What Is A Virtual Call Center Agent Jobs in Usa
47,144 positions found
I
Call Center Representative
Salary not disclosed
Job Title: Call Center Agent
Location: Phoenix, AZ (On-Site)
Hours/Week: 40 (Multiple Shifts)
Shift Options:
- Thursday to Monday: 12:30 PM – 9:00 PM, 12:45 PM – 9:15 PM, 1:00 PM – 9:30 PM
- Tuesday to Saturday: 1:00 PM – 9:30 PM
Duration: 3.5 months
Position Overview
The Call Center Agent is responsible for processing calls and written concerns regarding alleged child abuse and neglect. This role requires handling emotionally sensitive matters professionally and accurately, including conducting phone interviews, gathering information, and documenting reports according to state guidelines. The agent will also cross-report cases to relevant authorities when necessary.
Key Responsibilities
- Screen concerns of alleged child abuse and neglect.
- Conduct comprehensive phone interviews, research, and information gathering.
- Determine if concerns meet statutory criteria for investigation.
- Write qualitative, clear, and professional narratives.
- Perform detailed data entry and finalize all documentation daily.
- Input non-abuse correspondence and handle general inquiries about children in DCS custody.
- Cross-report criminal offenses and concerns to law enforcement or other agencies when required.
- Work additional hours, including nights, weekends, and holidays, as business needs arise.
- Adhere to scheduled shifts, breaks, and lunch times.
Required Knowledge
- Federal and state child protection laws
- Normal child development stages
- Effects of cultural differences on parenting
- Impacts of substance abuse, mental health issues, domestic violence, and poverty on families
- Roles of courts, law enforcement, hospitals, schools, and mental health agencies
- Indicators of child abuse and neglect
- Conflict resolution techniques and statewide community resources
- Microsoft Office Suite (Outlook, Word, PowerPoint, Teams) and call center applications
Required Skills
- Active listening and empathy
- Sensitivity to diverse needs, perspectives, and cultures
- Critical thinking and decision-making under time constraints
- High proficiency with technology and call center applications
- Typing speed of at least 45 WPM
- Ability to adapt interview techniques based on caller needs
- Calm and effective response in high-stress situations
Required Abilities
- Work on-site in a busy call center environment handling sensitive issues
- Understand and follow DCS policies, procedures, and standards
- Manage multiple priorities under high workloads
- Recognize indicators of abuse and neglect
- Conduct phone interviews while documenting accurately
- Write clear, intelligible, and professional narratives
- Respond to public inquiries professionally and without bias
Education & Experience
- Bachelor’s or Master’s Degree from an accredited institution
- Minimum 1 year of social service or behavioral health experience
- Call center, paralegal, or social services experience preferred
Other Requirements
- Local candidates only (must be available for in-person interviews within 1 week of posting close)
- Must pass background check and drug screening via HireRight
- Availability to start within 2 weeks of offer
Preferred Skills
- Knowledge of federal and state child protection laws
- Familiarity with cultural impacts on parenting and child development
- Ability to make time-sensitive decisions independently and accurately
Hospitality Call Center Representative (FREMONT)
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
A
Call Center Manager
✦ New
Salary not disclosed
About American Home Contractors
American Home Contractors is a fast-growing, industry-leading exterior remodeling company serving homeowners across the Mid-Atlantic. We specialize in roofing, siding, windows, doors, gutters, and premium solar solutions, including Tesla Solar Roof installations.
With thousands of 5-star reviews and operations across multiple states, our mission is simple: to install peace of mind for every homeowner we serve.
Position Overview
We are seeking a hands-on Call Center Manager to lead and support our Customer Service Representative (CSR) team across two office locations.
This role is ideal for a leader who enjoys staying connected to day-to-day operations while also developing people, improving processes, and driving performance. The Call Center Manager will balance active involvement on the phones, while coaching, performance management, and cross-functional collaboration.
This is a 100% in-office position, based out of either Fulton, MD or Chantilly, VA, with time spent in both offices.
Our Call Center Environment
- High-volume inbound and outbound call activity
- CSRs average 100–150 outbound calls per day
- Inbound calls are answered promptly, with a strong focus on customer experience
- Real-time scheduling adjustments and dispatch coordination occur throughout the day
- CRM accuracy directly impacts field productivity and revenue
- The CSR team supports multiple business lines: Tune-Up Program, Retail exterior replacements, Solar Roofing, and Solar Panels
What You’ll Do
- Lead, coach, and support a team of CSRs
- Stay engaged with daily call activity and assist with inbound or outbound calls as needed
- Monitor call performance, outbound productivity, and appointment-setting metrics
- Provide real-time coaching and feedback to help CSRs improve call quality and confidence
- Support accurate scheduling, dispatching, and same-day adjustments
- Partner with Marketing, Sales, and Operations to ensure lead flow and staffing are aligned
- Review dashboards and reports to track performance and identify opportunities
- Conduct 1:1s, performance reviews, and coaching conversations
- Participate in hiring, onboarding, and team development
- Ensure CRM (Zoho) data is accurate and consistently maintained
- Help refine workflows, scripts, and standard operating procedures
- Assist with resolving escalated customer issues professionally and efficiently
- Model company core values: Integrity, Hard Work, and Service
What Success Looks Like
- Strong, consistent call performance across the team
- High-quality appointments that align with business goals
- Reliable CRM data that supports marketing and operations
- Engaged, supported CSRs who understand expectations
- Smooth coordination with field teams and minimal scheduling disruptions
- Positive customer feedback and effective resolution of concerns
What We’re Looking For
- 3+ years of experience leading or supervising teams in a call center or high-volume customer service environment
- Comfort managing both inbound and outbound call activity
- A leadership style that combines coaching, accountability, and approachability
- Strong attention to detail and respect for accurate data and processes
- Experience using CRM systems and call center tools
- Ability to thrive in a fast-paced, collaborative environment
- Willingness to work fully in-office and spend time at both office locations
Preferred Experience
- Background in home services, construction, trades, or appointment-based sales
- Familiarity with Zoho CRM, RingCentral, Podium, or similar tools
- Experience working closely with marketing or lead generation teams
Why This Role Is Unique
This position offers the opportunity to lead a close-knit team, stay connected to the work, and play a meaningful role in shaping how customers experience our brand. It’s well-suited for a leader who enjoys being visible, accessible, and involved, while still driving performance and growth.
Resorts Contact Center Agent
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent (NORWALK)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent (AVON)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent (SANDUSKY)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent (FREMONT)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent (VERMILION)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent (AMHERST)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent - Opportunities for leadership roles and career advancement (NORWALK)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent - Opportunity for Leadership Roles (SANDUSKY)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent - Opportunities for advancement into leadership roles (AVON)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent - Growth opportunity with potential for year-round leadership roles (FREMONT)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent - Opportunity for year-round employment and leadership roles (AMHERST)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Resorts Contact Center Agent - Opportunity for career advancement into leadership roles (VERMILION)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
A
Financial Call Center Specialist
✦ New
Salary not disclosed
A-Line Staffing is now hiring a Full-Time, On-Site, Financial Call Center Specialist in Rio Rancho, NM! (THIS POSITION ON SITE! THE HOURS VARY WITH WEEKEND WORK).
About Us We are guided by a common purpose: to help make financial lives better through the power of every connection.
We deliver for our clients, teammates, communities, and shareholders every day by driving Responsible Growth.
Being a Great Place to Work is core to how we grow responsibly.
We are committed to an inclusive workplace, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making a positive impact in the communities we serve.
We support an in-office culture with defined attendance requirements while allowing role-specific flexibility.
Here, you can build a successful career with opportunities to learn, grow, and make an impact.
Job Description We are seeking a Personal Banker / Client Solutions Specialist to assist clients with their credit and short-term lending needs while identifying additional opportunities to help them reach their financial goals.
You will create a positive client experience by building, deepening, and retaining relationships, managing risk, and offering customized solutions.
Financial Call Center Specialist Compensation The pay for this position is $25.00/hr Benefits are available to full-time employees after 90 days of employment · Competitive medical, dental, and vision plans · 401(k) with company match · Paid Time Off (PTO) · Training and career development opportunities Financial Call Center Specialist Highlights This position is a Direct Hire role! The required availability for this position – Training schedule is Monday-Friday 9am-5:30pm MST After training ability to work variable schedules Monday – Friday: 6:00 AM – 8:00 PM MT Saturday: 7:00 AM – 5:00 PM MT Sunday: 6:00 AM – 3:00 PM MT Financial Call Center Specialist Responsibilities · Assist clients with credit and short-term lending needs while uncovering additional financial opportunities.
· Respond to client inquiries and concerns with tailored solutions.
· Sell and fulfill banking products, including credit cards, loans, checking, and savings accounts.
· Identify client needs for licensed sales functions and refer to Line of Business partners.
· Manage risk in every transaction using available tools.
· Build rapport and create a positive client experience through active listening and addressing questions.
Financial Call Center Specialist Requirements Passion, commitment, and drive to improve clients’ financial lives.
Ability to engage clients, understand their needs, and communicate solutions clearly.
Team-oriented with flexibility to work weekends and holidays.
Comfort with receiving feedback and adapting to ongoing changes.
Intermediate computer proficiency.
Self-motivated with strong organizational, decision-making, and problem-solving skills.
Desired Qualifications Experience providing card solutions.
Background in banking or financial services.
Call center or telephone sales experience.
Skills Client Experience Branding Customer and Client Focus Adaptability & Active Listening Problem Solving & Issue Management Referral Identification & Client Solutions Advisory Attention to Detail Knowledge of relevant laws, rules, and regulations Education Minimum: High School Diploma / GED / Secondary School or equivalent If you think this Financial Call Center Specialist position is a good fit for you, please reach out to me—feel free to call, e-mail, or apply to this posting!
About Us We are guided by a common purpose: to help make financial lives better through the power of every connection.
We deliver for our clients, teammates, communities, and shareholders every day by driving Responsible Growth.
Being a Great Place to Work is core to how we grow responsibly.
We are committed to an inclusive workplace, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making a positive impact in the communities we serve.
We support an in-office culture with defined attendance requirements while allowing role-specific flexibility.
Here, you can build a successful career with opportunities to learn, grow, and make an impact.
Job Description We are seeking a Personal Banker / Client Solutions Specialist to assist clients with their credit and short-term lending needs while identifying additional opportunities to help them reach their financial goals.
You will create a positive client experience by building, deepening, and retaining relationships, managing risk, and offering customized solutions.
Financial Call Center Specialist Compensation The pay for this position is $25.00/hr Benefits are available to full-time employees after 90 days of employment · Competitive medical, dental, and vision plans · 401(k) with company match · Paid Time Off (PTO) · Training and career development opportunities Financial Call Center Specialist Highlights This position is a Direct Hire role! The required availability for this position – Training schedule is Monday-Friday 9am-5:30pm MST After training ability to work variable schedules Monday – Friday: 6:00 AM – 8:00 PM MT Saturday: 7:00 AM – 5:00 PM MT Sunday: 6:00 AM – 3:00 PM MT Financial Call Center Specialist Responsibilities · Assist clients with credit and short-term lending needs while uncovering additional financial opportunities.
· Respond to client inquiries and concerns with tailored solutions.
· Sell and fulfill banking products, including credit cards, loans, checking, and savings accounts.
· Identify client needs for licensed sales functions and refer to Line of Business partners.
· Manage risk in every transaction using available tools.
· Build rapport and create a positive client experience through active listening and addressing questions.
Financial Call Center Specialist Requirements Passion, commitment, and drive to improve clients’ financial lives.
Ability to engage clients, understand their needs, and communicate solutions clearly.
Team-oriented with flexibility to work weekends and holidays.
Comfort with receiving feedback and adapting to ongoing changes.
Intermediate computer proficiency.
Self-motivated with strong organizational, decision-making, and problem-solving skills.
Desired Qualifications Experience providing card solutions.
Background in banking or financial services.
Call center or telephone sales experience.
Skills Client Experience Branding Customer and Client Focus Adaptability & Active Listening Problem Solving & Issue Management Referral Identification & Client Solutions Advisory Attention to Detail Knowledge of relevant laws, rules, and regulations Education Minimum: High School Diploma / GED / Secondary School or equivalent If you think this Financial Call Center Specialist position is a good fit for you, please reach out to me—feel free to call, e-mail, or apply to this posting!
P
Healthcare Call Center Representative
Salary not disclosed
Job Title : Healthcare Call Center Representative Location : Alhambra, CA 91803 (Local Remote) Duration : 3+ months contract (Possible extension ) Education : High school Diploma Shift Details : 7 am-7 pm staggered shifts, possible weekends, job seekers.
Must be able to work OT Job Description: Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.
The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
Experience working in a CALL CENTER, customer service, and a healthcare department/ environment
Must be able to work OT Job Description: Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.
The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
Experience working in a CALL CENTER, customer service, and a healthcare department/ environment
C
Bilingual Medical Call Center Rep
Salary not disclosed
Are you BILINGUAL and do you have great call center OR customer service experience and are you interested in working for a major hospital in downtown Fort Worth? Apply NOW! Don’t wait! Job Title: Bilingual Medical Call Center Rep Job ID: 153669 Location: Fort Worth Pay: $17
- $20/hr Schedule: Monday – Friday, 8am-5pm Duration: Temp 3-6 months Job Description: Provides accurate, prompt and courteous service to all Health Plan members and providers in a fast-paced call center environment.
Ensure office procedures are followed Document and update records Make outbound calls to patients and members Requirements: Must have 6 months experience working in a call center environment OR 6 months of medical experience Great Data Entry Bilingual in Spanish A positive attitude and a high standard of integrity Enjoy working with people and providing customer service Ability to maintain confidentiality No visible tattoos or piercings Must have high school diploma or GED Sense of urgency – must be able to work in a fast paced environment Hiring Process Includes: Interview with Client Drug testing Background check Clerical testing Flu shot/TB test By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy on our website .
#FW123
- $20/hr Schedule: Monday – Friday, 8am-5pm Duration: Temp 3-6 months Job Description: Provides accurate, prompt and courteous service to all Health Plan members and providers in a fast-paced call center environment.
Ensure office procedures are followed Document and update records Make outbound calls to patients and members Requirements: Must have 6 months experience working in a call center environment OR 6 months of medical experience Great Data Entry Bilingual in Spanish A positive attitude and a high standard of integrity Enjoy working with people and providing customer service Ability to maintain confidentiality No visible tattoos or piercings Must have high school diploma or GED Sense of urgency – must be able to work in a fast paced environment Hiring Process Includes: Interview with Client Drug testing Background check Clerical testing Flu shot/TB test By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy on our website .
#FW123
B
PFS Call Center Representative - 40 hrs/wk, 1st shift
Salary not disclosed
PURPOSE OF THIS POSITION The PFS Call Center Representative serves as the hospital’s primary contact for all patient billing inquiries.
Acts as a liaison between Blanchard Valley Health System and patients, providers, and payers for all post-care matters related to account resolution.
Provides information regarding hospital billing practices, policies, and patient billing statements.
Assists patients in understanding billing statements to ensure swift resolution of outstanding balances.
Fulfills the organization’s mission of care and service by providing superior customer service to the patient community.
JOB DUTIES/RESPONSIBILITIES Duty 1.
Responds promptly to patient inquiries regarding hospital billing procedures, policies, and statements.
Accepts inbound phone calls from patients, physician offices, insurance carriers, etc.
within a specific response-to-call timeframe and with the intent to resolve the caller’s concern immediately.
Documents all patient accounts activities concisely, including future steps needed for resolution.
Duty 2.
Follows scripts as provided by the Patient Financial Services/Revenue Cycle Leadership to facilitate consistent and expedient account resolution.
While also utilizing multiple resources to resolve patient inquiries while on the phone, preparing/reviewing billing correspondence, or in person.
Duty 3.
Responsible for insurance verification resulting in accurate billing and patient balances.
Duty 4.
Negotiates full payment from patients and helps them set up an agreeable payment plan and/or external payment program.
Collects patient payments made over the counter, over the phone, and by mail daily; properly records all payment types (e.g., cash, check, debit, credit) and transactions into the computer system.
Duty 5.
Understands different payer regulations and can communicate effectively with patients regarding their Explanation of Benefits (EOB) Duty 6.
Responsible for all cashier functions when needed at the Findlay campus.
Including registration, financial counseling, and banking requirements.
Providing timely and accurate reporting, patient, and associate satisfaction.
Duty 7.
Monitors, completes, and maintains appropriate productivity levels of assigned tasks in accordance with team standards.
Duty 8.
The above duties reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.
Duty 9.
Remains current on collection laws, Medicare/Medicaid laws, HCAP regulations and guidelines, third party funding requirements, and adheres to all requirements for compliancy.
Duty 10.
Maintains a thorough understanding and education of federal and state regulations and payer specific policies and requirements to promote compliant credit and collection practices.
Adheres to HIPAA related privacy, security and transaction & code set regulations in compliance with the federal guidelines.
Accurately documents all account activity.
Regularly attends and actively participates in staff meetings, in-service, and continuing education programs as offered.
This provides needed educational updates for compliancy and organizational changes in the healthcare industry.
Duty 11.
Regularly attends and actively participates in staff meetings, training and continuing education that aligns with recognized improvement opportunities, payer policies and procedures and ensures to maintain up to date certifications.
This could be remote and/or onsite as necessary, per the BVHS remote policy.
Assists in other duties and projects as needed assigned by the supervisor and/or manager.
REQUIRED QUALIFICATIONS High school graduate or GED equivalent 2-3 years of experience in medical billing and collections, or satisfactory completion of internal billing/self-pay billing assessment.
Certified Patient Financial Services Specialist certificate to be completed within 12 months of hire date.
Knowledge and experience with Microsoft office products and Window PC functionality Excellent written and verbal communication with positive oriented interpersonal skills.
Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.
The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status.
Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.
PREFERRED QUALIFICATIONS Health administrative certification/degree or related field, and/or relevant work experience Previous experience in a call center or “dialer” environment.
Medical terminology.
ICD 10 and/or CPT coding knowledge.
PHYSICAL DEMANDS This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting.
The associate must be able to sit for three hours, walk for one hour and stand for two hours per day.
The associate must be able to lift 20 pounds.
The individual must have excellent eye/hand coordination to operate the machines.
This position requires corrected vision and hearing in the normal range.
Acts as a liaison between Blanchard Valley Health System and patients, providers, and payers for all post-care matters related to account resolution.
Provides information regarding hospital billing practices, policies, and patient billing statements.
Assists patients in understanding billing statements to ensure swift resolution of outstanding balances.
Fulfills the organization’s mission of care and service by providing superior customer service to the patient community.
JOB DUTIES/RESPONSIBILITIES Duty 1.
Responds promptly to patient inquiries regarding hospital billing procedures, policies, and statements.
Accepts inbound phone calls from patients, physician offices, insurance carriers, etc.
within a specific response-to-call timeframe and with the intent to resolve the caller’s concern immediately.
Documents all patient accounts activities concisely, including future steps needed for resolution.
Duty 2.
Follows scripts as provided by the Patient Financial Services/Revenue Cycle Leadership to facilitate consistent and expedient account resolution.
While also utilizing multiple resources to resolve patient inquiries while on the phone, preparing/reviewing billing correspondence, or in person.
Duty 3.
Responsible for insurance verification resulting in accurate billing and patient balances.
Duty 4.
Negotiates full payment from patients and helps them set up an agreeable payment plan and/or external payment program.
Collects patient payments made over the counter, over the phone, and by mail daily; properly records all payment types (e.g., cash, check, debit, credit) and transactions into the computer system.
Duty 5.
Understands different payer regulations and can communicate effectively with patients regarding their Explanation of Benefits (EOB) Duty 6.
Responsible for all cashier functions when needed at the Findlay campus.
Including registration, financial counseling, and banking requirements.
Providing timely and accurate reporting, patient, and associate satisfaction.
Duty 7.
Monitors, completes, and maintains appropriate productivity levels of assigned tasks in accordance with team standards.
Duty 8.
The above duties reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.
Duty 9.
Remains current on collection laws, Medicare/Medicaid laws, HCAP regulations and guidelines, third party funding requirements, and adheres to all requirements for compliancy.
Duty 10.
Maintains a thorough understanding and education of federal and state regulations and payer specific policies and requirements to promote compliant credit and collection practices.
Adheres to HIPAA related privacy, security and transaction & code set regulations in compliance with the federal guidelines.
Accurately documents all account activity.
Regularly attends and actively participates in staff meetings, in-service, and continuing education programs as offered.
This provides needed educational updates for compliancy and organizational changes in the healthcare industry.
Duty 11.
Regularly attends and actively participates in staff meetings, training and continuing education that aligns with recognized improvement opportunities, payer policies and procedures and ensures to maintain up to date certifications.
This could be remote and/or onsite as necessary, per the BVHS remote policy.
Assists in other duties and projects as needed assigned by the supervisor and/or manager.
REQUIRED QUALIFICATIONS High school graduate or GED equivalent 2-3 years of experience in medical billing and collections, or satisfactory completion of internal billing/self-pay billing assessment.
Certified Patient Financial Services Specialist certificate to be completed within 12 months of hire date.
Knowledge and experience with Microsoft office products and Window PC functionality Excellent written and verbal communication with positive oriented interpersonal skills.
Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.
The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status.
Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.
PREFERRED QUALIFICATIONS Health administrative certification/degree or related field, and/or relevant work experience Previous experience in a call center or “dialer” environment.
Medical terminology.
ICD 10 and/or CPT coding knowledge.
PHYSICAL DEMANDS This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting.
The associate must be able to sit for three hours, walk for one hour and stand for two hours per day.
The associate must be able to lift 20 pounds.
The individual must have excellent eye/hand coordination to operate the machines.
This position requires corrected vision and hearing in the normal range.
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