Us Tech Solutions Inc Jobs in Usa

Job Title: Principal Mechanical Integration Engineer

Job Family : Mechanical Design Engineering 

Organization : Data Center Infrastructure Team

Location: Remote* OR Austin, TX

*Requires up to 20% domestic and/or international travel (rare)

How will you make an impact? 

The Principal Mechanical Design Engineer (Data Center Infrastructure) is a technical leader responsible for the architecture, integration, and validation of advanced mechanical systems supporting hyperscale data center environments. This role requires deep expertise in liquid cooling technologies (single-phase and two-phase), hydronic system design, structural integration, and manufacturable rack-level infrastructure solutions.

This role is responsible for defining system performance requirements, developing technical specifications, selection and integration of critical components, and leading mechanical design from concept through production release. Responsibilities include wetted material selection, thermal and structural analysis, fastening strategies, component layout, and design for manufacturability. Partners cross-functionally to deliver reliable, scalable, and cost-effective Data Center Infrastructure solutions while advancing innovation in liquid cooling performance.

What will you do?

• Lead the end-to-end mechanical design and engineering of hyperscale Data Center Infrastructure (DCI) systems, including liquid-cooled rack assemblies, CDUs, manifolds, enclosures, structural frames, and associated hydronic piping systems.

• Serve as the technical authority for single-phase and two-phase liquid cooling architectures, including primary and secondary loop design, in-rack distribution, and system integration within hyperscale data center environments.

• Define and validate operational performance requirements for liquid-cooled infrastructure, including pressure ratings, hydrostatic limits, temperature ranges, flow rates and uniformity, thermal expansion, durability, and serviceability.

• Design, analyze, and validate machined components, welded fabrications, manifolds, and structural systems using advanced engineering principles, including stress analysis, finite element analysis (FEA), flow modeling, and structural load calculations to ensure mechanical integrity and code compliance.

• Lead wetted material selection and compatibility analysis for liquid cooling systems, including corrosion mitigation strategies, surface treatments, cleanliness standards, and long-term durability considerations.

• Develop and review CAD models and complete technical data packages using CREO, SolidWorks, or equivalent tools; ensure design accuracy, manufacturability, and system-level integration.

• Author and approve technical specifications for piping systems, rack-level cooling infrastructure, and hydronic components, including installation guidelines, maintenance procedures, testing requirements, and compliance with applicable standards (ASME, ISO).

• Establish and oversee validation protocols including hydrostatic pressure testing, leak detection and mitigation, flow resistance analysis, and corrosion verification to ensure regulatory compliance and operational reliability.

• Evaluate customer design proposals and technical specifications to assess feasibility, manufacturability, cost, and risk; provide recommendations to optimize performance and total cost of ownership.

• Lead cross-functional design reviews with electrical, thermal, manufacturing, quality, and supply chain teams to ensure full system integration and compliance with product specifications and applicable plumbing and hydronic codes.

• Optimize rack manifold design and manufacturing processes, including machining, welding, surface finishing, connection interfaces, venting and draining strategies, and flow path optimization to enhance performance and manufacturability.

• Drive continuous improvement in manufacturing assembly methods and tooling in collaboration with production teams and equipment vendors to improve quality, scalability, and cost efficiency.

• Lead root cause investigations for complex mechanical failures identified during validation or field deployment and implement corrective design improvements.

• Provide technical leadership in vendor qualification and management for mechanical components and liquid cooling subsystems.

• Identify and mitigate technical risks impacting performance, schedule, or cost, and contribute to R&D initiatives advancing liquid cooling technologies and system innovation.

MINIMUM QUALIFICATIONS

Education :  

• Bachelor’s degree in Mechanical Engineering, Systems Engineering, or a related engineering discipline from an accredited university.

Experience :  

• 8 years' experience in mechanical design and integration of mission-critical systems.

• Proven track record of successful system designs and implementations in a relevant industry

• Strong understanding of mechanical systems, integration strategy, and system coordination

• Familiarity with industry standards and regulations related to Energy Storage Systems and Data Center Infrastructure is preferred.

• Excellent problem-solving skills and attention to detail

• Strong communication and teamwork abilities

PREFERRED QUALIFICATIONS

• Master’s Degree in Mechanical Engineering

• Professional Engineer (PE) License

Job Title: Principal Mechanical Integration Engineer

Job Family : Mechanical Design Engineering 

Organization : Data Center Infrastructure Team

Location: Remote* OR Austin, TX

*Requires up to 20% domestic and/or international travel (rare)

How will you make an impact? 

The Principal Mechanical Design Engineer (Data Center Infrastructure) is a technical leader responsible for the architecture, integration, and validation of advanced mechanical systems supporting hyperscale data center environments. This role requires deep expertise in liquid cooling technologies (single-phase and two-phase), hydronic system design, structural integration, and manufacturable rack-level infrastructure solutions.

This role is responsible for defining system performance requirements, developing technical specifications, selection and integration of critical components, and leading mechanical design from concept through production release. Responsibilities include wetted material selection, thermal and structural analysis, fastening strategies, component layout, and design for manufacturability. Partners cross-functionally to deliver reliable, scalable, and cost-effective Data Center Infrastructure solutions while advancing innovation in liquid cooling performance.

What will you do?

• Lead the end-to-end mechanical design and engineering of hyperscale Data Center Infrastructure (DCI) systems, including liquid-cooled rack assemblies, CDUs, manifolds, enclosures, structural frames, and associated hydronic piping systems.

• Serve as the technical authority for single-phase and two-phase liquid cooling architectures, including primary and secondary loop design, in-rack distribution, and system integration within hyperscale data center environments.

• Define and validate operational performance requirements for liquid-cooled infrastructure, including pressure ratings, hydrostatic limits, temperature ranges, flow rates and uniformity, thermal expansion, durability, and serviceability.

• Design, analyze, and validate machined components, welded fabrications, manifolds, and structural systems using advanced engineering principles, including stress analysis, finite element analysis (FEA), flow modeling, and structural load calculations to ensure mechanical integrity and code compliance.

• Lead wetted material selection and compatibility analysis for liquid cooling systems, including corrosion mitigation strategies, surface treatments, cleanliness standards, and long-term durability considerations.

• Develop and review CAD models and complete technical data packages using CREO, SolidWorks, or equivalent tools; ensure design accuracy, manufacturability, and system-level integration.

• Author and approve technical specifications for piping systems, rack-level cooling infrastructure, and hydronic components, including installation guidelines, maintenance procedures, testing requirements, and compliance with applicable standards (ASME, ISO).

• Establish and oversee validation protocols including hydrostatic pressure testing, leak detection and mitigation, flow resistance analysis, and corrosion verification to ensure regulatory compliance and operational reliability.

• Evaluate customer design proposals and technical specifications to assess feasibility, manufacturability, cost, and risk; provide recommendations to optimize performance and total cost of ownership.

• Lead cross-functional design reviews with electrical, thermal, manufacturing, quality, and supply chain teams to ensure full system integration and compliance with product specifications and applicable plumbing and hydronic codes.

• Optimize rack manifold design and manufacturing processes, including machining, welding, surface finishing, connection interfaces, venting and draining strategies, and flow path optimization to enhance performance and manufacturability.

• Drive continuous improvement in manufacturing assembly methods and tooling in collaboration with production teams and equipment vendors to improve quality, scalability, and cost efficiency.

• Lead root cause investigations for complex mechanical failures identified during validation or field deployment and implement corrective design improvements.

• Provide technical leadership in vendor qualification and management for mechanical components and liquid cooling subsystems.

• Identify and mitigate technical risks impacting performance, schedule, or cost, and contribute to R&D initiatives advancing liquid cooling technologies and system innovation.

MINIMUM QUALIFICATIONS

Education :  

• Bachelor’s degree in Mechanical Engineering, Systems Engineering, or a related engineering discipline from an accredited university.

Experience :  

• 8 years' experience in mechanical design and integration of mission-critical systems.

• Proven track record of successful system designs and implementations in a relevant industry

• Strong understanding of mechanical systems, integration strategy, and system coordination

• Familiarity with industry standards and regulations related to Energy Storage Systems and Data Center Infrastructure is preferred.

• Excellent problem-solving skills and attention to detail

• Strong communication and teamwork abilities

PREFERRED QUALIFICATIONS

• Master’s Degree in Mechanical Engineering

• Professional Engineer (PE) License

How will you make an impact?

• As the Test Engineering Manager, you will provide optimum test solutions and strategies through the effective management of people, systems, procedures, and equipment.
• You will drive innovation and continuous improvement within Test Engineering by harnessing innovative technologies in the areas of systems, equipment, and processes.
• As the Test Engineering Manager, you will also provide exceptional support to customers, team members, and shareholders.

What will you do ?

• Recruit, interview, and hire Assistant Test Engineering Managers.
• Communicate criteria to recruiters for Test Engineer and Test Management position candidates.
• Coach Test Engineering Managers in the interviewing/hiring process.
• Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development:

• Identify individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in area of responsibility.
• Coach and mentor Test Engineering staff to deliver excellence to every internal and external customer.
• Create and manage succession plans for Test Engineering and Test Management functions.

Performance Management:

• Establish clear measurable goals and objectives by which to determine individual and team results (i.e., operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
• Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers, and team members on team member’s contribution to the Workcell team. Provide ongoing coaching and counseling to team members based on feedback.
• Express pride in staff and encourage them to feel good about their accomplishments.
• Perform team member evaluations professionally and on time.
• Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
• Coordinate activities of large teams and keep them focused on times of crises.
• Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication:

• Provide communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input from team members.
• Assess communication style of individual team members and adapt own communication style accordingly.

Functional Management Responsibilities:

• Know and understand the campus strategic directions.
• Define, develop, and implement Test Engineering strategies which contribute to the campus strategic directions.
• Develop an understanding of the Workcell business strategy as it pertains to Test Engineering.
• Provide regular updates to BUM, WCM, and Operations Manager on the execution of the strategy.

Cost Management:

• Identify creative ways to reduce costs by streamlining processes and systems (i.e., modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
• Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
• Provide feedback to peers (BUMs, WCMs, Functional Managers (FMs) on cost and cost trends.

Forecast Development and Accuracy:

• Prepare timely forecasts for the department.
• Compare forward forecast results to historical actual results for trend assessment and analysis.

How will you get here? 

• Identify creative ways to reduce costs by streamlining processes and systems (i.e., modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assess the adequacy of data gathering methods used by the Workcells.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer innovative ideas and suggestions for improvement. Identify and implement new practices and processes.
• Demonstrate commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Lead by example.
• Rehabilitate troubled Workcells or to help during product launch. Foster a “back to basics” mentality during these times.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Ensure 100% adherence to all company policies and procedures (i.e., Health and Safety, Quality).
• Ensure all sensitive and confidential information is managed appropriately.
• Evaluate customer test strategies and recommend proper test solutions to support customer requests.
• Drive the development of specialized test equipment and software.
• Manage the procurement of test equipment.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.

Education:

• Bachelor’s degree in electrical engineering preferred.
• Or a combination of education, experience, and/or training.

Experience:

• Minimum of 7 years’ work-related experience, minimum of 5 years management experience required.
• Ability to read, analyze, interpret, and communicate regarding common scientific and/or technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Advanced PC skills, including training and knowledge of Jabil’s software packages.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word, and PowerPoint) and e-mail skills required.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

Qualifications:

• 10+ years of overall technical experience with at least 5 years leading teams as a solutions

• Previous experience in driving composable commerce solutions for B2C digital commerce capabilities on web/mobile/app platforms.

• Use of AI/data centric approaches to scale customer journeys and digital back- end systems.

• Proven track record of collaborating on high level abstract problem, business or technical and turning them into successful features.

• Experience working with distributed team members both onshore and offshore

• Strong communication and interpersonal skills, with the ability to build relationships easily and collaborate effectively with cross-functional teams.

• Well versed with UX methodologies, back-end integrations, Agile, CI/CD, DevOps, automation to build low touch systems.

• A coach and mentor who can demonstrate the craft of technology and show the way to remove roadblocks.

• Experience developing capabilities with leading ecommerce platforms like Shopify, BigCommerce, Salesforce Cloud. Having a good understanding of helping make Buy vs Build decisions. Integration experience with incorporating third party products/vendors to enhance ecommerce capabilities.

• Familiarity with modern frameworks and libraries – React, Vue, Next.js

• This position will require you to work onsite at either our Beverly Hills or Sam Ramon office.

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.

With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.

Website: Title: Account Manager - Tech & Media Vertical

Location: West Coast, USA

Job Type: FTE

Role Overview

We are seeking an experienced Account Manager to own and grow key West Coast accounts in the Tech & Media vertical. This role sits at the intersection of data, analytics, AI, technology, and operations, partnering with leading technology platforms, media companies, and digital-first brands to drive measurable business outcomes.

You will be responsible for end-to-end account management: relationship development, solution adoption, commercial growth, and cross-functional coordination to ensure exceptional delivery.

Key Responsibilities

Account Ownership & Growth

• Serve as the primary point of contact for a portfolio of West Coast Tech & Media clients.
• Develop and execute strategic account plans focused on retention, expansion, and upsell/cross-sell opportunities.
• Meet or exceed revenue, renewal, and growth targets for assigned accounts.
• Identify new business opportunities within existing accounts, including new use cases for data, analytics, AI, and technology solutions.

Client Relationship Management

• Build strong, trusted advisor relationships with senior stakeholders (e.g., Marketing, Product, Data/Analytics, Operations, IT).
• Lead regular business reviews, performance updates, and strategic planning sessions.
• Proactively manage client expectations, resolve issues, and ensure high levels of satisfaction and advocacy.

Solution & Value Delivery

• Deeply understand our data, analytics, AI, and technology offerings and how they apply to Tech & Media use cases (e.g., audience insights, content optimization, ad performance, personalization, operational efficiency).
• Translate client business objectives into solution roadmaps and measurable KPIs.
• Partner with internal teams (Product, Data Science, Engineering, Operations, Professional Services) to ensure successful onboarding, implementation, and ongoing optimization.
• Analyze performance data and provide actionable insights and recommendations to clients.

Operational Excellence

• Maintain accurate account plans, forecasts, and pipeline in CRM and reporting tools.
• Coordinate contract renewals, SOWs, pricing discussions, and commercial negotiations.
• Ensure timely and high-quality delivery of projects, reports, and services.
• Gather client feedback and market intelligence to inform product roadmap and go-to-market strategies.

Qualifications

Required

• 4–7+ years of experience in account management, client success, or strategic partnerships, preferably in:
• Ad tech / martech
• Media & entertainment / streaming
• SaaS / data & analytics / AI platforms
• Proven track record of managing and growing enterprise or strategic accounts.
• Strong understanding of data, analytics, and/or AI-driven solutions and how they impact business performance.
• Experience working with cross-functional teams (sales, product, data/analytics, operations, engineering).
• Excellent communication, presentation, and storytelling skills, with the ability to simplify complex technical concepts for business stakeholders.
• Strong analytical skills; comfortable working with dashboards, reports, and performance metrics.
• Based on or able to work effectively with clients across the US West Coast time zone.

Preferred

• Experience with major Tech & Media companies (e.g., platforms, publishers, streaming services, gaming, digital content).
• Familiarity with digital advertising, audience measurement, attribution, or marketing analytics.
• Experience with CRM tools (e.g., Salesforce), BI tools (e.g., Tableau, Looker, Power BI), and collaboration tools (e.g., Slack, Jira).
• Bachelor’s degree in Business, Marketing, Communications, Data/Analytics, or related field; MBA or equivalent experience a plus.

Key Competencies

• Client-centric mindset and strong relationship-building skills
• Commercial acumen and negotiation skills
• Strategic thinking with the ability to connect data and technology to business outcomes
• Problem-solving and issue resolution under time pressure
• High ownership, accountability, and follow-through
• Ability to work independently and collaboratively in a fast-paced, evolving environment

This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice.

If you are a motivated professional with a passion for delivering impactful solutions, we’d love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.

“Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”

Overview:

The Solution Architect will be focused on customer data, personalization, and enterprise digital experience platforms. This person shapes the tech vision, translates business needs into technical blueprints, and guides delivery teams across marketing tech and core enterprise systems.

Must Haves:

• 5+ years of experience as a Solution Architect
• Extensive experience implementing a CDP or integrating with other MarTech
• Experience developing architecture blueprints, strategies, and roadmaps
• Experience delivering presentations to senior-level executives and technical audiences
• Ability to work with developers in an outsourced environment
• Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt

Plusses:

• Adobe Experience Platform
• Adobe Journey Optimizer
• Adobe Real-Time CDP
• Bachelor's degree in computer science, information technology, engineering, system analysis or a related

Job Description:

The Solution Architect, Personalization leads and supports architecture activities for a portfolio of enterprise-level solutions. This includes systems such as customer data platforms, personalization engines, recommendation engines, loyalty and discount engines, promotional tools, communication platforms, CMS, DAM, mobile apps, master data solutions, in-store digital screens, ERP, HRMS, and POS systems.

You will provide architectural leadership, design oversight, and technology guidance to ensure solutions meet business requirements and comply with enterprise architecture governance. Responsibilities span five dimensions:

Responsibilities:

1. Interpret Business Needs

• Translate customer journeys and business requirements into capability maps, value streams, technical requirements, and architectural blueprints
• Collaborate with business owners, CX technology, product owners, and product managers
• Determine enterprise solution designs that support future business capabilities

2. Technical Leadership

• Guide development & engineering teams with technical expertise and architectural vision

3. Assess Technology

• Analyze current-state solutions for aging tech, misalignment, or deficiencies
• Support product lifecycle decisions (maintain/refresh/retire)
• Evaluate emerging technologies and market trends
• Identify and recommend solutions for legacy systems and technical debt
• Support product and project teams in selecting and configuring software

4. Apply Technology

• Lead evaluation, design, and evolution of solution architecture across applications
• Drive broader-scope architecture efforts across multiple projects/products
• Develop strategic roadmaps for transitioning from current to future-state architecture
• Act as a consultant across technologies, platforms, and vendor solutions
• Guide execution of architectural plans throughout the product lifecycle
• Ensure alignment with enterprise architecture across agile teams

5. Provide Enterprise Guidance

• Deliver reference models, standards, and architectural documentation
• Support governance, compliance, and assurance processes
• Help guide a community of practice (CoP) across technical teams
• Define principles, guidelines, standards, and patterns for enterprise‑wide architecture

Compensation:

up to $150k per year annual salary + 5% annual bonus

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits:

• Competitive salary plus annual bonus
• Competitive benefits packages (medical, dental, 401k, employee stock plan, etc.)
• People Perks which allow for great discounts on food and fuel
• Work for a leading, innovative, and growing company in convenience store operations
• Fortune 500 company and a two-time Gallup Exceptional Workplace Award winner
• Tuition reimbursement of $5,000 per year
• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company

Summary

The E-Learning Tech Specialist is responsible for the design and implementation of e-learning offerings for lawyers and administrative staff to drive adoption of Technology capabilities and solutions.

This role oversees the strategy, design, development, and operation of e-learning programs or computer-based virtual courses, partnering with IT leadership and functional teams to translate identified organizational change management needs into training offerings, selecting and producing technology to advance end-user training, and preparing / maintaining courses on the Firm’s Learning Management System (LMS) platform.

The combination of technical acumen with a relentless customer focus, communication skills, and a desire to foster organizational development and growth enables the E-Learning Tech Specialist to promote gold-standard learning solutions.

Duties and Responsibilities

• Researches, develops, and implements e-learning methods and latest marketplace technologies for providing end-user training on a variety of technology topics.
• Partners closely with IT leadership and functional teams to design, develop, and deliver training to lawyers and staff across the Firm’s regional offices.
• Operates as part of IT project teams for high visibility initiatives that require change management capabilities.
• Creates implementation plans for e-learning programs, including communications for end users.
• Gathers information and course elements from IT SMEs and key stakeholders to scope and plan course content.
• Designs and develops learning materials, coordinates and reviews educational content, and incorporates current technology in developing specific eLearning curricula.
• Monitors and measures the Firm’s usage and adoption of learning offerings against pre-determined performance indicators to identify areas of improvement and adaptation.
• Works with selected vendors of e-learning technology to adapt the technology to the needs of the Firm.
• Helps to negotiate contracts with e-learning vendors by defining the nature of the work required.
• Serves as the liaison between e-learning vendors and IT subject matter experts (SMEs) to advance the design and development of e-learning solutions.
• Supports the deployment of learning programs, including uploading and updating courseware and curricula, training assignments, learner notifications and rules in the Firm’s LMS.
• Coordinates with IT directors and managers to test the technology.
• Utilizes knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience.
• Utilizes LMS reporting capabilities and develops custom reports to assist with planning and managing the Firm’s IT training and development initiatives.
• Manages e-Learning content from vendors to ensure it is compatible with the LMS.
• May facilitate live and recorded learning.
• Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.

Qualifications

Education & Credentials

• College degree is preferred, ideally in instructional technology, education, computer science, or a related field.
• Master’s degree is preferred.
• Appropriate technical certification(s) and/or advanced learning are preferred (e.g., adult education, multimedia training materials development).

Knowledge & Experience

• 5+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider.
• Demonstrated experience working in a time sensitive environment, with the ability to multi-task and manage competing priorities with little direction.
• Demonstrated experience with a Learning Management System as a developer or administrator.
• Experience with HTML and audio and video editing software.
• Experience with instructional design with a focus on adult learning theories.
• Broad knowledge of current and emerging e-learning technologies.
• Understanding of development tools used to build e-learning technologies.
• Knowledge in Accessibility standards, with experience in training and developing content that meets compliance / accessibility requirements.
• Understanding of technology development, electronic content development, and management practices.
• Knowledgeable of applications and technologies common to a law firm (e.g., Collaboration solutions, Document Management Solutions).

Skills & Expectations

• Ability to interact with suppliers, end users, and co-workers in a professional manner to deliver a gold standard experience.
• Coordinates with IT directors and managers to test the technology.
• Utilizes knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience.
• Utilizes LMS reporting capabilities and develops custom reports to assist with planning and managing the Firm’s IT training and development initiatives.
• Manages e-Learning content from vendors to ensure it is compatible with the LMS.
• May facilitate live and recorded learning.
• Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.
• Ability to communicate technical information to both technical and non-technical audiences.
• Ability to interact and engage with end users of all levels, demonstrating strong communications and organizational skills.
• Strong service orientation and an understanding of the importance of developing effective working relationships with users.
• Ability to work well under pressure.
• Ability to work well as part of a team on technical projects.
• Availability to work before and after business hours and weekends with little or no notice

Core hours of 9:00 am-5:30 pm, Monday-Friday; hybrid in-office, which will be a combination of on-site, and remote work with occasional on-call availability.

The firm is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability (including physical handicap), or any other improper criterion.

Salary range is $111,000.00-$138,500.00, plus bonus dependent on candidate experience. Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a

comprehensive benefits package, including healthcare insurance.

#LI- Hybrid

ABOUT THE ROLE:

Skechers is enabling our business with AI through the development and adoption of private, proprietary AI technologies. The Senior Technical Solutions Analyst - GenAI is a key role within the Software Engineering and Architecture organization and will be central to continually developing and improving our Generative AI platform and technologies within Skechers.

The Senior Technical Solutions Analyst - GenAI will be at the helm of managing Skechers’ private GenAI platform, SkechAI, which features two privately instanced Generative AI models, Claude & Stable Diffusion, along with several business-focused GenAI use cases. This pivotal role involves steering the platform to maximize its value to Skechers by overseeing the entire lifecycle of GenAI use case development from ideation to delivery and beyond. The GenAI Technical Analyst & Functional Lead will be the visionary force, identifying and prioritizing GenAI use cases and product enhancements, ensuring strategic alignment and effective deployment of resources. They will be the lead-from-the-front technology and Agile delivery experts deeply dedicated to their projects

This role will collaborate and work within high-velocity software engineering teams, bringing expertise in Agile software delivery. The candidate should be an experienced and motivated technologist who possesses a unique balance of technical depth and strong interpersonal skills. Should have excellent design, lead skills showing commitment, end to end vision, planning, integrity, and pragmatic approach to drive the organization towards continual success.

WHAT YOU'LL DO:

• Lead business user workshops to identify, collect user feedback and potential GenAI use cases.
• Lead collection and prioritization of GenAI use cases, product enhancements, ensuring alignment with Skechers’ strategic goals.
• Serve as the primary liaison between business units, enabling functions, the AI Innovation Council, and the product team to foster collaboration and ensure the platform’s success.
• Advise the software engineering team on the development of use cases and product features based on a comprehensive understanding of Skechers' business needs.
• Stay abreast of leading practices in GenAI product development and integrate these into Skechers’ strategy to remain competitive and innovative.
• Ensure compliance with GDPR, the EU AI Act, and other relevant data privacy and security regulations by working closely with legal and compliance teams.
• Establish and monitor OKRs and KPIs to manage and measure the value of the GenAI platform, adapting strategies as necessary to meet business objectives.
• Represent the Software Engineering & Architecture group in end-to-end solution conversations with customers and stakeholders.
• Demonstrate leadership skills in driving and owning solutions.
• Participate in knowledge sharing and guidance to team members to help grow gen AI skills and capabilities.
• Engage, collaborate, and partner with Skecher’s Digital, Retail, Wholesale, Customer Service, Supply Chain leaders and partners across Business and Technology to drive long and short-term business value through AI solutions.
• Actively contributes to a culture of high performance, innovation, and continuous improvement.
• Build trust and confidence with Gen AI solutions to various business stakeholders assuring expected tech outcomes and desired results.

WHAT YOU'LL DO:

• Lead business user workshops to identify, collect user feedback and potential GenAI use cases.
• Lead collection and prioritization of GenAI use cases, product enhancements, ensuring alignment with Skechers’ strategic goals.
• Serve as the primary liaison between business units, enabling functions, the AI Innovation Council, and the product team to foster collaboration and ensure the platform’s success.
• Advise the software engineering team on the development of use cases and product features based on a comprehensive understanding of Skechers' business needs.
• Stay abreast of leading practices in GenAI product development and integrate these into Skechers’ strategy to remain competitive and innovative.
• Ensure compliance with GDPR, the EU AI Act, and other relevant data privacy and security regulations by working closely with legal and compliance teams.
• Establish and monitor OKRs and KPIs to manage and measure the value of the GenAI platform, adapting strategies as necessary to meet business objectives.
• Represent the Software Engineering & Architecture group in end-to-end solution conversations with customers and stakeholders.
• Demonstrate leadership skills in driving and owning solutions.
• Participate in knowledge sharing and guidance to team members to help grow gen AI skills and capabilities.
• Engage, collaborate, and partner with Skecher’s Digital, Retail, Wholesale, Customer Service, Supply Chain leaders and partners across Business and Technology to drive long and short-term business value through AI solutions.
• Actively contributes to a culture of high performance, innovation, and continuous improvement.
• Build trust and confidence with Gen AI solutions to various business stakeholders assuring expected tech outcomes and desired results.

REQUIREMENTS:

• Bachelor’s or Master’s degree in Computer Science, Business, or a related field.
• 5+ years of experience in product management or business analysis, preferably with experience in Generative AI, Artificial Intelligence, or related products.
• Experience working in a hybrid IT environment that includes a mix of traditional and modern technology stacks.
• Ability to communicate complex topics with precision and clarity.
• Ability to accurately categorize and effectively communicate requirements.
• Experience working directly with business-facing groups outside of development is a plus.
• Experience working within an Agile team is a plus.
• Extensive experience documenting development requirements, process flows, and testing requirements, as well as coordinating code reviews and documentation sign-offs.
• Ability to create strong presentations and roadmaps, and collaborate effectively with senior technology leaders.
• Strong communication skills and ability to work effectively as a team player.

The pay range for this position is $150,000-$185,000/yr USD.

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Equal Employment Opportunity

Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

Description

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  Own and lead the Tech, Media & Entertainment client portfolio within Insights Services.
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  Serve as the primary point of contact for key client stakeholders across multiple accounts.
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  Translate business objectives into structured insights programs and reporting frameworks.
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  Ensure delivery excellence across dashboards, reports, executive presentations, and strategic recommendations.

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  Lead and develop a team of 3-4 analysts.
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  Provide structured coaching, performance feedback, and development planning.
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  Ensure workload prioritization and resourcing across accounts within the vertical.
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  Foster accountability, quality standards, and consistent delivery practices.
  
  

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  Oversee account timelines, scope adherence, and delivery milestones.
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  Monitor project health, utilization, and margin performance within your vertical.
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  Partner with Sales, Client Success, and Product to ensure alignment and scalable solutions.
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  Escalate risks early and proactively remove blockers impacting delivery.

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  Ensure consistent application of research methodologies and media measurement frameworks.
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  Maintain high standards for storytelling, visualization, and strategic clarity.
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  Contribute to SOP refinement and knowledge sharing within Insights Services.

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  Bachelor's degree in PR, Communications, Market Research, Business, or a related field; advanced degree preferred.
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  4+ years of experience in insights, media analytics, market research, or related fields, with 1-3 years of people management experience.
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  Proven track record in managing large-scale, multi-stakeholder insights programs with measurable business impact.
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  Expertise in research methodologies, media measurement KPIs, and translating complex data into actionable strategic recommendations.
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  Experience in Tech, Media, or Entertainment industries preferred.
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  Commercial awareness, including scope management and margin sensitivity.
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  Demonstrated success in leading and developing high-performing teams.
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  Exceptional executive presence with the ability to influence senior stakeholders internally and externally.
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  Business-level fluency in English (additional languages a plus).

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  Enjoy flexible paid time off that allows you to have an enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  401(k) matching, life insurance, commuter benefits, and parental leave plans
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Energetic work environment with a hybrid work style, providing the balance you need.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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  Base Salary of $115,000 - $132,000 USD per year + 10% annual bonus paid in quarterly installments [subject to the terms of the applicable bonus plan] Total compensation range for this position: $126,500 - $145,200 USD per year.

Location: Chicago, Akron, Arlington, Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boston, Buffalo, Charleston, Charlotte, Chattanooga, Chicago, Cincinnati, Cleveland, Columbia, Columbus, Dallas,Denver, Des Moines, Detroit, Edison, Fort Worth, Grand Rapids, Greenville, Hartford, Hoboken, Honolulu, Houston, Indianapolis, Irvine, Jacksonville, Kansas City, LA, Las Vegas, Louisville, McLean, Memphis, Miami, Milwaukee, Minneapolis, Nashville, New Orland, New York, Oklahoma, Orlando, Palo Alto, Philadelphia, Phoenix, Pittsburgh, Pleasanton, Portland, Providence, Raleigh, Richmond, Rochester, Rogers, Sacramento, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Secaucus, Stamford, St. Louis, Syracuse, Tallahassee, Tampa, Toledo, Tucson, Tulsa, Washington DC, Westlake village, Winston-Salem

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Whole industries have been disrupted and transformed in recent years by changing technologies, advanced analytics and the need for better insight. EY is helping businesses realize the value they can gain from their IT investments. We deliver exceptional client service — providing advice on how technology, finance process efficiency and enterprise intelligence contribute to performance improvement, as well as how IT can act as a multiplying effect during major program transformations.

The AI Finance Senior Manager is a crucial role responsible for supporting the Finance Applications Data Lead in executing the overall data management strategy for finance applications. The successful candidate will leverage their deep expertise finance applications (planning, reporting, close/consolidation) coupled with deep skills in enterprise data management, data governance, data quality, master data management, Machine Learning, and Generative AI (Gen AI) to support key finance personas. One of the key responsibilities will focus on developing and implementing our “FDL consulting blueprint” service offering, with the goal of creating an industry agnostic data model which can be utilized as a starting point and be extended ensure data consistency and interoperability across finance applications. The successful candidate will work closely with the Data Lead and the Product Owner for the FDL to ensure that the FDL Blueprint is designed on a foundation of accurate, consistent, and reliable finance application data architecture, enabling informed decision-making.

The AI Finance Senior Manager will work closely with finance, IT, and data science teams to support the effective management and utilization of finance application data, harnessing the power of Machine Learning, Gen AI, and Azure data technologies to drive innovation and business value through the development and implementation of the EY AI Finance solution offering.

As a Senior Manager, you will play a pivotal role in leading engagement delivery and managing client relationships. Your time will be spent across various responsibilities, including:

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• Leading the design and delivery of system architecture solutions in collaboration with technical teams.

  
  

• Tailoring technology platforms to business processes, ensuring clients maximize their investment through effective use and continuous improvement.

  
  

• Managing complex processes, solutions, and projects while maintaining a focus on quality and risk management.

  
  

• 
  

• Proven ability to manage and deliver complex solutions.

  
  

• Fostering relationships with client personnel at appropriate levels. Consistently running and delivering quality client services. Driving high-quality work products within expected time frames and on budget.

  
  

• Monitoring progress, managing risk and confirming that key stakeholders are kept informed about progress and expected outcomes.

  
  

• Managing expectations of client service delivery.

  
  

• Effectively managing and motivating client engagement teams with diverse skills and backgrounds. Providing constructive on- the- job feedback/coaching to team members.

  
  

• Fostering an innovative and inclusive team-oriented work environment. Playing an active role in the counselling and mentoring of junior consultants within the organization.

  
  

• Supporting Data Management Strategy Execution, including helping execute the overall data management strategy for finance applications

  
  

• Defining data requirements, data architecture, and data models for finance applications, considering the potential of Machine Learning and Gen AI technologies

  
  

• Leading the design and implementation of an extensible common information model for the FDL Blueprint

  
  

• Developing and maintaining documentation, including data dictionaries, entity-relationship diagrams, and data lineage maps

  
  

• Leading the development and implementation of our FDL Blueprint solution offering, ensuring scalability, performance, and security

  
  

• Collaborating with data scientists and finance SMR’s across service lines to identify opportunities for applying Machine Learning and Gen AI techniques to finance applications/personas and extend the FDL

  
  

• Supporting the establishment and maintenance of a robust data governance framework for the FDL

  
  

• Staying current with the latest advancements in Machine Learning, Gen AI, Data Management and Azure technologies and identifying and implementing innovative solutions that drive efficiency, accuracy, and insights for finance applications

  
  

• Ability to travel as required for client engagements and project needs.

  
  

• 
  

• Bachelor\'s degree in Finance, Accounting, Business, Computer Science

  
  

• Minimum of seven years of progressive experience in Financial Planning & Analysis (FP&A), with demonstrated expertise in:

  
  

• Strategic financial planning, budgeting, and forecasting processes

  
  

• Financial modeling and scenario analysis

  
  

• Variance analysis and management reporting

  
  

• Cross-functional collaboration with business stakeholders

  
  

• Strong proficiency with EPM (Enterprise Performance Management) platforms, including hands-on experience with solutions such as:

  
  

• Anaplan (Certified Model Builder preferred)

  
  

• Oracle EPM Cloud Suite (PBCS, ePBCS, FCCS)

  
  

• Oracle Hyperion

  
  

• OneStream, Tagetik, or similar platforms

  
  

• Solid understanding of financial data architecture and governance, including:

  
  

• Financial data modeling and dimensional design

  
  

• Chart of accounts structuring and hierarchy management

  
  

• Data quality standards and reconciliation processes

  
  

• Master data management for finance applications

  
  

• Knowledge of finance applications including financial modeling (PnL, Balance Sheet, Cash Flow)

  
  

• Excellent communication, collaboration, and problem-solving skills

  
  

• Ability to work effectively in a fast-paced, dynamic environment, supporting the adoption and implementation of emerging technologies

  
  

• Strong business skills including relationship management, commercial awareness, and communication.

  
  

• Strong analytical and problem solving skills as well as excellent oral and written communication skills

  
  

• A willingness to travel to meet client needs.

  
  

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• Degree emphasis in Finance, Accounting, Economics, Business, Computer Science, MIS, or IT preferred

  
  

• A strong ability to adapt to changing technology landscapes and stay ahead of industry trends.

  
  

• Exceptional interpersonal skills to foster team collaboration and client trust.

  
  

• A proactive approach to problem-solving and decision-making.

  
  

• Experience in leading diverse teams in dynamic environments.

  
  

We seek top performers with a blend of technical expertise and strategic business acumen. Candidates should be adaptive, proactive, and committed to driving innovative technology solutions that propel the business forward. Strong managerial skills and a continual desire to improve both technical and soft skills are essential to meet the evolving demands of the industry.

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• 
  

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

  
  

• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

  
  

• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  
  

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at

Certified Group is committed to delivering expert solutions and quality testing our customers can feel confident in – on time, every time – so the world can trust in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries.

We have embarked on an important journey to unify and strengthen our culture by living these core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team — including believing in you.

We are currently looking for a Microbiology Technician to join our growing team!

JOB SUMMARY

Prepare samples for analytical and microbiological testing of food products, ingredients, and environmentals. The role is responsible for the application of approved microbiological techniques and methodologies used in analytical testing.

ESSENTIAL RESPONSIBILITIES

• Prepare samples for indicator organisms, pathogens, and chemistries
• Apply aseptic techniques in daily workload
• Maintain media and reagents as needed for daily microbiological testing
• Inventory and report expendable supplies/materials needed for testing requirements
• Provide routine preventive maintenance by daily cleaning, sanitizing, and trash disposal
• Perform quality control monitoring by taking incubator temperatures, inoculating control organisms, running media controls, etc.
• Independently pursue an assigned series of processes, procedures, or techniques in accordance with FSNS policies/procedures and customer requirements
• Maintain laboratory condition, to include equipment, supplies, quality assurance programs, and accurate records throughout all procedures
• Perform all activities in a neat, safe, hygienic, and efficient manner
• Share information in an open, and timely manner
• Assisting with managing priorities and schedule such that individual goals as well as team goals are achieved with encouraged participation in the Food Safety Net Services Team
• Responsible for the safety of oneself and others working within their area
• Responsible for the completion of required training

MINIMUM QUALIFICATIONS

• High School diploma or GED
• Associate degree in Life Science or two years of laboratory experience, preferred
• Broad knowledge of concepts, practices, and procedures of a food testing laboratory
• Ability to travel is preferred
• Or equivalent combination of education and experience

PHYSICAL DEMANDS

• Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components
• Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
• Noise level varies from quiet to loud
• Temperature varies from hot to cold
• Interactive and fast-paced team oriented tasks
• Occasionally lift and/or move up to 25 pounds.
• Color vision and depth perception

BENEFITS

• Progressive 401k Retirement Savings Plan
• Employer Paid Short- Term and Long-Term Disability, and Life Insurance
• Group Medical
• Tuition Reimbursement
• Flexible Spending Accounts
• Dental
• Paid Holidays and Time Off
• Many positions which qualify for the company bonus program

Job Summary

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals.

Essential Duties and Responsibilities:

• Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines.
• Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes.
• Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders.
• Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries.
• Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians.
• Escalates calls to appropriate departments and senior management as needed.
• Provides input on processes and assists with the development of standard operating procedures to gain efficiencies.
• Promotes Aftermarket Sales to contribute to revenue expectations of department and company.
• Assumes and performs other duties and responsibilities not specifically outlined herein.
• Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community.
• Rotation of on-call phone and pager for products lines after hours and weekends.

Skill Requirements and Performance Criteria:

• Excellent phone and interpersonal skills with customers, peers and management
• Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments.
• Technical aptitude to troubleshoot and analyze hardware and software issues.
• Adaptable to change

Education and/or Work Experience Requirements:

• 2 to 3 years customer service experience or Technical Support experience in a fast paced environments.
• 1 to 2 years Desktop Support or Networking knowledge is preferred.
• High School graduate/GED with some desktop and/or technical interface experience.
• Associate Degree in electronics, preferred or equivalent work experience.
• Some college level course work up to a 4 year degree is desired.
• Industry certification preferred.

Software and Technical Skills:

• Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP.
• Network knowledge, preferred.
• Knowledge of Navision is a strong plus or familiarity with other ERP systems.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.