Technical Support Examples Jobs in Usa

Job Title: IT Deskside Support Staff

Department: Information Technology

Reports To: IT Support Manager / IT Operations Manager

Job Summary

The IT Deskside Support Staff provides hands-on technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. This role focuses on delivering responsive, customer-oriented IT support to ensure employees can effectively use technology in their daily work.

Key Responsibilities

• Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
• Diagnose and resolve hardware, software, operating system, and application issues
• Install, configure, and upgrade computer systems, software, and standard applications
• Support Windows operating system and common business applications (e.g., Microsoft 365)
• Set up new user workstations, including hardware deployment and user account configuration
• Manage user accounts, passwords, and permissions in Microsoft 365 and other business applications.
• Respond to IT service requests and incidents according to defined SLAs
• Escalate complex issues to infrastructure or specialized support teams as needed
• Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
• Maintain accurate documentation of incidents, solutions, and asset inventory
• Educate users on basic IT usage, security awareness, and best practices

Required Skills and Competencies

• Strong customer service and interpersonal skills
• Hands-on experience with desktop and laptop hardware troubleshooting
• Knowledge of Windows 10/11 and/or macOS environments
• Familiarity with Microsoft 365, email systems, and common office applications
• Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
• Ability to follow procedures and document technical issues clearly
• Good time management and multitasking abilities

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1–3 years of experience in deskside, desktop, or helpdesk support roles
• Relevant certifications are an advantage (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)

Working Conditions

• Primarily on-site role in Washington, IA with frequent interaction with end users
• Occasional on-site role in Coralville, IA
• May require occasional after-hours or weekend support
• Some lifting of IT equipment (desktops, monitors, printers)

Preferred Attributes

• Patient, proactive, and solution-oriented mindset
• Ability to work well in a team-oriented support environment

Job Title: Field Support Officer (FSO) – IT Support

Location:

Covington VA

Evadale TX

Cottonton AL

Roanoke Rapids NC

Longview WA

Job Description:

We are looking for a Field Support Officer (FSO) to provide onsite IT support for network and end-user devices. The candidate will be responsible for troubleshooting network connectivity issues, switches, printers, and Wi-Fi to ensure smooth IT operations.

Responsibilities:

• Provide onsite support for network connectivity and LAN issues.
• Troubleshoot and maintain network switches and basic networking devices.
• Install and support printers and resolve printing issues.
• Troubleshoot Wi-Fi connectivity and access point issues.
• Support desktops, laptops, and peripheral devices.
• Respond to user tickets and resolve technical problems.
• Escalate complex issues to the network or infrastructure team when required.

Requirements:

• Basic knowledge of networking, switches, printers, and Wi-Fi.
• Experience in IT support or field support.
• Good troubleshooting and communication skills.
• Ability to provide onsite technical support.

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Customer Support:

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support:

• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations:

• This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
• Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
• Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence:

• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.
• Adhere to company policies, compliance requirements, and privacy standards.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
• Execute and maintain approved planograms for mobile devices and signage
• Maintain inventory accuracy for display devices and fixtures
• Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication:

• Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
• Share insights on recurring issues to improve processes and customer experience.
• Maintain a positive, professional demeanor during all interactions.

We are building a dedicated night and weekend automation support team for a large pharmaceutical manufacturing site in Concord, NC. You’ll be the on-shift automation expert keeping critical formulation and filling lines running.

This is a hands-on support role in a GMP environment, focused on troubleshooting and resolving issues on Rockwell/Allen-Bradley platforms. You’ll work directly on the plant floor with operators and maintenance, making real-time decisions within well-defined procedures to protect product quality and maximize uptime.

Responsibilities

• Provide on-shift automation support for pharmaceutical formulation and filling operations
• Troubleshoot and resolve issues with Allen-Bradley PLCs and FactoryTalk HMI/SCADA systems
• Work within strict SOPs, change control processes, and GMP requirements; document all actions clearly and accurately
• Collaborate with operators, maintenance, and other engineers to maintain high equipment and line uptime
• Support smooth, detailed shift handoffs to day-shift and other automation team members

Required Qualifications

• 5+ years of pharma or life sciences automation experience in a GMP manufacturing environment
• Strong hands-on experience with Rockwell/Allen-Bradley PLCs (e.g., ControlLogix, CompactLogix)
• Experience with FactoryTalk platforms (View SE/ME, etc.)
• Demonstrated success in real-time troubleshooting on live production systems
• Ability to work independently on nights/weekends and communicate clearly with plant staff
• Strong adherence to procedures, documentation, and quality/compliance requirements

Preferred Qualifications

• Experience with formulation, filling, or sterile manufacturing lines
• Exposure to batch systems, MES, or other pharma manufacturing systems
• Prior off-shift, rotating shift, or 24/7 operations support experience

Schedule & Commitment

• 4x10 schedule focused on nights and/or weekends
• Weekend coverage typically Friday–Monday (approx. 7am–6pm)
• Night shifts typically starting 8–9pm through 6–7am (exact times to be confirmed)
• Flexibility to stay late or adjust hours when production demands

*No C2C or Sponsorship is available at this time*

*Compensation will scale based on experience and fit*

Technical Sales Rep in Pittsburgh

Are you looking for an exciting, rewarding, and fulfilling technical sales opportunity? Are you seeking a greater challenge and would like to be a part of one of the world's most progressive companies? We are seeking an intelligent, competitive, assertive sales person who knows they want to be in a sales career. Someone who enjoys closing sales, giving product demonstrations, and building relationships with a variety of personalities on a daily basis.

Responsibilities and Duties

• Attend product and application training at our Career Development program.
• Develop a thorough understanding of our products and applications through classes, seminars, and on-the-job training.
• Work with experienced salespeople to develop sales skills through real life examples and role-plays.
• Satisfactorily complete mentorship program providing sales training and an overview of our client's culture of success.
• Provide technical consultation and service to customers to help solve their applications using company products.
• Demonstrate a high degree of flexibility in adapting to corporate expectations and the challenges customers present you.
• Travel to customer locations three days a week and work successfully in a wide variety of manufacturing environments.

Perks:

• $59,820 base salary + variable income ~$84k OTE 1st yr
• Full suite of benefits (medical, dental, 401k, etc)
• World-class training program
• Upward mobility/growth: only promote from within

Requirements and Qualifications

• Four-year college degree.
• Interest and aptitude to master highly technical products.
• Interest in working in manufacturing environments.
• Excellent presentation, oral and written communication skills.
• Ability to listen and pro-actively react to customer questions and requests.
• Goal-oriented and extremely hard working with a desire to make a measurable contribution to success.
• Desire to better yourself through our intensive training, mentorship, engaged management, and pro-active, process-oriented sales approach.
• Understand and abide by all company policies and procedures: including professional dress code, punctuality, attendance, and sales process policies.
• Willingness to travel 60% of the time, including the possibility of overnight travel.

**PLEASE NOTE: This opportunity has a start date in July 2026**

Technical Sales Rep in Portland

Are you looking for an exciting, rewarding, and fulfilling technical sales opportunity? Are you seeking a greater challenge and would like to be a part of one of the world's most progressive companies? We are seeking an intelligent, competitive, assertive sales person who knows they want to be in a sales career. Someone who enjoys closing sales, giving product demonstrations, and building relationships with a variety of personalities on a daily basis.

Responsibilities and Duties

• Attend product and application training at our Career Development program.
• Develop a thorough understanding of our products and applications through classes, seminars, and on-the-job training.
• Work with experienced salespeople to develop sales skills through real life examples and role-plays.
• Satisfactorily complete mentorship program providing sales training and an overview of our client's culture of success.
• Provide technical consultation and service to customers to help solve their applications using company products.
• Demonstrate a high degree of flexibility in adapting to corporate expectations and the challenges customers present you.
• Travel to customer locations three days a week and work successfully in a wide variety of manufacturing environments.

Perks:

• $63,780 base salary + variable income ~$87k OTE 1st yr
• Full suite of benefits (medical, dental, 401k, etc)
• World-class training program
• Upward mobility/growth: only promote from within

Requirements and Qualifications

• Four-year college degree.
• Interest and aptitude to master highly technical products.
• Interest in working in manufacturing environments.
• Excellent presentation, oral and written communication skills.
• Ability to listen and pro-actively react to customer questions and requests.
• Goal-oriented and extremely hard working with a desire to make a measurable contribution to success.
• Desire to better yourself through our intensive training, mentorship, engaged management, and pro-active, process-oriented sales approach.
• Understand and abide by all company policies and procedures: including professional dress code, punctuality, attendance, and sales process policies.
• Willingness to travel 60% of the time, including the possibility of overnight travel.

**PLEASE NOTE: This opportunity has a start date in July 2026**

Russell Tobin & Associates is currently seeking a Technical Designer, 3+ Months Contract role for one of our Fortune 500 clients, for Manhattan, NY. Apply today for immediate consideration.

Position: Technical Designer

Location: Manhattan, NY

Contract Duration: 3+ months with potential extension

Pay rate: $44.00-46.00/hr on w2

Job Summary:

• Individual contributor position responsible for executing the technical design process from development to final fit.
• Responsible for analyzing and evaluating garments to develop the correct fit specifications.
• Ensures that products are developed in a manner consistent with established fit quality, standards, manufacturer capabilities and cost specifications.
• Develops technical specifications and communicates fit to vendors/factories for approvals and corrections.
• Makes appropriate adjustments with factories as required to ensure integrity of design approved prototypes while monitoring quality and targeted price.
• Typically reports to Technical Services Manager.
• Typically directs Assistant or Associate Technical Designers.

Required Experience:

• Please specify the products you specialized in on your pervious TD roles.
• Please include examples of fit comments on the profile.
• 7+ years experience in technical design with intimates/apparel
• Bachelor's degree in Fashion, or equivalent experience.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

The Systems Engineering, Integrated Systems Department is seeking a Systems Engineering Technical Lead for the NASAMS product line. This role requires strong technical expertise and engineering leadership skills to drive the design and development of world-class air and missile defense systems.

The Integrated Systems Department supports Raytheon by providing world-class weapon systems engineering. Domain expertise includes radar systems, effector systems, battle management, command and control, network design, battlespace integration, and interoperability for both domestic and international customers.

You will work alongside motivated engineers who are responsible for conducting systems engineering studies and trades; supporting system requirements definition and analysis; and contributing to algorithm development, integration, test, and evaluation.

What You Will Do

• Provide technical oversight and management for a variety of Systems Engineering efforts

• Concept and requirements development (including decomposition and flowdown) within a mature product-line

• Concept of Operations (CONOPS) development and design

• Algorithm optimization and development

• Multi-disciplinary development efforts across the kill-chain for an Air and Missile Defense System

• Collaboration with customer to bring new capabilities to the warfighter

• Functional analysis of real world and test data; trade studies to bring advanced features to fielded system

• Support and lead Internal and External Program and Design Reviews

• Collaborate with other IPT/CPT leads from the various functions and products

• Support and lead Internal Research and Development for future capability upgrades

• System integration and test support, including live fire test events

• Periods of travel up to 25% of time both domestically and internationally

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience

• Experience with Air Defense Systems in systems engineering roles supporting development or production

• Experience with managing budget, scope and/or earned value

Qualifications We Prefer

• Experience interfacing with external customers and industry partners

• Excellent communication skills, written and verbal, with a variety of audiences

• Self-motivated, passionate leader

• 5+ years of experience in Air Defense Systems, Systems Engineering production or development

• Existing DoD Security Clearance

• Knowledge of Air Defense systems (examples – Patriot and NASAMS Systems)

• Experience managing competing programmatic priorities

• Experience making challenging technical decisions

• Familiarity with the Raytheon Integrated Product Development System (IPDS) or equivalent

• Experience with Earned Value Management (EVM) (plus, experience with Raytheon execution of EVM)

• Advanced degree in EE, CE, Physics, Math, ME, Aerospace\

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

• Relocation assistance is available

Learn More & Apply Now!

Please consider the following role type definition as you apply for this role.

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.

ProSidian Seeks a Administrative Support IV - Operations headquartered near CONUS - Washington, DC (Remote) to support requirements for Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Clients.

This CONUS - Washington, DC (Remote) | Junior Consultant - Full-Time position currently best aligns with the Administrative Support Labor Category. Ideal candidates exhibit the ability to visualize, analyze, and convert data and experiences to meet performance challenges while confidently engaging in productive \"Jugaad\" and dialogue targeting mission success. ProSidian Team Members work to provide Energy Industry (Oil & Gas / Power & Utilities) Sector related Management And Operations Consulting Solutions for Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) Services on behalf of The US Department of Energy (DOE-ID).

Administrative Support IV - Operations (NOA051) Candidates shall work to support requirements for (Operations Services) and Provides administrative support to technical and management level personnel. Includes, but is not limited to, project administration, planning and coordination, documentation and briefing support, general office support, secretarial support, human resource support.

Examples of General Responsibilities

• Coordinates and plans project / office administration and support.
• Provides general office support, documentation support, project administration, administrative and secretarial support, and human resource support.
• Supports project financial tracking and reporting requirements including project control and account resolution
• Performs other administrative and support functions as assigned.

Administrative Level IV Candidates shall have relevant Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Experience particularly with background, experience, and credentials to perform Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) for Engineering Services on behalf of clients such as U.S. Dept. Of Energy Idaho Operations Office - Nuclear Energy's (NE) Office of Fuel Cycle Technologies supplemented by a High School or Equivalent Education and 10 Yrs. - 12 Yrs. Experience.

Teamwork ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership ability to guide and lead colleagues on projects and initiatives Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people Communication ability to effectively communicate to stakeholders of all levels orally and in writing Motivation persistent in pursuit of quality and optimal client and company solutions Agility ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization ability to manage projects and activity, and prioritize tasks

Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Lead, Technical Writing

Job Code: 33372

Job Location: Waco, TX (On-Site)

Job Schedule: 1st Shift 9/80

Job Description:

The Senior Specialist, Technical Writer will be responsible for gathering, composing, and editing technical information to prepare flight manuals, maintenance manuals, and other technical documentation for our warfighters. The Technical Publications team is a group of professionals committed to providing quality and timely publication deliverables for commercial and government projects in a dynamic environment.

Essential Functions:

• Communicate with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures.
• Collaborate with engineers, designers, and other stakeholders to gather information and understand technical specifications and requirements.
• Compile and structure researched technical information for development of documentation. Including understanding engineering principles, reading schematics and/or wiring diagrams.
• Authoring/Generating content for illustrated parts catalogs/maintenance manuals/flight operation/mission systems/Instructions for Continued Airworthiness (ICA) documents, in an Unstructured/Structured FrameMaker environment or other authoring software for commercial and/or Air Force, Army, or Navy programs.
• Translate complex technical concepts into clear and accessible documentation that is easy for end-users to understand.
• Ensure that all documentation adheres to industry standards and best practices, as well as relevant DoD and FAA regulations and guidelines (including ATA100, ATA iSpec 2200, MIL-PRF-38807C, Mil-STD-2361C, MIL-STD-37874, etc.).
• Work closely with the management team to stay updated on project budgets, timelines, milestones, and deliverables.
• May manage projects or processes with general supervision.
• Recommends enhancements to systems and processes.
• Works to achieve operational targets for specific programs and projects with moderate impact on departmental results.
• Proficiency in using Adobe Acrobat, FrameMaker and Microsoft Office.
• Strong working knowledge of ATA100, ATA iSpec 2200, MIL-PRF-38807C, MIL-STD-2361C and MIL-STD-37874. S1000D.
• Excellent organizational skills and the ability to manage multiple projects simultaneously while meeting deadlines.
• Strong attention to detail and a commitment to producing high-quality work.
• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams.
• A proactive and self-motivated approach to work, with the ability to work independently and take initiative.
• Other duties as assigned by Supervisor.
•  

Qualifications:

• Bachelor’s Degree with nine (9) years of prior technical writing experience. 
• Graduate Degree with seven (7) years of prior technical writing experience. 
• In lieu of a degree, a minimum of thirteen (13) years of prior technical writing experience in an Aerospace-driven environment or within the defense industry. 
• Demonstrated writing, editing, and proofreading skills, with the ability to communicate complex technical information clearly and effectively.
• Must have Active Secret Clearance at the time of hire.

Preferred Additional Skills:

• End User experience in the Military/DoD industry.

#LI-AM2

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.