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This role is mostly work from home, with about 2-3 days a week on client sites. Clients are mostly within the Brooklyn / West Chester area.
Minimum Requirements:
- Over 4 years of experience in tier 2-3 technical support, preferably in a Managed Service Provider environment
- Strong background completing tickets for Microsoft 365 administration, including user management, Intune, conditional access, azure virtual desktop, software installation and licensing
- Excellent customer service skillset and willing to complete support tickets remotely/onsite
- Network administration and troubleshooting, including firewalls, routers, switches, and wireless controllers. Preferred vendors are FortiGate, SonicWall, Cisco, Ubiquiti, and Sophos
- Available for on-site client visits approximately two-three times per week
- Local to the Brooklyn / West Chester area (focus territory)
- Holds a valid driver's license and has reliable transportation
Plusses:
- Modern Work MS certifications (Microsoft 365 Certified)
Description:
Insight Global is assisting a client in identifying a Level 3 Engineer for a Managed Service Provider specializing in IT projects, equipment, licenses, and products. This employee will provide remote and onsite customer support. This includes providing engineering support for IT upgrades and implementation projects. Additionally, you will participate in assigned on-call shifts for weekends and holidays (rotation), ensuring continuous support for our clients.
- Provide engineering support for IT upgrades and implementation projects
- Provide tier 2-3 technical support for a variety of client environments, resolving complex hardware, software, and network issues
- Administer and troubleshoot network infrastructure, including firewalls, routers, switches, wireless controllers, and devices from vendors such as FortiGate, SonicWall, Cisco, and Ubiquiti
- Administer Microsoft 365 environments, including user accounts, software installation and licensing
- Provide basic support for cloud-based solutions, including Azure Virtual Desktop and Cloud PCs, ensuring availability, performance, and rapid response to system-wide issues
- Communicate effectively with clients to understand technical needs, provide updates, and deliver high-quality customer service
- Collaborate with internal teams and vendors to implement new technologies and resolve escalated issues
- Conduct on-site visits to client locations or the office a few days per week for hands-on support and relationship management
- Maintain accurate documentation of systems, configurations, and support activities
- Ensure compliance with client-specific security and operational standards across industries such as legal, healthcare, education, and finance
- Paperwork including time entries and workflow completed timely and properly
- Work includes assigned on-call shifts for Weekends and Holidays (rotation)
Target salary: $93,000 - $120,000
2nd SHIFT- 4PM-12:30AM
Desktop Publisher/Presentation Specialist
Contract to hire
HYBRID- 3 DAYS ONSITE/2 DAYS REMOTE (after 90 days)
***MUST WORK 2ND SHIFT-4:30PM-12:30AM, Must work onsite, 5 days a week for first 90 days, then move to Hybrid (3 days onsite/2 days remote).****
Our client is seeking a 2nd shift individual to help support their clients (mainly financial services/banking clients) in preparing PowerPoint decks as well as other Desktop Publishing duties. This role will not be creating new templates in PowerPoint but rather making updates to existing templates for presentation decks. In additional to this, duties could include changing out colors, logos, images, content, etc. as needed. Other work includes retouching of images, inputting photos or creating tables in Excel. Must have strong attention to detail to ensure content is formatting properly and presenting properly for both digital and print.
Responsibilities:
- Utilize appropriate logs and/or tracking software for all presentation work
- Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- Perform work in presentation design, including, but not limited to creating pitch books and materials, creating, editing, and error correcting multiple document types to support the client’s brand; intake and workflow coordination functions, as needed (will use PowerPoint frequently)
- Use established procedures, standards and formats to edit, proof, create, or otherwise complete presentation requests to client satisfaction
- Proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Communicate with team members, lead, supervisor or client on job or deadline concerns
- Meet contracted deadlines for service delivery to our clients
- Troubleshoot basic software or hardware problems
Qualifications:
- Minimum (1) year presentations experience preferably in a legal, banking or large corporate environment
- Skilled in the use MS Office software (Excel, PowerPoint, Visio as examples);
- Familiar with other software programs for editing and/or creating documents; specifically, Adobe PDF & Creative Suite (Illustrator, Photoshop as examples)
- Strong attention to detail; able to work on multiple projects simultaneously
- Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
- Strong organizational skills needed
- Ability to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast-paced environment
- Ability to communicate professionally both verbally and in writing
Vice President, Digital Marketing
Location: Dallas, TX (open to relocation)
About the Role
Our client is seeking a Vice President of Digital Marketing to lead digital demand strategy across a large, multi-location portfolio. This person will drive performance across paid, organic, local, and website channels with a focus on improving ROI, increasing conversions, strengthening owned digital infrastructure, and reducing reliance on third-party lead sources.
Key Responsibilities
- Lead digital acquisition strategy across paid search, social, programmatic, local, and organic channels
- Improve CAC, CPA, conversion rates, and overall marketing efficiency
- Optimize websites, landing pages, and funnels to drive stronger performance
- Build attribution and reporting frameworks tied to business outcomes
- Partner cross-functionally to align enterprise strategy with local execution
- Support SEO, local search, content strategy, and AI-search readiness
Requirements
- 10+ years of digital marketing leadership experience
- Strong background in B2C performance marketing, demand generation, and digital analytics
- Experience managing large paid media budgets
- Proven success improving ROI, CPA, CAC, and conversion performance
- Deep knowledge of SEO, local search, attribution, and funnel optimization
- Experience in multi-location, portfolio-based, or complex enterprise environments preferred
Why This Role
- High-impact leadership role
- Opportunity to help shape digital transformation at scale
- Strong visibility and long-term growth potential
Responsibilities:
- 40% Strategy & Planning
- Looks across product teams and feature sets with a focus on alignment and dependencies
- Sets the overall product vision and strategies for the enterprise product by gaining a thorough understanding of customer and associate needs, both existing and potential, and using that knowledge to provide our cleint
- customers and associates with an unparalleled shopping experience
- Drives growth for the business by applying domain expertise to provide thought leadership and translate vision into action
- Collaborates across the enterprise to create alignment between products in order to provide a seamless user experience
- Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the enterprise roadmap, and based on prioritization allocates funding across the products
- Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings
- Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
- Participates in and influences development of technology roadmaps across the enterprise
- Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
- 30% Delivery & Execution
- Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end user priorities
- Understands enterprise goals and KPIs to ensure value is delivered against them
- Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals
- Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs
- Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise
- Reviews and analyzes product metrics to inform strategic and tactical product decisions
- Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
- 30% Team and Stakeholder
- Provides leadership, mentoring and coaching to Product Managers
- Attracts, retains and develops top talent to build a world class Product Management Team
- Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
- Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
- Acts as a proponent of modern software development practices
- Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user need
- Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
- Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
- Guides more junior team members in strategy, alignment, analysis and execution tasks
- Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
Basic Qualifications:
- Bachelors Degree
- Minimum 6 years of experience in digital product management
Preferred Qualifications:
- Bachelors Degree in Computer Science or Engineering
- MBA or Masters degree
- 5+ years of experience translating business strategy and analysis into consumer facing digital products
- 5+ years of experience in Retail, Delivery, and Technical Rules Engines
ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.
Job DescriptionProSidian Seeks a Project Manager - Digital Training Facility Management (DTFM) (DTFM001) to support an engagement for a training directorate of the USG that supports training and readiness of active and reserve military and personnel through planning, facilitating, managing, recording and assessing training OBO The Training Management Directorate (TMD). This DoD/Military Sector Role is a Program Manager Labor Category Position located at or near Charlotte, NC - HQ/CONUS/OCONUS | AC/RC: All | ACOM: All.
This service supports DoD/Military Sector Clients (For Present / Future Requirements) and ProSidian Team Members work as part of a Key Personnel Cadre (Labor Category: Program Manager) to fulfill FFP - Firm Fixed Price (FFP) requirements and to shall serve as Program/Project Manager with responsibility for management, oversight, recruitment, support, operations and stakeholder engagement of CONUS/OCONUS Digital Training Facilities (DTF's). This position is responsible for providing and engaging in consistent communication to the Enterprise Management System (EMS) staff, for continuity of operations supporting all stakeholders using the Army Training Information System (ATIS) Digital Training Facilities (DTF's) and at each of the 78 CONUS/OCONUS DTF sites. A Digital Training Facility (DTF) is a computer lab located on Army installations and Reserve sites worldwide The DTFM provides management and oversight at/for the assigned DTF.
Units use DTFs to conduct training that improves individual and unit readiness. Using high-speed internet access, computer based training and Video Tele-Training (VTT) equipment, soldiers and civilians can train when it fits their professional needs and personal schedules. As a training asset, DTFs are ideal for section, squad, or platoon size elements. The Program/Project Manager shall also take the lead in managing and providing oversight of Engagement teams Members and Government Furnished Equipment (GFE) while maintaining and managing a portfolio of hands on equipment, operation, and on-site operations performed by the Digital Training Facility Managers (DTFM's).
This role serves as multipoint interface between client stakeholders, client management, and ProSidian HQ Management as a Key Personnel on The ProSidian Engagement Team. Program/Project Manager must oversee DTFMs, as they follow EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs for their respective location assigned.
As a condition of employment, the ProSidian Engagement Team Members are required to maintain Govt. | Client Data in the strictest confidence and agrees not to publish, reproduce, or otherwise divulge Govt. | Client Data in whole or in part, in any manner or form, nor to authorize or permit others to do so, taking such reasonable measures as are necessary to limit access to Govt. | Client Data to those contractor employees needing such information to perform the work required under this contract.
Professional Attire is a Mandate as the client receives many visitors who conduct business with the Corporation. Consequently, the professional appearance of those who work in client facilities is essential to maintaining confidence in the client and the pension insurance system. The ProSidian Engagement Team shall ensure that its personnel who work in client facilities present a neat, professional appearance appropriate to an office working environment and exercise sound judgment in their choice of Attire.
Shall serve as Key Personnel in the management of Digital Training Facilities (DTF's), as well as engaging in consistent communication to the Enterprise Management System (EMS) staff, for the purpose of using the Army Training Information System (ATIS) at each of the 78 DTF sites, required for this role.
Shall also take a leading role in managing the process of hands on equipment, operation, and on-site operations are performed by the Digital Training Facility Managers (DTFM's). Must oversee DTFMs, as they follow EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs for their respective location assigned.
We aspire to build and enhance an exceptional and diverse team of high-achievers who always put mission and the spirit of service first. This position aligns with functional/technical service requirements and client engagements in the DoD/Military Client Industry Sector - Defense and Military: Services And Solutions That Enable Defense And Military Agencies To Enhance Capabilities, Drive Transformation, Operate Sustainably, And Maintain Mission-Readiness. Project Manager - Digital Training Facility Management (DTFM) (DTFM001) Candidates shall work to support requirements for Digital Training Facility Management (DTFM) Functional Area Services and shall
As a Project Manager within our Engagement Team, you are responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. Project Managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. Other duties and responsibilities consist of the following:
- Determine and define project scope and objectives
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner
- Prepare budget based on scope of work and resource requirements
- Track project costs in order to meet budget
- Develop and manage a detailed project schedule and work plan
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Utilize industry best practices, techniques, and standards throughout entire project execution
- Monitor progress and make adjustments as needed
- Measure project performance to identify areas for improvement
The Project Manager must have relevant experience at a comparable level of responsibility in projects of similar size, scope, and complexity, under the standard of Certified Project Managers. The following are required skills for this position:
- Proficiency in MS Word, Excel, Outlook, Power Point
- The ability to manage multiple geographic locations (both CONUS and OCONUS)
- Experience with the U.S. military is desired
The Project Manager must have the following for qualification:
- Project Management Professional (PMP) certification
- Possession of a MA/MS (preferrably computer science, information systems, information technology, computer engineering or related)
- 10+ years PM experience
- Demonstration/Work Samples showing their ability to write clearly, succinctly, and in a manner that appeals to a wide audience
Further competencies required:
- U.S. Citizenship Required - You must be a United States Citizen with a valid US Passport for likely travel
- Excellent oral and written communication skills
- Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
- All ProSidian staff must be determined eligible for a \"Facility Access Authorization\" (also referred to as an \"Employment Authorization\") by the USG's designated Security Office.
*May be required to complete a Financial Disclosure Statement
Given the nature of this requirement, all personnel is expected to hold a Secret Security Clearance National Agency Check with Inquires (NACI). ProSidian Consulting shall establish processes to implement the ATIS-PdM-0000596, PdM ATIS Personnel Security, and other Standard Operating Procedures. Partial FTE shall be hired full-time to maintain active on-demand support to provide full-time readily available support for the DTMS facility. Alcon shall maintain operational readiness and support provided for direct client requirements combined with backfill/cross-train capabilities and tasks for headquarters support when not serving direct client requirements.
- Additional knowledge, Skills, and Abilities (KSA's)
- Knowledge: Advanced reading and writing ability
Skills:
- Familiarity with emerging technologies
- Strong computer hardware
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support.
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field.
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.
c) Minimum of 18 months years of IT experience.
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
f) Proven analytical, troubleshooting and problem-solving skills.
g) Proven ability to multi-task, effectively determine priorities and meet SLA’s.
h) Excellent communication relationship-building and internal customer service skills.
i) Adaptable and flexible in a fast-changing industry and work environment.
j) Willing to work off-hours and weekends when required for projects or emergency support.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support.
Provide first/second level contact and problem resolution for customer issues.
b)Work with Third Party Vendors to remediate complex AV issues as needed.
c)Provide timely communication on issue status and resolution.
d)Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Performs other duties as assigned.
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
L3Harris Hiring Event – El Segundo, CA
Must have a minimum of 3 years relevant experience and be eligible to obtain a DOD Secret Security Clearance, which requires US Citizenship. Please note, this event is not for recent or new college graduates.
Date: Wednesday, March 25th
Time: 2:00 - 6:00pm
Location: DoubleTree by Hilton Hotel LAX El Segundo (1985 East Grand Ave, El Segundo, CA)
We will be interviewing and hiring for the following positions to work out of our office in Yorba Linda:
- Systems Engineers
- Electrical Engineers
- Software Engineers
- Manufacturing Engineers
- Quality Engineers
- Program Managers
- Finance (Program Finance and Accounting)
Click 'APPLY NOW' to register for this event.
In compliance with pay transparency requirements, the salary range for this role in California is $76,500 - $284,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems.
Experience:
1. Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred.
2. Proficiency in operating systems (e.g., Windows, macOS, iOS, Android)
3. Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.
4. Experience migration operating system versions and updating desktop images.
5. Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools.
6. Excellent knowledge of computers and peripherals.
7. Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
8. Strong customer service orientation, good written and oral communication skills, self-motivated and directed.
9. Working knowledge of managing tickets, follow-up actions and close issues.
10. Ability to work in a fast-paced environment, manage user expectations and potential risks.
11. Experience with patch management software.
12. Basic understanding of LAN/WAN network infrastructure technologies.
13. Basic understanding of security technologies including firewalls and antivirus.
14. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
15. Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
16. Experience with resolving multiple issues simultaneously.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CompTIA A+.
Essential Functions:
- Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
- Perform preventative maintenance on hardware.
- Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
- Develop and document standardized user processes and procedures; “how-to” documentation.
- Provides proactive and advanced troubleshooting and analysis.
- Understands and accounts for interactions between technologies and applications.
- Responsible for maintaining ticket status and resolution information in ticketing system.
- Accountable for meeting established performance metrics which will be used in performance evaluations.
- Participates in on-call support rotation as specified by management.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Performs related duties as assigned and unrelated duties as requested.
Other Duties:
- Other duties as assigned
Pay range: min $27.42/hr max $42.78/hr
LocationAtlanta, Georgia
Full/Part TimeFull-Time
Regular/TemporaryRegular
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About Us
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
About the Georgia Tech Library
The Georgia Tech Library is a member of the University System of Georgia library consortia, Atlanta Regional Council for Higher Education (ARCHE), the Association of Research Libraries (ARL), and the Association of Southeastern Research Libraries (ASERL), and the Association for College and Research Libraries (ACRL). The Georgia Tech Library has a unique and progressive service model that relies heavily on technology and electronic formats. Electronic resources account for 79% of our overall content, 98% of the Library's content expenditures and 99% of our content usage and most of our print collections are held in a high-density, climate-controlled storage facility in collaboration with Emory University Libraries. The GT Library works to fulfill the mission and vision of Georgia Tech and is committed to supporting the Institute's new Strategic Plan. The leadership orchestrates our efforts to ensure and maintain a positive, diverse, equitable and inclusive work environment where everyone can thrive.
Job Summary
The Library () at the Georgia Institute of Technology in Atlanta, Georgia is seeking a collaborative and knowledgeable librarian to lead and manage digital accessibility services to further support the Library's ongoing commitment to ensure that all Library resources and digital assets can be used by all members of the Georgia Tech community, regardless of ability. The Title II and Digital Access Librarian works collaboratively across the library to ensure a unified strategy for proactive and remediated digital resource accessibility, including Course Reserves, Interlibrary Loan, Digital Repository, and other Library digital interfaces. Reporting to the Head of Technical Services this position will serve as the Service Owner for the Library's Title II and Accessibility initiatives including coordinating digital accessibility remediation, working with vendors and campus partners, and participating in strategic decision-making as a core member of various internal and external committees. The Title II and Digital Access Librarian will provide expert advice regarding digital accessibility to inform and support the Georgia Tech Library's vision of innovating services, tools, and access to all for an inclusive future.
Responsibilities
This is a 12-month faculty position with an effort distribution of 80% excellence in assigned duties, 10% scholarship, and 10% professional service to the library profession. Up to two (2) years credit for previous professional experience may be given at the time of employment, in which case such credit will be stated in the offer letter. The Georgia Tech Library Faculty may enjoy flexible work schedules, professional development, and a healthy work-life balance.
This is not a remote position, but some teleworking hours is supported.
Responsibilities
Provide and improve library services and resources; enrich the research, learning, and scholarship of the Georgia Tech community through the following:
80% Librarianship
- Lead and manage the Library's Title II Digital Access Service that includes the coordination and prioritization of requests, compliance, and vendor relationships related to digital accessibility and Title II.
- Hire, train, supervise, and evaluate student employees.
- Advise Library Leadership, Library colleagues, students, faculty, and staff and other GT Units on Digital Access best practices and compliance.
- Lead projects and initiatives to improve upon and educate users and stakeholders on digital accessibility and participate in the Library's portfolio and project management processes as appropriate.
- Collaborate with Technical Services Librarians and staff, other colleagues, and stakeholders to ensure a unified strategy for resource acquisition, discovery, delivery, and access of scholarly resources.
- Collaborate with all Library Departments to ensure a unified and compliant digital portfolio.
- Monitor current trends and best practices in digital accessibility and recommend improvements to local policies, practices, and workflows.
- Contributes to Course Reserves and Interlibrary Loan service operations, working alongside colleagues and participating in day-to-day workflows as needed.
- Serve as an ex officio member of the Content Management Group and share expertise in digital accessibility.
- Serve as a core member of the Alma-Primo Advisory Group.
- Participate in collaborative discussions with local, state, and national efforts including, but not limited to, GALILEO, NERL, and ASERL.
- Conduct regular digital accessibility assessments of workflows, platforms, and operations to implement new projects or improve services to better serve users.
- Create and maintain documentation on policies and procedures to ensure consistent practices.
- Other duties as assigned.
10% Scholarship and Creative Endeavors
- According to expectations for library faculty members, contribute professionally through research, scholarship, and creative activities.
10% Service to the Library, Institute, and LIS Profession
- Foster positive relations with faculty, students, and staff and promote the Institute and Library's commitment to the Georgia Tech values.
- Serve on library and university committees as assigned.
- Contribute to the profession through service to professional organizations at the local, state, regional, and national levels, as appropriate.
Required Qualifications
This position vacancy will be filled at the rank of Librarian II, Librarian III, or Librarian IV. The final job offer will be dependent on candidate qualifications in alignment with Non-tenure Track Academic Faculty ranks as outlined in section 3.2.2 of the Georgia Tech Faculty Handbook faculty-handbook/3.2.2-non-tenure-track-academic-faculty-members-hiring-and-promotion-guidelines.
Librarian II
- Appointment to this rank requires an appropriate terminal degree, typically an American Library Association (ALA) - accredited master's degree, a degree in a subject related to archival work, and/or in the appropriate area of specialization.
- Evidence of scholarship and/or evidence of service to the librarian profession.
- 5 years of professional experience.
Librarian III
- Appointment to this rank requires an appropriate terminal degree, typically an American Library Association (ALA) - accredited master's degree, a degree in a subject related to archival work, and/or in the appropriate area of specialization.
- A strong record of scholarship and service demonstrating significant contributions to the librarian/archivist profession.
- 10 years of professional experience.
Librarian IV
- Appointment to this rank requires an appropriate terminal degree, typically an American Library Association (ALA) - accredited master's degree, a degree in a subject related to archival work, and/or in the appropriate area of specialization.
- A strong record of scholarship and service demonstrating the highest standards of professional contributions to the librarian profession and are recognized widely by peers.
- 15 years of professional experience.
Preferred Qualifications
- 2 years of experience working with digital accessibility practices, standards, and/or services.
- Knowledge of current vendors, trends, best practices, and issues related to digital accessibility in academic libraries.
- Certification in CPACC, ADS, or better from the IAAP; or digital/information accessibility certification from an accredited program.
- Experience using Ex Libris Alma, Primo, Leganto, Rapido and/or Atlas ILLiad products
- Experience with programming or scripting languages like Python for task automation or metadata manipulation.
- Experience using assistive technologies to manually validate the accessibility of remediated content.
- Experience working with library vendors.
- Demonstrated ability to manage user demand, compliance requirements, and administrative responsibilities while balancing competing priorities in a high-volume service environment.
- Demonstrated ability to provide responsive, high-quality user services.
- Solid record of working collaboratively as well as independently.
- Demonstrated experience with project management, including planning, communication, and assessment.
- Excellent oral, written, and interpersonal communication skills.
- Experience working with Spring Share products, such as Lib Guides.
Proposed Salary
This is a benefits-eligible position with a minimum starting salary of $75,322. Rank and salary commensurate with education and experience.
Required Documents to Attach
Applicants must submit a letter of interest, CV, and the names and contact information for at least three references.
Application materials should be submitted as .PDF files.
Contact Information
For additional information about this appointment, please contact Martin Patrick, Head of Technical Services, at .
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.
Equal Employment Opportunity
The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Background Check
Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening