Healthcare Customer Support Specialist

Essential Functions:

• Provides high quality customer service to client customers including consumers, HCPs, and client personnel.

• Documents interactions according to client guidelines. Identifies AEs events and PCs.

• Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.

• Processes medical information request (e.g., fulfillment) via e-mail, fax and regular mail.

• Performs line checks and system verifications and generate reports.

• Performs other duties as assigned.

Education and Experience:

• High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience in some cases a second language may be required