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Professional Practice- Nursing
Salary not disclosed
Chicago, IL 3 days ago

Summary

The College of Nursing is seeking a Professional Practice track faculty member for the Fall '26 semester. Professional Practice Track faculty position in Nursing will be at the assistant or associate professor level, depending on academic and clinical experience. The selected candidate is expected to contribute toward advancing the College of Nursing's mission and vision through teaching, service, and practice. The selected candidate will teach a course load of four courses per semester in nursing at the undergraduate level or graduate level as applicable.


Essential Duties & Responsibilities
  • Maintaining professional experience in your field
  • Contribute to the design and teach didactic, laboratory, and clinical practicum courses in the Nursing program as assigned
  • Provide constructive and accurate academic advising to nursing students.
  • Work with minimum supervision, maintain effective communication with colleagues, and use successful initiative to problem solve.
  • Participate in service activities for the school
  • Participate in shared governance activities both at the School and University level

Qualifications
  • Masters of Science in Nursing required, earned Doctorate in Nursing preferred from an accredited program.
  • Licensed or eligible for licensure as a registered nurse in the state of Illinois
  • Certification in area of specialty preferred.
  • Evidence of excellent teaching ability or potential.
  • Scholarship potential and an interest in engaging students in research or translating research into practice preferred.
  • Excellent oral and written communication skills, with a proficiency in English, written and spoken
  • Enthusiasm toward serving a diverse student population
  • Support for the Mission of Saint Xavier University and the Mercy Tradition's value of service to others ().
  • Permission to work in the United States

Additional Expectations


Supervisory Responsibility: None

Work Environment:Classroom, Virtual and laboratory, clinical agency sites, and Online

Physical Demands:
Interaction with students in the classroom, clinical, laboratory, or virtual settings via course LMS, email, and occasional phone calls. Travel and interaction with patients and health care providers in Chicago area and surrounding clinical settings. Interactions with faculty, staff, and other constituents across the University in person, via phone call, email, and distance technologies.


Not Specified
Electrical Engineer I
Salary not disclosed
Atlanta, GA 3 days ago
Apply for JobJob ID294952

LocationAtlanta, Georgia

Full/Part TimeFull-Time

Regular/TemporaryRegular

Add to Favorite JobsEmail this Job

About Us

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.



Department Information

The Campus Engineering team exists to provide support to all aspects of design, construction, operation, and maintenance of campus facilities. Campus facilities include not only the buildings which are occupied by our students, faculty and staff, but it also includes central campus utility plants and the associated utility systems, including chilled water, steam, power, and natural gas

During the design process, first, our Team creates and maintains the design standards for building systems, including HVAC, plumbing, power distribution, and lighting. These standards are used by us, and by our outside consultants, to guide the design efforts of new buildings and renovation projects. Our team is also responsible for reviewing the design documents created by the consultants to ensure that their designs comply with standards.

During construction projects, our Team is often called upon to provide advice related to unforeseen conditions which are discovered during demolition work. We often provide a second review of material and equipment submittals, as well as shop drawings. On most campus construction projects, the day-to-day interaction with the contractor is managed by our co-workers within one of the Construction teams. However, on a few projects we may be called on to manage those day-to-day contractor activities.

Post construction, and throughout the life of the facilities, our team serves to provide advice to our Operation & Maintenance teams, and our Utilities Maintenance team, when a problem grows larger than their capacity. We also plan and prepare the way for projects to replace equipment as it nears the end of life. We are always looking ahead for opportunities to increase efficiency and resiliency in the systems.

If you have experience in this type of work, please consider applying to join our Team.



Job Summary

Provide basic electrical engineering services in support of either the operation and maintenance of the campus electrical distribution system or the design, construction and operation of electrical equipment, components or systems associated with research efforts within an academic or research unit. This position will interact on a consistent basis with: facilities management and utilities personnel or research management and faculty; co-workers, vendors, suppliers and contractors. This position typically will advise and counsel: management personnel. This position will supervise: NA.



Responsibilities

Job Duty 1 -
Perform basic design and installation of electrical electrical/electronic components

Job Duty 2 -
Review and provide input to engineering plans and specifications for electrical systems

Job Duty 3 -
Perform basic troubleshooting associated with electrical systems; may involve calibration and repair work.

Job Duty 4 -
Prepare drawings, schematic diagrams and related documentation associated with electrical components and systems

Job Duty 5 -
Monitor expenses incurred; prepare related reports

Job Duty 6 -
Interact with vendors regarding procurement and delivery issues

Job Duty 7 -
Perform other duties as assigned



Required Qualifications

Educational Requirements
Bachelor's Degree in Electrical Engineering or equivalent combination of education and experience

Other Required Qualifications
Computer knowledge: ability to search for data, input/edit information, word processing, design custom reports; software knowledge includes Windows, Excel, MS Word and PowerPoint. Position has responsibility for formally representing the voice of the constituent/customer to Georgia Tech and is vital to effective marketing and communications by the Institute.

Required Experience
0-2 years of job related experience



Preferred Qualifications

Additional Preferred Qualifications
Engineer in Training (EIT) or Professional Engineer (PE)

Preferred Educational Qualifications
Additional Bachelor's Degree in other Engineering discipline or Master's Degree in applicable field, or State Trade License in any applicable field



Knowledge, Skills, & Abilities

SKILLS
This job requires entry professional level knowledge and skills in the application of electrical engineering principles, processes and practices. Skills in application of regulations, codes and safety practices associated with electrical systems is required as is the use of office and engineering/technical related computer applications, databases and systems.



USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.



Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.



Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Code: S5

Pay Range Starting At: $49,894.00 - $67,855.00

Location: Atlanta, GA



Background Check

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening



Not Specified
Dialysis Clinical Manager Registered Nurse – RN
Salary not disclosed
Tallahassee, FL 2 days ago
PURPOSE AND SCOPE:

Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Ensure provision of quality patient care while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory requirements and programs. Adheres to all requirements of the FMCNA Compliance Program, and FMS patient care and administrative policies as the clinical leader, has the authority to make daily decisions to ensure continuity of care and patient and staff safety

PRINCIPAL DUTIES AND RESPONSIBILITIES:

- Manages the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.
- Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.
- Technically proficient in the specific department and knowledge of industry practice and business principles. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Has a larger range within the department.
- Responsible for supporting and driving FMS quality standards through meeting all ESRD regulatory requirements and the practice of Quality Assessment and Improvement (QAI), including use of FMS QAI tools.
- Responsible for addressing and acting on adverse events and action thresholds.
- Oversees facility’s Home Therapies Program if applicable.
- Accountable for compliance with all applicable federal, state and local laws and regulations.
- Ensures all FMS Clinical Quality policies and procedures are communicated to and implemented by the facility staff.
- Maintains integrity of medical records and other FMS administrative and operational records.
- Complies with all data collections and auditing activities.
- Maintains facility environmental integrity, including safety.
- Experienced leadership required for multi-faceted environment; role primarily focuses on tactical execution. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
- An individual contributor will have significant project/process responsibilities. Program or project responsibility generally within the function.
- Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Interprets and recommends change to policies and establishes procedures that effect immediate organization(s).
- Decisions have an impact on work processes and outcomes. Erroneous decisions or failure to achieve results will add costs and may impact the short-term goals of the organization.
- Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
- Participates and presents at meetings with internal and external representatives. Often leading a cooperative effort among members of a project team.
- Interacts with internal departments and external customers; particularly in problem resolution. Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems.
- Responsible for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations.
- Provides technical guidance.
- Performs other related duties as assigned.

PATIENT CARE:

- Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient.
- Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care, including catheter reduction and adherence to treatment regime.
- Acts as a resource for the patient to address patient concerns and questions.
- Accountable for timely completion of patient care assessments and care plans by organizing meetings of the facility’s Interdisciplinary Team to discuss patient care plans and to resolve patient problems.
- Directs initiation, maintenance and communication of efficient and timely patient schedules to ensure maximization of the facility station efficiency.
- Is aware of and develops a mechanism or process for knowing the specific situation of each patient, including hospitalizations, no- shows, catheter use, and any significant change in patient care status.
- Develops action plans for unexcused and missed treatments in collaboration with the Director.
- Plans, coordinates and acts as the liaison for patient care as per the disease management agreement, including initial and ongoing validation of member eligibility. Facilitate timely workup of patients for access management, dialysis services, patient education, hospitalizations, and kidney transplantation as appropriate, and ensures coordination of care with the multidisciplinary renal team. Communicates changes in patient status regarding clinical, insurance, travel and transportation issues to the disease management company. Maintains current knowledge of disease management software and systems as pertinent.

STAFF:

- Responsible for implementation of FMS staffing, and medical supply models, to provide quality patient care, and makes recommendations.
- Participates in the recruitment and interview process, and decision to hire new personnel.
- Ensures completion of new hiring orientation and training including mandatory in-services and ICD code training when applicable. Ensures documentation completed for annual in service training, and policy and procedure in service updates.
- Responsible for all patient care employees receiving appropriate training according to FMS policy, including training to ensure ongoing compliance with all FMS risk management initiatives.
- Provides opportunities for professional growth, and training to ensure clinical competence and the ability for licensed staff to assume Team Leader responsibilities
- Responsible for overseeing performance of all licensed personnel, direct patient care staff, reporting indirect patient care personnel as assigned, and when necessary, technical staff. Provides employee education and guidance, and feedback related to performance.
- Maintains current knowledge regarding FMCNA benefits, Human Resources policies, procedures, and processes, and acts as a resource to facility staff.
- Provides counseling for all clinical staff members at regular intervals offering support and encouraging professional growth.
- Completes timely employee evaluations and establishes annual goals for staff.
- Provides written documentation of all disciplinary conferences in accordance with the established personnel policies, and confers with the Director and Human Resources regarding the nature of the disciplinary decisions.
- Participates in Corporate and Business Unit specific employee recognition and satisfaction programs.
- Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the facility.
- Creates and implements a Continuous Quality Improvement (CQI) Process Improvement Team that involves staff in problem solving.

PHYSICIANS:

- Facilitates the application process for physician privileges and compliance with FMS Medical Staff By-Laws.
- Responsible for strong Director and physician relationships and facilitating staff relationships with physicians.
- Ensures regular and effective communication with all physicians, through regular meetings with Directors.
- Participates in Governing Body.
- Schedules and coordinates CQI meetings with physicians.

MAINTENANCE/TECHNICAL:

- Responsible for the integrity and safety of the facility water system.
- Must be knowledgeable in the operation of all facility equipment and technology.

ADMINISTRATIVE:

- Responsible for maintaining and updating all FMS manuals.
- Accountable for completion of the Annual Standing Order Review and ICD coding.
- Checks correspondence whether electronic, paper or voice mail, and responds as appropriate.
- Directs information gathering as required supporting billing and collection activities.
- Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in FMS formularies
- Participates in the completion and interpretation of the Pl-17 inventory supply use analysis.
- Reviews and approves facility payroll.
- Reviews profit and loss statements with Director
- Responsible for participating in all required Network reporting and on-site state or federal surveys.
- Participates in the completion of the FMS Administrative Clinical Review.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

- The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.
- Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians
- Position may require travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
- The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.

SUPERVISION:

- Responsible for the direct supervision of various levels of staff as designated by region.

EDUCATION AND REQUIRED CREDENTIALS:

- Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience
- Graduate of an accredited School of Nursing (RN).
- Current appropriate state licensure.

EXPERIENCE AND SKILLS:

- 6 – 8 years’ related experience or an equivalent combination of education and experience.
- 3+ years’ supervisory or project/program management experience preferred.
- Minimum of 12 months experience in clinical nursing is required. Experience in med/surg or ICU/CCU is preferred.
- Minimum of 6 months chronic or acute dialysis nursing experience is required.
- Must be available as a full-time employee and provide on-call coverage when necessary.
- Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making.
- Demonstrated management skills necessary to provide leadership in the supervision of dialysis personnel and to ensure the delivery of maximum quality care to all patients.
- Must complete Clinical Manager training modules and ongoing developmental programs within the specified time line.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans
permanent
Sr. Engineer, QA
🏢 Getinge
Salary not disclosed
Merrimack, NH 2 days ago


With a passion for life



Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.



Are you looking for an inspiring career? You just found it.



Job Overview



Provide Senior QualityAssurancelevelsupport andoversight toCorrective and Preventive Action(CAPA)activitiesand other activities within the Quality Compliance department.Mentorcross functionalteams andfacilitateactivities to ensureeffective andtimelyCAPAs. Drive continuous improvement activities.



Job Responsibilities and Essential Duties





  • (95%)







  • Asa CAPACoordinatorprovideseniorlevelquality assurancesupport and oversight to CAPAactivitiesto ensure effective andtimelyCAPAs.







  • Guide crossfunctional teams through the CAPA request/CAPA process.







  • Mentorcross functional teams andfacilitateactivities.







  • Provideprojectsupport toensure CAPA activities and timelines are agreed upon, communicated, managed, and met.







  • Ensure CAPA Request and CAPA activities are performed per procedures and regulations.







  • Guideproblem definition and scoping of CAPAs to assure that the CAPAs appropriately address underlying issues.







  • Facilitateinvestigations and root cause analyses.







  • Guide teams in documenting Effectiveness Check criteria.







  • Perform CAPA Verification of Implementation and Effectiveness Check activities.







  • Process CAPA documentation within the electronic systems.







  • Serve as a facilitatorand/or delegate forthe CAPA Review Board as needed.







  • Communicate reminders & CAPA actions needed to personnel at all levels within the organization.







  • Leadcontinuous improvement activities within the CAPA process.







  • Update procedures and other documentation as needed to ensure continued compliance with regulations.







  • Develop and perform CAPA System training.







  • Mentor junior level engineers.







  • Other (5%)







  • Assistin meeting departmental goals and specialprojects asassigned.







  • Support external audits in various roles as assigned: scribe, backroom technicalsupportand file preparation.







  • Prepare documentation needed to fulfill requests from customers (internal and external).







  • Perform otherduties,as assigned.





MinimumRequirements





  • Bachelor's degree in engineering discipline or scientific discipline (e.g.Chemistry, Biology, Physics) or equivalent experience.







  • Minimum 3 years' experience with CAPA and root cause investigations.







  • Minimum 3 years' quality or equivalent experience, working in medical device industry or other highly regulated industry, or equivalent experience.





Required Knowledge,Skillsand Abilities





  • Strongcommunicationand organizational skills.







  • High levelof attention to detail and accuracy.







  • Expertiseusing root cause analysis techniques.







  • Ability to prioritize and manage key deliverablesandwork on multiple tasks/projects.







  • Knowledge of Quality Systems, ISO13485and FDA requirements.







  • Knowledge of CAPA, NCR, supplier controls, process controls, design controls, verification and validation, and risk management systems.







  • Strong computer skills, including MS Office applications (Word/Excel/Power Point/Outlook/Teams)and statistical softwarearerequired.Ability to analyze data and interpret results.





Supervision/ManagementOfOthers:





  • Not Applicable





Internal and External Contacts/Relationships





  • Interaction with all levels of personnel from various functions







  • Interaction with cross-functionalteams/departments







  • Interaction with representatives from regulatory agenciesand bodies





Environmental/Safety/Physical Work Conditions





  • Ensures environmental consciousness and safe practices areexhibitedin decisions.







  • Use of computer and telephone equipment and other related office accessories/devices to complete assignments.







  • Hybrid office environment







  • May work extended hours during peak business cycles.







  • Occasional work in controlled environment





Annual salary of $95K-120K with 10% STIP


#LI-YA2 #LI-Hybrid



About us



With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.



Benefits at Getinge:



At Getinge, we offer a comprehensive benefits package, which includes:




  • Health, Dental, and Vision insurance benefits
  • 401k plan with company match
  • Paid Time Off
  • Wellness initiative & Health Assistance Resources
  • Life Insurance
  • Short and Long Term Disability Benefits
  • Health and Dependent Care Flexible Spending Accounts
  • Commuter Benefits
  • Parental and Caregiver Leave
  • Tuition Reimbursement


Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Not Specified
CNB Bank, Community Office Manager
Salary not disclosed
Saint Marys, PA 2 days ago

Description

Office managers are role models who exemplify our organization's core values. They lead and develop their team to achieve performance goals while providing outstanding, personalized service to our customers. Office Managers follow our bank philosophy of positive energy, positive outcomes.


Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.


KEY RESPONSIBILITIES

  • Monitor branch performance metrics and implement strategies to meet goals.
  • Drive and grow the office's loan and deposit portfolios through proactive client relationship management, business development, and community engagement.
  • Manage the office's daily operations, including cash flow, reporting, account management and security procedures.
  • Ensure customer satisfaction by addressing customer inquiries, resolving issues, and improving service processes.
  • Lead the branch team while promoting employee development, assist with employee recruitment, scheduling and performance evaluations.
  • Focus on driving strategic growth through innovative business development initiatives and strong client relationship management.


ATTITUDES


Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

  • Respect- Treat colleagues, clients and community members with dignity and fairness. Maintain courteous interactions even during challenging situations.
  • Client Focus- Prioritize customer needs and delivering exceptional service. Ensure clients receive timely and personalized support.
  • Inclusion- Fostering a diverse and inclusive work environment where all clients and employees feel valued and heard.


BEHAVIORS


Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

  • Leadership- Guide, motivate, and develop team members while driving the branch's strategic goals. Lead by example, set clear goals, empower staff and maintain the vision that aligns with the bank's mission.
  • Integrity-Uphold ethical standards and honesty in all actions and decisions.
  • Collaboration-Work closely and effectively with different departments and branches to achieve collective goals, share insights, and solve problems.
  • Volunteerism- Engage in community outreach and corporate social initiatives


COMPETENCIES


Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

  • Accountability-Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies.
  • Innovation- Stay updated with industry trends, adopt new technologies and processes, foster a culture of creativity. Find ways to improve efficiency and enhance customer experience.
  • Professionalism- Maintain high standards of conduct, appearance, and communication. Handle all customer interactions, employee relations and business challenges with poise and competence.


SUPERVISORY RESPONSIBILITIES (if applicable)


Supervisor drives strategic success from encouraging transparency, maintaining a focus on shared organizational goals, and making time for professional development. Supervisors are expected to hold regular one-on-ones with direct reports to provide them with an invaluable chance to align goals, offer guidance, and foster growth within their teams.


POSITION LEVEL(S) EXPECTATIONS (if applicable)

  • Community Office Manager II/Officer- Proactively prospects and grows Business Banking relationships through outreach and call preparation by gathering all appropriate information needed. Maintains a strong pipeline of prospects through proactive business calling. Ask questions to understand the needs/goals of the business to make appropriate recommendations while looking for opportunities to bring in partners to help strengthen the business's relationship with the bank. Builds the bank's presence in the community.
  • Community Office Manager, AVP- Including the above plus independently processes all Business Banking loan requests up to $250,000. Has the capacity to review and understand financial statements, providing an appropriate analysis of business performance.
  • Community Office Manager, VP- Including the above and focuses on high level strategy, financial performance, and risk management.


SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES


Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning.

Requirements

QUALIFICATIONS, EDUCATION, & EXPERIENCE


To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted.

  • LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
  • TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
  • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure.
  • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift 25 pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.


Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.


BENEFITS

  • Medical, Dental, Vision & Life Insurance
  • 401K with company match
  • Paid Time Off & Recognized Holidays
  • Leave policies
  • Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
  • Employee Assistance Program
  • Employee Health & Wellness Program
  • Special Loan and Deposit Rates
  • Gradifi Student Loan Paydown Plan
  • Rewards & Recognition Programs and much more!

Eligibility requirements apply.


CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.


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Not Specified
Digital Banking Internship
Salary not disclosed
Tampa, FL 2 days ago

We are changing FINANCE to finance CHANGE!


Climate First Bank is a Florida Benefit Corporation, state chartered, FDIC insured commercial bank. With now three physical branches in St Petersburg, Winter Park and Mount Dora and one digital branch, we are offering a full suite of banking products including personal and business banking and loan products (solar, residential, commercial, SBA and more). We are passionate about the environment, social issues and overall leaving our communities and the world better than we found it.


We want YOU to help us on this mission and are looking for exceptionally hard-working, passionate and bright new team members.


We are a team of growth focused, goal-oriented and competitive individuals. We collectively work hard to achieve our mission and growth-related milestones and continue to set and exceed new goals almost daily. We love what we do, and we love working with people who are just as excited about our objectives as we are!


Come join our Digital Branch as a Digital Banking Intern and take your career to a level unattainable in a traditional bank environment!

This position is primarily remote within the State of Florida. Please send a resume to apply.


Position Summary: All Climate First Bank employees must be willing to embrace the vision of an inclusive, equitable, and regenerative economic system. The Digital Banker Intern is responsible for assisting the Bank's consumer and commercial solar lending program. This role will represent the true voice of the client and be at the forefront of delivering a superior experience to our clients and partners. You will learn and assist management with sales campaigns and new digital banking technology roll outs, internal training, support, and adoption.


Benefits:


  • Paid internship!
  • Mission-led Bank with a strong focus on sustainability and social justice.
  • Working with an amazing team of dedicated and like-minded individuals!
  • Being part of an exciting venture with amazing opportunities for growth and opportunities!


Primary Responsibilities:


* Provide high touch personalized customer service through daily virtual interactions with the client base.

* Assist with sales outreach and support.

* Support client and partner onboarding.

* Support the digital team with writing user stories and help minimize the backlog on .

* Assist with documentation and capturing project approvals.

* Partner with internal resources to ensure adherence to and promotion of our commitment to sustainability practices and continued carbon neutrality.

* Learn how to promote banking opportunities and a favorable image of the Bank in all business activities within the community and social media.

* Assists with all aspects of the solar lending process and other values-aligned products delivered via the Digital Channel.


Secondary Responsibilities:


* Exceed clients' expectations by creatively leveraging the bank's existing portfolio of products and service

* Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

* Demonstrate and expand understanding of and commitment to established Bank policies, procedures, and regulations, remain vigilant regarding online threats, phishing and other cyber- security risks, particularly as they relate to areas of oversight, identify inquiries that appear suspicious, obtaining reasonable and verifiable explanations, notifying the Compliance Officer when necessary; completion of all web-based compliance training; resolution of all issues concerning BSA report reviews of suspicious activity and or cash transactions.


Specific Requirements:


  • Enrolled in or recent graduate of a related field of study.
  • Banking experience and knowledge of bank digital banking systems strongly preferred.
  • Customer Service- True servant mindset and dedication to customer satisfaction. Practices genuine care for the support and care of the customer. Tenacious focus on the delivery of an exceptional client experience.
  • Sales- Desire and ability to promote all banking products, practice a consultative sales approach with a strong focus on customer needs.
  • Communication- Excellent communication skills, both verbal and in writing. Ability to compose concise and professional correspondence. Comfortable interacting with customers on camera, phone, and chat. Possesses effective listening skills.
  • Training, Learning and Technology- Ability to quickly learn, adopt, and use new technology.
  • Efficiency and Organization- A well organized, resourceful self-starter with superior attention to detail and the ability to prioritize and thrive in high volume situations. Excellent time management and self-sufficient organization of one's tasks and workflow.
  • Work Environment- Desire, curiosity and ability to work in a high pace, high growth, high pressure environment with ample opportunity to learn hands on and through live business interactions.
  • Team Spirit- Demonstrated ability to support team members and act as a source of inspiration for the collective improvement of the team and the achievement of business objectives.

Physical Demands:

Sustained standing and sitting.

Frequent use of PC, including typing or sustained attention to monitor.

Occasional lifting of basic office files or equipment up to 20 lbs.

Equal Opportunity Statement:

At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

E-Verify Statement:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

internship
Faculty - Asst./Assoc. Professor - Communication Sciences & Disorders (TenureTrack)
🏢 Saint Xavier University
Salary not disclosed
Chicago, IL 2 days ago

Summary

The Department of Communication Sciences and Disorders invites applications for the Spring or Fall of '26. We're seeking a full-time, tenure-track, 9-month faculty position at the level of Assistant/Associate Professor. We seek applicants who wish to join a community of dedicated faculty and contribute to excellent academic and clinical teaching at the undergraduate and graduate levels, scholarship, student advising, student research supervision, and department, university, and community service.


Essential Duties & Responsibilities
  • Expertise in Communication Sciences and Disorders.

  • Contribute to excellent academic and clinical teaching at the undergraduate and graduate levels, scholarship, student advising, student research supervision, and department, university, and community service.

  • Refine curriculum.

  • Engage potential students.

  • Engage in other faculty tasks associated with the program.


Qualifications
  • A doctoral degree in Communication Sciences and Disorders is preferred. ABD near completion or a closely related discipline would be considered.

  • Candidate must possess CCC-SLP, eligibility for Illinois state licensure, record of scholarly activity or promise of research productivity, and experience in clinical service delivery.

  • While all areas of expertise will be considered, ability to teach in the following areas is desired: motor speech, acquired language disorders, and cognitive communication disorders

  • Demonstrate scholarship potential and an interest in engaging students in research or translating research into practice.

  • Excellent oral and written communication skills.

  • Enthusiasm toward serving a diverse student population.

  • Support for the Mission of Saint Xavier University and the Mercy Tradition's value of service to others ().

  • Permission to work in the United States.

Work Environment:

Classroom, Ludden Speech and Language Clinic, off campus clinical practicum sites, and online instruction.

Physical Demands:

Interaction with students in classroom setting, clinical supervision at practicum sites(both on & off campus), and online instruction (via Canvas Learning Management System). Travel and interaction with students at internship sites in Chicago area. Interactions with students, faculty, staff, and other constituents across the University in person, via phone call, email, and distance technologies.


Additional Expectations

We inspire success by working together to provide meaningful, personalized service in a spirit of excellence. SXU seeks candidates that deliver value-added services in a responsive, collaborative, effective, and respectful manner.

The University is committed to diversity and encourages applications from individuals with a wide variety of backgrounds and experiences. Saint Xavier University affirms its position as a Catholic institution, inspired by the heritage of the Sisters of Mercy, and asserts its rights to employ persons who subscribe to the mission, vision and core values of the University.

Saint Xavier University is an Equal Opportunity Employer that makes all decisions regarding recruitment, hiring, promotions and all other terms and conditions of employment without discrimination on the grounds of race, color, creed, sex, religion, national or ethnic origin, age, physical or mental disability, veteran status or other factors protected by law. Hiring decisions will be based on the bona fide occupational qualifications of each applicant.


Not Specified
Regulatory Law Intern
Salary not disclosed
West Hartford, CT 2 days ago
General

Job Title: Regulatory Intern

Division: Compliance

Reports To: Regulatory Counsel

Key Relationships: Compliance and any other functions, business units, state insurance department personnel as may be required

Job Summary: Provides legal and regulatory support to Compliance

Key Responsibilities

  • Research and analyse laws, regulations and sub-regulatory materials and communicate findings orally and in writing
  • Research, analyse and help draft responses to state questions
  • Engage in legal and regulatory research projects and coordinate internal compliance resources and any other functions for the execution of projects and other assignments as determined by the manager
  • Assist in developing and implementing various measures necessary for compliance throughout the organization, including drafting bulletins
  • Assist in responding to insured and regulator complaints
  • Help build compliance databases, resources, FAQs and other tools

General

It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We expect you to:

  • Comply with Beazley procedures, policies and regulations including the code of conduct.
  • Undertake training on Beazley policies and procedures as delivered by your line manager, the talent management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
  • Display business ethics that uphold the interests of all our customers.
  • Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
  • Comply with any specific responsibilities necessary for your role as outlined by your line manager, talent management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
  • Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system.

Personal Specification:

Education and Qualifications

  • Juris Doctor candidate with a focus on insurance

Skills and Abilities

  • Excellent oral and written communication skills
  • Strong legal research skills, with a focus on insurance regulatory research
  • Ability to determine, understand and analyse legal/regulatory requirements and their impact on insurance contracts and business practices and plans, develop solutions
  • Attention to detail, strong organizational skills and ability to work on multiple tasks
  • Ability to interact and work collaboratively and constructively with various people at various levels within and outside the organization
  • Ability to appreciate the importance of, track, and meet deadlines
  • Professional, responsible and responsive approach to role and functions
  • Computer skills - good working knowledge of MS Office

Knowledge and Experience

  • Experience with property and casualty insurance
  • Knowledgeable with Westlaw and Microsoft Office applications
  • Understanding of the need for accuracy and time management

Aptitude and Disposition

  • Task focused
  • Positive
  • Enthusiastic
  • Self-motivated

Competencies

  • Team working
  • Detail oriented
  • Effective communicator

Who We Are:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

  • Be bold
  • Strive for better
  • Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

  • Beazley RACE - Including, understanding and celebrating People of Colour
  • Beazley SHE - Successful, High potential, Empowered women in insurance
  • Beazley Proud - Our global LGBTQ+ community
  • Beazley Wellbeing - Supporting employees with their mental wellbeing
  • Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

  • Internal Pathways (helping you grow into an underwriting role)
  • iLearn (our own learning & development platform)
  • LinkedIn Learning
  • Mentorship program
  • External qualification sponsorship
  • Continuing education and tuition reimbursement
  • Secondment assignments

The expected compensation range for this position is $27 an hour.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.

We are an equal opportunities employer and as such, we will make reasonable adjustments to our selection process for candidates that indicate that, owing to disability, our arrangements might otherwise disadvantage them. If you have a disability, including dyslexia or other non-visible ones, which you believe may affect your performance in selection, please advise us in good time and we'll make reasonable adjustments to our processes for you.

internship
Spanish Bilingual Healthcare Call Center Representative
Salary not disclosed
Arlington, VA 2 days ago
Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services

Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!

As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.

What You'll Be Doing:
  • Customer Interactions:
    • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
    • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.


  • Quality Service:
    • Uphold the organization's philosophy of extraordinary customer relations.
    • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.


  • Problem Resolution:
    • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
    • Document all member interactions meticulously following established procedures.


  • Healthcare Knowledge
    • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
    • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.


  • Operational Excellence
    • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
    • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.


  • Performance Metrics:
    • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.


  • Compliance and Ethics:
    • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
    • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.


  • Tools and Systems:
    • Use multiple systems/screens while assisting callers effectively
    • Navigate CRM, EMR/EHR, and ticketing platforms effectively


What You Bring:
  • Experience:

    • Fluency in both Spanish and English (spoken and written) is required.
    • Minimum of two (2) years of customer service or healthcare member-interaction experience.
    • Previous call center experience and/or prior experience in the health insurance industry (preferred).


  • Education:
    • High School Diploma or GED required.


  • Skills:
    • Outstanding written and verbal communication skills.
    • Proven analytical and problem-solving abilities.
    • Ability to respond concisely and clearly to customer queries.
    • Strong critical thinking and problem-solving skills.
    • Typing speed of at least 35 WPM with a 5% or lower error rate.


Success Factors for Working from Home
  • To thrive in this remote role, you'll need:
  • Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
  • Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
  • Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
  • Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
  • Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
  • Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
  • Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
  • Adaptability: Ability to adapt to changing technologies and procedures while working remotely.


What You Will Get:
  • Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
  • Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
  • Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
  • Career Growth: Abundant advancement opportunities within the organization.
  • Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
  • Unique Perks:
    • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
    • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.


Join Our Team:

If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
permanent
Remote Spanish Bilingual Healthcare Call Center Agent
🏢 VXI Global Solutions
Salary not disclosed
Houston, TX, Remote 2 days ago
Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services

Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!

As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.

What You'll Be Doing:
  • Customer Interactions:
    • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
    • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.


  • Quality Service:
    • Uphold the organization's philosophy of extraordinary customer relations.
    • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.


  • Problem Resolution:
    • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
    • Document all member interactions meticulously following established procedures.


  • Healthcare Knowledge
    • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
    • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.


  • Operational Excellence
    • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
    • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.


  • Performance Metrics:
    • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.


  • Compliance and Ethics:
    • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
    • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.


  • Tools and Systems:
    • Use multiple systems/screens while assisting callers effectively
    • Navigate CRM, EMR/EHR, and ticketing platforms effectively


What You Bring:
  • Experience:

    • Fluency in both Spanish and English (spoken and written) is required.
    • Minimum of two (2) years of customer service or healthcare member-interaction experience.
    • Previous call center experience and/or prior experience in the health insurance industry (preferred).


  • Education:
    • High School Diploma or GED required.


  • Skills:
    • Outstanding written and verbal communication skills.
    • Proven analytical and problem-solving abilities.
    • Ability to respond concisely and clearly to customer queries.
    • Strong critical thinking and problem-solving skills.
    • Typing speed of at least 35 WPM with a 5% or lower error rate.


Success Factors for Working from Home
  • To thrive in this remote role, you'll need:
  • Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
  • Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
  • Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
  • Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
  • Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
  • Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
  • Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
  • Adaptability: Ability to adapt to changing technologies and procedures while working remotely.


What You Will Get:
  • Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
  • Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
  • Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
  • Career Growth: Abundant advancement opportunities within the organization.
  • Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
  • Unique Perks:
    • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
    • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.


Join Our Team:

If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Remote working/work at home options are available for this role.
permanent
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