What Is Advanced Services Jobs in Usa

This position is responsible for proactively maintaining a safe and clean environment for our guests. Responsibilities include managing team members, maintaining the cleanliness of grounds and restrooms, handling trash disposal, assisting guests, and providing directions and park information as needed in a friendly and helpful manner.

What's In It For You

??Free tickets for your family & friends!
??Promotion opportunities!
??Scholarship opportunities!
??Exclusive employee parties, events, giveaways, discounts, and more!
??Free access to Atlanta area attractions and other regional theme parks!
???????Job and Career Building Skills
??Flexible scheduling

You will have the opportunity to apply to interview for: 

Lead or Supervisor

• Responsible for overseeing the overall cleanliness in all areas of the park
• Providing constant supervision, training, coaching, and motivation of Team Members 
• Overseeing the activities of all Team Members within the Park Services department
• Following up with crews to ensure that trash is properly transported to compactor areas and separated as necessary to adhere with park recycling rules; all areas are properly stocked and cleaned
• Creating a positive work environment through motivation and interaction with all Team Members
• Leading teams responsible for sweeping park streets, walkways, and attraction areas 
• Training of new Team Members in all aspects and positions within the department
• Identifying Team Members that require additional training and actively dedicating time to develop those individuals 
• Overseeing the general maintenance of all equipment to ensure that all property is properly serviced and maintained
• Ensuring trash cans and recycling containers are changed as needed
• Ensuring all Team Members in your Area receive required breaks
• Taking pride in the cleanliness and safety of your assigned Area
• Enforcing all Six Flags policies
• Performing other incidental and related duties as required and assigned 

Payrate: Starting at $12.50/hr

• Ability to complete tasks with little supervision and work independently 
• Be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language 
• Must be at least 16 years or older. 
• Reliable transportation that supports an early morning shift start and/or late evening shift end. 
• Must possess a friendly and positive attitude. 
• Ability to work outdoors in extreme weather conditions while on foot for long periods of time. 
• Exhibit demonstrated leadership qualities. 
• Will be required to work various shifts as project and park needs dictate, including nights, weekends and holidays. 

Are you looking for a role that combines customer service with wagging tails and cuddles? We are seeking a Customer Service Representative to assist our pet parents and their furry family members!

Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (\"NVA\") that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!

Position Overview: We believe in the mission of \"Pet Lovers Delighting Pet Lovers\" and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail. This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people.

As a Customer Service Representative, internally known as a Pet Host, you are the first impression for our site. The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business.

A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

Responsibilities:

• Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
• Answer all incoming calls, respond to voicemails and emails.
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage cash, check, and credit card transactions and reporting/reconciling
• Gets to know clients and their pet's names on a regular basis
• Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
• Obtain vaccination records from veterinary offices and input into the computer.
• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Help initiate \"white glove\" treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are \"sold out\".
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
• Notifying manager on duty or ordering when levels of inventory are low in retail and cleaning products for lobby area and office supplies
• Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecate, etc.
• Consult with other departments
• Work with a team who all exemplify these qualities:
• A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
• Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
• Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
• Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these \"lifetime clients\".
• Must be able to multitask and be very detail oriented. Must be able to start and stop work.
• Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
• Conflict Resolution - Ability to handle conflict with tact and diplomacy
• Good team work and willingness to assist other departments as necessary
• Cheerful, friendly, positive team-oriented attitude
• Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
• Reliable, punctual, and dependable
• Ability to work a flexible schedule, including holidays and weekends
• Ability to take direction well and apply it independently
• Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
• Physically able to handle dogs of all sizes and to lift up to 60 lbs.
• Other duties as assigned.

Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Director of Customer Service & Call Center Operations

The Director of Customer Service & Call Center Operations is a senior leader responsible for building and leading a high-performing, culturally competent contact center serving a predominantly Asian senior Medicare population within a fully delegated, full-risk PCP IPA / MSO environment.

This role oversees patient, provider, and broker service experience while driving operational excellence, team development, and value-based care outcomes.

Key Responsibilities

Patient & Partner Experience Leadership

• Champion a patient-first, culturally aligned service model for Asian elderly patients and caregivers
• Ensure high standards for empathy, clarity, first-call resolution, and timely access to care
• Oversee service delivery for patients, PCP practices, specialists, and broker partners
• Translate feedback and complaints into measurable service improvements

People Leadership & Culture

• Lead, coach, and develop managers and frontline customer service teams
• Foster a respectful, accountable, and service-driven culture
• Oversee onboarding and training focused on Medicare Advantage, cultural sensitivity, and service excellence

Operations & Performance Management

• Oversee daily contact center operations (phone, digital, portal)
• Manage KPIs including CSAT, NPS, FCR, ASA, abandonment rate, and quality scores
• Optimize staffing, workforce planning, and seasonal readiness (AEP/OEP)
• Use data and dashboards to drive continuous improvement

Value-Based Care & Clinical Partnership

• Align contact center workflows with care gap closure, AWVs, preventive screenings, and post-discharge outreach
• Partner with Clinical, Quality, and Care Management teams to improve outcomes and member retention

Compliance & Systems

• Ensure compliance with HIPAA, CMS, and Medicare Advantage regulations
• Partner with IT to optimize telephony, CRM, and contact center technologies

Qualifications

Required:

• Bachelor's degree in Healthcare Administration, Business, or related field preferred
• 7+ years of healthcare customer service or call center leadership experience
• Experience in Medicare Advantage, managed care, IPA/MSO, ACO, or value-based care environments
• Proven success leading large frontline service teams
• Bilingual in English and at least one Asian language (e.g., Korean, Chinese, Vietnamese, or Tagalog) – Required
• Strong understanding of culturally competent service for senior populations

Preferred:

• Experience serving Asian or immigrant senior populations
• Familiarity with EMR, CRM, and workforce management systems
• Lean, Six Sigma, or Service Excellence training

Success Measures

• Improved patient, provider, and broker satisfaction
• Reduced escalations and complaints
• Improved access metrics and first-contact resolution
• Strong employee engagement and retention

AMM BENEFITS

When you join AMM, you're not just getting a job—you're getting a benefits package that puts YOU first:

• Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
• Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
• Career Development: Tuition reimbursement to support your education and growth.
• Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!

At US Elogistics Service Corp. DBA CIRRO Fulfillment, we're powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 28 million ft2 in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we're redefining how brands deliver customer experiences. We're looking for a Customer Success Specialist to join our North American team and drive long-term customer satisfaction, retention, and growth.

What You'll Do

• Own and manage a portfolio of B2B eCommerce clients, acting as their trusted logistics partner.
• Drive onboarding, adoption, and long-term success with CIRRO's fulfillment services.
• Serve as the client advocate internally—aligning with operations, tech, and sales to ensure a seamless experience.
• Analyze fulfillment performance metrics, proactively address challenges, and drive continuous improvement.
• Conduct regular business reviews and maintain clear communication with stakeholders.
• Identify upsell and expansion opportunities that support client growth.

What You'll Need

• 2+ years experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
• Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
• Excellent communication and relationship-building abilities.
• Experience with logistics platforms, WMS, or order management systems is a plus.
• Bachelor's degree preferred or equivalent experience in logistics, supply chain, or business.

Why CIRRO

• Competitive pay and benefits
• Fast-growing, tech-forward company
• Collaborative, global team culture
• Room for growth in a high-impact role

CIRRO Fulfillment is an equal opportunity employer.