Tech Support Specialist (HVAC)

We are seeking an experienced HVAC Tech Support Specialist to provide high-level technical support for commercial HVAC equipment and systems. This role serves as the primary contact for contractor customers needing installation guidance, troubleshooting assistance, and service support.

If you have strong HVAC systems knowledge, enjoy problem-solving, and like working directly with contractors and internal teams, this is an excellent opportunity to move into a technical support-focused position.

Key Responsibilities

• Serve as the primary contact for field support and troubleshooting of HVAC equipment
• Provide installation and service guidance to contractor customers
• Support the sales team with technical service-related needs
• Assist with control sequences and cross-manufacturer system integration
• Communicate proactively regarding delays, technical challenges, or customer concerns
• Maintain professional and responsive communication with customers and internal teams

Qualifications

• High School Diploma or GED required
• 2-year HVAC degree preferred
• 5+ years of hands-on HVAC systems experience required
• Temperature Control Systems or Building Automation background preferred
• Strong troubleshooting and diagnostic skills
• Ability to develop and interpret control sequences
• Excellent written and verbal communication skills
• Proficient in Microsoft Outlook, Excel, and Word
• Strong organizational and multitasking abilities

Work Environment & Physical Requirements

• Office-based role with regular computer use
• Ability to sit for extended periods
• Occasional lifting up to 25 lbs
• Standard weekday schedule (Monday–Friday)