Ttec Login Jobs in Usa
160 positions found — Page 7
Senior AV Engineer
🏢 TTEC
$70,000 - 80,000
Your potential has a place here with TTEC’s award-winning employment experience.
As a Senior AV Engineer working in office in Denver, CO, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What you’ll be doing: You will be responsible for all aspects surrounding the engineering, configuration, installation, maintenance, training, and upgrade of our Global IP-Video Tandberg/Cisco and Web based (Zoom) infrastructure (Operating in 16 different Countries).
US based Teams Room Video systems.
During a Typical Day, You’ll Support and implement all VoIP, IP-Video, Digital Signage, A/V based technologies.
Oversee all installations, repairs and maintenance support of said systems Support of A/V design, project management, vendor management/oversight, Budgeting as it relates to the A/V and video systems.
Provide design/engineering/project leadership on new/upgraded video conferencing, Event Center, NOC projects.
Provide/Lead engineering and technical input to create, maintain, and implement video engineering standards Support/Lead moves, adds, and changes in the system Continuously prioritize activities to ensure video operations are functioning properly and in accordance with standards Provide in-room AV support for all end user and senior executive needs Create various installation, training and job aid documents Performs other duties as requested by manager What You Bring to the Role High School Diploma.
Bachelor’s Degree preferred but can be replaced by experience.
Minimum 3 years’ experience with Video Conferencing/AV integration design, engineering, installation and support, Experience with A/V Platforms: QSC / Qsys environment, Crestron, Extron, Shure, Sennheiser, Mackie, Dante, Running Live Sound, ETC Lighting, DMX, Global Cache, Video Wall processors / RGB Spectrum, IP Cameras Platforms.
Json Programming, Savant, MDM Solutions (Jamf or Workspace 1), MAC, Executive PC support, Linux, and Video Editing a plus Familiarity/Extensive Experience with Web based services such as Zoom, Hangouts, Microsoft Teams, etc.
Experience with large enterprise IP networks and related networking equipment Experience bridging and troubleshooting Teams video conference calls Must possess strong organizational skills and be able to learn and define technical processes and procedures Must be able to plan, provide analysis, design and implement technical solutions Must possess a thorough knowledge of the MS Office suite (i.e.
Outlook, Excel, Visio, etc.
Understand IP-Video and Web based protocols (i.e.
H.323, SIP, etc.) What You Can Expect An annual incentive program Medical, dental, and vision Tax-advantaged healthcare accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses Visit TTEC Benefits for U.S.
Employees | TTEC for more information.
The anticipated range is $70,000-80,000.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
As a Senior AV Engineer working in office in Denver, CO, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What you’ll be doing: You will be responsible for all aspects surrounding the engineering, configuration, installation, maintenance, training, and upgrade of our Global IP-Video Tandberg/Cisco and Web based (Zoom) infrastructure (Operating in 16 different Countries).
US based Teams Room Video systems.
During a Typical Day, You’ll Support and implement all VoIP, IP-Video, Digital Signage, A/V based technologies.
Oversee all installations, repairs and maintenance support of said systems Support of A/V design, project management, vendor management/oversight, Budgeting as it relates to the A/V and video systems.
Provide design/engineering/project leadership on new/upgraded video conferencing, Event Center, NOC projects.
Provide/Lead engineering and technical input to create, maintain, and implement video engineering standards Support/Lead moves, adds, and changes in the system Continuously prioritize activities to ensure video operations are functioning properly and in accordance with standards Provide in-room AV support for all end user and senior executive needs Create various installation, training and job aid documents Performs other duties as requested by manager What You Bring to the Role High School Diploma.
Bachelor’s Degree preferred but can be replaced by experience.
Minimum 3 years’ experience with Video Conferencing/AV integration design, engineering, installation and support, Experience with A/V Platforms: QSC / Qsys environment, Crestron, Extron, Shure, Sennheiser, Mackie, Dante, Running Live Sound, ETC Lighting, DMX, Global Cache, Video Wall processors / RGB Spectrum, IP Cameras Platforms.
Json Programming, Savant, MDM Solutions (Jamf or Workspace 1), MAC, Executive PC support, Linux, and Video Editing a plus Familiarity/Extensive Experience with Web based services such as Zoom, Hangouts, Microsoft Teams, etc.
Experience with large enterprise IP networks and related networking equipment Experience bridging and troubleshooting Teams video conference calls Must possess strong organizational skills and be able to learn and define technical processes and procedures Must be able to plan, provide analysis, design and implement technical solutions Must possess a thorough knowledge of the MS Office suite (i.e.
Outlook, Excel, Visio, etc.
Understand IP-Video and Web based protocols (i.e.
H.323, SIP, etc.) What You Can Expect An annual incentive program Medical, dental, and vision Tax-advantaged healthcare accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses Visit TTEC Benefits for U.S.
Employees | TTEC for more information.
The anticipated range is $70,000-80,000.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Not Specified
Manager, Human Capital
🏢 TTEC
$80,000 - 90,000
Your potential has a place here with TTEC’s award-winning employment experience.
As a Human Capital Manager working onsite in Malta, NY you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Have a passion to bring value and contribution to people management agendas? Looking to make an impact on a company and its employees? You will lead a team of Human Capital Generalists to meet the Human Capital business partner and employee relations of assigned business unit/geography.
You'll report to the Director of Human Capital.
You'll contribute to the success of the business as you play an active part in the HC management team, sharing ideas and potential answers to everyday challenges.
During a Typical Day, You’ll Understand all key business initiatives and goals for each supported business unit.
Actively identifies gaps, proposes and implement changes necessary to cover risks Deliver company-driven human capital solutions to challenges affecting the success of the business.
Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.
Act as the ultimate point of contact for all escalated (difficult) HC issues.
Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
Act as the ultimate point of contact for all escalated Human Capital (HC) issues..
Ensure compliance with TTEC's processes and tools What You Bring to the Role Extensive experience in leading & Human Capital Strong Service Delivery Background, and experience in a Global outsourcing environment Experience in leveraging Shared Services tools including telephony, HRIS (SAP, Workday, Oracle, Success Factors) ATS, employee self-service portal, and/or document management to enhance service delivery.
Ability to implement Operational Excellence methodologies and design tools to innovate and improve processes Can implement and continuously improve and scale processes that are durable and relevant.
Quantitative and qualitative analytical skills.
Expertise in utilizing data to scale and improve services and employee experience.
Strong knowledge of multiple Human Capital disciplines & knowledge of Labor Laws Communicates effectively in all levels of the organization Strong leadership presence and proven track records in driving transformations in the Human Capital function Minimum of 10 years of Talent Acquisition & Human Capital experience.
Minimum of 5 years of management experience in managing dual role of Talent Acquisition & Human Capital in IT / ITES/ Enterprise Services domain Post-Graduate/Masters Degree in Human Resources Management What You Can Expect An annual incentive program Medical, dental, and vision Tax-advantaged healthcare accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses.
Visit for more information.
The anticipated range is $80,000-90,000.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
As a Human Capital Manager working onsite in Malta, NY you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Have a passion to bring value and contribution to people management agendas? Looking to make an impact on a company and its employees? You will lead a team of Human Capital Generalists to meet the Human Capital business partner and employee relations of assigned business unit/geography.
You'll report to the Director of Human Capital.
You'll contribute to the success of the business as you play an active part in the HC management team, sharing ideas and potential answers to everyday challenges.
During a Typical Day, You’ll Understand all key business initiatives and goals for each supported business unit.
Actively identifies gaps, proposes and implement changes necessary to cover risks Deliver company-driven human capital solutions to challenges affecting the success of the business.
Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.
Act as the ultimate point of contact for all escalated (difficult) HC issues.
Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
Act as the ultimate point of contact for all escalated Human Capital (HC) issues..
Ensure compliance with TTEC's processes and tools What You Bring to the Role Extensive experience in leading & Human Capital Strong Service Delivery Background, and experience in a Global outsourcing environment Experience in leveraging Shared Services tools including telephony, HRIS (SAP, Workday, Oracle, Success Factors) ATS, employee self-service portal, and/or document management to enhance service delivery.
Ability to implement Operational Excellence methodologies and design tools to innovate and improve processes Can implement and continuously improve and scale processes that are durable and relevant.
Quantitative and qualitative analytical skills.
Expertise in utilizing data to scale and improve services and employee experience.
Strong knowledge of multiple Human Capital disciplines & knowledge of Labor Laws Communicates effectively in all levels of the organization Strong leadership presence and proven track records in driving transformations in the Human Capital function Minimum of 10 years of Talent Acquisition & Human Capital experience.
Minimum of 5 years of management experience in managing dual role of Talent Acquisition & Human Capital in IT / ITES/ Enterprise Services domain Post-Graduate/Masters Degree in Human Resources Management What You Can Expect An annual incentive program Medical, dental, and vision Tax-advantaged healthcare accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses.
Visit for more information.
The anticipated range is $80,000-90,000.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Not Specified
Manager, Service Delivery
🏢 TTEC
$63,000
At TTEC, we’re all about the Human Experience.
Elevated.
As a Service Delivery Manager working in Charlotte, NC you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals.
You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call.
You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You’ll report to the Director Service Delivery We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll Improve the key success metrics associated with goals.
These include: Customer Satisfaction Score Service Level Goals Quality Goals Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team What You Bring to the Role Minimum 1 year call center or equivalent work experience Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Understanding, interpreting, and manipulating data for reporting What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...
all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you Compensation The Anticipated salary range for this position is $63,000
- $65,000/annual.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy.
That’s all we do.
Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Elevated.
As a Service Delivery Manager working in Charlotte, NC you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals.
You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call.
You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You’ll report to the Director Service Delivery We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll Improve the key success metrics associated with goals.
These include: Customer Satisfaction Score Service Level Goals Quality Goals Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team What You Bring to the Role Minimum 1 year call center or equivalent work experience Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Understanding, interpreting, and manipulating data for reporting What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...
all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you Compensation The Anticipated salary range for this position is $63,000
- $65,000/annual.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy.
That’s all we do.
Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Not Specified
Hybrid Team Lead/ Trainer
🏢 TTEC
Salary not disclosed
Your potential has a place here with TTEC’s award-winning employment experience.
As a Temporary Trainer/ Team Lead Hybrid working remotely in US, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be doing as a Trainer/Team Lead Hybrid As a Trainer, you will be conducting training classes with new hires.
Ensuring that they are properly prepared for the production environment by introducing protocols, inspiring performance, and guiding the agents to into their new career with TTEC.
Providing the best possible training environment for our new hires will be imperative and an essential part of your success as a leader, as our goal is for this team to remain with you as your transition into a Team Lead on the production floor.
As a Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance.
Other responsibilities include working with associates to address employee relations issues, coordinating all associate activity related to training, development, and performance.
We’re looking for a Trainer/Team Lead Hybrid to welcome and excite new hires as they start their new careers.
During a Typical Day In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential.
You'll also be directly accountable for associate attrition and employee satisfaction.
Plus, you'll be responsible for monitoring absence and attendance for your team.
You'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures.
You'll also be responsible for partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project.
What You Bring to the Role Experience training adult learners in a classroom setting Experience leading a group of 15 or more Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day task Mentor and inspire others Computer experience with MS Office, customer relationship management applications, and learning management systems.
Have an active Resident State Health Insurance License Compensation and Benefits The anticipated range for individuals expressing interest in this position is $19/hr.
Visit for more information TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Remote working/work at home options are available for this role.
As a Temporary Trainer/ Team Lead Hybrid working remotely in US, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be doing as a Trainer/Team Lead Hybrid As a Trainer, you will be conducting training classes with new hires.
Ensuring that they are properly prepared for the production environment by introducing protocols, inspiring performance, and guiding the agents to into their new career with TTEC.
Providing the best possible training environment for our new hires will be imperative and an essential part of your success as a leader, as our goal is for this team to remain with you as your transition into a Team Lead on the production floor.
As a Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance.
Other responsibilities include working with associates to address employee relations issues, coordinating all associate activity related to training, development, and performance.
We’re looking for a Trainer/Team Lead Hybrid to welcome and excite new hires as they start their new careers.
During a Typical Day In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential.
You'll also be directly accountable for associate attrition and employee satisfaction.
Plus, you'll be responsible for monitoring absence and attendance for your team.
You'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures.
You'll also be responsible for partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project.
What You Bring to the Role Experience training adult learners in a classroom setting Experience leading a group of 15 or more Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day task Mentor and inspire others Computer experience with MS Office, customer relationship management applications, and learning management systems.
Have an active Resident State Health Insurance License Compensation and Benefits The anticipated range for individuals expressing interest in this position is $19/hr.
Visit for more information TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Remote working/work at home options are available for this role.
Not Specified
Licensed P&C Insurance Team Lead - Onsite
🏢 TTEC
Salary not disclosed
At TTEC, we’re all about the Human Experience.
Elevated.
As a Sales Service Delivery Team Lead working oniste in the Tempe, AZ you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals.
You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.
You’ll report to the Team Lead, Sales Service Delivery.
We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done What You Bring to the Role Active Property and Casualty Producer License 1–3 years in pet insurance, property and casualty insurance support and sales, or related roles Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...
all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you Visit for more information.The anticipated range is 58-60,00K Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy.
That’s all we do.
Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Elevated.
As a Sales Service Delivery Team Lead working oniste in the Tempe, AZ you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals.
You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.
You’ll report to the Team Lead, Sales Service Delivery.
We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done What You Bring to the Role Active Property and Casualty Producer License 1–3 years in pet insurance, property and casualty insurance support and sales, or related roles Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...
all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you Visit for more information.The anticipated range is 58-60,00K Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy.
That’s all we do.
Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Not Specified
S
Information Technology Specialist
Salary not disclosed
Job Summary
As our Information Technology (IT) Specialist, you'll be part of the reliable team behind the scenes—ensuring computers, hardware, software, mobile devices, networks, servers, and more run at peak performance every single day. You'll set up workstations and software so new hires hit the ground running, keep login credentials secure and up-to-date in our databases, and deliver fast, friendly support that keeps our teams productive and smiling. Efficiency, diligence, and accuracy are your strengths, and our IT Team is all about being the dependable force that powers the entire company.
Key Responsibilities
- Coordinate trainings with the HR Team for new hires.
- Prepare for IT updates and trainings
- Work with IT Team to ensure everything is setup and ready for new hires
- Organize, manage, and update support tasks
- Ensure IT Department is efficient and responding to tasks quickly
- Manage asset tracking to ensure all devices are enrolled
- Organize, manage, and update login credentials, asset tracking, etc.
- Provide user support.
- Educate users on company software.
Role Requirements
- A genuinely pleasant, polite, and professional attitude
- Outstanding interpersonal skills and excellent written/oral communication
- Top-notch organizational abilities and laser-sharp attention to detail
- Proficiency with company software.
- Preferred: Bachelor’s degree or higher in a related field.
- Bonus: You thrive in solving a tricky issue and knowing your work keeps the whole company connected and moving forward.
Ready to be the calm in the tech storm? Join our IT Team and keep everything running seamlessly. You are the reliable backbone behind every login, laptop, and jobsite device —come make efficiency look effortless with us!
We are an Equal Employment Opportunity company (EEO).
Not Specified
FSR Advanced Support Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Not Specified
Dealer Experience Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Dealer Experience Specialist in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Proactive LIIVE Dealer Experience Specialist (DSX) is the single point of contact for the dealer assisting them in reducing the number of days down or vehicle off road (VOR) for fleet customers.
They will liaise with dealerships and subject matter experts as needed to resolve cases as quickly as possible and are empowered to make decisions using customer satisfaction tools to resolve dealer problems getting vehicles repaired and back on the road for fleet customers.
The Proactive LIIVE derives work from the Uptime Global System around Repair Order (RO) Case Management.
When a case arrives in the RO system, the Proactive LIIVE DSX will reach out to their designated dealer via a variety of channels to work the case to resolution.
The Proactive LIIVE DSX also assists dealers with the dealer to dealer (D2D) process of selling parts between dealers to expedite the handling of the RO process leveraging a variety of systems and resources.
The LIIVE DXS Pro-Active team provides support for small, medium and large-sized companies that rely on their vehicles being on the road not at the dealership.
Any delays getting the vehicle back on the road impact the bottom line of the fleet customer.
If the LIIVE DSX does not respond quickly and efficiently to get the vehicle back on the road, there is the potential loss of business for the client.
During a Typical Day, You’ll Act as the single point of contact for assigned dealer to completely work the case to resolution Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the dealer from their initial contact through case resolution Responsible for following up on cases at their assigned dealers to ensure the dealer responds appropriately to Repair Orders (RO).
Develop plan with the dealer for repair including assisting in the D2D process Tenaciously track down parts delay- escalate, monitor, and help resolve part delay issues; assist dealers who are selling parts between themselves.
Assist dealerships with warranty/ESP claims concerns Identify trends and report out on business improvement opportunities.
Process RAV uploads as required, including replacement, SCP and ESP requests Process Technical Assistance Requests when applicable and follow-up to ensure issue was resolved Process all vehicle Webform requests for those vehicles with repairs Act as a resource for product knowledge and service support Responsible for resolving dealer issues using all available resources, including, Subject Matter Experts’, Field Service Engineers, and Resolution Specialists Return all email and voice mail messages promptly and follow up with dealers on time Responsible for documenting dealer inquiries and concerns Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution DSX will be trained on processes which include understanding of local laws DSX will handle cases within client’s established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, and Tech SME’s for case progression Keeping promises is critically important to success; the DXS must follow-up with assigned dealer on updates and timelines and update the RO system for the client.
What You Bring to the Role High School Diploma required; Associate or Bachelor’s degree preferred Experience 2 years’ experience in a Customer Relations Contact Center or hospitality industry 2 years’ experience relationship building preferably at the corporate level Knowledge of the automotive industry a plus Experience in a luxury field (hospitality or brand product) a plus High level of trust and integrity Strong verbal and written communication skills Detailed listening skills Disciplined to work independently Strong customer focus through developed interpersonal and relationship building skills Time management and prioritization skills to complete projects for fleet customers Exhibit strong follow up and organizational skills, in both verbal and written communication Ability to reach specified goals as set forth and meet performance expectations Conflict resolution skills – listen to the customer Exercise good service and business judgment with end goal of customer satisfaction Excellent English language, oral and written, with grammatical knowledge and etiquette Experience swaying the opinion of others through verbal and/or written correspondence Ability to work calmly under pressure Displays professionalism in demeanor, language and appearance Ability to blend personality with professional demeanor to provide comfortable conversation to resolve issues Use of technology for product resourcing to resolve customer issues Ability to work through multiple computer screens Typing Skills – ability to listen and capture information at the same time Knowledgeable in MS Office, Email Must be able to interact with all internal and external departments and contacts Must represent Percepta professionally with all customers and external organizations and contacts What You Can Expect Pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Dealer Experience Specialist in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Proactive LIIVE Dealer Experience Specialist (DSX) is the single point of contact for the dealer assisting them in reducing the number of days down or vehicle off road (VOR) for fleet customers.
They will liaise with dealerships and subject matter experts as needed to resolve cases as quickly as possible and are empowered to make decisions using customer satisfaction tools to resolve dealer problems getting vehicles repaired and back on the road for fleet customers.
The Proactive LIIVE derives work from the Uptime Global System around Repair Order (RO) Case Management.
When a case arrives in the RO system, the Proactive LIIVE DSX will reach out to their designated dealer via a variety of channels to work the case to resolution.
The Proactive LIIVE DSX also assists dealers with the dealer to dealer (D2D) process of selling parts between dealers to expedite the handling of the RO process leveraging a variety of systems and resources.
The LIIVE DXS Pro-Active team provides support for small, medium and large-sized companies that rely on their vehicles being on the road not at the dealership.
Any delays getting the vehicle back on the road impact the bottom line of the fleet customer.
If the LIIVE DSX does not respond quickly and efficiently to get the vehicle back on the road, there is the potential loss of business for the client.
During a Typical Day, You’ll Act as the single point of contact for assigned dealer to completely work the case to resolution Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the dealer from their initial contact through case resolution Responsible for following up on cases at their assigned dealers to ensure the dealer responds appropriately to Repair Orders (RO).
Develop plan with the dealer for repair including assisting in the D2D process Tenaciously track down parts delay- escalate, monitor, and help resolve part delay issues; assist dealers who are selling parts between themselves.
Assist dealerships with warranty/ESP claims concerns Identify trends and report out on business improvement opportunities.
Process RAV uploads as required, including replacement, SCP and ESP requests Process Technical Assistance Requests when applicable and follow-up to ensure issue was resolved Process all vehicle Webform requests for those vehicles with repairs Act as a resource for product knowledge and service support Responsible for resolving dealer issues using all available resources, including, Subject Matter Experts’, Field Service Engineers, and Resolution Specialists Return all email and voice mail messages promptly and follow up with dealers on time Responsible for documenting dealer inquiries and concerns Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution DSX will be trained on processes which include understanding of local laws DSX will handle cases within client’s established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, and Tech SME’s for case progression Keeping promises is critically important to success; the DXS must follow-up with assigned dealer on updates and timelines and update the RO system for the client.
What You Bring to the Role High School Diploma required; Associate or Bachelor’s degree preferred Experience 2 years’ experience in a Customer Relations Contact Center or hospitality industry 2 years’ experience relationship building preferably at the corporate level Knowledge of the automotive industry a plus Experience in a luxury field (hospitality or brand product) a plus High level of trust and integrity Strong verbal and written communication skills Detailed listening skills Disciplined to work independently Strong customer focus through developed interpersonal and relationship building skills Time management and prioritization skills to complete projects for fleet customers Exhibit strong follow up and organizational skills, in both verbal and written communication Ability to reach specified goals as set forth and meet performance expectations Conflict resolution skills – listen to the customer Exercise good service and business judgment with end goal of customer satisfaction Excellent English language, oral and written, with grammatical knowledge and etiquette Experience swaying the opinion of others through verbal and/or written correspondence Ability to work calmly under pressure Displays professionalism in demeanor, language and appearance Ability to blend personality with professional demeanor to provide comfortable conversation to resolve issues Use of technology for product resourcing to resolve customer issues Ability to work through multiple computer screens Typing Skills – ability to listen and capture information at the same time Knowledgeable in MS Office, Email Must be able to interact with all internal and external departments and contacts Must represent Percepta professionally with all customers and external organizations and contacts What You Can Expect Pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Not Specified
Automotive Technical Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
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Not Specified
Customer Care Representative III
🏢 Percepta
Salary not disclosed
Customer Care Representative III We bring first-class service across each market we support.
As a Customer Care Representative III in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers.
The CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.
What You Bring to the Role High School Diploma or equivalent 6 months Customer Service experience required Previous experience supporting customers through phone preferred Experience or interest in working with technology is preferred Experience with customer contact systems Adaptability and flexibility to work within different channels within the program as needed Solid computer skills, internet savvy, and experience using CRM software Ability to type and speak at the same time Strong problem solving, troubleshooting experience, resolving technical problems from start to finish Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization Experience working in the automotive or wireless telecommunications industry is an asset Strong customer service skills Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology Ability to advise and educate customers in a way they can understand
- possess patience to work through technical issues with non-technical customers Highly organized, detail oriented, and able to thrive in a fast paced, changing environment What You Can Expect Starting hourly rate of 15.00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday-Friday: 8:30AM-5:30PM A Bit More About Your Role Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services.
Understand use of technology, scripts, and product knowledge.
Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.
Ensure that all customer contacts are properly logged into FMC360, the CRC’s contact system, to allow for an accurate historical view of customer’s contacts; manage follow-up log and audit documentation of customer files.
Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
Follow-up with the customer if required, to ensure the full resolution of the problem.
Recommends changes to departmental policies and procedures to improve support services provided to the customer, keeping the Team Leader informed of any issues as they arise.
Provides recommendations to Team Leader regarding the resolution of recurring problems.
Assists in formulation of problem-solving techniques for newly discovered issues.
Maintain exceptional product knowledge as it relates to technical support.
Remains knowledgeable of product and service offerings, current industry products and technologies.
Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique #LI-Onsite
As a Customer Care Representative III in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers.
The CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.
What You Bring to the Role High School Diploma or equivalent 6 months Customer Service experience required Previous experience supporting customers through phone preferred Experience or interest in working with technology is preferred Experience with customer contact systems Adaptability and flexibility to work within different channels within the program as needed Solid computer skills, internet savvy, and experience using CRM software Ability to type and speak at the same time Strong problem solving, troubleshooting experience, resolving technical problems from start to finish Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization Experience working in the automotive or wireless telecommunications industry is an asset Strong customer service skills Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology Ability to advise and educate customers in a way they can understand
- possess patience to work through technical issues with non-technical customers Highly organized, detail oriented, and able to thrive in a fast paced, changing environment What You Can Expect Starting hourly rate of 15.00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday-Friday: 8:30AM-5:30PM A Bit More About Your Role Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services.
Understand use of technology, scripts, and product knowledge.
Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.
Ensure that all customer contacts are properly logged into FMC360, the CRC’s contact system, to allow for an accurate historical view of customer’s contacts; manage follow-up log and audit documentation of customer files.
Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
Follow-up with the customer if required, to ensure the full resolution of the problem.
Recommends changes to departmental policies and procedures to improve support services provided to the customer, keeping the Team Leader informed of any issues as they arise.
Provides recommendations to Team Leader regarding the resolution of recurring problems.
Assists in formulation of problem-solving techniques for newly discovered issues.
Maintain exceptional product knowledge as it relates to technical support.
Remains knowledgeable of product and service offerings, current industry products and technologies.
Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique #LI-Onsite
Not Specified
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