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RETAIL RESET MERCHANDISER PART TIME
✦ New
Salary not disclosed
Huntington, IN 1 day ago
Retail Reset Merchandiser Part Time

CROSSMARK is a leading sales and marketing services company in the consumer goods and services industry that delivers smarter solutions to clients for faster growth in an ever-changing world. We build connections for growth through an approach that uniquely leverages the integration of our sales and marketing expertise from Thought to Bought ?. Our commitment goes beyond providing clients with the relevant services they need. We adapt to changing dynamics in the marketplace to ensure smarter solutions that help our clients grow faster and more efficiently. Our industry-wide recognition of exceptional service is a legacy we have worked hard to create, and one we continue to build on every day.

Our areas of expertise include Insights & Intelligence, Headquarter Sales, Retail Merchandising, Shopper Engagement, and Consumer Engagement. Our solutions make an impact in store across a wide range of retail channels, as well as out of store through \"live\" and digital engagement along the shopping journey. Headquartered in Plano, Texas, CROSSMARK has more than 40,000 employees with offices throughout the United States, Canada, Mexico, Australia, and New Zealand.

Job Description

To all you incredibly talented, challenge seekers, dare-to dreamers, early rise in the morning go-getters, outside-of-the-box thinkers, experience-driven trendsetters, and creative brainstorming doodlers, we just have for words: We're looking for you.

CROSSMARK Retail Reset Merchandisers are vital to our success!!. In an increasingly complex retail environment, our specialized Retail Reset Merchandising teams are providing consumers with the opportunity to see and purchase the latest or improved products from our clients. Team members will work with plano-grams, schematic layouts, while also implementing department or brand resets in a variance of major retailers in the United States.

Responsibilities:

  • Execute retail merchandising tasks, encompassing the ability to read and understand plano-grams and schematic layouts, as well as the implementation of department or brand resets in grocery/retail settings.
  • Strong execution skills with the ability to meet challenging/changing deadlines.
  • Ability to interface effectively with clients, leadership, and managers in a positive, cooperative and professional manner at all times.
  • High collaboration, engagement, and customer service focus is essential.
  • Accurately report all completed retail tasks via the appropriate designated systems on the day the work is performed.
  • Complete required training and certification programs.
  • Engage every work day with CROSSMARK'S communication tools for the purpose of accurately planning, reporting, and reviewing work.
  • Provide excellent customer service and develop a professional working relationship with store management, associates, and other merchandising companies to effectively meet company and client objectives.
  • Insure proper maintenance on all company equipment.
  • Ability to receive required product/materials at a secure location, to be utilized for resets.
  • Follow company policies, procedures, and position responsibilities.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Prior retail reset or merchandising experience (preferred)
  • Ability to successfully complete department, brand or general reset work activities as scheduled.
  • Communicate effectively with store (client) personnel/management, regarding tasks, sales activities, promotions, and client sales plan objectives.
  • Reliable transportation - must be able to transport yourself and required product/materials from your residence to execute a variety of work (must be able to travel to multiple locations, typically between 25-40 miles - mileage reimbursement is provided). Associate that utilizes a personal vehicle for business purposes are required to maintain a valid state-issued driver's license and the minimum auto insurance coverage specified by the associate's state of residence.
  • Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.

Hours of Operations & Availability (Part-Time Associate)

  • This role is not expected to exceed 24 hrs. a week, although the company does maintain discretion to change the hours, based on the needs of the client and or business.
  • Typical hours of operation are from Monday to Friday, 8 am to 5pm, with occasional projects requiring early morning (5 am-6 am hrs.), overnight travel, weekends or evenings as well.
  • Availability preferences: Monday through Friday, with availability to work: 2 or 3, 4-6 hour days, starting at 5 or 8 am.

Computer and Technology Proficiency

  • Basic computer literacy-using: MS Word, Outlook & Internet Explorer
  • Regular access to a computer or printer (to check email, complete training & print reports)
  • Ability to navigate and utilize a tablet and or smartphone technology, g. photo uploads & using apps
  • Reliable Internet access

Physical Demands

  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear; stoop, kneel, crouch, climb or balance.
  • The employee is regularly required to lift up to 25 pounds and to occasionally lift up to 60 pounds from the floor to waist or chest high.
  • Resets: can be very physical in nature. Reset activities could include: removing items from the shelf, moving shelves, building fixtures and displays, reorganizing the products according to the Plano-gram provided, replacing shelf tags, filling in new products and retrieving additional stock when necessary.

Education/Experience

  • High school diploma or general education degree (GED)

Associates are required to submit to a standard background check and drug screening as required when designated by the client.

Note: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

Additional Information

All your information will be kept confidential according to EEO guidelines.

To apply directly on the Crossmark website:

*401K, Medical, Dental, Vision

*Weekly Pay Every Friday

*Paid Training

*Mileage and Drive Time Reimbursement

*Great Opportunity for Growth and Advancement

temporary
Reset Specialist
✦ New
Salary not disclosed
Needham, MA 1 day ago
Reset Specialist

The Reset Specialist is responsible for performing product resets according to pre-established plan-o-grams, for increasing business by strategically growing space in outlet and for supporting the sales team with execution of sales and marketing plans.

Essential Duties & Responsibilities:

  • Coordinate and complete resets in assigned stores according to pre-established plan-o-grams
  • Ensure brand, package and promotional goals are reflected in store sets
  • Communicate with customers on changes to the store as a result of reset activity
  • Sell-in incremental displays, equipment placements and promotional programs
  • Support sales team with trade execution including placing racks and other incremental equipment, updating and maintaining proper POS elements and ensuring accounts meet Look of Success (LOS) standards
  • Maintain clean and safe work areas at all times
  • Adhere to all policies and procedures relating to product age, quality and safety
  • Perform other tasks as assigned by supervisor including but not limited to new business solicitation

Job Requirements:

  • High school diploma, GED or equivalent required
  • 1-3 years of general work experience required
  • Previous beverage industry and/or customer service experience preferred
  • Experience working with manual or powered pallet jacks preferred
  • Must have the ability to repetitively lift, push and pull 50+ pounds, reach above head height, squat, kneel, bend and reach
  • Must have the ability to stand and walk for long periods of time
  • Must have the ability to push and pull manual and powered material handling equipment (i.e., pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance
  • Must have the ability to repetitively grasp and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination
  • Must have the ability to read information in small, medium and large print
  • Must be self-motivated with a high degree of integrity and be able to perform job duties with minimal supervision on a timely basis
  • Valid driver's license and driving record within MVR policy guidelines

Benefits & Perks:

401K with Company Match, Health Insurance, Life Insurance, Paid Time Off, Employee Referral Bonuses, Fitness Reimbursements, Tuition Reimbursement, Employee Discounts, Scholarship Opportunities, and so much more!

*Benefits may vary by position, location, and union governance*

About Coke Northeast:

At Coca-Cola Beverages Northeast, we start with great people and great brands, in that order. We unite around a winning workplace culture that respects all people, promotes inclusion, and inspires achievement. From the leadership team to all 3,400 of our associates in our 29 locations, we strive every day to bring our mission, vision, and values to life in the Northeast.

Still interested in learning more about our company and culture? Take a few minutes to watch the videos below:

Day in the Life of Coca-Cola Employees:

  • Order Builders (Warehouse)
  • Truck Driver (Distribution)
  • Merchandisers
  • Fleet & Cooler Technicians
  • Machine Operator & Quality Assurance

Coke Northeast Employees on Career Growth:

  • Paul (Human Resources)
  • Rodney (District Sales Manager)
  • Susannah (Sr. Director of Public Affairs and Comm)

Background Verification:

Coke Northeast requires all applicants to undergo a criminal background verification process prior to commencing employment with the Company. Employment with Coke Northeast is contingent on the satisfactory completion of a pre-employment background check. Depending on position, drug screen results and/or driving records, including minor moving violations, will be evaluated according to Coke Northeast's guidelines to determine eligibility for the position.

Equal Opportunity Employer Statement:

Coke Northeast is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Not Specified
Reset Merchandiser *Immediate Hire* (pt)
✦ New
🏢 Crossmark
Salary not disclosed
Venice, FL 1 day ago
Reset Merchandiser Immediate Hire Part-time

CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along \"The Way to Market\" by delivering growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug, convenience store, and home improvement channels among others, and our solutions bolster our clients' capabilities for developing best practices, insight analysis, and customer targeting that always hit the mark.

We do this by excelling in four key areas headquarter selling, retail merchandising, store level marketing, and streamlining trade practices. In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in offices in the U.S., Canada, Mexico, Australia and New Zealand. Headquartered in Plano, Texas, CROSSMARK is a privately owned corporation.

Equal Opportunity Employer

Job Description

The Reset Merchandiser will be responsible for large-scale rearrangement of a store's products by stocking or restocking a product according to a new plan. This may necessitate tearing down and rebuilding whole sections of the store; the merchandiser must be able to follow a planogram, or diagram, of the new shelf or display. Resets can be quite large and complex, and completing them successfully requires merchandisers to be able to complete the work on schedule and according to plan.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience: High school diploma or general education degree (GED); Prior retail experience is preferred, but not required.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear; stoop, kneel, crouch, climb or balance. The employee is regularly required to lift up to 25 pounds and to occasionally lift up to 60 pounds from the floor to waist or chest high. Significant time driving a vehicle may be required. In general, resets can be very physical in nature. Reset activities could include: removing items from the shelf, moving shelves, building fixtures, reorganizing the products according to the plan-o-gram provided, replacing shelf tags, filling in new products and retrieving additional stock when necessary.

Computer Skills: Proficient use of a Personal Computer, printer and familiarity with Adobe, Word, Excel, and Outlook.

Tools: Daily access to the internet with the ability to meet system requirements, printer and phone. You must have access to reliable transportation. The reliable transportation must be able to transport you and any necessary materials from your home to execute a variety of work. Some basic tools may be required (such as hammer, screw driver, tape measure, etc.).

Operating a Personal Vehicle: In the event the associate drives a personal vehicle for business purposes, the associate is required to maintain a valid state-issued driver's license and the minimum auto insurance coverage specified by the associate's state of residence.

Work environment: Retail store environment with some travel. Some projects include early mornings (i.e. 6am).

Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Not Specified
Retail Reset Merchandiser- IMMEDIATE HIRE
✦ New
🏢 Crossmark
Salary not disclosed
Port chester, NY 1 day ago
Retail Reset Merchandiser- Immediate Hire

CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along \"The Way to Market\" by delivering growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug, convenience store, and home improvement channels among others, and our solutions bolster our clients' capabilities for developing best practices, insight analysis, and customer targeting that always hit the mark.

We do this by excelling in four key areas headquarter selling, retail merchandising, store level marketing, and streamlining trade practices. In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in offices in the U.S., Canada, Mexico, Australia and New Zealand. Headquartered in Plano, Texas, CROSSMARK is a privately owned corporation.

Equal Opportunity Employer

Job Description

Retail Merchandising Representative

As a retail merchandiser, you will be ensuring that a proper level of stock will be maintained, and that the merchandise is displayed appropriately with proper signage and favorable shelf space. This includes setup, plan-o-gram execution, as well as the stocking, facing, and rotating of the manufacture's product. You will also have the opportunity in many stores to build relationships with the store management.

Qualifications

Must be 18 or older

Must have personal transportation

Reset and plan-o-gram experience required

Must have daily access to a computer with internet connection

Additional Information

-Why is this position for you?

Permanent Part time (Looking for supplemental income? This is it!)

Primarily weekdays

Flexible schedule

* Paid weekly

Not Specified
reset merchandiser **IMMEDIATE HIRE**
✦ New
🏢 Crossmark
Salary not disclosed
Aurora, IL 1 day ago
Reset Merchandiser

CROSSMARK is a leading sales and marketing services company founded in 1908, and for over 100 years we have been working with retailers and manufacturers to increase product sales by employing more than 30,000 associates throughout the United States, Canada, Mexico, Australia, and New Zealand. We are headquartered in Plano, Texas.

Equal Opportunity Employer

CROSSMARK Part-time employees are paid weekly and are eligible to participate in our 401K retirement plan. Employees working a minimum of 10 hours a week are eligible for group voluntary benefit offerings. The benefits package does include a limited medical plan with optional coverage for vision and dental plans. Please attach resume to your application.

Not Specified
Mac Support Technician (JAMF)
Salary not disclosed
Lenexa, KS 6 days ago

Duration: 6 months contract


Job Description:

  • We are seeking a Mac Support Technician with hands-on JAMF experience to provide Tier 1 technical support for Mac devices and end users. This role is responsible for device deployment, troubleshooting, ticket management, and supporting day-to-day IT operations.


Responsibilities:

  • Provide Tier 1 support for Mac hardware, macOS, software applications, connectivity, and peripherals
  • Image, configure, and deploy Mac devices using JAMF
  • Manage device inventory, policies, and updates in JAMF
  • Perform password resets and assist users with MFA setup and troubleshooting
  • Troubleshoot email, VPN, Wi-Fi, and basic network connectivity issues
  • Use ServiceNow (or similar ticketing system) to log, track, prioritize, and resolve incidents
  • Escalate complex technical issues to Tier 2/Engineering teams as needed
  • Coordinate warranty repairs, device replacements, and hardware upgrades
  • Maintain documentation for common issues and solutions


Experience:

  • 1–3 years of IT support experience
  • Strong hands-on experience with Mac devices and macOS troubleshooting
  • Experience using JAMF for device management and deployment
  • Familiarity with ticketing systems (ServiceNow preferred)
  • Experience supporting password resets and MFA authentication


Skills:

  • Troubleshoot
  • Ticketing systems


Education:

  • Bachelor’s degree or equivalent experience.


About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Recruiter Details:

Name: Deepak

Email:

Internal ID: 26-04330

Not Specified
Service Desk Personnel
✦ New
Salary not disclosed
Nashville 1 day ago
Job Title: Service Desk Personnel Location: Nashville, TN 37243 Duration: 12 Months Job Summary: We are seeking a Service Desk Personnel to provide first-level technical support to end users.

The role involves handling support tickets, troubleshooting IT issues, and ensuring smooth operation of systems, devices, and applications.

Key Responsibilities: Handle incoming IT support calls (up to 30/day) and resolve issues.

Manage and update tickets using ServiceNow.

Perform Active Directory tasks (password reset, unlock accounts, user lookup).

Troubleshoot printers, server queues, and local print issues.

Provide network support (VPN, Wi-Fi, LTE, connectivity issues).

Support iOS devices (iPhones/iPads setup, reset, backup/restore).

Assist with video conferencing tools (MS Teams, Cisco WebEx).

Provide remote support using RDP, Teams, WebEx, MSRA.

Perform hardware setup and deployment.

Troubleshoot application issues (permissions, compatibility, browser vs installed apps).

Required Skills: Experience in IT Helpdesk / Service Desk / Call Center support.

Strong customer service and communication skills.

Knowledge of Active Directory, ServiceNow or ticketing tools, Networking basics (VPN, Wi-Fi).

Ability to multi-task and handle high call volume.

Ability to lift to 50 lbs.

Preferred Skills: Experience with IT call centers.

Experience with printer troubleshooting & deployment.

Exposure to mobile device management (iOS).

Familiarity with Cisco tools and collaboration platforms.
Not Specified
Central Operations Specialist
✦ New
Salary not disclosed
Buena Park, CA 1 day ago

JOB SUMMARY

Under supervision, performs central operations activities. Assisting branches by handling customer issues and ensuring daily transactions are processed appropriately at the branch levels and assisting the Bank Operation Officers within all aspects of the Department. Performs a variety of Operations Support and services functions; such as reviewing reports, preparing correspondence and participating in special projects designated to the department. Complies with all regulations which apply within the scope of the position, including Bank Secrecy Act.


DUTIES

  • Processes and performs the following functions: OASIS Review, Chargebacks, Foreign Item Collections, ATM Settlement, Cash Vault Balancing, Debit Card orders, FCRM Review.
  • Business and Personal online banking password resets.
  • Answer inquiries from branches regarding new accounts and other Bank policies and procedures.
  • Balance daily branch transit checks.
  • Process daily EIM-NSF/OD/Non-posted items.
  • Charge daily returned item and e-mail to branches.
  • Review daily non-posted GL.
  • Review Mobile Deposits and e-mail to branches
  • Research and adjustments.
  • Process ACH/ATM/POS disputes
  • Signature Card Scanning
  • Issuing Interest Checks
  • Process Bank Levies/Subpoenas
  • Process incoming and outgoing wires
  • Perform other duties as assigned


QUALIFICATIONS

  • EDUCATION: High school diploma or higher.
  • EXPERIENCE: 2-3 years branch/teller experience; knowledge of banking regulations


SKILLS/ABILITIES

  • PC literate
  • detail-oriented
  • strong communication skills
  • bilingual (English/Mandarin) a plus.


Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.


WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Disability insurance


Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Not Specified
General Manager (Retail)
✦ New
Salary not disclosed
Arlington, TX 8 hours ago

About the Role



As the General Manager, you will ensure the financial success and operational excellence of the store. You will take ownership and accountability for top-line sales, profitability, efficiency in meeting production quotas, and delivering key metrics in customer service. Working in alignment with company objectives, policies, and regulatory guidelines, you will execute strategic initiatives to drive business results.


Responsibilities



  • Financial Performance & Business Acumen: Take ownership of the store's Profit and Loss (P&L) statement, ensuring financial results meet or exceed budget targets. Drive top-line sales and profitability through strategic initiatives and effective management.
  • Operational Excellence: Ensure efficient operations by meeting production quotas and maintaining high standards of customer service. Prioritize the production process in the backroom, recognizing it as the driver of sales. Ensure products are processed and put on the sales floor promptly. Maintain a clean, organized, and efficient backroom where employees follow guidance to maximize productivity.
  • Leadership & People Development: Develop and train the Production Manager and Retail Manager through effective delegation and active involvement in their development. Foster a culture of continuous improvement and high performance among the management team. Encourage flexible deployment of staff in the backroom to meet production needs and drive sales.
  • Flexible Workforce Management: Create dynamic scheduling that aligns with business needs, ensuring coverage during peak times and reducing labor costs during slower periods.
  • Performance Management: Maintain a fair and equitable performance process, consistently evaluating and documenting employee performance to build bench strength and a talent pipeline for future openings.
  • Compliance: Ensure adherence to company policies, state and federal laws, including wage and hour compliance, human rights, and equal employment opportunities.
  • Customer Experience: Uphold a high standard of customer service by maintaining an organized, clean, and welcoming store environment.


Qualifications



  • Proficiency in both English and Spanish is preferred.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • High school diploma or GED preferred.
  • Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required.


Required Skills



  • Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
  • Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
  • Endurance: Able to stand for extended periods of time.
  • Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
  • Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
  • Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
  • Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
  • Footwear: Required to wear closed-toe shoes for safety purposes.
  • Repetitive Tasks: The job involves regular repetitive motions.


Preferred Skills



  • Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
  • Facilitate the onboarding process for new hires to ensure a seamless transition into their roles. Act as a key liaison between management and new team members, providing support and guidance throughout onboarding.
  • Develop a culture of continuous training and development to build bench strength and a talent pipeline for future openings within the store and the company.
  • Assist with dynamic employee scheduling and timekeeping monitoring to meet business needs.
  • Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.
  • Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.



Equal Opportunity Statement



We are committed to diversity and inclusivity in the workplace. We encourage applications from individuals of all backgrounds and experiences.

Not Specified
Customer Support Associate
Salary not disclosed
Howard, WI 3 days ago
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

Schedule - We are looking for someone who can work a rotating schedule. The rotating schedule starts as early as 6:45am and goes as late as 6:00pm. These are 8 hours shifts that change weekly. This position will also have to work one Saturday every 3-4 weeks from 7:30am-12:00pm. This is an in-office job, remote work is not an option.

Spanish speaking candidates are encouraged to apply!

The Customer Support Associate is primarily responsible for providing service on wide range of banking services via telephone and/or internet. Assists in development of customer relationships, including account service and sales.

As a Customer Support Associate, you will:


  • Answer incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry.
  • Provide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.
  • Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.
  • Assist internal customers with various network and software password resets and functionality.
  • Maintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.
  • Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.
  • Maintain and orders department supplies and equipment.
  • Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
  • Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  • Perform all other duties as assigned.


Qualifications:


  • High School diploma or equivalent
  • Understanding of banking and related products and services typically acquired through 1-3 years of experience in a bank customer service role
  • Must work both independently and be a team player
  • Ability to sit for prolonged periods on the phone and concentrate visually on a PC
  • Position requires judgment, tact and on-the-spot decision making
  • Effective verbal and written communication skills and strong interpersonal skills


Benefits:




  • Medical, Dental, Vision, & Life Insurance
  • 401(k) with a company match
  • PT0 & 11 1/2 Paid Holidays


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled
Not Specified
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