Tempus Inc Jobs in Usa

This is a community-based Enrollment Specialist for our Pennsylvania Self Directed Program. The Enrollment Specialist will educate participants and their direct care workers on how to successfully enroll and utilize services under the Community HealthChoices Participant-Directed Services Program.

• $21 an hour
• 35 hours a week full time
• Monday - Friday
• 8:30am to 4:30pm
• Virtual interview and orientation

Essential Job Functions

• Accept and outreach to participant within 3 days of referral to determine how the packet will be delivered to the participant: mail, email or in person
• Provide in-person participant orientation within 15 days of referral
• Train participants and direct care workers the skills needed to enroll and manage this self-directed program
  • Mandated Reporting
  • Worker Safety Training
  • Independent Living Philosophy
• Assist participant and direct care worker with enrollment
  • Common Law Employer (CLE) enrollment paperwork including CLE Roles and Responsibilities
  • Assist with DCW enrollment paperwork
    • DCW Pre-Service Orientation
    • Unique ID
    • Background check clearances
  • Provide training on EVV and timesheet submission/approval process
• Attend in-service, supervision and staff development meetings when requested by manager
• Demonstrate a working knowledge of program policies and procedures and self-directed regulations
• Demonstrate a commitment to the Independent Living philosophy of consumer control
• Musty report all suspected incidents of fraud, waste, and abuse
• Track for receipt of required documentation within required timelines:
• Enrollment documentation
• Return all phone calls from participants and DCW within 24 hours
• Work within policies to complete and submit internal requirements:
• Contact Notes
• Dayforce, Outlook Schedule
• Mileage and Expense Forms
• Follow up on requests for additional skills training by the Fiscal Management Services (FMS):
• Non-billing, overbilling
• Major problems requiring skills training
• Participant status updates
• All other duties as assigned by the Skills Trainer Manager

Qualifications

• One year experience providing services for persons with disabilities
• Experience or education in teaching is helpful
• Knowledge of community resource that participants are involved with
• Excellent communication, organizational, and writing skills
• Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases

Required Education

• Bachelor’s Degree preferred; GED or High School Diploma required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

Travel is required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 21-21 Hourly Wage

PI15ec580cf952-3631

A community based Senior Skills Trainer for our Personal Care Attendant Program. The Skills Trainer will educate consumers on how to successfully manage their consumer-directed hands-on care. The Senior Skills Trainer will also be primarily responsible for other skills training department wide tasks and processes.

• Bilingual English preferred in any languages

• Full time position, 35 hours a week

• Monday - Friday, 8:30 am to 4:30pm

• Travel required, cover a 60 mile radius of your home address

• Must have a valid driver's license

• Must have reliable vehicle to travel throughout assigned service area

• Mileage reimbursement

• 2 day orientation in Stoughton in person

• Follow-up on assigned functional skills training in a timely manner as determined by contract.
• Assess consumers and/or surrogate ability to manage PCA services.
• Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.
• Maintain confidentiality in all consumer related issues.
• Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager.
• Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
• Demonstrate a commitment to the Independent Living philosophy of consumer control.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
• Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines.
  • Assigned referrals and intake documentation
  • Service Agreements and Assessments for re-evaluations
  • Supportive documentation for intakes and re-evaluations as needed
  • Return all phone calls from surrogates and consumers within 72 business hours
• Work within policies to complete and submit internal requirements:
  • Progress Notes
  • Dayforce, Outlook Schedule
  • Mileage and Expense Forms
  • Return all required email communications within 48 business hours.
  • Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports:

• Non-billing, overbilling and ineligible consumers
• Provide training and ongoing support for EVV
• Major problems requiring skills training
• Consumer status updates
• Intake, Quarterly and Annual Reviews
• Perform other duties as assigned by the Skills Trainer Supervisor

• Experience providing services for people with disabilities and knowledge of PCA programs is preferred.
• Experience or education in teaching or counseling is helpful.
• Knowledge of community resources and social service systems is beneficial.
• Excellent communication, organizational, and writing skills.
• Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.
• Specialized training provided as needed.

• Bachelor’s Degree preferred; GED or High School Diploma required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms.

Travel is required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area.

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

PI144e86644d56-3631

Abilities, Inc.

Employee Policy Manual

Direct Care Staff Job Description

Position Requirements:

FREE TRAINING PROVIDED

NO EXPERIENCE NEEDED

Must be 18 years of age or older.

Must have achieved a High School Diploma or Equivalent.

Criminal Background Check or show proof of rehabilitation.

Must be available to work 8 hour shift every other Saturday and Sunday.

Must be Free and Clear of Communicable Diseases

Position Objective: To provide a safe, quality, professional, and caring service. You will be required to promote the highest level of independence and enhance the quality of life for all individuals that reside in Abilities, Inc. programs. This is all designed to ensure the best welfare, safety, and security for you, the community, and the clients that we serve.

Job Requirements:

• As an employee of Abilities, Inc. you may be asked to rotate to different facilities and program supervisors. You will be expected to be flexible with these changes as you are an employee of Abilities, Inc. and are not hired for any specific home.
• Supervise residents within all specifications set forth in their Individual Service Plans (ISP), Behavioral Support Plan (BSP), and Behavioral Intervention Plan (BIP). Employees will also need to be aware of and review Elopement Plans/Protocols, Seizure Protocols, Diabetic Protocols and anything else specifically pertaining to the residents they are supervising.
• Be a positive role model. Use positive encouragement, never degrade, and never portray actions that would contradict the best interest of the resident of Abilities, Inc.
• Provide a clean facility. Ensure that the facility is homelike and promote independence for the residents so that they will learn the skills to keep a clean home as well. It is your duty to ensure that residents have a clean and hazard free environment, please be aware of fire hazards in residents rooms. You will be required to assist and encourage residents to keep their personal living spaces clean in the event that they are unable or unwilling to do so themselves.
• Provide a professional attitude at all times towards residents, resident guests/family members, guardians, care managers, supervisors and fellow Abilities, Inc. employees. Show respect and consistency with program structure.
• Finish all tasks outlined by supervisors.
• Prepare meals consistent with the posted menu in the facility, and ensure sanitary methods are followed. Prepare special diets as ordered by residents physician. Grocery shopping and menu planning may be required. Encourage resident participation with all menu planning and meal preparation.
• Provide Personal Care Services as outlined in the residents Individual Service Plan (ISP). This may include lifting and transferring residents that would require your ability to use gait belts, adaptive equipment, and lifting up to 100 pounds. Please read and follow Abilities, Inc. Limited Lift Policy.
• Plan and participate in community and in-facility activities. An activity calendar will be posted in the facility at all times.
• Orientate yourself to Evacuation Procedures, Grievance Procedures, Program Statements, (These are provided in the facility on a designated wall) along with all Policy and Procedures outlined in the Employee Handbook.
• Attend all scheduled shifts and staff meetings. You will be expected to follow Abilities, Inc. Attendance policy (704) and take responsibility for your shifts.
• Communicate comprehensive and accurate reports through verbal and written skills. You will be required to use electronic charting and must be able to use a computer with some basic knowledge.
• Provide safe transportation for residents as delegated by your direct supervisor to work, community activities provided by the facility, personal care shopping/grocery shopping, to Adult Day Care services and to doctors appointments.
• Administer/monitor medications according to orders prescribed by Residents physician. Obtain knowledge of possible side effects and interactions the medications may have. This can be assessed through Extended Care Professional (ECP), Abilities, Inc. electronic charting for all medication administration and resident charting. You will also be responsible for shift to shift Schedule 2 medication counts, as an approved medication passer/monitor.
• Familiarize yourself to the State Requirements outlined in DHS 88 and DHS 83. There will be provided copies at the facility for you to review.
• Attend all training mandated by Abilities, Inc. Administration. As follows:

Before performing any job duties:

Orientation Training

Job Responsibilities

Prevention and reporting of resident abuse, neglect and misappropriation of resident property.

Information regarding assessed needs and individual services for each resident for whom the employee is responsible.

Emergency and disaster plan and evacuation procedures under s. DHS 83.47 (2)

Policies and procedures.

Recognizing and responding to resident changes of condition.

Prior to assuming any responsibilities:

Standard Precautions

Within 90 days after starting employment:

Resident Rights

Client Group Specific

Recognizing and Responding to Challenging Behaviors

Fire Safety

First Aid and Choking

Provisions of Personal Care

Dietary Training

Medication Administration and Management

Delegations

This includes your required 15 hours of Continuing Education (CEU Training) after your annual hire date. Failure to complete any training within the required timeline with result in suspension and/or termination of employment.

• Report any maintenance concerns to your program supervisor immediately, you will be asked to fill out a maintenance request form.
• You will be required to report any changes in condition immediately to your program supervisor and fill out the appropriate documentation.
• You will be responsible for logging yourself in and out when reporting and leaving work. You will be held accountable for reviewing your hours and reporting any discrepancies to your direct supervisor immediately upon realizing the error.
• You will be responsible to report any injury that occurs in the workplace immediately to your direct supervisor and complete the appropriate paperwork.
• You will be required to have an initial TB (Tuberculosis) skin test placed and read after 72 hours, prior to reporting for work. A 2nd TB (Tuberculosis) skin test will be completed within 2 weeks of your initial test.

I have read and understand the above job description. I am able to complete the above responsibilities with the following accommodations.

Wage at Hire: Date of Hire:

90 day Review Date: Annual Review:

_________________________ __________________________ ____

Staff Signature (Date) Abilities, Inc. Management (Date)

Compensation details: 15.5-17 Hourly Wage

PI527de4c8362b-26289-39768694

Outside Sales Representative – Independent & Value Market Division

If you’re looking for an ordinary sales role, this isn’t it!

Top performers across retail channels are joining Novelty Inc. because they see what others don’t yet: Our Independent Channel and Liquidation offerings are changing how general merchandise moves and early players are winning big. If you want to be part of that shift, now is the time.

Novelty Inc. is scaling rapidly across the independent channel and offering a Value proposition to business owners interested in liquidation items. We’re searching for an Outside Sales Representative who can explode new business, drive innovation, and expand and maintain a pipeline of Liquidation/Value customers.

What You’ll Do

• Aggressively drive new business growth by exploding Novelty Inc portfolio sales with Independent Retailers & Operators across multiple channels. Meet monthly KPI for new business acquisitions
• Achieve and exceed KPIs tied to Revenue Growth, Did Buys, and Points of Distribution, Innovation Launches, and Activities (Calls/Emails/Meetings), using clear performance metrics to guide strategy and execution
• Drive profitable sales growth by increasing the Average Invoice Amount (AIA) across all orders while strengthening performance within a defined portfolio of Core Accounts through consistent relationship management, opportunity development, and execution of account plans
• Create and maintain a cadence appropriate for each Core Account customer
• Strategically transition lower-performing accounts to Inside Sales, and support Inside Sales efforts to drive overall revenue growth
• Develop account-specific forecasts & growth plans that align with KPI expectations by identifying retail strategies & tactics required to hit quarterly and annual targets
• Grow the territory by converting new leads from CRM pipeline sequencing, trade shows (travel required), and proactive phone outreach into active buying accounts, while maintaining ongoing engagement and increasing revenue contribution from these sources
• Partner with sales operations, field teams, marketing, and supply chain to ensure flawless execution
• Identify whitespace opportunities and demonstrate how Novelty Inc. elevates performance in any retail environment
• Deliver all Management requests/assignments in a timely manner with consistent contributions to team meetings
• Maintain pricing integrity with multiple routes to market & customers

What Makes Novelty Inc. Different In This Role

Our portfolio includes high-impulse, high-velocity brands designed to win in fast-turn environments. This role will deliver revenue with the entire Novelty Inc portfolio across Independent Retailers as well as leveraging our Liquidation/Value offerings with target customers to ensure the Novelty Inc Sales Model works efficiently.

Who You Are

• Experienced (1+ years) in Outside Sales within CPG, DSD, retail services, or multi-channel retail
• Foster a culture of accountability and collaboration by consistently demonstrating strong work ethic, supporting team initiatives, and contributing meaningfully to achieving shared goals
• Skilled at selling to multiple retail channels and tailoring value propositions accordingly
• Motivated by commission growth via expanding buying accounts and product placements
• Experience with CRM (preferably HubSpot) is a plus
• Comfortable delivering business presentations & results in live and virtual meetings
• Confident in planning, presenting, pitching, influencing, and owning the full sales cycle
• Strategic, data-driven, and persistent in building & improving customer pipeline

What We Offer

• $45k - $55k base salary with significant commission upside
• Support hunting new accounts
• Car allowance and full benefits (medical, dental, vision, 401k)
• Support from a 45-year company with national retail relationships
• A differentiated product and service model that stands out from traditional vendors

If you’re driven, strategic, and want to be part of a growth curve that others will later wish they’d joined, we want to hear from you!

Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world's largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing!

Our work culture:

Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30+ countries around the world.

Through the many changes over the past 75 years, one thing has remained a constant – the core values of Jergens. A dedication to:

• Honesty
• Hard work
• Excellence in all we do
• A commitment to family

These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees.

About Jergens, Inc.

Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to "Manufacturing Efficiency."

To learn more about Jergens, Inc., visit us at , be sure to check out our video to see what it's like to work at Jergens: of Working at Jergens, Inc.

Jergens offers employees:

• Competitive compensation
• Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability)
• Tuition reimbursement
• Fun staff events and activities
• 401k plan with profit sharing
• Paid vacation time starting at 13 days
• 11 paid holidays

Reports to: GM/VP of Jergens

Responsibilities:

• Has a thorough understanding of our company's policies, procedures, products and services and capabilities to serve our customers. Serves as a resource and provides leadership to less experienced product managers on complex issues.

• Serves as a mentor by providing training and guidance to less experienced product managers.

• Ensure that the product and marketing efforts support the company's overall strategy and goals.

• Works with sales, marketing and support to ensure revenue and customer satisfaction goals are met.

• Defines the product strategy and sales roadmap.

• Work with external third parties to assess partnerships and licensing opportunities.

• Be an expert with respect to competition.

• Develop the core positioning and messaging for the product.

• Perform product demos to customers.

• Set pricing to meet revenue and profitability goals.

• Deliver a monthly revenue forecast.

• Develop sales tools and demo tools for exhibitions.

• Propose an overall budget to ensure success.

• Develop product training programs for internal and external use.

• Train the sales force at quarterly sales meetings.

• Brief press and analysts and go on press tours.

• Act as a leader within the company.

• Develop advertising strategy to increase brand and product recognition.

• Participate in developing, setting-up and working trade shows.

• Function as a technical resource for inside and outside sales.

• Keeps the supervisor aware in a timely manner of any issues needing the supervisor's involvement.

• Maintains timely and accurate records and reports, as required.

• Plays a lead role in developing new target accounts consistent with the overall division sales strategy.

• Hires, trains, directs, motivates, evaluates, and rewards the sales and marketing team to meet the company's sales objectives. Takes corrective action as necessary to correct performance issues.

• Leads the effective implementation of new programs and products.

• Maintain an awareness of any sales or customer issues needing personal involvement to resolve as well as any changes in customer, product, & industry trends.

• Travel a minimum of once per quarter to find new and potential customers and to meet with, to plan, measure performance, & train international staff.

• Set sales strategy reviewing rep performance.

Responsibilities:

• High school education with at least some college education in a related field is required. A bachelor's degree in a related field is preferred. Has demonstrated the willingness to pursue appropriate professional certifications and continuing education. Has the

necessary training to be proficient in the position.

• Has five or more years of experience with the company fully meeting the expectations of a product manager and/or has demonstrated a level of performance and leadership to qualify for the Group Sales Manager position.

• Demonstrated success in defining and launching excellent products.

• Has excellent communications and interpersonal skills to be able to interact effectively with customers and internal company resources.

• Has excellent computer skills and is proficient with all related company systems and programs.

• Has strong analytical, problem solving, and project management skills.

• Effective time management skills in prioritizing and addressing multiple and at times conflicting demands.

• High energy with a sense of urgency in responding to customer needs.

• High level of personal and professional integrity.

• Is committed to the company's values.

• Attention to detail in maintaining required records and reports.

Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world’s largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing!

Our work culture:

Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30+ countries around the world.

Through the many changes over the past 75 years, one thing has remained a constant – the core values of Jergens. A dedication to:

• Honesty
• Hard work
• Excellence in all we do
• A commitment to family

These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees.

About Jergens, Inc.

Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to “Manufacturing Efficiency.”

To learn more about Jergens, Inc., visit us at , be sure to check out our video to see what it's like to work at Jergens: of Working at Jergens, Inc.

Jergens offers employees

• Competitive compensation
• Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability)
• Tuition reimbursement
• Fun staff events and activities
• 401k plan with profit sharing
• Paid vacation time starting at 13 days
• 11 paid holidays

Reports to: Director of Manufacturing

Responsibilities

• Has a thorough understanding of our company’s materials, supplies, equipment, and production capabilities. Assists less experienced planners by providing information, as necessary.

• Confers with manufacturing to ensure the coordination of all functions involved in the production, inventory management, and quality assurance of the product by scheduling workloads and establishing lead times for manufacture of the product.

• Works from inventory and production requirements/reports, drawings, written and verbal instructions to plan and determine operational scheduling/planning of assigned manufacturing operations.

• Reviews on hand component quantities versus allocated quantities using data system and determine which components need additional shop orders released to produce additional product.

• Reviews order requirements using data system and adjust lot quantities appropriately based on part history and customer need.

• Evaluates alternative methods to produce finished product if standard components are not readily available to meet customer needs.

• Provides accurate feedback to sales as to delivery dates and advises when problems arise that will affect deliver to the customer. Assists less experienced planners with more complex issues.

• Effectively manages the scheduling process and adjusts when changes are necessary and provides creative solutions to difficult situations.

• Keeps the supervisor aware in a timely manner of any issues needing the supervisor’s involvement.

• Maintains timely and accurate records and reports, as required.

• Is timely and effective in responding to customer and production issues.

• Develops and maintains effective working relationships with internal and external resources.

Requirements

• High school education is required. At least some college education in a related field is preferred.

• Has the necessary training to be proficient in the position.

• Has at least two years of experience of successful related experience within another company function or organization.

• Is fully trained and capable of responding to all normal daily planning issues with a minimal need for direction from the supervisor.

• Has excellent communications and interpersonal skills to be able to interact effectively with internal and external resources.

• Has excellent computer skills and is proficient with all related company systems and programs.

• Has strong analytical and problem-solving abilities.

• Effective time management skills in prioritizing and addressing multiple and at times conflicting demands.

• High energy with a sense of urgency in responding to production scheduling issues.

• High level of personal and professional integrity.

• Is committed to the company’s values.

• Attention to detail in maintaining required records and reports.

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Technician, you will be responsible for providing a high level of service to our clients by maintaining optimum performance of their MFP’s and printers. You will complete emergency service calls as well as preventative maintenance calls at the customer’s location.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

+ Travel to customers’ locations to complete service calls according to company policies.

+ Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations.

+ Manage and maintain a highly accurate car stock parts inventory.

+ Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets.

+ Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service.

+ Report poor machine performance at first suspicion to manager.

+ Keep current with new technology through off-site manufacturer's classes and online training.

+ Collaborate with customer service team to receive, prioritize, and accurately close service calls.

+ Maintain current KPI requirements for position.

+ Perform other duties as assigned.

Qualifications

+ A high school diploma or equivalent; or industry related experience and/or training; or combination of education and experience.

+ Computer literate and basic knowledge of networking.

+ Ability to install/diagnose a network printer.

+ Valid driver's license with an excellent driving record.

+ Ability to travel to and from customers within the subsidiary’s customer base.

+ Ability to read and follow technical schematics and service manuals.

+ Ability to troubleshoot electrical and mechanical failures.

+ Excellent communication skills.

+ Able to work independently, under pressure at customer locations and to accept direction on given assignments.

+ Physical requirements: ability to bend, lift 50 pounds.

+ Strong customer service skills.

+ Car Insurance Requirements:

o Standard Coverage with $1,000 Deductibles

o Bodily Injury $100,000 / $300,000

o Property Damage $50,000

o Collision Deductible $1,000

o Comprehensive Deductible $1,000

Preferred:

+ Computer skills including a working understanding of basic network connectivity and print drivers.

+ Minimum 2 years mechanical and electrical support experience, within office product industry.

+ Minimum training 2 current KDA or other manufacturer’s on-line apps or “connectivity” courses.

The typical pay range for this role is $50,000 -$62,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.

Apply for this job online

Email job to a friend

Share on your newsfeed

Click here to read: Privacy Act