What Does Versace Represent Jobs in Usa

****Must have Manufacturing Experience****

JOB SUMMARY

The Customer Account Representative maintains quality relationships, services the needs of customers and troubleshoots order progress and any issues that may arise in the plant while maximizing sales potential. The Customer Account Representative will function as a liaison between internal teams and the customer to facilitate information gathering and coordinating cross functional meetings to resolve any emerging problems that our customer accounts may face with accuracy and efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Customer Account Representative (CAR) at Arcmed Group is responsible for understanding customer needs, communicating them effectively to production, and completing the communication loop back to customers. This includes but is not limited to managing incoming orders, answering questions, and solving problems for customers and prospects.
• Entering orders and confirming changes in Arcmed’s ERP system. Sending confirmations to customers promptly.
• Working with production supervisors, procurement, and planning to solve problems and meet customer needs. Occasionally, this means going onto the production floor to get to the root cause of issues and designing creative solutions.
• As part of an account team, the CAR works with Applications Engineers, Key Accounts Executives, and Distribution Sales Manager to achieve company sales goals by account.
• Performing tasks and duties in support of Customer Service as required by Customer Experience Manager, the VP of Sales & Marketing, or other managers

EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS

• At least 3-5 years’ customer service experience in a manufacturing company.
• Bachelor’s Degree or equivalent desired.
• Strong attention to detail and organization skills required.
• Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Take a hands-on approach to finding solutions to problems.
• Excellent ability to communicate orally and in writing in English.
• Well-developed literacy, numeracy, and computer skills with a technical aptitude.
• Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations.

COMPUTER AND SOFTWARE REQUIREMENTS

• Experience with Epicor ERP is a plus.
• Microsoft: Office 365; SharePoint; Teams; and OneNote preferred.
• Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
• Ability to work with general office equipment.
• Ability to work with and understand databases is necessary and the ability to learn technical skills.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
• Must have enough endurance to perform tasks over extended periods of time.
• Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
• Must be able to listen and respond to questions and instructions.

Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.

Overview

Heinemann Saw is looking for a driven, technically savvy Outside Sales Representative to represent Heinemann Saw and Lennartz cutting tools. This role is ideal for a mechanically inclined sales professional who thrives in industrial environments and enjoys building long-term customer relationships. You’ll be responsible for uncovering new business opportunities, expanding demand within existing accounts, and serving as a trusted partner to production end users, distributors, and agency representatives. This position plays a critical role in driving revenue growth and expanding market presence across a diverse, multi-state territory.

Key Responsibilities

• Develop and maintain strong relationships with customers, distributors, and agency partners.
• Identify and pursue new business opportunities, converting leads into long-term, sustainable accounts.
• Grow and expand existing accounts by identifying new applications and demand opportunities.
• Partner closely with internal teams to develop solutions and successfully close sales.
• Conduct on-site product demonstrations and provide hands-on technical support to end users.
• Deliver tailored sales presentations aligned to customer needs, applications, and production goals.
• Travel throughout the assigned territory to visit customers and attend meetings, with 30–60% overnight travel required.

Qualifications

• 3+ years of outside sales experience in a heavy industrial or manufacturing environment; experience with cutting tools or metalworking products is strongly preferred.
• Strong mechanical aptitude with the ability to operate, adjust, or troubleshoot industrial machinery.
• Proven experience working with distributors and agency representatives in a B2B sales environment.
• Excellent organizational skills, customer service mindset, and presentation capabilities.
• Strong communication skills with the ability to build rapport at all levels of an organization.
• Self-motivated, proactive, and comfortable managing a large, multi-state sales territory independently.
• Willingness and ability to travel extensively, including overnight stays.

Additional Requirements

• Bachelor’s degree in Business, Marketing, or equivalent sales experience required.
• Associate degree in Machining, Manufacturing Technology, or a related technical field is a plus.
• Prior technical training in metals, metallurgy, or cutting tools preferred.
• Valid driver’s license with a strong driving record.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and online research tools.
• Experience working with spreadsheets, ERP systems, and databases.
• AutoCAD experience is a plus.

Why Join Heinemann Saw

• This is an exciting opportunity to join a well-established, highly respected organization in the cutting tool industry. If you’re a high-energy, technically skilled sales professional who enjoys being in the field and making a measurable impact, we’d love to hear from you.

Additional Job Application Terms

This job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.

About the Company

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing).

About the Position

We are looking for a passionate, strategic, and professional Independent Contractor Sales Representative to represent the Made Goods. Pigeon & Poodle and Blue Pheasant to designers in Los Angeles. The ideal candidate has a proven track record in outside sales in luxury home furnishings and strong and successful relationships with designers. The ideal candidate is driven, goal and solution-oriented, and provides excellent customer service. This position includes partnering with our Los Angeles showroom team to represent our brands to area designers.

What you can do for us:

• Meet or exceed sales goals established by the Directors of Sales for the Ardmore Home Family of Brands: Made Goods, Pigeon & Poodle, Blue Pheasant, and Burton James
• Collaborate with LA Showroom team on a shared account list, targeting LA-based interior designers
• Present as a brand ambassador to customers either in-showroom or on-site in design offices
• Ability to identify opportunities by brand, customer, or location based on observation and data analysis
• Identify competitors and relevant industry opportunities, including local conferences, networking and tradeshow events
• Travel to High Point Market twice yearly
• Work with the sales leadership team to represent the brand at trade shows, company events, and national sales meetings

Job Qualifications:

• 5+ years of proven sales experience with specific, relevant background in the sales of high-end luxury home furnishings business
• Existing relationships with LA designers highly preferred
• Strong knowledge of Microsoft office (Excel, Word, MS Outlook)
• Strong verbal/written skills
• Must have reliable transportation and the ability to travel locally to off-site appointments as needed
• Ideal candidate is located in or near Central Los Angeles to support on-site needs and local travel
• Demonstrated initiative and strategic decision making
• Ability to multi-task and thrive in a fast-paced work environment

This is an independent contractor role with total annual earning potential ranging from $125,000 to $175,000, dependent on sales performance, account development, and market penetration.

Company Description

Revanix Biomedical is a Surgical Repair Company based out of South Florida with a second facility in Huntington Beach, California. We provide top quality repairs of surgical and biomedical hospital equipment.

Role Description

This is a full-time on-site role as a Medical Sales Representative located in Dallas, TX. This is an excellent opportunity for recent college grads or individuals interested in breaking into the dynamic field of medical device sales. The Sales Representative will be responsible for building relationships with new accounts, managing and growing current accounts, and presenting our services to potential customers. The Sales Representative will also be responsible for following up with clients, and ensuring customer satisfaction.

On-the-job training: You'll receive comprehensive training on surgical and biomedical device repairs, and gain valuable knowledge of the healthcare industry in the process.

Collaborative environment: You'll work closely with numerous departments in the hospital, providing top-notch equipment repair services.

Competitive compensation: We offer you a solid base salary along with ample opportunity for commission and bonuses based on performance.

Perks and benefits: Revanix offers paid holidays, insurance options, and other fantastic benefits that we'll discuss further in your offer letter.

Supportive team: You'll be joining a strong team with excellent leadership.

Thriving territory: Dallas is a well-established territory, and you'll have the opportunity to help manage several accounts right from the start.

Traveling: The Medical Sales Representative will also be traveling once a month to Oklahoma City and neighboring cities within a 200 mile radius

Qualifications

• Bilingual Spanish/English would be great, but not a requirement.
• Sales and Business Development skills, including lead generation, relationship building, account management
• Excellent interpersonal and communication skills for presenting to customers
• Ability to work independently and as part of a team to meet sales goals
• Proficiency in Microsoft Office and CRM software
• Bachelor's degree is a plus but not required.
• Experience in medical device or pharmaceutical sales is a plus, but not required.

If you or someone you know is interested, please feel free to send me a DM and email your resume.

**This role includes uptown Manhattan**

Phathom Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of gastrointestinal (GI) diseases. With exclusive rights in the United States, Europe, and Canada to vonoprazan—a first-in-class potassium-competitive acid blocker (PCAB)—Phathom is working to transform the treatment of acid-related disorders.

Our Current Portfolio Includes

• VOQUEZNA® (vonoprazan) tablets, approved for the treatment of heartburn associated with Non-Erosive GERD, as well as the healing and maintenance of healing of Erosive GERD
• VOQUEZNA® TRIPLE PAK® (vonoprazan tablets, amoxicillin capsules, clarithromycin tablets) and VOQUEZNA® DUAL PAK® (vonoprazan tablets, amoxicillin capsules), approved for the treatment of H. pylori infection in adults

Beyond our commercialized products, we are advancing a pipeline focused on innovative treatments for other acid-related GI disorders, including Eosinophilic Esophagitis (EoE).

At Phathom, we are fueled by innovation, driven by purpose, and united by a shared commitment to improving patient outcomes. Our team comprises seasoned GI and industry experts with proven track records of delivering groundbreaking therapies, including anti-secretory agents. Together, we are tackling unmet medical needs and working hard to enhance the lives of patients.

We seek motivated, innovative problem-solvers who excel in fast-paced, collaborative environments and are eager to make an impact. At Phathom, you’ll find more than a career – you’ll join our “Phamily,” where employees feel empowered, valued, and inspired to do their best work.

In July 2025, we proudly earned the distinction of being Great Place to Work® certified, with 89% of surveyed employees affirming that Phathom is an exceptional workplace.

Ready to help change the landscape in GI? Join us and be part of something extraordinary.

Job Summary

The Territory Sales Representative has a responsibility to meet and exceed sales objectives in their assigned geography while in accordance with all applicable company and regulatory standards. The territory sales representative will work to understand and identify customer needs, aligning appropriate resources and all pull through activities. The territory sales representative will acquire advanced product and disease state knowledge that allows for in-depth engagement with all health care professionals. Reporting to the Regional Sales Manager, this individual will promote the company's first ever product calling on Gastroenterologists, Advanced Practice Practitioners (APPs) and select Primary Care Physicians in assigned territory to achieve sales goals. The territory sales representative will work closely with peers, Regional Sales Managers, and commercial colleagues to achieve territory, region, and corporate goals.

Essential Job Responsibilities

Responsibilities will include, but are not limited to, the following:

• Drives sales performance to ensure sales goals are met or exceeded.
• Maintain advanced product and disease state expertise to effectively engage Gastroenterologists, Primary Care Physicians, APPs, and office-staff delivering clinically focused messages introducing a new treatment option and overcoming objections.
• Continuously builds understanding of territory market dynamics and market access opportunities accelerating pull through by effectively communicating with HCPs and office staff.
• Works closely with Regional Sales Manager and Strategic Account Specialists (SAS) to effectively develop territory business plans to achieve sales goals.
• Works with peers, marketing, training, and sales operations driving operational execution and sharing best practices.
• Meets all administrative management responsibilities including effective use of CRM, and expense reporting.

Qualifications

• Bachelor’s degree from an accredited college or university
• Two years or more of successful medical sales experience (e.g., dental, medical device, laboratory, diagnostics) or one year pharmaceutical sales experience; GI Specialty experience preferred
• Proven and consistent track record of success in sales performance
• Experience launching new products
• Demonstrated success leveraging all resources (marketing, market access pull through and technology solutions).
• Proven business acumen and analytical expertise
• Builds professional relationships with office staff and others in the customer network
• Demonstrated success in both live and virtual interactions.
• Ability to work in a fast paced, dynamic work environment
• Strong technical skills, computer proficiency with Microsoft Office Suite including Excel, PowerPoint and digital meeting platforms including Veeva Engage, Teams, Zoom etc.
• Valid driver’s license and safe driving record
• Some territory overnight travel may be required depending on geography
• Travel to national, regional, and corporate office may be required

Phathom’s Core Values

• Perseverance – With hard work and determination, together we overcome all obstacles
• Humble – We put others first, remain grounded and let our work speak for itself
• Accountable – We are reliable and take personal responsibility in all that we do. We take pride and ownership in our work every day
• Transparent – We say what we mean, debate openly and respectfully, and have no hidden agendas
• Entrepreneurial – We are nimble, agile and embrace innovation. We challenge the status quo, enjoy change and approach problems unconventionally

Working At Phathom

At Phathom, we prioritize the total well-being of our “Phamily” members. Our commitment is reflected in a competitive employee benefits package designed to support employees and their families’ overall well-being, now and in the future, including:

• Highly competitive medical, dental and vision coverage options with low monthly premiums
• Roth & Traditional 401(k) savings plan with annual employer match
• Long-term incentive equity compensation program
• Employee Stock Purchase Plan (ESPP)
• Comprehensive paid leave programs, including:
• 16 weeks of paid parental leave for all new parents
• 4-week part-time Bridge-Back-to-Work Program
• Hybrid and Flex Working Arrangements
• Unlimited Time Off
• 17 paid company holidays in addition to a year-end winter shutdown period

Other Benefits

• Annual Fitness & Wellbeing Reimbursement
• Company-provided Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Pet insurance benefits
• Company-funded HSA plan
• Accident and Hospital Indemnity insurance
• Employee Assistance Program (EAP)
• Paid time off to volunteer
• Employee recognition program
• Employee discounts

The expected annual base salary range for this role is $90,000 - $140,000.

Phathom is an equal opportunity employer that is committed to inclusion and diversity and provides equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Applicants with a disability who require a reasonable accommodation for any part of the application, interview or hiring process can contact us by sending an email to

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Sika is looking for an experienced Service Representative to join its growing team in the Sealy, TX area for the Roofing business. The sales representative is responsible Coordinate with local manufacturer’s representatives to accomplish goals and objectives. Create and identify new market opportunities. Responsible to oversee specification activity through Roofing Consultants, Architects, Engineers and all other influencing parties. Roofing contractor account management to include bid returns, receivables, territory coverage. Establish and manage key owner relationships and activities within territory. Provide weekly, monthly sales activity reports. Assess project pricing including general pricing directives. Box lunch seminar presentations. Sample, literature presentation. Specification writing. Follow company environmental and safety policies. Understand the client and building owner needs. Possess a prominent level of technical skills in determining which products and systems best fit the needs for each unique application. Offer Roofing and Waterproofing solutions. Oversee partners (installers) and owner’s sales daily, monthly, and yearly. Travel required up to 80% for internal meetings and client sites. Telecommuting is permitted 100% of the time.

Specific Responsibilities:

• Position Sika Sarnafil as a company that provides quality products and service
• Sales of all Sika Sarnafil Roofing and Waterproofing systems to meet agreed upon budget and gross margin objectives
• Coordinate with local manufacturer’s representatives to accomplish goals and objectives
• Create and identify new market opportunities
• Solely responsible to oversee specification activity through Roofing Consultants, Architects, Engineers and all other influencing parties
• Roofing contractor account management to include bid returns, receivables, territory coverage
• Establish and manage key owner relationships and activities within territory
  
  

Requires a Bachelor’s degree in Civil Engineering, or a directly related field plus three (3) years of experience. Will accept Master’s degree and 2 years of experience.

Must have at least two (2) years of experience with the following:

• Developing new customer markets

• Understanding large company culture specific to Sika and incorporating this into customer interactions

• Managing pricing and carrying out pricing directives with quotations specific to each project

• Literature / Specification presentations specific to Sika products

• Specification writing to incorporate Sika products

• Understanding and carrying company environmental and safety policies specific to Sika

• Reading and understanding architectural drawings to help our customers

Travel required up to 80% for internal meetings and client sites. Telecommuting is permitted 100% of the time.

• 401k with Generous Company Match
  
  

• Bonuses
  
  

• Medical, Dental, and Vision Benefits
  
  

• Paid Parental Leave
  
  

• Life Insurance
  
  

• Disability Insurance
  
  

• Paid time off, paid holidays
  
  

• Floating holidays + Paid Volunteer Time
  
  

• Wellness/Fitness Reimbursements
  
  

• Education Assistance
  
  

• Professional Development Opportunities
  
  

• Employee Referral Program & More!
  
  

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Company Description

LAND SERVICES, INC. (LSI) is a nationwide consulting firm specializing in Right of Way, Environmental, Permitting, Construction, and Mapping Support services. We partner closely with clients, aligning with their goals and needs to deliver successful project outcomes. Our team is composed of experienced professionals dedicated to completing projects with efficiency and professionalism. LSI takes pride in being a trusted name in the industry by providing customized and high-quality solutions.

Position:                      FIELD REPRESENTATIVE

Alias:                            ROW Representative, ROW Agent

Service-Specific:          Right of Entry and survey support

Location:                     Field-based on project site (nationwide, actively looking for support in Oregon, North Dakota, Montana, Wyoming and Colorado)

Reports to:                   Field Supervisor and Project Manager

General Summary:

The Field Representative supports project activities primarily in the field (with some work-from-home as authorized). This role is responsible for meeting with landowners to obtain written Right of Entry agreements and providing notifications to support access for field teams conducting surveys. The Field Representative serves as a key liaison between landowners and project teams while ensuring compliance with company procedures and project requirements.

Essential Job Functions:

·       Research and determine current property owners of properties affected by project activities, including properties required for access only.

·       Utilize online mapping platforms to identify properties impacted by project work.

·       Establish and maintain positive relationships with landowners and field crews through phone, text, email, and in-person interactions.

·       Explain project scope and activities to landowners and respond to questions or concerns.

·       Compile clear and concise contact reports documenting landowner interactions.

·       Negotiate and obtain required rights from property owners, including rights of entry, temporary access, and permanent or temporary easements.

·       Work with landowners to resolve damage claims, negotiate settlements, prepare project-approved damage reports, and obtain releases.

·       Coordinate with project personnel including project managers, field supervisors, surveyors, environmental teams, and office-based support staff.

·       Prepare and submit daily reports in accordance with established company procedures.

·       Demonstrate a strong work ethic and ability to manage multiple priorities in a fast-paced environment.

·       Read and comprehend legal descriptions, maps (topographic and geographic), construction drawings, as-builts, and legal documents.

·       Travel to multiple project sites and landowner locations throughout the workday.

Knowledge, Skills, and Abilities:

·       Ability to follow company policies, procedures, and safety requirements.

·       Strong written and verbal communication skills demonstrated in a professional and positive manner.

·       Ability to accept responsibility and perform effectively in occasionally stressful situations with frequent interruptions.

·       Ability to facilitate field visits and meetings with landowners and field crews.

·       Demonstrated independent thinking, initiative, and problem-solving skills.

·       Ability to work independently with minimal supervision.

·       Strong organizational and multitasking skills.

·       Ability to read and interpret maps and assess project impacts on landowner properties.

·       Proper document management skills throughout all stages of a project.

·       High level of organization and attention to detail.

Education and Experience:

·       Bachelor’s or associate degree in business, real estate, or a related field preferred.

·       Minimum of two (2) years of related right-of-way experience required.

·       Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

·       Experience using web-based mapping platforms (e.g., Google Earth or similar tools).

Mobilization and Travel:

·       A valid U.S. driver’s license is required.

·       Active automobile insurance is required if using a personal vehicle for work-related travel.

·       Use of a personal vehicle may be required for mobilization and project-related travel.

·       Ability to travel long distances during the workday is required and may include up to approximately 7 hours of driving per day, depending on project needs.

·       Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position, consistent with applicable law.

Potential weekly working hour range of forty to sixty hours.

(Please note, the hourly rate automated by LinkedIn is not accurate. Salary will be discussed with the candidate.)

Equal Employment Opportunity Statement

Land Services is an equal opportunity employer. We are committed to creating an inclusive and respectful workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

About the Company

If you’re passionate about future-focused innovation and joining a team where your ideas are valued and your skills are honed, we invite you to join Ultrafabrics as we reshape the world of high-tech performance fabrics. At Ultrafabrics, we combine high-performance, comfort, and sustainability to support the visions of leading designers and manufacturers in over 10 global industries.

About the Role

We are seeking a Customer Success Representative who brings strong textile industry knowledge, exceptional communication skills, and a leadership mindset. This role requires someone who collaborates easily with a team while also working independently with confidence and accountability. As a key link between Ultrafabrics and our customers, you will represent our premier brand through professionalism, accuracy, and service excellence. Customers rely on us to make their jobs easier by providing clear, reliable information, supporting accurate and timely order management, including the handling of international orders and shipping, and delivering thoughtful, white-glove support. This is not a sales position and does not include sales quotas—you are our best sales tool, representing Ultrafabrics through expertise, responsiveness, and strong customer relationships.

Responsibilities

• Provide high-level customer support for assigned accounts, delivering consistent and professional white-glove experience
• Process customer orders accurately and efficiently, including order entry, delivery updates, and follow-through
• Provide shipment tracking and proactively address service-related issues in a timely and solutions-oriented manner
• Communicate effectively with customers, sales representatives, and internal teams via phone and email
• Monitor email inquiries throughout the day to ensure prompt, accurate responses
• Manage inbound and outbound phone communications related to order status, stock availability, and issue resolution
• Work closely with shipping and purchasing teams to support smooth execution and on-time delivery
• Resolve customer complaints, discrepancies, or errors with professionalism, empathy, and attention to detail
• Participate in team meetings and support a collaborative, accountable team environment
• Lead by example by sharing knowledge, supporting teammates, and upholding service standards

Qualifications

• Experience in the textile or materials industry
• Strong understanding of customer service operations, order management, and logistics workflows
• Demonstrated ability to work independently while contributing effectively within a team
• Experience mentoring, training, or supporting team members is preferred
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize in a fast-paced environment
• Detail-oriented with proven problem-solving capabilities to meet customer satisfaction
• Commitment to accuracy, accountability, and continuous improvement
• Ability to anticipate customer needs and follow through
• Strong interpersonal and relationship-building skills

We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

• Generating sales leads.
• Managing incoming calls.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.
• Identifying customers' needs.
• Meeting sales objectives.
• Following procedures and policies.

• High school diploma or equivalent.
• Experience in customer service.
• Strong telephone etiquette.
• Familiarity with CRM tools.
• Excellent communication skills.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.