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Tampa, FL
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a great communicator who enjoys helping others? We're hiring Customer Service Representatives to support inbound customer inquiries. In this role, you'll assist callers by resolving disputes, processing payments, and providing guidance on procedures all while delivering a professional and positive customer experience.
This is an entry-level, on-site position based at our Tampa ValorVIP (an MCI Company) office. While previous contact center experience is a plus, it's not required. We provide paid training, full benefits, performance incentives, and opportunities for career advancement.
We're looking for dependable individuals with strong communication skills and a willingness to learn and grow in a fast-paced environment.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position ResponsibilitiesThis position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Key Responsibilities:
- Handle inbound and outbound calls with professionalism and courtesy
- Understand customer needs and provide effective solutions
- Research and resolve issues by coordinating with other departments as needed
- Follow client-specific processes and maintain a courteous tone throughout interactions
- Use internal systems to manage accounts and accurately document customer claims
- Adhere to scripts, policies, and procedures
- Leverage training and knowledge resources to answer customer questions
- Maintain confidentiality and handle sensitive information appropriately
- Escalate complex issues to supervisors or appropriate departments
- Aim for first-call resolution through effective problem-solving
- Stay up to date by attending training sessions and reviewing new materials
- Meet attendance and scheduling requirements consistently
Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required:
- Must be at least 18 years old
- High school diploma or equivalent
- Proficient in data entry and computer use
- Fluent in English (spoken and written)
- Wired high-speed internet connection (minimum 20Mbps download speed)
- Strong written, verbal, and organizational skills
- Typing speed of at least 20 words per minute
- Availability to work scheduled shifts, including during training
- Basic knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Comfortable using Windows PC applications and learning new systems
- Reliable and punctual with excellent attendance
- Strong problem-solving and troubleshooting abilities
- Skilled in conflict resolution and negotiation
- Customer-focused, empathetic, and patient
- Able to multitask, stay focused, and manage time independently
- Team-oriented with a commitment to delivering excellent service
- Adaptable and able to thrive in a dynamic, fast-paced environment
- Strong interpersonal skills and the ability to build rapport with customers and colleagues
All MCI Locations:
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position:
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:
* Communicating and interacting with guests to build an welcoming guest experience
* Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
* Adapting to different guest interactions and situations
* Promoting and engaging around various benefits, offerings and services
As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:
* Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
* Create a welcoming experience by greeting guests as you are completing your daily tasks.
* When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
* Make the guest aware of current promos. store activities and events.
* Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
* Thank guests and let them know we're happy they chose to shop at Target.
* Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
* Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
* Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
* Understand and show guests how to use the features and offerings within the Target App including Wallet.
* Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
* Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures.
* Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
* Stock supplies during store open hours while being available for the guest.
* Demonstrate a culture of ethical conduct, safety and compliance.
* Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
* Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
* All other duties based on business needs
WHAT WE ARE LOOKING FOR
This may be the right job for you if:
* You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
* You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
* You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:
* Communicating effectively, including using positive language and attentive to guests needs
* Welcoming and helpful attitude toward guests and other team members
* Attention to detail while prioritizing tasks
* Willing to educate guests and engage around products and services
* Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
* Work both independently and with a team
* Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
* Accurately handle checkout operations, transactions, and support cash office operations as needed
* Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds?without additional assistance from others.
* Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.
* Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
* Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Find competitive benefits from financial and education to well-being and beyond at https:///careers/benefits.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener informacin sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to . Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha lmite de solicitud.
The Commercial Development Director, (internally known as Commercial Development Manager) will be responsible for business development activities and to identify, manage the initial qualification, and close through the signing of contracts for new business, concentrating on Biologics. This position is remote but aligned to FDB US site and ideally located in the West Coast region.
At FUJIFILM Diosynth Biotechnologies U.S.A., we're leading the charge in advancing tomorrow's medicines. If you want to be a part of life-impacting projects alongside today's most innovative biopharmaceutical companies, FUJIFILM Diosynth Biotechnologies could be the right place for you.
From our Bioprocess Innovation Center to our cGMP-compliant manufacturing site, we thrive on collaboration, creativity, and purpose. Whether your expertise lies in research, manufacturing, or production, you'll find a home here where your efforts directly improve patients' lives. Together, let's shape the future of healthcare.
Situated at the cross-section of Morrisville and Research Triangle Park (RTP), North Carolina, our site is at the heart of a booming biotech hub surrounded by top universities, vibrant communities, and various outdoor opportunities.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of \"giving our world more smiles.\"
The work we do at FUJIFILM Diosynth Biotechnologies (FDB) has never been more important and we are looking for talented candidates to join us. We're growing our capabilities and looking for passionate, mission-driven people like you who want to make a real difference in people's lives. Join FDB and help create the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. Here, you'll work alongside and learn from some of the most dedicated scientists, engineers, and manufacturers in the industry. We're proud to cultivate a culture that will fuel your passion, energy, and drive. This is what FDB calls Genki.
Join us and discover a community that thrives on diversity and never scares away from a complex challenge. Take the opportunity to work with some of the most dedicated scientists, engineers, and manufacturers in the industry. At FDB, you determine what's possible.
Major Activities And Responsibilities:
General Responsibilities:
- Know and understand FDB business and communicate that knowledge to potential customers
- Establish relationships with technical and business leaders and technical experts within FDB to ensure full and timely support for new business acquisition
- Ensure continuing flow of information to business and technical leaders about the territory, customer pipeline, and new business acquisition efforts
- Follow any procedures established for the Sales and Marketing team, such as Salesforce compliance, utilizing appropriate forms for client meetings, following proposal approval process, providing conference feedback using approved format, following procedures for travel booking, etc.
- Meet the objectives / targets outlined in the annual sales plan
Support Executive Director and Vice President Commercial Development in achieving departmental and company objectives:
- Assist in development of an overall company sales plan
- Provide regular updates on Territory and potential customers as required by management
- Help Marketing develop and maintain an attractive, timely and effective marketing message and appropriate promotional materials
Maintain knowledge of assigned territory and develop relationship with potential clients:
- Maintain awareness of potential market and business opportunities in the assigned geographic area (Territory)
- Prepare and keep current a marketing plan identifying potential customers, company pipeline, and key contacts in Territory
- Establish and maintain contact with decision-makers and influencers within companies in territory
- Stay abreast with latest development in territory, including rounds of financing, M&A, partnerships, clinical trials, etc.
- Keep current and potential clients informed about latest initiatives and events at FDB, such as investments in capacity, technology, acquisitions, innovation achievements, presentations at major industry events, etc.
Keep Salesforce database and Sharepoint up-to-date:
- Update Salesforce database timely with new contacts and new information about customer companies and opportunities.
- Regularly update the status and expected program start date for opportunities
- Maintain Sharepoint folders for clients including RFP and other technical documents received from clients, proposals and revisions, blueprints and revisions, and any other relevant information
Manage contract negotiations:
- Manage contractual agreement negotiations from issuing the contract template to contract signature
- Assure that contracts are negotiated and signed timely
Support existing programs:
- Stay aware of program status for existing clients in Territory
- Support the Program Management and execution team as required by management.
- Stay in regular contact with clients and maintain awareness of client pipeline and any potential follow up business; ensure that FDB is always considered for any new program from client portfolio
- Provide client with updates on new developments with FDB, such as new acquisitions or investment into capacity or technology, innovation programs, or participations in major industry events
Provide business leadership for proposal development:
- Lead clients business and technical conference calls and client visits; decide on call/visit participation and schedule calls and visits
- Lead business discussions with potential clients
- Oversee development of proposals and other responses to customers' inquiries (e.g. RFIs)
- Ensure that proposals fully address all clients' requests or questions, and are written clearly
- Write executive summary for proposal and deliver proposals to customers
- Ensure that proposals, blueprints are timely uploaded to Sharepoint; update Salesforce upon issuing of a proposal
Represent company at conferences, trade shows and other industry events:
- Develop conference/tradeshow attendance plan as part of Territory marketing plan.
- Deliver company presentations at conferences/trade shows when appropriate
- Interact with conference/trade show organizers to secure any presentation and speaking opportunities for technical or business experts
- Support technical or business experts during and after their presentations at events by interacting with audience and providing relevant information
- Actively seek new contacts with potential clients from Territory by attending their presentations and/or interacting at conference events.
- Maintain awareness of competitors presenting or exhibiting at conferences/trade shows; attend presentations and visits booths; report on new offering, any innovation project, and change in marketing or business strategy, new sales team members and new technical experts, etc.
Other Requirements:
- Be willing to travel to customers within their territory and to FDB sites in support of sales process. (Travel may average as much as 50% of time in any period and may include international travel.)
- Be able to interact with customers at different levels within the customer's organization from middle management through senior executives
- Possess analytical skills to evaluate and prioritize opportunities in their territory that are potential new business for FDB worldwide
- Continue development of technical and business knowledge about company offering and intra-company initiative, and sales process innovations,
Background Requirements:
- Bachelor's degree required in science, engineering, or business preferred.
- Minimum two years of experience in sales for API contract manufacturing organization, or equivalent experience required.
- Minimum five years relevant experience in sales, marketing, business development, and/or technical biotechnology area.
- Prior P&L experience required.
- Knowledge of major legal issues confronting the biopharmaceutical industry and experience reviewing contracts.
Ability to work in an environment that requires teamwork and the entrepreneurial/start-up mentality of \"doing whatever it takes to get the job done\".
The US salary base range for this position is $140k to $210k + Sales Incentive Plan. The Sales Incentive Plan offers realistic on target earnings of $200k to $300k+. Pay within this range varies by work location?and may also depend on job-related knowledge, skills,?and experience.
FDBU works with technical data, technology and materials that are subject to U.S. export laws and regulations. This position will require access to technical data
Quality Control Inspector III/ CMM Programmer
Overview:
The Quality Control Inspector/Programmer is responsible for visual and dimensional inspections on manufactured parts, assemblies, and/or sub-assemblies. This role inspects parts to engineering drawings, customer purchase order(s), work orders, industry standards, and specifications. The inspector may report detailed inspection accept / reject information directly to the customer with shipments.
Minimum Required Qualifications :
- Technical school diploma or equivalent combination of education and experience.
- Minimum 5-7 years' experience with Mechanical / Electronic part inspection in a manufacturing or production Environment.
- Experience in quality with machined / mechanical parts using GD&T interpretation, able to do programs for automatic inspection with Optical Vision Systems and CMMs. plus. Able to use Profilometers and special Microscopes for visual characteristics with other measuring tools and instruments.
- Knowledgeable with AS9102 FAIR (First Article Inspection Report) documentation and Inspection.
- Familiar with AQL, sampling methods and traceability.
- Strong verbal/written communication skills required for multi-faceted interactions with all levels of personnel within the organization, as well as any and all outside agents, including but not limited to; vendors, suppliers, customers, etc.
- Strong computer literacy, with MS Office/PC expertise and demonstrated experience with applicable systems, programs, equipment, etc.
- Must be a US Citizen.
Essential or Primary / Key Responsibilities :
- Train other inspection personnel on CMM software and manual measurement techniques.
- Perform Mechanical measurements and visual quality assessments of received items, work-in-progress and finished goods.
- Performs 1 st Piece Inspection on machined parts and inspection for product Quality Analysis.
- Inspect with thread gages, GO/NO-GO plug gages, V-Blocks, Gage Blocks, height stands, dial indicators, various types of ID/OD micrometers, inspection of thread Pitch Diameter with special gages.
- Generate spreadsheets for data collection, evaluate history of product and recommend on Sample Size as per an AQL
- Reconcile final inspection documentation for shipments
- Interact with source inspector as needed and part-take in source inspection duties if necessary.
- Read, understand and interpret Mechanical/Electronic drawings.
- Approve incoming materials by confirming specifications, conducting visual and physical measurement of the product., rejecting if necessary and processing part thru to the next step.
- Approve in-process production by confirming specifications, conducting visual, physical measurement and physical measurement of the product., communicating required adjustments to production supervisor.
- Approve finished products by confirming specifications, conducting visual and physical measurement of the product.
- Document inspection results by completing reports and logs, summarizing re-work and waste, and inputting data into quality database
- Always verify equipment is operational and calibrated, follow operating instructions and coordinate repairs
- Work with Engineering, Operations, and other sources to resolve issues and meet goals
Additional Duties / Responsibilities :
- Bring initiatives and activities to closure in a timely manner through effective interaction with individuals, both internal and external to the Marotta organization (as required).
- Maintain and continue to elevate relationships with Business Development, Engineering, Operations, Customer Service and all other facets of the company
- Abide by all safety, quality, housekeeping and company policies/procedures to ensure compliance to various regulatory and internal system requirements
- Contribute to a positive and cooperative work environment through effective communication at all levels internal and external to the organization
- Actively participate in team meetings, improvement initiatives/programs, etc. to provide constructive recommendations and initiate actions to support company initiatives/goals
- Consistently demonstrate commitment to company values
- Keep management informed of area activities and of any significant problems
- Assume responsibility for related duties as required or assigned
- Ensure that work area and work areas of direct reports are clean, secure, and well maintained
- Complete special projects and miscellaneous assignments as required
Work Environment :
- While performing the duties of this job, the employee can be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment may be loud.
- This job interacts both in a professional office environment and a manufacturing/machine shop environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, as well as environments inclusive of the appropriate eye, hearing and foot protection (as required).
- This is a full-time position. Overtime and weekend work may be required as job duties demand.
- Travel is rare but may be required to coordinate proper CMM inspection techniques with Suppliers.
.
Physical Requirements :
- While performing the duties of this job, the employee is regularly required to talk and hear.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vision and color vision must pass job-required vision screening
- The employee is occasionally required to sit; climb or balance; and stoop, kneel, or crouch
The employee may be required to lift and/or move items weighing up to 25 pounds.
This position is at our Montville, NJ office location.
Pay Range: $30.50 - $38.00/hour
Many of our contracts require proof that you are a U.S. citizen and/or that an export license has been obtained for employees who are citizens of certain countries. Your employment, both initially and continually thereafter, is conditioned on production of such proof of citizenship and/or any export license that may be required to comply with any and all applicable laws, regulations, or executive orders, or required by Federal, State, or local government contracts.
At Marotta Controls, we are committed to a fair, performance-driven compensation approach that promotes consistency across all levels of our organization. We ensure that pay decisions are free from bias, based on objective criteria, and are regularly reviewed.
Your level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, experience, and internal consistency.
Additionally, we offer a highly competitive compensation package for this opportunity, including incentive compensation and a comprehensive suite of premium benefits. These include medical, prescription, dental, vision, life, and disability insurance, a 401(k) plan with company match, tuition assistance, paid vacation, sick and personal days, paid holidays, and flexible scheduling options such as compressed workweeks. We value and reward employee achievements and host multiple engagement events each quarter to foster a strong, supportive workplace culture.
If you are looking to grow or accelerate your career and be part of a best in class organization while enjoying a work-life balance, please visit our website at to learn more about us and to apply. Check out all of our openings at ARE ENCOURAGED TO APPLY
No agencies, please.
Pay Range: $30.50 - $38.00 per hour
Starting Hourly Rate / Salario por Hora Inicial: $18.50 USD per hour
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:
* Communicating and interacting with guests to build an welcoming guest experience
* Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
* Adapting to different guest interactions and situations
* Promoting and engaging around various benefits, offerings and services
As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:
* Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
* Create a welcoming experience by greeting guests as you are completing your daily tasks.
* When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
* Make the guest aware of current promos. store activities and events.
* Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
* Thank guests and let them know we're happy they chose to shop at Target.
* Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
* Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
* Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
* Understand and show guests how to use the features and offerings within the Target App including Wallet.
* Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
* Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures.
* Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
* Stock supplies during store open hours while being available for the guest.
* Demonstrate a culture of ethical conduct, safety and compliance.
* Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
* Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
* All other duties based on business needs
WHAT WE ARE LOOKING FOR
This may be the right job for you if:
* You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
* You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
* You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:
* Communicating effectively, including using positive language and attentive to guests needs
* Welcoming and helpful attitude toward guests and other team members
* Attention to detail while prioritizing tasks
* Willing to educate guests and engage around products and services
* Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
* Work both independently and with a team
* Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
* Accurately handle checkout operations, transactions, and support cash office operations as needed
* Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds?without additional assistance from others.
* Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.
* Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
* Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Find competitive benefits from financial and education to well-being and beyond at https:///careers/benefits.
Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener informacin sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to . Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha lmite de solicitud.
The pay range per hour is $25.00 - $42.50. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Target.
All About Target
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.
All About Service & Engagement
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:
- Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
- Guest engagement; problem solving and resolution
- Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
- Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
- Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
- Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
- Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.
- Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
- Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path.
- Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
- With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
- Quickly respond to any concerns with a guests shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.
- Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.
- Evaluate candidates for open positions and develop a guest-centric team.
- Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends).
- Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed.
- Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
- Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks.
- Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
- Lead by thanking guests and let them know we're happy they chose to shop at Target.
- Model the execution of physical security processes in order to enhance the instore security culture.
- Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
- If applicable, as a key carrier, follow all safe and secure training and processes.
- Address all store emergency and compliance needs.
- All other duties based on business needs.
What We Are Looking For
This may be the right job for you if:
- You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
- You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
- You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team
- Manage workload and prioritize tasks independently and with a team
- Welcoming and helpful attitude
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
- Climb up and down ladders as needed
- Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.
Carowinds is looking for friendly and enthusiastic team players to entertain guests of all ages by bringing everyone's favorite pals Charlie Brown and Snoopy to life! You'll bring smiles and create long lasting memories for our guest by posing for photos and creating memories of storytelling in Camp Snoopy. Join Charlie, Snoopy and the rest of the gang, and help create unforgettable experiences with our guests!
MUST SUBMIT PROOF OF HEIGHT OR ATTEND AN IN-PERSON AUDITION. NEXT IN PERSON AUDITION: SATURDAY FEBRUARY 7th
Proof of height can be submitted via photo, resume, video, by sending to
Some of our amazing perks and benefits:
- FREE admission to Carowinds and other Six Flags parks!
- FREE tickets for friends and family I
- 10% discounts on food and 20% discounts on merchandise!
- Work with people from here, near, and from all over the world!
- Exclusive associate-only events!
Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.
Responsibilities:
- Creates FUN Meet & Greet experiences in park for guests by portraying beloved Peanuts friends
- Interacts with all guests and associates cordially and with respect, courtesy, and fairness.
- Performs character walks in costume entertaining guests using nonverbal interaction as trained.
- Maintain costume, including cleaning, brushing, etc.
- Acts as a character attendant/usher when needed greeting guests and ensuring performer safety on set.
Qualifications:
- You!
- Ability to interact with children of all ages.
- Must be physically able to handle the demands of a full body costume. This includes high heat, limited visibility, and limited mobility.
- Previous experience in children's theater, character costume performance, or related experience is a plus.
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Carowinds.
- Availability to include some weekdays, weekends, evenings, and holidays.
Carowinds is looking for friendly and enthusiastic team players to entertain guests of all ages by bringing everyone's favorite pals Charlie Brown and Snoopy to life! You'll bring smiles and create long lasting memories for our guest by posing for photos and creating memories of storytelling in Camp Snoopy. Join Charlie, Snoopy and the rest of the gang, and help create unforgettable experiences with our guests!
MUST SUBMIT PROOF OF HEIGHT OR ATTEND AN IN-PERSON AUDITION. NEXT IN PERSON AUDITION: SATURDAY FEBRUARY 7th
Proof of height can be submitted via photo, resume, video, by sending to
Some of our amazing perks and benefits:
- FREE admission to Carowinds and other Six Flags parks!
- FREE tickets for friends and family I
- 10% discounts on food and 20% discounts on merchandise!
- Work with people from here, near, and from all over the world!
- Exclusive associate-only events!
Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.
Responsibilities:
- Creates FUN Meet & Greet experiences in park for guests by portraying beloved Peanuts friends
- Interacts with all guests and associates cordially and with respect, courtesy, and fairness.
- Performs character walks in costume entertaining guests using nonverbal interaction as trained.
- Maintain costume, including cleaning, brushing, etc.
- Acts as a character attendant/usher when needed greeting guests and ensuring performer safety on set.
Qualifications:
- You!
- Ability to interact with children of all ages.
- Must be physically able to handle the demands of a full body costume. This includes high heat, limited visibility, and limited mobility.
- Previous experience in children's theater, character costume performance, or related experience is a plus.
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Carowinds.
- Availability to include some weekdays, weekends, evenings, and holidays.
Carowinds is looking for friendly and enthusiastic team players to entertain guests of all ages by bringing everyone's favorite pals Charlie Brown and Snoopy to life! You'll bring smiles and create long lasting memories for our guest by posing for photos and creating memories of storytelling in Camp Snoopy. Join Charlie, Snoopy and the rest of the gang, and help create unforgettable experiences with our guests!
MUST SUBMIT PROOF OF HEIGHT OR ATTEND AN IN-PERSON AUDITION. NEXT IN PERSON AUDITION: SATURDAY FEBRUARY 7th
Proof of height can be submitted via photo, resume, video, by sending to
Some of our amazing perks and benefits:
- FREE admission to Carowinds and other Six Flags parks!
- FREE tickets for friends and family I
- 10% discounts on food and 20% discounts on merchandise!
- Work with people from here, near, and from all over the world!
- Exclusive associate-only events!
Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.
Responsibilities:
- Creates FUN Meet & Greet experiences in park for guests by portraying beloved Peanuts friends
- Interacts with all guests and associates cordially and with respect, courtesy, and fairness.
- Performs character walks in costume entertaining guests using nonverbal interaction as trained.
- Maintain costume, including cleaning, brushing, etc.
- Acts as a character attendant/usher when needed greeting guests and ensuring performer safety on set.
Qualifications:
- You!
- Ability to interact with children of all ages.
- Must be physically able to handle the demands of a full body costume. This includes high heat, limited visibility, and limited mobility.
- Previous experience in children's theater, character costume performance, or related experience is a plus.
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Carowinds.
- Availability to include some weekdays, weekends, evenings, and holidays.
Carowinds is looking for friendly and enthusiastic team players to entertain guests of all ages by bringing everyone's favorite pals Charlie Brown and Snoopy to life! You'll bring smiles and create long lasting memories for our guest by posing for photos and creating memories of storytelling in Camp Snoopy. Join Charlie, Snoopy and the rest of the gang, and help create unforgettable experiences with our guests!
MUST SUBMIT PROOF OF HEIGHT OR ATTEND AN IN-PERSON AUDITION. NEXT IN PERSON AUDITION: SATURDAY FEBRUARY 7th
Proof of height can be submitted via photo, resume, video, by sending to
Some of our amazing perks and benefits:
- FREE admission to Carowinds and other Six Flags parks!
- FREE tickets for friends and family I
- 10% discounts on food and 20% discounts on merchandise!
- Work with people from here, near, and from all over the world!
- Exclusive associate-only events!
Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.
Responsibilities:
- Creates FUN Meet & Greet experiences in park for guests by portraying beloved Peanuts friends
- Interacts with all guests and associates cordially and with respect, courtesy, and fairness.
- Performs character walks in costume entertaining guests using nonverbal interaction as trained.
- Maintain costume, including cleaning, brushing, etc.
- Acts as a character attendant/usher when needed greeting guests and ensuring performer safety on set.
Qualifications:
- You!
- Ability to interact with children of all ages.
- Must be physically able to handle the demands of a full body costume. This includes high heat, limited visibility, and limited mobility.
- Previous experience in children's theater, character costume performance, or related experience is a plus.
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Carowinds.
- Availability to include some weekdays, weekends, evenings, and holidays.