Usps Us Contact Number Jobs in Usa

Join an award-winning, mission-driven team at Delta Defense - one of Newsweek’s Top 100 America’s Most Loved Workplaces. We provide Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at

Are you passionate about designing service experiences that empower employees and elevate customer outcomes?

Delta Defense is seeking a strategic and hands-on leader to shape the end-to-end advisor experience within our contact center. This role sits at the intersection of operations, process design, and strategy—ensuring that workflows, systems, policies, and expectations align to create a frictionless and scalable service model.

You will act as both an architect and hands-on change agent: designing future-state workflows while rolling up your sleeves to implement and manage improvements. This role will focus on defining how work should flow, translating operational needs into structured requirements, and ensuring technology enables — rather than complicates — the advisor experience. This is a high-impact role that directly influences advisor productivity, service quality, retention, and overall contact center performance.

The right candidate will serve as a trusted thought partner to leadership while driving tangible operational improvements across the entire contact center. This is a great fit if you’re energized by digging into root causes, using data and frontline feedback to prioritize the right opportunities, and can lead sustainable change from pilot through adoption.

• Redesign and optimize end-to-end advisor workflows.
• Identify friction and implement measurable improvements.
• Define future-state service models aligned with leadership strategy.
• Lead cross-functional improvement initiatives.
• Translate operational needs into structured system requirements.
• Leverage AI and automation to enhance advisor efficiency.
• Measure impact and continuously refine service performance.

• Contact center operational experience.
• Proven success in process redesign and measurable, continuous improvement.
• Strategic thinking combined with hands-on execution.
• Strong stakeholder alignment and facilitation skills.
• Comfort operating in both execution-heavy and strategy-focused environments.

• 5+ years of progressive experience in contact center operations, service design, operational excellence, or process improvement roles.
• Deep understanding of contact center environments and advisor workflows.
• Demonstrated success redesigning processes with measurable operational impact.
• Experience partnering cross-functionally with IT or system teams to align technology with business requirements.
• Strong project leadership skills with the ability to manage initiatives end-to-end.
• Strong analytical skills with the ability to translate data into structured operational improvements.
• Excellent communication skills with the ability to influence leadership and frontline teams.
• Experience operating in environments that balance tactical execution and strategic planning.
• Demonstrates the Core Values of Delta Defense, LLC.

• Bachelor’s degree in business, operations, service design, or related field.
• Experience applying Lean, Six Sigma, Design Thinking, or structured service design methodologies.
• Experience evaluating or integrating AI tools within operational environments.
• Experience facilitating cross-functional workshops or operational strategy sessions.
• Leadership or mentoring experience with interest in broader operational leadership.

Target salary range $76,000 - $95,000 based on experience. This role is also bonus-eligible for company incentive plan. The role is based at our beautiful headquarters in West Bend, Wisconsin, and allows for a hybrid work schedule with a minimum of 3 days per week in office.

Because culture matters—and ours is legit.

• Fast-paced, mission-driven, and genuinely fun
• #25 on The Wall Street Journal’s 2025 Top 100 America’s Most Loved Workplaces
• Newsweek Top 100 America’s Most Loved Workplaces (2023 & 2024)
• Inc. 5000 “Fastest Growing Private Companies” – 14 years in a row

Most importantly, your work here actually matters.

You’ll help Americans protect themselves, their families, and their freedoms—every single day.

Learn more & apply: application close: 04/10/2026

PM19

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*At Securian Financial the internal position title isEngineering Senior Analyst or Engineering Consultant. The title and salary will be determined based on experience and applied skills.*

Position Summary:

Are you a hands-on engineer who enjoys designing, building, and supporting modern communication platforms? Do you like solving complex problems and working with teams that move quickly from idea to delivery? This role offers the opportunity to make an immediate impact.

As a member of the Telephony and Contact Center Technologies team, you will design, engineer, implement, and support Securian's enterprise telephony and contact center platforms. This role is focused on delivering secure, scalable, cloud-first communication solutions using RingCentral, NiCE CXone, and Cyara.

You will work closely with Contact Center Operations, Agile delivery teams, and technology partners to continuously improve customer and associate experiences across the enterprise.

Responsibilities include but not limited to:

• Design, engineer, implement, and support enterprise UCaaS and CCaaS platforms

• Provide daily operational support for cloud-based telephony, unified communications, SIP services, and IVR solutions

Qualifications:

• Hands-on experience engineering and supporting cloud-based telephony or contact center platforms

• Strong understanding of VoIP technologies, SIP, and call routing concepts

• RingCentral and RingCentral Contact Center engineering

• NiCE inContact / CXone administration and development

• Cyara or similar modern telephony orchestration platforms

• Experience designing and supporting UCaaS and CCaaS (including IVRs and contact center workflows) solutions in large enterprise environments

• Solid knowledge of networking concepts related to real-time communications

Preferred Qualifications:

• Supporting remote contact center agents

• REST API integrations and automation

• Scripting using PowerShell or Python

• Workforce management, call recording, or speech technologies

• PSTN carrier and phone number lifecycle management

This role plays a critical part in modernizing Securian's communication platforms and ensuring reliable, scalable experiences for customers and associates. You will have the opportunity to influence technical direction and deliver compelling solutions that matter.

#LI-Hybrid**This position willhave a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. Ifyou'reina commutable distance (90 minutes)you'lljoin us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Who We Are

SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals.SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members' work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work.

What You'll Do

The Quality Assurance and Workforce Analyst is responsible for conducting quality assurance evaluations for all contact center interactions (phone, chat, and email). This role also manages workforce operations by forecasting and scheduling staff to meet customer demand. The analyst documents department workflow, analyzes performance metrics, and serves as a subject matter expert for contact center and membership systems.

(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)

• Monitor and evaluate inbound calls, chats, and emails calls for compliance and quality metrics.

• Investigate call compliance matters and quality issues that may require more training, monitoring, and quality improvements for management review.
• Analyze trends, and provide feedback to the organization regarding opportunities, service failures, or member concerns.
• Responsible for staying current on customer service, technology and training procedures & practices.
• Forecasts, schedules, manages and recommends intra-day staffing, taking into consideration short-term and long-term patterns and trends in daily customer demand.
• Monitors and analyzes service, volume, and metrics, (including SLA, Occupancy, Adherence, Forecast Accuracy, etc.) for multi-site Contact Center operations, and fulfills moderate to highly complex information requests.
• Serves as subject matter expert for Contact Center systems and tools, as well as acting as a liaison between the IT Department and applicable vendor(s) for Contact Center systems and software systems support, maintenance, and enhancements.
• Perform other duties as assigned or as the situation dictates.

What You'll Need

We want to make sure you're successful. To be considered, you must have:

(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)

• Expert interpersonal skills: high degree of patience and tact, and must be able to cultivate relationships with people from diverse backgrounds, both internally and externally.

• Proficient in PC applications and Internet-based systems.
• Strong communication skills in English, both oral and written; consultative skills to gain the respect and trust from staff and leadership alike in building impactful solutions.
• Able to use sound judgment, discretion, and maintain confidentiality on compensation matters.
• Able to organize, prioritize and coordinate multiple assignments and projects; able to thrive in a highly dynamic work environment; able to develop creative solutions.

COMPETENCIES:

Member Service

Communication

Dependability/Accountability

Leadership

Job Knowledge

Adaptability

Teamwork

Employee Development

MINIMUM QUALIFICATIONS

Education and/or Experience:

• High school diploma or relevant qualification required.

• 2 years of experience working in a contact center environment

• Experience forecasting and workforce planning

• Experience monitoring contacts and providing feedback and/or training

• Must have a passion for customer service and enjoy interacting with people.

PREFERRED BACKGROUND:

• Bachelor's Degree preferred, but not required.

• Prior experience leading staff in a union environment is preferred.

• Fluency in Spanish, both in verbal and written form, is a plus

• Must be proficient in G-Suite and Microsoft Office; familiarity with SAG-AFTRA Oracle systems is a plus.
• Entertainment industry experience preferred, but not required.

We are a great place to work because we offer:

• The hourly salary for this position is $28.99 along with excellent employee benefits and perks.
• Colleagues that are passionate about what we do and how they contribute to our mission
• Balance between work and home life responsibilities
• Affordable and comprehensive medical and dental plans
• Generous pension plan
• Employee discounts and perks

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

The Contact Center Specialist 1, under close supervision, responds to routine inbound calls, emails, and electronic requests. They assist as front-line help for product and service requests. This may include technical help, answering questions, registering new patients, and scheduling healthcare appointments. They also provide financial clearance, handle complaints, troubleshoot problems, and provide information for the institution.

Essential functions of the role include:

• Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
• Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
• Provides accurate, valid, and complete information to customers using the right methods and tools. Identifies emergent health situations based on caller information. Coordinates immediate triage.
• Works collaboratively with providers, clinical staff, and other departments to ensure patients' needs are met.
• Accountable for calming upset customers by providing a composed and professional demeanor.
• Identifies and escalates priority issues for resolution.
• Documents all customer contacts and accurately processes various documents to ensure optimal service.
• Schedules, prepares, and communicates appointment details and financial information. This ensures timely arrival, appointment preparedness, testing, and optimal reimbursement.
• May need to ensure accurate creation of new accounts in the electronic medical record system, avoid duplicate accounts, and verify insurance coverage.
• Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.

Key success factors include:

• Experience in a call center, customer service, or healthcare setting is preferred. Should have a moderate understanding of general job aspects.
• Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette.
• Excellent data entry, numeric, data entry, and computer navigational skills.
• Knowledge of the patient portal is preferred.
• Knowledge of customer service values and practices is preferred.
• Knowledge of call center telephony and technology preferred.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
• Comfortable working in a fast-paced, constantly changing, and stressful environment.

Belonging statement: We believe that all people should feel welcomed, valued and supported.

Qualifications:

• Education - H.S. Diploma/GED Equivalent
• Experience - Less than 1 Year of Experience

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Health in WAUSAU, WI is seeking a DIRECTOR- ACCESS & REFERRALS AND NURSE CONTACT CENTER to join our NURSING CONTACT CENTER team!

Under the direction of the Vice President – System Patient Service Center, the Director of Access & Referrals and Nurse Contact Center provides leadership, coordination, and operational oversight for Scheduling & Referrals and the Nurse Contact Center. This position leads the integration and unification of the call centers across WI/MI/MN under ambulatory Leaderhship and supports Aspirus’ strategic plans including overall patient service center growth and development.

The Director is responsible for ensuring operational excellence through standardized workflows, efficient staffing, and achievement of enterprise KPIs for access, quality, and patient experience. The Director partners closely with the Shared Support teams (Quality Assurance, Workforce Management, and Training & Development) to ensure data-driven performance management and continuous improvement.

Experience/Qualifications

• Bachelor’s degree in health-related field or business administration required.
• Master's degree in health or business preferred.
• Ten years’ experience in health administration, including at least five years in direct ambulatory clinic administration/operations, is strongly preferred. Previous experience in health system scheduling practice.
• Strong operational leadership, team development, and project management skills.
• Excellent interpersonal, communication, and change management abilities.
• Proficient in Epic EMR, contact center telephony platforms, Microsoft Office Suite
• Familiarity with patience access, scheduling, referrals, triage, and revenue cycle dependencies.
• Ability to lead through influence across functions and regions.
• Annual competencies as required by Aspirus and/or various regulatory agencies based on entity and/or job position.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others. As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit .

Click here to learn more.

Ready to apply? CLICK HERE

Join the Indian Health Service as a Contact Representative (Benefits) and make an impact.

The role involves identifying patients eligible for alternate resources, assisting with enrollment, advocating on their behalf, and acting as a liaison between the IHS work unit and non-IHS providers and facilities.

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits:

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future.

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law