Us Tech Solutions Address Noida Jobs in Usa

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Responsible for performing various functions to keep Georgia Tech's dining program commercial kitchens running smoothly. Primarily responsible for maintaining, modifying, troubleshooting, and repairing a large inventory of electric, gas and refrigeration commercial food service equipment and appliances. This position will interact on a regular basis with: This position will interact on a regular basis primarily with staff and vendors associated with Tech Dining. This position typically will advise and counsel: This position will primarily advise and counsel dining staff and other facilities personnel.This position will supervise: NA

Job Duty 1 -
Perform preventative maintenance on food service and refrigeration equipment as well as scheduled predictive maintenance checks following manufacturers' recommendation and/or as assigned by the supervisor.

Job Duty 2 -
Carry out installations of new equipment.

Job Duty 3 -
Perform repairs and maintenance duties on a wide variety of food service and refrigeration equipment such as walk-in freezers, industrial-sized steam cookers, refrigerators, ice machines, dishwashers, fryers, stoves, ovens, and grills.

Job Duty 4 -
Carry out periodic inspection, cleaning, and equipment servicing.

Job Duty 5 -
Interpret equipment manuals for proper training, care, and maintenance of equipment.

Job Duty 6 -
Attend quickly to emergency calls on equipment repair issues, as well as to after-hour work calls.

Job Duty 7 -
Perform other related duties as assigned.

Educational Requirements
High School Diploma/GED or Vocational School Diploma.

Required Experience
Three to four years of job-related experience.

Additional Preferred Qualifications
Current ServSafe Certification

Preferred Experience
Three or more years of job-related experience a plus.

$17.98 - $24.45 Per Hour

ABILITIES
Requires basic knowledge of refrigeration equipment, commercial ovens, commercial dishwashers, and commercial ice machines.

KNOWLEDGE
Requires basic knowledge of refrigeration equipment, commercial ovens, commercial dishwashers, and commercial ice machines.

SKILLS
This job requires the ability to read instruction manuals for specialty equipment and apply instructions to equipment on hand.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

AGE Solutions is looking for a Sr. Cross Domain Solutions Support Specialist to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. In this position, you will organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes. You will also participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels to include CDTAB, DSAWG, Information Domain, and IRSMC board meetings.

Individuals in this role must be available to work on-site at Ft. Meade, MD for the majority of the workweek.

Responsibilities Include:

• 
  
• Coordinate with DISA stakeholders, ISSMs, and PMs to resolve non-compliance issues identified in the Cybersecurity Scorecard.
  
• Keep DISA senior leadership and cybersecurity stakeholders informed of all Cybersecurity Scorecard non-compliance findings.
  
• Serve as the primary briefer for CDS requests, tickets, ad-hoc meetings, and annual reviews at CDTAB, DSAWG, Information Domain, and IRSMC boards.
  
• Apply broad technical expertise in cybersecurity, networking, system architecture, cross-domain technologies, DMZ design, and controlled interfaces.
  
• Participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels.
  
• Support the CDTAB Chair and Secretariat on CDS-related issues and actions.
  
• Implement CDTAB strategic goals including policy planning, risk analysis, and vulnerability assessments.
  
• Identify and propose issues requiring CDTAB risk decisions and organize topics for monthly meetings.
  
• Execute DSAWG strategic goals and conduct risk and vulnerability assessments for related initiatives.
  
• Maintain DSAWG and CDTAB online platforms, ensuring access to briefings, policies, references, tracking tools, and contact directories.
  
• Notify the CDTAB community of all CDS tickets and requests pending review.
  
• Organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes.
  
• Communicate deadlines for submission of agendas, briefs, and discussion topics.
  
• Draft, proof, and distribute meeting materials to DSAWG and CDTAB members in advance.
  
• Maintain standardized briefing templates and formats for both forums.
  
• Record and publish all meeting minutes, decisions, briefings, and supporting documents.
  
• Keep updated contact lists and email distribution groups for members and advisors.
  
• Develop monthly status reports (MSRs) for CDTAB and DSAWG.
  
• Prepare up to 10 SOPs or internal documents annually.
  
• Create up to 5 technical papers per year on DSAWG-related issues for coordination with DoD/IC stakeholders.
  
• Produce up to 12 white papers, CONOPS, and contingency plans annually to support RE4 functions.
  
• Manage monthly ballots for CDTAB and DSAWG, averaging 20 CDS requests, 20 tickets, 10-20 briefings, and 15 annual reviews-volume may vary monthly.
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Six (6) or more years leading Risk Management teams
  
• Five (5) or more years IT program management experience leading audits and inspections in DoD/Federal environment
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM or IAT Level III certification
  
• Functional area expertise in National and DoD IT policy
  
• Expert level knowledge and experience as a technical expert providing technical direction, interpretation, and alternatives in areas such as but not limited to; Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management.
  
• Expert level knowledge in guiding the successful completion of major programs and may function in a project leadership role Proven ability to prepare and present technical documentation, strategic briefings, and governance materials for senior-level DoD boards (e.g., CDTAB, DSAWG, IRSMC)
  
• Excellent technical writing and communication skills with the ability to convey complex information clearly to technical and non-technical audiences
  
• Customer service skills
  

Compensation: $120,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Role: Principal AI Solution Architect

Location: Houston, TX, 77086 - Onsite

Duration: Long term Contract

Job Description:

Key Responsibilities:

• Partner with business and technical stakeholders to identify and implement agentic AI and machine learning solutions that improve decision making, workflows, and automation
• Design and implement cloud native AI architectures using Microsoft Azure services and established AI design patterns
• Collaborate with Data Scientists and other AI Engineers to transform prototypes into production ready, scalable solutions
• Build, deploy, and operate enterprise scale machine learning pipelines, emphasizing reliability, performance, and security
• Orchestrate and configure infrastructure that enables low latency, resilient AI workloads, leveraging infrastructure as code and automation
• Contribute to reusable accelerators, templates, and patterns that improve delivery speed and consistency across teams
• Support CI/CD, monitoring, and operational practices for AI and ML systems in production environments

Required Technical Skills:

• Strong experience with Microsoft Azure, including AI/ML services and cloud native architectures
• Hands on experience deploying and operating ML pipelines using Azure Machine Learning
• Proficiency in Python and modern software engineering practices
• Experience with automation and configuration management, including Ansible
• Solid understanding of MLOps, model lifecycle management, and CI/CD for AI systems
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
• Working knowledge of security, identity, and access control in enterprise cloud environments

Preferred Skills:

• Experience with Microsoft Foundry
• Experience implementing or operating agentic AI systems
• Familiarity with data engineering tools such as Databricks, Spark, Azure Data Factory
• Experience integrating AI services (e.g., cognitive services, computer vision, unstructured data processing)

Experience Requirements:

• 5+ years of experience in software engineering, AI engineering, or machine learning engineering roles
• Proven experience delivering production AI or ML solutions in a cloud environment
• Experience collaborating with cross functional teams across data science, engineering, and architecture

Ways of Working:

• Ability to work independently as a contractor while integrating effectively with existing teams
• Strong communication skills, with the ability to explain complex technical concepts clearly
• Results oriented mindset with a focus on delivering business value quickly and reliably.

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.

With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.

Website: Title: Account Manager - Tech & Media Vertical

Location: West Coast, USA

Job Type: FTE

Role Overview

We are seeking an experienced Account Manager to own and grow key West Coast accounts in the Tech & Media vertical. This role sits at the intersection of data, analytics, AI, technology, and operations, partnering with leading technology platforms, media companies, and digital-first brands to drive measurable business outcomes.

You will be responsible for end-to-end account management: relationship development, solution adoption, commercial growth, and cross-functional coordination to ensure exceptional delivery.

Key Responsibilities

Account Ownership & Growth

• Serve as the primary point of contact for a portfolio of West Coast Tech & Media clients.
• Develop and execute strategic account plans focused on retention, expansion, and upsell/cross-sell opportunities.
• Meet or exceed revenue, renewal, and growth targets for assigned accounts.
• Identify new business opportunities within existing accounts, including new use cases for data, analytics, AI, and technology solutions.

Client Relationship Management

• Build strong, trusted advisor relationships with senior stakeholders (e.g., Marketing, Product, Data/Analytics, Operations, IT).
• Lead regular business reviews, performance updates, and strategic planning sessions.
• Proactively manage client expectations, resolve issues, and ensure high levels of satisfaction and advocacy.

Solution & Value Delivery

• Deeply understand our data, analytics, AI, and technology offerings and how they apply to Tech & Media use cases (e.g., audience insights, content optimization, ad performance, personalization, operational efficiency).
• Translate client business objectives into solution roadmaps and measurable KPIs.
• Partner with internal teams (Product, Data Science, Engineering, Operations, Professional Services) to ensure successful onboarding, implementation, and ongoing optimization.
• Analyze performance data and provide actionable insights and recommendations to clients.

Operational Excellence

• Maintain accurate account plans, forecasts, and pipeline in CRM and reporting tools.
• Coordinate contract renewals, SOWs, pricing discussions, and commercial negotiations.
• Ensure timely and high-quality delivery of projects, reports, and services.
• Gather client feedback and market intelligence to inform product roadmap and go-to-market strategies.

Qualifications

Required

• 4–7+ years of experience in account management, client success, or strategic partnerships, preferably in:
• Ad tech / martech
• Media & entertainment / streaming
• SaaS / data & analytics / AI platforms
• Proven track record of managing and growing enterprise or strategic accounts.
• Strong understanding of data, analytics, and/or AI-driven solutions and how they impact business performance.
• Experience working with cross-functional teams (sales, product, data/analytics, operations, engineering).
• Excellent communication, presentation, and storytelling skills, with the ability to simplify complex technical concepts for business stakeholders.
• Strong analytical skills; comfortable working with dashboards, reports, and performance metrics.
• Based on or able to work effectively with clients across the US West Coast time zone.

Preferred

• Experience with major Tech & Media companies (e.g., platforms, publishers, streaming services, gaming, digital content).
• Familiarity with digital advertising, audience measurement, attribution, or marketing analytics.
• Experience with CRM tools (e.g., Salesforce), BI tools (e.g., Tableau, Looker, Power BI), and collaboration tools (e.g., Slack, Jira).
• Bachelor’s degree in Business, Marketing, Communications, Data/Analytics, or related field; MBA or equivalent experience a plus.

Key Competencies

• Client-centric mindset and strong relationship-building skills
• Commercial acumen and negotiation skills
• Strategic thinking with the ability to connect data and technology to business outcomes
• Problem-solving and issue resolution under time pressure
• High ownership, accountability, and follow-through
• Ability to work independently and collaboratively in a fast-paced, evolving environment

This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice.

If you are a motivated professional with a passion for delivering impactful solutions, we’d love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.

“Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”

The Solutions Architect – Transportation is responsible for providing consultation to the Global Information Services (GIS) organization and business units on the relevance and appropriate application of technology. The Solutions Architect will understand the design solutions and business processes that fulfill the business requirements. This position is accountable for ensuring that the application and integration of transportation and other logistics execution technology is done in a manner consistent with the Owens Corning enterprise architecture and standards. This position is responsible for collaborating with and educating others across the organization and supporting technology for transportation related logistics platforms.

The successful candidate for this role is a student of technology, maintains market awareness, and is networked into logistics internally and externally. They are accountable for keeping up to date on new and emerging developments in IT solutions and are expected to gain a working level understanding of these technologies by pursuing opportunities to gain practical knowledge through professional events, peer networks, or formal training. The Solutions Architect – Transportation will identify opportunities to integrate new technology with the current environment to address business opportunities.

To excel in this role, it is crucial to possess a natural curiosity for technology and a keen interest in researching and defining ways to optimize processes within the logistics domain.

Reports to: Functional IT Leader - Logistics

Span of Control: Individual contributor

JOB RESPONSIBILITIES

Knowing Our Businesses and their Strategies

• Develop and maintain a strong understanding of Owens Corning specific business processes and operations globally
• Build relationships within the organization, cross-functionally, and with key business stakeholders; continuously enhance connection to remain aligned with core objectives
• Collaborate with Domain Architects, peers, and other IS leaders in the development and ongoing sustainment of the 3-year transportation IT Roadmap for the Owens Corning technology environment.
• Work with process leaders, and project teams to identify and define integration opportunities for the appropriate technologies.
• Ensure technology that is being delivered is contemporary and aligned with the IT Roadmap.
• Ensure the performance, support, sustainability, and life cycle management of logistics solutions are engineered in the design stage

Executing Strategy

Technology Leadership & Development

• Define, design, build and oversee the implementation and rollout of ERP functional solutions based on SAP S/4 HANA for Transportation Management and cloud-based solutions that support business processes.
• Work with others to define project scope, based on workshops with business representatives, and knowledge of our landscape and solutions.
• Ideates on solutions to complex requirements.
• Reviews blueprints as outlined by the functional subject matter expert, of requirements and solutions.
• Assists our implementation partner with systems build activities including configuration, master data, investigation of enhancement points, and integrations, and writing functional specifications, unit testing etc.
• Collaborate with the program and business teams to ensure continuous business and IT alignment with no future gaps.
• Collaborate with functional and IT teams working closely within the Transportation Management track, especially IT Architecture, Master Data, Procurement, Manufacturing, etc.
• Own overall inventory of workflows, reports, interfaces, conversions, enhancements and forms (WRICEFs) for the area of TM.
• Partner with others to maintain an awareness of Owens Corning business strategy to identify opportunities to apply technological solutions to upcoming business problems.
• Ensures quality assurance on the design and implementation of technology solutions
• Design and drive the implementation of seamless and efficient transportation platforms
• Collaborate with others to address the feasibility of technology solutions.
• Identify technical and implementation risks associated with a technology solution.
• Consult with project planners to develop statements of work for proposed solutions including estimates that address assumptions, resources, integration points and risks for transportation solutions
• Leads execution technology assessments & POCs within transportation function(s)
• Manage external providers of development capacity as needed

Influencing in the Function

• Aligns and updates OC Enterprise Reference Model for business processes within the domain.
• Maintain the functional specification architecture documentation including the OC Enterprise Reference Model for all transportation process areas.
• Identify areas of waste (process, time, etc.) and ideate and execute action plans to create productivity
• Lead or participate in special projects that support the long-term strategic goals of the business and/or organization
• Identify opportunities to improve effectiveness, value, and perception of the function

Developing Talent

• Invest in personal growth and development, clearly focused on self-learning
• Provide guidance to early career engineers and offer technical mentoring as they progress in their professional development
• Always strive to elevate the capabilities of the team and GIS organization across the company, drive change management, and technology adoption
• Innovative – develops and introduces new ideas and approaches to others
• Curious – is driven to understand how and why things operate, finds root causes through analysis and questioning
• Inventive Flexibility - seeks out ways to leverage investments by integrating new requirements into existing solutions.
• Service Mindset– voluntarily initiates and takes lead roles in challenging work without explicit direction

JOB REQUIREMENTS

MINIMUM QUALIFICATIONS:

• Bachelor's degree in computer science, management information systems (MIS), or equivalent degree
• Minimum of 8 years of experience within Information Technology industry
• Minimum of 5 years of experience with SAP Logistics Execution, Sales & Distribution
• Minimum of 5 years of experience with SAP Transportation Management (9.0 or higher)

EXPERIENCE:

• Prior SAP/ECC.6.0 and TM 9.0 and greater deployment experience in all phases of the ASAP methodology
• Prior experience with SAP TM Event Manager
• Prior experience with SAP S4 HANA / SAP Cloud Applications preferred

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to partner effectively with team members, business partners, and 3rd party partners
• Ability to identify, own, and prioritize tasks to meet project milestones
• Designed all or key modules of a custom business application from scratch, including technical design, data relationships, UIs, and system interfaces.
• Experiencing working in a highly matrixed structure across functional, business, geographic and cultural boundaries
• Strong written and oral communication skills to convey relevant information clearly with confidence; understanding others through active listening; successfully sets and manages expectations
• Led functional assessment of applications as a part of a new technology evaluation and selection process.
• Led proof of concept project(s) to validate the applicability of a new technology to a business process, including accountability for the summary report-out of findings.
• Organized and executed IT process development /solution design review with external suppliers
• Ability to travel domestically or internationally as required up to 20%

About Owens Corning

Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit

Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.

Summary

The E-Learning Tech Specialist is responsible for the design and implementation of e-learning offerings for lawyers and administrative staff to drive adoption of Technology capabilities and solutions.

This role oversees the strategy, design, development, and operation of e-learning programs or computer-based virtual courses, partnering with IT leadership and functional teams to translate identified organizational change management needs into training offerings, selecting and producing technology to advance end-user training, and preparing / maintaining courses on the Firm’s Learning Management System (LMS) platform.

The combination of technical acumen with a relentless customer focus, communication skills, and a desire to foster organizational development and growth enables the E-Learning Tech Specialist to promote gold-standard learning solutions.

Duties and Responsibilities

• Researches, develops, and implements e-learning methods and latest marketplace technologies for providing end-user training on a variety of technology topics.
• Partners closely with IT leadership and functional teams to design, develop, and deliver training to lawyers and staff across the Firm’s regional offices.
• Operates as part of IT project teams for high visibility initiatives that require change management capabilities.
• Creates implementation plans for e-learning programs, including communications for end users.
• Gathers information and course elements from IT SMEs and key stakeholders to scope and plan course content.
• Designs and develops learning materials, coordinates and reviews educational content, and incorporates current technology in developing specific eLearning curricula.
• Monitors and measures the Firm’s usage and adoption of learning offerings against pre-determined performance indicators to identify areas of improvement and adaptation.
• Works with selected vendors of e-learning technology to adapt the technology to the needs of the Firm.
• Helps to negotiate contracts with e-learning vendors by defining the nature of the work required.
• Serves as the liaison between e-learning vendors and IT subject matter experts (SMEs) to advance the design and development of e-learning solutions.
• Supports the deployment of learning programs, including uploading and updating courseware and curricula, training assignments, learner notifications and rules in the Firm’s LMS.
• Coordinates with IT directors and managers to test the technology.
• Utilizes knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience.
• Utilizes LMS reporting capabilities and develops custom reports to assist with planning and managing the Firm’s IT training and development initiatives.
• Manages e-Learning content from vendors to ensure it is compatible with the LMS.
• May facilitate live and recorded learning.
• Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.

Qualifications

Education & Credentials

• College degree is preferred, ideally in instructional technology, education, computer science, or a related field.
• Master’s degree is preferred.
• Appropriate technical certification(s) and/or advanced learning are preferred (e.g., adult education, multimedia training materials development).

Knowledge & Experience

• 5+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider.
• Demonstrated experience working in a time sensitive environment, with the ability to multi-task and manage competing priorities with little direction.
• Demonstrated experience with a Learning Management System as a developer or administrator.
• Experience with HTML and audio and video editing software.
• Experience with instructional design with a focus on adult learning theories.
• Broad knowledge of current and emerging e-learning technologies.
• Understanding of development tools used to build e-learning technologies.
• Knowledge in Accessibility standards, with experience in training and developing content that meets compliance / accessibility requirements.
• Understanding of technology development, electronic content development, and management practices.
• Knowledgeable of applications and technologies common to a law firm (e.g., Collaboration solutions, Document Management Solutions).

Skills & Expectations

• Ability to interact with suppliers, end users, and co-workers in a professional manner to deliver a gold standard experience.
• Coordinates with IT directors and managers to test the technology.
• Utilizes knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience.
• Utilizes LMS reporting capabilities and develops custom reports to assist with planning and managing the Firm’s IT training and development initiatives.
• Manages e-Learning content from vendors to ensure it is compatible with the LMS.
• May facilitate live and recorded learning.
• Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.
• Ability to communicate technical information to both technical and non-technical audiences.
• Ability to interact and engage with end users of all levels, demonstrating strong communications and organizational skills.
• Strong service orientation and an understanding of the importance of developing effective working relationships with users.
• Ability to work well under pressure.
• Ability to work well as part of a team on technical projects.
• Availability to work before and after business hours and weekends with little or no notice

Core hours of 9:00 am-5:30 pm, Monday-Friday; hybrid in-office, which will be a combination of on-site, and remote work with occasional on-call availability.

The firm is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability (including physical handicap), or any other improper criterion.

Salary range is $111,000.00-$138,500.00, plus bonus dependent on candidate experience. Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a

comprehensive benefits package, including healthcare insurance.

#LI- Hybrid

Description

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  Own and lead the Tech, Media & Entertainment client portfolio within Insights Services.
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  Serve as the primary point of contact for key client stakeholders across multiple accounts.
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  Translate business objectives into structured insights programs and reporting frameworks.
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  Ensure delivery excellence across dashboards, reports, executive presentations, and strategic recommendations.

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  Lead and develop a team of 3-4 analysts.
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  Provide structured coaching, performance feedback, and development planning.
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  Ensure workload prioritization and resourcing across accounts within the vertical.
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  Foster accountability, quality standards, and consistent delivery practices.
  
  

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  Oversee account timelines, scope adherence, and delivery milestones.
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  Monitor project health, utilization, and margin performance within your vertical.
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  Partner with Sales, Client Success, and Product to ensure alignment and scalable solutions.
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  Escalate risks early and proactively remove blockers impacting delivery.

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  Ensure consistent application of research methodologies and media measurement frameworks.
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  Maintain high standards for storytelling, visualization, and strategic clarity.
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  Contribute to SOP refinement and knowledge sharing within Insights Services.

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  Bachelor's degree in PR, Communications, Market Research, Business, or a related field; advanced degree preferred.
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  4+ years of experience in insights, media analytics, market research, or related fields, with 1-3 years of people management experience.
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  Proven track record in managing large-scale, multi-stakeholder insights programs with measurable business impact.
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  Expertise in research methodologies, media measurement KPIs, and translating complex data into actionable strategic recommendations.
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  Experience in Tech, Media, or Entertainment industries preferred.
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  Commercial awareness, including scope management and margin sensitivity.
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  Demonstrated success in leading and developing high-performing teams.
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  Exceptional executive presence with the ability to influence senior stakeholders internally and externally.
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  Business-level fluency in English (additional languages a plus).

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  Enjoy flexible paid time off that allows you to have an enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  401(k) matching, life insurance, commuter benefits, and parental leave plans
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Energetic work environment with a hybrid work style, providing the balance you need.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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  Base Salary of $115,000 - $132,000 USD per year + 10% annual bonus paid in quarterly installments [subject to the terms of the applicable bonus plan] Total compensation range for this position: $126,500 - $145,200 USD per year.

Job Summary

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals.

Essential Duties and Responsibilities:

• Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines.
• Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes.
• Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders.
• Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries.
• Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians.
• Escalates calls to appropriate departments and senior management as needed.
• Provides input on processes and assists with the development of standard operating procedures to gain efficiencies.
• Promotes Aftermarket Sales to contribute to revenue expectations of department and company.
• Assumes and performs other duties and responsibilities not specifically outlined herein.
• Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community.
• Rotation of on-call phone and pager for products lines after hours and weekends.

Skill Requirements and Performance Criteria:

• Excellent phone and interpersonal skills with customers, peers and management
• Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments.
• Technical aptitude to troubleshoot and analyze hardware and software issues.
• Adaptable to change

Education and/or Work Experience Requirements:

• 2 to 3 years customer service experience or Technical Support experience in a fast paced environments.
• 1 to 2 years Desktop Support or Networking knowledge is preferred.
• High School graduate/GED with some desktop and/or technical interface experience.
• Associate Degree in electronics, preferred or equivalent work experience.
• Some college level course work up to a 4 year degree is desired.
• Industry certification preferred.

Software and Technical Skills:

• Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP.
• Network knowledge, preferred.
• Knowledge of Navision is a strong plus or familiarity with other ERP systems.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.