Technical Usage Jobs Remote Jobs in Usa

DTLR is seeking a dedicated and technically proficient Retail A/V Support Specialist to ensure the seamless operation of audio-visual systems within our retail stores. This role focuses on maintaining the functionality and quality of DTLR Radio broadcast integration, in-store audio systems, and any related digital signage or displays. The Retail AV Specialist will be responsible for troubleshooting, maintenance, and proactive support to ensure a consistent and engaging customer experience.

Responsibilities:

• DTLR Radio Integration & Broadcast Operations:
• Install, maintain, and repair radio equipment.
• Ensure consistent and high-quality audio playback of DTLR Radio broadcasts within assigned store locations.
• Troubleshoot and resolve any issues related to audio signal flow, internet connectivity, or playback equipment.
• Collaborate with the DTLR Radio Technical Director to implement updates, resolve technical challenges, and ensure broadcasts comply with station regulations.
• Set up live broadcasts and prepare for outside broadcasts, including equipment setup and operation.
• Update broadcast hardware and software.
• Ensure that broadcasts follow any prescribed logs or playlists.

In-Store Audio Systems:

• Maintain and troubleshoot in-store audio systems, including speakers, amplifiers, and control panels.
• Ensure proper audio levels and sound quality throughout the store.
• Perform regular inspections and preventative maintenance on audio equipment.
• Operate the audio mixing console, adjusting audio levels and settings. Cue and play music, commercials, and other audio.
• Set up and dismantle audio equipment and edit pre-recorded segments.
• Digital Signage and Displays:
• Ensure proper functionality of digital signage and displays, including content playback and hardware maintenance.
• Troubleshoot and resolve issues related to video displays, content delivery, and connectivity.
• Assist in the deployment of new digital displays.

Technical Support and Troubleshooting:

• Provide technical support to store staff and on-air talent regarding audio and visual equipment.
• Respond to and resolve technical issues in a timely and efficient manner, including during live broadcasts or recording sessions.
• Document technical issues and resolutions for future reference.
• Identify and resolve technical issues with equipment.
• Equipment Setup and Operation:
• Installing, configuring, and operating broadcast equipment like cameras, microphones, audio mixers, video switchers, and transmission systems in studio and remote locations.
• Setting up cameras, lighting, microphones, soundboards, and other studio equipment according to production needs.
• Equipment Maintenance and Inventory:
• Perform routine checks, troubleshooting malfunctions, and repairing broadcast equipment to ensure optimal performance.
• Perform routine checks and cleaning of studio equipment, coordinating repairs when necessary.
• Perform routine maintenance and repairs on AV equipment.
• Maintain accurate inventory records of AV equipment and supplies within assigned stores.
• Report any equipment malfunctions or needs for replacement.
• Keeping track of studio equipment and supplies, ensuring proper storage and usage.

Signal Monitoring:

• Monitoring audio and video levels during live broadcasts to maintain quality and identify potential issues.
• Maintain optimal sound and picture quality by adjusting levels and monitoring equipment readings.
• Installation and Setup:
• Assist with the installation and setup of new AV equipment in store locations.
• Ensure proper cabling and connections for all AV systems.
• Collaboration and Communication:
• Work closely with directors, producers, and other technical staff to achieve desired visual and audio effects.
• Coordinate with marketing and promotion personnel.
• Provide technical assistance during live events, rehearsals, and studio sessions.
• Compliance and Safety:
• Adhering to regulations regarding broadcast transmission standards.
• Adhering to safety procedures related to studio equipment and operations.
• System Upgrades:
• Staying informed about new broadcast technologies and recommending upgrades to improve broadcast quality.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent; technical certifications or associate's degree in a related field preferred.
• Minimum of 1-2 years of experience working with audio-visual equipment in a retail or commercial environment.
• Strong understanding of audio systems, including speakers, amplifiers, and signal flow.
• Basic knowledge of digital signage and video display systems.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends, as required.
• Valid Driver’s License, and reliable transportation.

Skills:

• Audio system troubleshooting
• Digital signage maintenance
• Technical support
• Equipment maintenance
• Inventory management
• Communication
• Teamwork
• Organization

Physical Requirements:

• Ability to lift and carry equipment up to 50 pounds.
• Ability to climb ladders and work in confined spaces.
• Ability to stand for extended periods.
• Ability to travel to multiple store locations within the assigned region.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy. Pay range: $18/hr - $25/hr (Depending on Experience); This role will be eligible for medical, dental, vision, 401k, sick leave, and company paid time off plan.

General Information:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 1

Location: United States; Atlanta

Experience: Associate Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Customer Engagement & Support

• 
  
• Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
  
• Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
  
• Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
  
• Provides accurate and timely case updates in alignment with incident severity and communication standards.
  
• Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
  

Case Ownership & Management

• 
  
• Manages assigned support cases through resolution with appropriate guidance and escalation.
  
• Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
  
• Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
  
• Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
  
• Performs log review and configuration analysis to support root cause identification.
  

Technical Problem Solving & Analysis

• 
  
• Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
  
• Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
  
• Identifies patterns in recurring issues and raises observations to senior team members for review.
  
• Contributes to internal knowledge base articles and documentation to improve support efficiency.
  
• Shares learnings and troubleshooting approaches with the team to build collective knowledge.
  

Product & Domain Knowledge

• 
  
• Demonstrates working knowledge of supported products and underlying technologies.
  
• Resolves routine and moderately complex technical issues within assigned product areas.
  
• Applies product knowledge to evaluate customer environments and configurations with guidance.
  
• Supports customers with standard deployment, configuration, and operational recommendations.
  
• Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
  

Escalation & Incident Support

• 
  
• Follows established escalation procedures to ensure timely resolution and appropriate visibility.
  
• Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
  
• Assists in building and maintaining lab environments as needed to support issue diagnosis.
  

Collaboration & Continuous Improvement

• 
  
• Participates in team knowledge-sharing sessions and enablement activities.
  
• Provides feedback on tools, documentation, and processes to improve support effectiveness.
  
• Collaborates with cross-functional teams as needed to support customer outcomes.
  
• Supports ongoing initiatives to improve workflows, consistency, and customer experience.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree or equivalent practical experience.
  
• 1-3 years of technical support or engineering experience in a customer-facing environment.
  
• Ability to manage multiple support cases with guidance while maintaining service quality.
  
• Strong written and verbal customer communication skills.
  
• Demonstrated commitment to customer satisfaction and continuous learning.
  
• Experience with log analysis and troubleshooting fundamentals.
  
• Working knowledge of database fundamentals, including basic SQL queries.
  
• Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

ATI has been named "Best Places to Work in SC" from 2

This is a full-time opportunity with benefits

ATI provides Medical, Dental and Vision Plan options

Flexible Spending Accounts, including health and dependent care accounts

403B Retirement Savings plan with a very competitive company contribution

Personal time-off (pre-loaded & accrued) plus 12 paid holiday-days

Life Insurance paid by ATI

Paid Parental Leave

Short-Term & Long-Term Disability Coverage paid by ATI

Employee Assistance Program

Tuition Reimbursement Program

Flexible work schedules

ATI's standard business hours are Monday-Friday, between 8 AM - 5 PM.

ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation’s most pressing challenges. Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government. Traditionally, these processes are complicated and burdensome. That’s where ATI comes in. We simplify and streamline processes to make it all work. When you work at ATI, you become a part of something larger than yourself. Our collective work – no matter what department or division you work in – ultimately enables the warfighter, saves lives, and diversifies the industrial base. At our core, ATI is a service organization. We are in service to others; it’s what we do, and it’s who we are.

Position Description:

Serves as the Technical Director (TD) for the Naval Shipbuilding and Advanced Manufacturing Center of Excellence (NSAM CoE), a program within the Naval Technologies Division. The TD will provide key management and programmatic support to accomplish the core mission of identifying, developing, and transitioning advanced shipbuilding and manufacturing technology to U.S. shipbuilders and other relevant defense industry. The TD provides technical assessments and recommendations on specific shipbuilding and other naval related technologies as required by the Government. The TD is a key part of the program efforts to develop and maintain working relationships and technical interchanges with shipyards and/or other relevant industries, with a focus on facilitating technology transfer to the nation’s shipyards and other defense industries. The TD is intimately involved in the program's efforts to reduce the cost and time to build and repair the key naval platforms that are identified in the government sponsor's Program-directed Investment Strategy.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

**This position offers a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.**

Essential Functions:

With only occasional guidance needed from the Executive Director or Division Lead, responsible for the NSAM CoE’s project development activities. Provides technical, programmatic, and financial oversight and guidance to the various project teams in executing a diverse R&D portfolio.

• Assures that project management and technical oversight activities are performing satisfactorily.
• Provides technical assessments and recommendations on specific shipbuilding and other naval related technologies.
• Researches and assesses technical/technology advancements in related ManTech focus areas. Includes identifying novel solutions/industry members in support of the Navy’s investment strategy
• Attends and participates in meetings dealing with the operations and management of the NSAM CoE, outreach conferences and symposia, strategic planning activities and any other meetings as needed.
• Assists NSAM CoE technical staff in developing/preparing the project Statement of Work, establishing project deliverables, completion criteria and Go/No-Go metrics, as as other sponsor-directed deliverables.
• Participates in selected project kickoff meetings, quarterly reviews, and periodic project update teleconferences.
• Assists NSAM COE Executive Director and Deputy Director in personnel and resource allocations.
• Interacts daily with the Division and NSAM CoE staff, contracts personnel and financial personnel.
• Travels and participates in ManTech Conferences/Workshops as directed by the NSAM CoE government sponsor. The events vary, but typically includes the Defense Manufacturing Conference (DMC), ShipTech, NSRP All Panel Meeting and other approved conferences/workshops. The government sponsor may also direct participation/ attendance at other National and International Technology Trade Shows.

Additional Responsibilities:

• Review technical deliverables and external project presentations as needed.
• Travel and participate in meetings in support of Project Development and Management efforts. Typically, these meetings include future FY planning meetings at specific shipyards and industrial facilities; project kickoff and coordination meetings, final project reviews.
• Performs other duties as assigned.

Qualifications:

• A technical BS degree in Engineering, Science or a related field from an accredited university plus five years relevant experience.
• Minimum of 10 years of experience in managing technology development programs required. An advanced degree highly preferred. Additional years of relevant experience in program development and management highly preferred.
• A thorough understanding of advanced manufacturing technologies with the ability to recognize areas of manufacturing needs and evaluate potential solutions related to the Naval Research Enterprise required. Experience with digital manufacturing associated with digital twin/thread processes highly preferred.
• Experience in identifying technology needs and understanding of technology transition/implementation processes required. Experience working with Navy and/or Marine Corps commands/program offices preferred.
• Strong computer skills including Excel skills, MS Office Suite - Word, PowerPoint, Outlook and Project desired. MS Access experience a plus.
• Some technology focus areas include: (experience)
• Design for Producibility/Design for Manufacturability
• Model-based tools/processes, and approaches to optimize producibility in a digital manufacturing ecosystem
• Intelligent manufacturing planning and factory execution
• Elimination of inefficiencies in design optimization, material usage, labor utilization, work flow, by utilization of automation and robotics
• Modeling and Simulation technologies
• Inspection technologies, such as digital radiography, ultrasonic inspections, etc.
• Must be either a U.S. Citizen by birth or naturalization.
• Must be able to obtain/maintain DoD SECRET clearance and successfully pass a background check to access sensitive information and automated systems.
• Must successfully pass a background to access sensitive information and automated systems.
• This position is subject to a background check that includes a review of credit and criminal records. In reviewing an applicant’s criminal history, the company will consider prior criminal convictions that have a relationship to the job duties and responsibilities of the position. The company considers the nature of the crime, the time that has elapsed since the crime and the job duties for the position at issue in making an individualized determination. Individuals may be excluded when the company determines, based on the above factors, that hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.
• If you are a qualified candidate, we encourage you to apply even if you have a prior criminal conviction(s). Convictions will not automatically disqualify the candidate, However, conviction(s) will be considered and balanced against the age of the candidate at the time of the offense, time elapsed since the offense, type of offense, potential impacts of such on the work environment, sensitivity of the position(s) available/sought, and similar independent factors relevant to the employment requirements at ATI.

Physical Efforts

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular physical activity to include walking, bending, stooping, reaching, standing and prolonged sitting.

Ability to use phone and computer systems, copier, fax, and other office equipment.

Must be able to occasionally move/lift up to 25 pounds with or without reasonable accommodation.

Work Environment

This position is located in an air-conditioned, environmentally controlled atmosphere.

Noise level in the work environment is usually moderate.

ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and all other protected classes.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

If you require accommodations to complete this application, please contact Human Resources at

Anticipated salary is in range commensurate with education and experience:

$110,000 - $120,000

Join us as a Senior, AI Workplace Transformation Consultant

You’ll play a pivotal role in delivering successful organisational change, backed by experience and knowledge of PROSCI, Kotter or other change frameworks, while also helping clients unlock the full potential of Microsoft 365, Copilot, Copilot Studio, Viva and more. You’ll develop and implement advanced change management strategies; drive people change and enablement and ensure that new solutions are adopted smoothly and deliver measurable value.

You’ll be a self-starting, adaptable, and energetic individual who thrives in fast-paced environments. You’ll bring strong experience in consultative client engagements, be open to challenge and feedback, and feel confident constructively challenging clients to ensure the best outcomes for everyone involved. A growth mindset is essential, along with a clear expectation that you’ll actively contribute to the continuous improvement of Changing Social.

Location: Nashville Tennessee / Remote Time zone: Eastern or Central preferred

Key Responsibilities:

Change Management Strategy

• Lead the design and execution of advanced change management strategies for clients adopting Microsoft 365 and Copilot solutions.
• Apply proven methodologies to build adoption plans, communications, and training tailored to diverse audiences.
• Ensure all change activities align with client business goals and deliver measurable outcomes.

Stakeholder Engagement

• Lead stakeholder mapping, engagement planning, and delivery of sessions to secure buy-in at all levels.
• Advocate, support, coach and mentor senior leaders in the importance and necessity of change.
• Build strong, trusted relationships with client sponsors, technical leads, and end users.
• Facilitate workshops and feedback sessions to ensure adoption challenges are addressed proactively.

Adoption Metrics, Reporting & Value Realisation

• Develop and implement measurement frameworks to track adoption, usage, and ROI of Copilot and other Microsoft solutions.
• Use reporting tools to monitor project effectiveness and recommend data-driven improvements.
• Communicate adoption progress and value realisation to key stakeholders and sponsors.

Microsoft 365, Copilot, Copilot Studio & AI Agents

• Understand, identify, scope and support the elements of the M365 Modern Workplace Applications that are of direct impact to the clients needs.
• Be well versed in the identification of business workflows and processes. Capable in crafting new ways of working that utilise the M365 platform and drive real world ROI.
• Deliver Copilot projects and custom conversational AI agents to meet client needs.
• Advise clients on best practices for creating and managing AI-powered solutions that enhance workflows and productivity.
• Translate functionality into clear guidance for end users, ensuring solutions are user-friendly and deliver on their promise.
• Collaborate closely with technical teams and developers to align AI deployments with user needs and organisational policies.

Product & AI Knowledge

• Leverage deep understanding of our solutions to assess client needs and recommend the most suitable products or agents that deliver optimal value and outcomes.
• Maintain up-to-date knowledge of Microsoft 365, Copilot for Microsoft 365, Copilot Studio, and broader M365 modern work platform
• Deliver client training sessions, Q&A drop-ins, and knowledge-sharing to embed new ways of working.
• Keep up to date of Microsoft’s AI roadmap to guide clients on upcoming features and capabilities.

Client Relationship Management & Pre-Sales

• Build and maintain long-term client relationships.
• Embed as a trusted advisor who can spot business benefits for our clients and build proposals and services to support those needs both commercially and via delivery.
• Support the sales team in scoping client needs, delivering demos, and showcasing our Copilot capabilities.
• Contribute to proposals and presentations, bringing both change management and technical expertise.

Qualifications

Education:

• Bachelor or masters degree in Business, Organisational Development, Information Technology, Anthropology or a related field is preferred but not essential.

Experience:

• 5+ years of experience in adoption and change management, with at least some exposure to configuring or supporting Microsoft 365 solutions.
• Hands-on experience working with Microsoft 365 products, Copilot Studio, Power Virtual Agents, or similar conversational AI tools is highly desirable.

Certifications:

• Relevant change management certification (e.g. PROSCI) required. Or significant proven track record and specific detailed knowledge of change frameworks.
• Desirable: Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), Power Platform Solution Architect Expert (PL-600), or equivalent Copilot Studio certifications.

Skills

• Advanced knowledge of change management tools and methodologies.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to communicate complex technical ideas clearly to non-technical audiences.
• Excellent stakeholder engagement and client relationship management skills.
• Confident in facilitating workshops and training sessions.
• Proactive, curious, and adaptable mindset with a passion for emerging AI capabilities.

Core Competencies

• Knowledge & Experience: Advanced knowledge of Microsoft 365, Copilot Studio, and change management best practices. Mentor colleagues and leads client training.
• Business Impact: Leads complex projects, drives measurable adoption, and supports business development.
• People & Team Management: Coaches junior team members, resolves issues, and drives collaboration.
• Communication & Influence: Communicates effectively with clients and internal teams, translating between technical and non-technical contexts.
• Problem Solving & Innovation: Designs creative solutions for adoption challenges, drives continuous improvement, and keeps up to date with the AI landscape.

Why Join Changing Social?

We are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. We are on an exciting journey of growth that offers huge potential for ambitious and likeminded people. Changing Social has ambitious plans for the future. We aim to expand our team substantially in the coming years, having grown 58% over the past 12 months, with growth plans to hit a head count of 200 over the next three to five years.

Our culture is built on the values of Lovability, Openness, Versatility, and Enthusiasm. We thrive on creativity, embrace diversity, and are passionate about delivering exceptional service. As a rapidly growing company with a global footprint and a head office in the UK, we cater to an international audience while maintaining a localised approach where necessary.

Benefits:

• Annual Leave: 23 days of annual leave per calendar year, excluding Public Holidays, with an additional day for each year of employment up to a maximum of 5 days.
• Additional Leave: Gain an additional day of leave for each year of service, up to a maximum of 5 days.
• Annual Leave Carry Over: Carry over up to 5 days of unused annual leave to the next year.
• Festive Period: Business closure for a week during the festive period in December.
• Public Holidays: Flexibility to work over public holidays if desired or required, with time taken back on a subsequent day.
• Pension Scheme: 2% 401k employer contribution, 5% employee contribution.
• Flexible Working: Manage your own time to improve work-life balance and facilitate managing international time zones.

Additional Benefits:

Health and Wellbeing:

• US Health, Vision and Dental Plan
• My Mind Pal Wellbeing App

Financial Security:

• Bravo Perks: Points schemes and vouchers.
• Bravo Hub: Access to discount codes.
• Financial Wellbeing Tools: Budget planners, money-saving tools, and financial education resources.

Personal Development:

• Paid Microsoft Training and Certifications: Enhance your professional skills with company-sponsored training.

More about Changing Social

Our culture is built on the values of Lovability, Openness, Versatility, and Enthusiasm. We thrive on creativity, embrace diversity, and are passionate about delivering exceptional service. As a rapidly growing company with a global footprint and a head office in the UK, we cater to an international audience while maintaining a localised approach. Our POP values Preparation, Ownership, and Pride are the behaviours that underpin our high-performance culture. They’re how we turn our values into action, every day.

Team Lead Staff Software Engineer

Location: Hybrid - American Fork, UT

Our client is seeking a Team Lead Staff Software Engineer to join their engineering team supporting innovative cloud-based dental technology platforms. Do you enjoy solving complex backend engineering challenges using Java and modern cloud technologies? Are you passionate about mentoring other engineers while still staying hands-on with code? Do you want to influence system architecture and help scale a high-impact SaaS platform used by dental professionals? If yes, this may be the perfect Team Lead Staff Software Engineer position for you. Keep scrolling to see what this company has to offer.

The Perks!

• Compensation: $130,000 – $165,000 salary, based on experience
• Benefits: Medical, Dental, and Vision Coverage, 401(k) Plan with Company Match, Paid Time Off, Sick Leave, Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits
• Additional Perks: Worldwide Scholarship Program, Volunteer Opportunities, and opportunities for professional growth in the healthcare technology industry

A Day in the Life of the Team Lead Staff Software Engineer

In this role, you’ll help shape the future of our client’s cloud-based dental platform, including their flagship product. You’ll work closely with engineering leadership, product managers, and cross-functional teams to design and build secure, scalable features while mentoring other developers. This position blends deep technical contribution with early leadership responsibilities, offering a clear path toward technical or people management roles.

Responsibilities include:

• Lead the technical design and development of new and existing finance-related features within the Dentrix Ascend platform
• Develop clean, efficient, and maintainable Java code using Spring Boot while following Test-Driven Development (TDD) and clean architecture principles
• Apply advanced object-oriented design, SOLID principles, design patterns, and refactoring techniques to maintain high-quality codebases
• Contribute to overall system architecture with a focus on scalability, reliability, and performance under heavy usage
• Collaborate with product managers, designers, and engineering teams to translate business requirements into robust technical solutions
• Troubleshoot and resolve complex technical issues to ensure platform stability and reliability
• Mentor junior engineers and promote engineering best practices and continuous learning
• Partner with DevOps teams to support CI/CD pipelines and deployment automation
• Participate in Agile/Scrum ceremonies such as sprint planning, stand-ups, retrospectives, and code reviews
• Stay current with Java and related technologies, recommending modern tools and practices that improve product quality and team productivity

Requirements and Qualifications:

• 8+ years of experience building backend software with Java and Spring Boot, including enterprise-level application development
• Prior experience designing or working with microservices and modern software architecture patterns
• Previous experience supporting the team and guiding technical decisions as a team lead or technical lead
• Experience working with large language models (LLMs) or AI tools for generating, interpreting, or improving codebases
• Prior experience mentoring engineers or provided technical leadership while maintaining strong communication across the team
• Excellent communication and collaboration skills
• Passion for building high-quality software and enabling team success
• Bachelor’s degree in a related field

About the Hiring Company:

Our client develops cloud-based software designed to help dental professionals manage and grow their practices. Their flagship platform delivers modern practice management tools that improve efficiency, patient experience, and operational insight. The company focuses on innovation, scalability, and empowering healthcare professionals through technology.

Come Join Our Engineering Team!

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!

Are you a natural relationship builder with strong customer instincts? Do you enjoy stepping onto a production floor to solve problems just as much as you enjoy strategizing account growth? Do you love being "the face" to major OEMs and prefer a role that gets you out in the field rather than behind a desk? If so, this is the perfect opportunity to join our client, a primary equipment supplier to the North American bus industry.

The Regional Account Manager will support key OEM and fleet customers across Northern California and surrounding areas. This highly visible role blends account management, light technical/mechanical support, project coordination, field training, and regional sales growth.

You will serve as the primary point of contact for one of the region’s largest bus/vehicle manufacturers while also supporting additional transit agencies, fleets, and operators across Northern California and parts of the Central Valley.

This role is ideal for someone who loves building customer relationships, enjoys being hands‑on in production environments, and is comfortable balancing sales responsibilities with technical problem-solving.

What You'll Be Doing

Account Management & Customer Support

• Serve as the dedicated Account Manager for a major OEM in the Bay Area, visiting the customer 2–3 times per week to ensure smooth production, system performance, and issue resolution.
• Maintain strong customer relationships, identify pain points, and proactively address issues before they escalate.
• Coordinate closely with internal engineering and operations teams to troubleshoot production line challenges and facilitate solutions.
• Support multiple fleet/end‑user accounts throughout Northern California, conducting site visits, check-ins, and relationship-building.

Technical/Mechanical Support

• Provide on-site support during customer production processes — identifying mechanical issues, gathering data, and collaborating with engineering for solutions.
• Demonstrate mechanical aptitude and curiosity; able to understand technical product functions and communicate them clearly to customers.
• Perform hands-on review of customer installations and assist with resolving equipment, configuration, or application questions.

Training & Education

• Conduct paid technical training sessions for customer maintenance teams and technicians.
• Deliver clear instructions on product usage, safety, troubleshooting, and maintenance best practices.
• Ensure training materials and documentation are consistently updated and aligned with customer needs.

Regional Growth & Field Sales

• Manage and grow existing accounts while identifying new opportunities within assigned territory.
• Conduct cold visits/check-ins with regional customers to assess needs, gather feedback, and promote solutions.
• Support bid/specification efforts to ensure products are accurately represented in proposals and future orders.
• Provide timely and accurate forecasting, market feedback, and competitive insights.

Travel Expectations

• Approximately 80% travel, primarily within Northern California.
• Occasional travel to national manufacturing sites, training centers, and customer locations for onboarding and continued development.
• Expect an immersive 60-day onboarding program involving shadowing and training with team members across multiple regions.

What Experience You Bring

Required

• 5+ years of experience combining sales, account management, project coordination, and/or technical customer support.
• Strong customer-facing skills with the ability to manage expectations, resolve conflicts professionally, and build trust.
• Demonstrated mechanical aptitude, whether through previous work experience, hands-on roles, or personal/hobbyist experience.
• Ability to work independently from a home office while managing a travel-heavy schedule.
• Strong proficiency with Microsoft Office and experience using CRM tools.
• Residency in Northern California, with daily travel within the Bay Area feasible.

Preferred

• Experience supporting OEMs or large industrial/manufacturing accounts.
• Background in transportation, heavy equipment, mechanical systems, mobility, or related technical industries.
• Experience conducting customer training or technical demonstrations.
• Strong organizational skills with proven ability to prioritize across multiple customers and ongoing projects.

What's Offered

• Company vehicle and credit card for travel.
• Yearly bonus eligibility.
• Comprehensive benefits package.
• Opportunity for long-term growth in a stable, expanding division.
• Autonomy, flexibility, and the chance to make a meaningful impact with a leading provider of transportation and mechanical system solutions.

Our client is not able to provide visa sponsorship at this time. Candidates must be U.S. Citizens or Green Card holders.

Location: Remote - VA, United States

Base Pay: $86000.00 - $110000.00 / Year

Employee Type: FT Exempt

Manage Others: No

We are excited to welcome a Regional Engineer to our team! From generous benefits, including bonus opportunities and an Employee Stock Ownership Plan (ESOP), to great employee retention, this is a fantastic opportunity to join a thriving organization!

Benefits: offering a generous benefits package to include Medical, Dental, Vision, 401k, Paid Time Off, Paid Holidays, Flexible Spending, Company paid Life Insurance, Voluntary Life Insurance, ESOP opportunity, and a generous bonus plan.

This is an excellent opportunity for someone who wants to get out of the office, prefers autonomy in their role, enjoys networking and sharing their knowledge with others, and wants to play a vital part in helping our company grow.

Position OverviewThe Regional Engineer is responsible for being Lane’s technical expert on Lane products to gain acceptance and approval. Regional Engineers work with the engineering community and technical agencies in support of Lane’s marketing efforts and promote Lane Enterprises and its products to agencies, engineers, contractors and other customers. The Regional Engineer will service Northern Virginia, Richmond, Tidewater, Maryland, and parts of NE North Carolina markets & support surrounding areas as needed.

Some job duties include:

• Work with engineers and agencies with the goal of expanding usage criteria for Lane’s drainage products.
• Work with Lane’s Sales representatives to improve their technical knowledge of the products being sold and guidance on successful methods for promoting Lane's products.
• Instruct contractors as to proper methods of product installation and measures required to correct faulty installation.
• Identify new business opportunities for Lane and applications for Lane’s current products.
• Evaluate potential new products for compatibility with Lane’s current products and manufacturing capabilities.
• Lead the process for approvals and submission of alternatives for inclusion of Lane’s products in project applications and with engineering design firms.
• Participate in the planning and presentation at sales meetings.
• Identify the need for and support the development of brochures and other materials that promote Lane products or product applications.
• Assist in identifying potential new sales representatives and regional engineers.
• Provide technical assistance within the company, in other ways as directed.

This is a hybrid position - part of the job can be completed remotely from home, while the other part involves travel throughout Virginia, Maryland and Northeast NC territories. A company vehicle will be provided, and food and lodging expenses are covered when traveling.

• Bachelor's degree in engineering or Related Field
• Previous civil engineering and stormwater experience
• Professional Engineer (PE) or engineer in training (EIT) a plus
• 3+ years’ experience in related field or sales.

Skills & Abilities

• Strong verbal and written communication skills
• Excellent sales and customer service skills with proven ability to explain technical products to non-technical audiences
• Excellent organizational skills and attention to detail
• Strong analytical and problem solving skills
• Proficient with MS Office Suite or related software

Lane Enterprises Is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable

Compensation details: 86 Yearly Salary

PI7c578f372974-3631

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• Day to Day
  
  
  • 
    
  • Lead the design and development of advanced Genesys Cloud Architect workflows (IVR, digital, routing, NLU-driven call flows).
    
  • Produce high-quality technical and functional documentation, including FRDs, workflow diagrams, and integration specifications.
    
  • Participate in and/or lead discovery and design workshops with business and technical stakeholders.
    
  
  
  
• Responsible for analysis, design, programming, and implementation of complex applications tasks and projects.
  
• Devise feasible, logical procedures to resolve business problems through the use of computer resources.
  
• Formulate scope and objectives through research to develop or modify complex systems.
  
• Review detailed specifications and recommend modifications. Design, code, test and debug complex application programs.
  
• 20% Produce deliverables related to the assigned project.
  
• Perform analysis, design, programming, and implementation of systems and procedures to solve complex business or scientific problems.
  
• Evaluate interrelationships in immediate programming area to determine how changes in one program will affect another related area.
  
• Apply conversions and enhancements to business systems.
  
• May lead or provide expertise on assigned projects.
  
• 20% Work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.
  
• Ensure solutions are aligned with business and IT strategies and comply with the organization's architectural standards.
  
• Assist in post-implementation support and system enhancements.
  
• 20% Test modified programs, create necessary test files and data, verify logic, debug, and write relevant documentation.
  
• 15% Design and develop IT systems. Devise new sources of data and develop new approaches and techniques.
  
• Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting complex application software that is delivered on time and within budget.
  
• 15% Provide guidance to lower-level programmers/analysts.
  
• Act as an internal consultant by providing technical guidance on complex projects.
  
• Determine and resolve problems with other systems analysts, programmers, and systems users.
  
• 10% Test designed programs, verify logic, perform any necessary "debugging," and write the documentation
  

• 
  
• Genesys Cloud
  
• Java Script, Python, or Node.Js
  
• REST APIs, JSON, and service integrations
  
• Hands-on experience with cloud platforms (AWS preferred)
  

• 
  
• Genesys Certifications such as:
  
• Genesys Cloud CX Developer (CCX GCD)
  
• Genesys Cloud CX Architect (GCX ARC)
  
• Lucid Charts or other workflow modeling tools.
  

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• Comprehensive understanding of applications/development, quality assurance and integration methodologies, concepts and facilities in a mainframe, midrange, and/or PC/LAN environment.
  
• Demonstrates a high level of technical proficiency in the areas of programming languages, platform capabilities, and methods of systems analysis and program design.
  
• Excellent analysis, decision-making, and problem solving skills.
  
• Demonstrates logical abstract thinking and assimilating/adhering to project goals and deadlines.
  
• Ability to communicate effectively verbally and in writing.
  
• Able to work well under pressure and as part of a team.
  
• Strong knowledge of interpersonal skills/team building.
  
• Familiar with project management concepts.
  
• Ability to assess requirements, alternatives, and risks/benefits for low- to high-impact projects.
  
• Pays attention to detail.
  
• Ability to establish and maintain effective working relationships with employees, clients, vendors etc.
  
• In-depth understanding of organizational functions, behavior, and inter-relationships.
  

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• Comprehensive knowledge of relevant operating systems, programming languages, and development tools and their usage in the company.
  

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• Customer-focused, project-oriented programming environment.
  
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  

This role will be a full-time position based out of our Paris, KY office.

How you will thrive and create an impact:

• Ensure the reliability and scalability of processes and associated equipment when bringing new products into production.
• Documents research findings and creates necessary documentation.
• May oversee smaller-scale improvement projects or process modifications within the manufacturing floor, ensuring successful implementation.
• May perform hands-on execution of laboratory studies and/or technology projects.
• Addresses recurring but varied challenges within manufacturing operations, applying analytical skills to evaluate process variables and recommend effective solutions.
• Collaborates with internal teams, such as R&D, production, quality, and maintenance, and may communicate with external parties, including equipment sub-contractors or suppliers, to exchange technical insights and align on manufacturing and engineering objectives.
• Be main technical point of contact for clients and stakeholders including Design-Build Proposals, including scope, cost estimates, HSE& checklists, schedules and all required project documents.
• Cross functional communication and coordination with internal teams and vendors to ensure resource availability as needed.
• Evaluate and select equipment and contractors.
• Provide technical assistance to collaborating stake holders including vendors, contractors and cross functional departments.
• Participate in Corporate Purchasing and Legal contract reviews.
• Provide technical assistance to the production and maintenance areas for equipment performance, problem solving, and energy usage optimization.

What we're looking for:

• Education:
• Bachelor's Degree in Engineering. Chemical Engineering or related degree is preferred.
• Experience:
• 3+ years of Project Engineering experience with 2 or more years in a chemical manufacturing or industrial facility.
• Process Safety expertise to drive safety priorities and compliance with our internal and relevant industry standards, regulations, audits, and safety protocols.

• Experience working in a chemical, pharma or medical device related industry.

• Strong Process Safety Management (PSM) and Management of change (MOC)experience required.

• Understanding of cGMP, ISO, OSHA regulations.

• Quality/ safety experience.

• Experience working within cross functional project teams on multiple projects with responsibility for entire project lifecycle and budgets.
• Additional Qualifications:
• Experience communicating complicated technical subjects to diverse audiences and stakeholders.
• Experience with MS Office, SAP, CAD and document management systems is preferred.
• Technical Project Planning expertise to own, lead, and execute projects from requirements and scope alignment to defining project tasks, milestones, and deliverables to commissioning/ handover and completion.
• Self-starter able to work with limited information in a complex project landscape with minimum guidance.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Senior Maintenance Technician (Hydraulic Specialist / Right-Hand to Plant Manager)

Job Summary

We are seeking a highly skilled and experienced Senior Maintenance Technician to serve as the trusted right-hand support to the Plant Manager in our manufacturing/processing facility. This critical hands-on role combines advanced technical expertise in hydraulic systems with broad plant maintenance responsibilities. The ideal candidate will lead hydraulic-related initiatives, including the creation and maintenance of hydraulic schematics, while supporting overall plant reliability, minimizing downtime, and driving continuous improvement in equipment performance. This position requires a proactive problem-solver who can work independently, collaborate closely with leadership, and ensure hydraulic and mechanical systems operate at peak efficiency.

Key Responsibilities

• Act as the primary point of contact and technical advisor to the Plant Manager on maintenance matters, especially hydraulic systems, providing real-time insights, recommendations, and support for operational decisions.
• Design, develop, update, and maintain accurate hydraulic schematics, diagrams, and technical documentation for all plant hydraulic equipment and systems.
• Perform diagnostics, troubleshooting, repair, and preventive maintenance on hydraulic systems, including pumps, valves, cylinders, hoses, motors, accumulators, and related components.
• Install, test, and commission new or upgraded hydraulic equipment and systems, ensuring proper integration with existing plant machinery.
• Conduct routine inspections and preventive maintenance on hydraulic and mechanical equipment to identify potential issues before they cause downtime.
• Collaborate with operations, engineering, and other maintenance team members to resolve complex equipment problems and implement reliability improvements.
• Maintain detailed records of maintenance activities, repairs, parts usage, and hydraulic system configurations for compliance, auditing, and future reference.
• Assist in training other maintenance staff on hydraulic principles, safe work practices, and schematic interpretation.
• Support plant-wide maintenance initiatives, including mechanical, pneumatic, and basic electrical
• Ensure all work complies with safety regulations, company policies, and industry standards (e.g., lockout/tagout, fluid handling).
• Participate in root cause analysis for equipment failures and contribute to corrective action plans.

Qualifications & Requirements

• Required: Proven hands-on experience (minimum 5+ years) in hydraulic system maintenance, repair, troubleshooting, and schematic development/interpretation in an industrial or manufacturing environment.
• Strong ability to read, interpret, create, and update hydraulic schematics, blueprints, and technical drawings.
• In-depth knowledge of hydraulic principles, fluid dynamics, components (pumps, valves, cylinders, etc.), and diagnostic tools.
• Experience supporting senior leadership or acting in a lead/technical advisor capacity in maintenance operations.
• High school diploma or GED required; technical certification, vocational training, or associate degree in hydraulics, fluid power, industrial maintenance, or related field strongly preferred.
• Proficiency with hand tools, diagnostic equipment, and basic computer skills (e.g., MS Office for documentation).
• Excellent problem-solving skills, attention to detail, and ability to work under pressure in a fast-paced plant environment.
• Strong communication skills to interact effectively with plant management, operators, and vendors.
• Ability to lift up to 50 lbs, work at heights, and perform physically demanding tasks safely.
• Commitment to safety and a proactive approach to preventing incidents.

Preferred Qualifications

• Certification in hydraulics (e.g., Fluid Power Society certification, manufacturer-specific training) or related field.
• Experience in a manufacturing/plant setting with high-speed or heavy equipment.
• Familiarity with preventive maintenance software or CMMS systems.
• Basic knowledge of PLCs, pneumatics, or electrical systems as a plus.

What We Offer

• Competitive salary based on experience
• Comprehensive benefits package (health, dental, vision, 401(k), etc.)
• Opportunities for professional development and advancement
• Stable, essential role with direct impact on plant performance

If you are a hydraulic expert with leadership potential who thrives in a supportive, high-responsibility role, we encourage you to apply. Join our team and help keep our plant running at maximum efficiency!