Vantage Data Centers Jobs in Usa

Support Center - Irving

The Manager – Data Science role is critical in helping to determine which CRM tactics most effectively drive long-term value with our customers. The ideal candidate will creatively apply advanced analytic techniques, ranging from DOE to predictive models and machine learning, that will both articulate business impact and optimize marketing spend. Clear communication of complex analyses and the ability to tell a story with data are critical to succeed in this role.

Major Activities

• Strategic Thought Leadership
• Design and execute analytics projects to quantify impact from various marketing campaigns
• Work with business partners to identify the challenges that needs to be quantified
• Act as subject matter expert for all projects in which involved

Data Analytics

• Mine extensive database in support of business insights and measurement
• Develop well-thought, actionable insights using advanced analytics techniques
• Determine best approach for each analysis and articulate pros/cons of methodology
• Ensure quality of data used in analysis and all presentation material
• Effectively manage multiple projects simultaneously, from long-term projects to shorter, ad-hoc projects
• Automate standard deliverables and reduce repetitive processes for self and team

Business Insights & Cross Functional Partnerships

• Manage internal client relationships and serve as the SME for analytics within the CRM function
• Tell a story with data: gain buy-in from partners through the development and communication of compelling, easily understood analytics presentations
• Provide strategic recommendations based on analyses tied to the organization’s goals that will drive business results
• Effectively communicate with analytics team members and business partners with varying levels of understanding regarding analytics discipline

Staff Management & Development

• Manage a team of data scientists
• Mentor analysts regarding analytics best practices, methodologies, and programming techniques
• Develop objective staff development strategies, effectively growing the capability sets of team and guiding analysts on their career advancement

Other duties as assigned

Minimum Knowledge/Skills/Abilities

Minimum Education

• Bachelor’s degree in relevant quantitative field required, Master’s preferred

Minimum Special Certifications or technical skills

• Fluent in data fundamentals: SQL, data manipulation using a procedural language (R, Python), statistics, experimentation, and modeling
• Proven track record of using data to provide actionable business results

Minimum Type of experience the job requires

• A minimum of 5 years of relevant work experience in data science for a consumer centric company
• Proven experience partnering with business decision makers on advanced analytics topics
• Expert-level experience with a wide range of quantitative methods that can be applied to business problems. This includes knowledge of modeling techniques and statistical concepts

Other

• Work as a self-starter, not waiting for direction from senior leadership

Preferred Education

• Advanced degree preferred in an analytical field (e.g. Statistics, Economics, Applied Math, Operations Research, Physics, Data Science fields)

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-8 MICHAEL).

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Purpose

As a foundational member of our AI Center of Excellence, you will serve as the data science lead for enterprise AI initiatives, architecting and deploying AI solutions that make a meaningful impact across our national retail footprint. The Data Scientist Lead will work with other members of the AI COE and business leadership to identify and execute the highest-impact initiatives, own the data science lifecycle, from hypothesis and feature engineering to model validation and performance monitoring; bridging the gap between cutting-edge AI capabilities and practical business applications.

This role requires a rare blend of deep technical mastery and sharp business acumen, to translate complex data into actionable insights and intelligent systems that enhance customer experience, optimize commercial operations, and enable smarter decision-making at scale. The ideal candidate is passionate about retail innovation, thrives in ambiguity, and is energized by the opportunity to shape AI strategy from the ground up.

You’ll Be Successful With

• Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, or a related quantitative field. Master's degree preferred.
• 5+ years in Data Science or Applied AI roles, preferably in retail or a customer-facing industry.
• Proven track record of moving models from development into production which deliver measurable impact to the business.
• Expert proficiency in Python and SQL. Comfortable with version control.
• Expertise in supervised/unsupervised learning and modern frameworks (e.g. scikit-learn, PyTorch, or TensorFlow).
• Hands-on experience building with LLMs, RAG architectures, prompt engineering, or AI agent development.
• Experience deploying and monitoring models at scale. Familiar with cloud data platforms (e.g. Databricks or Snowflake) and cloud infrastructure (Azure experience a plus).
• You understand how to apply AI to commercial problems such as demand forecasting, customer- and associate- facing applications, personalization, labor optimization, etc.
• The ability to translate "black box" model outputs into clear, actionable insights for business leadership.
• Proven ability to communicate complex technical concepts to non-technical stakeholders and influence decision-making through data-driven storytelling.
• Strong intellectual curiosity with a bias toward action and continuous improvement.
• Demonstrated ability to work autonomously while collaborating effectively within cross-functional teams.

Your Day Consists Of

• Buy vs Build leadership. Evaluate 3rd-party AI platforms and partnerships. Serve as the technical lead in vetting vendor methodologies, guiding the in-house vs external decisioning.
• Partner with business leadership to identify high-value AI opportunities, defining technical specifications and success metrics that align with enterprise strategy.
• Design, develop, and deploy custom machine learning models (impacting merchandising, commercial, labor, digital, etc.) within the Databricks environment.
• Lead experimentation design, including A/B testing and causal inference, to validate model performance and measure true incremental business lift (ROI).
• Collaborate with data engineers on feature development and with AI developers to wrap models into production-grade APIs and applications.
• Partner closely with the Customer Insights team to ensure model outputs are optimized for consumption within Power BI/DAX, turning complex predictions into actionable insights.
• Establish and enforce MLOps standards across the org, including model versioning, automated retraining, and drift monitoring.
• Serve as the primary ML subject matter expert for the broader Data Science & Insights team. Provide active coaching to analytics leaders, empowering them to identify ML-applicable use cases and effectively incorporate predictive outputs into their own functional workstreams.
• Contribute to the enterprise AI governance framework, ensuring ethical AI practices, data privacy compliance, and model transparency.
• Present findings, recommendations, and project updates to leadership and cross-functional partners in clear, compelling formats.
• Be compliant with all appropriate privacy and security protocols.

Working Conditions (travel, hours, environment)

• Limited travel required including air and car travel
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

**Direct Hire***

• Title: Digital Technology Data Scientist Lead

• 2 positions

• Start Date: asap

• Compensation Range: $139,800.00/year, up to 10% bonus

• Location: Oshkosh, WI strongly preferred. New Hudson, MI site will also be considered. (3 days in office, up to 2 days remote).

• Relocation offered to Oshkosh, WI, but not to New Hudson, MI.

• Travel: minimum travel (1-2 times per year to other sites)

• US Citizen or Green Card Holder

• Interview process: Screening interview with internal recruiter, after an assessment, an interview with the hiring manager and director, then a panel interview (onsite possible if local to Oshkosh).

**Must have on resume and be able to discuss during interview process**

• Required technical skills (see below in JD)

• Strong business experience working with business counterparts.

• Effectively being able to gather business requirements, build a solution, communicate it to the client.

• Exceptional communication skills.

• Be able to tell a story with data.

• Must be able to describe how their experience impacted the business, the solution they built.

• An understanding that they are working in a bigger environment; must have a center of excellence outlook, be comfortable with mingling with counter business parts and have strong social skills. This is not a "put your head down and work" role.

• Experience from manufacturing, automotive, industrial, or engineering industry is preferred, but is open to other industries like healthcare, retail, or biotech for example.

Heavy financial industry experience should be avoided.

• Supply chain functions experience is important

• B.S. with 5 years of experience

• M.S. with 3 years of experience

• The team is not looking for director level candidates or talent only looking for management roles. This is an individual contributor role.

Job Description:

At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 18,000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.

SUMMARY: As a Data Scientist, your primary responsibilities will be to analyze and interpret datasets by using statistical techniques, machine learning, and/or programming skills in order to extract insights and build models which solve business problems.

YOUR IMPACT:

• Familiarity with data science tools, such as Azure Databricks, Power BI, Microsoft Office (including Excel pivot tables), Spark, Python, R and C.

• Undertake the processing of multiple datasets, including structured and unstructured, to analyze large amounts of information to discover trends and patterns.

• Prepare and concisely deliver analysis results in visual and written forms that communicate data insights to both technical and non-technical audiences.

• Collaborate with cross-functional teams (e.g. data analysts, data engineers, architects, business stakeholders) to understand data needs for complex business requirements.

• Build highly complex predictive models and machine-learning algorithms. Execute Integration into existing systems or creation of new products.

• Direct some data science assignments, projects, visualization tasks, data quality improvements, and troubleshooting of data incidents, including the resolution of root causes. • Lead efforts to resolve and document solutions to track and manage incidents, changes, problems, tasks, and demands.

• Coach and mentor other team members on new technologies and best practices across data science and business intelligence.

• Possesses advanced understanding of business' processes in at least one area of business and has an understanding of business processes in multiple areas of the business. • Actively supports the advancement of the strategic roadmap for data science.

MINIMUM QUALIFICATIONS:

• Bachelors degree with five (5) or more years of experience in the field or in a related area.

STANDOUT QUALIFICATIONS:

• Masters or doctorate degree

• Expertise in Power Platforms

• Familiarity with LLM (open source or closed)

• Experience in Front end web app development (Flaskapp, Gradio etc)

• Familiarity with RAG architecture

About Us

Perform Properties is a Blackstone Real Estate portfolio company focused on high-performing retail and office properties with People-Appeal - vibrant spaces where people actively choose to work, shop, and gather. With expertise in transactions, development, leasing, and management, the company oversees over 33 million square feet of retail and office properties across the U.S. Learn more: .

Role Summary

Our VP, Data & Analytics unlocks data-driven growth at the speed of natural language through AI-enabled execution across Perform Properties. An innovative architect with deep business literacy, the VP, Data & Analytics will lead our efforts to put data at the center of our Technology capabilities with a modern, performant and AI-ready data & analytics platform. This critical capability will serve a wide range of business functions, enabling Investments, Portfolio, Operations and Finance people to put AI, BI, Analytics and other emerging technologies to work for them every day – not just talk about the potential & possibilities.

This role reports to the Chief Technology Officer and is based in the office, 5 days a week.

Essential Job Functions

• Drive Data Architecture & Engineering excellence that actively reduces our Coordination Tax
• Build Data Modelling & Analytics capabilities to reduce our Time-to-Productivity
• Champion Artificial and Business Intelligence (AI / BI) capabilities through compelling next generation interactions (Visualization, Natural Language & Agentic) that reduce our Time-to-Insight
• Cultivate Data governance & stakeholder engagement that creates real shared ownership of our platform
• Model the successful use of AI as a capabilities & resource extension, not just a gimmick
• Develop individuals & teams of technologists in the Data & Analytics space as their leader

Qualifications and Technical Competencies

• 10+ years leading Data Science, Data Engineering, Analytics and/or AI / ML-focused teams
• 5-7 years managing agile projects (Scrum, Kanban, SAFe)
• 3-5 years managing people (direct reports, manager of managers)
• Demonstrable success working with modern data platforms (Databricks, Snowflake, BigQuery, RedShift, Synapse)
• Demonstrable success delivering AI / ML initiatives (Natural Language Processing, Predictive Modeling, Statistical Modeling)
• Advanced proficiency in common data engineering tools (R, Python, DBT, SQL, Azure Data Factory)
• Advanced proficiency in common visualization tools (Tableau, PowerBI)
• Bachelor’s Degree in Computer Science, Mathematics or relevant tertiary education

Benefits & Compensation

Benefits: The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).

Base Salary Range: $225,00-$265,000. This represents the presently-anticipated low and high end of the Company’s base salary range for this position. Actual base salary range may vary based on various factors, including but not limited to location and experience.

The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

Closing

EEO Statement

Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email

#LI-Onsite

Call Center & Customer Service Manager

Location: On-Site in Los Angeles, CA

A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution.

This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction.

Key Responsibilities

• Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones.
• Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores.
• Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures.
• Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery.
• Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability.
• Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication.
• Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions.
• Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings.

Qualifications

• 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model.
• Proven success designing and executing scalable call center processes and KPI-driven performance management systems.
• Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards.
• Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development.
• Strong leadership presence with a focus on coaching, accountability, and team culture.
• Experience partnering with cross-functional teams to align customer experience with broader business goals.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

About American Home Contractors

American Home Contractors is a fast-growing, industry-leading exterior remodeling company serving homeowners across the Mid-Atlantic. We specialize in roofing, siding, windows, doors, gutters, and premium solar solutions, including Tesla Solar Roof installations.

With thousands of 5-star reviews and operations across multiple states, our mission is simple: to install peace of mind for every homeowner we serve.

Position Overview

We are seeking a hands-on Call Center Manager to lead and support our Customer Service Representative (CSR) team across two office locations.

This role is ideal for a leader who enjoys staying connected to day-to-day operations while also developing people, improving processes, and driving performance. The Call Center Manager will balance active involvement on the phones, while coaching, performance management, and cross-functional collaboration.

This is a 100% in-office position, based out of either Fulton, MD or Chantilly, VA, with time spent in both offices.

Our Call Center Environment

• High-volume inbound and outbound call activity
• CSRs average 100–150 outbound calls per day
• Inbound calls are answered promptly, with a strong focus on customer experience
• Real-time scheduling adjustments and dispatch coordination occur throughout the day
• CRM accuracy directly impacts field productivity and revenue
• The CSR team supports multiple business lines: Tune-Up Program, Retail exterior replacements, Solar Roofing, and Solar Panels

What You’ll Do

• Lead, coach, and support a team of CSRs
• Stay engaged with daily call activity and assist with inbound or outbound calls as needed
• Monitor call performance, outbound productivity, and appointment-setting metrics
• Provide real-time coaching and feedback to help CSRs improve call quality and confidence
• Support accurate scheduling, dispatching, and same-day adjustments
• Partner with Marketing, Sales, and Operations to ensure lead flow and staffing are aligned
• Review dashboards and reports to track performance and identify opportunities
• Conduct 1:1s, performance reviews, and coaching conversations
• Participate in hiring, onboarding, and team development
• Ensure CRM (Zoho) data is accurate and consistently maintained
• Help refine workflows, scripts, and standard operating procedures
• Assist with resolving escalated customer issues professionally and efficiently
• Model company core values: Integrity, Hard Work, and Service

What Success Looks Like

• Strong, consistent call performance across the team
• High-quality appointments that align with business goals
• Reliable CRM data that supports marketing and operations
• Engaged, supported CSRs who understand expectations
• Smooth coordination with field teams and minimal scheduling disruptions
• Positive customer feedback and effective resolution of concerns

What We’re Looking For

• 3+ years of experience leading or supervising teams in a call center or high-volume customer service environment
• Comfort managing both inbound and outbound call activity
• A leadership style that combines coaching, accountability, and approachability
• Strong attention to detail and respect for accurate data and processes
• Experience using CRM systems and call center tools
• Ability to thrive in a fast-paced, collaborative environment
• Willingness to work fully in-office and spend time at both office locations

Preferred Experience

• Background in home services, construction, trades, or appointment-based sales
• Familiarity with Zoho CRM, RingCentral, Podium, or similar tools
• Experience working closely with marketing or lead generation teams

Why This Role Is Unique

This position offers the opportunity to lead a close-knit team, stay connected to the work, and play a meaningful role in shaping how customers experience our brand. It’s well-suited for a leader who enjoys being visible, accessible, and involved, while still driving performance and growth.

We are looking for a Data Collection Associate to join our growing team in Kirkland, WA OR Santa Clara, CA.

Qualitest is looking for Data Collection Associates (DCAs) to support Ground Truth Data Collection initiatives and contribute to the development of VR and AR products. The focus of ground truth data collection is to capture various types of data relating to humans, speech, and environments to enable quality Artificial Intelligence and Machine Learning algorithms. DCAs will be responsible for performing data collection directly with participants while utilizing sophisticated scanning equipment in a simulated environment. The ideal candidate has the perfect blend of customer service and technology skills.

Responsibilities

• Entry level position
• Handles constructive feedback well
• Guide hired research participants for data collection sessions in a secured office or home environment to perform scripted motion captures
• Prep and maintain assigned equipment and ensure security of proprietary devices
• Prep participants for capture including intake,NDAs, scripting and answering questions
• Maintain capture environment and implement lighting and staging changes
• Respond swiftly to project updates and changes
• Provide feedback to operations lead on project improvements
• Perform data uploads
• Troubleshooting: Ability to mitigate issues, customer facing, or technology related
• Other duties as assigned, per business needs

Skills and Requirements

• Strong face to face customer service experience
• Strong communication skills
• Professional appearance and demeanor
• Technologically adept and familiar with latest trends in technology; AI/ML/AR/VR
• Organized and detail oriented
• Thrives in a team environment
• Ability to manage responsibilities in a fast-paced environment
• Physical/Vision Requirement: Ability to perform job duties while wearing a head-mounted device daily, including maintaining clear vision at a distance of approximately 6–8 feet.

Experience Required

• Experience in a related role such as customer service or data collection
• Experience with Microsoft Office 365 and all its components (SharePoint, Forms, Power Automate, Outlook, Word, Excel)
• High school diploma and 2+ years working in a team environment

Benefits

Why QualiTest?

• Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences. We have more than 40% women and around 120 different nationalities.
• Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
• Clear view of your career and progression with the company – Qualitest is growing massively (since 2021 – tripled our employees base – we now have more than 8,000 engineers) and giving you the opportunity to grow with us.
• Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers.Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions accelerating your savings plan.
• Take care of health with enrollment into one of our competitive healthcare benefits. Qualitest will match towards your HSA if you choose to participate.
• Never stop experimenting and learning with QCraft – our Learning & Development platform: 50,000+ courses, 300+ virtual labs, mentorship and leadership programs, professional tribes, sponsored certifications, and much more.
• Stay active and get rewarded with our Corporate Wellness Program. We pay your Gym membership and giving you opportunities to Earn additional vacation times for attendance the gym!
• Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth.
• We recognize our employees work via our Qudos platform - You can earn bonuses and spot awards by celebrating your and your peers’ achievements.
• Planning a vacation? Looking for car insurance? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics. With so many offerings the savings are endless!
• The salary rate for the role is $47k/ year
• Intrigued to find more about us?
• Visit our website at you like what you have read, send us your resume and let’s start talking!