strategy that aligns with the company's manufacturing and expansion goals.
• Ensure total compliance with international regulations, including Import/Export Administration Regulations (EAR) and local Customs laws in all operating regions.
• Oversee the accurate assignment of Harmonized Tariff Schedule (HTS) codes, Export Control Classification Numbers (ECCN), and country-of-origin determinations.
• Lead internal audits and risk assessments. Manage disclosures, protests, and government inquiries/audits from agencies like U.S. Customs and Border Protection (CBP).
• Identify and implement cost-saving opportunities through Free Trade Agreements (FTAs), Duty Drawback programs, and Foreign Trade Zones (FTZs).
• Establish and maintain Standard Operating Procedures (SOPs) for shipping, documentation, and record-keeping across all global sites.
• Partner and work cross-functionally with Supply Chain, Legal, Logistics, and Purchasing to ensure trade considerations are integrated into the product lifecycle and sourcing decisions.

Requirements

• Bachelor’s degree in International Business, Law, Supply Chain, or related field (Master’s or JD preferred).
• 15+ years in global trade compliance, specifically within the manufacturing industry.
• Proven experience managing and leading teams.
• Licensed Customs Broker (LCB) or Certified U.S. Import Compliance Officer (CUSICO).
• Proficiency with Global Trade Management (GTM) software and ERP systems (e.g., SAP, Oracle).
• Deep knowledge of sanctions screening and forced labor prevention (UFLPA).
• Knowledge of ITAR/EAR, CTPAT and global ESG/Sourcing transparency mandates.
• Ability to effectively communicate in both English and Korean.
• Ability to interpret complex legal language and apply it to operational workflows.
• Proven track record of building a culture of compliance across diverse, global teams.
• Ability to pivot quickly in response to shifting geopolitical landscapes and trade wars.

Robert Half is partnering with a leading global Am Law 100 firm on a large‐scale commercial contract overhaul initiative. We are seeking two senior-level attorneys—one with US complex commercial agreements experience and one with UK commercial contracts experience—to join the project on a full‐time contract basis. This engagement has strong potential for long‐term, ongoing work.

Both roles will support a global contract modernization effort involving the review, drafting, redlining, negotiation, and restructuring of commercial agreements across multiple jurisdictions and business lines.

Open Roles

1. Senior Attorney – US Complex Commercial Agreements

2. Senior Solicitor – UK Commercial Contracts

Contract Details

• Start: April 2026
• Schedule: Full-time, 40 hours/week
• Location: Remote + ability to go onsite in New York City for the first 3-4 weeks.
• If outside commuting distance, flight, hotel, and travel expenses will be covered.
• Duration: Multi‐month engagement with potential for long‐term extension.
• Pay: $75-$125/hour (depending on experience)

Key Responsibilities (for both roles)

• Lead drafting, redlining, and negotiation of complex commercial agreements, including vendor, supplier, SaaS, licensing, data privacy, AI, and technology contracts.
• Review and overhaul existing agreement templates for consistency, accuracy, and risk mitigation.
• Collaborate cross‐functionally with business, legal, and compliance teams across global offices.
• Contribute to the creation and refinement of a global contract playbook, outlining standard terms, fallback positions, and negotiation guidance.
• Support GDPR, data privacy, cybersecurity, and AI‐related contract considerations.
• Ensure international alignment and harmonization of templates, terms, and contract standards.
• Organize and rationalize existing contract libraries across jurisdictions.
• Provide strategic recommendations on contract structure and lifecycle improvements.
• Participate in internal meetings during EST business hours.

Required Experience & Qualifications

For the US Attorney role:

• J.D. from an accredited law school.
• Active membership in at least one US state bar; NY or ability to work as in‐house counsel preferred.
• 7+ years of experience with complex commercial agreements and technology transactions.
• Deep familiarity with SaaS, AI‐related terms, data privacy, and vendor agreements.
• Experience building or contributing to contract playbooks.

For the UK Solicitor role:

• Qualified solicitor in England & Wales.
• 7+ years drafting and negotiating UK and international commercial agreements.
• Experience with GDPR, cross‐border contracting, and technology/vendor agreements.
• Familiarity with aligning UK templates with global or US frameworks is highly valued.

Title : Packaging Engineer

Location : Clark, NJ (Hybrid Role)

Direct Client

Job Description:

JOB PURPOSE

This role will manage transversal PPD development projects including strategic catalog maintenance updates, plant transfers, and new product launches. The position is designed to provide short-term coverage for maternity leave (7 months) with potential opportunity to manage a full product launch from start to finish. The ideal candidate is a seasoned developer with strong leadership skills, strategic agility, and preferably prior client experience.

RESPONSIBILITIES

• Develop and manage project timelines, identifying key tasks and milestones to ensure on-time launches in compliance with client's Quality systems
• Present launch and transversal project reviews; escalate risks to operational and divisional leadership
• Guide Marketing in new innovation briefs to ensure design aligns with Agility, Profitability, and client For the Future (L4TF) initiatives
• Engage Operations and cross-functional stakeholders for project ownership
• Lead project review meetings and resolve roadblocks impacting progress
• Analyze launch viability in terms of cost, timeline, and sustainability
• Drive risk assessment with Operations and R&I partners; track mitigation plans and secure backup options
• Partner with Marketing, Operations, and R&I on harmonization, profitability, and sustainability initiatives
• Manage plant transfers and coordinate feasibility costs, COG analysis, and value analysis support
• Research and develop packaging components; coordinate with R&D
• Provide development support to team members, including guidance on feasibility costing and aesthetic choices
• Coordinate meetings, prepare minutes, and follow up on action items

QUALIFICATIONS

• Bachelor’s degree in Packaging Engineering, Operations, or related technical discipline required
• Minimum 7 years of experience in package/product development and project management (cosmetics, consumer goods, or related field preferred)
• Technical packaging experience a plus
• Experience developing products for global markets preferred
• Strong leadership, organizational, and communication skills
• Ability to inspire and motivate teams to move projects forward
• Collaborative, team-oriented, and able to build strong cross-functional relationships
• Proficient in Microsoft 365
• Must be onsite as this is an essential function of the position

PREFERRED EXPERIENCE

• Prior client experience strongly preferred (contractor or ex-employee, subject to HR approval)
• Experience managing product launches end-to-end
• Familiarity with systems and processes (Wildware, QCP, etc.)

Job Title: MDM Architect

Client: Fortune 500 Consumer Products Company

Duration: 6 Months (possible extension or conversion)

Location: Lakeville, MN (Onsite Tuesday–Thursday)

Employment: W2 Only (No C2C / No Sponsorship)

Reporting To: Associate Director of Data Strategy and Integration

Role Overview

The client is currently in the middle of a large M&A integration, bringing together data from 8th Avenue and existing PCB systems across multiple ERPs. The data environment is still early in maturity, and the focus is on standing up a practical MDM foundation using Stibo STEP rather than a full enterprise rollout. This role will lead the design and implementation of master data consolidation across Customer and Finished Goods domains, working closely with Data Quality, Governance, and Data Engineering teams. The position is a mix of architecture and hands-on configuration, focused on building scalable, reusable MDM processes and establishing core governance and data integrity standards.

Key Responsibilities

• Lead design and implementation of master data consolidation for 8th Ave to PCB integration
• Develop conceptual and logical data models for Customer and Item domains
• Design and implement match/merge and survivorship rules, including search-before-create logic
• Build and manage cross-reference mappings between legacy and target systems
• Define MDM architecture, including data flows, integration patterns, and system interactions
• Establish governance framework including CRUD ownership, data stewardship, and integrity controls
• Align closely with Data Quality Technical Lead on data quality rules and processes
• Assess and harmonize Customer and Product hierarchies across systems
• Integrate MDM with enterprise data catalog (metadata, lineage, business glossary)
• Identify gaps in current MDM setup and contribute to future roadmap
• Collaborate with business, ERP, and data teams to gather and refine requirements
• Support UAT, deployment, and post-production issue resolution
• Provide documentation, knowledge transfer, and mentoring to internal teams

Required Skills and Experience

• Strong experience in end-to-end MDM implementations, preferably using Stibo STEP
• Hands-on experience with data modeling, match/merge, survivorship rules, and hierarchies
• Experience working as both architect and hands-on configurator (design + build)
• Strong understanding of data integrity, cross-referencing, and multi-system data consistency
• Experience defining and implementing MDM governance (CRUD ownership, stewardship workflows)
• Ability to work in low data maturity environments and drive structure
• Experience leading cross-functional design discussions with business and ERP teams
• Strong understanding of data governance frameworks and data management practices
• Hands-on experience with JavaScript and REST APIs
• Experience working with search technologies (Elastic Search or similar)
• Strong communication and stakeholder management skills

Nice to Have

• Experience with Stibo STEP SaaS implementations in Customer or Product domains
• Experience in M&A data integration or system consolidation
• Exposure to Oracle JDE environment
• Experience with Snowflake or cloud data platforms
• Experience with Boomi MDH or other integration tools
• Familiarity with data enrichment services (Dun & Bradstreet, Loqate)
• Understanding of data cataloging concepts

Success Criteria

• Master data successfully consolidated across systems with accurate cross-references
• Match/merge and survivorship rules functioning effectively with minimal duplicates
• Post-go-live master data issues remain below 1%
• MDM governance processes established and adopted
• Integration and data flows are stable and scalable

Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With a network of more than 295 offices and over 5,500 employees across five continents, Savino Del Bene is a leading freight forwarding company and we are currently looking for an experienced Customs Entry Writer to join our growing team. We are looking for an individual with a passion for the freight forwarding industry and customs brokerage. We are looking for TWO candidates to join our high paced team to assist in the process of clearing goods through US Customs within the United States for all import shipments in a timely, seamless and economical manner.

Essential Job Functions:

• Filing of entry/entry summaries, customer contact, electronic PGA, prior notification, electronic FCC, USDA, TSCA billing, RLF filing all over the country.
• Provide HTS to clients, ISF filing, provide clients with air and ocean import freight quotes, research for new clients, make sure files are in compliance.
• Classify all goods being imported and then request or compile the necessary documentation, including cargo-control papers, customs invoices and certificates of origin.
• Arranging for the transportation and storage of goods that have cleared customs brokers only file. Communicate with the customer service team for proper documentations.
• Know the ACE/ABI system.
• Monitor all processes and ensure compliance to all Federal regulations and custom duties.
• Coordinate with various departments and maintain compliance to all import operations.
• Prepare required documents and procedures according to company standards and ensure compliance to service requirements.
• Ensure that freight paperwork are completed and approved before transportation.
• Maintain knowledge on all industry rules and regulations and perform all custom duties.
• Uphold a strong and professional relationship with transportation agencies and sales.
• Demonstrate an emphasis on customer satisfaction per company policy
• Maintain shipment files and ensure billing is completed within a timely fashion.
• Assisting as backup for alternate accounts.
• Perform other duties as assigned.
• Must be able to work on site, this is not a remote position
• Expected to maintain conformance to ISO 9001 / ISO 14001 integrated management systems.

• Must have knowledge of the U.S. Harmonized Tariff Schedule
• Must have knowledge in food and beverage commodities as well as general commodities
• Must be able to anticipate problems and be able to liaise with governmental companies to solve them
• Must be able File and follow ISF’s
• Must have knowledge of FDA, USDA, Fish & Wildlife, EPA, and other government agencies when applicable
• Follow up with Customs and OGA, to ensure customs releases.
• Perform and Audit of the file to ensure all customs formalities have being satisfied

Preferred Qualifications

• High School Diploma or GED required.
• 2-3 years Brokerage experience
• Demonstrates excellent written and verbal communication skills
• Intermediate to Advanced PC skills - MS Office
• Highly organized
• Professional and courteous demeanor
• Displays a flexible and open minded willingness to adapt to new environments and be a team player.
• Must have good ethical standards.

Offering:

• Competitive Salary
• Great medical, dental and vision plans
• 401K with Company match
• Vacation, PTO & Sick Time
• Great Company culture, fun environment

Company Overview

The Horsburgh & Scott Company is a leading manufacturer of industrial gears and custom gear drives, boasting nearly 140 years of engineering and manufacturing expertise. Our commitment to quality and innovation ensures that we deliver the highest quality gearing products and services to our customers. To learn more about our Company and capabilities, visit our website at Horsburgh & Scott | Gear Manufacturer and Gearbox Repair.

Job Summary:

As a Machine Operator for H&S, you'll be setting up and operating Boring Mills, Lathes, Hobbing, and Grinding Machines to machine industrial gearing parts to specific tolerances. The operator is responsible for operating controls, setting offsets, editing programs, some deburring, and performing self-inspection of parts in-process and upon completion for conformance to requirements. The Operator will also use large overhead cranes and other large equipment.

Primary responsibilities:

• Operate machine tools such as lathes, milling machines, and grinders to produce metal parts.
• Review electronic or written blueprints or specifications for a job.
• Calculate where to cut or bore.
• Shape steel, aluminum, titanium, plastic, silicon and other materials.
• Determine how fast or slow work piece is fed into machine.
• Determine how much material to remove.
• Select tools and materials for the job.
• Plan the sequence of cutting and finishing operations.
• Mark the work piece to show where cuts should be made.
• Position work piece on the drill press, lathe, or milling machine.
• Monitor and control feed rate and speed.
• Ensure work piece is properly lubricated and/or cooled.
• Regulate temperature of work piece.
• Detect problems by listening for specific sounds.
• Adjust cutting speed to compensate for harmonic vibrations.
• Monitor the accuracy of cuts.
• Replace dull cutting tools.
• Check accuracy of work against blueprints and specifications.
• Produce large quantities of parts.
• Determine how automated equipment will cut a part.
• Determine cutting path.
• Concert path, speed, and feed information into set of instructions for machine tool.
• Use manual and computer-controlled machinery.
• Write basic programs.
• Modify programs in response to problems.

Qualifications and Experience

• Minimum of five years' experience on CNC Horizontal Boring Mills, Lathes, and Grinders, and proficiency with large-part machining and blueprint reading; with the understanding of geometric tolerancing and dimensioning.
• CNC programming experience a plus.
• Must be able to perform own setups, measure parts that consistently result in precision quality parts.
• Large overhead crane experience and move large work pieces.
• Must be able to edit G and M-codes, trouble shoot jobs and make adjustments as required.
• Strong shop mathematics (trigonometry) aptitude and the ability to use precision measuring instruments (calipers, mics and other gauges).
• Must have the ability to use a feed and speed chart or calculator to determine appropriate feeds, speeds, and depths of cut.
• Understanding of metal properties and appropriate cutting tools.
• Positive attitude required; dependable, self-starter and the willingness to help others.
• Ability to work in a large manufacturing environment and performs well with minimal supervision.
• Must be able to perform the essential functions of the job with or without accommodation.

Director, Procurement - Indirect (Plants & Capital)

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.

We are looking for team members who bring ideas forward, champion others and work together to do better. Does that sound like you?

In your future role as a Director, Procurement - Indirect (Plants & Capital), you will

The Director, Procurement - Indirect (Plants & Capital) is a senior strategic leadership role responsible for overseeing the company’s indirect procurement activities covering 60+ global manufacturing plants, with an annual spend oversight of >$500MM. Based in Houston, the leader will oversee a global team of ~50 procurement professionals. The role is responsible to deliver enterprise-wide value creation through category strategy development, sourcing leadership, supplier relationship management, cost optimization, operational excellence, and strong cross-functional collaboration with Operations, Engineering, Finance, R&D and regional plant leadership.

A key mandate of the role is to transform the Indirect Procurement organization into a high-performing, stakeholder-facing function. This includes organizational design, capability building, implementation of global buying channels, digital enablement and significantly elevating stakeholder experience. The scope includes categories such as MRO, facilities, equipment and transport, QHSE, Lab supplies and all capital project procurement activities. The role ensures alignment to business needs, enhances operational effectiveness, manages risk and maximizes Total Cost of Ownership (TCO) value across the global network.

Main Responsibilities and Accountabilities

• Strategy & Leadership: Develop and execute global strategies for all plant indirect categories and CapEx procurement, ensuring alignment with business, operational, and financial objectives. Build a multi-quarter transformation roadmap to evolve the team into a high-performing, digitally enabled organization. Establish governance, KPIs, and performance management frameworks for global indirect procurement.
• Organizational Transformation: Lead global organization design, capability mapping, talent development, and role clarity across ~50 team members. Implement procurement process harmonization and global operating model improvements. Champion cultural and behavioral change focused on performance, accountability, and stakeholder partnership.
• Buying Channels & Digital Enablement: Design and implement global buying channels (guided buying, catalogs, P2P workflows, automation). Drive adoption of digital procurement tools and analytics platforms. Partner with IT and Global Process Owners to simplify processes, improve usability, and enable data-driven decision-making.
• Sourcing & Negotiation: Lead global sourcing events (RFIs/RFPs), supplier selection, and major contract negotiations. Drive TCO improvements and annual value delivery across indirect and CapEx spend, supported by market intelligence, benchmarking, and risk assessments.
• Supplier Management: Manage global SRM frameworks, lead executive supplier reviews, and drive strategic partnerships. Ensure supply continuity, quality, compliance, and supplier-led innovation.
• Cross-Functional Collaboration: Act as primary liaison with Operations, Engineering, Plant Leadership, Finance, Supply Chain, and Legal. Convert business needs into category strategies and sourcing plans while improving planning, budgeting, compliance, and project execution.
• Team Leadership & Development: Lead a global team across four regions, build talent pipelines, mentor high-potential staff, and enhance category capabilities. Promote a culture of collaboration, transparency, diversity, and continuous improvement.

We believe you bring

• 12+ years of progressive procurement leadership experience in manufacturing, chemicals or heavy-industry environments.
• 5+ years in global indirect procurement leadership in relevant categories; experience with CapEx sourcing strongly preferred.
• Proven success leading global teams and driving large-scale transformation.
• Strong experience in manufacturing or industrial environments.
• Strong negotiation, analytical, and strategic thinking capabilities.
• Ability to influence senior executives and drive change in a matrixed organization.
• Deep understanding of procurement processes, category management and digital procurement tools.
• Bachelor’s degree required; MBA preferred.
• Bachelor’s degree in Supply Chain, Engineering, Business, Finance, or related field.

Great if you have:

• Experience implementing procurement technologies (e.g., SAP Ariba, Coupa, Jaggaer, Ivalua).
• Expertise in designing global procurement operating models and buying channels.

Good to know

Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: /careers/how-we-hire/

We look forward to receiving your application!

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.

We encourage you as a valued Nouryon employee to share talents from your network to help us to bring in new Changemakers through our new Employee Referral Program! Bringing new, skilled people with a great mindset is beneficial for both you and Nouryon. All info you need to make a referral is here. Join us in growing Nouryon!

About Nouryon

We’re looking for tomorrow’s Changemakers, today.

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

Visit our website and follow us on LinkedIn.

#WeAreNouryon #Changemakers

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.

Nouryon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law.

GCI is a premier commercial general contracting firm based in the San Francisco Bay Area. From innovative start-up offices to polished law firms to state-of-the-art labs, our mission is to build environments where people thrive.

We are seeking a Safety Manager to work closely with the site staff to assist with day-to-day safety activities for all of our South Bay projects. This position is based out of our Mountain View office. This is an in-office / on-site position (not a WFH position).

Responsibilities

• Live and breathe GCI’s core values: Be Fair; Be Nimble; Be Grateful; Have a Passion to Deliver.
• Review: Methods of Procedure, Utility Shut Down Requests, Safe Work Plans and other owner-required safety deliverables as needed or required.
• Manage incident communication and investigations to closure by identifying contributing factors and root causes and provide policy, procedure or behavior recommendations when necessary. Ensure all documentation is accurate and filed within the time frame noted in our IIPP. 
• Support project teams to execute work in a safe manner and in compliance with GCI and client safety policies and procedures.
• Perform all safety functions as assigned; no task is too big or too small.
• Conduct regular safety inspections/audits and work with appropriate stakeholders to proactively manage risk potentials to closure.
• Actively share knowledge and provide coaching at all levels including field staff, project teams and trade partners.
• Keep current with Cal - OSHA standards and industry safety trends and provide recommendations to GCI Health and Safety Director. 
• Other duties as Assigned.

Training and Education

• Conduct (and/or schedule resources to conduct) specific classes in Safety training to provide employees with the knowledge and skills necessary to recognize and mitigate hazards and perform their job safely and effectively.
• Maintain an understanding of environmental factors such as: asbestos, mold, and lead requirements and Bay Area Air Quality Management guidelines.

Safety Policy Management

• Assist project sites with the development, implementation, communication and execution of site-specific safety program.
• Assist in the onboarding of new employees by overseeing the new hire safety orientations, job specific safety training, safety meetings, and the administration of our Injury, Illness Prevention Program. – and trade partners oniste.
• Perform regular project site safety audits and inspections to assess safety and health risks associated with equipment, materials, processes, facilities, etc. within assigned region, as required.
• Distribute reports and coach onsite personnel to improve conditions and safety performance. Bring serious situations to the immediate attention of site teams and senior management.
• Oversee document control including obtaining, tracking, recording, and reviewing safety documents and submittals as appropriate.
• Manage Hazcom/Global Harmonization Communication site requirements.

Qualifications

• 10 years in construction   
• CSP/CHST certification a plus
• OSHA 30
• Strong written and verbal communication skills
• The ability and desire to lead a team by example
• The confidence and grit to make decisions under pressure and solve problems on the fly
• Possess social intelligence to gracefully manage and resolve disputes
• Excellent time management and organizational skills
• Proficiency in basic computer software
• Authorized to work in the United States without need for sponsorship

Language:

• English (Required)

Salary:

$130k-180k DOE

About GCI:

GCI is a premier commercial general contracting firm that specializes in tenant improvements, laboratories, base building renovations, and infrastructure.

From dynamic start-up offices to cutting-edge labs, our mission is to build environments where people thrive. We believe that small, nimble teams, close collaboration, and open communication are the keys to any successful construction project. And most of all, we believe in delivering our clients exceptional quality workmanship and unparalleled service, every time.

Our team lives and breathes our core values every day, which are: Be fair; Be nimble; Be grateful; Have a passion to deliver.

Founded in 1992, GCI has three offices in the Bay Area and serves industry leaders in Biotechnology, Environmental Services, Finance, Health & Wellness, Law, Media, Real Estate, Retail, Manufacturing and Technology.

Equal Opportunity Employer:

GCI, Inc. is an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

$161,950 PER YEAR

GENERAL PURPOSE:

The primary purpose of this position is to protect patients of Harmons’ pharmacies by ensuring they receive the correct medication for their condition and providing them information about their medications. This person will be filling and verifying prescriptions, counseling patients, consulting with other medical professionals, administering vaccines, and providing exceptional customer service. This person will also train and mentor all pharmacy associates.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follows established departmental and store policies and procedures
• Ensures the pharmacy is clean, sanitized, well-maintained, and meets company standards of appearance.
• Delivers excellent customer service while assisting customers at the pharmacy counter, drive-thru, and over the phone
• Fills and verifies prescriptions
• Identifies potential drug interactions
• Consults with other medical professionals regarding prescriptions
• Counsels patients about their medications, possible interactions, and gives recommendations for over-the-counter medications
• Administers immunizations
• Provides information for internal and third-party audits
• Enters new prescriptions into the system
• Files prescription paperwork
• Submits refill requests to doctors over the phone and electronically
• Submits insurance claims and inquires about insurance problems
• Receives and stocks product for the pharmacy
• Removes product from the shelves according to Harmons’ expiration date policies
• Completes assigned tasks efficiently and in a timely manner
• Sets a professional and positive example to others
• Communicates effectively and works closely with the Store Director and Director of Pharmacy and Health/Wellness
• Ensures company standards for safety, sanitation, and productivity are maintained
• Teaches, mentors, and educates associates to help them be successful members of the team
• Provides honest, direct, and constant feedback to associates regarding their performance and areas of improvement; assesses associate performance and influences promotion, discipline, etc.
• Promptly addresses and resolves associates’ concerns and/or grievances
• Writing the pharmacy schedule to ensure coverage and meet labor goals
• Quarterly inventory of all pharmacy products

MARGINIAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers
• Consistent and daily interaction with doctor’s offices and insurance companies

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

A four-year college degree; graduate of an accredited pharmacy program; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Must have current Utah Pharmacist License, Controlled Substance license, and CPR certification
• Advanced knowledge of prescription drug information and interactions
• Ability to administer immunizations using proper technique
• Working knowledge of pharmacy and dispensing laws
• Ability to multitask
• Advanced knowledge in medical and pharmacy terminology, effects of prescription drugs, etc.
• Basic math skills
• Basic computer skills including Microsoft Office Suite
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with and manage diverse groups of people
• Ability to professionally and appropriately handle conflict
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Required to make logical, significant decisions using general, recognized analytical skills and techniques
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmon’ mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, consistent and forward focused
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable pharmacy environment with the possibility of infrequent exposure to hot, cold, and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver objects weighing up to 30 pounds from location to location.