Waferwire Cloud Technologies Jobs in Usa

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• Provide deep technical leadership to a portfolio of high impact data science initiatives involving sales and advisor experience. Identify the optimal sets of data, models, training, and testing techniques required for successful product delivery. Remove complex technical impediments
  
• Leverage your experience and skills to identify new opportunities where data science and AI can improve experiences, gain efficiencies, and generate sales.
  
• Manage team members in AI/ML and model development, testing, training, and tuning. Apply hands-on experience to ensuring best-in-class model development. Mentor team members in technical skill development and product ownership.
  
• Communicate clearly and concisely, in writing and verbally, all facets of model design and development. Continuously look for insights in models developed and generate new ideas for model improvement.
  
• Manage external vendors in the execution of parts of the data science development process as needed.
  
• Leverage continuous integration and continuous deployment best practices, including test automation and monitoring, to ensure successful deployment of ML models and application code on Prudential's AI/ML platform.
  
• Bring a deep understanding of relevant and emerging technologies, give technical direction to team members and embed learning and innovation in the day-to-day.
  
• Work on significant and unique issues where analysis of situations or data requires an evaluation of intangible variables and may impact future concepts, products or technologies.
  
• Familiarity with Python, SQL, AWS, and JIRA.
  
• Familiarity with LLMs, deployment of LLMs, RAG, LangChain, LangGraph, and Agentic AI concepts.
  

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• Applied Statistics, Computer Science, or Engineering or experience in related fields with a focus on machine learning, AI, and LLMs.
  
• Junior category industry experience with responsibility for developing and delivering advanced quantitative, AI/ML, analytical and statistical solutions.
  
• Ability to lead a small team with minimal guidance and effectively leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization to deliver AI products.
  
• Ability to influence business stakeholders and to drive adoption of AI/ML solutions.
  
• Experience with agile development methodologies, Test-Driven Development (TDD), and product management.
  
• Knowledge of business concepts, tools and processes that are needed for making sound decisions in the context of the company's business
  
• Demonstrated ability to mentor and operational management of data science team based on project requirements, resourcing requirements, and planning dependencies as appropriate, anticipate risks and bottlenecks and proactively takes actions
  
• Excellent problem solving, communication and collaboration skills, and stakeholder management
  
• Significant experience and/or deep expertise with several of the following:
  
• Machine Learning and AI: Understanding of machine learning theory, including the mathematics underlying machine learning algorithms. Expertise in the application of machine learning theory to building, training, testing, interpreting and monitoring machine learning models. Expertise in traditional machine learning models (unsupervised, XGBoost, etc.) and Large Language Models (OpenAI, Claude).
  
• Model Deployment: Understanding of model development life cycle, CI/CD/CT pipelines (using tools like Jenkins, CloudBees, Harness, etc.), A/B testing, and pipeline frameworks such as AWS SageMaker, and newer AWS/Azure Agentic AI infrastructure products.
  
• Data Acquisition and Transformation: Acquiring data from disparate data sources using APIs and SQL. Transform data using SQL and Python. Visualizing data using a diverse tool set including but not limited to Python.
  
• Database Management Systems: Knowledge of how databases are structured and function in order use them efficiently. May include multiple data environments, cloud/AWS, primary and foreign key relationships, table design, database schemas, etc.
  
• Data Analysis and Insights: Analyzing structured and unstructured data using data visualization, manipulation, and statistical methods to identify patterns, anomalies, relationships, and trends.
  
• Programming Languages: Python and SQL
  

Tampa, FL

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a great communicator who enjoys helping others? We're hiring Customer Service Representatives to support inbound customer inquiries. In this role, you'll assist callers by resolving disputes, processing payments, and providing guidance on procedures all while delivering a professional and positive customer experience.

This is an entry-level, on-site position based at our Tampa ValorVIP (an MCI Company) office. While previous contact center experience is a plus, it's not required. We provide paid training, full benefits, performance incentives, and opportunities for career advancement.

We're looking for dependable individuals with strong communication skills and a willingness to learn and grow in a fast-paced environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and courtesy
• Understand customer needs and provide effective solutions
• Research and resolve issues by coordinating with other departments as needed
• Follow client-specific processes and maintain a courteous tone throughout interactions
• Use internal systems to manage accounts and accurately document customer claims
• Adhere to scripts, policies, and procedures
• Leverage training and knowledge resources to answer customer questions
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to supervisors or appropriate departments
• Aim for first-call resolution through effective problem-solving
• Stay up to date by attending training sessions and reviewing new materials
• Meet attendance and scheduling requirements consistently

Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be at least 18 years old
• High school diploma or equivalent
• Proficient in data entry and computer use
• Fluent in English (spoken and written)
• Wired high-speed internet connection (minimum 20Mbps download speed)
• Strong written, verbal, and organizational skills
• Typing speed of at least 20 words per minute
• Availability to work scheduled shifts, including during training
• Basic knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Comfortable using Windows PC applications and learning new systems
• Reliable and punctual with excellent attendance
• Strong problem-solving and troubleshooting abilities
• Skilled in conflict resolution and negotiation
• Customer-focused, empathetic, and patient
• Able to multitask, stay focused, and manage time independently
• Team-oriented with a commitment to delivering excellent service
• Adaptable and able to thrive in a dynamic, fast-paced environment
• Strong interpersonal skills and the ability to build rapport with customers and colleagues

All MCI Locations:

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Gopuff's engineering team is building solutions to dramatically change the way people purchase their daily goods. We provide the modern-day solution to meet customers' immediate everyday needs with products ranging from snacks and ice cream to household goods and beer, at the click of a button. In addition to direct to consumer delivery, Gopuff offers our leading fulfillment network as a service to other companies.

We are seeking a Senior Principal Software Engineer who is excited about creating innovative solutions to make life effortless for our customers! The kind of people we are looking for want to create an end to end shopping experience that will delight our customers, enable partners to expand their reach through unique brand experiences, and bring new concepts to life from the ground up alongside some of the biggest and most recognizable companies in the world. In short, we are looking for people who are eager to help create the future of Gopuff!

As a senior principal engineer, you will build and own the platforms that our systems run on. You will build high scale, high throughput APIs to serve millions of customers. You will work closely with cross-functional stakeholders to improve the UX for our customers searching and browsing for products on Gopuff.

Your primary responsibility will be to drive the technical architecture and design of our business domains. The right candidate will have the technical aptitude to drive good technology choices through collaboration with empowered teams. Success in this role will be measured by the delivery of business critical results and impact to the engineering department. We are looking for candidates who are passionate about delivering consistently great experiences within our engineering team.

• Lead cross functional projects across multiple teams impacting the success of the larger organization
• Lead technical discussions, design/architect and implement solutions to scale
• Support standard development practices across multiple teams, including idiomatic syntax, design patterns, and test driven development
• Evangelize impactful improvements in our technologies
• Scope, decompose, and organize projects for multiple teammates. Delegate tasks and coordinate teammates to bring those projects to completion with minimal oversight. Generate time estimates with reasonable accuracy to help determine project timelines.
• Trace bugs across the entire software stack, including into the OS, libraries, virtual machine and compiler if necessary
• Implement and monitor analytics to ensure the correctness of the business process
• Provide primary operational support and engineering for multiple large distributed software applications
• Promote and support GoPuff Engineering's culture of inclusion and diversity.

• 10+ years engineering experience with a proven track record as an engineer building scalable publicly facing web sites preferably in start-up environments or early stage companies
• Bachelor degree in Computer Science (or related field)
• Proven experience in a senior engineering role with increasing responsibility
• Experience leading technical discussions including evaluation and design of technical solutions
• Strong communication and interpersonal skills. Need to effectively communicate strategy, technical direction, priorities and collaborate with other engineering leads.
• Demonstrated success working in and promoting a rapidly changing, collaborative, and iterative product development environment
• Demonstrated ability to mentor a team, and lead without direction.
• Proficiency with SQL, Postgres, Java, Go (golang), and/or nodejs
• An in-depth and hands on knowledge of data structures, algorithms and modern web and/or cloud technologies

The only predictable thing about life is that it's wildly unpredictable. That's where we come in. When life does what it does best, customers turn to Gopuff to deliver their everyday essentials, and to get through their day & night, work day and weekend.

We're assembling a team of thinkers, dreamers & risk-takers...the kind of people who know the value of peace of mind in an unpredictable world. (And people who love snacks.)

Like what you're hearing? Welcome to Gopuff.

The Gopuff Fam is committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. We are an equal employment opportunity employer.

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• Facilitate workshops, demos, onboarding sessions, and cross?domain engagements to drive Marketplace adoption.
  
• Serve as the primary technical presenter of the Marketplace for domain teams and stakeholders.
  
• Engage with domain owners to understand their data products, help refine their articulation, and showcase how they integrate into the Marketplace ecosystem.
  
• Configure and maintain demo environments for Marketplace capabilities, data products, and new features.
  
• Support light development, proof?of?concept configurations, and sample integrations to demonstrate platform capabilities.
  
• Translate technical Marketplace concepts into clear, business?friendly language for non?technical audiences.
  
• Collect structured feedback from domain teams, synthesize insights, and partner with product and engineering to influence the roadmap.
  
• Develop and refine training materials, demos, playbooks, and onboarding assets to support continuous adoption.
  
• Act as an advocate for domains, ensuring their data product needs and challenges are well represented in Marketplace planning.
  
• Support ongoing adoption initiatives, including community sessions, office hours, and cross?domain knowledge sharing.
  

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• 4-7+ years of experience in data engineering, platform engineering, solution engineering, technical consulting, or similar roles.
  
• Strong understanding of data products, data modeling concepts, data APIs, enterprise integrations and metadata?driven architectures.
  
• Ability to configure and demonstrate platform features, build light proofs?of?concept, and support technical onboarding.
  
• Excellent communication and presentation skills, with experience translating technical concepts for business partners.
  
• Experience facilitating workshops, leading demos, or driving customer/product adoption initiatives.
  
• Ability to engage domain teams, understand their data product needs, and help articulate value within a larger ecosystem.
  
• Strong collaboration and stakeholder management skills across engineering, product, and business teams.
  
• Comfortable working in fast?moving environments and driving clarity through ambiguity.
  

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• Experience with data product and governance frameworks, data marketplaces, data mesh concepts, or platform adoption roles.
  
• Hands?on experience with cloud data platforms (Azure, AWS, or GCP), data pipelines, or integration tooling.
  
• Familiarity with REST/GraphQL APIs, event-driven patterns, and data ingestion workflows.
  
• Background in solution architecture, customer engineering, or sales engineering.
  
• Experience developing demo environments, sample apps, or repeatable platform enablement assets.
  
• Strong storytelling ability when explaining data product value, domain capabilities, and Marketplace patterns.
  

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• Design, develop, and implement solutions using Adobe Workfront Core, Workfront Planning, and Workfront Fusion.
  
• Build and maintain integrations between Workfront Planning and Workfront Core to create a unified project and work management ecosystem.
  
• Configure Workfront workflows, custom forms, reports, dashboards, and templates to support business processes.
  
• Develop automation and integration workflows using Workfront Fusion to connect Workfront with other enterprise applications.
  
• Collaborate with business stakeholders, product owners, and technical teams to translate requirements into scalable Workfront solutions.
  
• Provide solution architecture guidance for expanding the Workfront platform across the organization.
  
• Ensure best practices in Workfront governance, security, and performance optimization.
  
• Support MVP development for Workfront Planning and help evolve the platform into a robust enterprise solution.
  
• Assist with troubleshooting, enhancements, and ongoing platform support.
  

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• Strong hands-on experience with Adobe Workfront Core configuration and administration.
  
• Experience implementing Workfront Planning solutions.
  
• Expertise in Workfront Fusion for building integrations and automation workflows.
  
• Experience designing enterprise integrations and solution architecture around Workfront platforms.
  
• Knowledge of workflow automation, project management processes, and enterprise work management tools.
  
• Strong understanding of API integrations and data flow between systems.
  
• Ability to work in cross-functional teams and Agile environments.
  

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• Experience with AWS cloud services.
  
• Background in Data Engineering or Software Engineering.
  
• Experience integrating Workfront with enterprise systems, marketing platforms, or banking applications.
  
• Exposure to Retail Banking or Financial Services environments.
  

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• Experience delivering Workfront Planning MVP implementations.
  
• Strong analytical and problem-solving skills.
  
• Excellent communication skills with the ability to collaborate with both technical and business stakeholders.
  

Snowflake Platform Architect

who can go on-site in Boston, MA, or Woodbridge, NJ.

We are hiring a Snowflake Platform Architect with a strong mix of platform administration and data engineering expertise. The role involves designing and managing the Snowflake environment, including warehouses, security (RBAC), and performance optimization. The candidate should have hands-on experience in building scalable data pipelines and transformations using dbt.

Strong SQL skills and experience working with cloud platforms (AWS/Azure/GCP) are required. The role also involves implementing best practices for data modeling, cost optimization, and data quality. Experience working with BI/reporting tools and cross-functional teams is preferred.

Title- Agile Business Analyst

Location: TX/Plano

Required Skills:

Agile Experience: Demonstrated experience working within Agile frameworks (Scrum), with a focus on delivering high-quality outcomes.

Technical Expertise: Strong understanding of software development processes and experience with system integrations. Proficiency in SQL and PL/SQL is

Tools Proficiency: Familiarity with JIRA and Confluence for project management and Documentation: Experience with Microsoft tools for reporting and da

Analytical Skills: Proven ability to analyze complex business problems and conduct thorough gap and impact analyses.

Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences.

Detail-Oriented: Strong attention to detail and a commitment to delivering exceptional customer service, ensuring all project deliverables meet or exc

Preferred Qualifications:

• Experience in conducting meetings with business users and subject matter experts (SMEs) to gather requirements.

• Proven track record of collaborating with product owners to refine and prioritize the product backlog and manage scope effectively.

• Familiarity with business process management and cloud technologies.

• Previous experience in the automobile industry is preferred.

• Relevant certifications such as Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), or Certified ScrumMaster (CSM) are a plus