What Comes Under Technical Services Jobs in Usa

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Technical Project Manager (TPM) 4

Compa Industries is searching for qualified Technical Project Manager (TPM) 4 candidates to support our client at Los Alamos National Laboratory (LANL).

Salary: $108-$115/hr

Location: Remote or LANL (Hybrid flexibility based on project needs)

Citizenship: U.S. Citizenship Required

Work Schedule: 4/10s (aligned with field installation schedule)

Clearance: Q Clearance (ability to obtain required; not required to start)

Mandatory Experience Requirement – Read Before Applying

• Candidates must have experience managing project activities in DOE, NRC, or NNSA Hazard Category 2 facilities.
• Candidates must have extensive DOE nuclear project experience (minimum ~12 years or equivalent).
• Candidates must be able to obtain and maintain a Q clearance and work in a nuclear facility environment.

Applications missing these requirements will not be considered.

Impact

The Technical Project Manager (TPM) 4 is a senior leadership role responsible for delivering complex, high-visibility projects within a DOE Hazard Category 2 and Security Classification 1 nuclear facility.

This role directly supports national security missions by ensuring projects are executed safely, efficiently, and in compliance with DOE and NNSA requirements. The TPM 4 drives project success through leadership of scope, cost, schedule, and risk, while guiding cross-functional teams through complex technical and regulatory environments.

Responsibilities and Duties

• Lead and manage technical project scope from initiation through turnover
• Define and oversee project deliverables, budgets, schedules, and risk management strategies
• Lead project teams in planning, tracking, and execution of work scope
• Ensure alignment with Triad prime contract and NNSA requirements
• Manage control accounts and associated work packages to meet programmatic objectives
• Provide day-to-day administrative and operational management within assigned program areas
• Develop, implement, and evaluate policies, procedures, and standards
• Assist in development and monitoring of program budgets
• Provide technical guidance to project teams, support organizations, and matrixed resources
• Coordinate across engineering, construction, testing, and operational teams
• Support execution in nuclear environments requiring strict adherence to safety and quality standards

Minimum Qualifications

• Experience managing projects in DOE, NRC, or NNSA Hazard Category 2 facilities
• Minimum 12 years of DOE nuclear project experience or equivalent
• Experience managing project scope, cost, schedule, and risk
• Ability to obtain and maintain Q Clearance
• Experience leading complex technical projects in regulated environments
• Ability to support hybrid/remote work with travel as needed
• Willingness to work adjusted schedules and overtime as required

Desired Skills

• Experience with D&D, construction, testing, and turnover in nuclear environments
• Experience with Earned Value Management Systems (EVMS) and Control Account Manager responsibilities
• Experience working under DOE O 413.3B requirements, including:
• Critical Decisions (CDs)
• Technical Independent Project Review (TIPR)
• Independent Cost Estimate (ICE)
• External Independent Review (EIR)
• Annual Project Review (APR)
• Experience with work control, hazard management, and radiological operations
• Knowledge of NQA-1 quality assurance programs
• Experience resolving complex technical and regulatory issues (e.g., Commercial Grade Dedication, Issues Management)

Education and Experience Requirements

• Bachelor’s degree with minimum 12 years of related DOE nuclear experience,
• OR equivalent combination of education and relevant experience
• Preferred Certifications:
• EVMS (Humphreys & Associates or equivalent)
• Control Account Manager (or equivalent)

Why Work at COMPA Industries?

We strive to provide careers, not just jobs, for our employees. We invest in and serve the communities where we work and live. We provide best-in-class administrative, professional, and technical services to solve complex problems to meet customer mission-critical objectives.

For over 30 years, Compa has been a trusted partner in progress. We combine decades of technical expertise with a forward-thinking spirit, tackling intricate challenges in nuclear facilities alongside the brightest minds in science and engineering. Join us, and don't just build your career—build the future.

COMPA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or protected Veteran status.

Main Responsibilities

1. Technical Services and Emergency Support

• Provide guidance and support for equipment installation, electrical system commissioning, and final acceptance testing at major project sites.
• Provide on-site/remote electrical technical support for major project sites and define repair plans.
• Respond to emergency service calls, rapidly diagnose and resolve deep-level electrical technical issues such as electrical component anomalies/malfunctioning to minimize system downtime

1. Technical Breakthrough and Business Support

• Serve as the company's internal electrical technical advisor for after-sales service team, providing remote/on-site electrical technical support and solutions for complex issues encountered by frontline after-sales service engineers.
• Lead or participate in root cause analysis for major after-sales issues and draft detailed technical reports.
• Coordinate internal resources to provide strong technical support for frontline after-sales service teams.
• Build and maintain strong technical trust relationships with key clients, understand their underlying needs, and provide expertise if needed.
• Collect and report product quality information and customer potential requirements to enhance product design and market strategies.
• Participate in technical evaluations for new product development projects to ensure product designs fully internalize historical lessons learned, thereby guaranteeing the robustness of the final product

1. Team Mentoring and Knowledge Sharing

• Systematize and document electrical technical issues encountered in the field, contributing to the development and refinement of technical service manuals/training materials, and troubleshooting guides.
• Serve as a mentor for junior/mid-level after-sales service engineers, enhancing the overall electrical technical capabilities of the after-sales service team through on-site guidance, case studies, and technical training.
• Develop/optimize electrical-related standard operating procedures and fault code libraries.
• Organize and lead internal technical workshops to share the latest technology trends and best practices

Qualifications and Requirements

• Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, HVAC, or related fields
• Minimum 8 years of experience in electrical design/after-sales electrical technical support for commercial/central air conditioning systems, including at least 3 years in an electrical technical expert or team lead role.
• Be proficient in industrial PLC fundamentals and selection of common electrical components and familiar with the principles, construction, and control logic of large chillers.
• Possesses outstanding independent troubleshooting and analytical skills, with proficiency in utilizing various diagnostic tools.
• Strong communication skills and customer service orientation, with the ability to clearly explain complex technical issues to clients and non-technical personnel.
• Outstanding technical documentation and presentation skills.
• Demonstrate strong teamwork spirit and leadership potential, with a willingness to share knowledge and mentor others.
• Ability to thrive in a fast-paced, high-energy, and dynamic work environment. Demonstrate strong ability to work under pressure.
• Proactive and self-driven, capable of maintaining high efficiency with minimal supervision.
• Curiosity and enthusiasm for learning new knowledge and technologies, with a commitment to improving professional skills and overall competency.
• Outstanding interpersonal skills with strong ability to work independently and communicate effectively with cross-functional teams.
• Ability to work in a cross-cultural environment and adapt to both multiple stakeholders with diverse cultural backgrounds.
• Passion in startup environment for long term achievement is desired.
• High level of integrity, confidentiality, and attention to detail.
• Ability to adapt to occasional overtime and urgent business travel assignments.

Russell Tobin & Associates is currently seeking a Technical Designer, 3+ Months Contract role for one of our Fortune 500 clients, for Manhattan, NY. Apply today for immediate consideration.

Position: Technical Designer

Location: Manhattan, NY

Contract Duration: 3+ months with potential extension

Pay rate: $44.00-46.00/hr on w2

Job Summary:

• Individual contributor position responsible for executing the technical design process from development to final fit.
• Responsible for analyzing and evaluating garments to develop the correct fit specifications.
• Ensures that products are developed in a manner consistent with established fit quality, standards, manufacturer capabilities and cost specifications.
• Develops technical specifications and communicates fit to vendors/factories for approvals and corrections.
• Makes appropriate adjustments with factories as required to ensure integrity of design approved prototypes while monitoring quality and targeted price.
• Typically reports to Technical Services Manager.
• Typically directs Assistant or Associate Technical Designers.

Required Experience:

• Please specify the products you specialized in on your pervious TD roles.
• Please include examples of fit comments on the profile.
• 7+ years experience in technical design with intimates/apparel
• Bachelor's degree in Fashion, or equivalent experience.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Title: Technical Designer

Location: NYC, NY

Duration: 03 Months Contract

Description:

• Individual contributor position responsible for executing the technical design process from development to final fit.
• Responsible for analyzing and evaluating garments to develop the correct fit specifications.
• Ensures that products are developed in a manner consistent with established fit quality, standards, manufacturer capabilities and cost specifications.
• Develops technical specifications and communicates fit to vendors/factories for approvals and corrections.
• Makes appropriate adjustments with factories as required to ensure integrity of design approved prototypes while monitoring quality and targeted price.
• Typically reports to Technical Services Manager.
• Typically directs Assistant or Associate Technical Designers.
• Bachelor's degree in Fashion, or equivalent experience.
• 5+ years experience in technical design with intimates/apparel

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Sujith Reddy

Email:

Internal Id: 26-06519

Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Region, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Collaborates with Director of Technical Services to review, create and implement technical and business strategies to ensure desired outcomes within a centralized program. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.

Customer Service:

• Responsible for driving the FMS culture through values and customer service standards.
• Responsible for outstanding customer service to all external and internal customers.
• Develop and maintains relationships through effective and timely communication.
• Take initiative to respond to, resolve and follow up on customer issues in a timely manner.

Principal Responsibilities and Duties:

• Overall management of Technical Services for one or more Regions. Regions will typically consist of 40 to 100 clinics and 30 to 80 exempt and non-exempt employees.
• Assist Regional Vice President(s) with budgeting for costs related to Technical Services e.g. personnel, maintenance parts, travel and other expenses.
• Works with Regional Vice President(s) to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
• Collaborates with Regional Quality and Education personnel on cross functional initiatives.
• Responsible for management and oversight of financial metrics for one or more Regions i.e. TAP, maintenance parts cost, travel and other expenses.
• Responsible for data integrity for management systems at the regional level e.g. PeopleSoft, Kronos, Service Database.
• Responsible for piloting and implementation of new systems and processes.
• Collaborates with Director of Technical Services to review, create and implement technical and business strategies to ensure desired outcomes within a centralized program.
• Collaborate with the Director of Technical Services to establish operating and financial goals.
• Responsible for the following supervision and oversight activities within centralized technical programs for one or more regions:
  • Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
  • Document all repair and maintenance activity per applicable policies and/or procedures.
  • Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
  • Implement technical policy and procedure changes upon approval from the Governing Body.
  • Purchase and maintain inventory of service parts.
  • Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
  • Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
  • Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
  • Perform water/dialysate sample collection and processing per applicable policies and procedures.
  • Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
  • Maintain and update water system diagrams and valve charts.
  • Transport equipment as needed.
  • Schedule / oversee Area Technical Operations Managers and/or Technical Supervisors to ensure appropriate coverage for a defined Region according to established criteria.
  • Monitor performance metrics and implement processes to impact them.
  • Collaborate with the Project Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
  • Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
  • Perform Technical Assessments for clinics in assigned area.
  • Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
  • Ensure that applicable manufacturers IFU's are available to personnel.
  • Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
  • Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
  • Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
  • Recruit, interview and hire Area Technical Operations Managers and/or Technical Supervisors.
  • Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
  • Train and mentor Technical Supervisors and/or Biomedical Technicians as required.
  • Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
  • Provide ongoing and formal annual performance evaluations to Area Technical Operations Managers and/or Technical Supervisors.
  • Retain all technical records and logs according to the FMCNA retention policy.
  • Ensure proper training and education for all technical staff.
  • Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
  • Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
  • Coordinate the installation of equipment and implementation of product initiatives and improvements.
  • Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
  • Perform monthly SAP supply inventory process as required.
  • Create SAP requisitions for equipment.
  • Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
  • Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
  • Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufacturers documentation and FMCNA Policies and Procedures.
  • Assists Operations personnel in the review and recommendation of capital equipment purchases.
  • Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
  • Work with Operations personnel to address adverse events and product complaints.
  • Other duties as assigned.

Education:

• High school diploma or G.E.D. required.
• AA Degree in electronics /biomedical technology, or equivalent preferred.
• Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
• Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
  • Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
  • National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
• Biomedical Industry Technical Certification preferred.
  • Water Quality Association (WQA)Water Treatment Specialist (WTS)
  • Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
• All required certifications must be maintained and current.

Experience and Required Skills:

• Minimum of four years supervisory experience.
• Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
• Attend all technical training programs required by state/federal regulations and FMCNA policy.
• Valid Driver's License issued in the employee's state of residence.
• Ability to use common hand tools and small power equipment.
• Ability to train subordinate personnel.
• Must possess good verbal and written communication skills.
• Basic computer skills

QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.

Our clients expect senior-level partnership, technical fluency, and strategic account leadership.

The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.

This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.

The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.

Responsibilities:

Account Ownership & Revenue Growth

• Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
• Drive structured and strategic upsell and cross-sell initiatives within existing customers.
• Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
• Close meaningful expansion deals, including engagements of $150K+.
• Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
• Partner with delivery leadership to align technical execution with commercial growth objectives.

Executive Relationship Management

• Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
• Conduct regular in-person customer visits within assigned territory.
• Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
• Serve as the executive escalation point for complex delivery or client challenges.

Strategic Account Planning & Execution

• Develop and maintain comprehensive strategic account plans for each assigned customer.
• Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
• Track progress against defined revenue and relationship goals.
• Execute consistently against a structured path toward growth.
• Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
• Organization, planning rigor, and follow-through are critical success factors in this role.

Technical & AI Fluency

• Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
• Proactively stay current on AI tools, automation advancements, and testing innovations.
• Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
• Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.

Technical & Delivery Alignment

• Collaborate closely with QA Managers, Engineering teams, and project leaders.
• Translate technical delivery insights into executive-level business value discussions.
• Proactively identify risks and implement mitigation strategies.
• Ensure seamless integration of QASource services into client engineering environments.
• Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.

Required Qualifications:

• 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
• Proven ownership of multi-million-dollar revenue targets.
• Demonstrated success closing $150K+ expansion or new deals.
• Documented track record of expansion within a focused portfolio of strategic accounts.
• Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
• Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
• Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
• Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
• Prior experience engaging with engineering, QA, or product teams in a software delivery context.
• Strong executive presentation skills and ability to conduct in-person QBRs.
• Demonstrated ability to creatively mine and expand accounts.
• High level of organization and structured account planning discipline.
• Stable career progression.

Preferred Qualifications:

• Background in QA, software development, DevOps, or technical services environments.
• Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
• Experience operating within a territory-defined account ownership model.
• Experience in professional services or distributed delivery environments.
• MBA or advanced technical degree (preferred but not required).

Core Competencies:

• Executive presence and professionalism.
• Revenue accountability.
• Strategic account planning and disciplined execution.
• Technical credibility within software engineering environments.
• AI awareness and forward-thinking mindset.
• Consultative, value-based communication.
• Risk identification and mitigation.
• Proactive, structured account leadership.

Why Join QASource:

• Manage a focused portfolio of high-value enterprise technology clients.
• Drive measurable revenue expansion through strategic value creation.
• Partner directly with engineering and executive leadership teams.
• Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.

Salary Range:

• $110,000 - $120,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.

Role Summary:

Provides technical and commercial support to cement and concrete customers across the assigned territory. The role ensures correct product application, supports mix optimization, resolves field issues, and strengthens customer relationships through credible technical guidance. Works closely with Sales, Quality and Operations to deliver service reliability, product performance, and long-term customer value.

Work location: Scottsdale, Arizona

Reports to: Commercial Leader

Purpose:

Support revenue growth and customer satisfaction by providing technical expertise, field support and consultative guidance to concrete producers, contractors, engineers and public agencies. Ensure UNACEM North America products are correctly specified, applied and optimized for performance and compliance with standards.

Responsibilities:

• Provide technical support on cement performance, mix designs, durability, workability and application requirements.
• Conduct field and plant visits to diagnose issues related to setting, strength development, finishing, curing and overall concrete performance.
• Assist customers with specification reviews, trial mixes, product selection and approvals with engineers and DOTs.
• Support the introduction of new cement products or blended solutions and ensure customers understand performance characteristics.
• Monitor customer feedback, technical trends and operational challenges to identify opportunities for improvement.
• Collaborate with Sales, Quality, Logistics and Operations to ensure service reliability and product consistency.
• Prepare technical reports, field assessments and follow up documentation to support customer decision making.
• Represent UNACEM North America in technical presentations, customer trainings and industry events.
• Other duties as assigned.

Knowledge, Skills & Abilities:

• Strong understanding of cement chemistry, clinker phases, blended materials and ASTM standards.
• Knowledge of concrete technology including proportioning, batching, admixtures, curing, durability and field performance.
• Understanding of ready-mix operations, quality control procedures and production variability.
• Familiarity with DOT specifications, engineering requirements and industry testing practices.
• Working knowledge of construction processes related to placement, finishing and environmental conditions.
• Diagnoses complex field issues through technical analysis and structured investigation.
• Balances technical integrity with practical field solutions that support customer outcomes.
• Resolves performance concerns with calm and credible communication in jobsite situations.
• Adapts recommendations based on customer operations, project requirements and constraints.
• Bachelor's degree in civil engineering, Materials Engineering, Construction Engineering or related field.
• Five to ten years of experience in cement, concrete, or construction materials.
• Experience in technical services, quality or technical sales within cement or concrete producers preferred.
• Field experience in ready mix or construction environments highly valued.
• Full proficiency in English. Spanish desirable.
• Frequent interaction with concrete producers, plant managers, quality managers, contractors and engineers.
• Close internal coordination with Technical Services, Quality, Sales, Operations and Logistics.
• Engagement with DOTs, consultants and specification authorities.
• Influences customer decisions by providing credible, consistent and practical technical support.
• Direct: Improves product performance, customer satisfaction and long-term retention.
• Indirect: Strengthens market reputation, reinforces technical leadership and supports commercial growth.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.