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Manages the development, implementation, maintenance, and support of emerging and existing systems and technologies at the CTA, including both operational and administrative software systems and associated hardware, voice/video/data networks, data warehouse and data lakes, security systems, wired and wireless infrastructure, and all associated telecommunication systems and devices.
o Champion adoption of contemporary and emerging technologies to modernize CTA’s applications, systems and platforms, tele-communication infrastructure, public transit systems and public safety systems and technologies to support and further the mission of the CTA.
o Establish and implement a strategic data plan for data storage and compliance, access, data warehouse expansion and cloud migration.
o Lead enterprise telecommunication and network infrastructure modernization programs with a strategic approach to improve reliability, performance and coverage across CTA’s facilities and field operations.
Perform audits of all legacy technologies and continue oversight of the maintenance and support of a fiber optic infrastructure, subway cellular infrastructure, UHF infrastructure and IP telephone infrastructure.
o Direct lifecycle management and continuous improvements of CTA’s enterprise systems, transit and public safety technology including control center systems, dispatch/communications platforms, camera and video platforms, radio infrastructure, incident management, transit tracking, digital signage and public address systems.
Utilize standard methodologies and quality assurance practices that reflect industry best practices.
o Lead creation and continual refinement of IT strategy and projects in cooperation with CTA leadership, departments, staff, and outside consultant staff.
o Direct and ensure implementation of IT strategy and best practices for proactive management of IT assets and infrastructure.
o Direct and ensure that customer/client IT needs are translated into tangible project goals and schedules.
Oversee the composition and research of project specifications methodology and procedures.
o Direct IT Operations (multiple service desks and field support) establishing ITIL-based processes for incident, problem, change and release management with measurable Service Level Agreements.
o In partnership with CTA’s Cyber Security team, oversee the implementation of information security infrastructure, systems, procedures, and standards in order to protect all data of the CTA from cyber security threats.
o Effectively manage multiple IT contracts and vendors, grants and budget funding.
o Collaborate with CTA Finance department to ensure proper management and record-keeping of multi-million dollar capital grant investments.
Collaborate with CTA Procurement to ensure proper management and record keeping of multi-million dollar contracts.
o Lead cloud and emerging technology functions, including migration, planning, platform operations and evaluating/operationalizing innovations that improve services and cost efficiency.
• Hold department accountable and responsible for meeting the objectives and goals of the CTA and support an innovation-focused culture and mindset.
o Provide executive and policy direction to managerial, professional, and technical staff (including vendor and contractors) engaged in implementing technology functions.
o Establish and execute programs to meet objectives and develop an organization that effectively administers area responsibilities and functions.
o Evaluate the performance of management and supervisory staff for compliance with CTA programs and policies and attainment of goals and objectives.
o Establish operational readiness, training and knowledge management programs for technology teams and business users, improving adoption, reducing downtime and strengthening front line support.
• Represent the department and the CTA with various levels of management throughout the CTA and with other local agencies.
Collaborate with management and staff in the development of strategic and operating plans of the CTA.
• Lead the preparation and administration of the Capital and Operating budget of the Technology Department.
Oversee, manage and present operating budgets and capital investment requests to top CTA management and various funding and regulatory agencies to ensure mission-critical systems and infrastructure are kept in good working order (state of good repair).
Create technology capital plan and roadmap for infrastructure, system and technology asset renewal based on lifecycle requirements.
• Hires, trains, develops, monitors, and evaluates performance of staff.
Reviews and recommends personnel actions for approval.
Develop strategies for maintaining staff skills and knowledge consistent with current industry standards.
Ensure coverage and succession planning for all personnel.
• Performs related duties as assigned.
MANAGEMENT RESPONSIBILITIES Reporting to this position may include the following jobs: Job Title • Directors • General Managers • Senior Managers CHALLENGES • Keeping abreast of new and quickly changing developments and advancements within telecommunications infrastructure, public transit technology and public safety technology.
• Designing and implementing technology programs that adapt to changing CTA and customer needs and expectations.
• Navigating a highly regulated environment to finance and procure technology.
• Managing the transformation of CTA's legacy technologies and systems to modern systems and tools while maintaining service levels of existing technologies.
EDUCATION/EXPERIENCE REQUIREMENTS • Bachelor’s degree in IT Management, Technology, or a related discipline, plus ten (10) years of experience in managing technology applications, systems, devices, telecommunications infrastructure, projects, support and operations, of which five (5) years is in a staff supervisory or management role, or an equivalent combination of education and experience.
• In addition, ten (10) or more years of experience in leading, large, cross-functional teams or enterprise-wide technology programs.
• Master’s degree in Computer Science or Information Technology Management preferred.
• Experience managing Technology department in a public agency, transportation telecommunications or utility company preferred.
• Experience leading, developing, and implementing Technology strategy preferred.
• Experience developing and managing IT Policy and standards including IT enterprise Security.
PHYSICAL REQUIREMENTS • Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE, SKILLS, AND ABILITIES • Detailed knowledge of principles, policies, and practices of information technology, technology, and related programs.
• Detailed knowledge of the operations, services, and activities of a large-scale technology program.
• Detailed knowledge of related local, state and federal laws, rules, regulations, and collective bargaining agreements.
• Detailed knowledge of the methods and practices in budget planning and administration • Detailed knowledge of the principles of leadership, team building, motivation, and conflict resolution.
• Detailed knowledge of cyber security trends and developments in IT risk management.
• Detailed knowledge of various compliance standards (PCI DSS, HIPAA, etc.) and guidelines as relates to information technology.
• Working knowledge of public funding options and investment opportunities.
• Working knowledge of public procurement policies, contract negotiations and vendor management.
• Working knowledge in multiple technology disciplines overseen by this position.
• Working knowledge of the methods and principles of supervision, training, and performance evaluation.
• Strong leadership, team building and organizational skills, attention to detail and proven ability to handle multiple complex tasks simultaneously.
• Strong interpersonal skills with the proven ability to interact positively and successful with all levels of the organization and community.
• Strong written and oral communication skills including presentation experience to diverse audiences.
• Strong networking skills with experts in industry – solid record of maintaining and developing successful relationships.
• Strong ability to multi-task and to handle multiple programs and projects.
• Strong organization, financial, presentation, and operational skills.
• Strong analytical and problem-solving skills.
• Ability to competently plan, direct and coordinate the functions of the department.
• Ability to define, develop and evaluate objectives, standards and performance levels for assigned groups.
• Ability to review, assess, and evaluate data from various diverse sources and generate effective solutions and competent decisions.
• Ability to maintain amiable and effective working relations with management and external contacts.
• Ability to produce technical reports using desktop publishing software and other IT related systems and programs.
WORKING CONDITIONS • General office environment.
• Working conditions are normally administrative in nature, but may periodically require employee to adjust to conditions to address the technical and project support needs of the CTA.
• This position is considered a "C-List" position under the “Revolving Door” prohibition within the State Officials and Employees Act (5 ILCS 430/5-45), which contains a number of post-employment restrictions CTA employees in C-list designated positions must follow.
Among other requirements listed in this statute, CTA employees in C-list designated positions are required to follow State notification procedures to the Office of the Executive Inspector General prior to acceptance of any applicable non-State employment or may be fined significant penalties.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Standard office equipment.
• Personal computer and related software.
• All technologies that are information-based and generate data used by applications across the enterprise, or involve standards computing platforms running on common infrastructures, including: Centralized Computer Systems, PC's, LANs and Network Architecture Construction, Communications Technology (Radio, etc.), Intelligent Transportation Systems (ITS), Distributed Departmental Systems.
Please note, employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.
Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.
Applicants, if hired,must comply with CTA's residency ordinance.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve.
CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result.
If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date.
CTA will work with you to determine if an accommodation can be provided.
The Linux Systems & Automation Engineer is responsible for designing, deploying, automating, and operating enterprise Linux infrastructure and supporting applications running there. This role focuses on infrastructure-as-code, automation tooling, monitoring, and reliability engineering across on-prem and hybrid environments. The engineer will collaborate with network, platform, and application teams to deliver scalable, secure, and repeatable infrastructure.
Key Responsibilities
Linux Systems Engineering
- Design, deploy, and maintain Linux systems across bare metal and virtual environments.
- Develop and enforce OS baseline standards, hardening, and patching processes.
- Manage system lifecycle: provisioning, configuration, upgrades, and decommissioning.
Automation & Infrastructure as Code
- Build and maintain automation pipelines using Ansible, Terraform, cloud-init, or equivalent tools.
- Develop Ruby/Python/Bash tooling to automate operational workflows.
- Create standardized system images, templates, and deployment frameworks.
Monitoring, Observability, and Reliability
- Design and maintain monitoring and telemetry platforms and data pipelines. (Zabbix, Prometheus, Grafana, OpenSearch, etc.).
- Analyze metrics and logs to improve system reliability and performance.
- Participate in on-call and incident response.
- Conduct root cause analysis and drive corrective actions.
DevOps & Tooling
- Develop and Maintain Git-based workflows and CI/CD pipelines for infrastructure code.
- Develop internal tools to improve provisioning, validation, and operational efficiency.
- Collaborate in architecture reviews and technical design discussions.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
- 5+ years of experience administering Linux systems in enterprise environments.
- Strong Linux fundamentals (processes, networking, storage, security, kernel concepts).
- Proficiency in scripting/programming (Python, Bash, Ruby, etc.).
- Experience with Git and collaborative development workflows.
- Experience with automation/configuration management tools (Ansible, Terraform, Puppet, Chef, etc.).
Preferred Qualifications
- Experience with containers and orchestration (Docker, Kubernetes).
- Virtualization experience (VMware, KVM, OpenStack).
- Cloud platform experience (AWS, Azure, GCP) or hybrid architectures.
- Monitoring/observability tooling experience (Prometheus, Grafana, Zabbix, ELK/OpenSearch).
- Security experience (SSH hardening, PAM, SELinux, CIS benchmarks).
- Experience supporting telecom, financial, healthcare, or other regulated environments.
The Presales Solution Architect (DPE & Data focus) is a critical, customer-facing role responsible for demonstrating the value of our solutions to existing and prospective clients. The Solution Architect acts as a technical expert, working alongside the Randstad Industry Group Sales and Account and Delivery Leadership teams to understand customer needs, design technical solutions, develop cost estimations and present these solutions in a clear, persuasive manner. The ideal candidate is a hands-on technical professional with excellent communication and presentation skills, who can bridge the gap between business requirements and technical capabilities.
What you get to do:
- Present Randstad Digital's solutions and services to clients
- Collaborate with the sales team to conduct in-depth discovery calls and meetings with prospective customers
- Evaluate client Request for Proposal/Information (RFP/RFI) and match against Randstad Digital's core capabilities and industry service provider competitive landscape
- Provide applicable input for client RFP response documents according to RFP submission timelines
- Develop technical proposals, solution architectures, and SOWs (Statements of Work) that clearly outline the proposed solution, its components, and the value
- Collaborate with Risk Management, Legal, and Contract Management teams on client agreements, Statements of Work, and proposals
- Lead or participate in onsite or remote down selection meetings with clients
- Answer technical questions and address concerns from customers, stakeholders, and C-level executives
- Participate in service transition meetings and conduct proper handoff from Sales to Client Delivery teams
- Contribute to the creation of technical content, such as white papers, case studies or project briefs
- Provide thought leadership on technology trends that are relevant to Randstad Digital's clients
- Assist in maturing and developing Randstad Digital service offerings
- Supporting company culture and ensuring timely communication up and down the organization
What you need to bring:
- Minimum of 5 years of experience in a Consulting or Professional Services Organization
- Previous experience developing complex solutions and managed services for clients
- Proven track record of cost estimation and extensive knowledge of pricing methodologies
- 5+ years of experience in a technical role, pre-sales or solution architecture capacity
- Bachelor's degree in Computer Science, Information Technology, or a related technical field preferred
- Proven history of business development success
- Experience presenting to senior management, including C suite Executives
Skills and technical requirements:
- Deep understanding of modern application design, including microservices, serverless architectures, and twelve-factor app methodology across hybrid and multi-cloud environments
- Proven experience designing and implementing scalable solutions using major cloud-native services (e.g., AWS Lambda, Azure Functions, Google Cloud Run) and modern web frameworks
- Expertise in automating the software lifecycle using CI/CD tools (GitHub Actions, Jenkins) and data orchestration tools to ensure seamless code and data deployments
- Strong background in solution design and proposal development for Custom Application Development and Legacy Modernization engagements
- Strong background in designing proposals for Application Managed Services
- Expertise in developing proposals for data engineering services, including master data management (MDM), data quality frameworks, and analytics readiness
- Knowledge in CI/CD pipelines, containerization and orchestration technologies (e.g., Docker, Kubernetes)
- Experience in architecting solutions across a variety of technical stacks (e.g., Java/Spring, Node.js, Python, .NET Core) and frontend technologies (React, Angular, Vue)
*The role focuses on digital product engineering and data, supporting all North American industry groups and requires collaboration with sales and client teams to define solutions, pricing, and proposals. Ideal candidates will have experience with global system integrators.
Salary Range: $118,500.00 - $189,600.00
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a Senior Site Reliability Engineer (SRE) at TAG – The Aspen Group, you will be responsible for ensuring the reliability, performance, and scalability of our core systems. This role involves proactively building and managing, monitoring solutions, lead incident response, and continuously optimizing system performance to exceed business objectives. We are actively integrating AI and machine learning into our operational workflows, and you will be on the front lines, leveraging intelligent automation and machine learning to build a proactive resilient infrastructure. This is an opportunity to go beyond SRE by applying cutting-edge technology to solve complex reliability challenges.
Responsibilities:
Intelligent Site Reliability Engineering:
- Design and build highly scalable and resilient systems to support our applications and services, incorporating predictive analytics to anticipate reliability risks.
- Develop and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs) using machine learning anomaly detection to ensure systems meet reliability targets.
- Drive improvements in system reliability, availability, and performance through proactive measures, automation, and intelligent failure prediction.
Advanced Observability:
- Implement and manage comprehensive monitoring and alerting solutions, integrating with intelligent observability platforms that reduce alert noise and correlate events.
- Develop and maintain dashboards and reporting tools that provide data-driven insights for actionable troubleshooting recommendations and performance optimization.
- Evaluate and integrate advanced monitoring tools and operational intelligence platforms to enhance observability and root cause identification.
Proactive Incident Management:
- Lead and participate in incident response efforts, using intelligent log analysis and automated event correlation to speed up troubleshooting and root cause identification.
- Develop and maintain incident management processes incorporating automated decision support systems to improve response times and minimize service disruptions.
- Conduct post-incident reviews, using automated pattern recognition and trend analysis to identify systemic issues and implement preventive measures.
Performance and Capacity Optimization:
- Analyze performance metrics and logs, supported by advanced observability tools, to detect bottlenecks and inefficiencies.
- Collaborate with development teams to implement automated profiling and optimization recommendations for code and infrastructure improvements.
- Perform capacity planning using machine learning forecasting models to ensure systems can handle current and future loads.
Automation and Process Improvement:
- Develop and implement automation solutions, including intelligent runbook automation, self-healing systems, and automated incident triage.
- Identify and drive process improvements by applying machine learning to operational data for continuous optimization.
- Maintain documentation that includes automation and machine learning guidelines for monitoring, incident management, and SRE best practices.
Collaboration and Communication:
- Work closely with engineering, operations, and product teams to align reliability and monitoring goals, including automation adoption strategies.
- Communicate effectively with stakeholders, providing regular updates on system health, incidents, performance improvements, and data-driven insights.
- Foster a culture of collaboration, knowledge sharing, and automation best practices within the team and across the organization.
Requirements:
- Bachelor's degree in computer science or a related technical field.
- At least 5 years of experience in Site Reliability Engineering or a similar role.
- Strong proficiency in at least one programming language such as Python, Go, or C#
- Demonstrated experience applying machine learning and automation to operational workflows such as monitoring, alerting and incident response.
- Expertise with infrastructure as code tools such as Terraform
- Proven experience working and monitoring container environments such as Cloud Run and Kubernetes.
- Hands-on experience using and working within an Azure, AWS, and GCP environment (GCP preferred)
- Strong understanding of networking, distributed systems, and cloud infrastructure.
- Familiarity with intelligent monitoring platforms and operational analytics tools such as Prometheus, Grafana, OpenSearch, Sentry, Google Cloud Observability
- Excellent problem-solving skills and the ability to work independently and as part of a team.
- Experience with incident management, root cause analysis, and automated operational workflows.
Annual pay range: $129,000-$160,000
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
Role Overview
The Vice President of Engineering is a senior technology leader responsible for driving J.Hilburn’s digital product architecture, engineering strategy, and execution. This role combines strategic vision, people leadership, and delivery discipline to ensure technology is a growth enabler across all business functions.
The VP partners closely with the Product Management organization to translate business strategy into scalable, secure, and high-performing technology solutions - including the next-generation Stylist iOS App, eCommerce platform, and enterprise systems.
Core Accountabilities and Responsibilities
Strategic Leadership & Vision
- Define and execute J.Hilburn’s technology strategy aligned with corporate goals and long-term growth initiatives.
- Collaborate with the CTO and executive leadership team on system modernization, scalability, and security.
- Provide architectural oversight across all digital systems to ensure reliability, maintainability, and integration.
- Set measurable OKRs that link engineering delivery to business outcomes.
- Build a culture of innovation, technical excellence, and accountability across all engineering disciplines.
Stylist App Vision & Execution
- Partner with the Product Manager to define and execute the roadmap for the Stylist App, ensuring it supports Stylist productivity, order management, and client engagement.
- Lead engineering execution to deliver scalable, performant, and feature-rich App experiences aligned with stylist needs and company goals.
- Mentor the UI/UX Designer to ensure success in creating creative, guided, and intuitive user experiences that reflect the Stylist journey from client onboarding to order completion.
- Collaborate with the Product Manager and Designer to ensure every release balance creativity, usability, and technical feasibility.
- Drive data-informed iteration — incorporating Stylist feedback, analytics, and usability insights to continuously refine the experience.
- Oversee technical architecture to ensure App reliability, security, and scalability for future features and integrations.
- Partner with the Product Manager to monitor key performance indicators (adoption rate, order efficiency, and Stylist engagement).
- Champion cross-functional collaboration between Product, Design, and Engineering to deliver seamless and Stylist-first digital solutions.
Product Partnership & Sprint Management
- Partner with the Product Owner to lead IT sprint planning, backlog prioritization, and iterative delivery.
- Ensure Agile ceremonies and sprint cycles are data-driven and outcome-focused, improving velocity and delivery consistency.
- Balance the development of new features with technical debt reduction and infrastructure improvements.
- Maintain alignment between product priorities and engineering capacity to ensure predictable delivery.
- Lead sprint performance reviews to evaluate velocity, defect rates, and completion metrics (targeting 90%+ sprint completion).
- Drive cross-functional communication to manage risks, dependencies, and changes proactively.
Engineering Management & Organizational Leadership
- Lead and scale a multidisciplinary team including software engineers, DevOps, QA, IT operations, and UI/UX design.
- Mentor engineering leaders to strengthen their management, planning, and technical leadership capabilities.
- Implement frameworks for performance reviews, growth planning, and technical development.
- Build a culture of continuous learning, ownership, and cross-team collaboration.
- Oversee IT resource planning, budgeting, and vendor management to support delivery excellence.
Operational Performance
- Ensure the reliable and secure operation of all technology platforms with 99.9% uptime.
- Drive system modernization, cloud migration, and automation initiatives to improve scalability and resilience.
- Oversee CI/CD implementation, automated testing, and monitoring best practices.
- Define and enforce coding standards, documentation practices, and architectural frameworks.
- Manage risk and compliance through proactive IT governance, security, and incident management.
Required Knowledge, Skills and Abilities
- Strong strategic thinking and business acumen — able to translate company vision into technical execution.
- Deep understanding of Agile delivery and sprint-based workflows.
- Excellent leadership, communication, and influence across technical and non-technical stakeholders.
- Proven track record of leading modernization, architecture evolution, and scaling technology organizations.
- Committed to fostering collaboration, mentorship, and an inclusive engineering culture.
Required Education and Experience
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 10+ years of software engineering experience, with at least 5+ years in engineering management or executive leadership roles.
- Proven experience managing Agile/Scrum teams and collaborating closely with Product Owners and Designers.
- Expertise in .NET / .NET Core, Swift, RESTful APIs, SQL Server, and cloud-based infrastructure.
- Experience leading mobile-first and eCommerce platform development at scale.
- Demonstrated success in building and maturing high-performing engineering organizations.
Travel
- Minimal; occasional travel for leadership meetings, conferences, or vendor visits.
*** WE ARE NOT SEEKING ASSISTANCE FROM ANY STAFFING AGENCIES. ALL RECRUITMENT FOR THIS ROLE WILL BE DONE IN-HOUSE***
Friedman’s Home Improvement is seeking a hands-on Applications Manager to own, lead, and continuously improve the enterprise applications that power our retail, supply chain, and digital operations. This is a working manager role ideal for a technically strong leader who enjoys coding, problem-solving, mentoring a small team, and partnering closely with the business to deliver measurable impact.
This role blends technical depth, people leadership, and operational excellence. You will be accountable for the reliability, scalability, and performance of core systems including Dynamics 365 Finance & Operations, eCommerce (Sana Cloud Commerce), Retail POS, Warehouse Management, and Business Intelligence platforms.
The ideal candidate thrives in a lean, fast-paced environment, leads with curiosity and empathy, and embraces agile delivery, observability, automation, and software reliability engineering principles to reduce toil and create durable systems.
Top 5 Non-Negotiables
To be successful in this role, you must bring:
- Hands-on (coding) experience with Microsoft Dynamics 365 Finance & Operations
- Hands-on engineering leadership with strong understanding of observability, monitoring, and automation
- Power BI and data warehouse experience, with a track record of driving data-informed decisions
- Proven ability to lead and develop a small, high-performing technical team while remaining technically hands-on
- Exceptional communication and relationship-building skills, fostering accountability, collaboration, and continuous improvement across business partners
What You’ll Do
Application & Platform Leadership
- Own the end-to-end enterprise applications portfolio, including D365 F&O, eCommerce (Sana Cloud Commerce), POS, Warehouse Management, BI, and integrated corporate systems
- Ensure high availability, performance, scalability, and security across all platforms
- Lead application upgrades, releases, and vendor-delivered enhancements with strong change-management discipline
Hands-On Technical Execution
- Act as a hands-on technical leader, designing, configuring, coding, and supporting enhancements and integrations—especially within Dynamics 365 F&O
- Drive automation of repetitive tasks using tools such as Power Automate, RPA, or Copilot to reduce manual effort and operational friction
- Lead root-cause analysis and implement durable fixes to improve system stability and reliability
Data, BI & Decision Enablement
- Own Power BI, Power On, and reporting ecosystems, ensuring data accuracy, governance, and performance
- Partner with business leaders to translate data into actionable insights, dashboards, and KPIs
- Oversee data pipelines, warehousing, and analytics capabilities that support enterprise decision-making
Agile, SRE & Continuous Improvement
- Apply agile methodologies to prioritize work, deliver iteratively, and adapt quickly to changing business needs
- Champion observability and SRE practices to proactively detect issues, optimize performance, and improve uptime
- Continuously identify opportunities to improve processes, tooling, and system efficiency
People & Partner Leadership
- Build, mentor, and lead a lean, high-performing team of Application Specialists
- Foster a culture of ownership, accountability, collaboration, and technical excellence
- Manage vendor relationships to ensure delivery against timelines, budgets, and service-level expectations
- Partner closely with functional leaders to align technology solutions with business outcomes
Financial & Operational Stewardship
- Provide accurate budgeting, forecasting, and cost management for application initiatives and vendor services
- Support special projects and strategic initiatives aligned with Friedman’s business goals
Education & Experience
- Bachelor’s degree in Computer Science or related field or 8+ years of equivalent professional experience
- 6+ years of hands-on experience with Dynamics 365 Finance & Operations
- 4+ years in retail or omnichannel environments
- Experience supporting Business Intelligence, data modeling, ETL, and analytics platforms
- Microsoft certifications (strongly preferred):
- Dynamics 365 Finance & Operations Apps Solution Architect Expert
- Dynamics 365 Finance Functional Consultant Associate
Required Qualifications
- Deep technical and functional expertise in D365 F&O, including architecture, customization, integrations, and troubleshooting
- Experience with Power BI, Power On, data warehousing, ETL pipelines, Azure Synapse or similar platforms
- Strong familiarity with Agile, DevOps, and SRE practices, including observability tools (e.g., Azure Application Insights)
- Proven success translating business needs into scalable technical solutions
- Demonstrated ability to lead, coach, and grow a technical team while remaining hands-on
- Strong project management skills and experience leading cross-functional initiatives
- Excellent written and verbal communication skills—able to explain complex technical concepts in clear, business-friendly terms
- Highly organized, detail-oriented, and process-driven, with a mindset of continuous improvement
- Customer-focused with strong follow-through and ownership mentality
Why Friedman’s
At Friedman’s, technology directly supports the people and operations that serve our communities. This role offers the opportunity to make a visible impact, work closely with business leaders, and build resilient systems that support a growing, values-driven organization.
We look forward to hearing from you!
"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."
The IT QA Manager is responsible for overseeing all aspects of application and system quality assurance. This role ensures that software, systems, and infrastructure meet organizational standards, regulatory requirements, and customer expectations.
The QA Manager will collaborate closely with Solution Delivery Leaders, Business Stakeholders, Project Managers, and Development Leads to ensure successful solution implementations.
This role will lead both functional and non-functional testing efforts aligned with implementation requirements.
Principal Duties and Responsibilities
Duties and Responsibilities
- Develop and enforce QA policies, procedures, and standards.
- Lead the design and execution of test plans, including functional, integration, regression, and user acceptance testing (UAT).
- Manage defect tracking, root cause analysis, and resolution processes.
- Oversee QA team performance, training, and professional development.
- Collaborate with development, DevOps, and business teams to align QA efforts with project goals.
- Conduct audits and generate quality reports and metrics.
- Stay current with emerging QA tools, technologies, and best practices.
Minimum Requirements/Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 8+ years of experience as a QA Manager, with expertise in quality management, schedule oversight, complex problem-solving, and performance optimization.
- 5+ years of experience developing executive-level documentation and QA performance metrics.
- Proven track record of building and managing high-performing QA teams, preferably within the retail domain.
- Extensive experience in test environment management, test data management, and test strategy development.
- Proficient in managing QA teams across Agile, Waterfall, and Hybrid project methodologies.
- Hands-on experience with a wide range of QA tools, systems, and software.
- Demonstrated success in managing distributed teams across onsite, offshore, and nearshore locations.
- Strong understanding of both manual and automated testing, including regression, integration, performance, and user acceptance testing (UAT).
- Deep experience in risk-based testing (RBT), performance testing, and test automation.
- Advocate for reusable components—both process and technical.
- Expertise in testing APIs, Web UI, SaaS, and desktop applications.
- Familiarity with JavaScript-based Web UI automation frameworks.
- Experience with scripting languages such as Java, JavaScript, or Python.
- Solid understanding of DevOps practices and implementing QA automation within CI/CD pipelines.
- Proven ability to deliver initiatives on time and within budget.
Desired Qualifications
- Familiarity with Section 508 compliance standards and accessibility testing.
- Professional certifications such as PMP, ITIL, Six Sigma, CCMP, or CISA.
- Experience with test automation tools including Rest Assured, Selenium, TestNG, JUnit, and Cucumber.
- Expertise in developing and maintaining Java-based automation frameworks and custom QA tools.
- Proficiency in performance testing tools such as JMeter, LoadRunner, or NeoLoad.
- Possession of external technical certifications, preferably cloud-based (e.g., Azure, or Google Cloud).
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
The BI / Reporting Architect is responsible for designing, building, and governing enterprise-scale business intelligence and reporting solutions across fintech and insurance domains. This role focuses on creating standardized semantic layers, reusable data products, and high-performance reporting platforms that support finance reporting, Custodian account & Direct business/ annuity insurance analytics, institutional reporting, and executive decision‑making.
The architect will partner closely with Finance, Product, Risk, Actuarial, Compliance, and Technology teams to ensure reporting solutions are accurate, scalable, secure, and governed, leveraging tools such as Power BI and Tableau.
Responsibilities:
- Design and govern enterprise BI and reporting architecture supporting fintech and insurance domains, including payments, lending, annuities, policy administration, claims, and financial reporting.
- Define and maintain dimensional data models and semantic layers to ensure consistent KPIs and metrics across reporting and analytics platforms.
- Establish standards for scalable, reusable, and high‑performance reporting solutions.
- Architect and manage enterprise semantic layers to abstract source system complexity and provide trusted, reusable business metrics.
- Design and operationalize data products (curated, governed datasets) for consumption across Power BI, Tableau, and downstream analytics use cases.
- Ensure semantic models and data products support self‑service analytics while maintaining strong governance and data quality controls.
- Deliver finance and institutional reporting solutions supporting Executive leadership and CFO/CTO level reporting, Investor and institutional stakeholder reporting, End of day close, and management reporting
- Standardize financial KPIs across dashboards, reports, and analytics products.
- Optimize reporting solutions for large historical datasets and complex calculations common in insurance analytics.
- Architect, develop, and govern enterprise reporting solutions using Power BI and Tableau.
- Design and manage enterprise datasets and semantic models to support scalable, secure, and high‑performance reporting.
- Define standards for report development, deployment, versioning, and lifecycle management.
- Implement role‑based access controls, row‑level security, and data encryption at rest & in transit to protect sensitive financial, customer, and policyholder data.
- Ensure alignment with enterprise data governance, security, and privacy policies.
- Maintain data lineage, metric definitions, and documentation to support audits and regulatory reviews.
What are we looking for?
We want strong collaborators who can deliver world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused and team-oriented, and can execute in a way that encourages creativity and continuous improvement.
Requirements:
- 10+ years in enterprise architecture, software engineering, or specialized trading technology roles.
- Deep understanding of financial markets, M&A, and post-merger reporting responsibilities, risk management, and regulatory environments.
- Strong understanding of finance reporting and metrics, institutional reporting, and Data product design and governance
- Strong proficiency in high-performance computing, data architecture, Cloud platforms, SQL, and integration technologies.
- Proven ability to drive change, mentor, and influence stakeholders.
- Bachelor’s or master’s degree in computer science, Engineering, or a related field.
Core Competencies:
- Ability to solve complex, multi-area technical and business problems.
- Excellent verbal and written communication skills, capable of bridging the gap between technical and business teams.
- Ability to balance immediate, short-term needs with long-term, strategic goals.
**This position is a full-time and on-site. Applicants must be able to commute to Greensboro, NC daily - no remote opportunity is available.**
Position Overview
Schiffman’s Jewelers is seeking a strategic, hands-on Director of Information Technology to lead and modernize our technology infrastructure across all 10 retail stores and corporate operations. This role is responsible for aligning technology with business objectives, ensuring operational excellence, safeguarding company data, and enhancing the customer experience in a luxury retail environment.
The Director of IT will oversee all IT operations, cybersecurity, systems integration, POS infrastructure, vendor management, and digital initiatives. This leader will serve as a trusted advisor to the COO and play a key role in supporting growth, innovation, and operational efficiency.
Regular travel to CA, KY, NC, SC, and VA is required. This is a highly hands-on role supporting a team of 160 employees, and the ideal candidate will bring a strong passion for delivering exceptional customer service and creating outstanding experiences.
Key Responsibilities
Strategic Leadership
- Develop and execute a comprehensive IT strategy aligned with Schiffman’s growth goals.
- Serve as a member of the leadership team, advising on technology investments and digital innovation.
- Identify opportunities to improve operational efficiency through technology.
Infrastructure & Systems Management
- Oversee all IT systems including POS, accounting, CRM, and inventory management.
- Ensure reliability, uptime, and performance across multiple retail locations.
- Manage cloud services, network infrastructure, servers, and telecommunications systems.
- Lead system upgrades, migrations, and integrations.
- Manage internal hardware program.
Cybersecurity & Risk Management
- Establish and enforce cybersecurity protocols and data protection policies.
- Ensure PCI compliance and retail security best practices.
- Manage backup, disaster recovery, and business continuity planning.
- Monitor and mitigate cybersecurity threats.
Vendor & Budget Management
- Manage relationships with IT vendors, software providers, and service partners.
- Negotiate contracts and control IT spending.
- Develop and manage the IT budget.
Leadership & Support
- Lead external support partners.
- Ensure timely support for store and corporate users.
- Establish IT policies, documentation, and training programs.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
- 8–10+ years of progressive IT leadership experience.
- Experience in retail, luxury retail, or multi-location operations strongly preferred.
- Strong knowledge of POS and CRM systems. LightSpeed and Salesforce/Proximity are a plus.
- Deep understanding of cybersecurity, PCI compliance, and data protection.
- Experience managing cloud environments (Microsoft 365, Azure, AWS, etc.).
- Proven ability to manage vendors and IT budgets.
- Strong leadership, communication, and project management skills.
Key Competencies
- Strategic thinker with operational execution skills
- High attention to detail and security awareness
- Customer-experience mindset
- Calm under pressure and solution-oriented
- Ability to provide honest feedback when needed.
Profitmind is building the intelligence behind how retailers make pricing and merchandising decisions. Today, many of these decisions are still driven by spreadsheets, rigid rules, and manual judgment, even at the largest brands.
Our platform turns complex data such as sales, inventory, and competitive signals into clear, explainable recommendations merchants can trust. Our platform focuses on impact, helping retailers improve margin, inventory health, and decision quality at scale.
Based in Pittsburgh, we’re a fast-growing startup with real customers. Profitmind is backed by a recent strategic investment from Accenture, and scaling its agentic AI platform to power decision-making for some of the world’s largest retailers.
About the role:
We're seeking an exceptional Head of Engineering to lead our technical organization through our next phase of growth. As our engineering leader, you'll build and scale our team, establish technical excellence, and drive the development of products that delight our customers. This is a unique opportunity to shape the engineering culture and technical foundation of an early-stage startup with ambitious goals.
What you’ll do:
- Lead engineering teams in designing and implementing scalable, cloud-native architectures for AI-powered, agent-based applications
- Drive technical strategy and establish engineering best practices across the organization with an AI-first approach
- Oversee the development lifecycle from planning through deployment using modern CI/CD pipelines
- Champion security-first development practices and ensure compliance with industry standards
- Mentor and develop engineering talent while fostering a culture of innovation and continuous improvement
- Build and maintain a hybrid engineering culture with effective collaboration practices across in-office and remote team members
- Collaborate with product, design, and business stakeholders to align technical solutions with retail customer needs
- Establish and monitor engineering KPIs, system performance metrics, and technical debt management
- Lead incident response protocols and ensure high availability of production systems
What we’re looking for:
- 10+ years of software development experience, including 5+ years in engineering leadership roles
- Strong application development background with hands-on experience scaling production systems
- Proven track record of scaling engineering teams from ~5 to 50+ engineers
- Ability to define who to hire and when, aligned to business and product priorities
- Experience building and maturing software development practices
- Deep expertise in modern programming languages, frameworks, and architectural patterns Strong understanding of distributed systems, microservices, and cloud infrastructure (AWS, GCP, or Azure)
- Experience building and scaling multi-tenant SaaS platforms
- Familiarity with modern data engineering, machine learning operations, or AI/ML infrastructure
- Experience with DevOps practices, containerization (Docker, Kubernetes), and infrastructure as code
- Experience with database design, optimization, and data architecture strategies
- Demonstrated ability to build and lead high-performing remote and distributed teams Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
- Strong knowledge of Agile, Scrum, or other iterative development methodologies
Nice to have:
- Expertise in building platform engineering capabilities and developer experience initiatives Knowledge of observability tools and practices, particularly Honeycomb or similar event driven observability platforms
- Experience with security frameworks, penetration testing, and compliance requirements (SOC 2, GDPR, HIPAA)
- Early-stage startup experience with ability to thrive in ambiguous, fast-moving environments
- Experience in retail tech, e-commerce, or similar enterprise software platforms
- Bachelor's or Master's degree in Computer Science, Engineering, or equivalent practical experience
Apply today to join a small, senior team working on problems that sit at the core of how global retailers operate.
