Types Of Engineering Structures Jobs in Dedham

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Paragonix Technologies markets organ transportation devices that safeguard organs during the journey between donor and recipient patients. Our devices incorporate clinically proven and medically trusted hypothermic preservation techniques in a novel suspension system to provide unprecedented physical and thermal protection. Our product portfolio spans cardiac, thoracic, and abdominal preservation devices to improve donor organ quality and extend donor organ transport time. Paragonix also markets transplant services and organ screeningto the transplant community.

Position Overview: The Design Quality Engineer will play a crucial role in ensuring the quality and compliance of Paragonix's medical device products throughout the design and development lifecycle. The successful candidate will collaborate closely with cross-functional teams, including R&D, manufacturing, regulatory affairs, and quality assurance, to drive excellence in design control processes.

Primary responsibilities/authority will include:

• 
  
• Design Control Compliance: Implement and maintain design control processes in accordance with applicable regulatory standards (e.g., ISO 13485, ISO 14971, FDA QSR, MDR) to ensure the development of safe and effective medical devices.
  
• Risk Management: Lead and contribute to risk management activities throughout the design process, including the identification, assessment, and mitigation of potential risks. Work closely with the R&D team to integrate risk management into the design process.
  
• Failure Analysis: Assist in Post-Market Surveillance (PMS) initiatives, including failure investigation, record review, and data trending.
  
• Quality Planning: Develop and execute quality plans for new product development projects, outlining quality objectives, deliverables, and verification/validation activities.
  
• Design Input and Output:
  
  • 
    
  • Review and approve design inputs to ensure they are clear, complete, and aligned with user needs and regulatory requirements.
    
  • Validate that design outputs meet the specified design input requirements.
    
  
  
  
• Change Control: Manage design changes by assessing their impact on product quality, ensuring proper documentation, and obtaining necessary approvals.
  
• Verification and Validation:
  
  • 
    
  • Develop and execute protocols for design verification and validation strategies and acceptance criteria.
    
  • Collaborate with testing teams to ensure thorough testing of product designs.
    
  
  
  
• Collaboration: Work closely with cross-functional teams, including R&D, manufacturing, regulatory affairs, and quality assurance, to facilitate effective communication and collaboration throughout the product development process.
  
• Regulatory Compliance: Stay abreast of relevant regulations and standards and ensure that product designs comply with applicable requirements. Support regulatory submissions as needed.
  
• Continuous Improvement: Identify opportunities for process improvements within the design control system and contribute to the development and implementation of best practices.
  

Required Qualifications:

• 
  
• Bachelor's degree in engineering or a related field; advanced degree preferred.
  
• Minimum of 1-3 years of experience in a quality engineering role in the medical device industry.
  
• In-depth knowledge of design control processes, risk management, and quality management systems (ISO 13485, ISO 14971, FDA QSR).
  
• Strong technical skills related to product quality including VOE translation to Design Specs, Human Factors, CTQ Cascades, Design Characterization, Verification / Validation, Test Method Validation, Process Validation, Inspection Techniques and Statistics.
  
• Strong understanding of regulatory requirements for medical devices (FDA, EU MDR, etc.).
  
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions.
  
• DFSS or DMAIC Black Belt Certified, ASQ Certified Quality Engineer (CQE) or Certified Quality Auditor (CQA) certification is a plus.
  

Other Requirements:

• 
  
• Electrical and mechanical background strongly preferred.
  
• Experience creating and analyzing charts in Minitab, JMP, or equivalent software a plus.
  
• Knowledge of Six Sigma, Lean, SPC, ASQ and/or ISO process controls a plus.
  
• Computer proficiency in MS office (specifically Excel).
  
• Effective verbal and excellent technical writing skills.
  
• Excels at generating and maintaining organized and accurate records.
  
• Excellent oral and written communication skills in English.
  
• Able to travel domestically and internationally as required (

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Job Description

We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on:

• 
  
• Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry).
  
• Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials.
  
• Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows.
  
• Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations.
  

This role requires hands-on expertise with model fine-tuning, training pipelines, post-training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments.

Duties and Responsibilities

• 
  
• Develop and implement AI solutions leveraging fine-tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral).
  
• Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus).
  
• Build and enhance agentic AI systems utilizing frameworks like LangChain, AutoGPT, or similar automation frameworks.
  
• Deploy scalable ColBERTv2 architectures for semantic retrieval and classification.
  
• Create robust pre-processing and post-processing pipelines to enhance model performance, accuracy, and interpretability.
  
• Collaborate closely with cross-functional teams, including product managers, business stakeholders, data scientists, and software engineers.
  
• Implement best practices in model distillation, quantization, and optimization for deployment in production environments.
  
• Ensure compliance with enterprise-grade security, privacy standards, and data governance practices.
  
• Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback.
  
• Drive timely and successful completion of AI/ML projects by setting clear milestones, tracking progress, removing blockers, and aligning resources
  

Required Qualifications

• 
  
• Bachelor's degree in Computer Science, Data Science, Machine Learning, AI, or related fields; advanced degree strongly preferred.
  
• 5+ years of proven experience developing and deploying production-grade AI/ML systems.
  
• Strong programming skills in Python, familiarity with libraries/frameworks such as PyTorch, TensorFlow, Hugging Face, and LangChain.
  
• Demonstrated expertise with LLM fine-tuning (e.g., LoRA, PEFT), distillation, and model optimization.
  
• Practical experience implementing RAG pipelines with embedding technologies and vector stores (e.g., FAISS, Pinecone).
  
• Proven track record building agentic AI systems capable of interacting with multiple enterprise applications and platforms.
  
• Solid understanding of NLP techniques, Transformer architectures, semantic search, and document retrieval technologies (e.g., ColBERT).
  
• Hands-on experience with reinforcement learning techniques, including designing, training, and deploying reinforcement learning models.
  

Preferred Qualifications:

• 
  
• Master's or Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, or related field.
  
• Familiarity with cloud-based AI services (e.g., AWS SageMaker, Azure ML, Google Vertex AI).
  
• Experience with containerization (Docker, Kubernetes) and deployment pipelines (CI/CD).
  
• Knowledge of advanced AI frameworks and model inference engines such as Triton Inference Server, TensorRT, and ONNX.
  
• Familiarity with model monitoring, observability tools, and techniques to ensure long-term reliability and performance.
  
• Strong communication and interpersonal skills with the ability to clearly articulate complex technical solutions to non-technical stakeholders.
  
• Experience in regulated industries or environments requiring strict compliance and data governance standards.
  

Mass Injury Group – Boston, MA

Mass Injury Group is an established and growing personal injury and workers’ compensation law firm based in downtown Boston. We represent individuals who have been injured due to negligence or workplace accidents and are committed to delivering exceptional client service and results.

We are seeking an Associate Attorney to join our team immediately. The ideal candidate will have at least 2+ years of experience in personal injury and/or workers’ compensation, with a preference for candidates with personal injury litigation experience.

This role is ideal for an attorney who can take ownership of a full caseload, manage cases from intake through resolution, and contribute to the firm’s litigation efforts. Our attorneys are trusted to handle meaningful work, interact directly with clients, and play an active role in case strategy and resolution.

Responsibilities

• Manage a full caseload of personal injury and workers’ compensation matters from intake through settlement or trial
• Conduct client meetings and maintain consistent client communication
• Draft pleadings, motions, and discovery responses
• Handle depositions, court appearances, and conferences
• Prepare cases for mediation, arbitration, and trial
• Negotiate settlements with insurance carriers and defense counsel
• Collaborate with attorneys and staff to ensure efficient case progression

Qualifications

• Juris Doctor and admission to the Massachusetts Bar
• 2+ years of experience in personal injury and/or workers’ compensation
• Litigation experience preferred (court appearances, depositions, discovery, etc.)
• Ability to independently manage a substantial caseload
• Strong negotiation and client communication skills
• Highly organized with strong attention to detail
• Motivated, team-oriented, and proactive

Compensation & Benefits

• Competitive base salary
• Generous fee-sharing structure for self-originated cases
• Retirement savings options
• Paid time off and holidays
• Supportive team environment with experienced staff and attorneys

About Our Firm

Mass Injury Group is a collaborative team focused on delivering strong results for our clients while maintaining a positive and supportive work environment. Our attorneys handle a wide range of personal injury and workers’ compensation matters and have the opportunity to take meaningful ownership of their cases and grow their practice.

We value attorneys who take initiative, develop strong client relationships, and want to build their skills as litigators. The firm supports professional development and provides attorneys with the resources and autonomy needed to succeed.

Apply here: (s) Ruru Hoong, Anya Shchetkina, and Jimin Nam (MIT Sloan) are seeking motivated and detail-oriented individuals to work as full-time pre-doctoral researchers. The position involves close collaboration with 1-2 faculty members (depending on research interests) on empirical research projects related to digital technologies, advertising, and AI. You will contribute at all stages of the research process — from data collection and cleaning to analysis and writing. Some structural modelling or applied ML methods development may be involved if of interest.

Active and planned research projects include:

• The design of information for human-AI collaboration
• The impact of generative AI on worker productivity, task allocation, and organizational design
• The design of AI-driven hiring tools, such as optimizing voice-AI interviews for candidate screening
• Youth, social media, and smartphones
• The effects of AI on education and learning, including adaptive AI tutoring and path dependence in AI product rollout
• AI and wellbeing, including how generative AI tools affect individual and worker wellbeing
• Household and business surveys on electricity in Ghana
• Mechanization and preferences - marketing in 19th Century tea
• Measuring advertising effectiveness with aggregate data
• Experimental design under privacy constraints
• Identifying limits of targeting and personalization effectiveness

Methods used across these projects include randomized controlled trials, experiments, machine learning, natural language processing, large language models, probabilistic ML, and adaptive learning (bandits and Bayesian optimization).

A core goal of the position is to prepare you to apply to and succeed in PhD programs in marketing, economics, management, operations or related fields. We will work together to develop your research skills — beginning with careful research workflow and attention to detail, and progressing toward more independent analysis over time. We will also collaborate on other elements of your preparation, including independent research, letters of recommendation, and coursework planning. You will be encouraged to attend seminars and engage with the broader research community at MIT Sloan and across MIT.

You do not need to arrive with a polished skill set; the purpose of a predoc is to also help you develop that training. What matters most is a genuine interest in these research questions, a willingness to learn, and the determination to see difficult problems through.

Principal responsibilities

• Collect, clean, and manage large-scale quantitative and qualitative datasets across active research projects related to marketing, digital economics, and AI
• Conduct empirical analysis using methods such as causal inference, machine learning, NLP, and experimental design
• Contribute to all stages of the research process — from literature review and data collection through analysis and writing
• Design and implement surveys and experiments using tools such as Qualtrics and oTree
• Write, review, and maintain reproducible research code in Python, R, or Stata, including responsible use of AI coding tools
• Other duties as needed

Qualifications

• A Bachelor's degree with strong grades, ideally in a quantitative field
• Comfort with or eagerness to learn programming (Python, R, or Stata) and experimental tools (Qualtrics, oTree)
• Willingness to experiment with AI coding tools (e.g., Claude, Cursor, Copilot) while maintaining a healthy skepticism — you should be prepared to understand and review every line of code these tools generate
• A long-term interest in pursuing a PhD in marketing, economics, management, operations, or a related field.
• A familiarity with causal inference or Bayesian statistics is welcome but not required
• Prior research experience is a plus but not a prerequisite
• Careful attention to detail — the kind of person who double-checks a merge and notices when a number doesn't look right
• Curiosity, initiative, and the persistence to work through open-ended problems
• The ability to work independently
• Visa sponsoring will not be available for this position. Candidates should have authorization to work in the US for the duration of the appointment.

The position is located at the MIT Sloan School of Management in Cambridge, Massachusetts. The default start date is July 1, 2026, with some flexibility to begin earlier or later. The position typically lasts 1-2 years prior to entering a PhD program. Salary is competitive with other pre-doctoral research positions (50-63k). Applications will be reviewed on a rolling basis.

Application Instructions

If you are interested, please submit the following:

• A one-page cover letter describing your background, research interests, coding experience, and future goals. Please indicate which of the research areas listed above interest you most and why.
• A CV
• A transcript
• A writing sample — a research paper, term paper, or thesis that reflects your analytical abilities
• (optional) A code sample you have written, with a brief summary of what it does and the outputs it produces
• The names and contact information of two references
• Applications will be reviewed on a rolling basis starting early March until the position(s) are filled.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

Registered Nurse provides direct patient care services in accordance with legal, ethical and institution standards. Provides nursing care of a general nature to inmates in the institution hospital/clinic, and may be provided to patients in specific areas, e.g., psychiatric, operating room, orthopedics, geriatrics, etc. Develops a nursing assessment for each patient, to include planning, implementing, and evaluating nursing care. May assess and identify high risk symptoms/behaviors in patients, to include suicidal risk, homicidal risk and risk for verbal and/or physical abuse. Completes nutritional screening as part of the assessment and refers patient to a dietitian for a nutritional assessment if necessary. Monitors, evaluates and revises the plan of care as needed. May also assess and document the discharge planning needs of a patient. Delegates and coordinates care based on assessments. Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and is performed on a regular and recurring basis.

Our client, a Union representing ride share drivers is seeing an Administrative Coordinator to join their team.

• The position is long-term temp with the possibility of perm hire.
• The work schedule is Monday – Friday, 9am – 5pm; occasionally requires work outside normal business hours, including some nights, weekends, and holidays.
• The pay rate is $28.00 per hour.

ROLE DESCRIPTION:

We are looking for an administrative assistant to support staff and operations for our Boston Office. Responsibilities include but are not limited to:

DUTIES AND RESPONSIBILITIES:

• Enter New Hire Staff and Terminations, Brigade, into HR Passport (HRP) under the direction of the operations manager.
• Answering ADU hotline and sending emails for organizers to follow up.
• Meet with candidates to assemble New Hire packets, collect documentation and send to Payroll and HR for processing.
• Occasional travel within MA & NJ
• Arrange Travel/Hotel/Car/Train reservations using the Concur system/BCD travel negotiating and ensuring best prices/options.
• Reserve and set up Conference rooms/meeting rooms in the appropriate office space.
• Manage zoom accounts
• Set up calendar invites and meeting schedules
• Handle Logistics for events such as ordering food/beverages, setting up tables, assisting with driver sign-in, parking validations.
• Maintain and order office supply through Amazon or Staples.
• Order union merchandise(swag) for events and rallies from our trusted vendors.
• Process Check Request(s), Invoices for all outside vendors, Brigade/NOTP Expenses using the BP Logix system.
• Submit weekly Timesheets every Friday and follow through with managers for approvals
• Log all Amex Card transactions when used, for the monthly reconciliation.
• Trouble shoot office equipment with the help of IT Union Help Desk.
• Other administrative duties as required.

QUALIFICATIONS AND EXPERIENCE:

• Minimum 2-year experience in an equivalent position.
• Ability to multi-task, prioritize responsibilities and meet deadlines.
• Being well organized and detail oriented.
• Strong professional and calm demeanor, exhibiting tact, and working well with people of diverse economic/cultural backgrounds.
• Proficient computer, database, phone system and other technology skills covering a variety of office equipment.
• Strong interpersonal and communication skills (written and verbal).

eternalHealth – The Next Generation of Medicare Advantage

Are you an RN with the following experiences with the geriatric population, looking to move into the health plan world: transitions of care or case management or disease management or utilization management. eternalHealth will train.

Healthcare is confusing, but it doesn’t need to be. A consumer-centric HMO based in Boston, MA, we are a tech-focused start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Care Manager Nursewith eternalHealth you will be a core member at eternalHealth – whose responsibilities will include care management. This position will work towards meeting clinical, financial and operational performance goals and standards.

We provide a unique opportunity to be a part of a health plan in its beginning stages, and you will have insight into all the operations and expertise that is required to run a successful and sustainable plan as well as build the foundation for the sustainable growth that will be crucial to eternalHealth’s success. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Responsibilities:

• Actively perform and comprehensively document member and provider outreach and engagement activities to support complex care management, care coordination, disease management, and transitions of care.
• Perform comprehensive assessments of physical, emotional, psychosocial, and environmental needs of members and their caregivers.
• Create dynamic and fluid member-centered care plans to support health goals and improve health outcomes, continually evaluating for effectiveness.
• Ensure members receive services that align with their benefit coverage and coordinate additional resources as required for holistic care.
• Follow and contribute to eternalHealth’s strategic goals related to population health management, quality improvement, and financial stewardship.
• Must understand and maintain confidentiality of business information, including Protected Health Information (PHI), as required by HIPAA and company policy.
• Comply with all guidelines established by the Centers for Medicare and Medicaid (CMS) and Massachusetts Department of Insurance (DOI) and guidelines set forth by other regulatory agencies, where applicable, and defined in eternalHealth policies.
• Other duties as assigned.

Requirements:

• Active RN License
• Bachelor’s degree in nursing or equivalent work experience.
• 3+ years of work experience in care management.
• 1+ years of Health Plan experience is preferred.
• Excellent written and communication skills.
• Creative, strategic, and continuously striving for improvement.
• Ability to think outside the box and offer creative and compliant solutions to existing and new problems.
• Experience coordinating with cross-functional teams and/or external partners/stakeholders.
• Exceptional interpersonal skills with the ability to work in a fast-paced environment as an independent contributor with little supervision or as an active team member depending on the situation and needs.
• Strong technical skills, including with Microsoft Suite (Outlook, Excel, PowerPoint Word, etc.) and other collaborative tools.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately; email with the email subject “Reasonable Accommodations – Applicant Name Here”.

Under the supervision of the Aquatics Director, this position is responsible for teaching swim lessons under the YMCA of the USA model. Swim Instructors should have experience teaching swim lessons and enjoy working with people, especially children as many lesson opportunities are with children.

Essential responsibilities/principle activities include:

• Provide excellent member service by exceeding member expectations.
• Report on the deck 15 minutes before the scheduled shift dressed in a bathing suit.
• Have equipment ready before your class and store it promptly after your class. Make good use of available equipment, pool space, and personal resources.
• All instructors must start and end classes on time.
• Agree to teach for an entire session. Absenteeism MUST be kept to a minimum.
• Communicate child's progress with parents on an ongoing basis, not just when handing out progress reports.
• Adhere to all pool rules and policies. Begin the first class with a reminder of the rules, bathrooms, etc.
• Know and implement any and all emergency procedures.
• Maintain accurate attendance for each class as well as updated skill completions using all required forms. Any student missing 3 classes should be reported to the Aquatic Director.
• Take notes as need on the strengths and weaknesses of each child in the class.
• Maintain control and safety of the class. Keep a watchful eye on everyone in the class. All children in flotation should always be within arm's reach, and never turn your back on a class.
• Exercise good judgment, competence in meeting the goals, objectives, needs and interest of the YMCA, the class as a whole and the individual student.
• Incorporate all five-program components into each lesson: personal safety, water orientation/stroke development, water sports and games, rescue and personal growth.
• Maintain a clear and consistent line of communication with all supervisors.
• Participate in all branch safety and quality drills
• Attend all required monthly and yearly in-service trainings
• Engage in active listening with members in order to build relationships, understand each individual's goals and interests and take the initiative to assist in the achievement of those goals.
• Maintain a professional image and manner consistent with the YMCA mission and goals at all times.
• All other duties as assigned.

Physical demands include:

• Physically and verbally able to interact with members and staff.
• Must be able to scan the pool visually.
• May be required to sit or stand for extended period of time.
• At times, be able to lift up to 50 lbs.

YMCA Competencies (Leader):

• Mission Advancement: Reinforces the Y's values within the organization and the community. Effectively communicates the benefits and impact of the YMCA's efforts for all stakeholders.
• Collaboration: Serves as a community leader building collaborations based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Has strong communications skills and uses them to communicate with all members and supervisors. Has an expectation of quality and consistency from self and others.
• Operational Effectiveness: Integrates multiple thinking processes to make decisions. Ensures continuous personal improvement.
• Personal Growth: Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills.

Work environment includes:

• The noise level in the work environment is usually moderate to high.
• Shifts vary, but may include early mornings, nights, and weekends.

Required training/certifications include:

• Child Abuse Prevention (within first four weeks of employment)
• Respect in the Workplace (Sexual Harassment Prevention)
• CPR, First Aid, O2
• YMCA Swim Lessons (YSL) (preferred)
• WSI

Why work at the Y?

The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:

• Developing your leadership skills in a caring, challenging & diverse working environment.
• Exploring a wide range of opportunities as you learn new skills and functions.
• Shaping the future of young children while making a difference each day for our communities and each other.
• Engaging in YMCA career training programs and working alongside those who have the same passion.
• A healthy work/life balance
• Comprehensive benefits including:
• FREE YMCA Membership for you.
• Discount on Specialty Programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan up to 10%. (see eligibility requirement)
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (PT receive sick time)

The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

About the Role

This is an implementation and product support role — not a sales position.

You’ll onboard new SMB and Enterprise customers, migrate data from legacy systems, train operators through go-live, and provide ongoing system support. You’ll also work closely with our development team on bug tracking, testing, and software upgrades.

What You’ll Do

• Lead customer onboarding and software migration
• Perform data cleansing, validation, and reconciliation
• Build Excel reports (lookups, cross-sheet comparisons)
• Train customers and support go-live execution
• Test software releases and coordinate upgrades
• Act as liaison between customers and developers

What We’re Looking For

• 3–8 years in SaaS implementation, ERP support, application support, or operational software
• Strong Excel and SQL proficiency- Write queries (not just read them)
• Validate data during implementations
• Troubleshoot mismatches/issues
• Work with engineering using data
• Comfortable working with structured, data-driven systems
• Excellent communication and training skills
• Technically curious and detail-oriented
• Able to work onsite in Newton, MA five days per week

Ideal for someone who enjoys hands-on problem solving, working within complex systems, and becoming deeply knowledgeable in a mission-critical operational platform.

• Design and implement automated workflows and AI agents for supply chain tasks.
• Conduct iterative testing and user acceptance testing with supply chain teams.
• Configure workflow logic, decision trees, automation sequences, and integration points for AI functionality.
• Develop hybrid solutions integrating analytics dashboards with AI workflows for process automation.
• Document workflow configurations, prompt patterns, and decisions in detail for non-technical user maintenance.

• Expertise in prompt engineering and AI platform management
• Proficiency in no-code/low-code workflow automation tools
• Deep understanding of AI agent training, context windows, model limitations, and hallucination mitigation.
• Basic technical understanding (APIs, data structures, integrations)