Vector Security Customer Service Email Jobs in Usa

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

• Handle inbound member calls in a fast-paced contact center environment

• Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products

• Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.

• Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition

• Advise and educate members on available USAA digital tools and resources to improve the user experience

• Provide outstanding member service by demonstrating empathy, active listening, and professionalism

• Apply strong time and call management skills in assisting members with banking needs

• Embrace continuous improvement and development through coaching and collaboration with manager and team members

What you have:

• High School Diploma OR GED

• Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products

• Ability to prioritize and multi-task while navigating through multiple business applications

• Strong interpersonal and communication skills

• Successful completion of a job-related assessment is required

What sets you apart:

• 1 year of proven customer engagement in a needsbased sales environment, demonstrating your ability to assess client needs, recommend appropriate solutions, and build trust-core expectations in financial advisory and service roles.

• Experience thriving in a highvolume, fastpaced contact center

• Over six months of highvolume phone engagement (60%+), demonstrating strong communication, deescalation skills, and confidence handling complex customer matters.

• US military experience through military service or a military spouse/domestic partner

Compensation range: The hiring range for this position is: $43,680.00 - $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Staff Management is seeking a Customer Service Specialist who will be responsible for enhancing the experience of our affiliates by delivering exceptional customer service support. This role involves responding to business requests via phone, email, and customer portals in a professional, courteous, and timely manner, while ensuring a positive and consistent customer experience. If you are interested please send resume to Michelle at .

Perks & Benefits

• Weekly paychecks
• Direct Deposit or Cash Card pay options
• $16.50 / Hour

Employment Type & Shifts

• Full Time
• Temp to Hire
• 1st Shift

Job Responsibilities

• Demonstrate basic knowledge of the product and processes specific to assigned brand.
• Manage customer experience interactions by providing accurate and efficient resolution to incoming requests via phones, email or our customer online portal.
• Follow standard operating procedures to support and resolve customer requests: order status, tracking, pricing, change requests and such.
• Act as customer liaison when working with cross-functional teams to resolve customer requests.
• Complete initial troubleshooting and escalate to the appropriate team as necessary.
• Utilize and manage appropriate ERP business systems.
• Accurately document service requests in CRM to ensure data integrity for root cause problem solving activities across the business.
• Meet all service level agreements as assigned.
• 2 years of customer service experience.
• HS Diploma or GED required.
• Strong verbal and written communication skills.
• Working knowledge of Computer based applications.
• Ability to multi-task, prioritize, and manage time effectively.

Associate Requirements

• HS Diploma or GED
• Drug Test
• Able to Lift 20 pounds
• Must be at least 18 years old

The hourly rate for this position is anticipated between $16.50 - $16.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at home.

Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at or 1-8 TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

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• Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
  
• Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
  
• Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject?matter expertise to resolve issues related to payroll, billing, and funding processes.
  
• New customer set up and data entry.
  
• Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
  
• Updates customer folders with changes to reflect current week's payroll and billing instructions.
  
• Processes credits/rebills.
  
• Advises clients on optimizing their payroll and billing reporting workflows, applying problem?solving skills to identify inefficiencies and implement more effective processes.
  
• Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
  
• Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
  
• Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.
  

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• Act with uncompromising integrity.
  
• Provide outstanding service and build trusted relationships.
  
• Drive innovation in our products and services and continually improve our processes.
  
• Work in partnership and support each other.
  
• Be personally accountable and deliver on commitments.
  
• Treat each other with respect and dignity.
  

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• Consideration may be given to a candidate with a degree in lieu of experience.
  

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• Education Level Academic Concentration/Major
  
  Req/Preferred
  
• Bachelor's Degree, Accounting or related field, Preferred
  

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• Excellent organizational and time management skills.
  
• Excellent written and verbal communication skills in an environment with a high volume of calls and emails
  
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
  
• Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
  
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
  
• Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.
  
• Exceptional critical Thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
  
• Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.
  

Must Have

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• 1099-S,Account Audits,Accounting,Accounting Journal Entries,Account Management,Account Reconciliations,Accounts Payable (AP),Accounts Payable Operations,Accounts Payable Process,Accounts Receivable (AR),Accounts Receivable Processing,Accruals,Ad Hoc Reporting,Aging Reports,Asana (Software),Audit Preparations,Audit Reporting,Audit Support,Automatic Clearing House (ACH) Processing,Balance Sheet Account Reconciliations,Balance Sheets,Bank Deposits,Bank Reconciliations,Bill Drafting,Billing,Billing Dispute Resolution,Billing Process,Billing Systems,Business-to-Business (B2B),Business-To-Business (B2B) eCommerce,Cash Allocation,Cash Application,Cash Flow Forecasting,Cash Management,Cash Operations,Cash Reconciliations,Chargeback,Check Processing,Claims Processing,Commission Accounting,Commission Analysis,Commission Reporting,Communication,Conflict Resolution,Credit,Credit Analysis,Credit Card Operations,Credit Card Processing,Credit Card Reconciliations,Customer Billing,Customer Reconciliation,Data Reconciliation,Debt,Dispute Management,Distribution Logistics Management,E-Commerce,Ensure Compliance,Enterprise Resource Planning (ERP),Financial Accounting,Financial Close,Financial Closings,Financial Processing,Full Cycle Accounts Payable,General Ledger Coding,Generally Accepted Accounting Principles (GAAP),Google Workspace,Insurance Claim Handling,Intercompany Accounting,Internal Auditing,International Procurement,Interpersonal Communication,Intuit QuickBooks,Inventory Management,Inventory Planning,Invoice Processing,Invoices,Loan Amortization,Mathematical Calculations,Microsoft Office,Mining,Monthly Close Process,Negotiation,Networks,Odoo,Office Equipment,Operations Support,Oracle Netsuite,Oral Communications,Order Processing,Payment Handling,PayPal,People Management,Pivot Tables,Procurement,Project Proposal Writing,Purchase Orders,Real Estate,Reconciliations,Reporting Management,Report Preparation,Reports Analysis,Revenue Recovery,Sales,Sales Compensation,Sales Order Processing,Sales Orders,Sales Process,Sales Reporting,SAP Data Entry,SAP NetWeaver,Self-Starter,Shipping,Shopify,Slack Software,Spanish Language,Standard Operating Procedure (SOP),Teamwork,Trial Balances,Variance Reporting,Vendor Billing,Vendor Evaluations,Vendor Reconciliation,VLOOKUP Function,Warehouse Inventory Management,Write Offs,Writing
  
• Ability to navigate multiple databases and systems simultaneously
  
• Demonstrated ability to maintain accuracy under tight deadlines
  
• Proficiency with payroll and billing systems
  
• Strong critical?thinking skills to diagnose and resolve complex client issues
  
• Strong data integrity skills, including verifying, validating, and documenting client updates
  
• Strong Microsoft Excel skills (sorting, filtering, formulas, data validation)
  

Nice To Have

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• Ability to troubleshoot common system issues and guide clients through platform workflows
  
• Understanding of accounting principles relevant to payroll, A/P, A/R, and cash posting
  
• Working knowledge of payroll processes, earnings, deductions, and employer taxes
  

1. Bilingual CSR Team Lead

Role Overview:

Lead and support a team of bilingual agents while ensuring top-notch customer service delivery. You’ll handle escalations, guide team performance, and maintain quality standards.

Key Responsibilities:

• Manage transactions and ensure quality standards
• Handle inbound/outbound calls & emails professionally
• Track, document, and resolve customer issues
• Escalate critical issues when needed
• Ensure compliance with processes and service agreements

Requirements:

Bilingual (Spanish & English) – fluent

1+ year of call center/customer service experience

Strong communication & leadership skills

Ability to work onsite & flexible shifts

2. Bilingual Customer Support Representative

Role Overview:

Support residents, applicants, and prospects through inbound/outbound calls across multiple service areas.

Responsibilities Include:

• Handle queries across Maintenance, Resident Services, Renewals, etc.
• Deliver excellent customer experience
• Resolve issues efficiently and professionally

Requirements:

Bilingual (Spanish & English) – fluent

6+ months of customer service experience (call center preferred)

Comfortable handling multiple call queues

Flexible to work shifts (9 AM – 8 PM) & weekends

Must be available to work onsite

[Customer Support / Remote]
- Anywhere in U.S.

/ Up to $21 per hour / Medical insurance / 401k / PTO
- As a Customer Services Rep, you will: Address customer inquiries and concerns through various communication channels such as phone, email, and live chat; Maintain a high level of professionalism and empathy while assisting customers; Resolve customer complaints and issues in a timely and efficient manner; Provide accurate and detailed information about company products and services; Maintain accurate customer records and update information as needed; Collaborate with other teams within the company to ensure customer satisfaction and resolution of complex issues...Hiring Immediately >>

[Customer Support / Remote]
- Anywhere in U.S.

/ $23 per hour / Medical, dental & vision / 401k
- As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from customers; Ensure accurate order entry and timely feedback to customer inquiries; Work collaboratively with colleagues, focusing on building strong customer relationships; Stay up-to-date on company products, policies, and procedures to provide accurate and informed assistance to customers...Hiring Immediately >>

[Customer Support / Remote]
- Anywhere in U.S.

/ Up to $20 per hour
- As a Customer Service Rep at Promenade, you will: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email; Listen to customer inquiries, diagnose issues, and provide helpful solutions; Accurately identify and escalate complex technical issues to our engineering team; Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns; Identify trends and suggest improvements to enhance our support processes and overall user experience...Hiring Immediately >>

[Customer Support / Remote]
- Anywhere in U.S.

/ Competitive pay / Medical, dental & vision / 401k match / PTO
- As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage ticket inventory by ensuring timely and accurate processing of ticket consignment and ticket purchase requests; Collaborate with the team to ensure department coverage is met; Provide excellent customer service, always putting the customer first; Ensure established productivity and service standards are consistently met...Hiring Immediately >> join our team and make a positive impact on our customers' event experiences!