Walter Surface Technologies Jobs in Usa

A leading international law firm with a top-tier Technology Transactions practice is seeking a mid-level associate for its premier team in Palo Alto.

The group advises many of the most innovative technology companies and market-leading enterprises on complex commercial transactions involving cutting-edge technologies.

Representative work includes:

• AI counseling and deployment arrangements
• Software, SaaS, and content licensing agreements
• Cloud hosting and application hosting transactions
• IP development, joint development, and technology transfer agreements
• Strategic partnering and distribution arrangements
• Transactional privacy, regulatory, and emerging AI compliance counseling

The firm offers top-of-market compensation ($260,000–$365,000), lean deal teams, significant drafting responsibility, and a collaborative, talent-development-focused culture known for practical, business-oriented advice.

Ideal Candidate Profile:

• Class Year 2021–2023
• 3–5 years of technology transactions experience
• Strong drafting and negotiation skills
• Experience with AI, SaaS, cloud, and IP licensing matters preferred
• Excellent academics
• Currently at an AmLaw 50 firm preferred

If this aligns with your background and interests, please feel free to reach out for a confidential conversation.

Job Purpose:
BTIG is seeking an Associate who will help lead and evolve the governance engine of a global, mid-sized investment bank to support our next phase of growth.  You will report directly to the CISO and be responsible for security assurance, compliance operations, and technology risk management.  You will help maintain control readiness, perform testing and evidence collection, and support risk and vendor assessments for internally developed systems and SaaS applications.  Your work will directly protect the firm's reputation and enable its business.  We don’t expect you to know every regulatory framework on day one. We do expect you to write exceptionally well, ask smart questions, and possess the grit to see difficult tasks through completion. 

Duties & Responsibilities:

IT Governance, Risk and Compliance (GRC) 

• Third-Party Risk Management (TPRM): Own the vendor security review process.  You will assess third-party vendors to ensure compliance with the firm's standards, requiring understanding of our core business processes, attention to detail, and the persistence to chase down answers. Obtain and meticulously review SOC reports (e.g., SOC 1, SOC 2) for critical third-party service providers, evaluating their adherence to 'Complementary Controls at User Entities' and ensuring our internal alignment. 
• Client & Regulatory Due Diligence: Support the completion of external security questionnaires.  You will articulate BTIG’s security posture to institutional clients and regulators, translating technical controls into clear, professional narratives. 
• IT Controls & Audit Collaboration: Assist with internal SOX IT controls audits and access control reviews across our technology stack, including in-house developed systems and third-party SaaS platforms.  You will work with engineering teams to verify that permissions are correct and ensure evidence is gathered efficiently. Actively participate in external IT audits, specifically focusing on validating and documenting controls related to access management, change control, and system operations for key systems that handle financial data. 
• Business Continuity & Disaster Recovery (BCDR): Assist the CISO in maintaining and testing the firm's Business Continuity and Disaster Recovery plans, including documentation updates, tabletop exercises, and coordination with Infrastructure and Operations teams to ensure recovery time objectives (RTOs) are achievable. 

Operational Support 

• Policy Development: Assist in drafting and maintaining information security policies and procedures. 
• Perform risk assessments and gap analyses for IT systems that handle PHI and financial data. 
• Automate and monitor controls through scheduled reviews, scripts, or tooling to reduce manual effort and improve coverage. 
• High-Touch Support: Experience directly supporting executives is valuable here; you will act as a bridge between the CISO and various business units, requiring professionalism and discretion. 

AI & Innovation 

• AI Governance: Support the CISO in defining the guardrails for Generative AI that balance innovation with risk (e.g., data leakage, appropriate use). 
• Applied AI/Automation: Utilize prompt engineering and automation tools to streamline governance workflows. If you can script it or prompt it to save time, we want you to build it. 

Requirements & Qualifications:

• Education: Bachelor’s degree in a related field or equivalent experience. While not required, preferred certifications include Security+, CISA, CRISC, or CISSP. 
• Experience: 2–4 years of experience in IT Governance, Risk & Compliance (GRC), IT Security Risk Management, Risk Audit, Data Privacy Investigation, Technology Risk, and/or Information Security (ideally with a background in Financial Services). 
• Security Framework Knowledge: Working familiarity with standard security frameworks such as NIST CSF, ISO 27001/27002, COBIT, SOC 2 type 2 and CIS controls, etc. 
• Analytical Skills: Experience reviewing IT solution requirements and implementing security controls. Strong analytical and risk assessment skills with the ability to design compensating controls for security vulnerabilities and assess business impact of security tools and policies. 
• General Technical Proficiency: Microsoft Office 365 and associated applications; Excel, Teams, Forms, PowerQuery, etc. 
• Growth Mindset: You are resilient and don't get discouraged by manual processes; you look for ways to optimize them. 
• Communication: Excellent written communication is non-negotiable. You must be able to explain complex technical risks to non-technical stakeholders clearly and concisely. 
• AI Familiarity: Demonstrated interest or experience with LLMs (ChatGPT, Claude, Copilot). Experience with prompt engineering or Python scripting for automation is highly valued. 
• Curiosity: You read about LLM risks, changing regulations or new breaches for fun. You are technically apt enough to converse with engineers but focused on governance. You never have enough knowledge about the business or systems you help oversee. 

Important Notes:

• Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
• No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Compensation: 

• BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
• The current estimated base salary range for this role is $110,000.00 - $140,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. 

Disclaimer:   

Technology Contract & Vendor Operations Analyst

Position Summary

The Technology Contract & Vendor Operations Analyst supports the CIO organization by coordinating the operational processes associated with technology vendor management, contract lifecycle tracking, and purchasing workflows. This role ensures that technology contracts, renewals, and vendor documentation are organized, visible, and managed efficiently across IT, Finance, Procurement, and Legal teams.

The position combines strong administrative execution with operational coordination and reporting, helping maintain clear visibility into vendor commitments, renewal timelines, and purchasing activities. The analyst plays a key role in maintaining accurate records, facilitating contract approvals, and supporting technology leadership with reliable operational documentation.

Key Responsibilities

Contract Lifecycle Coordination

• Coordinate the lifecycle of SaaS and technology vendor contracts, including routing for review, approvals, renewals, and documentation.
• Maintain centralized contract trackers capturing key terms, ownership, expiration dates, renewal timelines, and vendor contacts.
• Monitor upcoming contract renewals and proactively notify stakeholders to ensure timely review and decision-making.

Vendor Operations & Documentation

• Maintain organized, audit-ready documentation for technology vendors, contracts, and supporting agreements.
• Ensure accurate recordkeeping across shared services repositories and internal tracking systems.
• Assist with vendor onboarding and maintain vendor documentation standards.

Purchasing & Financial Coordination

• Support purchasing workflows including purchase order coordination, invoice tracking, and vendor billing alignment.
• Assist in reconciling vendor invoices with approved contracts and purchase orders.
• Partner with Finance to ensure purchasing documentation aligns with budgeting and financial tracking processes.

Cross-Functional Coordination

• Serve as a liaison between IT leadership, Procurement, Finance, and Legal to facilitate efficient contract and purchasing processes.
• Coordinate approvals, track status updates, and ensure required documentation is complete before execution.
• Escalate risks such as approaching renewals, delays in approval processes, or potential compliance issues.

Operational Tracking & Reporting

• Maintain dashboards and tracking tools that provide visibility into contract status, vendor commitments, and renewal timelines.
• Support the preparation of operational reports for IT leadership regarding vendor activities and contract obligations.

Qualifications

Required

• 3–5 years of experience in business operations, contract coordination, procurement support, or administrative operations.
• Strong organizational skills with exceptional attention to detail.
• Experience managing documentation, trackers, or workflow processes.
• Proficiency with Excel and document tracking tools.
• Ability to coordinate across multiple teams and stakeholders.
• Professional discretion when handling confidential or sensitive documentation.

Preferred

• Experience supporting technology organizations or IT operations.
• Familiarity with SaaS agreements and vendor management processes.
• Exposure to procurement, purchasing, or contract management workflows.
• Experience working with finance, legal, or procurement stakeholders.

Key Competencies

• Organizational and process management
• Vendor and contract lifecycle coordination
• Cross-functional communication
• Operational tracking and documentation management
• Attention to detail and compliance awareness

Director of Healthcare Technology Product Strategy

Location: Hybrid in Dallas, TX OR Remote Nationwide with travel

Are you a strategic healthcare product leader who thrives at the intersection of business growth and technology innovation? An expanding, mission driven healthcare services organization is seeking a Director of Healthcare Technology Product Strategy to shape and lead enterprise product initiatives that directly impact patient access, operational performance, and long-term growth.

This is a high visibility leadership role designed for a commercially minded product strategist, someone who can translate executive vision into scalable technology capabilities across imaging, scheduling, call center operations, reporting, and enterprise systems. You will serve as a key bridge between executive leadership, clinical and operational stakeholders, and technical teams, ensuring that every technology investment drives measurable financial and patient experience outcomes.

Key Responsibilities

Enterprise Strategy and Roadmap

• Develop and lead a multi-year-old technology product roadmap aligned with growth, operational performance, and patient experience goals
• Translate executive priorities into scalable technology capabilities and measurable outcomes, including AI and analytics initiatives

Business Case and Financial Leadership

• Build ROI driven business cases and define KPIs tied to revenue, cost reduction, throughput, and patient satisfaction
• Partner with executive and finance teams to prioritize investments based on enterprise value

Operational Alignment and Product Execution

• Collaborate with leaders across scheduling, call center, imaging, and reporting to identify and implement measurable improvements
• Lead build versus buy versus partner evaluations and oversee vendor selection and lifecycle management
• Ensure solutions meet regulatory, interoperability, and governance requirements

Cross Functional Influence

• Drive alignment across operations, IT, engineering, and clinical stakeholders
• Anticipate risks and system interdependencies while fostering a culture of accountability and continuous improvement

Required Experience

• 7 plus years of experience in healthcare product management, healthtech, diagnostics, or provider side enterprise systems
• Demonstrated success building business cases tied to revenue growth, cost reduction, or operational throughput improvement
• Experience leading enterprise software evaluations and vendor selection processes
• Strong understanding of healthcare operational workflows such as scheduling, patient access, imaging, reporting, or revenue cycle touchpoints
• Experience working within regulated healthcare environments and interoperability frameworks
• Proven ability to influence senior leaders and drive cross functional alignment

Preferred Experience

• Background in radiology, enterprise imaging, or multi-site healthcare service environments
• Experience leading system modernization, consolidation, or digital transformation initiatives
• Exposure to AI enabled healthcare workflows and analytics driven decision making

This is an opportunity to step into a strategic leadership role with enterprise impact. If you are energized by aligning business growth with technology execution and want to shape the future of healthcare operations at scale, we would welcome a confidential conversation.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Healthcare IT – Enterprise Architect

Location: Richmond, VA

Work Type: Permanent

Schedule: Hybrid (3 days onsite / week)

Start Date: ASAP

Job Overview

The Enterprise Architect will act as a strategic technology leader, responsible for aligning IT architecture with the healthcare system’s business goals and digital transformation strategy.

The role focuses on designing enterprise architecture frameworks, guiding IT modernization, and ensuring scalable, secure, and compliant technology across the organization.

Key Responsibilities

1. Strategic Architecture

• Develop and maintain enterprise architecture frameworks
• Align IT strategy with business goals
• Define technology roadmaps

2. Technology Leadership

• Design complex systems architecture
• Oversee infrastructure, applications, and integration strategies
• Ensure scalability, security, and reliability

3. Stakeholder Collaboration

• Work with executive leadership and IT teams
• Translate business needs into technical solutions

4. Governance & Compliance

• Ensure architecture follows industry standards and security best practices
• Support regulatory and healthcare compliance

5. Innovation & Improvement

• Identify new technology opportunities
• Improve IT architecture processes and frameworks

6. Team Leadership

• Mentor architects and IT teams
• Promote collaboration and technical excellence

Required Experience

• 10+ years in IT Architecture
• 3+ years in Senior / Lead Architect role
• Experience with enterprise architecture frameworks
• Experience designing large-scale IT systems

Required Skills

• TOGAF or Zachman frameworks
• Enterprise Architecture tools
• Software architecture processes
• Networking & systems architecture
• Cloud computing
• Distributed computing
• Business and IT strategy alignment
• Project management
• Technical documentation
• Information security
• Business process improvement

Technology Expertise

Candidates should have strong knowledge of:

• Cloud computing
• Mobile computing
• IoT
• Networking architecture
• Application development
• Database systems
• Infrastructure technologies
• Network management

Required Education

• Master’s Degree in Computer Science, Information Systems, or related field

Required Certification

One of the following:

• TOGAF Certified
• Zachman Certified

Preferred Certifications

• AWS Solutions Architect
• Azure Solutions Architect Expert
• Google Professional Cloud Architect
• Cisco CCIE / CCD
• ITIL 4 Master

Work Environment

• Fast-paced healthcare IT environment
• High stakeholder interaction
• Ability to manage multiple priorities

Job Overview

Job Title: Healthcare IT – IT Infrastructure Manager (Manager, End-User Computing Services)

Location: Richmond, VA

Work Type: Hybrid (3 days onsite / week)

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Job Type: Permanent / Direct Hire

Not fully remote – candidate must work onsite 3 days per week in Richmond, VA.

Key Responsibilities

Leadership & Strategy

• Lead End-User Computing (EUC) services and infrastructure.
• Define IT strategy, roadmap, and technology initiatives.
• Work with IT leadership to align technology with organizational goals.
• Oversee planning, implementation, and maintenance of IT solutions.

Technology Management

Manage enterprise end-user technologies including:

• Citrix environments
• Desktop imaging
• Patch management
• SCCM (Systems Center Configuration Manager)
• VDI (Virtual Desktop Infrastructure)
• Office365 & SharePoint
• Video teleconferencing platforms

Operational Management

• Establish SLA and KPI metrics
• Improve user experience and service delivery
• Manage vendor relationships
• Coordinate cross-functional IT teams

Talent Management

• Lead a team of IT professionals
• Provide mentoring and performance oversight
• Maintain high morale and communication

Required Experience

Minimum:

• 5+ years IT experience
• 3+ years leadership/management experience

Preferred:

• 10+ years IT experience
• 5+ years leadership experience

Core Technical Skills

• Citrix
• SCCM
• Virtual Desktop Infrastructure (VDI)
• Desktop Imaging
• Patch Management
• Office365
• SharePoint
• Video Conferencing Platforms
• IT Infrastructure Support

Soft Skills

• Leadership & decision-making
• Strong problem solving
• Adaptability
• Communication skills
• Customer-focused mindset
• Ability to manage multiple priorities

Middleware Engineer

Contract to hire

Hybrid (2-3 days onsite)– Newtown Square, PA

The candidate will be a team player in a technology organization responsible for Middleware Infrastructure environment. The organization consists of highly trained system engineers and administrators, whose responsibilities include sustaining, engineering and production support of our Middleware environments. At client, Middleware technologies include OpenShift, Kubernetes, containers, Kafka, Apigee, IBM ESB, IBM MQ, Java, Tomcat, Apache, IIS etc.

Key Responsibilities:

• Manage Middleware products/environments including new installations, upgrades, maintenance and tuning, monitoring and capacity planning.
• Provide system/technical expertise while managing application deployments and troubleshooting application and platform issues.
• Participate in 24x7 rotational On-Call production Middleware Infrastructure administration support for business-critical applications.
• Design, build and manage OpenShift clusters across Development, test and production environments.
• Develop and implement CI/CD pipelines leveraging Jenkins, Git or similar
• Manage and optimize Kubernetes/OpenShift resources, Pods,Services,Routes,operators,Helm Charts etc.)
• Review system logs on critical servers regularly and address system generated errors and warnings immediately to ensure minimum downtimes and disruption to users
• Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication, SSL certificate management.
• Expertise in Various middleware technologies including Apache, application and web servers, Expertise in administering and architecture of IBM MQ environments, Kafka, Apigee including deployment, upgrades, configurations, setup, performance tuning.
• Regularly review security patches on all servers and install the latest security patches/service packs periodically.

Required Qualifications:

• Bachelor’s degree in computer science , Information Technology with equivalent experience.
• At least ten(10) years of experience of overall support of Middleware Technologies and Infrastructure.
• 5-7 + years’ experience in containerization and Orchestration (Kubernetes, docker Etc.)
• Experience with Kubernetes concepts (pods, deployments, namespaces, RBAC, networking)
• Assist in updating documented guidelines and procedures for the IT-Infrastructure unit and ensure that the documentation reflects any/all procedural changes.
• Perform system health checks of core infrastructure systems as needed.
• Integrate proactive monitoring, logging and alerting using enterprise monitoring tools.
• Must be a self-starter with the ability to work independently and in a collaborative team environment.
• Extensive experience and skill in the use of scripting (bash, python, PowerShell) to report on systems and automate processes.
• Participate in planning, testing and implementation of disaster recovery plans at the Primary and Secondary Disaster Recovery site.
• Certifications are preferred (i.e. Redhat OpenShift/Kubernetes certification,)

Help us build the marketing engine to support our innovative impactful projects.

We’re seeking a Marketing Technology Manager who is excited to build and optimize the digital infrastructure that powers marketing across our growing portfolio of real estate development projects.

This role serves as the technical backbone of Bourn’s marketing ecosystem, responsible for managing and optimizing websites, marketing platforms, analytics, and integrations that support our brands and projects. You will work closely with the marketing, design, and leadership teams to ensure our digital platforms perform seamlessly and scale as our portfolio grows.

The ideal candidate is analytical, technically fluent, and highly organized, with a passion for building systems that improve marketing performance and user experience.

About Bourn Companies:

For over 35 years, Bourn Companies has transformed communities through more than 6 million square feet of projects across the Southwest. Our portfolio of thoughtful, integrated developments brings together residential, office, retail, hospitality, and entertainment into unique environments that define community, inspire connection, and elevate lifestyle.

Our culture is entrepreneurial, innovative, and collaborative – with every team member playing a critical role in shaping projects that make a lasting impact.

Marketing Team: Our marketing team plays a key role in how our development projects are positioned, introduced, and experienced in the market. From brand strategy and project storytelling to launch campaigns and ongoing engagement, the team supports the full lifecycle of our projects. As our portfolio continues to grow, we are actively building a marketing organization that combines creative storytelling with strong digital infrastructure and performance-driven systems.

What we are looking for

The ideal candidate thrives in fast-moving environments and enjoys solving complex technical and operational challenges.

You are someone who:

• Thinks analytically and enjoys optimizing systems and workflows
• Is comfortable managing multiple digital platforms and integrations
• Takes ownership of projects and follows through with precision
• Communicates clearly with both technical and non-technical team members
• Enjoys building scalable systems that support long-term growth

How you'll spend your time here:

• Own and manage all Bourn project websites once delivered by the design team
• Maintain CMS platforms, including updates, performance monitoring, and ongoing site improvements
• Implement and manage analytics platforms, tracking frameworks, and reporting dashboards
• Oversee integrations between websites, CRM systems, email platforms, leasing platforms, and marketing tools
• Ensure SEO best practices, site speed, accessibility, and digital security standards
• Monitor website performance and recommend improvements that enhance user experience and lead generation
• Partner with marketing team members to support campaign tracking, optimization, and reporting
• Continuously evaluate tools and technologies that improve marketing efficiency and scalability

Qualifications

• Bachelor’s degree in Marketing, Information Technology, Business, Computer Science or a related field
• 3+ years’ experience in marketing operations, digital marketing, or marketing technology

Our Commitment to Our Team

Our competitive salary and benefits package reflect our dedication to supporting and rewarding our team members fully. Our company is an Equal Opportunity Employer, committed to fostering an inclusive and supportive workplace for all.

Position Type: Full Time (40+)

Pay Type: Salary

Seasonal Work: No

Northeast Paving Benefits:

• Company Paid Basic Life Insurance
• Company Paid Long Term Disability Policy
• Company Paid Vacation & Holiday Pay
• Company Paid Parental Leave
• Company Paid Maternity Leave
• Company Paid Employee/Family Assistance Program (EAP)
• Voluntary Medical & Vision Insurance
• Voluntary Dental Insurance
• Voluntary Short Term Disability
• Voluntary Supplemental Term Life
• Voluntary Accident, Legal, Hospital, Critical Illness Policies
• 401(k) Plan w/Employer Match
• Annual Company Stock Purchase Opportunities
• Discount Partnerships: Verizon, Ford, Perkspot
• Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Pittsburgh, PA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects.

Key Duties

• Create, review and triage support Tier (1-2) tickets on a timely basis
• Project work related to the implementation of new technology tools.
• Provide end-user desktop support via remote support tools or in person visits
• Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
• Install and configure new computers, monitors, and printers.
• Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
• Create clear, concise process and system diagrams and other supporting documentation
• Coordinate with vendors to execute software and firmware upgrades
• Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
• Assist with other projects and tasks as required
• Identify issues requiring escalated support and route to the appropriate team or leadership.
• Identify recurring or unique issues, develop solutions, and verify successful implementation.
• Document and/or update documentation for identified issues, solutions, and procedures.
• Train and/or mentor junior team members. Share knowledge and best practices.
• Actively participate in team meetings and feedback sessions.

Qualification Requirements

General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• 3 + years of technical experience working with hardware/software
• Bachelor’s degree or equivalent Experience
• Experience working in windows and virtualized environments
• Ability to utilize an ITSM system for change and incident management
• Microsoft training and related certifications are a plus
• Strong interpersonal, organizational and customer service skills
• Ability to work flexible/extended hours when requested or participate in an on-call schedule
• Able to work both independently and effectively with remote team members as necessary

Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:

• Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day.
• Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
• Lifting and transporting of moderately heavy objects (40 lbs).
• Drive to locations to assist users or deploy systems as needed

Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.

• Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required.
• Noise level in the office work environment is normal.

Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees.

• Assess work environment for possible hazards and makes sure training is adequate to the task.
• Has proper personal protective equipment and tools, uses them appropriately for the given task.
• Speaks up if seeing an unsafe act
• Identifies and turns in near miss reports
• Asks for help, when needed, to perform tasks safely.
• Considers if there is a safer way to perform work and communicates.

Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast.

We support a Drug-Free Workplace.

EOE AA M/F/Vet/Disability are encouraged to apply.

JOB SUMMARY

We are seeking an innovative and strategic Director of Technology to lead the design and implementation of a unified, enterprise-wide IT Service Desk function. This role will play a pivotal part in modernizing support services, driving organizational alignment, and enhancing the overall employee technology experience across a multi-location operation.

As a leader, you will champion the development of a comprehensive service delivery model that

acts as the centralized point of contact for all IT-related needs. Leveraging best practices in

integrating cutting-edge tools like AI, automation, and predictive analytics, you will build a

future-ready support ecosystem that empowers the business and elevates performance.

CORE RESPONSIBILITIES:

Strategic Direction & Vision

• Architect and implement a unified service desk strategy that serves all business units and operational environments.
• Create and execute a transformation roadmap that aligns with the company’s broader digital and business initiatives.
• Guide the shift to an experience-driven and results-oriented service delivery approach.
• Embed leading service management practices to ensure governance, adaptability, and enterprise cohesion.

Cross-Functional Integration

• Collaborate with stakeholders across departments (HR, Accounting, Legal, Operations, ect.) to unify workflows and standardize service offerings.
• Ensure seamless support delivery across corporate offices, field teams, and remote environments.
• Establish governance models that promote accountability and consistent service quality across the enterprise.

Operational Execution & Excellence

• Define and track key performance indicators (KPIs) and experience-level agreements (XLAs) to measure support outcomes.
• Cultivate a culture of continual improvement using performance metrics and user feedback.
• Develop and maintain a dynamic knowledge base and robust self-service tools powered by AI.
• Oversee third-party service providers and enforce service level agreements.

Technology Enablement & Innovation

• Lead the integration of automation tools, AI-driven workflows, and predictive technologies to enhance service desk responsiveness.
• Introduce intelligent service catalogs and user-personalized experiences to streamline IT interactions.
• Monitor and adopt emerging technologies to ensure sustained innovation and agility.

People Leadership & Culture Development

• Build and manage a service desk team, fostering a culture of accountability, innovation, and service excellence.
• Promote an employee-first mindset focused on empathy, responsiveness, and problem ownership.
• Provide coaching, development, and leadership opportunities to build team capability and resilience.

QUALIFICATIONS:

Required:

• Bachelor’s degree in Information Technology, Business, or a related field (Master’s preferred).
• A minimum of 10 years’ experience in IT service management or enterprise IT leadership, including 5+ years in a senior management role.
• Demonstrated success in standing up or transforming service desk or ESM operations within distributed or multi-site organizations.
• Background in construction industry.

Preferred:

• ITIL 4 certification required; additional certifications (e.g., SIAM, HDI, COBIT, ISO/IEC 20000) highly desirable.
• Hands-on experience with platforms like ServiceNow, Jira Service Management, Salesforce, CMiC, Autodesk, and Azure DevOps.

Join us to shape the future of IT support in the construction sector—where technology truly empowers people and propels the business forward.

We are an Equal Opportunity Employer (EEO).