Walmart Jobs in Usa

About UNICE

Be the face of a global hair brand! UNICE is a world leader in 100% human hair wigs, dedicated to helping customers look and feel their best. Join our vibrant retail environment where beauty, fashion, and exceptional customer experiences come together.

Pay: $22–$26/hour

Job Overview:

We are looking for a detail-oriented and proactive Retail Operations Assistant to support the daily operations of our retail store network. This role works closely with headquarters and store teams to ensure smooth store operations, coordinate operational tasks, organize store data, and assist with retail projects.

This position is designed as a store management development role. High-performing employees may have opportunities to grow into Store Supervisor, Assistant Store Manager, or Store Manager positions.

Key Responsibilities

• Support daily communication and coordination between headquarters and retail store teams

• Track and follow up on store operational tasks, including promotions, store improvements, and general store support

• Collect and organize store feedback and work with internal departments to resolve operational issues

• Monitor store execution in areas such as merchandising, promotions, customer service, inventory, and store standards

• Maintain and organize store performance data, including sales, inventory, and operational reports

• Assist with retail projects such as new store openings, store upgrades, promotional campaigns, and training initiatives

• Prepare basic reports and help management track store performance

• Conduct occasional store visits or provide short-term on-site support when needed

Qualifications

• Bilingual in English and Chinese (Mandarin) required

• Interest in retail operations, store management, or multi-location retail businesses

• Strong organizational skills and attention to detail

• Good communication and coordination skills

• Ability to manage multiple tasks in a fast-paced environment

• Proficiency in Excel, Microsoft Office, or similar tools

• Willingness to occasionally visit store locations as needed

• Previous experience in retail, sales, operations support, or store environments is a plus

Growth Opportunity

This role is part of our store management development track. Employees will gain exposure to store operations, sales management, inventory control, and team management, with opportunities to grow into Assistant Store Manager or Store Manager roles based on performance.

About Jones Road

Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.

About the Role

We are looking for a Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations for our brand new Atlanta, Georgia location, coming soon. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience. The retail store manager will manage front- and back-of-house store operations to create a best-in-class customer experience, train and mentor the store team of makeup artists, and consistently increase in-store sales performance.

Store Management

• Sell and educate in-store to hit and exceed sales goals
• Ensure a seamless client experience across all touch points
• Collect quantitative and qualitative feedback and insights on a daily and weekly basis and share them with leadership
• Collect key KPIs relating to store performance
• Drive store events and initiatives and work in collaboration with the Marketing team
• Oversee store services and manage makeup appointment scheduling

Team Management

• Mentor and train store MUAs in new product knowledge education, artistry and personal development
• Build a team of high performing individuals that create a welcoming environment
• Optimize workforce management by create schedules, maintaining budgets, approving timesheets, time off requests and managing payroll
• Monitor individual retail team member performance and deliver consistent feedback
• Adeptly manage and diffuse any conflicts between employees and customers
• Ensure company policies are being upheld

Store Maintenance

• Ensure all store areas are consistently stocked, orderly, and clean
• Ensure proper inventory receiving processes and execution of inventory counts
• Maintain store inventory and supplies and report any needs to the Supply Chain team
• Report any store maintenance needs to Retail Operations
• Perform store opening and closing duties on a daily basis
• Maintain visual standards and overall aesthetic of the store

Qualifications

• Experience in makeup artistry, retail management, hospitality, or a customer-facing role required at an managerial level
• 5+ years experience in leading a team required
• Passion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aesthetic
• Customer-centric mindset, with strong interpersonal, problem solving and conflict management skills
• Proficient in generating weekly reporting, scheduling, and project management to drive sales
• High sense of urgency and attention to detail
• Ability to work a flexible schedule, including evenings, weekends, and some holidays
• Excellent oral, written, and verbal communication skills
• Aptitude with Microsoft Office, G-Suite, and POS systems
• Ability to regularly lift or move up to 25 lbs
• Resides in or proximate to Atlanta

The salary range for this role is $80,000 - $90,000.

Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Join our Distribution Center and be the driving force for our store’s merchandise!

Location: Distribution Center, 3755 W Sunset Road, Suite A, Las Vegas, NV 89118

Schedule: 7:00 am - 3:30 pm Monday - Friday

Pay: $55,000-$60,000 annually

The Shipping Supervisor leads and develops the outbound team, ensuring accurate, efficient, and cost-effective order processing and shipment of merchandise. This hands-on role oversees all outbound functions—including, packing, shipping, and outbound quality control—while driving operational excellence through industry best practices and continuous process improvement. The outbound manager is accountable for meeting productivity and efficiency KPIs, implementing workflow improvements, and fostering a culture of safety, accountability, and high performance. This role is responsible for actively leading, coaching, and mentoring team members to achieve and sustain exceptional individual and team performance.

This position will support our RDC and NDC teams This role is based out of Las Vegas, NV.

Job Responsibilities

• Daily oversight of drivers and dock staff
• Daily oversight and participation in the timely loading and unloading of shipments in and out of dock area
• Ensure sound safety and risk policies and procedures through all areas of operation
• Assist in training/development, and staffing of staff
• Oversee assigned inventory of loading materials
• Check drivers in and out of warehouse in accordance with operational policies and procedures
• Provide recommendations on Capital Expenditure and planning
• Drive teamwork and communication between all operations leadership
• Assists other department heads as needed
• Deliver inventory between warehouses or other locations as needed
• Performs other duties as assigned
• Supervise daily processes on the dock and in other facilities.
• Review, coach, and develop the outbound associates.
• Monitoring work, adherence to policy and safety requirements.
• Issuing discipline when necessary.
• Interprets company policies for employees, enforce safety and security regulations, and holds daily pre-shift meetings.
• Manages labor hours and consumable supplies within budget.
• Prepare work schedules
• Spot check orders for accuracy and quality.
• Pulling critical care orders or double-checking them for quality and accuracy
• Inspects material handling equipment daily for safe operations and coordinates required repairs with the maintenance department.

Job Requirements

• 2+ years of transportation or shipping and private fleet experience
• Certification required to operate lift trucks or electric pallet jacks.
• Safely operate other DC equipment such as pallet jacks, rental scissor lifts, hand trucks
• 1+ years of supervisory or team leader experience
• Above average knowledge of Microsoft Office
• Excellent communication and people skills
• Desire to work as a team with a results driven approach
• Ability to multitask and problem solve
• Satisfactory Criminal Background Check and Drug Testing required
• Overtime and weekend work may be required
• Valid Driver’s license
• OSHA Safety and/or DOT experience (Preferred)

Additional Requirements

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Occasionally outdoors
• Frequently exposed to varying temperatures from below 32 degrees to above 90 degrees
• Lift up to 50 lbs.
• Use of fine motor hand functions

We can’t wait to meet you so apply today!

WH Smith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WH Smith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

Marshall Retail Group prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located. InMotion Entertainment Group is the largest airport-based electronics retailer in travel locations globally, with access and insight into the latest technologies for business and leisure travelers, InMotion offers lifestyle products and electronics that include a wide breadth of headphones, mobile power, Bluetooth speakers and travel accessories.

EEO/ADA/DFWP

WH Smith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At WH Smith North America, it’s about each person bringing passion and skills to a dynamic and inclusive workplace

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

The Opportunity: Contribute To The Growth Of Your Career.

Provides support to a group of up to 2 DVP/Merchandise Managers. Support includes administrative functions such as organizing calendars, meeting coordination, report generating, and travel arrangements. This administrative support also includes coordination and preparation of internal and external meetings up to attending to take notes and any post meeting follow up. Prepares and submits expense reports. Admin may initiate creation of additional tools based on business needs and knowledge of MM needs. Must maintain confidentiality.

• Assist MMs with business needs and tools to include pulling focus reports and OLVP (Cognos) reports and the development of reports and spreadsheets. Perform analysis as directed by MMs. (Strong Excel Required)
• Coordinate all business travel for the MMs and in some cases their teams. This includes weekly travel to the market, comp shopping trips, international travel and any other travel that is business related.
• Coordinate and prepare all necessary information for both internal and external meetings. This will include typing all memos before the meeting, creating notes, grids and spreadsheets for the meeting, attending meetings (when necessary) to take notes as well as recapping notes post-meeting and following up with any outstanding topics. Some analysis may be necessary during the pre and post steps.
• Organizes calendars for the MMs and types up notes and memos on behalf of the MMs. May be responsible for typing buyer evaluations and must maintain confidentiality at all times.
• Prepares, submits and files expense reports accordingly.
• Troubleshoot technology issues (i.e. iPhone, iPad, Laptop, etc.) and escalates issues to the appropriate parties.
• Other business-related duties as assigned.

Who We Are Looking For: You.

• Must have strong Microsoft Office Skills (i.e. Word, Excel, PowerPoint) as well as knowledge of internal applications (PMC, Mainframe, Buyer Control File, OLVP, etc.)
• Must have advanced Excel skills
• Strong organizational skills
• Flexibility and ability to reprioritize
• Strong written and verbal communication skills
• Ability to tailor communication styles to differing personalities and business needs
• Strong attention to detail and accuracy
• Ability to multitask and stay focused in a fast-paced environment
• Positive and professional demeanor and ability to stay calm under pressure
• Works independently and demonstrates initiative
• Ability to problem solve

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

770 Cochituate Rd

Location:

USA Home Office Framingham MA 770 Cochituate Rd

This position has a starting pay range of $21.15 to $29.10 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Sweet Apparel is a leader in Junior's, Women's, Men's, and Kids fast fashion apparel. Sweet Apparel designs, manufactures, and imports apparel under its own labels as well as multiple Private labels. Our clothing can be found at major retailers including TJ Maxx, Marshalls, Ross, and Macy's, among others. The company is growing and looking for a full-time, Sleepwear Technical Designer to join the team on-site at our Midtown Manhattan office.

Responsibilities

• Work with Knits and Wovens. for multiple brands among the Sleepwear category for Juniors, Missy, Plus, and Men's
• Interpret design concepts into technically sound, production-ready garments
• Create all initial Tech packs for Development/Costing and fit sample submits
• Accurately measure Fit/PP/TOP samples
• Lead fittings and advise recommended adjustments to fit and construction
• Responsible for identifying and calling out any fit/construction/workmanship issues to be addressed and clearly communicating all corrections and revisions to factory
• Ensure all corrections have been made at the pre-production sample stage to perfect the fit/quality for production.
• Work with Private label accounts to achieve desired fit
• Knowledge of grading and ability to issue graded specs
• Maintain and utilize a Block library
• Ability to adhere to calendar to ensure deadlines are met
• Track and manage sample status
• Logging in samples and assist with keeping sample library organized
• Build collaborative relationships with cross-functional teams including design, merchandising, production, and sales.

Qualifications

• Degree in Technical Design or Fashion Design
• 5+ years experience in Apparel Technical Design
• Knowledge of sewing construction, patternmaking, garment manufacturing, and fabrics.
• Proficient in PLM and Excel
• Clo3d experience is preferred
• Attention to detail, sense of urgency, willingness to learn, team-player
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

***Must currently live in the NYC metropolitan area (commutable distance to NYC). Out of state or overseas applicants will not be considered.

Benefits:

• Medical, Dental, & Vision insurance
• 401k plan
• Paid Vacation, Sick days and Paid Holidays
• Summer Fridays
• Flexible schedule
• Opportunities for growth

Company Description

BattleHawk Armory, based in Grimes, IA, is a premier gun shop serving customers nationwide through and locally via our retail store. Specializing in high-end firearms, tactical gear, suppressors, and optics, we carry popular and mainstream brands as well as many high end brands. Our extensive inventory includes hard-to-find items and a wide variety of ammunition, providing customers with exceptional selection and value. With a commitment to quality and customer satisfaction, BattleHawk Armory is a trusted destination for firearms, shooting sports enthusiasts, and professionals.

Role Description

We are seeking a full-time 3rd Party Marketplace Manager to join our team on-site in Grimes, IA. This role involves managing and optimizing listings on various third-party marketplaces, ensuring accurate product information and competitive pricing. You will analyze market trends, oversee inventory levels, and implement strategies to drive sales growth on 3rd party marketplaces such as Gunbroker, Ebay, Amazon, and more. The role includes responding to customer inquiries, handling marketplace performance metrics, monitoring and abiding by MAP polices, and coordinating with internal teams to maintain successful operations. Communicating and running advertising on 3rd party marketplaces, and Ensuring compliance with marketplace policies and providing insights for process improvements are also key responsibilities.

Qualifications

• Experience managing and optimizing listings on third-party marketplaces such as Amazon, eBay, or similar platforms.
• Analytical skills to evaluate market trends, monitor sales performance, and adjust strategies for growth.
• Strong organizational and time management skills to oversee inventory, pricing, and compliance.
• Customer service skills to handle inquiries and ensure customer satisfaction.
• Familiarity with firearms, ammunition, optics, or related industries is a plus.
• Proficiency with e-commerce tools, platforms, and basic knowledge of SEO is beneficial.
• Effective communication and collaboration skills to coordinate with internal and external stakeholders.
• Bachelor's degree in Business, Marketing, Communications, or a related field (preferred but not required).

Job Requirements are to be onsite daily in Grimes, Iowa.

Senior Manager, Retail Operations

Culver City, CA

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview

The Senior Manager, Operations is a senior leadership role accountable for all retail store and field operations. This role is elevated above the Retail Operations Manager, with direct leadership over multiple Operations team members and ownership of both strategic and tactical initiatives across stores, field leadership, and cross-functional departments.

This leader will manage and mentor a growing operations team, including the Retail Operations Manager, NSO Coordinator, Field NSO Coordinator, Store Communications Coordinator, and future Operations staff as the company scales. In addition to driving operational excellence across the North America, this role will own operational reporting, oversee all data creation for the team, and serve as the Operations representative in front of Executive Leadership.

What You Will Achieve

Strategic Leadership & Team Development

• Lead, coach, and scale the Operations team, setting clear priorities and holding leaders accountable for results.
• Oversee the development of Store Managers and Field Leaders into high-performing operators through structured training, coaching, and leadership development.
• Ensure accountability across all operational leaders through performance management, attendance oversight, and consistent feedback.

Operational Excellence & Store Standards

• Provide oversight of all store Key Performance Indicators (KPIs), ensuring performance metrics are achieved and exceeded.
• Oversee execution of operational standards across store operations, inventory management, stock levels, and visual merchandising.
• Ensure store-level processes align with brand integrity, customer experience, and long-term growth objectives.
• Anticipate and resolve operational challenges at scale, driving consistent execution across all locations.

Policy, Compliance & Efficiency

• Ensure full compliance with corporate policies, labor regulations, and legal requirements across the retail fleet.
• Oversee payroll management, headcount planning, and hiring strategy to align with labor budgets and company profitability goals.
• Ensure operational efficiency through streamlined processes, resource optimization, and ongoing cost controls.

Cross-Functional & Global Alignment

• Act as the primary liaison between field operations and the support center, ensuring transparent and effective communication with Los Angeles and China offices.
• Partner cross-functionally with Real Estate, Construction, HR, L&D, Marketing, Finance, and Visual Merchandising to ensure alignment and successful execution of initiatives.
• Support product launches, brand activations, and marketing campaigns with seamless operational execution across the fleet.

New Store Openings & ROBO Operations

• Oversee NSO planning and execution, from site readiness through Grand Opening, ensuring each store opens with operational excellence.
• Provide leadership oversight for ROBO Shop operations, including performance optimization, staffing strategies, and sales-driving initiatives.

Reporting, Data & Insights

• Owns reporting and data creation for the Operations team, ensuring accuracy, clarity, and relevance for store leaders, field teams, and executives.
• Leverage data to identify opportunities, monitor performance, and guide decision-making at the store, regional, and executive level.
• Work cross-functionally with IT to create data reporting tools and programs that streamline reporting and improve ease of use for all teams.

Executive Leadership Communication

• Supports the creation of presentation content for Executive Leadership updates, ensuring materials are polished, data-driven, and aligned with business strategy.
• Present operational updates to Field, Store, & Leadership teams, providing insights, recommendations, and status updates on departmental progress.

What You Will Need

Education & Experience

• Bachelor’s degree in Business, Operations Management, Retail Management, or related field.
• 3+ years in a senior-level leadership role overseeing managers and/or cross-functional teams, either in a retail headquarters, corporate office, or support center environment.
• Demonstrated success in building and leading high-performing operations teams in a fast-scaling retail environment.

Operational Expertise

• Deep understanding of retail operations, including NSO planning/execution, store operations, payroll management, compliance, and merchandising standards.
• Proven ability to develop scalable SOPs, policies, and best practices across multiple regions.

Analytical & Technical Skills

• Advanced proficiency in Excel, including: Pivot Tables, VLOOKUP/INDEX-MATCH, conditional formatting, data validation, chart/graph creation, and basic macros (preferred).
• Strong ability to turn raw data into actionable insights and strategic recommendations.

Leadership & Communication

• Exceptional ability to lead, coach, and inspire teams at multiple levels.
• Strong executive presence, with the ability to create and deliver compelling presentations to senior leaders.
• Highly collaborative and skilled at cross-functional influence.

Customer & Brand Focus

• Commitment to delivering exceptional customer experiences and protecting POP MART’s brand integrity.
• Balance efficiency, compliance, and customer satisfaction in all decision-making.

What We Offer

• Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: On-the-job training, leadership development, and stretch assignments to advance your career.
• Career development: Opportunities to take on larger responsibilities as POP MART’s North America business scales rapidly.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Join Our Team of Skilled Goldsmiths in Dover, NH!

We are seeking a talented and experienced Goldsmith / Bench Jeweler to join our collaborative and growing team. This is an excellent opportunity for a skilled craftsperson who takes pride in precision work, enjoys problem-solving, and thrives in a supportive, team-oriented environment.

As part of our goldsmithing team, you’ll handle a variety of repair and custom work with access to state-of-the-art tools and equipment, including multiple laser soldering machines and full casting facilities. You’ll collaborate closely with a group of highly qualified goldsmiths who share your passion for craftsmanship and quality.

• Perform general jewelry repairs, including ring sizing, soldering, prong work, refinishing, and polishing
• Set stones of various sizes and shapes using appropriate techniques
• Utilize laser soldering machines for precision work
• Assist in casting and finishing processes as needed
• Maintain a clean, organized, and safe workspace
• Collaborate with other team members to ensure high-quality standards and timely completion of work

• Minimum 2 years of professional experience as a goldsmith or bench jeweler
• Proficiency in general repair, stone setting, and laser work
• Strong attention to detail and craftsmanship
• Ability to work independently and as part of a team
• Reliability, professionalism, and a commitment to quality workmanship

• Work in a modern, fully equipped workshop
• Collaborate with a supportive and experienced team
• Opportunity to grow your skills and contribute to a respected local business
• Work on a variety of skills everyday, as a part of a small team
• Competitive compensation based on experience

If you’re passionate about fine craftsmanship and looking for a place where your skills will be valued and supported, we’d love to hear from you. This shop services 7 retail stores, so it's thriving, but also a place where we value family and support one another! Ideally, this would be a full-time role that would include all benefits including health insurance, matched 401K and paid sick and vacation time.

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.

Sweet Apparel is a leader in Junior's, Women's, Men's, and Kids fast fashion apparel. Sweet Apparel designs, manufactures, and imports apparel under its own labels as well as multiple Private labels. Our clothing can be found at major retailers including TJ Maxx, Marshalls, Ross, Macy's, and more. The company is growing and looking for a full-time, Sweater Technical Designer to join the team on-site at the Midtown Manhattan office.

Responsibilities

• Work with multiple products within Sweater category (tops/cardigans, shorts, sets, dresses, skirts) for Juniors, Missy, Plus, and Little & Big Girls sizes
• Interpret seasonal sweater design concepts into technically sound, production-ready garments
• Accurately measure Proto/Fit/PP/TOP samples
• Lead fittings and advise recommended adjustments to fit and construction
• Responsible for identifying and calling out any fit/construction/workmanship issues to be addressed and communicating all corrections and revisions to factory
• Create initial tech packs for development/costing and fit sample submits
• Own and maintain Sweater tech packs, including stitch and gauge details, specs, construction call-outs, fitting notes, and grading.
• Ensure all corrections have been made at the pre-production sample stage to perfect the fit/quality for production.
• Work with Private label accounts to achieve desired fit
• Knowledge of grading and ability to issue graded specs
• Maintain and utilize a Block library
• Ability to adhere to calendar to ensure deadlines are met
• Track and manage sample status to ensure on-time deliveries
• Logging in samples and assist with keeping sample library organized
• Build collaborative relationships with cross-functional teams including design, merchandising, production, and sales.

Qualifications

• Degree in Technical Design or Fashion Design - Sweater concentration preferred
• 5+ years experience in Technical Design with a significant focus on Sweaters/Knitwear
• Expert in Knitwear construction, stitch techniques, gauges, and yarns
• Knowledge of sewing construction, patternmaking, garment manufacturing, and fabrics.
• Proficient in PLM and Excel
• Attention to detail, sense of urgency, willingness to learn, team-player
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

***Must currently live in the NYC metropolitan area (commutable distance to NYC). Out of state or overseas applicants will not be considered.

Benefits:

• Medical, Dental, & Vision insurance
• 401k plan
• Paid Vacation, Sick days and Paid Holidays
• Summer Fridays
• Flexible schedule
• Opportunities for growth