Waferwire Cloud Technologies Jobs in Usa

Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing:

The Network Administrator (On-Site) will join the talented team at the Greensburg Salem School District. You will be responsible for planning, implementing and maintaining the school's technology infrastructure with emphasis on supporting data center systems and enterprise network connectivity.

RESPONSIBILITIES:

• Provides network infrastructure support for a school district environment comprised of multiple locations.
• Establishes and maintains all server equipment and associated operating systems, including all physical and virtual iterations of such equipment.
• Ensures server availability is maintained at proper service levels through proactive monitoring, measurement, planning, and change management.
• Establishes redundancy methods and failover procedures for the virtualized environment.
• Establishes and conducts backup procedures for all server instances and core data repositories/databases.
• Administers all active directory and domain level contexts for computers, groups, and users.
• Configures and supports the hardware and operating platforms that underlay the following services: Student Information System (SIS), Gradebook, Parent Portal, Learning Management System, Library Operations, Financial Operations, Email & Collaboration, Instructional Application Databases, Online Assessment Services, etc.
• Collaborates with the Questeq Network Operations Center to maintain hardware and software for the districts core and edge networking components (switches, routers, firewalls, fiber wan links, broadband Internet, wireless access points, wireless controllers, cable plant, storage area network appliances, networked security appliances, etc.)
• Installs, configures, monitors, and maintains network protocols, and addressing.
• Maintains Internet connectivity and provisions access to publicly accessible services.
• Maintains local connectivity and sustains functional access to hosted client-server applications and other privately accessible services.
• Responsible for troubleshooting all 3rd Tier escalation of infrastructure support issues and coordinating with the Questeq Network Operations Center or 4th Tier vendors for any compulsory assistance.
• Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response.

KNOWLEDGE AND SKILL REQUIREMENTS:

• A minimum of three years of successful experience with the design, specification, installation and support of local and wide area computer networks.
• Excellent prioritization and project management skills
• Microsoft Active Directory & Group Policy experience
• Microsoft SCCM experience preferred
• Microsoft Cloud Technologies including Azure and EMS are desirable
• Experience with IP routing and bandwidth management
• Wireless network experience
• Microsoft Windows 7 and above experience
• Endpoint deployment experience
• Sharepoint Experience highly desirable
• Good written and verbal communication skills
• Excellent customer service skills
• Proven technical expertise in desktop, network, server and peripheral device maintenance, installation and management
• Proven technical experience in Hardware and Software rollouts
• Willingness to learn and take direction

EDUCATION/TECHNICAL CERTIFICATIONS:

• Bachelors or Associates degree in technology related field (Highly desirable) or equivalent experience
• Industry certifications (CNE/MCSE/Network+/ITIL 3.0) highly desirable
• Must be able to pass Child Abuse History, Criminal, and Fingerprinting Clearances
• This is a full-time position offering medical, dental, vision and a 401K with company match

LOCATION:

- Charlotte: NC

- Jacksonville: FL

MUST HAVE: Mobile Device Infrastructure

Position Summary

The Corporate Mobile organization forms part of Employee Experience Technology (EET) and is responsible for the Banks Mobile strategy, managing a portfolio of mobile products and services including mobile applications for over 80,000 employees and devices globally.

A requirement has arisen within the Corporate Mobile team for a Mobile Engineer to drive significant engineering improvements for the overall employee experience and growing BAU engineering requirements. In doing so will support the creation of all relevant artefacts, design documentation and operating models to successfully manage and maintain existing products and services as well as delivering new products and services to our environment.

The role requires a collegial yet assertive approach when working among, coordinating with but ultimately ensuring compliance of all Architecture, Engineering and Operational standards. The person will be part of an amazing engineering team who have responsibility for engineering activities on our current global mobile platform as well as future state deliverables working with multiple technologies, reporting to a Senior Mobile Engineer within the team.

Application configuration and engineering of our existing platform with a strategic view on our future state

Deliver an amazing employee experience of our products and services, with an automation first mindset

Liaison with Global Information Security, Operations, Product, Engineering, Architecture and Vendors to deliver robust mobile platforms and solutions

Management of technical input into Book of Work Entries

Development of high and low level designs to meet bank requirements and security demands

Execution of testing and validation in lower level environments

Continual ownership for the accuracy and completeness of all technical documentation

Represent technical requirements for the deployment of new services

Participate in regular requirements meetings to groom backlog and agree feature releases

Provide best practice application engineering framework and architecture to ensure performant and functional mobile solutions

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Required Qualifications

Experience of engineering activities on Blackberry UEM / Good Dynamics environment

Knowledge / experience of working on other mobile MDM environments - Intune / Workspace 1 / Mobile Iron

Knowledge / Experience of application wrapping technologies - Blackberry SDK / Intune SDK / Blue Cedar

Experience of working with application signing teams to publish mobile applications

Policy structure and management via MDM for enterprise grade mobile solutions

Experience of both Apple and Android Enterprise Management technology (Apple Business Manager / KNOX / Google ZT

Experience of Mobile Threat Defense technology

Desired Qualifications

• Experience of Cloud technology in support of mobile solutions (Azure / AWS)

• Automation experience with powershell, python or other solutions

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services to enhance the overall customer experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner
• Resolving technical issues efficiently, aiming for first-contact resolution
• Researching and retrieving information across systems to address customer concerns
• Collaborating with other departments to resolve complex issues
• Accurately documenting customer interactions and claims in internal systems
• Using available resources and training to provide accurate information while adhering to scripts, policies, and procedures
• Protecting customer privacy and handling confidential information responsibly
• Escalating unresolved issues to appropriate personnel when necessary
• Participating in ongoing training and team meetings to stay current on systems, products, and procedures
• Maintaining consistent attendance and adhering to your work schedule

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with the Windows operating system
• Dependability and punctuality
• Strong problem-solving and troubleshooting abilities
• A calm, empathetic, and customer-first mindset
• Ability to multitask, stay organized, and work independently
• A collaborative spirit and a passion for helping others
• Comfort working in a fast-paced, evolving environment

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In

***No Third Parties***

***US Citizenship Required for Security Clearance***

JOB LOCATION:

Remote / Washington, DC

JOB SUMMARY:

Genesis Consulting is seeking an experienced, ambitious, and resourceful SAP Concur Training Lead for a public sector client in Washington, DC. Join our team and utilize SAP cloud technology to configure, deliver and support applications for our clients while leveraging concepts of Lean, Agile, Kanban and SAFe. Our clients are some of the world’s leading companies and the candidate will be a part of challenging projects to build and support technical solutions for their needs.

DUTIES AND RESPONSIBILITIES:

The SAP Concur Training Lead will support training for business transformations of SAP Concur Travel, Request and Expense. Duties will include but may not be limited to:

• Develop a complete SAP Concur end-user training plan and curriculum

• Identify and fully develop End User Training Content for customers based on the best medium for content consumption (e.g. Online vs Instructor Led)

• Prepare and build training content in Articulate 360.

• Conduct training needs assessments by collaborating with customer stakeholders and Genesis project team to understand the current LMS environment and any special requirements or needs that should be factored into content development

• Work with the customer on instructional design and content authoring approaches for training development consistent with their LMS/Training Approach

• Create and implement custom education programs that demonstrate knowledge of Adult Learning Principles and incorporate best practice delivery techniques

• Plan, design, develop, organize, write, and edit instructor-led training content as well as storyboards for electronic learning modules (WBT, CBT, eLearning)

• Develop course objectives and design plan based on assessment results

• Interview Subject Matter Experts and clients to collect necessary information to design and develop blended education solutions

• Conceptualize and develop evaluation measures, including knowledge checks, course evaluations, and tests

• Create training materials based on Training Plan and role-based content

• Conduct Train-The-Trainer sessions (possibility to expand into training delivery in subsequent phases of the project if desired)

• Provide application knowledge, methodology expertise and/or industry knowledge

• Build and maintain client relationships by consistently delivering exceptional service and exceeding expectations

• Status reporting, issue identification, problem-solving

MINIMUM QUALIFICATIONS/EXPERIENCE:

• 3-5+ years of SAP Concur end-user training experience in a client-based setting; proven experience in a Public Sector environment

• Expert knowledge in MS Office tools: PowerPoint, Word, MS Teams, SharePoint

• Experience conducting training needs assessment

• Clear implementation experience and expertise in full training delivery: plan, design, develop, organize, write, edit end-user guides, instructor-led training content as well as storyboards for electronic learning modules (WBT, CBT, eLearning)

• Classroom Training Experience

• Professional Services or Big 4 Consulting Experience

• Experience in organizational design as well as operating & changing delivery models

• Demonstrated experience with Articulate or similar platforms on at least 2 SAP Concur projects

• Proven ability to develop engaging and effective implementation-focused training curricula to provide essential knowledge and enhance user adoption

• Knowledge of Instructional Design Theory and Adult Learning Principles

• Strong attention to detail

• Excellent customer service and interpersonal skills

• Ability to work independently and as part of a team

• Ability to handle multiple priorities and work well under pressure with multiple deadlines

• Excellent communication, interpersonal, and influencing skills; strong executive presence, including the ability to partner with and effectively influence multiple stakeholders; ability to work with both business and technology stakeholders

• High comfortability working closely with senior leadership throughout the organization.

MINIMUM EDUCATION:

• Bachelor’s Degree Required

REQUIRED CERTIFICATIONS:

• None Required

• SAP, SAFe, CSM Certifications Desired

Salesforce Product Owner/Manager
Location: Remote from US
Department: Enterprise Applications
Employment Type: Contract/Contract to Hire

Overview
The organization is seeking a Salesforce Product Owner or Product Manager to lead enhancements, governance, and the long term roadmap for the Salesforce platform. This role focuses on closing the gap between business expectations and current system capabilities while also shaping the future direction of Salesforce, including exploration of Service Cloud, Agent Cloud, and emerging AI driven features. This position requires strong local partnership with Jacksonville based stakeholders and the ability to navigate a complex, multi system environment.

Key Responsibilities

Product Ownership and Roadmap
• Own and refine the Salesforce roadmap, including near term improvements to data quality, integration, and reporting, as well as longer term initiatives such as Agent Cloud and AI assisted capabilities.
• Prioritize work based on business value, complexity, and cross functional impact.
• Ensure business expectations are aligned with realistic delivery timelines and technical feasibility.

Requirements Gathering and Backlog Management
• Lead discovery sessions across Sales, Finance, HR, Operations, and Contracts teams to gather detailed requirements.
• Document clear user stories, acceptance criteria, and functional requirements.
• Evaluate opportunities for AI assisted workflows, agent productivity tools, and automated recommendations within Salesforce.

Data Quality and Governance
• Establish data governance standards to reduce duplicate accounts and inconsistent information.
• Define validation rules that support accurate opportunity management and prevent incorrect or duplicate entries.
• Improve data alignment across revenue structures, people attributes, and account hierarchies.

Integration and Automation
• Identify integration needs across Salesforce, Oracle Fusion, Mosaic, HR systems, Finance systems, and other downstream applications.
• Evaluate automation opportunities such as eliminating manual uploads of financial hierarchies and improving synchronization of HR and Finance attributes.
• Work with technical teams to prepare the platform for future AI or Agent Cloud capabilities that rely on strong upstream and downstream data integrity.

Revenue and Reporting Alignment
• Partner with Finance teams to resolve gaps between estimated and actual revenue and ensure reports reflect accurate information at profit level structures.
• Improve the flow of win or loss information and reduce the need for duplicate entry across CRM and contract related objects.
• Strengthen reporting visibility across retailers, revenue breakdowns, and opportunity lifecycle stages.

User Experience and Adoption
• Lead user acceptance testing and ensure enhancements meet the required standards.
• Define requirements for alerts, reminders, and user guidance, including notifications tied to financial mismatches or incomplete opportunity steps.
• Support communication, training, and adoption activities for new features and process changes.

Qualifications
• Five or more years of experience as a Product Owner, Product Manager, or Salesforce focused Business Analyst.
• Strong understanding of Salesforce Sales Cloud and familiarity with Service Cloud or concepts related to agent workflows and AI capabilities.
• Experience working with financial and HR systems, preferably Oracle Fusion.
• Skilled in opportunity lifecycle management, revenue workflows, data quality, and Salesforce reporting.
• Effective communicator with the ability to work closely with senior business stakeholders.
• Must be local to Jacksonville, Florida or willing to relocate.

Ideal Candidate
The ideal candidate is proactive and detail oriented, capable of driving both immediate system improvements and long term platform evolution. This person brings structure to complex business needs, aligns teams around priorities, and focuses on delivering enhancements that improve data accuracy, reporting, opportunity management, and cross system consistency. They are comfortable working in a hybrid environment, influencing stakeholders, and preparing the organization for future capabilities such as Agent Cloud and AI assisted features.

Welcome to ConsultNet, SaltClick, and Omni. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services, both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years, thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At ConsultNet, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

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• The Business Systems Analyst (BSA) will support client's enterprise Identity & Access Management (IAM) transformation. This includes:
  
• WIAM migration activities (metadata and certificate updating, coordination with client applications, etc)
  
• PingFederate to PingOne Advanced Identity Cloud (AIC) modernization
  
• Access governance improvements (who has access to what, and why)
  
• Cross?platform identity initiatives spanning Security Services
  
• This role bridges business needs and engineering delivery by ensuring work is clearly defined, well documented, properly tracked, and delivered with strong testing and governance.
  

• 
  
• SAML certificate lifecycle coordination
  
• SAML = Security Assertion Markup Language (a standard for single sign-on)
  
• Coordinating certificate rotation across multiple applications, environments, and vendors
  
• Tracking owners, dates, dependencies, and cut over steps in structured trackers (e.g., Excel)
  
• SAML connection migration planning and execution support
  
• Helping move Identity Provider (IdP) connections from legacy federation to modern platforms
  
• IdP = Identity Provider (system that authenticates users)
  
• Migration readiness and execution tracking
  
• Requirements capture, integration mapping, status reporting, and risk/dependency management
  
• Documentation at scale
  
• Maintaining living runbooks and migration guidance in Confluence
  
• Keeping Jira work items audit-ready with clear ownership and due dates
  

• 
  
• IAM Program & WIAM Migration Support
  
  
  • 
    
  • Support engineering teams migrating PingFederate connections to PingOne Advanced Identity Cloud (AIC) and Microsoft Entra ID
    
  • Entra ID = Microsoft's cloud identity service (formerly Azure AD)
    
  • Track milestones and deliverables across workstreams, including:
    
  • Certificate updates and expirations
    
  • RBAC updates
    
  • RBAC = Role-Based Access Control (access is granted by role)
    
  • Compliance-driven tasks and evidence
    
  • Coordinate dependencies across multiple IAM workstreams to prevent bottlenecks
    
  • Conduct impact analysis of technology changes on business processes and IAM systems
    
  • Provide system and business process support across multiple IAM program engagements
    
  
  
  
• Business Analysis & Delivery Coordination
  
  • 
    
  • Plan, elicit, capture, analyze, and validate requirements for IAM initiatives:
    
  • Business requirements (what is needed)
    
  • Functional requirements (what the solution must do)
    
  • Technical requirements (how it integrates and operates)
    
  • Document and assess current-state IAM processes, integrations, and access models
    
  • Maintain rigorous Jira notes including:
    
  • Ownership, due dates, constraints, risks, dependencies, and decisions
    
  • Maintain accurate, iterative Confluence documentation for all IAM projects
    
  • Assist with data models and interface specifications where needed for IAM systems
    
  • Log system and process changes using approved change management tools (e.g., FastTrack)
    
  • Ensure IAM changes are properly tested before deployment
    
  • Coordinate UAT and functional testing
    
  • UAT = User Acceptance Testing (business confirms the solution meets needs)
    
  
  
  
• Meeting & Stakeholder Management
  
  • 
    
  • Facilitate discussions between engineering, security architecture, business stakeholders, and program leadership
    
  • Support collaborative system and data design sessions with users and technical teams
    
  • Coordinate meetings responsibly (e.g., avoid conflicts with Agile ceremonies)
    
  • Summarize meetings with clear action items and track accountability
    
  • Present complex IAM options and tradeoffs in a clear, decision-supporting way
    
  
  
  
• ???Quality, Documentation & Governance
  
  • 
    
  • Ensure IAM changes and access-control updates are properly authorized by management
    
  • Handle confidential identity-related information professionally and securely
    
  • Support compliance needs, including IAM controls, audit readiness, and certificate expiration management
    
  • Ensure documentation is clear, complete, current, and aligned to corporate standards
    
  • Adhere to corporate policies, procedures, and IAM governance requirements
    
  
  
  

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• Core Experience (Required)
  
  • 
    
  • Proven experience (1+ years) as an IT Business Analyst / Business Systems Analyst supporting complex corporate environments
    
  • Extensive experience with large scale migrations or updates across multiple organizations and third party vendors
    
  • Hands-on experience with IAM concepts and platforms, such as:
    
  • Federation and SSO
    
  • SSO = Single Sign-On (one login for multiple apps)
    
  • SAML and certificates
    
  • RBAC
    
  • Directory technologies (e.g., LDAP/AD concepts)
    
  • Strong understanding of SDLC and testing methods
    
  • SDLC = Systems Development Life Cycle (plan build test deploy support)
    
  • Demonstrated ability to manage and track multiple simultaneous workstreams with high attention to detail
    
  
  
  
• Technical & Analytical Skills (Required)
  
  • 
    
  • Strong Excel skills for tracking plans, owners, timelines, and dependencies
    
  • Ability to review/analyze data sets and system outputs; familiarity with ODBC is a plus
    
  • ODBC = Open Database Connectivity (standard way to connect to databases)
    
  • Ability to produce process documentation that is structured and easy to follow
    
  • Strong experience with Scrum/Agile delivery tools (e.g., Jira and Confluence)
    
  
  
  
• Behavioral & Professional (Required)
  
  • 
    
  • Strong stakeholder management and the ability to influence with data-driven reasoning
    
  • Highly organized multitasker with attention to detail
    
  • Energetic, engaging, and collaborative working style
    
  • Demonstrates professionalism and ethical conduct in all interactions
    
  
  
  
• Education / Background
  
  • 
    
  • BA/BS in Business, Computer Science, or related field OR equivalent experience (e.g.,
    
  • 10+ years comparable experience)
    
  • Compliance familiarity (security, audit, access control) strongly preferred
    
  • Prior experience in Identity & Access Management, Security, or similar field
    
  
  
  

• 
  
• Required (Day 1 Readiness)
  
  • 
    
  • Jira (work tracking, user stories, acceptance criteria)
    
  • Confluence (documentation, runbooks, migration guidance, decision logs)
    
  • Servicenow (ticketing and request flows)
    
  • Excel (tracking owners, dependencies, milestones, certificate rotations, cutover plans)
    
  • SAML / certificates (baseline understanding of certificate rotation impacts and coordination)
    
  • Working knowledge of at least one identity platform:
    
  • PingFederate (legacy federation) and/or
    
  • PingOne Advanced Identity Cloud (AIC) and/or
    
  • Microsoft Entra ID
    
  
  
  
• Nice to Have (Accelerators)
  
  • 
    
  • Visio / Miro (process flows, integration diagrams)
    
  • Splunk familiarity or other log query experience
    
  • SharePoint (document management / collaboration)
    
  • Microsoft Project / Project Server (formal project plans and dependencies)
    
  • Change management tooling (e.g., FastTrack)
    
  • Scripting familiarity (e.g., Python) for light automation or data validation
    
  • eCommerce domain exposure (rare, but beneficial in some integration scenarios)
    
  
  
  

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• Preferred
  
  • 
    
  • Security/IAM adjacent certification (any of the below are helpful)
    
  • CISSP
    
  • Security+ (baseline security knowledge)
    
  • Identity-focused training/certificates (Ping/Microsoft identity learning paths)
    
  
  
  
• Nice to Have
  
  • 
    
  • CBAP / CCBA (IIBA Business Analysis certifications)
    
  • CBAP = Certified Business Analysis Professional
    
  • CCBA = Certification of Capability in Business Analysis
    
  • Agile certification (CSM, PSM, or equivalent)
    
  • CSM = Certified ScrumMaster
    
  • PSM = Professional Scrum Master
    
  • Cloud fundamentals (Azure fundamentals or similar)
    
  • Testing certifications (ISTQB or equivalent)
    
  • ISTQB = International Software Testing Qualifications Board
    
  
  
  

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• Day to Day
  
  
  • 
    
  • Lead the design and development of advanced Genesys Cloud Architect workflows (IVR, digital, routing, NLU-driven call flows).
    
  • Produce high-quality technical and functional documentation, including FRDs, workflow diagrams, and integration specifications.
    
  • Participate in and/or lead discovery and design workshops with business and technical stakeholders.
    
  
  
  
• Responsible for analysis, design, programming, and implementation of complex applications tasks and projects.
  
• Devise feasible, logical procedures to resolve business problems through the use of computer resources.
  
• Formulate scope and objectives through research to develop or modify complex systems.
  
• Review detailed specifications and recommend modifications. Design, code, test and debug complex application programs.
  
• 20% Produce deliverables related to the assigned project.
  
• Perform analysis, design, programming, and implementation of systems and procedures to solve complex business or scientific problems.
  
• Evaluate interrelationships in immediate programming area to determine how changes in one program will affect another related area.
  
• Apply conversions and enhancements to business systems.
  
• May lead or provide expertise on assigned projects.
  
• 20% Work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.
  
• Ensure solutions are aligned with business and IT strategies and comply with the organization's architectural standards.
  
• Assist in post-implementation support and system enhancements.
  
• 20% Test modified programs, create necessary test files and data, verify logic, debug, and write relevant documentation.
  
• 15% Design and develop IT systems. Devise new sources of data and develop new approaches and techniques.
  
• Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting complex application software that is delivered on time and within budget.
  
• 15% Provide guidance to lower-level programmers/analysts.
  
• Act as an internal consultant by providing technical guidance on complex projects.
  
• Determine and resolve problems with other systems analysts, programmers, and systems users.
  
• 10% Test designed programs, verify logic, perform any necessary "debugging," and write the documentation
  

• 
  
• Genesys Cloud
  
• Java Script, Python, or Node.Js
  
• REST APIs, JSON, and service integrations
  
• Hands-on experience with cloud platforms (AWS preferred)
  

• 
  
• Genesys Certifications such as:
  
• Genesys Cloud CX Developer (CCX GCD)
  
• Genesys Cloud CX Architect (GCX ARC)
  
• Lucid Charts or other workflow modeling tools.
  

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• Comprehensive understanding of applications/development, quality assurance and integration methodologies, concepts and facilities in a mainframe, midrange, and/or PC/LAN environment.
  
• Demonstrates a high level of technical proficiency in the areas of programming languages, platform capabilities, and methods of systems analysis and program design.
  
• Excellent analysis, decision-making, and problem solving skills.
  
• Demonstrates logical abstract thinking and assimilating/adhering to project goals and deadlines.
  
• Ability to communicate effectively verbally and in writing.
  
• Able to work well under pressure and as part of a team.
  
• Strong knowledge of interpersonal skills/team building.
  
• Familiar with project management concepts.
  
• Ability to assess requirements, alternatives, and risks/benefits for low- to high-impact projects.
  
• Pays attention to detail.
  
• Ability to establish and maintain effective working relationships with employees, clients, vendors etc.
  
• In-depth understanding of organizational functions, behavior, and inter-relationships.
  

• 
  
• Comprehensive knowledge of relevant operating systems, programming languages, and development tools and their usage in the company.
  

• 
  
• Customer-focused, project-oriented programming environment.
  
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  

• 
  
• A typical day will involve a mix of hands-on coding, architectural design, and research.
  
• The engineer will spend a significant portion of their time in Python, building and optimizing agentic AI systems using frameworks like LangChain.
  
• This includes integrating these agents with our backend services and deploying them using CI/CD pipelines into our cloud environment.
  
• They will also be responsible for researching and testing new agentic models and frameworks, monitoring agent behavior in production, and collaborating with data scientists and business stakeholders to refine requirements and ensure the ethical deployment of AI solutions.
  

• 
  
• Python
  
• JavaScript/TypeScript
  
• AI Tools and Libraries (e.g. LangGraph, LangChain, Deep Agents, Claude Skills, etc.)
  
• AI Models (e.g. Claude, OpenAI, etc.)
  
• AI Concepts (e.g. Prompt Engineering, RAG, Agentic AI, etc.)
  
• Distributed SDLC/DevOps (e.g. github, pipelines, VS Code, testing frameworks, etc.)
  
• Platforms (Container Platforms, Cloud Platforms, Document Databases, AWS)
  
• API Design
  

• 
  
• Deep hands-on experience in Python for AI/ML development.
  

• 
  
• Generative AI Development: Proven experience developing Gen AI or AI/ML solutions, from use case conceptualization to production deployment.
  
• Infrastructure & DevOps: Strong understanding of cloud environments (AWS preferred), LLM hosting, CI/CD pipelines, Docker, and Kubernetes.
  
• Agentic AI Concepts: Knowledge of agentic/autonomous systems (e.g., reasoning, planning, tool use).
  

• 
  
• Proficiency in Python development and FastAPI/Flask frameworks, along with SQL.
  
• Familiarity with agentic AI frameworks and concepts such as LangChain, LangGraph, AutoGen, Model Context Protocol (MCP), Chain of Thought prompting, knowledge stores, and embeddings.
  
• Experience developing autonomous agents using cloud-based AI services.
  
• Experience with prompt engineering techniques and model fine-tuning.
  
• Strong understanding of reinforcement learning, planning algorithms, and multi-agent systems.
  
• Experience working across cloud platforms (AWS, Azure, GCP) and deploying AI solutions at scale.
  

Location: Database Engineer

Duration: 11-12 months

Location : Austin , TX ( 78759) Hybrid role - In office Mon, Wed, Thurs is a must. (No flexibility on these days)

Job Description:

The Cassandra Database Engineer is an expert across NOSQL database technologies, but specifically a specialist on Cassandra database administration.

For this position, NOSQL database expertise is mandatory with a primary focus on Cassandra databases, as well as expertise in Public Cloud technology (AWS and/or GCP).

For this mission, the engineer will primarily be responsible for database operational activities.

Essential Functions / Key Areas of Responsibility

The Database Engineer primary responsibility footprint:

· Database performance analysis and operations review for production database platforms

· Manage database operations activities including incident response, database alert resolution, and managing third party support engagement

· Deploy and maintain database monitoring solutions.

· Test and build database restore and recovery procedures

· Database platform deployment, installation, patching, change management, and third-party software upgrades.

· Responsible for database hardening procedure identification and deployment on public cloud, hosted, and on-premises platforms.

· Responsible for providing database expertise and operations support to the technical support teams and project delivery teams.

· Responsible for participating in database platform review, bench and tuning exercises, security evaluation, provide technical analysis and proactive recommendations for improvements and/or design changes for production platforms

Minimum Requirements: Skills, Experience & Education

· HS diploma with 8+ experience in Cassandra administration (NOT architecture or design)

· College degree in Computer Science preferred + 8-10 years’ experience

· NOSQL Database: 8-10 years Cassandra administration

· Extensive background with public cloud database deployment, management and migration.

· Expertise in database concepts, defining standards, processes, and procedures in database deployment methodologies

· Expert in operations of high-profile production database platforms with high SLA and high-performance expectation

· High level of experience in managing change on production database platform on hosted, on premise, and cloud database platforms

· Expert in deploying high availability database architectures

· Proactive, team player, and leadership qualities with strong technical background

· Excellent verbal and written communication skills

Preferred Qualifications

· Highly skilled in Cassandra database administration

· DataStax enterprise Cassandra administration a plus

· Strong production operations and troubleshooting skills

· Linux operating system background

· Skilled in Public Cloud deployment methods/tools (Gitlab, Terraform, Datadog)

· Knowledge of Kubernetes and Docker.

· Database performance evaluation and platform bench participation

Special Position Requirements:

Candidate will need to be able to multitask and quickly switch if needed to work on emergency incidents on production platforms. The position requires the ability to be able to manage tight deadlines and have visibility on project delivery goals and the ability to communicate effectively to project teams and management. The candidate will be able to thrive in fast paced work environment.

1. Looking for a candidate that is currently in the position of maintaining Cassandra clusters today (avoid those that have worked in past, or a couple years ago...)
2. How many clusters are maintained today
3. How many nodes
4. What Cassandra version are they
5. How many years have you worked on Cassandra (ideally 5+)
6. Candidate has operations experience and can speak to challenges in his environment today
7. manages patching / upgrades
8. is called upon in crisis to manage
9. delivers new environments
10. Performance tuning experience with Cassandra
11. familiar with backup and recovery
12. Familiar with monitoring Cassandra (Prometheus or Datadog a plus)
13. is go to for other teams on Cassandra database topics
14. Candidate is adaptable to work in fast paced environment, context switching is normal
15. Candidate is ok to be in stressful/challenging situations
16. Outages
17. Crises team
18. War room

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NiCE, we are a global leader in AI-powered customer experience solutions, helping organizations transform how they engage with customers across every interaction. Our unified cloud platform, CXone Mpower, enables enterprises to manage and optimize 100 percent of customer engagements across voice and digital channels, combining contact center capabilities with advanced analytics, automation, and conversational AI. As an AI-first company, NiCE is advancing the next generation of intelligent, automated customer interactions through generative AI, virtual agents, and real-time decisioning to drive improved satisfaction, efficiency, and loyalty at scale. NiCE also offers complementary compliance and public sector solutions that extend our AI capabilities into regulated and mission‑critical environments. With more than 25,000 customers worldwide, including 85 of the Fortune 100, NiCE operates in over 150 countries. Learn more at the Role

As a Senior Legal Counsel on NiCE’s Americas Legal team, you will support high‑value commercial and technology transactions that are central to NiCE’s customer experience business. The role is focused on enabling growth of NiCE’s CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely with sales, product, finance, security, and privacy stakeholders to address issues at the intersection of cloud technology, data protection, and regulatory compliance, while providing practical, business-oriented legal guidance.

In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI‑driven customer experience organization.

We are seeking a senior legal professional who demonstrates the following attributes:

• 
  
• Strategic and Commercial Mindset: Approaches legal issues with strong business judgment and creativity, delivering solutions that advance NiCE’s strategic and commercial objectives.
  
• Collaborative Partner: Works effectively across cross‑functional and geographically diverse teams, building trust and influence with stakeholders at all levels of the organization.
  
• Clear and Persuasive Communicator: Communicates complex legal concepts clearly and concisely, both in writing and verbally, with the ability to tailor messaging to different audiences.
  
• Proactive Problem Solver: Manages multiple priorities with minimal supervision, anticipates risks, and drives matters to completion in a fast‑paced, evolving environment.
  
• Adaptable and Resilient: Remains effective and composed amid change, ambiguity, and shifting business priorities.
  
• Team‑Oriented Professional: Values collaboration and contributes positively to a high‑performing, engaged legal team culture.
  

• 
  
• Lead Complex Transactions: Structure, negotiate, and manage sophisticated commercial and technology transactions across sales, product, and procurement, with a primary focus on enterprise cloud offerings.
  
• Provide Legal and Regulatory Guidance: Advise on U.S. and international legal issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk‑balanced guidance to the business.
  
• Scale Legal Operations: Develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast‑moving organization.
  
• Partner Cross‑Functionally: Collaborate with legal colleagues and cross‑functional stakeholders globally to align legal strategies with business priorities and key initiatives.
  
• Anticipate Regulatory Change: Monitor and assess evolving laws and regulations affecting NiCE’s commercial activities and proactively advise on risk mitigation and compliance.
  
• Enable the Business: Educate and train internal teams on legal, compliance, and contracting best practices to support informed and efficient decision‑making.
  
• Build Trusted Relationships: Establish strong working relationships with internal stakeholders and external partners, balancing legal risk with commercial objectives.
  
• Support Strategic Growth: Contribute to initiatives that advance NiCE’s global growth strategy and innovation agenda.
  
• Other Legal Matters: Support additional legal projects and responsibilities as needed.
  

• 
  
• Education and Licensing: Juris Doctor with strong academic credentials and an active license to practice law in at least one U.S. jurisdiction.
  
• SaaS and Technology Experience: Minimum of 8 to 10 years of legal experience, with substantial experience supporting SaaS, cloud computing, and enterprise software transactions primarily on the vendor side.
  
• Transactional Expertise: Demonstrated experience drafting, negotiating, and advising on complex SaaS and technology agreements, including Data Processing Agreements and, where applicable, Business Associate Agreements.
  
• Legal Acumen: Strong working knowledge of data privacy, cybersecurity, and intellectual property law, including familiarity with U.S. and international data protection regimes and evolving regulatory trends.
  
• In‑House Experience: Prior in‑house legal experience supporting a commercial or technology‑driven business environment.
  

• 
  
• Public Company or Global Environment: Experience supporting a U.S. publicly traded company and/or a global, multinational organization.
  
• Operational Maturity: Proven ability to design, improve, and scale legal processes, templates, and playbooks in support of a growing business.
  
• AI and Emerging Technology Law: Familiarity with evolving artificial intelligence and automated decision‑making laws and regulations in the United States and internationally, including emerging global frameworks such as the EU AI Act.
  

• 
  
• Excellent negotiation, drafting, and communication skills, with the ability to translate complex legal issues into practical business guidance.
  
• Strong organizational skills and sound judgment, with the ability to manage multiple matters independently in a fast‑paced environment.
  
• Collaborative, team‑oriented approach with the ability to build effective working relationships across functions, regions, and cultures.
  

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.