Uttermost Jobs in Usa

About Uttermost

At Uttermost, we are dedicated to providing our customers with high-quality home furnishings and accessories. Our team thrives on innovation, collaboration, and excellence. We’re seeking a talented IT Technical Lead to join our growing IT team and help drive forward key technology initiatives that support the success of our business.

Position Overview

The IT Technical Lead will play a critical role in designing, managing, and delivering IT projects across the organization. This individual will work closely with the IT Director, department leaders, and project stakeholders to ensure that technology solutions are implemented effectively, securely, and in alignment with business goals. The role requires a hands-on leader with strong technical expertise, proven project management skills, and the ability to guide teams through complex IT challenges.

Key Responsibilities

• Lead and manage the execution of key IT projects, from planning and design through implementation and support.
• Serve as the primary technical lead on initiatives involving infrastructure, networking, systems, applications, and security.
• Collaborate with the Director of IT to establish project priorities, timelines, and resource allocations.
• Provide technical guidance and mentorship to IT staff and cross-functional project teams.
• Develop and maintain documentation for systems, processes, and project deliverables.
• Ensure compliance with security best practices, data protection policies, and industry standards.
• Troubleshoot and resolve escalated technical issues in a timely manner.
• Partner with vendors and external service providers to support IT solutions and services.
• Identify opportunities for innovation, efficiency, and automation within IT operations.
• Other duties as deemed necessary by Management

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 5+ years of progressive experience in IT roles, with at least 2 years in a leadership or project lead capacity.
• Strong technical expertise in one or more of the following areas: networking, cloud platforms (Azure, AWS, or similar), enterprise applications (ERP, CRM), IT infrastructure, or cybersecurity.
• Demonstrated experience managing full lifecycle IT projects.
• Excellent problem-solving, communication, and collaboration skills.
• Ability to balance hands-on technical work with leadership responsibilities.
• Familiarity with ITIL practices, project management methodologies, and security frameworks is a plus.
• Familiarity with Fourth Shift ERP is a plus.

About Uttermost

At Uttermost, we are dedicated to providing our customers with high-quality home furnishings and accessories. Our team thrives on innovation, collaboration, and excellence. We’re seeking an IT Support Technician to join our growing team and help keep our technology running smoothly so our business can continue to grow and succeed.

Position Summary

The IT Support Technician will support the IT Director in maintaining and improving Uttermost’s technology infrastructure. This role involves providing technical support to end users, ensuring systems remain secure and efficient, and assisting with the implementation of new technologies. The ideal candidate will be detail-oriented, eager to learn, and have at least one year of experience in an IT support role.

Key Responsibilities

• Provide day-to-day technical support for hardware, software, and networking issues.
• Install, configure, and maintain computer systems, printers, mobile devices, and other IT equipment.
• Monitor system performance and troubleshoot issues to ensure minimal downtime.
• Assist with user account management, password resets, and access requests.
• Support the rollout of updates, patches, and new technology solutions.
• Maintain accurate documentation of IT systems, processes, and support activities.
• Collaborate with the IT Director on system upgrades, security initiatives, and technology projects.
• Ensure compliance with company policies and IT best practices.

Qualifications

• 1+ year of experience in an IT support or technician role.
• Strong understanding of Windows operating systems, Microsoft Office 365, and basic networking concepts.
• Familiarity with hardware setup, maintenance, and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Associate’s degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience).