The Workshop Lambeth Jobs in Usa

Job Description: We are looking to hire SIX (6) experienced and dynamic Enterprise Agile Coaches to join our Agile Center of Excellence (CoE).

As we lead the IT organization through its Agile Product Transformation, these critical consulting roles will require a blend of technical expertise, coaching and change management skills, and deep knowledge of Agile principles and practices.

The role involves hands-on coaching, mentoring, and guiding product teams, product leaders, and stakeholders in their Agile adoption journey.

This role will be expected to coach with a strong emphasis on adopting Agile methodologies, fostering collaboration, and driving continuous improvement and alignment with organizational goals.

Reporting to the Deputy CTO and/or the Director of the Center of Excellence, this role is pivotal in driving Agile practices while ensuring alignment with the broader transformation strategy at IT.

Key Responsibilities Agile Transformation Coaching: Collaborate with CoE leadership to create and execute a tailored Agile transformation roadmap.

Be a mentor, influencer, and change advocate, helping the teams discover new ways of working and collaborating at the enterprise level.

Support and provide coaching to large-scale Agile Product transformation initiatives, executing outcome-based plans to drive Agile adoption, cross-team collaboration, and operational excellence.

Coach teams, Scrum Masters, Product Owners, and other stakeholders on Agile frameworks (e.g., Scrum, Kanban, SAFe) to foster Agile maturity.

Partner with product teams to adopt Agile and product-focused practices, enhancing delivery and business value.

Act as a trusted advisor to teams and mid-level leadership, reinforcing Agile principles and practices.

Training and Facilitation: Design and deliver interactive workshops, training sessions, and hands-on labs to upskill teams and leaders on Agile principles, tools, and practices.

Tailor training materials for different types of teams, like Infosec, Operations, user-facing applications, etc.

Educate teams on technical best practices, including DevOps, XP engineering practices (TDD, CI/CD, pairing), and Lean principles.

Continuous Improvement: Promote a culture of learning and adaptation by embedding effective retrospectives and metrics-driven decision-making.

Analyze team performance data to identify areas for improvement and recommend and implement actionable strategies.

Stakeholder Engagement: Work closely with cross-functional teams to identify challenges in Agile adoption and provide tailored coaching support.

Facilitate alignment and collaboration among teams and stakeholders to ensure a smooth Agile transformation journey.

Best Practices Implementation and Tools: Agile practices, metrics, and workflows across teams.

Leverage Jira, Confluence, Jira Align, and other Atlassian tools to enhance Agile process optimization, workflow streamlining, and optimized reporting.

Standardize and monitor metrics for team health, velocity, and overall transformation progress.

Qualifications Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.

Experience: Minimum 5 years of software development experience.

At least 8 years in Agile coaching roles.

Proven experience coaching for Agile product transformations in large, complex environments.

Certifications: Certified Agile Coach (ICP-ACC, ICP-ATF), Certified Scrum Professional (CSP), SAFe Program Consultant (SPC), or equivalent credentials.

Technical Proficiency: Comprehensive expertise in Agile frameworks such as Scrum, Kanban, SAFe, and LeSS.

Strong systems thinking and ability to navigate complex organizational structures.

Deep understanding of technical practices, including CI/CD pipelines, automated testing, and DevSecOps.

Soft Skills: Exceptional communication, facilitation, and conflict-resolution skills.

Proven ability to inspire and motivate teams.

Agile Expertise: Comprehensive understanding of various Agile frameworks (Scrum, Kanban, SAFe, LeSS) and their practical applications.

Deep and wide experience driving Agile adoption and transitioning teams or organizations from traditional methodologies to Agile.

Preferred Experience: Knowledge of Lean Portfolio Management and product-centric practices.

Understanding of organizational behavior and change management principles.

Proven track record of fostering continuous learning and improvement within teams.

Preferred Skills Expertise in metrics-driven coaching, leveraging Agile metrics to inform decisions and drive improvements.

Experience with organizational behavior and change management principles.

Familiarity with Lean Portfolio Management and product-centric ways of working.

Strong emphasis on continuous learning and professional development.

As an Agile Coach Consultant, you will play a critical role in supporting IT's Agile transformation journey, focusing on coaching teams and fostering collaboration.

This is an opportunity to guide teams in adopting Agile practices, driving improved outcomes, and contributing to a transformative cultural shift within the organization.

This position emphasizes coaching and collaboration without direct managerial responsibilities, aligning with the broader organizational strategy set by CoE.

Technical Proficiency: o Comprehensive expertise in Agile frameworks such as Scrum, Kanban, SAFe, and LeSS.

o Strong systems thinking and ability to navigate complex organizational structures.

o Deep understanding of technical practices, including CI/CD pipelines, automated testing, and DevOps.

Soft Skills: Exceptional communication, facilitation, and conflict-resolution skills.

Proven ability to inspire and motivate teams.

Agile Expertise: Comprehensive understanding of various Agile frameworks (Scrum, Kanban, SAFe, LeSS) and their practical applications.

Preferred Experience: o Experience transitioning teams or organizations from traditional methodologies to Agile frameworks.

o Knowledge of Lean Portfolio Management and product-centric practices.

o Understanding of organizational behavior and change management principles.

o Proven track record of fostering continuous learning and improvement within teams Agile, Product, Transformation

Empower Individuals to Reach Their Full Potential! Goodwill SoCal is looking for a compassionate and organized WCD Programs Specialist to help participants overcome barriers and achieve employment success through personalized coaching and support.

What You’ll Do: Provide case management, needs assessments, and employment counseling.

Facilitate job readiness workshops and connect participants to training opportunities.

Develop individualized employment plans and track participant progress.

Maintain accurate documentation and ensure compliance with program standards.

What You Bring: High school diploma/GED required; some college coursework preferred.

1–2 years of case management, career counseling, or workforce program experience.

Strong organizational and communication skills.

Bilingual (Spanish/English) and Salesforce experience preferred.

Join a team where your work transforms lives and contributes to building stronger, more inclusive communities.

Job Summary We are seeking a highly experienced and results-driven Senior Business Systems Analyst (BSA) with deep proficiency in Oracle Order Management (OM) and the Order-to-Cash (O2C) workflow, particularly within Oracle E-Business Suite (EBS).

The ideal candidate will possess hands-on experience with Fusion connectivity, a strong technical background, and working knowledge of Azure integration.

Exceptional communication and stakeholder management skills are essential for success in this role.

Key Responsibilities Analyze, design, and implement solutions for OM and O2C business processes within Oracle EBS.

Act as a subject matter expert for the O2C workflow, ensuring seamless process integration and optimal system performance.

Lead or support integration initiatives between Oracle EBS and Oracle Fusion applications, ensuring data consistency and process alignment.

Collaborate with cross-functional teams including business stakeholders, developers, and architects to gather requirements, define solutions, and drive implementation.

Prepare and maintain comprehensive documentation including business requirements, functional specifications, process flows, and test cases.

Provide hands-on support for issue resolution, root cause analysis, and continuous improvement of O2C and integration processes.

Leverage knowledge of Azure integration services (e.g., Logic Apps, Data Factory, Service Bus) to support or design cloud-based integrations.

Facilitate and participate in meetings, workshops, and presentations with both technical and non-technical stakeholders.

Train end users and create knowledge transfer materials as needed.

Stay current with Oracle and Azure technology trends and recommend best practices for process and system enhancements.

A-Line Staffing is now hiring a Director of Finance in Dallas, TX ! The Director of Finance will be working for a respected healthcare organization and has career growth potential.

See additional details below.

Director of Finance Highlights • The pay for this position is $61.06 – $103.85 per hour • Monday – Friday, 8:00 AM – 5:00 PM • Onsite position • This position is permanent placement Responsibilities • Provide strategic financial oversight and operational direction for the organization’s foundation.

• Ensure financial integrity, regulatory compliance, and adherence to state and federal requirements.

• Serve as a liaison between the foundation and the broader hospital system.

• Analyze workflows, job design, and operational processes to improve departmental efficiency and productivity.

• Develop and monitor annual budgets to ensure resources align with departmental goals and objectives.

• Establish and maintain internal controls to support compliance with regulatory and accreditation standards.

• Develop, implement, and monitor departmental goals that support organizational objectives.

• Lead, train, supervise, and evaluate finance team members while promoting professional development.

• Stay current with industry trends, regulatory changes, and best practices in finance and nonprofit management.

Requirements • Bachelor’s degree in Accounting, Finance, Business Administration, or related discipline (Required) • Master’s degree in Accounting, Business Administration, or Public Administration (Highly Preferred) • 7+ years of experience in a financial leadership role (Required) • 4+ years of experience in the nonprofit sector (Required) • Foundation financial management experience (Highly Preferred) • Healthcare finance experience, preferably within a large hospital system (Required) • Experience with grant funding and financial oversight of grants (Required) • Strong knowledge of GAAP, financial reporting, and internal controls • Advanced analytical, leadership, and communication skills • Proficiency with accounting systems and Microsoft Office tools Benefits Available • Benefits are available to full-time employees after 90 days of employment.

• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

If you are interested in this Director of Finance position, APPLY , or contact .

Obtain approval from finance sources on all finance deals Improving the administrative, finance/accounting Obtain finance approval from lending institutions on all finance deals Prepare detailed annual financial budget and monthly financial forecasts Manage all financial aspects including monthly financial reporting, financial forecasts and plans Maintain financial accounting systems for cash management Prepare all finance reporting to meet corporate requirements Manage finance department specific projects including basic accounting, financial analysis & reporting Attend corporate and operations finance meetings Spanning several professional finance managers Leading all financial aspects including accounting, reporting, financial planning and analysis, and financial systems Meet accounting financial objectives by forecasting requirements Serve as a finance and accounting liaison betweenbusiness Serve as a finance and accounting liaison between business Develop performance metrics for finance department Ensure quality control over financial transactions and financial reporting Increasing the overall financial literacy and delivering accounting and finance workshops Facilitate excellent financial planning and financial analysis of business Perform complex financial analysis and accounting Control related to corporate finance, and financial risk and cash management

Under general policy guidance and direction of the Public Works Director, the Street Manager performs complex supervisory, administrative, maintenance and construction work in planning, organizing, directing, and supervising the operations and maintenance functions of the Street Department for the Village of Ruidoso.?? This position is exempt from FLSA.

Regular work hours are 8 am to 5 pm, Monday through Friday, however hours will be determined by whatever is necessary to do a quality job.?? This will include some nights, weekends and holidays.???? The Street Manager reports directly to the Public Works Director.

The Street Manager directs the daily operations of the Street Department including paving and maintenance of streets, maintenance and repair of storm drainage facilities, monitoring weather conditions and scheduling of snow removal, assessing needs and procuring materials and equipment, monitoring and arranging for repair of street and school zone lights, and managing the heavy equipment maintenance shop for the Village of Ruidoso.?? Primary focus is to ensure that the Street Department performs critical functions on a daily basis.

Oversees and directly processes critical paperwork.

??Schedules and assigns staff to daily tasks.

??Monitors compliance with safety requirements and investigates work related accidents and injuries.?? This position assists in developing and implementing policies and procedures to advance the department's mission, goals and objectives.?? Determines and recommends to the Public Works Director, levels of staff and equipment needed to effectively provide services to the Village.

Supervises assigned operations to achieve goals within available resources; plans and organizes workloads and staff assignments; trains, motivates and evaluates assigned staff; reviews progress and directs changes as needed Hires, evaluates, promotes, disciplines, and terminates employees following established procedures and policy Prepares budget and budget documentation and administers budget throughout the fiscal year.?? Oversees the maintenance and operation of the asphalt plant and makes sure it complies with all EPA permits and requirements Writes and processes Requests for Proposals (RFP), bids, grant applications, contracts, and other documents as assigned and monitors associated documents and reporting requirements through completion Supervises the Administrative Assistant II to make sure all the business function of the division are running smoothly and provides assistance on complicated projects In consultation with the mechanic, prioritizes repair of equipment Assist and directs employees on providing routine daily equipment checks Provides employee assistance to the mechanic when repairing equipment Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

Plan for and arrange to acquire in a timely manner the parts, materials and supplies required for snow removal and safe travel during severe weather events Monitors severe weather conditions and schedules crews and equipment as required Plans and implements snow removal routes, snow plow drivers and equipment operators Monitors road conditions before and during storm events and makes crew callouts as required Coordinates with other VOR departments to provide their assistance with storm event response Communicates with media and other agencies on road conditions during storm events Monitors condition of Village streets and plans for repairs or maintenance Schedules and oversees street paving, chip seal and striping activities Schedules and oversees maintenance and repair of storm drainage facilities Schedules and oversees mowing and vegetation removal within public rights-of-way Ensures that equipment is in safe working order and that all necessary supplies are available Schedules and coordinates staff and equipment to assist other Village departments with projects Operates heavy equipment ??Other Responsibilities or Job Requirements Reviews private project development plans for compliance with codes, regulations, and standards, adequacy of applications for permits and compliance with approved plans Makes recommendations to the Public Works Director on applicable codes, regulations, and requirements Monitors traffic lights and school zone signals and either assigns staff to maintain or contact NMDOT for maintenance and repair Monitors street sign condition and arranges for appropriate maintenance or repair Communicates official plans, policies and procedures to staff Attends all regular meetings of the Village Council; attends special meetings of the Village Council, departments, or administration at which attendance may be required Ensures that employees have all required training related to safe work practices and operation of equipment Prepares reports for the Public Works Director as requested Monitors expenditures in order to stay within budget Issues written and oral instructions Ensures computer is backed up once a month and adheres to Village of Ruidoso IT Policies Processes employee time sheets and leave requests Adheres to all Village of Ruidoso policies, directives and procedures Adheres to all Departmental policies, directives and procedures Ensures that any on-the job injury is reported immediately and followed up with appropriate forms and actions Reports any suspected fraud and/or abuse to the Public Works Director Ensures any reports of harassment are immediately reported and appropriate actions are taken The above statements are not a complete list of all responsibilities and duties performed by employees in this job.?? As a condition of employment, employees are required to perform other related duties and special projects as assigned.

Physical Demands Use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms Will be required to climb or balance, stoop, kneel, crouch or crawl.

Frequent pushing, pulling, lifting, and/or moving up to 50 pounds Frequent bending or squatting required.

??Work Environment May work a fairly irregular schedule including long hours, weekends and holidays Works near moving mechanical parts Works in inclement weather including plowing and shoveling snow in adverse conditions Exposed to wet and/or humid conditions, fumes or airborne particles, toxi or caustic chemicals, risk of electrical shock, and vibration Called when needed.

Noise level can be moderate to loud in work environment.

Travel Requirements Limited travel outside Village ??? ability to travel for activities such as classes, and workshops in and out of the service area.

Qualifications Bachelor's degree in construction management, civil engineering or related field and two years street construction and maintenance experience including two years supervisory experience OR AA in construction management, engineering or related field and four years street constructions and maintenance experience including three years supervisor experience OR high school education and six years street construction and maintenance experience including three years of supervisory experience Class A Commercial Driver's License preferred.?? Experience with heavy equipment operation and maintenance.

Field construction experience.

Ability to balance a variety of duties, prioritize, and meet deadlines.

Ability to communicate effectively, orally and in writing.

Ability to make fair and concise decisions.

Must be able to pass regular criminal history checks.

Must be willing to take and pass a drug/alcohol test and comply with Village "Drug Free" Policy.

Must possess and maintain a valid New Mexico motor vehicle operator's permit of appropriate classification and endorsement as required.?? Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law.?? MVR background checks will be conducted by the Village.

Knowledge of: street and drainage maintenance and repair; state and federal highway regulations; Street Department policies and procedures and the Village Personnel Manual; practices, procedures and regulations of a municipal street maintenance operation; state and federal highway regulations; how to run and maintain and asphalt plant and the permitting requirements for the EPA; Knowledge of safety policies and practices for working in the public right-of-way; the principles and practices of employee supervision and training; street maintenance and construction operations and techniques, including street repair, routine maintenance, major maintenance, construction, snow removal, and street sweeping; operation of street maintenance and construction equipment, including dump trucks, graders, loaders, back hoes, snow plows, and street sweepers.

Skill in: supervising the day-to-day operations of a street maintenance and construction operation; understanding and interpreting construction plans and guidelines; managing a work force involved with diverse projects in various location; following and monitoring safety guidelines and procedures, supervising and training employees; communicating in person and in writing; establishing and maintaining routine working relationships with citizens, businesses, and employees.

Ability to: maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting, standing, or walking for extended periods of time, driving or riding in vehicles; work in stressful environment and deal effectively with stress.

Closing Statements Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position.

In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.

This job description is subject to change as the needs of the organization and Department change or the requirements of this position change.

PI282933824

PURPOSE OF THIS POSITION The purpose of a Licensed Physical Therapy Assistant is to implement patient plans of care under the direction of the Physical Therapist.

Under the direction of a Physical Therapist, performs tasks to maintain department in a neat and organized condition.

JOB DUTIES/RESPONSIBILITIES Duty 1: Implements patient care plan as assigned by the Physical Therapist, and reports on patient condition, reactions, and response to treatment.

Duty 2: Accurately documents patients scheduled appointments in conjunction with rehabilitation staff to ensure patient continuity of care and patient satisfaction.

Duty 3: Ensures understanding from the patient, family, referring doctor, and other professionals regarding progress, problems, home programs, and other issues related to the therapeutic process Duty 4: Develops, implements, and evaluates therapeutic physical therapy programs and services.

Duty 5: Accurately maintains records of work performed to ensure proper documentation, billing, and hours worked in compliance of organizational, state, and federal regulations.

Duty 6: Maintains equipment and supplies used as part of the therapeutic process.

Duty 7: Practices safety, environmental, and/or infection control methods.

Duty 8: Performs miscellaneous job-related duties as assigned.

Duty 9: Continues professional growth by attending educational meetings, workshops, visiting related facilities, and reading professional literature to ensure compliance with regulating physical therapy board, and state licensure requirements.

Duty10: Participates in 4 activities per year within the community that promotes the rehabilitation department.

Duty 11: Attends 10 staff meetings per year to ensure communication of departmental and organizational updates and changes.

Duty 12: Acute setting- meet or exceed 2.0 units per patient visit.

Outpatient setting- meet or exceed 3.0 units per patient visit.

REQUIRED QUALIFICATIONS Graduate of accredited Physical Therapy Assistant program Currently licensed in the State of Ohio Health Care provider CPR Certified A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state).

You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.

Positive service-oriented interpersonal and communication skills required.

Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.

The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.

Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures PREFERRED QUALIFICATONS 3-5 years of experience working in an outpatient facility specifically with orthopedic patients in a fast paced environment PHYSICAL DEMANDS General: Frequently pushes patients in wheelchairs (100-350 lbs.) into and out of treatment areas and adjusts patient’s position for table or computer access.

Also assists patients to adjust extremities or re-position upper body in chair.

Frequently applies modalities, e.g.

H.P., ultrasound, EGS.

Frequently travels within building to locate patients on units, treat patients in other clinical areas, or to assist in-patient transport.

Frequently transports patient’s folders, treatment materials, and office supplies (1-5 lbs.).

Frequently pushes/pulls file and storage cabinet drawers to retrieve and return materials.

Frequently changes body position from sit-stand or stand-sit during treatment, documentation, general office activities.

Occasionally provides steadying or light assistance to ambulatory patients for standing or walking within the department or in hallways.

Occasionally lifts/adjusts patient seated in wheelchair with or without assistance.

Fine Motor Coordination: Frequently writes to document patient care or to demonstrate or assist patient during treatment; occasionally types on computer to retrieve reports.

Frequently uses fine motor skills during palpation of muscle function, or deep muscle massage.

Verbal Expression: Frequently presents treatment stimuli verbally to provide verbal assistance to patients in order to ensure proper body position.

Presents information verbally to other professionals in formal and informal meetings, case staffing, and in telephone consultations.

Hearing: Hearing involved in receiving verbal information from other professionals and obtaining information form patients for proper documentation.

Vision: Frequently must read literature, reports and other written materials from other professionals, and CIS and billing computer terminals.

Environmental Factors: The practice of medical physical therapy involves occasional risk of infection (e.g., MRSA, hepatitis, and other blood borne pathogens) which requires the use of safety precautions such as surgical masks, gowns, gloves, and special hand-washing procedures.

Materials and treatment surfaces may also require special handling.

This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)

Overview Client is seeking a contract CX / Process Engineering professional to support enterprise transformation initiatives.

You will lead discovery and facilitation, document current-state processes and experiences, design future-state workflows, and translate findings into clear business and technical requirements to enable solutions such as automation, AI, OCR, and platform enhancements.

Core Responsibilities Lead discovery with cross-functional partners; define scope and problem framing Design and facilitate stakeholder working sessions; capture outputs and drive closure Create reusable artifacts including process maps, journey/experience documentation, requirements, and supporting documentation (RACI/SIPOC where applicable) Analyze qualitative and quantitative inputs to identify pain points, root causes, and improvement opportunities Develop future-state workflows and recommendations to improve experience, efficiency, risk posture, and cost Communicate progress, risks, and dependencies with strong documentation discipline Support adoption with change materials (impacts, communications, stakeholder readiness) Essential Qualifications, Skills, and Technologies 5+ years leading cross-functional process improvement, process engineering, and/or design thinking initiatives (client and/or employee experience) End-to-end process design and documentation (current-state and future-state) Strong facilitation and stakeholder management, including senior stakeholders Requirements writing and the ability to translate designs into implementable needs (business and technical) Analytical problem-solving and comfort working in ambiguous, complex environments Experience supporting transformation initiatives and sustaining adoption Bachelor's degree in Business, Engineering, or a related field Preferred (Nice-to-Have) Skills or Experience Financial services domain exposure Salesforce experience Loan Operations or Wealth Operations process and technical exposure Lean / Six Sigma and/or User-Centered Design certification Work Details (include only if present: schedule, location, onsite/hybrid/remote, travel, contract duration) Contract role Travel: as needed based on workshop cadence and stakeholder needs Must be able to operate a motor vehicle with a valid driver's license Physical demands include prolonged sitting, frequent PC/laptop use, and occasional lifting up to 10 lb Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Powertrain Assistance Center (PAC) At Percepta, we bring first-class service across each market we support.

As a Technical Representative II in Melbourne Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing • Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.

• Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.

• Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.

• Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.

• Review digital photographs and supporting documentation.

• Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.

• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.

• Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.

• Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.

• Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN) • Provide assistance to F/L dealerships submitting powertrain warranty registrations.

Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.

What You Bring to the Role • High School Diploma or equivalent • Minimum 2-3 year of customer service experience • Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training
- preferred A Bit More About Your Role • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to read and understand workshop manual and electrical schematics • Ability to speak confidently about repair procedures • Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems • Communicate and articulate in a professional and effective manner both verbally and written • Ability to provide technical coaching and feedback to TSR I & II level agents • Ability to exercise independent judgment and decision making • Reasoning ability and logical thinking • Strong computer and typing skills
- speed and accuracy of 40-60 WPM required • Intermediate computer skills required, i.e.

Web Browsing, Email • Two years of customer service experience with an emphasis on chat required • Ability to maintain the highest level of confidentiality • Basic knowledge of Microsoft Outlook, Excel, and Word preferred • Ability to work in a team fostered environment • Ability to work in a multi-tasked environment, while prioritizing and organize work About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breath and play by them everyday.

As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.

Our programs offer incentives and promote physical, mental, and financial wellness.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

Percepta is an Equal Opportunity Employer.

Position: IT PMO Project Manager Location: Corning, NY area or Charlotte, NC area preferred.

Remote candidates in Eastern or Central Time Zones considered.

Interview Process: Two Rounds.

First Round Video Interview with PMO Panel.

Second Round Video Interview with PMO & Project Sponsor Panel.

Third round may be possible for candidate determination.

Travel Requirement: Candidate may be required to Corning, NY or Charlotte, NC to participate in project workshops.

Advance notice will be provided.

Travel is not expected to exceed 25%.

Position Type: Full-Time / Contract Assignment anticipated through end of 2026.

Possibility of extension based on demand.

About the Role We are seeking an experienced, results-driven IT PMO Project Manager with recent ServiceNow platform implementation experience to lead complex, enterprise-scale initiatives.

This role is ideal for a delivery leader who has hands-on experience managing ServiceNow deployments, understands product-centric delivery models, and can effectively operate in Agile and Scrum environments.

The successful candidate will take ownership of delivery outcomes, proactively manage risks and issues, engage stakeholders, and ensure solutions are delivered in alignment with clients quality, compliance, and governance standards.

Client is a global leader in innovation and technology.

As an IT PMO Project Manager supporting the ServiceNow delivery focus, you will play a key role in enabling scalable platforms, modern service delivery, and product-oriented ways of working that directly support business transformation.

If you are a delivery-focused leader with strong ServiceNow implementation experience and a passion for Agile, product-centric execution, we encourage you to apply.

Key Responsibilities 1.

Project & Product Delivery Ownership • Lead end-to-end delivery of ServiceNow platform implementations, ensuring scope, schedule, budget, and quality objectives are met.

• Drive accountability for project and product outcomes, proactively resolving delivery challenges.

• Understand and manage the distinction between product-based delivery (roadmaps, backlogs, continuous value delivery) and traditional project execution.

• Ensure delivery aligns with enterprise PMO standards while supporting Agile delivery models.

2.

ServiceNow Implementation Leadership • Manage ServiceNow deployments and enhancements across multiple modules, including: • HR Service Delivery (HRSD) • Finance-related workflows and integrations • IT Infrastructure / ITSM / ITOM • Coordinate cross-functional teams including business stakeholders, ServiceNow developers, platform owners, and vendors.

• Ensure platform configurations, integrations, and releases align with business outcomes and architectural standards.

3.

Agile & Scrum Execution • Lead delivery using Agile and Scrum methodologies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.

• Partner closely with Product Owners to manage backlogs, prioritize features, and deliver incremental value.

• Support teams transitioning from project-centric to product-centric operating models.

4.

Project Leadership & Governance • Develop and maintain project plans, delivery roadmaps, milestones, and resource plans.

• Own and manage RAID (Risks, Assumptions, Issues, Dependencies) logs and ensure timely mitigation and escalation.

• Provide clear, concise status reporting and executive-level communication.

• Ensure alignment between delivery teams, PMO governance, and business strategy.

5.

Stakeholder Engagement & Communication • Build strong relationships with business leaders, product owners, and technical teams.

• Act as the primary point of contact for delivery status, risks, and decisions.

• Engage senior leadership and key decision-makers to maintain momentum and alignment.

6.

Quality, Compliance & Continuous Improvement • Ensure adherence to clients quality, compliance, and governance standards.

• Promote continuous improvement through lessons learned, retrospectives, and delivery metrics.

• Ensure deliverables meet agreed-upon acceptance criteria and business expectations.

Qualifications Education • Bachelor's Degree (minimum required) Experience
* *• 7 years of IT project/program management experience, preferably within a PMO environment.
** ** • Direct experience implementing the ServiceNow platform (end-to-end) within the past 5 years.
** • Proven delivery experience with ServiceNow modules supporting HR, Finance-related workflows, and Infrastructure / ITSM / ITOM.

• Demonstrated success leading complex, cross-functional initiatives in enterprise environments.

• Experience operating in product-centric delivery models and managing the transition from project-based delivery.

Certifications
** • PMP (Project Management Professional) certification required.
** PLEASE NOTE: • Submissions are required to include the candidate's PMP Certification Number and Active Dates listed.

Submissions that do not have this information will not be considered for shortlisting.

• Agile and/or Scrum certification (CSM, PMI-ACP, SAFe, or equivalent) strongly preferred.

• ServiceNow certifications preferred, including but not limited to: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist (CIS) – HR Service Delivery, ITSM, ITOM, or related modules • ServiceNow Certified Application Developer (CAD) Skills & Competencies
** • Strong understanding of Agile, Scrum, and hybrid delivery models.
** • Ability to manage project plans, roadmaps, backlogs, and RAID logs effectively.

• Exceptional stakeholder management and communication skills.

• Proven problem-solving, decision-making, and escalation capabilities.

• Detail-oriented with a strong commitment to delivery quality and compliance.

• Ability to lead without authority and influence across organizational boundary Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.