Trispoke Managed Services Pvt Ltd Address Jobs in Usa

We have an exciting opportunity for a Head of Legal Managed Services (Konexo US) at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.

The Head of Legal Managed Services is responsible for the strategy, growth, and delivery of Konexo’s legal managed services offerings. This leader will own the end-to-end lifecycle of managed services engagements, from solution design and pricing through delivery, optimization, and expansion, working closely with clients, internal stakeholders, global colleagues, sales teams, and delivery leaders.

This role requires a strong combination of commercial judgment, operational leadership, and client-facing experience.

Responsibilities and Duties:

• Lead the development and growth of Konexo’s legal managed services portfolio, including recurring and large-scale legal delivery programs.
• Design scalable service offerings with clear scope, pricing models, and delivery frameworks.
• Oversee delivery of managed services engagements, ensuring quality, efficiency, and client satisfaction.
• Serve as an executive sponsor for key clients and build and maintain senior-level relationships.
• Partner with sales, finance, and leadership to support revenue growth, margin management, and forecasting.
• Embed technology, automation, and AI into managed services delivery in collaboration with Konexo’s innovation teams.
• Build and lead a high-performing, multidisciplinary team across legal delivery, project management, and operations.
• Collaborate with other US and Global Konexo team members and Eversheds Sutherland colleagues to bring the best of Konexo to clients.
• Represent Konexo in the market and at industry events and client forums, sharing insights, helping to build brand awareness and deepen relationships.

Knowledge, Skills and Abilities:

• Bachelor’s degree required.
• Advanced degree is a plus: J.D. or M.B.A. (bar admission not required for this role)
• 12+ years in legal services, ALSPs, consulting, or other professional services
• Experience in an ALSP, Big 4 legal services, or law-firm-affiliated managed services environment.
• Experience leading managed services or recurring service delivery programs.
• Strong background working with corporate legal departments.
• Experience managing teams and senior‑level client relationships.
• Familiarity with technology‑enabled legal delivery (automation, AI, workflow tools).
• Prior financial oversight or P&L responsibility preferred.
• Strong leadership and team‑building skills.
• Clear, confident communication with senior stakeholders.
• Ability to design and manage service delivery processes.
• Comfortable with data, technology, and efficiency improvements.
• Strong client‑relationship and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑moving environment.

This is a hybrid role and will require on-site presence 3 days per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The range for this position is from $195,000 - $285,000, with offers contingent upon the various factors. The firm’s compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities

Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm’s offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.

Are you a self starter who thrives on winning new business? Do you love the thrill of the hunt and want to be a part of a Company that values performance, autonomy, and culture? If so, we want to meet YOU! 

Recognized as the best Managed Services provider in the SMB market, we are looking to add a Managed Services Sales Representative to our Team! This position is responsible for net-new business development through prospecting, conducting virtual/in person meetings, and closing deals. 

What We Offer

• Incredible culture! We celebrate your wins and will help you get more!
• Base salary plus variable commission and bonuses.
• All-inclusive Eagle’s Club trip for top performers.
• Comprehensive benefits package including paid time off, 401k, and auto allowance.
• Proven sales process and dedicated pre-sales engineer.

Responsibilities

• Prospect and generate leads through cold outreach, networking, and referrals
• Conduct discovery meetings to understand client environments and pain points
• Drive the sales process by turning client meetings into proposals, and proposals into deals
• Sell a full suite of managed IT services including cloud, cybersecurity, and infrastructure support
• Own the sales cycle from discovery to close
• Develop and execute on territory plans to exceed sales targets
• Maintain accurate records in CRM and provide regular forecasts
• Collaborate with internal teams to support post-sale activities
• Build client relationships, support account growth, and ensure long-term success

Qualifications

• 3+ years Managed Services Sales required
• Proven success in meeting or exceeding sales quotas
• Strong business acumen and understanding of technology solutions
• Excellent communication, presentation, and negotiation skills
• Familiarity with Salesforce or similar CRM software is a plus

Requirements

• Valid driver's license
• Ability to sit and stand for extended periods
• Ability to lift and carry up to 20 pounds
• Frequent use of a computer, including keyboard and mouse
• Typing proficiency of 40+ words per minute

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Compensation Package:

• Base salary + auto allowance
• Commission pay
• Annual bonus
• Eagles Club trip for top performers

Schedule:

• Monday to Friday

Company Description

FSR Services, based in Humble, TX, specializes in both commercial and residential roofing solutions. With a range of services including shingles, tiles, TPO, EPDM, metal roofing, and preventative maintenance programs, FSR Services caters to homeowners, property managers, business owners, and more. Recognized with multiple BBB Awards of Excellence, the company is fully insured, OSHA-compliant, and maintains an "A" rating with the BBB. Backed by over 25 years of industry experience, FSR Services emphasizes quality, safety, and customer satisfaction in every project.

Role Description

This is a full-time, on-site role located in Humble, TX, for a Commercial Roofing Service Manager. The Service Manager will oversee daily operations, ensure excellent customer service, and manage roofing projects to completion. Responsibilities include coordinating repair services, leading a team of technicians, training staff, and ensuring compliance with safety guidelines and company standards. The role also involves monitoring project timelines, maintaining customer relationships, and addressing service-related concerns promptly and effectively.

Qualifications

• Strong skills in Customer Service and Customer Satisfaction to foster positive client relationships and ensure exceptional service quality.
• Experience in Operations Management and Training to ensure efficient service delivery and team development.
• Demonstrated proficiency in Team Leadership to guide and support team members, promoting collaboration and effectiveness.
• Excellent communication and problem-solving abilities to handle challenges and maintain high service standards.
• Familiarity with roofing systems and materials, along with safety regulations and industry standards, is highly beneficial.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Bilingual in Spanish and English is a requirement.
• 5+ years of commercial roofing experience
• 5+ years in a supervisory or management role
• 2+ years in commercial roofing estimating
• Strong knowledge of flat roofing systems (TPO, PVC, Modified Bitumen, EPDM)
• Experience managing service crews and maintenance contracts
• Strong leadership and communication skills
• Ability to read plans, specs, and inspection reports
• Proficient in Microsoft Office (experience with CRM or roofing software preferred)

Exciting Opportunity!

Bilingual Service Operations Manager | Brand Manager

Salary: $60,000 - $65,000

Location: Houston, TX

Role Overview

Top Commercial Cleaning Franchise is seeking a Service Operations Manager (also referred to as Brand Manager) to serve as a key operational and customer-facing leader supporting franchise owners and clients across the Houston market.

This role is ideal for a bilingual (English/Spanish) professional who enjoys working in the field, managing relationships, resolving issues, and helping ensure consistent service quality. The Brand Manager acts as a critical liaison between franchise owners, customers, and the regional office, with a strong focus on onboarding, retention, and day-to-day operational support.

If you feel you are the right person for this critical role then we want to hear from you today!

Key Responsibilities

• Conduct franchise onboarding, orientations, and ongoing support for new and existing franchise owners
• Perform walkthroughs for new account starts, transfers, and inspections (English and Spanish speaking franchisees)
• Serve as a primary point of contact for franchise owners and customers regarding service issues, work orders, and special requests
• Receive, track, and resolve work orders and service concerns in a timely and professional manner
• Match franchise owners with appropriate customer accounts based on service needs and capabilities
• Negotiate pricing adjustments and coordinate special services as needed
• Perform monthly client inspections and document findings
• Maintain accurate records and enter inspection and service data into company systems
• Prepare and submit daily and periodic reports to the Regional Director
• Support customer retention efforts with the goal of maintaining a low monthly cancellation rate

What Success Looks Like in This Role

• Franchise owners feel supported, informed, and well-prepared
• Customers experience consistent service and timely issue resolution
• Service issues are addressed calmly, professionally, and efficiently
• Communication between the field and regional leadership is clear and reliable
• Operational details are handled with accuracy and follow-through
• The Brand Manager operates independently while knowing when to escalate issues appropriately

Required Qualifications

• Fluent bilingual English / Spanish (spoken and reading required)
• Experience in customer-facing operations, account management, field services, or franchise support
• Strong customer service and conflict-resolution skills
• Ability to manage multiple priorities independently in a fast-paced environment
• Professional judgment, emotional maturity, and discretion
• Comfortable working both in the field and in administrative systems
• Valid driver's license, reliable transportation, and acceptable driving record

Preferred Qualifications

• Experience working with franchises, service-based businesses, or distributed teams
• Background in operations, inspections, customer success, or account coordination
• Experience negotiating pricing or coordinating special services
• Familiarity with CRM, work order, or scheduling systems

Work Environment & Physical Requirements

• Regular field work, including site visits and inspections
• Frequent standing and walking; occasional sitting, stooping, kneeling, or crouching
• Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
• Regular exposure to outdoor weather conditions
• Moderate noise environment

Why This Role Matters

This position plays a vital role in maintaining service quality, supporting franchise owners, and protecting the brand in the Houston market. The right person will bring steadiness, clarity, and professionalism to a dynamic environment where relationships and follow-through matter.

LOCATION

Las Cruces, NM

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time

Are you a results-driven leader with a proven ability to manage service projects and build strong client relationships? Do you thrive in a fast-paced, dynamic environment where you can take ownership of projects and drive business growth?

As a Service Plumbing Project Manager, you will have the opportunity to leverage your expertise to actively seek out, design, coordinate, and oversee commercial plumbing service projects while managing a portfolio of key accounts. This role plays a crucial part in maintaining strong client relationships, retaining existing business, and generating new project opportunities that contribute to the continued growth and success of SVM’s plumbing service department. In addition to managing the full lifecycle of service projects, you will help drive strategic account development and deliver solutions that align with our clients’ needs.

What You Will Do

• Develop and manage a portfolio of plumbing and piping accounts, specializing in service agreements, repairs, and commercial service projects.
• Proactively generate new business through prospecting, cold calling, emails, and onsite meetings with prospective clients.
• Build and manage a sales pipeline, tracking leads, proposals, follow-ups, and contract renewals, and provide regular updates in internal meetings.
• Conduct regular job walks and inspections to evaluate plumbing and piping systems, gather site information, and recommend repair or project solutions tailored to client needs.
• Prepare detailed proposals for new and existing clients, customizing scopes of work to meet client needs.
• Oversee service projects from inception to completion, ensuring alignment with client expectations, budget, and timeline.
• Manage project budgets, labor forecasting, job costing and material procurement to ensure financial performance and timely completion.
• Coordinate with project teams and field technicians to discuss job progress, troubleshoot issues, and ensure project milestones are met.
• Maintain all project documentation, including submittals, RFIs, change orders, purchase orders, and service reports, in an organized and accessible format.
• Participate in bi-weekly service project meetings to discuss pending and ongoing projects, labor allocation and challenges.
• Tracks and manage annual contract renewals, engaging with clients prior to expiration for repeat business.
• Identify and pursue cross-selling opportunities for HVAC services by collaborating with internal partners to deliver comprehensive service offerings.
• Collaborate with Engineering, Sales, and Operations teams to develop project scopes, ensure permitting and compliance requirements (e.g., Title 24) are met, and deliver seamless service execution.
• Collaborate with vendors to compile project submittals, procure materials, ensuring accurate pricing, delivery dates, and specifications.
• Maintain Work in Progress (WIP) reports and present financial updates in monthly accounting meetings.
• Address customer inquiries and concerns promptly, and accurately, escalating when necessary.
• Maintain a competitive edge by staying abreast of market trends, emerging technologies, and industry advancements within the assigned region.
• Provide technical expertise and attend job walks as needed to support internal teams with plumbing-related solutions.
• Conduct post-project follow-ups to address warranty issues, gather feedback, and identify additional service needs.
• Create detailed design solutions based upon site surveys, design drawings and in collaboration with sales engineers and senior team members.
• Collaborate with team members on unique opportunities or service contracts as required.
• Assist with other duties related to Service Projects as business requires.

Education, Skills & Experience

• 3-5 years’ experience as a Plumbing Project Manager, or equivalent 7-10 years of plumbing field management experience required.
• High school diploma or general education degree (GED; or equivalent combination of education and experience) required.
• Possesses a valid California’s Driver’s License and willing to submit to a DMV report a must
• Proficient in MS Office (Word, Excel, and Outlook), AutoCAD, Revit, and Bluebeam highly preferred.
• Proven expertise and comprehensive knowledge in plumbing, boiler, water treatment and process piping systems within diverse industries required.
• Proven experience in managing and installing new plumbing installations from breaking ground to building completion highly preferred.
• Proven experience in plumbing and/or boiler sales, estimating and system design highly preferred.
• Ability to identify field conditions and communicate viable retrofit design options to vendor sales engineers and team members required.
• Proven experience leading and developing small teams required.
• Proven ability to manage a diverse range of project budgets a must.
• Highly skilled in building relationships with customers a must.
• Outstanding ability to effectively communicate both verbally and written a must.

Compensation & Company Benefits Include

This is a full-time exempt position. The compensation for this role is $100,000 - $140,000 and is based on experience and skillset.

Health: Medical / Dental / Vision / Life & Disability Insurance / FSA

Well-Being: Robust Maternity & Paternity Leave / EAP / Paid Holidays / PTO / Interactive Breakroom

Financial Wellness: Deferred Compensation Plan / 401k w/ Employer Contribution / Employee Referral Bonus / “Positive Pulse”

Community Investment: Volunteer Opportunities / Team Building Activities / Employee Activities

Physical Requirements

As a Plumbing Service Project Manager in the Mechanical Contracting Industry, there are certain physical requirements you should be aware of. These requirements ensure that you are capable of performing the necessary tasks safely and effectively. Reasonable accommodations may be provided to qualified applicants who may not be able to fulfil certain aspects of the role. The key physical requirements for this role are outlined below:

• This role may involve physical activity including walking, standing, and driving while moving around the office and visiting construction sites.
• This role may be required to lift equipment, materials or tools up to 50 lbs.
• This role may be required to work at elevated heights and in various work conditions when overseeing installations and other project processes.
• This role may be required to navigate through confined spaces such as mechanical rooms, crawlspaces, or attics.
• This role may require reviewing and interpreting architectural drawings, schematics, blueprints and other technical documents related to plumbing projects.
• This role may work in various environments, including construction sites, commercial buildings, etc.
• This role may require the use of personal protective equipment (PPE) during job walks and site visits.

Who We Are

At SVM, we are more than just a leading mechanical contractor specializing in design-build commercial HVAC, plumbing, piping, service/maintenance, and 24-hour emergency services. We’re a team dedicated to supporting the Bay Area, Sacramento, and Nevada regions with trusted expertise and an unwavering commitment to delivering exceptional experiences at every level.

Our success is built on a collaborative culture that values teamwork, innovation, and doing the right thing. We take pride in fostering an inclusive and welcoming environment where every team member feels supported, valued, and empowered to grow. At SVM, we believe our people are our greatest asset, and we prioritize their development, well-being, and success.

Our state-of-the-art fabrication facility reflects our dedication to quality and efficiency. By leveraging cutting-edge 3D design and manufacturing technology, we detail and fabricate ductwork, piping, and pre-skidded equipment to execute projects with precision and excellence.

At SVM, we don’t just focus on work—we focus on balance. We encourage a life-work approach that allows our team to thrive both personally and professionally. We are committed to helping our team members grow, stay curious, and work collaboratively to tackle any challenge. With the support of peers, managers, and executive leadership, our team is equipped to succeed and build meaningful careers.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities, duties and skills required.

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.

Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required.

This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.

What You'll Do:

• 
  
  
• Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
  
  
• Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
  
  
• Perform troubleshooting and repairs on structured cabling systems and related hardware.
  
  
• Ensure all installations comply with relevant standards.
  
  
• Document all work performed, including test results and as-built drawings using BlueBeam.
  
  
• Collaborate with project managers, engineers, and other trades to ensure successful project completion.
  
  
• Maintain tools, equipment, and a safe, organized work environment.
  
  
• Provide technical support and guidance as needed.
  
  
• Participate in ongoing training to stay current with industry best practices and standards.
  
  
• Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards
  
  
• Oversee all field operations and report progress, status and issues.
  
  
• Supervises the physical installation of a wide variety of technology into a wide variety of locations
  
  
• Maintains all quality control on jobsite, checking all work from subcontractors and union trades. Managing any discrepancies in our standards
  
  
• Able to read and understand functional design drawings and cable riser diagrams
  
  
• Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Manager
  
  
• Able to build and wire custom panels from engineering drawings
  
  
• Advanced Fiber optic cable handling, installation termination and testing
  
  
• Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories. Keep clean, orderly and well documented
  
  
• Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirements in this area)
  
  
• Maintain daily record of time worked on specific projects for timesheet entry. Maintain an activity log and a personnel log for skills to report on recommended improvements.
  
  
• Conduct routine Preventative Maintenance and logs as required.
  
  
• Work with Remote support for service tickets that require escalation.
  
  

Complexity:

This level of technician will be responsible for performing tasks on clients' jobsites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only field technician in many situations and will be responsible for delegating work, working with remote support, and communicating with key stakeholders on behalf of the company. Requires maintaining quality control on all field work. This position requires the highest level of technical and people skills along with great communication skills.

Decision Making Authority:

This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the service manager, project manager and supervisor are available to answer questions, but this position is very independent and will be looked upon to make many onsite decisions on behalf of the service manager and company. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.

Physical Working Environment:

• 
  
  
• Work is performed in commercial, industrial, and construction environments.
  
  
• May require working in confined spaces, on ladders, lifts, or at heights.
  
  
• Must be able to lift and carry up to 50 lbs.
  
  
• Exposure to varying weather conditions and construction site hazards.
  
  

Physical Demands:

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis.

Employee will be responsible for their safety while on job sites and comply with all safety regulations in place by the client and Diversified. Use of PPE could be required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to be mobile around the client site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 50 pounds in construction areas.

The individual is regularly required to use keyboards, test equipment and controls required for installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Employee must possess a valid Passport for entry onto client site. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Occasional travel by airplane for out-of-town projects is required.

Safety:

Maintain and wear appropriate PPE as the job and tasks require it.

Ensure hazards are addressed and rectified in a timely manner.

What You'll Bring:

Education & Certifications:

• 
  
  
• High school diploma or equivalent required.
  
  

• 
  
  
• Must possess the E06 Limited Energy Systems License
  
  

• 
  
  
• OSHA 30 Certificate required
  
  
• Must have a valid US Passport.
  
  
• Must have a valid driver's license and adhere to our insurance requirements
  
  

Required Skills/Qualifications:

• 
  
  
• Minimum 2 years of experience in low-voltage or structured cabling installation.
  
  
• Possess advanced AV installation skills
  
  
• Familiarity with a wide range of audio, video and networking equipment
  
  
• Proficient in the use of cable testers, hand tools, and power tools.
  
  
• Ability to read and interpret technical documents and blueprints.
  
  
• Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe Reader
  
  
• Willingness to travel to job sites as required.
  
  
• Excellent troubleshooting and problem-solving skills.
  
  
• Strong communication and teamwork abilities.
  
  
• Good verbal communication skills and good customer service skills
  
  
• Ability to diagnose, troubleshoot and resolve technical problems
  
  
• Able to work indoors/outdoors, standing, sitting and ladder use. Able to lift 50lbs.
  
  

Preferred Skills/Qualifications:

• 
  
  
• Experience with Service Now preferred.
  
  
• Experience with Software House preferred.
  
  

• 
  
  
• AVIXA CTS Certification is preferred.
  
  

• 
  
  
• AVIXA CTS-I Certification is highly encouraged
  
  

• 
  
  
• Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
  
  
• Additional certifications from recognized structured cabling governing bodies are a plus.
  
  

Other relevant certifications may be required or preferred based on the technology focus of the position

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.