Technical Usage Meaning Jobs in Usa

Job Description

About the job

About the Company

With facilities in Northeast (Ashtabula) Ohio and El Paso, Texas, we emerged as a trusted leader in the metal finishing industry. We proudly serve North America’s leading manufacturers and distributors.

Our automated facilities, talented mix of experienced platers and continuous improvement professionals, and our data-driven, systems approach to plating enable us to consistently process parts correctly and on time.

We have the capability to plate complex and delicate parts, and we possess the flexibility to handle high-volume orders as well as small lot orders.

Summary/Objective of Role

The Technical Director is responsible for the performance and stability of our plating chemistry and wastewater treatment (WWT) systems.

This role ensures chemistry and WWT processes operate safely, consistently, efficiently and within defined operating parameters so production reliably meets customer specifications. The role focuses on building and maintaining disciplined process control systems so plating chemistry and wastewater treatment operate predictably and support stable production.

The Technical Director leads the company’s chemistry teams across all facilities, establishes strong process control systems, and drives continuous improvement.

We operate facilities in Ashtabula, Ohio; Jefferson, Ohio; and El Paso, Texas, each with a chemistry and wastewater treatment team reporting to the Technical Director.

Essential Functions

Process Control

• Define operating targets and specification limits for plating chemistry and WWT systems
• Ensure plating baths remain within optimal operating parameters
• Review titration, Hull cell, and lab data to detect and correct issues
• Lead root cause analysis when plating results fall outside expectations

Wastewater Treatment & Compliance

• Ensure wastewater treatment systems consistently operate within permitted limits
• Troubleshoot treatment issues and restore process control
• Maintain compliance with EPA and environmental regulations

Leadership

• Lead Chemistry Managers and Chemistry Technicians across all facilities
• Set clear expectations and hold teams accountable for performance
• Coach and develop team members to strengthen technical capability

Continuous Improvement

• Reduce process variation, scrap, rework, and chemical consumption
• Work with suppliers and industry experts to evaluate new chemistries and processes
• Identify opportunities to improve plating efficiency and reliability

Cross-Functional Collaboration

• Partner with Operations, Maintenance, Quality, and Procurement to improve process performance
• Support troubleshooting, product development, and operational improvements

Systems & Metrics Ownership

• Establish process controls and monitoring systems for plating chemistry and WWT
• Ensure lab data and operating metrics are consistently recorded and reviewed
• Identify trends before processes move out of control
• Standardize best practices across all facilities

Required Education, Experience, Skills, and Needs

• Bachelor’s degree in Chemistry, Chemical Engineering, Materials Science, or related field
• 7–10+ years of experience in electroplating
• Strong knowledge of plating chemistry control and wastewater treatment systems
• Experience leading technical or process teams in a manufacturing environment
• Strong troubleshooting and root cause analysis skills
• Ability to use data to monitor and improve process performance
• Comfortable working in a cross-functional teams.
• Willing to reside within 30 miles of Ashtabula County, Ohio.
• Strong computer skills
• Comfortable working in a high-energy, continuous improvement, results-focused environment

Preferred Experience and Education

• 10 or more years of experience supervising a staff of 5 or more associates
• Familiar with TrueChem software

Join a mission-driven environmental and engineering consulting firm that has been delivering innovative water resources and ecological restoration solutions. This Geotechnical Engineer / Technical Project Manager (PE Required) opportunity is based in Trenton or Sicklerville, NJ and offers the chance to work on meaningful projects such as stormwater management systems, dam removals, wetland restoration, coastal protection, and floodplain reconnections. If you’re passionate about sustainable infrastructure and want to collaborate with a team that values environmental stewardship, creativity, and a positive work culture, this is an exciting place to grow your career.

Qualifications and responsibilities for this Geotechnical Engineer / Technical Project Manager position include:

• Bachelor’s degree in Civil Engineering – Plan and execute subsurface investigations for land and water-based projects
• Professional Engineer (PE) license required – Perform geotechnical analyses including slope stability, seepage, bearing capacity, settlement, and liquefaction
• 6+ years of geotechnical engineering experience – Lead and manage geotechnical aspects of ecological restoration and water resources projects
• Experience with foundation and earth structure design – Analyze axial and lateral capacities of deep foundations and sheet pile systems
• Proficiency in AutoCAD and Civil 3D – Prepare geotechnical reports, drawings, and technical plans
• Strong written and verbal communication skills – Prepare proposals, technical reports, and present findings to clients and stakeholders
• Project management and time management skills – Oversee multiple projects including scheduling, coordination, and client interaction
• Leadership and mentoring ability – Train junior staff and provide geotechnical guidance across multiple practice areas

Salary: $95,000 - $125,000 per year, commensurate with experience.

Benefits: This full-time, permanent, direct-hire position offers great benefits including medical, dental, and vision insurance; a 401(k) plan with a 5% company match after three months and immediate vesting; paid vacation and personal time off; paid parental leave; and a hybrid work schedule with flexible core hours.

DAVRON is the leading Headhunter and Executive Search firm for Engineering, Architecture, Construction and Manufacturing professionals nationwide. Our recruiters have direct communication with hiring managers allowing us to get you in front of company decision makers. You also receive one-on-one interview preparation and insider coaching from staffing experts to help you every step of the way. We want to see you thrive in challenging work environments that bring you excitement and prosperity in your career!

Apply Now!

Are you ready to take the next step in your career and thrive in a challenging work environment? If so, apply today and let's see where this opportunity can take you!

GEOTECHNICAL ENGINEER | TECHNICAL PROJECT MANAGER | PROFESSIONAL ENGINEER (PE) | AUTOCAD | CIVIL 3D | GEOTECHNICAL ANALYSIS | DAM & LEVEE DESIGN | STORMWATER MANAGEMENT | WETLAND RESTORATION | FOUNDATION DESIGN | HYDROLOGIC & HYDRAULIC ANALYSIS | CONSTRUCTION OVERSIGHT

Role : Technical Product Manager ( Data Analytics )

Location - Austin, TX (Onsite) - only Local to Texas (other states don't apply)

Exp Req : 10+

Rate : $55/Hr on W2 Max

Skills Mandatory :

1, Marketing Data Analysis knowledge.

2, KPI and metrics definition on Marketing Data. Mainly for media product.

3, Instrumentation knowledge and through process.

Original JD:

• Key Qualification 7+ years of experience in a Data Visualization, Data Scientist, or Data Analyst role, preferably for a digital subscription business.
• Strong proficiency with SQL-based languages is required. Experience with large-scale data technologies such as Hadoop, PySpark
• Proficiency with data visualization tools such as Tableau, , and/or MicroStrategy for analysis, insight synthesis, data product delivery, and executive presentation.
• You have a curious business mindset with an ability to condense complex concepts and analysis into clear and concise takeaways that drive action.
• Excellent communication, social, and presentation skills with meticulous attention to detail.
• Strong time management skills with the ability to handle multiple projects with tight deadlines and executive visibility.
• Be known for successfully bridging analytics and business teams, with an ability to speak the language of both.

Job Description :

• Build dashboards, self-service tools, and reports to analyze and present data associated with customer experience, product performance, business operations, and strategic decision-making.
• Create datasets, Develop global dashboards, data pipelines, sophisticated security controls, and scalable ad-hoc reporting
• Closely partner with our Data Science team to define metrics, datasets, and automation strategy
• Engage with Product, Business, Engineering, and Marketing teams to capture requirements, influence how our services are measured, and craft world-class tools to support those partners.
• Establish a comprehensive roadmap to communicate and manage our commitments and stakeholder expectations while enabling org-wide transparency on progress.
• Focus on scale and efficiency - create and implement innovative solutions and establish best practices across our full scope of delivery
• Education Minimum of a Bachelor’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or related field. Technical Product Management

Key Qualifications :

• Experience in a Technical Product Management role, preferably for a digital-media or subscription business.
• Knowledge of Client-Server metrics logging strategies as well as data architecture required for analysis
• Hands-on experience with the end-to-end data lifecycle across petabyte-scale technologies
• Prior experience in a technical role (preferably as a data analyst or engineer), delivering data insights to stakeholders
• Strong experience designing and driving product strategy cross-functionally, collaborating with partners of various technical levels.

Nice to have :

• Experience in data-related programming languages (e.g. SQL, PySpark, Python, or R)

Description :

• Data is our product. We are looking for a self-starting, upbeat individual with excellent communication skills who is passionate about managing and developing critical datasets to maximize Data Science capabilities. You should have a strong interest in driving large-scale data products, engaging with key business stakeholders, and driving critical communications throughout the business.

Stephen

Lead Talent Acquisition Specialist

Email :

Your responsibilities include:

Provide technical expertise of Sephora Web and Cloud native Supply Chain/WMS and Merchandising systems and associated peripheral integrations, environments and Databases.

Provide the leadership for the Supply Chain Production Engineering team to determine root cause of complex incidents and engineer solutions to provide continuous improvement of Supply Chain Systems reliability.

Develop annual support plans, based upon team learnings and Business/Leadership feedback, to ensure a cost-effective organizational structure that addresses production issues within agreed upon SLAs to resolve software issues.

Ensure all systems are continuously patched & covered under a proper certification, ensures timely resolution of production issues.

Establish metrics from Service Now incidents, generate ageing Reports and review with IT & Biz Leadership, resolve issues within stated SLAs, and improve system stability and reliability.

Provide Technical Co-Ordination, oversight and technical coaching to teams to ensure impactful incidents are analyzed for root cause and effective mitigations are in place.

Take lead in resolving P2/P3 issues of cross functional in Nature, pull teams together and focus in resolving the production issues that are impactful and escalated.

Work with Production Support & Engineering teams and develop enhancements to fix recurring issues in production.

Manage Escalations for Production Issues, bring teams together and work to resolve the issues and own end2end issue resolution & stakeholder communication for escalations.

Provide oversight to ensure adequate staffing coverage both during periods of non-peak and peak season.

Ensure Production Engineering team members employ standard and generally accepted Development practices (ensure code reviews and technical coaching), and consistent methods of troubleshooting, triage, and incident resolution to restore service most quickly and effectively.

Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative

We’re excited about you if you have:

10+ years of retail and systems Support experience for Logistics, Merchandising, Inventory and Planning Systems in a fast-paced environment.

5+ years of technical expertise in managing full stack web Cloud native applications using various technologies including Angular, REACT, NodeJS, Oracle Database experience is a must.

Demonstrated ability to co-ordinate multiple remote teams and drive resolution.

Demonstrated ability to effectively communicate with Business and all levels of IT and Business management.

Strong Negotiation skills, presentation skills and conflict resolution skills needed.

Prior experience managing or leading Engineering Teams preferred.

Strong knowledge of Supply Chain, WMS & Merchandising Business process flows and integration of those with other systems preferred.

Demonstrated ability to debate ideas, comfortable managing constructive conflict, and not afraid to challenge the status quo.

Open-minded with proven ability to work collaboratively with others in team environment.

Experience with JDA WMS/Blue Yonder systems, o9, Riversand/Syndigo, TMS and Oracle Database is desired.

Bachelor’s degree in engineering, Computer Science or a related field and / or equivalent experience

Now Hiring: Regional Technical Leader - Wastewater Treatment Process

Charlotte, NC | Full-Time | Hybrid Flexibility

A leading, multi-disciplinary engineering firm is seeking a Regional Technical Leader – Wastewater Treatment Process to guide technical excellence and drive growth across its Treatment Practice in Charlotte, NC.

What You’ll Do:

• Lead process engineering design for municipal and industrial wastewater treatment facilities
• Oversee master planning, feasibility studies, and full design development
• Manage technical scope, budgets, schedules, and quality
• Conduct process modelling, mass balances, hydraulic analyses, and develop PFDs/P&IDs
• Prepare equipment specifications and layouts for advanced treatment technologies
• Serve as a primary client partner—supporting proposals, presentations, and long-term relationships
• Mentor junior engineers and coordinate with multi-disciplinary teams
• Support permitting, regulatory coordination, and site visits through construction and commissioning

Why Apply?

• Join a respected firm focused on community impact and high-quality design
• Competitive medical, dental, vision, 401(k) with match, PTO/holidays, and bonuses
• Strong professional development support and licensure reimbursement
• Collaborative, mission-driven culture with opportunities to shape regional strategy

What We’re Looking For:

• 20+ years of water/wastewater process engineering experience
• Bachelor’s in Civil, Environmental, Chemical, or Mechanical Engineering
• Active P.E. license
• Expertise in wastewater process design and modelling (BioWin, GPS-X, WaterCAD, etc.)
• Strong leadership, communication, and client-facing skills
• Ability to manage multiple priorities and guide technical teams

Preferred: Master’s degree, BCEE, SME-level expertise, business development experience, and involvement in WEF/AWWA.

Ready to lead a high-impact regional practice? Apply now or reach out for a confidential conversation.

Contact Information:

Email:

Cell:

Location: Atlanta, GA (Hybrid / Client-Facing)

Company: ResourceTek, LLC

Reports To: Director of Operations & Business Development

About ResourceTek

ResourceTek is a specialized technical staffing firm providing engineering, IT, industrial maintenance, and professional talent to public-sector and industrial clients across the Southeast and beyond. As a long-standing partner to organizations such as the Georgia Department of Transportation (GDOT), ResourceTek delivers high-quality, relationship-driven staffing solutions that support complex, long-term programs.

As a subsidiary of a multidisciplinary engineering firm, we bring a consultative, program-focused approach to staffing—prioritizing quality, continuity, and client trust over transactional volume.

Position Overview

The Account Manager role is a full-desk position responsible for business development, client management, and recruiting support within the Atlanta and broader Georgia market. This individual will manage and grow established accounts while also developing new client relationships and supporting recruiting efforts to ensure successful delivery.

This role is ideal for someone who enjoys building long-term client partnerships, understands technical or professional staffing, and is comfortable balancing sales, account management, and recruiting responsibilities.

Key Responsibilities

Client Management & Account Growth

• Serve as the primary point of contact for assigned accounts, including GDOT and other public-sector or industrial clients
• Build strong relationships with client stakeholders, hiring managers, and program leadership
• Manage ongoing staffing needs, workforce planning, and performance expectations
• Identify opportunities to expand scope, add roles, or support additional programs within existing accounts
• Conduct regular client meetings, site visits, and check-ins to ensure satisfaction and alignment

Business Development

• Identify and pursue new client opportunities in the Atlanta and broader Georgia market
• Develop targeted outreach strategies focused on engineering, infrastructure, industrial, and technical staffing needs
• Collaborate with internal leadership on proposals, pricing, and contract support
• Represent ResourceTek professionally in client meetings, networking events, and industry engagements

Recruiting & Talent Delivery Support

• Partner closely with recruiters to define job requirements and staffing strategies
• Assist with candidate sourcing, screening, interviewing, and client presentation as needed
• Maintain candidate and consultant relationships to support retention and redeployment
• Ensure smooth onboarding and ongoing support for placed consultants

Operational & Administrative Support

• Support contract administration, compliance, and reporting requirements (including public-sector programs)
• Track activity, pipeline, and performance metrics
• Collaborate with internal teams to ensure consistent service delivery and margin discipline

Qualifications & Experience

• 3–7+ years of experience in technical staffing, professional services, or related B2B roles
• Experience in a full-desk or blended account management/recruiting role preferred
• Familiarity with public-sector, infrastructure, engineering, or industrial clients is a plus
• Strong relationship-building and communication skills
• Ability to manage multiple priorities in a client-facing, fast-paced environment
• Comfortable with business development, client meetings, and consultative selling
• Bachelor’s degree preferred

What We Offer

• Competitive base salary plus commission/incentive plan
• Opportunity to manage established, long-term client relationships (not a cold-call-only role)
• Supportive leadership and collaborative team environment
• Exposure to high-profile public-sector and industrial programs
• Long-term growth opportunities within a stable, relationship-focused organization

Why ResourceTek

At ResourceTek, Account Managers are trusted partners to both clients and consultants. We focus on quality, consistency, and long-term relationships, not transactional placements. This role offers the opportunity to build a meaningful book of business while working with respected clients and technical professionals.

Company Description

Chemspire Ingredients specializes in distributing high-quality cosmetic ingredients to the personal care industry. As a trusted partner, Chemspire Ingredients represents Symrise, a globally recognized multi-billion-dollar manufacturer of flavors, fragrances, and cosmetic ingredients. Our company is dedicated to providing innovative solutions and exceptional service. We serve a diverse clientele with a focus on quality and technical excellence.

Role Description

This is a full-time hybrid role for a Technical Sales Representative specializing in cosmetic ingredients. Based in Boonton, NJ, the role allows a combination of on-site customer meetings and periodic work-from-home flexibility. Key day-to-day tasks include developing customer relationships, identifying client needs, delivering technical presentations, and promoting effective sales strategies. Additionally, the position involves offering technical guidance, staying current on industry trends, and collaborating with team members to meet client expectations and company goals. Position will focused on selling to tri state personal care customers. In addition travel to Midwest, Texas and California may also be required.

Qualifications

• Proficiency in Technical Sales and Sales with a strong understanding of the cosmetic ingredients market
• Experience in Customer Service and fostering client relationships
• Excellent Communication skills, both verbal and written
• Ability to provide product Training and create impactful presentations
• Strong problem-solving skills and a results-oriented mindset
• Bachelor's degree in Chemistry, Biology, Business, or a related field is preferred
• Prior experience in the cosmetics or personal care industry is advantageous

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Sika is looking for a Technical Service Representative to join its growing team in the Kansas City, Missouri area. The TSR is responsible for monitoring the installation of Sika Sarnafil Roof Systems to ensure correct application procedures are followed. This is an outdoor position that requires extensive traveling to job sites. This individual performs warranty inspections and conducts training sessions for roofing contractor personnel. This position reports to the Regional Technical Manager.

Specific Responsibilities:

• Training of applicators to properly and efficiently install Sika Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed.
• Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise.
• Conducting final inspections for technical acceptance for warranty issuance.
• Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sarnafil during the installation process.
• Advising Technical Manager concerning progress, issues, problems project needs.
• Assist Sales and others with pre-job meetings, roof surveys, and warranty claim issues.
• Following up on leak and warranty claim calls, and complete necessary Sarnafil repairs as needed.
• Inspection of existing Sarnafil roofs for warranty transfers, warranty extensions, and annual inspections.
  
  

• High School Diploma, preferably Associate degree
• 2-5 years of work experience in the roofing industry
• Technical knowledge of single-ply roof membrane installation, ideally Sarnafil
• Good written and verbal communication skills
• Ability to travel extensively within the region, some overnight travel (via car, train and plane)
• Computer literacy
  
  

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, Paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Location: Hybrid: Los Angeles, Remote: Pacific Time Zone

Department: Game Design

Employment Type: Full-time

About the Role:

Refactor Games is a AAA sports video game studio. We are developing the next generation of professional football (soccer) video games using Unreal Engine 5.

We are seeking a highly skilled Technical Game Designer to design, implement, and iterate core game systems that define how our AAA European football video game feels, behaves, and engages players — across gameplay, modes, progression, and meta structures. You’ll work hands-on within Unreal Engine (Blueprints and scripting) to prototype, tune, and ship systems while bridging the gap between creative design vision and engineering execution.

In this role, you’ll collaborate closely with designers, engineers, animators, UX, and production to ensure our football systems, from player mechanics to match-level logic, are robust, reusable, well-documented, and optimized for performance.

** All applications must include a Cover Letter. Please detail your past experience with Sports Game development and relevant soccer experience/fandom, if applicable. **

Experience:

• 3+ years of professional game design or technical design experience.
• Including work on at least one shipped title (AAA or high-quality).

What You'll Work On:

• Implement gameplay systems using Unreal Engine Blueprints and gameplay scripting, ensuring fidelity, performance, and scalability across content.
• Prototype new systems and features rapidly in editor and iterate based on feedback from design reviews and playtests.
• Collaborate with engineering to define architecture, data flow, and scripting standards for game systems.
• Tune system behavior for balance, player experience, and performance, using telemetry and designer instinct.
• Work with multidisciplinary teams (AI, animation, UX, economy, live ops) to ensure game systems integrate cleanly across features.
• Write clear documentation including design specs, variable definitions, use cases, and technical expectations.
• Debug gameplay logic and support QA in identifying issues, performance bottlenecks, and systemic edge cases.
• Support ongoing game content updates, seasonal content pipelines, and live tuning processes.

Requirements:

• Hands-on experience with Unreal Engine 5 workflows, including Blueprints and gameplay scripting.
• Strong understanding of gameplay systems design, including mechanics, progression logic, and modular systems.
• Ability to implement, test, and optimize systems in engine with iterative prototyping.
• Ability to work collaboratively with programmers and other designers to deliver system features.
• Solid documentation and communication skills, articulating design intent and technical constraints.
• Passion for football (soccer) games and understanding of how systems support player engagement.

Bonus Points:

• Experience working on sports titles or competitive multiplayer games.
• Familiarity with networked gameplay replication, gameplay abilities, and data-driven systems.
• Experience with Unreal Engine C++ integration, data asset workflows, and gameplay scripting conventions.
• Ability to leverage player data and analytics to refine systems over time.
• Experience designing systems for live content cadence, progression balance, and seasonal features.

What We Offer:

• Opportunity to influence core systems in a major AAA football game and work on cutting-edge features.
• Cross-discipline collaboration with designers, engineers, and live operations teams.
• Competitive compensation, and benefits.
• Career growth opportunities into Senior or Lead Technical Design positions.

Job Title: Technical Support Specialist – HVAC Operations & Building Systems Support

Location: Buffalo Grove, IL 60089 (Onsite)

Employment Type: 12-Month Contract (Potential for Full-Time Conversion)

Pay Rate: $30/hour (W2)

About the Role

We are seeking a Technical Support Specialist with experience in HVAC operations, dispatch coordination, and service support to assist with smart building and building automation systems.

This role is ideal for candidates who have supported HVAC service teams, managed work orders, coordinated technicians, and handled inventory/logistics, and are looking to grow into a more technical support role within building systems and automation.

You will act as a bridge between customers, field technicians, and internal engineering teams, helping ensure smooth service delivery, accurate documentation, and timely issue resolution.

Key Responsibilities

• Manage incoming service requests, work orders, and support tickets related to HVAC and building systems
• Coordinate technician scheduling, dispatch, and daily service logistics
• Assist in basic troubleshooting of HVAC and building system issues (remote support / triage level)
• Maintain accurate service records, maintenance logs, and documentation
• Track and manage inventory, parts ordering, and vendor coordination
• Communicate with customers regarding service updates, issue status, and resolutions
• Escalate complex technical issues to engineering or field specialists
• Support preventative maintenance tracking and reporting
• Use internal systems (CRM / ticketing tools) to log, update, and close cases
• Assist with process improvements across service operations and support workflows

Qualifications

• 1–3+ years of experience in HVAC support, service coordination, or technical admin roles
• Experience with:
• Work order management
• Dispatch/scheduling of field technicians
• Service ticketing systems or CRM tools
• Strong organizational and documentation skills (logs, service records, reports)
• Customer-facing communication experience
• Ability to multitask in a fast-paced service environment