What Is A Customer Experience Agent Jobs in Usa

Medasource Customer Experience Associate

Medasource is looking to hire a Customer Experience Associate for our national headquarters located in Indianapolis, IN. Medasource is a national healthcare and life sciences recruiting and consulting firm. We partner with healthcare and life science companies and provide them with national talent for their staff and project related needs.

The Customer Experience Associate will assist in creating and providing a white glove service to our consultants and clients. The role will require you to talk with our current and prospective consultants and provide first line communication for their concerns and questions.

Responsibilities:

• Aid and assist the recruiting and sales teams in handling client and consultant questions
• Provide timely responses to inquiries regarding pay, benefits, time portal issues etc.
• Monitor company experience surveys and determine areas for improvement
• Assist headquarters staff with improving consultant and client interactions and services
• Monitor support email weekly to handle Tier 1 questions from the field
• Provide creative solutions for frequently asked questions
• Continuously improve the experience we provide to our clients and consultants
• Escalate situations to internal staff as needed

Requirements:

• Previous customer service experience preferred
• Ability to work in an efficient manner and execute daily tasks
• Comfortability talking with clients and consultants via email, phone, web chat etc.
• Strong work ethic and ability to grow within the role

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local law

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Drives the success of a customer by leveraging expertise to help maximize growth. Enhances and enables customer utilization of the Xvantage platform through various activities. Through maximized platform utilization, our Customer Experience Representatives are focused on delivering and maximizing outcomes for aligned customers to include items such as: training & enablement, pipeline development, and upgrades/cross-sell initiatives utilizing platform data.

As a Customer Experience Representative within a platform company, Ingram Micro, you will play a key role in enabling sales within a specific customer of products and services. Serving as a customer subject matter expert, you will collaborate closely with Ingram vendor teams, vendor resources, and customers to provide valuable insights, technical expertise, and exceptional service. Your knowledge of the customer in addition to strong communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer.

• Proactively engage with customers to understand their challenges, goals, and requirements and recommend suitable solutions.
• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
• Leverage internal resources to deliver the best solutions and value to customers.
• Identifies opportunities to increase usage of the Xvantage platform for reseller partners.
• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.
• Skilled in: Good communication and collaboration skills. Self-motivated and proactive with a strong sense of ownership and accountability.
• Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Ability to be a team player and to collaborate with cross-functional teams and vendors.
• Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.

• Typically requires a four-year college degree or equivalent experience and 2 years functional experience.

*This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across the U.S. is USD $47,300.00 - $75,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Title: Customer Experience Associate, CX2

Reports to: Customer Experience Manager

Location: Hybrid, El Segundo CA

WHO WE ARE

Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can’t have modern technology comforts.

WHAT WE NEED

We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers’ needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment.

JOB TYPE This is a full-time, nonexempt position.

TASKS & RESPONSIBILITIES

Your responsibilities are inclusive of the following but are not limited to:

• Expertly address questions via phone, email and chat providing answers that are quick and easy to understand
• Assist Management in policy updates for the department based on current business needs
• Support the Customer Experience Associates during the department manager’s absence
• Support management in process execution to monitor orders, inventory, return and exchanges
• Support department in addressing functionality issues and implementing process improvements
• Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance.
• Adopt the Wolf & Shepherd’s voice and tone to convey our brand and personality, and ensure a pleasant customer experience.
• Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement.
• Communicate customer feedback and insights to Management, to better understand trends and customer preferences.

SKILLS & EXPERIENCE

• Must be highly organized with strong attention to detail.
• Strong verbal and written communication skills.
• Ability to maintain a friendly and professional demeanor in a fast paced environment.
• Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude.

REQUIREMENTS & QUALIFICATIONS

• Minimum of 3 years of direct customer experience work.
• Strong knowledge of Excel, Shopify, Zendesk
• Strong interpersonal and communications skills, and independent work ethic.
• Excellent time management skills and organizational abilities.
• A positive, outgoing, high energy and entrepreneurial personality.

PERKS & BENEFITS

We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package.

• Health, vision, and dental benefits program
• 401(k) plan
• Paid time off
• Sick pay
• Frequent free meals and snacks and company-sponsored gatherings
• Wolf & Shepherd shoes and more

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

Responsibilities:

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include: associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address: 11030 Pines Blvd

Location: USA TJ Maxx Store 0037 Pembroke Pines FL

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

Creates a positive internal and external customer experience

Promotes a culture of honesty and integrity; maintains confidentiality

Takes an active role in training and mentoring Associates on front end principles

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

Addresses customer concerns and issues promptly, ensuring a positive customer experience

Ensures Associates execute tasks and activities according to store plan; prioritizes as needed

Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates

Provides and accepts recognition and constructive feedback

Partners with Management on Associate training needs to increase effectiveness

Ensures adherence to all labor laws, policies, and procedures

Promotes credit and loyalty programs

Supports and participates in store shrink reduction goals and programs

Promotes safety awareness and maintains a safe environment

Other duties as assigned

Available to work flexible schedule, including nights and weekends

Strong understanding of merchandising techniques

Capable of multi-tasking

Strong communication and organizational skills with attention to detail

Able to respond appropriately to changes in direction or unexpected situations

Team player, working effectively with peers and supervisors

Able to train others

1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Location: USA TJ Maxx Store 1564 Geneseo NY

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 2280 E Mason St Suite 200

Location: USA Marshalls Store 1375 Green Bay WI

This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution.

• Helps drive the client experience while maximizing sales potential of each client
• Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking
• Asks appropriate questions to determine client's needs
• Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly
• Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience

• Aids the replenishment and restock efforts by working with the Support Team to ensure Salon replenishment standards are maintained
• Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader

• Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the client's Salon experience)
• Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines
• Maintains and updates automated client records including lab data and release forms

• Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards
• Ensures all Salon equipment is in good working order
• Works with the Salon team to ensure company and state standards are met
• Partners with loss prevention to provide a safe and client friendly environment

• Ensures personal Salon service and retail sales goals are met
• Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader
• Sells additional services and products, and executes current Salon marketing programs
• Consistently meets established performance standards for the role, including (but not limited

• Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
• Results: Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; act with energy and urgency.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range USD $15.25/Hr -USD $19.07/Hr.

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint.

We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK’s customer experience vision.

RESPONSIBILITIES:

Customer Experience Leadership & Strategy

• Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives.
• Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth.
• Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions.
• Advance CALPAK’s DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication.
• Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more.

Team & Workflow Management

• Oversee the Assistant CX Manager, providing leadership, coaching, and development support.
• Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs.
• Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency.

Data, Reporting & Insights

• Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making.
• Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction.
• Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements.
• Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps.

CX Systems & Cross-Functional Execution

• Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities.
• Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared.
• Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey.
• Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs.

QUALIFICATIONS:

• 5+ years of experience in customer service environment.
• Gorgias, Zendesk or similar CRM experience required.
• Proficiency in Shopify or ecommerce platform experience preferred.
• Excellent written and verbal communication skills.
• Experience building, leading, and developing a team.
• Strong analytical skills and the ability to interpret and act on data insights.
• A proactive problem solver with strong troubleshooting and escalation judgment.
• Comfortable with ambiguity and able to take initiative in leading projects.
• Proven success working cross-functionally with all levels of the organization.
• Highly collaborative, driven, and passionate about elevating customer experience.
• Salary range: $80,000–$100,000 annually (annualized for a 6-month contract)