Terraform Github Provider Jobs in Usa

Role - Contact center engineer - Five9

Location : Phoenix, AZ (Onsite)

JD:

8+ years of commercial software development experience

Design and implement scalable Caas and IVA solutions leveraging Google Cloud and Google CX

(Dialoglow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five and enterprise systems.

* Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

* Architect, implement, and optimize Five CRaas solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.

* Lead integrations and migrations leveraging Five APls and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WeRTC, security configuration (RAC, PCI/HIPAA), and transition from legacy contact center platforms to Five.

* Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/D pipeline. DevOps and Observability.

* Experience with automated release management using GitHub Actions.

* Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.

* Good understanding of data structures, algorithms, and design patterns

* Great written communication and documentation abilities

* Strong understanding of cloud security architecture and Encryption and OAth.

* Looks proactively beyond the obvious for continuous improvement opportunities.

* Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.

* Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.

Looking for a 10+ years of experience in full stack software development, including front-end, back-end, and database technologies in Bothell, WA and its an onsite role.

• Bachelor’s degree in computer science, software engineering, or a related field preferred
• Proficiency in modern programming languages and frameworks such as Python, JavaScript, Java, Next JS, Node.js, React js
• Strong working experience with GenAI, LLM Models, MCP, Vector DB, RAG, Vertex AI, Agentic AI frameworks like NGA, ADK or LangChain/LangGraph, creating AI agents.
• Strong experience with Cloud platforms like GCP, Azure or AWS and cloud technologies like OpenStack, Terraform, Ansible or Chef
• Experience working with LLM observability, analytics, evaluations, testing and annotation using tools like LangSmith, LangFuse, Streamlit, Arize or similar tools.
• Strong experience working with AI/ML development
• Strong experience working with Databases like Cassandra, MongoDB or similar.
• Strong understanding and working experience of microservices architecture, RESTful APIs, Caching and related technologies
• Familiarity with containerization and orchestration tools such as Docker and Kubernetes
• Proficiency in version control systems like Git, and experience with CI/CD tools such as Jenkins, GitHub, Maven, Nexus, JFrog or Sonar
• Strong experience in Unit and Function testing using Junit, Mockito/JMock, Selenium, Robot, Cucumber, SoapUI or Postman
• Strong problem-solving, analytical, and debugging skills.
• Excellent written and verbal communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
• Demonstrated experience in mentoring and providing technical leadership to other engineers.

• Nice to have skills:
• Google CCAI platform (DialogFlow), Vertex AI, Graph QL, BigQuery, Conversation Graph, LLM as Judge

Position: Infra Maintenance- VMWare Consultant

Location: San Jose, CA (Hybrid)

Employment: Contract

Required Skills:

• Strong hands-on experience in deployment and troubleshooting of VMware vSphere (must-have).
• Practical experience managing ESXi hosts, clusters, storage, and virtual networking.
• Working knowledge of Kubernetes concepts (nodes, pods, services, namespaces, ingress, storage, RBAC).
• Experience installing and operating Kubernetes clusters on bare metal or virtualized environments.
• Experience with Canonical MAAS for bare-metal provisioning, commissioning, and deployment workflows.
• Hands-on experience with Cisco switch configuration (CLI-based).
• Solid understanding of L2/L3 networking concepts:
• VLANs, trunking, STP
• Static routing, basic dynamic routing concepts
• Subnetting, routing tables, ACLs, NAT basics
• Strong experience with Linux administration (Ubuntu/CentOS/RHEL or similar).
• Hands-on experience with Terraform and/or Ansible
• Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps) for automated infra and application deployments.
• Understanding of version control (Git) and standard branching/PR workflows.

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 115 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.

CAS is currently seeking a Software Engineer. This position will be located in our headquarters in Columbus, Ohio.

Job Summary:

In this role, you will design, build, and deploy software applications, services, and systems that advance the scientific capabilities of CAS Custom Services, offering expert scientific knowledge management consulting and custom informatics solutions. As a member of an Agile team, you will work closely with product owners and teammates to refine backlogs, groom epics and user stories, and prepare for upcoming sprints. Success in this role requires a strong understanding of project processes, the ability to collaborate effectively, and a proactive approach to solving technical challenges.

Job Duties:

Software Development

• Design, develop, and enhance complex software applications, services, and systems across multiple Agile delivery teams, applying advanced engineering principles to deliver high‑quality CAS products and solutions.
• Exercise independent technical judgment to evaluate requirements, propose architectures, and implement scalable, maintainable code aligned with organizational standards and emerging best practices.

Backlog & Sprint Collaboration

• Partner strategically with product owners and cross‑functional teammates to refine and prioritize, ensuring clarity of scope, feasibility, and alignment with broader product roadmaps.
• Leverage domain expertise to influence backlog quality, identify dependencies, mitigate risks, and shape sprint deliverables that advance product and organizational objectives.

DevOps, Automation, and Engineering Excellence

• Champion modern engineering practices by advancing automated testing frameworks, continuous integration/continuous delivery (CI/CD), and robust change‑control methodologies.
• Identify and implement opportunities for process optimization, proactively improving reliability, efficiency, and speed of delivery across the development lifecycle.

Cross-Functional Engagement & Influence

• Build influential relationships with stakeholders across CAS to align technical execution with business needs, resolve cross‑team challenges, and accelerate shared outcomes.
• Serve as a trusted technical partner, contributing expertise, anticipating impacts, and ensuring solutions integrate effectively across functions.

Continuous Learning & Technology Foresight

• Stay ahead of emerging technologies and industry trends, proactively assessing their application to CAS solutions and influencing team adoption of modern tools, patterns, and practices.
• Engage in ongoing professional development through formal training and peer collaboration, contributing to a culture of knowledge sharing and technical excellence.

Qualifications:

• Bachelor’s degree: Computer science or engineering, or equivalent experience.
• 8+ years of software development and application delivery experience
• Coursework or familiarity with chemistry preferred
• Strategic thinking and strong communication and interpersonal skills. Strong team player with team spirit. Able to communicate effectively across all levels of management in a highly matrixed and/or agile environment.
• Experience in leadership roles on application delivery teams
• Demonstrated passion for coding, learning, and improving craftsmanship
• Willingness to develop cross-functional skills to support the Agile team’s needs
• Demonstrated self-motivation and initiative. Able to motivate team members to be creative and efficient .
• Ability to work independently and within a matrix organization.
• Ability to build relationships and influence others.

Technical Experience

• Java and Python development
• Spark and Scala
• Docker and Kubernetes
• Linux command line proficiency
• Experience with public cloud environments (AWS preferred)
• JavaScript/TypeScript web development and popular frameworks, i.e. React
• NoSQL databases (MarkLogic strongly preferred)
• Infrastructure as Code (Terraform and/or AWS CDK)
• CI/CD tools (Jenkins or GitLab)
• MCP or Agentic AI frameworks
• AI coding assistants (Claude Code, GitHub Copilot)
• Common development tools, i.e. VS Code, Intellij IDEA, etc.

CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. EEO/Disabled/Veteran

About the Role

We are seeking a Backend Engineer to help build and maintain the backend services and API’s that power our proprietary AI SaaS CRM and LMS platforms.

You will work directly with our CTO, collaborate with the engineering team, and partner closely with our Product Manager to design, implement, and maintain scalable backend systems.

Our backend services are built primarily with:

• NestJS (TypeScript)
• Python
• Deployed across multiple AWS environments

This is a hands-on backend engineering role focused on API development, cloud deployment, distributed systems, and production-grade reliability.The role has meaningful ownership - not just ticket execution.

What You’ll Do

• Work directly with the CTO on backend design and implementation decisions
• Partner closely with a Product Manager on sprint planning, backlog grooming, translating product requirements into technical solutions, and prioritizing customer-impacting improvements
• Design, build, and maintain backend API services using NestJS (TypeScript)
• Build and support backend services in Python
• Develop and maintain production-grade RESTful APIs
• Contribute to multi-environment deployments across AWS
• Use Terraform to manage our IAC
• Work with CI/CD workflows and structured deployment procedures
• Follow and contribute to engineering documentation including development guidelines, environment configuration standards, security practices, and versioning and changelog management
• Implement and support asynchronous and event-driven systems
• Write clean, maintainable, well-tested code
• Participate in code reviews and maintain high engineering standards
• Debug and resolve production issues across distributed cloud environments

What We’re Looking For (Required)

• 5+ years of backend engineering experience
• Strong proficiency in TypeScript and experience with NestJS
• Strong proficiency in Python
• Experience designing and implementing RESTful APIs
• Experience deploying and maintaining applications in AWS
• Familiarity with multi-environment deployments (dev, staging,UAT, production)
• Experience working with CI/CD pipelines
• Experience with relational databases (PostgreSQL)
• Familiarity with Docker or containerized workflows
• Experience working in GitHub-based workflows in a collaborative environment (pull requests, code reviews, branching strategies, and issue tracking)
• Comfortable working in an agile environment with JIRA and Monday
• Strong communication and problem-solving skills
• Experience building SaaS or multi-tenant platforms

Nice to Have / Strong Plus

• Familiarity with C# & C++
• Experience with Dentrix, OpenDental, or other dental integration PMS’s
• Experience building a greenfield SaaS or B2B software
• Experience with building on a Healthcare platform
• Familiarity with AI-enabled products or LLM integrations
• Experience with Redis or caching strategies
• Experience integrating third-party APIs

Why This Role Is Different

• Direct collaboration with the CTO on backend system design
• Close partnership with Product Management
• Opportunity to help shape a modern, AI SaaS platform for the healthcare industry

Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch!

The Role:

Launch is actively seeking a visionary Solutions Architect / Principal Software Engineering Lead (AI) to design and deliver modern engineering and applied AI solutions across client engagements. This role blends deep hands‑on engineering, architectural leadership, AI system design, and client advisory. You will operate across system design, production‑grade engineering, multi‑agent architectures, cloud platform strategy, and the development of Launch’s AI practice.

Responsibilities Include:

Architecture & Technical Strategy

• Define the technical direction for client engagements end-to-end: discovery, design, build, and production hardening.
• Assess client technology ecosystems and identify high-impact opportunities for AI/ML integration.
• Lead architecture reviews, design sessions, and technology selection across cross-functional stakeholder groups.
• Translate ambiguous business problems into concrete engineering plans with clear scope, milestones, and risk callouts.

AI Engineering & Delivery

• Architect production agentic systems including multi-agent orchestration, agent harnesses, skill/tool composition, human-in-the-loop checkpoints, and inter-agent communication protocols (e.g., A2A, MCP).
• Build and govern MCP server ecosystems: design, deploy, and secure Model Context Protocol integrations connecting AI agents to enterprise data sources, internal APIs, and third-party platforms.
• Define agent skill and capability frameworks including reusable skill libraries, prompt engineering standards, and evaluation harnesses for consistent agent behavior across engagements.
• Architect RAG pipelines, fine-tuning workflows, and model lifecycle infrastructure (training, serving, experiment tracking) as foundational components of agentic systems.
• Integrate AI platforms and APIs (Azure OpenAI, Amazon Bedrock, Anthropic, Vertex AI) into production systems with enterprise-grade reliability, cost governance, and observability.
• Establish AI-native development practices: embed tools such as Claude Code, Cursor, and GitHub Copilot into team workflows with standards for AI-assisted code review, test generation, and documentation.
• Design evaluation and observability infrastructure including LLM eval frameworks, red-teaming, behavioral drift detection, and production monitoring across tool call chains, latency, and failure modes.
• Apply responsible AI governance: define guardrails, access controls, and audit patterns for agentic workflows in enterprise environments including scope containment and escalation paths.

Hands-On Engineering

• Write production code and lead by example — this role requires someone who is still close to the code.
• Design cloud-native architectures across multiple hyperscalers (AWS and Azure primarily) microservices, event-driven systems, serverless, and containerized workloads.
• Define and implement infrastructure-as-code using tools such as Terraform, Pulumi, CloudFormation, or Bicep.
• Design and optimize CI/CD pipelines, GitOps workflows, and container orchestration using Docker and Kubernetes.
• Establish observability and reliability practices using tools such as Datadog, Prometheus, Grafana, CloudWatch, or Azure Monitor.
• Drive security-by-design across the delivery lifecycle including IAM, network architecture, secrets management, and compliance automation.

Leadership & Client Advisory

• Lead engineering teams ranging from small squads to 10+ person delivery teams, scaling leadership approach to the needs of each engagement.
• Mentor and develop engineers at all levels through code reviews, pairing, and design coaching.
• Operate as a trusted advisor to client technical leadership and executive stakeholders. Communicate trade-offs clearly and build confidence.
• Influence without direct authority — driving alignment across cross-functional teams through technical credibility and stakeholder management.
• Lead discovery and requirements elicitation, surfacing the underlying business need beyond the stated request.
• Produce clear written artifacts: technical proposals, architecture decision records, SOWs, and executive-level status communication.
• Grow client relationships and identify follow-on opportunities through proposal contributions and delivery-driven account expansion.
• Contribute to Launch's growth — practice development, thought leadership, and hiring.

Qualifications:

Must-Haves:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• 10+ years in software engineering with demonstrated experience in architecture and technical leadership roles.
• 3+ years hands-on with AI/ML in production. Broad fluency across generative AI (LLMs, RAG, fine-tuning, agents), MLOps (model serving, pipelines, experiment tracking), and AI-integrated product development.
• Consulting or client-facing delivery experience with a proven ability to integrate into client organizations and establish credibility with technical and executive stakeholders.
• Full-stack engineering capability across frontend, backend, infrastructure, and data layers. Proficiency in multiple modern languages (e.g., Python, TypeScript/Node.js, C#/.NET, Java, or Go) with the ability to move between them as engagements require.
• Multi-hyperscaler depth across AWS and Azure, including their respective AI/ML service ecosystems (Bedrock, SageMaker, Azure OpenAI, Azure ML). GCP experience is a plus.
• Strong fundamentals in distributed systems, event-driven architecture, API design, and DevOps/platform engineering.
• Experience leading engineering teams in agile delivery environments.
• Business acumen with the ability to connect architecture decisions to cost, timeline, and organizational impact.
• Executive presence and communication skills effective with both technical and non-technical audiences.
• Proven ability to operate in ambiguous environments and adapt to diverse client cultures.

Strong Differentiators

• Experience contributing to the development of AI engineering practices, reusable frameworks, or internal accelerators within a consulting or enterprise environment.
• Experience advising C-suite or VP-level stakeholders on AI strategy, investment prioritization, and organizational readiness.
• Depth with agentic AI frameworks (LangChain, LangGraph, LangSmith, LlamaIndex, Semantic Kernel, CrewAI) and emerging standards like MCP (Model Context Protocol).
• Experience with enterprise data platforms (Databricks, Snowflake, BigQuery) in the context of AI/ML workloads.
• Cloud architecture certifications across AWS and Azure (AWS SA Professional, Azure Solutions Architect Expert).
• Published writing, open-source contributions, or conference speaking that demonstrates thought leadership in AI or software architecture.
• Domain depth in industries such as healthcare, financial services, retail, or public sector.

Compensation & Benefits:

As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits—medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k. We also have an uncapped, take-what-you-need PTO policy. The anticipated base wage range for this role is $190,000 to $230,000. Education and experience will be highly considered, and we are happy to discuss your wage expectations in more detail throughout our internal interview process.

Job Description:

Principal Azure Engineer, Platform & Delivery:

The Principal Azure Engineer, Platform & Delivery is a senior technical leader responsible for designing, building, and delivering enterprise-scale Microsoft Azure solutions. This role combines deep hands-on Azure engineering expertise with ownership of delivery outcomes, often serving as the technical lead for initiatives without dedicated project management. The ideal candidate can translate complex or ambiguous business needs into secure, scalable Azure solutions and ensure they are executed predictably and effectively.

Required Qualifications:

• Deep technical experience designing and operating high-availability, scalable infrastructure including networking, storage, virtualization, and identity.
• Developing and maintaining automated deployment modules using tools like Terraform or ARM templates.
• Optimizing delivery pipelines (e.g., Azure DevOps, GitHub Actions) to ensure repeatable, secure platform services.
• Proven experience implementing enterprise Azure networking architectures.
• Experience migrating and modernizing workloads from on-premises environments to Azure.
• Implementing governance frameworks, RBAC, and security baselines using Microsoft Defender for Cloud and Azure Policy.
• Demonstrated ability to lead engineers and influence stakeholders without formal authority.
• Experience defining and implementing monitoring and observability solutions.
• Lead end-to-end delivery of multiple concurrent Azure initiatives from intake and design through implementation and operational handoff.
• Act as the technical project lead for Azure initiatives where no formal project manager is assigned.
• Maintain visibility into all in-flight Azure work and provide regular status updates, risk reporting, and summaries.
• Coordinate work across infrastructure, security, networking, application, and vendor teams.
• Proactively identify delivery risks and blockers and drive resolution to keep initiatives moving forward.
• Balance speed, cost, risk, and compliance when making technical and delivery tradeoff decisions.
• Mentor and guide engineers, establishing technical standards, patterns, and best practices.
• Produce high-quality technical documentation, architectural artifacts, and operational runbooks.
• Foster strong partnerships with application teams to enable successful Azure adoption.

Additional Skills and Experience:

• Deep proficiency in Azure compute (VMs, AKS), storage, networking (VNETs, NSGs), and identity (Microsoft Entra ID).
• Experience operating in regulated environments such as healthcare, financial services, or higher education, including frameworks like HIPAA, HITRUST, SOC 2, or GDPR.
• Working knowledge of IT service management concepts.
• Experience with Azure Cost Management and FinOps practices.
• Strong problem investigation, root cause analysis, and decision-making skills.

Education and Experience:

• Bachelor’s degree or equivalent experience.
• Minimum of 10 years of professional IT experience, with at least 5 years in a senior, architect-level, or principal cloud engineering role.
• Demonstrated experience leading enterprise-scale Azure initiatives with multiple parallel workstreams.

Project description

The customer is looking for a JavaFS / Spring / C# / CSS

Responsibilities

Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements

Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development

Troubleshoots and debugs complex issues; identifies and implements solutions

Creates detailed project specifications, requirements, and estimates

Researches and implements new technologies to enhance current processes, security, and performance

Supports the development of coding standards and adheres to best practices and security guidelines

Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs"

Skills

Must have

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

5+ years of experience designing, developing, and implementing large-scale solutions in production environments TOP Skills Required: Java FullStack / focus on Front End

REACT .NET/C# SQL DataFactory UI Skills, Licenses & Certifications

Proficiency in Full Stack Development

Proficiency with the following technologies:

Programming Languages: C# required, PySpark and Python is a plus.

Frameworks: Spring/SpringBoot, FastAPI, .Net Core, .Net Framework

Front End Technologies: CSS, jQuery, AJAX, Hands on experience in Single Page Architectures such as React is required

Source Control: GitHub, Azure DevOps

CICD: GitHub Actions, Azure DevOps

Data management: PostgreSQL, MS SQL

Integration/APIs Technologies: Kafka, REST, GraphQL

Cloud Providers such as Azure

Other Dev Ops Toolchain: Selenium, SonarQube, GitHub, Kibana, New Relic 10. Proficiency in Networking and security concepts: OAuth, VNet Injection, VNet Integration, Private Endpoints, Azure Firewall 1

Proficiency in object-oriented design techniques and principles 1

Proficiency in Development Tools: Visual Studio, Visual Studio Code, SQL Server Management Studio, Azure Data Studio

Ability to concisely convey ideas verbally, in writing, in code, and in diagrams

Ability to work through others by cooperatively sharing responsibilities

Proficiency in Agile methodologies, such as SCRUM

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

We are seeking a Staff Network Engineer (Team Lead) to serve as the senior technical anchor and day-to-day leader for our Network Engineering function. This role blends deep technical expertise with operational leadership-driving architecture, reliability, compliance, and performance across a modern hybrid cloud environment spanning AWS, Azure, and enterprise on-prem infrastructure.

The ideal candidate is a highly skilled network engineer who thrives in complex environments, enjoys owning critical network services, and can provide technical leadership, prioritization, and mentorship to a small but capable team. This role is hands-on, fast-paced, and directly tied to our cloud migration, acquisition integrations, and overall platform modernization.

What You'll Do

Technical Leadership & Architecture

• Serve as the lead engineer responsible for designing, building, and maintaining secure, scalable enterprise network infrastructure across hybrid cloud and data center environments.
• Architect and support complex routing, switching, firewalling, VPN, and load-balancing solutions using Cisco, FortiGate, F5, Cloudflare, and Azure/AWS native controls.
• Lead the networking components of cloud migrations, landing zones, hybrid connectivity, and acquisition integrations.
• Establish engineering standards for network architecture, automation, segmentation, and operational excellence.

Operational Ownership & Reliability

• Lead troubleshooting and root cause analysis for high-severity incidents, ensuring durable fixes and proactive risk reduction.
• Develop and maintain monitoring, observability, and alerting using LogicMonitor and cloud-native tools.
• Build and maintain SOPs, runbooks, configuration standards, and knowledge-base materials to support operational consistency.

Security, Compliance & Audit Support

• Maintain secure configurations aligned with Zero Trust principles, segmentation strategies, and firewall best practices.
• Participate in SOC2, HIPAA, HITRUST, and HITECH audits by preparing and submitting required network-related artifacts.
• Ensure strict adherence to change management-including reviewing, approving, and validating production changes.

Team Leadership & Collaboration

• Provide day-to-day technical direction, workload prioritization, and mentorship to Network Engineers and cross-functional partners.
• Collaborate with Cloud, Security, Infrastructure, and Architecture teams to deliver scalable, highly available solutions.
• Evaluate new technologies, drive continuous improvement, and influence long-term network strategy.

Required Qualifications (Must-Haves)

Candidates must demonstrate strong hands-on expertise in the following areas:

Core Networking & Infrastructure

• BGP and advanced routing protocols, and Cisco Switches
• Cisco Firewalls and FortiGate Firewalls
• VPN technologies (IPSec, policy-based and route-based)
• F5 Load Balancers (LTM/ASM)
• Cloudflare (WAF, CDN, network services)

Cloud Networking

• Azure: ExpressRoute, VNETs, routing, firewalls, hybrid connectivity
• AWS: VPC networking, Transit Gateway, routing, hybrid connectivity

Automation & Tooling

• Scripting (Python, PowerShell, Groovy)
• Configuration automation (Terraform/IaC experience is strongly preferred)

Governance & Compliance

• Experience supporting SOC2, HIPAA, HITRUST, HITECH
• Ability to prepare and submit artifacts during audits
• Experience participating in structured change management processes

Nice to Have

(Not required, but beneficial)

• FortiWeb (WAF)
• Scrum Master, ITIL, or project management background
• Jira / Confluence
• Terraform / IaC tooling
• Experience in M&A network integration
• Cloud networking certifications (Azure/AWS)
• Cisco, Fortinet, or similar industry certifications

Who You Are

You are a senior-level engineer who:

• Owns outcomes, not just tickets
• Excels in complex hybrid environments
• Balances hands-on engineering with day-to-day team leadership
• Is comfortable making architectural decisions with business impact
• Communicates clearly across engineering and non-technical teams

Operates with discipline, accountability, and integrity

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/