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Physician / Otolaryngology / Georgia / Locum or Permanent / Otolaryngologist Opening in Southeast Georgia - 4-Day Work Week Job
✦ New
Salary not disclosed
Waycross, Georgia 2 hours ago

Seeking a BC/BE Otolaryngologist to join a well-established private practice in Southeast Georgia.
Details:

  • Allergy practice offering subcutaneous and sublingual immunotherapy
  • Audio/Vestibular Testing and rehab
  • Sleep apnea testing and treatment
  • Sinus surgery
  • Voice and esophageal disorders
  • Skin cancer and reconstructive surgery
  • In-Office CT (Xoran MiniCAT)
  • In-office procedures; outpatient surgical center and primary hospital nearby
  • Practice located in vibrant family-oriented community
  • Well established referral network
  • Four-day work week (one Friday a month)

Incentive/Benefits Package:

  • Competitive salary with equity shares opportunity
  • Production incentive bonus
  • Excellent benefits package
  • Sign-on bonus and relocation

About the Community:

Living in this southeastern Georgia town offers a peaceful, small-town lifestyle with a strong sense of community and access to outdoor adventures, including nearby swamps, forests, and wildlife areas. It s an affordable place to live, ideal for those who value space, nature, and a slower pace of life. Despite its rural setting, it s within a two-hour drive of larger metro areas like Jacksonville and Savannah, giving residents convenient access to urban amenities, airports, and coastal attractions while maintaining the quiet and charm of a close-knit community.

APPLY NOW or TEXT Job and email address to 636 - 628 - 2412.
Search all of our provider opportunities at: brittmedical DOT com

permanent
IT QC Systems Analyst
Salary not disclosed
Worcester, MA 2 days ago

We are supporting a leading global life sciences organization with the addition of an IT QC Systems Analyst to support Quality Control (QC) laboratory operations at a regulated manufacturing site in Worcester, MA.


This is a hands‑on, onsite role focused on laboratory systems support, validation, data integrity, and process optimization within a GMP environment.


This role partners closely with laboratory, operations, and enterprise IT teams to ensure systems remain compliant, reliable, and optimized to support daily QC activities.


Contract Details:

  • Duration: 12 months
  • Work Type: Onsite (Worcester, MA)
  • Pay: Competitive hourly rates (W2 or C2C available)


Key Responsibilities:

  • Provide technical and operational support for QC laboratory systems, instruments, and associated software in a GMP environment.
  • Support validation activities and documentation, including SIQ, SOQ, spreadsheet validation, and periodic validation reviews (PVRs).
  • Develop, maintain, and troubleshoot Excel spreadsheets and macros to streamline data processing, reporting, and compliance activities.
  • Perform Windows upgrades, PC decommissions, software installations, and system upgrades for lab and operations computers.
  • Support digital transformation initiatives by gathering requirements and feeding improvements to enterprise IT teams.
  • Assist with process optimization, elimination of manual workflows, and data integrity assurance across laboratory operations.
  • Support and administer operational systems such as SAP, Infor, and MES platforms (including POMS).
  • Install and support Acronis and NuGenesis software on laboratory PCs.
  • Provide support related to OSI PI / data historian systems as needed.


Required Qualifications:

  • 3+ years of experience supporting QC laboratory systems or applications in a GMP environment.
  • Strong experience with Excel, including macro development and troubleshooting.
  • Working knowledge of validation processes and documentation (SIQ, SOQ, spreadsheet validation).
  • Experience supporting QC lab instruments, lab software, and Windows‑based systems.
  • Hands‑on experience with Windows OS installations, upgrades, and system support.
  • Familiarity with enterprise operational systems such as SAP, Infor, or MES (POMS).
  • Strong problem‑solving, communication, and organizational skills.


Preferred Experience:

  • Background in life sciences, pharmaceutical, or biotech environments.
  • Prior experience supporting QC labs in regulated manufacturing settings.
  • Experience with ITIL and GAMP frameworks.
  • Exposure to Waters Empower, OSI PI, or similar data historian platforms.
  • Experience with PowerApps, Power BI, SharePoint administration, or cloud platforms (AWS/Azure).
  • Knowledge of Python, Java, or SDLC concepts is a plus.


Education:

  • Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent hands‑on experience.


Why This Role:

  • This position plays a critical role in maintaining compliance, reliability, and operational excellence within QC laboratories. You’ll work closely with lab users, IT teams, and stakeholders to ensure systems support high‑quality manufacturing and continuous improvement.


Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Not Specified
IT Operations Specialist
Salary not disclosed
Plano, TX 2 days ago

Are you an experienced IT Operations Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced IT Operations Specialist to work at their company in Plano, TX.


Position Summary: Following standard operating procedures, Data Centre Operational Services staff provision, operate, monitor, and control a wide variety of sophisticated online computer applications and physical system configurations for a multiple-site, enterprise data processing organisation.


Primary Responsibilities/Accountabilities:

  • Staff meet the service needs of both internal and external customers.
  • These systems support both patient care and administrative functions throughout *** and affiliations.
  • Perform routine tasks to maintain computer equipment and their peripherals.
  • Provide prompt and courteous assistance at all times.
  • May perform additional functions as detailed by the immediate supervisor, including the installation, move, and de-installation of racks and computer systems.
  • Perform shipping and receiving functions for data center hardware and related equipment.
  • Inspect deliveries for accuracy and damage; reconcile against purchase orders and packing documentation.
  • Process equipment returns (RMA), ensuring proper documentation, packaging, and tracking
  • Maintain accurate inventory and asset tracking records
  • Assist with diagramming and updating data centre rack configurations
  • Ensure proper handling, storage, and physical care of IT equipment. Maintain a clean, organised, and secure data centre staging and storage area
  • Equipment racking, connectivity, and cable management. Inventory Management of Onsite Supplies.
  • Issue Identification & Escalation: Identify discrepancies, delays, or equipment issues and escalate appropriately to the Project Manager, technical team, or vendor.
  • Coordinate with vendors to resolve shipping or hardware issues
  • Ensure issues are fully resolved and properly documented
  • Documentation & Compliance: Maintain detailed and accurate operational records


Qualifications:

  • Knowledge of and proficiency in data center concepts, practices and procedures within field.
  • Ability to read, understand and communicate on-line Standard Operations Procedures.
  • Ability to understand specified hardware and software used.
  • Ability to troubleshoot, prioritize and escalate problems effectively.
  • Demonstrates ability to learn and apply new technology.
  • Ability to work calmly in difficult situations and form logical conclusions.
  • Proficient verbal and written communication skills using English is necessary.
  • Associate's degree in Computer Science, Information Systems, Engineering, or a related field.
  • Two (2) years of demonstrated technical experience in computer operations.
  • High School Diploma or GED.
  • Four (4) years of demonstrated IT technical experience focused on computer operations within a large, complex organization.
  • Foundational understanding of data center infrastructure, including servers, storage systems, and structured cabling. Basic familiarity with rack layouts and physical hardware configurations.Centre Ability to read and interpret equipment quotes, packing slips, bills of materials, and technical documentation. Understanding of standard data centre safety, compliance, and operational practices. Experience with shipping/receiving operations


Preferred:

  • Experience working with healthcare technology.
  • Bachelor's degree or higher in Computer Science, Information Systems, Engineering, or a related field.
  • This role supports physical infrastructure activities, inventory control, documentation, and coordination with project managers, technical teams, and vendors.
Not Specified
Benchtop IT Specialist – Imaging & Systems Support
✦ New
Salary not disclosed
Thousand Oaks, CA 2 hours ago

Job Title: BSA III - Benchtop IT Specialist – Imaging & Systems Support

Location: Thousand Oaks, CA (Onsite daily)

Department: OPS Benchtop IT / Information Technology

Pay up to $45/hr. (No PTO and No Paid Holidays)

3-Month Contract (No C2C/No Visa Sponsorship/No Student Sponsorship)


About the Role:

Scope: IC Setup & Imaging - Image non-reg/reg SCCM/LACE build, domain join, patch, CrowdStrike deploy

Software Installation - Support app installation configure drivers etc

IDA Integration - Prepare IC for IDA automated data management if applicable

IQ/OQ Vendor Support - Assist vendors during qualification, verify connectivity etc

SmartSync Data Transfer - Configure SmartSync for automated network data transfer if required

Internal Documentation & inventory management - Record system/PC details and locations in FLASH SCCM SNOW AD etc


Required Qualifications:

  • Minimum 5 years work experience.
  • Proven experience in IT systems imaging and deployment, preferably using Microsoft SCCM and LACE tools.
  • Familiarity with endpoint security software such as CrowdStrike.
  • Experience in software installation and driver configuration on Windows platforms.
  • Ability to work closely with vendors during qualification activities.
  • Strong documentation and inventory management skills, experience with FLASH, SCCM, SNOW, AD or similar tools.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication skills to collaborate with cross-functional teams.


Preferred Skills:

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • Experience in pharmaceutical or biotech industry benchtop IT support.
  • Knowledge of IT compliance and validation processes.
  • Familiarity with networked data transfer technologies and protocols.
  • Certification in Microsoft technologies or ITIL is a plus.


The estimated pay range for this position is USD $40.00/Hr - USD $45.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Not Specified
Manager, IT Supply Chain Systems
Salary not disclosed
Egg Harbor Township 4 days ago
Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation.

You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal We are leaders and owners of our business success.

Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount Responsibilities Spencer's & Spirit Halloween is looking for a self-motivated and driven IT manager with supply chain experience to contribute significantly to systems and process-related changes required to support our growing business model.

This role will be responsible for leading a small team, while supporting current technological initiatives and help drive design decisions for our future roadmap.

Responsible for managing the design of, delivering and maintaining supply chain-related systems (Warehouse Management System (WMS), 3PL scanning, Material Handling Equipment (MHE), and related integrations) that combines technology with business processes to help transform our business to the highest levels of performance Report on all activities associated with the health, performance and reliability of all servers and services utilized by the supply chain-related systems, including capacity planning, availability trending, and application performance Prioritization of all application support activities including but not limited to: 3PL data processing, logistics related EDI feeds and our Infios WMS and WCS Provide close liaison with project teams and business to ensure the smooth transition of new applications, systems and initiatives into the production environment Lead multiple simultaneous IT projects and initiatives Research and provide strategic direction on use of new products/technology including new applications, new handheld technologies and associated hardware to support deployment for the logistics team Proactive monitoring of all systems for quick resolution (during and after hours) by adhering to notification and escalation procedures Assist with annual PCI audit ensuring systems meet security requirements, along with the annual internal/external audits and remediation Other related duties as assigned Qualifications Bachelor's degree in Computer Science, Systems Analysis, Information Technology or a related study, and 10 years IT experience with a minimum of 1-2 years supply chain application management experience (WMS and WCS), or equivalent combination of education and experience Experience with Infios (Koerber / Highjump) WMS, preferred Experience managing a small team of associates, external consultants and external vendor relationships Prior experience working in a high intensity retail environment, preferred Technical proficiency and knowledge with the following: Microsoft SQL Server for query development and problem resolution Integration tools such as, scripting, ETL, and integration packages Disaster recovery planning and testing WiFi network management and support Experience using these or similar tools: Atlassian tool set (Ops Genie, Jira) Solarwinds Mulesoft Zabbix Knowledge of support systems for servers, PCs, laptops, and mobile devices Must demonstrate a proven ability to set targets and monitor achievements in delivering quality infrastructure services to users and application teams.

Excellent verbal and written communications skills including the ability to present and discuss technical information in a way that establishes rapport, persuades others, and promotes understanding The pay range reflects the potential base salary range for this role.

Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range $125,000
- $145,000
Not Specified
OR RN - Operating Room Registered Nurse - Work in a historic riverside city with a low cost of living (Hiring Immediately)
✦ New
Salary not disclosed
Dubuque, Iowa 1 day ago
Employment Type:Full timeShift:12 Hour Day ShiftDescription:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Dubuque, located right on the Mississippi River, is known for its historic charm and has a cost of living approximately 12% below the U.S. average. The Dubuque Community School District is highly regarded, and the city offers private schools plus colleges like Loras College and Clarke University. Families enjoy cultural attractions such as the National Mississippi River Museum, arts festivals and an abundance of parks and trails.

As the region's leading hospital, MercyOne Dubuque Medical Center offers the only Level II NICU and the most comprehensive cardiology center in the tri-state area. It holds Magnet designation (fifth consecutive cycle), CMS 5-star quality rating and national recognition including Fortune/IBM Watson's 100 Top Hospitals. It's a Wellmark Blue Distinction Center+ for maternity and earns American Heart Association awards -- Stroke Gold Plus, Mission: Lifeline NSTEMI and STEMI Gold. It recently celebrated 100 years of American Heart Association membership.

Want to learn more about MercyOne Dubuque? Click here:

Find a Location Dubuque, Iowa (IA), MercyOne Dubuque  

Join the MercyOne Family! We are looking to hire a Registered Nurse!

An Operating Room Registered Nurse at MercyOne provides perioperative patient care, specifically in the intraoperative phase, in both the scrub and circulating roles according to established guidelines. Serves the population from neonate, infant, pediatric, adolescent, adult and geriatric. 

  

Essential Functions: 

  • Scrubs and circulates on cases independently, with minimal direction. 

  • Prepares for surgical cases in an efficient manner, anticipating needs of patient, surgeon, anesthesia and other O.R. team members. 

  • Provides a safe environment for patient and staff by implementing standards of aseptic technique and by controlling the physical and psychological aspects of that environment. 

  • Collects and analyzes data and assesses patient in developing nursing diagnosis. 

  • Communicates effectively with the patient, staff, physicians, and families. 

  • Maintains knowledge of equipment set-up and function. 

  • Initiates and directs room clean up and turnover 

  

Schedule:  

  • 36 hours per week  

  • Day shift: 6:30 am – 5:30 pm with flex to evening shift hours.

  • On call rotation for weekend, holiday and night hours with a 30-minute response time​​

Minimum Qualifications:  

  • Possession of a current or compact state license as a Registered Nurse issued/defined by the State of Iowa.   

  • Operating Room experience preferred. 

  • Basic Life Support certified within six (6) weeks of hire.  Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support for Healthcare Providers. 

  • Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.  

  • Ability to read, write and speak English language. 

  • Ability to maintain a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors, and perform job functions satisfactorily despite the stress of a hospital work environment. 

  • Adaptability to perform a variety of duties, often changing from one task to another without loss of composure or efficiency. 

  • Ability to perform in situations requiring set limits, standards and strict adherence to established procedures and guidelines. 

  • Ability to perform under stress when confronted with emergency, critical or unusual situations. 

  • Ability to take direction but also to work independently when appropriate. 

  • Adaptability to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint.  

  • Ability to influence people in their opinion, attitudes or judgments about ideas or things. 

  • Ability to make generalizations, evaluations or decisions based on sensory or judgmental criteria. 

  • Ability to make generalizations, evaluations or decisions based on measurable or verifiable criteria. 

  • Ability to deal with people beyond giving and receiving instructions.

  • Ability to accept responsibility for the direction, control or planning of an activity. 

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! 

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

permanent
OR RN - Operating Room Registered Nurse - Work in Iowa's Leading Surgical Center (Hiring Immediately)
✦ New
🏢 MercyOne
Salary not disclosed
Dubuque, Iowa 1 day ago
Employment Type:Full timeShift:Evening ShiftDescription:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Dubuque, located right on the Mississippi River, is known for its historic charm and has a cost of living approximately 12% below the U.S. average. The Dubuque Community School District is highly regarded, and the city offers private schools plus colleges like Loras College and Clarke University. Families enjoy cultural attractions such as the National Mississippi River Museum, arts festivals and an abundance of parks and trails.

As the region's leading hospital, MercyOne Dubuque Medical Center offers the only Level II NICU and the most comprehensive cardiology center in the tri-state area. It holds Magnet designation (fifth consecutive cycle), CMS 5-star quality rating and national recognition including Fortune/IBM Watson's 100 Top Hospitals. It's a Wellmark Blue Distinction Center+ for maternity and earns American Heart Association awards -- Stroke Gold Plus, Mission: Lifeline NSTEMI and STEMI Gold. It recently celebrated 100 years of American Heart Association membership.

Want to learn more about MercyOne Dubuque? Click here:

Find a Location Dubuque, Iowa (IA), MercyOne Dubuque  

Join the MercyOne Family! We are looking to hire a Registered Nurse!

An Operating Room Registered Nurse at MercyOne provides perioperative patient care, specifically in the intraoperative phase, in both the scrub and circulating roles according to established guidelines. Serves the population from neonate, infant, pediatric, adolescent, adult and geriatric. 

  

Essential Functions: 

  • Scrubs and circulates on cases independently, with minimal direction. 
  • Prepares for surgical cases in an efficient manner, anticipating needs of patient, surgeon, anesthesia and other O.R. team members. 
  • Provides a safe environment for patient and staff by implementing standards of aseptic technique and by controlling the physical and psychological aspects of that environment. 
  • Collects and analyzes data and assesses patient in developing nursing diagnosis. 
  • Communicates effectively with the patient, staff, physicians, and families. 
  • Maintains knowledge of equipment set-up and function. 
  • Initiates and directs room clean up and turnover 

  

Schedule:  

  • 36 hours per week  
  • Evening shift: 11:00 am – 9:30 pm  
  • On call rotation for weekend, holiday and night hours with a 30-minute response time​

Minimum Qualifications:  

  • Possession of a current or compact state license as a Registered Nurse issued/defined by the State of Iowa.   
  • Operating Room experience preferred. 
  • Basic Life Support certified within six (6) weeks of hire.  Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support for Healthcare Providers. 
  • Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.  
  • Ability to read, write and speak English language. 
  • Ability to maintain a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors, and perform job functions satisfactorily despite the stress of a hospital work environment. 
  • Adaptability to perform a variety of duties, often changing from one task to another without loss of composure or efficiency. 
  • Ability to perform in situations requiring set limits, standards and strict adherence to established procedures and guidelines. 
  • Ability to perform under stress when confronted with emergency, critical or unusual situations. 
  • Ability to take direction but also to work independently when appropriate. 
  • Adaptability to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint.  
  • Ability to influence people in their opinion, attitudes or judgments about ideas or things. 
  • Ability to make generalizations, evaluations or decisions based on sensory or judgmental criteria. 
  • Ability to make generalizations, evaluations or decisions based on measurable or verifiable criteria. 
  • Ability to deal with people beyond giving and receiving instructions.  
  • Ability to accept responsibility for the direction, control or planning of an activity. 

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! 

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

permanent
Shipping/Receiving - IT Warehouse Clerk (Contract)
Salary not disclosed
Arlington, TX 4 days ago
  • 3 Month Contract; 2 Openings
  • Hourly/Contract Rate: $18-20/hr, DOE
  • Arlington, TX (100% onsite work)
  • Schedule is Monday-Friday, 8am to 5pm
  • Must be able to pass a background check
  • Valid Driver’s License with reliable transportation is REQUIRED


KEYS:

  • Must have previous shipping/receiving experience
  • Must be able to lift 50lbs individually, and up to 100lbs with a team
  • Must have experience with a software ticketing system for tracking orders


Summary:

The Shipping/Receiving Clerk will be responsible for the daily receipt, shipment, tracking, storage, and return of equipment managed by the IT Department. Responsibilities include but not limited to:


  • Receive all shipments ordered by the IT Procurement Group
  • Unpack and examine incoming shipments, reject damaged items, record shortages, and correspond with shipper to rectify damages and shortages. Route items to departments.
  • Determine shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules
  • Ship equipment orders from the corporate office to divisions located across the country
  • Prioritize workload in ticketing system to ensure Service Level Agreement (SLA’s) and customer needs are met
  • Perform physical inventory counts on a quarterly basis; verify counts


Qualifications:

  • Must have previous shipping/receiving experience
  • Good understanding of basic/fundamental warehouse shipping and receiving procedures
  • Must be able to lift 50lbs individually, and up to 100lbs with a team
  • Must have experience with a ticketing system for orders (Cherwell or JD Edwards is a plus)
  • Strong attention to detail required
  • Data entry
  • Ability to use standard warehouse equipment such as, but not limited to, hand truck, cart, or pallet
  • Proficiency with MS Office and email
  • Strong communication skills


About PRG


With 20+ years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients. Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals. Our candidate-centric approach ensures you are in the driver’s seat of your career, and our team of recruiters will partner with you and support you every step of the way.


PRG’s dedication to service has been widely recognized throughout the industry. PRG has been awarded ClearlyRated’s Best of Staffing award for 10+ straight years, as well as the Business Journal’s Best Places to Work in Dallas, San Antonio and Austin.

contract
Director, IT Service Desk
Salary not disclosed
Atlanta, GA 3 days ago

Purpose


The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.


Key Responsibilities


Service Desk Strategy & Leadership


  • Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
  • Lead a multi-channel support model (phone, chat, self-service, automation)
  • Establish a customer-centric culture focused on associate experience and first-contact resolution
  • Build scalable operating models to support store growth, seasonal demand, and new technology rollouts


Operations & Incident Management


  • Own Tier 1 support operations for all end-user and store technologies
  • Lead Major Incident Management and Command Center activities
  • Ensure consistent incident triage, escalation, and communications during outages
  • Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution


Performance, Metrics & Continuous Improvement

  • Use analytics to identify systemic issues and drive problem management
  • Continuously improve service processes using ITIL and lean principles
  • Measure CSAT on a monthly basis to capture customer sentiment and trending.


Define and monitor KPIs including:

  • First Contact Resolution (FCR)
  • Mean Time to Resolution (MTTR)
  • Service Level attainment
  • Ticket backlog and aging


Retail & Store Technology Support

  • Prepare Service Desk operations for store openings, promotions, and holiday peaks
  • Partner with Store Operations to improve technology adoption and minimize disruption
  • Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks


Ensure high availability support for:

  • POS systems
  • Store networks and devices
  • Workforce mobility tools
  • Collaboration and productivity platforms



Technology, Tools & Automation


  • Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
  • Drive self-service, knowledge management, and automation to reduce call volume
  • Improve shift-left capabilities and reduce dependency on Tier 2/3 teams


Vendor & Financial Management


  • Manage outsourced or co-sourced Service Desk providers (if applicable)
  • Own the Service Desk budget and cost optimization initiatives
  • Ensure vendors meet performance, quality, and compliance expectations


People Leadership & Talent Development


  • Lead, mentor, and develop Service Desk managers and leaders
  • Establish training, certification, and career progression paths
  • Build a resilient, high-engagement team capable of supporting 24x7 retail operations


Qualifications & Experience


Required


  • 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
  • Experience supporting retail, multi-site, or frontline operations
  • Strong knowledge of ITSM frameworks (ITIL v3/v4)
  • Proven experience managing high-volume support environments
  • Demonstrated success leading major incident and outage response
  • Strong executive communication and stakeholder management skills


Preferred


  • Experience with ServiceNow or comparable ITSM platforms
  • Experience leading 24x7 or follow-the-sun support models
  • ITIL certification (Intermediate or Managing Professional)
  • Experience integrating Command Center or Technology Operations Center models
  • Exposure to digital commerce or omnichannel retail environments


Leadership Competencies


  • Customer-first mindset with strong business acumen
  • Calm, decisive leadership during incidents and peak retail events
  • Data-driven decision making
  • Ability to influence without authority across technology teams
  • Passion for continuous improvement and operational excellence


WORKING CONDITIONS


Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.



Benefits & Rewards


  • Bonus opportunities at every level
  • Non-traditional retail hours (we close at 7p!)
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • 80 hrs. annualized paid vacation (full-time associates)
  • 4 paid holidays per year (full-time hourly store associates only)
  • 1 paid personal holiday of associate’s choice and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)


Equal Employment Opportunity



Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.


This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Not Specified
Intern - IT - Software Engineer
✦ New
Salary not disclosed
Description

:In this role, Interns will have the opportunity to continue development and skills as it relates to their area of study through a robust ten week experience. The Internship program allows individuals to work on meaningful projects, hone their leadership skills, and gain relevant experience as it relates to business/support functions within a Healthcare setting. The Internship program allows for students to earn valuable knowledge by working alongside staff members through the completion projects and various industry tasks. *This is a summer internship that will run from June 1, 2026 through August 7, 2026**.
Education:
▪ Required: Currently enrolled in a program at an accredited university with degree credit study emphasis in a related field OR recently graduated from a university with a degree in a related field
Experience:
▪No prior experience required
Skills:
▪ Excellent verbal and written communication skills
▪ Ability to creativity evaluate and address departmental gaps/needs
▪ Able to work independently and collaboratively in teams
▪ Excellent time management, interpersonal, presentation, organization, decision-making, and planning skills.
▪ Proficient in technology
Knowledge of the following languages: .NET C#, Visual Studio, MSSQL
Licensure/Certification/Registration:
▪ N/A
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