Field Support Analyst

Title: Field Support Analyst

Location: New York 10166 (100% Onsite) - 8am -5pm (CST)

Duration: 4 months - possible extension & Potential to convert to FTE

Overview of Work Environment/Client Nuances:

Fast paced environment, communication is very important as there will be C-Suite execs on-site

Team Overview:

Will be working as part of team, some in-person, some virtually

Resource's typical working day:

General desk top support

Hardware/software support

Desktop support helping a wide range of end users

Responding to tickets

Maintaining office technology

Front facing customer service

Level 1 & Level 2 software support enterprise level

Backend office MS Office Support

MS Intune

Active Directory

Remote management

Incident Request Management

Licenses/Certifications:

Any applicable licenses or certifications are preferred

Must Have Skills:

o Good technical skills

o Excellent customer service

Nice to have skills:

* Banking or law firm support work,

* Experience with Apple iOS

* Adobe Acrobat

Years of Experience: 5+ years

Education

* Bachelor's degree preferred, if no degree, they will need 5 years extra experience

Software skills:

* MS Intune, Ticketing Systems, MS Office Suite

Interview Process:

* 1st round technical interview - phone

* 2nd round culture interview with HM - MS Teams

* 3rd round with office leadership - onsite

About the Role:

As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department.

This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

What You'll Do:

*Edit content for the documentation of software applications and hardware environments.

*Create photographs, drawings, sketches, diagrams, and charts to illustrate the material.

*Conduct research and interviews with technical and business personnel.

*Provide ad-hoc technical assistance to managers and other members of the application development team.

*Support changes or enhancements to templates and other documentation standards.

*Have some knowledge of standard principles with limited practical experience in applying them.

*Lead by example and model behaviors that are consistent with client's values.

*Impact the quality of own work.

*Work within standardized procedures and practices to achieve objectives and meet deadlines.

*Exchange straightforward information, asks questions, and check for understanding.

What You'll Need:

*Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

*Ability to use existing procedures to solve standard problems.

*Experience with analyzing information and standard practices to make judgments.

*In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

*Organizational skills with a strong inquisitive mindset.

*Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.