Help Desk Analyst (Level 1)

Help Desk Analyst (Level 1) Onsite – Monday–Friday | Syosset, NY Full – time / Direct Hire role | Salary range: $50,000
- $60,000 Must be legally authorized to work in the US without sponsorship We are hiring a customer-focused Level 1 Help Desk Analyst to join our Network Operations Center in Syosset.

This individual will serve as the first point of contact for end-user technical support, handling desktop, software, hardware, and basic networking issues in a fast-paced corporate IT environment.

This is a hands-on, user-facing role ideal for someone with strong troubleshooting skills, solid communication abilities, and the drive to grow within IT operations.

What You’ll Do Provide Tier 1 technical support (in person, phone, remote) Troubleshoot Windows 10, Windows 11 and Mac OS X issues Support Active Directory (users, groups, password resets) Assist with VPN connectivity and basic networking (TCP/IP, DNS, DHCP) Image and deploy workstations Support iOS/Android device setup Escalate complex issues to senior team members Document tickets and create basic support documentation What We’re Looking For Prior end-user support experience Strong break/fix troubleshooting skills (PCs & software) Experience with Active Directory and Microsoft 365 Basic networking knowledge Professional, high-energy, customer-service mindset Ability to work independently and within a team CompTIA A+ Certification preferred Able to lift computer equipment up to 50 lbs.

as needed (i.e.

ability to move a full-size PC from one office to another)