Teamwork Commerce Jobs in Usa

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

ABOUT THE COMPANY:

True Religion is an urban casual lifestyle brand focused on high-quality denim, activewear, accessories, and more—for men, women, and kids. Founded in 2002, we shook up the Los Angeles denim scene by re-engineering the classic five-pocket jean with our signature Super T Stitch and iconic horseshoe detailing—now synonymous with bold, unapologetic style and the True Religion legacy. Driven by a relentless commitment to craftsmanship, we design with one goal in mind: to stand out from the crowd. We don’t just create denim—we give it attitude, authenticity, and individuality.

THE PURPOSE:

Under the direction of the Director of Digital Applications, the Sr. Business Analyst is responsible for gathering requirements, identifying problems and opportunities, and building robust business and technical documentation. This role serves as a key liaison between business and technology teams, ensuring seamless communication and alignment on project objectives. The ideal candidate will play a key role in translating business needs into actionable technical solutions and contribute to True Religion's continued growth by driving efficiency and innovation in our digital ecosystem.

THE ROLE (what you are accountable for):

• Engage with key stakeholders to perform requirements gathering, convert critical business requirements into actionable items, and document the details within Confluence and JIRA
• Communicate effectively with the project and development teams to outline stakeholder expectations in a clear and timely manner
• Own business requirements and design sign-off processes, partnering with stakeholders to ensure details captured align with expectations prior to sign-off
• Proactively manage changes in project scope, recognize potential risks, and establish contingency plans to mitigate impacts
• Identify opportunities to introduce improvements to existing processes that would support overall business growth and operational efficiency
• Define and create epics, spikes, stories, and other artifacts to support development goals in partnership with project managers, product owners, and other stakeholders
• Create robust and clear business and technical documentation for future reference and knowledge management
• Apply configuration changes within the SFCC environment to support development tasks and proof of concept discussions
• Partner with QA analysts to run testing cycles and ensure high-quality deliverables
• Coordinate with the tech team to set up environments to facilitate major project deliveries and iterative testing efforts

YOU ARE:

You bring a strong combination of e-commerce expertise and technical acumen with exceptional communication skills. You have strong ecommerce and mobile app knowledge and are able to work independently or collaborate with cross-functional partners at various levels throughout the organization. You possess excellent communication skills (written and verbal) and can effectively communicate across all levels---users, management, vendors, and both business and technical stakeholders. You have the ability to investigate and analyze information to draw conclusions and demonstrate a good understanding of SDLC and Agile ceremonies. You are comfortable operating in a fast-paced environment, take ownership of your work, and approach challenges with both rigor and creativity.

REQUIRED MINIMUM EXPERIENCE:

• Bachelor's degree in information systems (or equivalent) required
• 5+ years of experience in various ecommerce platforms such as Demandware/Salesforce Commerce Cloud, Hybris, Magento, Shopify, or similar
• 5+ years of experience in prioritizing, planning, delivering, and supporting ecommerce applications, interfaces, vendor-based applications, and systems upgrades
• 5+ years of documentation experience with business requirements, functional specifications, and related technical documentation
• 3+ years of experience with JIRA or similar ticketing systems
• Strong communication and collaboration skills
• Ability to manage priorities in a deadline-driven environment

PREFERRED EXPERIENCE:

• Prior experience working within or supporting ecommerce websites using Demandware/Salesforce Commerce Cloud
• Prior experience delivering mobile apps
• Prior experience with Agile methodologies
• Prior experience with managing marketplaces such as eBay and Amazon
• Knowledge or prior experience with the Atlassian suite and Figma
• Working knowledge of Microsoft Project or any other project management tools
• Prior experience driving and leading SIT and UAT

ADDITIONAL ROLE INFORMATION:

• Compensation: The anticipated base salary range for this role is $90,000 – $120,000. This is a full-time, exempt position. This range represents the low and high end of the expected base salary range for this role based on the applicable location. True Religion reasonably expects to pay within this range in compliance with all applicable federal, state, and local laws. Actual compensation will be determined based on factors including relevant experience, skills, knowledge, and internal equity.
• Perks: We offer a mix of benefits and perks to support our employees at work and beyond, including health benefits, a 401(k) with employer match, merchandise discounts, commuter benefits, wellness & employee assistance programs, and more.
• Work Model: This role is based in El Segundo, CA and follows a hybrid work model, with an expectation of in-office presence on designated days to support collaboration and business needs.
• Employment Eligibility: Employment with True Religion is contingent upon meeting applicable employment eligibility requirements.

True Religion is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs.

Applicable law requires employers to provide reasonable accommodation during the recruitment process. Please let us know if you require accommodation, and we will make appropriate arrangements.

In connection with your application and candidacy, True Religion may collect personal information such as your name, contact information, education history, and professional or employment background, as permitted by applicable law. Certain additional information (such as identification or payroll-related information) may be collected after an offer of employment is made or as required for onboarding, employment eligibility verification, or benefits administration. For more information about how we collect, use, and protect personal information, please review our Privacy Policy at California residents may review additional disclosures at

Who We Are

o5 group is an industry leader in global fashion & apparel design with 40+ years of success across wholesale, e-comm, and marketplace. We are privately held, HQ in NYC with brand offices in CA - a dynamic portfolio of global brands committed to operational excellence in design, product development, production, sourcing, distribution & logistics. With category expertise in full-collection menswear, womenswear, childrenswear, infant toddler; we specialize in denim, outerwear, activewear, loungewear/sleepwear, trusted by top retailers.

About the Role

Reporting to the SVP, ECOM, the Senior Director of eCommerce will be responsible for driving the overall eCommerce merchandising strategy, day-to-day site operations, and consumer experience strategy for the brand’s digital business. This role combines consumer-first thinking, innovative digital strategy, and data-driven decision making to deliver a seamless and immersive online experience that strengthens brand connection and accelerates eCommerce sales growth.

You will lead the development and execution of the eCommerce business strategy while overseeing site performance, channel development, and cross-functional initiatives that support both direct-to-consumer and marketplace growth. This role requires a strong influencer who is comfortable working cross-functionally and building alignment across marketing, merchandising, finance, and technology teams to drive results in a fast-moving digital environment.

How You’ll Contribute

• Lead the long-term vision of the eCommerce strategy and consumer experience, leveraging emerging digital shopping experiences, industry trends, and evolving consumer expectations.

• Develop and execute the overall eCommerce business strategy with full P&L responsibility for the eCommerce business unit.

• Collaborate with marketing teams to present brand and product storytelling online in a compelling way that integrates with broader brand channel messaging.

• Partner cross-functionally to integrate eCommerce into broader multi-channel strategies that increase brand awareness and product visibility.

• Oversee performance and retention marketing channels to drive new customer acquisition, engagement, and customer retention strategies across D2C and marketplace businesses.

• Develop strategies to deliver financial plans including sales, margin, contribution, and inventory turns while analyzing product and category performance to drive action plans.

• Partner with Finance, Marketing, and Planning teams to forecast weekly and monthly sales, margin performance, and financial rollups.

• Lead channel development strategies, prioritizing capabilities and influencing architecture and infrastructure needs to support long-term eCommerce growth.

• Stay current with emerging eCommerce technologies and digital trends to ensure the platform remains competitive and innovative.

• Provide strategic direction to product, UX, and development teams to balance operational feasibility with delivering an elevated customer experience.

What You Bring to the Team

• 12+ years of professional experience in eCommerce, digital commerce strategy, or site operations.

• Minimum 10 years of experience leading eCommerce teams.

• Proven success managing eCommerce merchandising, digital marketing channels, and site operations in a fast-paced environment.

• Strong experience with performance marketing, retention channels, and managing digital marketing budgets.

• Expertise developing performance metrics and analyzing data to drive business decisions.

• Experience with marketing mix modeling (MMM) and marketing return on investment (MROI) analysis.

• Strong strategic and tactical understanding of the eCommerce marketplace and digital consumer behavior.

• Exceptional communication and presentation skills with the ability to lead executive-level discussions.

• Strong collaboration, project management, and negotiation skills.

• Excellent analytical ability with the capability to translate data insights into actionable strategies.

• Experience working cross-functionally with Marketing, Merchandising, Design, Finance, and Supply Chain teams.

• Experience with Salesforce Commerce Cloud preferred.

• Bachelor’s degree in a relevant field or related discipline.

Why Join o5 group

• Health Benefits: Medical, Dental, and Vision coverage.

• 401(k) + company-paid life insurance.

• Paid Time Off (PTO) + company holidays.

• Commuter benefits.

• Hybrid/flexible schedule.

• Family-oriented culture.

• Responsibility & Sustainability — at o5 group this spans economic, social, and environmental impact.

Company Overview
Aglobal leader in athletic innovation, focused on creativity, diversity, and pushing the boundaries of digital experiences. The company values individuals who bring strong design expertise, imagination, and a collaborative mindset to a fast-paced, constantly evolving environment.

Role Summary
The team is seeking a Senior Web Designer with deep experience in UI/UX design, visual design, interaction design, and advanced prototyping. This role focuses on creating immersive digital commerce experiences, motion-driven interfaces, and interactive storytelling for a web platform.

Key Responsibilities

• Design and deliver interactive, immersive web experiences forstorytelling, product launches, and digital commerce.
• Develop visual systems, interaction models, and motion-driven concepts to push creative boundaries.
• Collaborate with cross-functional partners, including designers, product managers, engineers, and copywriters, to translate ideas into compelling user experiences.
• Produce high-fidelity prototypes showcasing interaction flow, motion, transitions, micro-interactions, and behavioral intent.
• Utilize and expand existing design systems to build new layouts, narratives, and interactive features.
• Balance experimental design with usability, accessibility, and performance best practices.

Requirements and Qualifications

• Strong visual design expertise with a solid foundation in UX and interaction design.
• Portfolio demonstrating high-quality web design execution, strong prototyping, layout, motion design, and interaction patterns.
• Ability to create motion-centric prototypes beyond static screens, using tools such as Figma, Adobe XD, or similar platforms.
• Experience with motion tools (e.g., Adobe After Effects) to communicate interaction concepts.
• Ability to collaborate with marketing and brand teams to transform narratives into interactive digital experiences.
• Strong understanding of design fundamentals, including typography, color, hierarchy, motion, usability, and spatial systems.
• Curiosity and proficiency with emerging tools and technologies; experience with 3D or advanced motion is a plus.
• Ability to work quickly, adapt to shifting priorities, and excel in a high-expectation environment.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.

Benefits

Project Manager I - Platform Implementation Manager - Remote - San Francisco Bay Area

Russell Tobin & Associates is currently seeking a Project Manager I. You will work for one of our well-recognized online mobile food and delivery platform clients. The ideal candidate will have 3-5 years of work experience in onboarding customers to a new software system, implementation, project management and/or account management.

Apply now for immediate consideration!

Contract: through 07/31/2026- likely to be extended

Location: Remote

Pay Rate: $38. per hour on W2

Project Manager I - Platform Implementation Manager

Remote - but would prefer to have workers local in the following locations:

Preferred Location (Preferred, in Priority) New York City, San Francisco

Secondary Location: (Open To): Phoenix, Los Angeles, Denver, Chicago

About the team Client Commerce Platform is Client's first software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.

• Within this pod, the Platform Implementation Manager (PIM) Team was created to help our merchants onboard, implement, and grow their business from day one.
• The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support.

We're excited about you because…

• Bachelor's degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management
• Able to complete tasks accurately, effectively, and on time with superb attention to detail
• Experience working successfully cross-functionally with individual contributors
• Excellent external and internal customer presentation and communication skills
• Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering

On a day to day, this means

• Working closely with the sales and account management teams to get merchants set up for success from day one:
• Setting up kick off calls and project managing the implementation of Online Ordering, mobile apps, loyalty and gift card programs for our merchants, coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for it
• Technical troubleshooting of issues (within merchants websites and internally) Educating our merchants on our products: answering "how to” questions, proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usage
• Collecting and registering feedback from merchants on our products

You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization.

This primarily remote role, prefer someone close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.

You're excited about this opportunity because you will…

• Drive merchant onboardings & implementations with clear, concise communication.
• Deliver strong presentations and handle merchant frustrations with grace and support.
• Train our merchants on Client's Online Ordering product and functionality.
• Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues.
• Become a product expert and cross-functional subject matter expert on Online Ordering.
• Collaborate and support our sales and account management teams with their merchant implementation challenges.
• Share product and operations feedback with our team on a regular basis to share our team's trajectory and product offerings.
• Meet our team's high bar of internal and external service and timeline goals.
• Highlight opportunities for leadership to improve team workflows and merchant success.
• Be able to achieve immediate results and adapt to an evolving work environment.
• Look for ways to improve and want to shape the direction of the company.

Must be authorized to work in the United States

Why Join?

This role offers the chance to impact financial performance, gain exposure to strong leadership principles, and grow professionally—all with competitive pay and potential for long-term engagement.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors

Optomi, in partnership with a leading media company, is looking for a Senior Product Manager, Identity, Commerce, and Community (ICC) to join their team.

Position Summary: The Senior Product Manager will be responsible for developing and executing the strategy and roadmap for foundational services that support trusted relationships with (client) audience across its news brands. This role involves managing account, subscription/membership, and community user flows, and requires aligning multiple workstreams into a cohesive domain plan. The successful candidate will set shared decision criteria and partner with brand product teams to expedite front-end feature delivery.

What the right candidate will enjoy:

• Leading strategic initiatives in a dynamic media environment.
• Collaborating with cross-functional teams to deliver impactful solutions.
• Developing and mentoring a team of associate product managers.

What type of experience does the right candidate have:

• 5+ years in product management with a focus on identity/authentication services.
• Proven ability to align stakeholders and manage multi-team dependencies.
• Strong analytical skills and experience defining KPIs and decision criteria.

What the responsibilities are of the right candidate:

• Own and manage the domain roadmap across Identity, Community, and Commerce.
• Standardize measurement for the domain, including KPIs and total cost of ownership.
• Drive execution across dependencies, ensuring rollout readiness and risk management.
• Manage vendor relationships to ensure alignment with product needs.
• Lead and develop a team of product managers, ensuring alignment with domain goals.

Job Must Haves:

• 5+ years of product management experience.
• Ownership of a platform or shared service for identity/auth, subscription lifecycles, or community/UGC.
• Track record of aligning stakeholders on priorities.
• Strong product judgement and analytical rigor.
• Experience translating partner needs into clear requirements.

Job Nice to Haves:

• Experience improving platform leverage metrics.
• People management experience or a strong record of mentoring early-career PMs.

Warehouse Manager, Receiving & Inventory

Austin, TX • Full-Time • On-Site

About El Famoso

El Famoso builds the commerce infrastructure behind culture. Based in Austin, we partner with artists and brands to handle the full stack of modern merchandise and product operations — including e-commerce, fulfillment, production, tour logistics, and customer service.

We work behind the scenes to make sure products move from idea to customer quickly, accurately, and at scale. Our operations combine strong warehouse execution with modern systems and tools that allow us to move fast while maintaining accuracy.

The Role

We’re hiring a Warehouse Manager, Receiving & Inventory to own the inbound side of our warehouse operations.

This role ensures product arrives accurately, gets received cleanly, moves into the building efficiently, and stays organized in a way that supports the rest of the business. You’ll lead the receiving lane while partnering closely with fulfillment, production, and account teams to ensure inventory is where it needs to be, when it needs to be there.

This is a hands-on leadership role for someone who can run inbound warehouse operations while building the systems, processes, and operational clarity that allow the operation to scale. You should be comfortable working inside warehouse management systems and using modern tools, including AI, to improve workflows, reduce manual work, and strengthen inventory accuracy.

What You’ll Do

Receiving & Inbound Operations

• Own the day-to-day receiving process for inbound shipments from vendors, printers, and manufacturers
• Verify counts, SKUs, packaging, and condition of incoming product before it is accepted into inventory
• Oversee staging, labeling, and putaway to keep inbound product moving efficiently
• Identify shortages, damages, or discrepancies and coordinate resolution quickly
• Maintain a clean, organized receiving dock and staging area

Inventory Accuracy & Control

• Ensure inventory is received accurately in ShipHero and internal systems
• Oversee putaway standards, inventory organization, and location accuracy
• Support cycle counts, inventory audits, and discrepancy investigations
• Identify root causes of inventory issues and implement process improvements

Team Leadership

• Manage, train, and develop receiving and inventory-focused warehouse staff
• Set daily priorities and monitor productivity and accuracy
• Support hiring, onboarding, and performance management for the receiving lane
• Coordinate labor needs with fulfillment and warehouse leadership

Systems, Automation & Operational Tools

• Serve as the operational owner for inbound inventory workflows in ShipHero, ensuring products are received correctly and available to fulfillment quickly
• Use to track inbound shipments, operational tasks, and cross-team coordination
• Work with warehouse leadership to improve automation, workflows, and system integrations that reduce manual work and operational bottlenecks
• Identify opportunities to improve inventory visibility, inbound forecasting, and warehouse task management
• Maintain clean and reliable inventory data so fulfillment, production, and account teams have accurate visibility.
• Troubleshoot operational tools and coordinate with internal tech resources when issues arise

Cross-Team Coordination

• Communicate inbound shipment timing and inventory readiness to fulfillment and production teams
• Partner with account managers when incoming inventory affects launches, releases, or client orders
• Maintain and improve SOPs for receiving, inventory handling, and warehouse workflows

What You Bring

Required

• 3+ years of warehouse, receiving, logistics, or inventory operations experience
• Experience supervising or leading warehouse teams
• Strong attention to detail and operational organization
• Experience working inside warehouse management systems (WMS) and related operational software
• Strong computer fluency and ability to learn new operational tools quickly
• Ability to manage multiple priorities in a fast-paced environment
• Clear communication and problem-solving skills

Preferred

• Experience with ShipHero or similar warehouse management systems (WMS)
• Experience using operational tools such as or similar workflow systems
• Comfort using AI tools such as ChatGPT, Gemini, or similar to improve workflows, documentation, or operational processes
• Experience in e-commerce, fulfillment, or high-SKU environments
• Experience managing inbound inventory and receiving operations
• Forklift or warehouse equipment experience

Why El Famoso

• Work with artists and brands that shape culture
• Join a fast-growing company building modern commerce infrastructure
• Help shape warehouse systems and operational processes as the business scales
• Work with a collaborative team that values ownership, initiative, and execution

Location

Austin, TX (On-Site)

Pay: $50,000-$60,000 - Salary

Company Description

21st Century HealthCare, Inc. is one of the world’s largest manufacturers of dietary supplements, headquartered in Tempe, Arizona. For over 34 years, the company has been dedicated to producing high-quality nutrition and wellness products sold globally under its own brands, including 21st Century and Puremark Naturals, as well as under private labels and for contract manufacturing partners. The company also produces pet wellness products under multiple brands such as 21st Century Animal HealthCare. All products are manufactured under stringent current Good Manufacturing Practices (cGMP) to ensure quality, purity, and efficacy. Employees at 21st Century benefit from a robust health and wellness program, competitive compensation, and performance-based incentives.

Position Overview

The Director of eCommerce & Marketplace is responsible for leading and growing the Company’s digital commerce business, with Amazon as the primary platform. This role owns the end-to-end Amazon strategy while providing oversight and support for iHerb and the Shopify direct-to-consumer channel.

This position plays a key role in driving revenue growth, optimizing marketplace performance, and strengthening brand presence across eCommerce channels. The role partners cross-functionally and lead internal and external resources to scale the Company’s eCommerce business.

Key Responsibilities

eCommerce & Amazon Leadership

·        Lead the Amazon business, including strategy, sales growth, content, merchandising, advertising, and operations

·        Develop and execute short- and long-term growth plans

·        Drive improvements in traffic, conversion, ratings and reviews, and overall marketplace performance

·        Ensure product listings, content, and brand presentation are accurate, optimized, and compliant

Channel & Business Management

·        Oversee day-to-day performance across Amazon and support iHerb and Shopify channels

·        Monitor key metrics including sales, margin, advertising efficiency, and inventory health

·        Manage account health, compliance, and operational performance

Team & Partner Leadership

·        Lead and manage internal and external specialist resources supporting the Amazon platform

·        Establish clear priorities, workflows, and accountability

·        Build scalable processes and capabilities to support continued growth

Cross-Functional Collaboration

·        Partner with Sales & Marketing, Supply Chain, Finance, and Operations to align strategy and execution

·        Support forecasting, promotions, and inventory planning

·        Collaborate with brand and creative teams to enhance digital shelf presence

Analytics & Reporting

·        Define and track key performance indicators across eCommerce channels

·        Deliver performance insights and recommendations to leadership

·        Use data to identify opportunities, risks, and areas for optimization

Qualifications

·        Bachelor’s degree in Business, Marketing, eCommerce, or related field preferred

·        Minimum of 5 years of experience in eCommerce, digital commerce, or marketplace management

·        Minimum of 3 years of leadership experience in eCommerce strategy or related functions

·        Significant hands-on experience managing Amazon is required

·        Experience with iHerb, Shopify, or similar platforms is preferred

·        Experience in consumer packaged goods, health, wellness, or supplements is preferred

Skills & Expertise

·        Deep knowledge of Amazon marketplace operations and eCommerce best practices

·        Proven ability to drive revenue growth while managing profitability and brand standards

·        Strong analytical and financial skills, including forecasting and performance analysis

·        Experience with eCommerce advertising and digital shelf optimization

·        Strong leadership, communication, and project management capabilities

·        Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience with Amazon Vendor Central, Seller Central, and Amazon advertising platforms.
• Experience with iHerb and/or health-and-wellness-focused ecommerce retailers a plus.
• Experience supporting a Shopify direct-to-consumer business.
• Experience expanding into additional major ecommerce platforms.
• Familiarity with dietary supplements or other regulated consumer product categories.

About the Role

Copper Compression is seeking a Supply & Demand Planner to own end-to-end inventory planning, purchasing, and replenishment across all sales channels. This role is the operational backbone of our business—responsible for ensuring the right product is in the right place at the right time across Amazon, Walmart, CVS, and other Food, Drug, and Mass channels, as well as our DTC channel.

This is a high-trust, high-autonomy position. You will work directly with the President, VP of Digital Commerce, VP of Wholesale Sales, and our Controller. We’re looking for someone who is proactive, detail-oriented, consistent, collaborative, and takes pride in getting things right before being asked.

Key Responsibilities

Demand Planning & Forecasting

• Build, maintain, and continuously refine demand forecasts by SKU across all channels, incorporating historical sales data, promotional calendars, seasonal trends, and retailer-specific inputs.

• Develop channel-specific demand plans for Amazon (US FBA), Walmart (replenishment), CVS, Menards, off-price (TJX/Marshalls), Wegmans, Harris Teeter, and Publix.

• Partner with Sales and Marketing to integrate new product launches, promotional events, and retailer commitments into the demand plan.

• Proactively flag demand signals, risks, and variances—surface issues before they become problems.

Supply Planning & Purchasing

• Manage purchase orders and replenishment timelines across domestic and international suppliers.

• Maintain and optimize reorder points, safety stock levels, and lead time assumptions by SKU and channel.

• Coordinate inbound shipments to Amazon FBA warehouses, 3PL partners, and retailer distribution centers.

• Track open POs, shipment statuses, and landed cost inputs; escalate delays or issues immediately.

Amazon FBA & Marketplace Operations

• Own Amazon FBA inventory health: manage inbound shipping plans, monitor IPI scores, track stranded inventory, and ensure replenishment cadence meets velocity.

• Navigate Amazon’s restock limits, storage fees, and policy changes (e.g., barcode/commingling requirements, MCF shipments).

• Work closely with the VP of Digital Commerce on FBA operational execution and troubleshooting.

Multi-Channel Inventory Management

• Maintain a consolidated inventory position across all channels and warehouse locations.

• Allocate inventory strategically based on channel priority, margin profile, and retailer fill-rate requirements.

• Manage retailer-specific replenishment programs (EDI, vendor portals, manual PO workflows).

• Produce weekly inventory and sales reporting by channel—delivered consistently, on time, without being asked.

Reporting & Cross-Functional Collaboration

• Deliver daily/weekly sales and inventory reports to leadership, organized by channel and product category.

• Provide clear, structured data to Finance for cost analysis, margin tracking, and cash flow planning.

• Collaborate with Product on new item setup, packaging timelines, and initial inventory builds.

• Serve as the connective tissue between Sales, Finance, Product, and Operations—ensuring everyone is working from the same numbers.

Required Qualifications

• 5+ years in supply/demand planning, inventory management, or purchasing for a multi-channel consumer products business.

• Deep Amazon FBA expertise: hands-on experience with FBA inbound workflows, restock limits, IPI management, shipment plans, and Seller Central operations.

• Multi-channel retail experience: proven track record managing inventory and replenishment for national retailers (grocery, mass, drug, off-price).

• ERP proficiency: experience working in an ERP system (Fulfil, NetSuite, SAP, or similar) for purchasing, inventory, and order management.

• Advanced Excel/Google Sheets: pivot tables, VLOOKUP/INDEX-MATCH, data modeling, and scenario analysis are second nature.

• Strong analytical mindset: comfortable pulling data, identifying trends, and translating insights into action.

• Excellent communication: ability to work across departments and communicate clearly with leadership, sales, and external partners.

What Sets You Apart

Beyond the technical requirements, we place enormous value on intangibles. The right candidate will bring:

• Ownership mentality — You don’t wait to be told. You see what needs to happen and you handle it.

• Consistency — Your work product is reliable, thorough, and delivered on time, every time.

• Proactive reporting — Reports land in inboxes before anyone has to ask. You anticipate what leadership needs.

• Collaborative demeanor — You work well across departments, handle feedback gracefully, and make the people around you more effective.

• Calm under pressure — Retail timelines are unforgiving. You stay composed, prioritize clearly, and execute.

• Attention to detail — The numbers are always right. The reports are always clean. Nothing slips through.

Job ID: 410729

Practice area:- Insurance Coverage

Property Coverage Attorney (2–8 Years) – Insurance Coverage Litigation | New York, NY

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Keywords:- Property Coverage Attorney, Insurance Coverage Attorney, Coverage Litigation Attorney, Property Insurance Coverage Attorney, Litigation Attorney New York, New York legal jobs, Attorney jobs NYC, California Bar preferred, Law firm insurance coverage associate, Hybrid attorney job, Partner-track position, insurance lawyer,coverage opinion,coverage litigation,declaratory judgment,policy interpretation,duty to defend,reservation of rights,insurance bad faith

This firm is expanding on both a domestic and global level, making it a great place for anyone interested in getting in on the ground floor. The firm is committed to facilitating leaders in international commerce, trade, and insurance. Already the recipient of numerous distinguished awards in the Eastern Hemisphere, this firm can be expected to grow in statute and reputation in coming years.A top-tier law firm is seeking a Property Coverage Attorney in New York to handle sophisticated insurance coverage matters. This hybrid attorney job offers strong mentorship, litigation exposure, and long-term growth in a partner-track position.

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A rapidly expanding law firm with growing domestic and international reach is seeking a Property Coverage Attorney to join its New York office. This top-tier law firm is building momentum in insurance-related litigation and advisory work, making it an attractive platform for attorneys who want sophisticated matters, strong internal support, and meaningful advancement opportunities. For candidates exploring New York legal jobs, this role offers the chance to join a high-growth practice at an exciting stage.

This Property Coverage Attorney opportunity is ideal for attorneys who want hands-on responsibility in both litigation and coverage analysis. The role combines policy interpretation, coverage opinions, motion practice, discovery, and appearances at depositions, hearings, and mediations. This opportunity is actively interviewing and rarely opens at this level in New York legal jobs.

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Key Responsibilities

• Draft pleadings, briefs, motions, and court filings in insurance coverage disputes

• Prepare and respond to written discovery and manage document review for litigation matters

• Analyze insurance policies and draft detailed coverage opinions and recommendations for clients

• Conduct legal research using Westlaw, Lexis, and Nexis

• Prepare correspondence for clients, colleagues, and other stakeholders

• Attend and conduct depositions, hearings, and mediations as required

• Review litigation materials and develop strategic recommendations on sensitive and time-sensitive matters

• Work closely with clients on property coverage and related insurance coverage issues

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Qualifications

• 2–8 years of relevant experience as an Insurance Coverage Attorney or similar coverage-focused role

• Admitted to practice law

• California Bar admission strongly preferred

• Juris Doctor (JD) degree from an accredited law school

• Insurance coverage experience required

• Strong research, writing, and analytical skills

• Excellent academic credentials and/or solid prior work history

• Strong interpersonal, leadership, and mentoring abilities

• Ability to manage multiple projects and deadlines in a fast-paced environment

• Strong organizational, time-management, and problem-solving skills

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Culture & Firm Appeal

This opportunity is with a top-tier law firm recognized for its ambitious growth trajectory and expanding profile in insurance, commerce, and international business matters. The firm offers attorneys the opportunity to get in on the ground floor of a growing platform while working on sophisticated legal issues for clients facing complex risk and coverage challenges. Candidates seeking New York legal jobs will value the combination of growth, visibility, and substantive responsibility.

The culture is known for mentorship, career development, and strong support for attorney wellbeing. In addition to hybrid work flexibility, the firm offers performance bonuses, student debt repayment assistance, referral rewards, community engagement opportunities, parental leave, and retirement benefits beginning on day one. This Property Coverage Attorney role is especially compelling for attorneys seeking a partner-track position with meaningful long-term upside.

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Why This Role Is Unique

• Opportunity to combine litigation work with substantive insurance policy analysis

• Direct exposure to pleadings, discovery, coverage opinions, depositions, hearings, and mediations

• Hybrid attorney job with strong mentorship and career growth opportunities

• Platform for building a long-term Insurance Coverage Attorney practice in New York legal jobs

• Opportunity to join a firm at a high-growth stage with expanding domestic and global reach

• Strong path toward a partner-track position for attorneys who want responsibility and advancement

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Benefits

• Hybrid work flexibility

• Flexible paid time off

• Performance bonuses

• Student debt repayment assistance

• Referral rewards

• Mentorship and career growth opportunities

• Engaging culture with social events and community service initiatives

• Wellbeing benefits including a dedicated Wellbeing Day

• Inclusive parental leave

• Global mobility program

• Retirement benefits starting on day one

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Call to Action

Apply now for a confidential discussion with a BCG Attorney Search recruiter.

Submit your resume today to learn more about this prestigious Property Coverage Attorney opportunity.

Explore this elite-level opening in New York legal jobs and take the next step toward a partner-track position.

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BCG Attorney Search is the industry leader for placing candidates in permanent positions in law firms. Since 2000, our recruiters have placed several thousand attorneys and enjoyed extraordinarily high success rates with our candidates. As a BCG Attorney Search candidate, you have access to more opportunities than any legal placement firm in the United States. We are able to offer the most in-depth insight in the legal recruiting market thanks to our dedicated team of over 150 employees who mercilessly research, study and analyze the legal market. The depth and breadth of our research empowers us to place attorneys at rates that are unparalleled at any placement firm in the United States. Many of our recruiters make 30 to 40 placements per year, while recruiters at competitor firms are likely to make four or five. Unlike other placement firms that can only tell you about openings at major AmLaw firms, we place candidates of all backgrounds in firms of all sizes. While other legal recruiters only represent a narrow band of candidates from top law firms and top law schools, our research, firm contacts, and market insight allow us to place hundreds of candidates each year who do not fit this mold. It is rare that we do not get candidates we represent interviews and offers. No one in the world is better at legal recruiting and placement than BCG Attorney Search.

BCG Attorney Search will confidentially review your application and will not forward your materials to the firm without first discussing the opportunity with you.