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Sweet Apparel is a leader in Junior's, Women's, Men's, and Kids fast fashion apparel. Sweet Apparel designs, manufactures, and imports apparel under its own labels as well as multiple Private labels. Our clothing can be found at major retailers including TJ Maxx, Marshalls, Ross, and Macy's, among others. The company is growing and looking for a full-time, Sleepwear Technical Designer to join the team on-site at our Midtown Manhattan office.

Responsibilities

• Work with Knits and Wovens. for multiple brands among the Sleepwear category for Juniors, Missy, Plus, and Men's
• Interpret design concepts into technically sound, production-ready garments
• Create all initial Tech packs for Development/Costing and fit sample submits
• Accurately measure Fit/PP/TOP samples
• Lead fittings and advise recommended adjustments to fit and construction
• Responsible for identifying and calling out any fit/construction/workmanship issues to be addressed and clearly communicating all corrections and revisions to factory
• Ensure all corrections have been made at the pre-production sample stage to perfect the fit/quality for production.
• Work with Private label accounts to achieve desired fit
• Knowledge of grading and ability to issue graded specs
• Maintain and utilize a Block library
• Ability to adhere to calendar to ensure deadlines are met
• Track and manage sample status
• Logging in samples and assist with keeping sample library organized
• Build collaborative relationships with cross-functional teams including design, merchandising, production, and sales.

Qualifications

• Degree in Technical Design or Fashion Design
• 5+ years experience in Apparel Technical Design
• Knowledge of sewing construction, patternmaking, garment manufacturing, and fabrics.
• Proficient in PLM and Excel
• Clo3d experience is preferred
• Attention to detail, sense of urgency, willingness to learn, team-player
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

***Must currently live in the NYC metropolitan area (commutable distance to NYC). Out of state or overseas applicants will not be considered.

Benefits:

• Medical, Dental, & Vision insurance
• 401k plan
• Paid Vacation, Sick days and Paid Holidays
• Summer Fridays
• Flexible schedule
• Opportunities for growth

Company Description

BattleHawk Armory, based in Grimes, IA, is a premier gun shop serving customers nationwide through and locally via our retail store. Specializing in high-end firearms, tactical gear, suppressors, and optics, we carry popular and mainstream brands as well as many high end brands. Our extensive inventory includes hard-to-find items and a wide variety of ammunition, providing customers with exceptional selection and value. With a commitment to quality and customer satisfaction, BattleHawk Armory is a trusted destination for firearms, shooting sports enthusiasts, and professionals.

Role Description

We are seeking a full-time 3rd Party Marketplace Manager to join our team on-site in Grimes, IA. This role involves managing and optimizing listings on various third-party marketplaces, ensuring accurate product information and competitive pricing. You will analyze market trends, oversee inventory levels, and implement strategies to drive sales growth on 3rd party marketplaces such as Gunbroker, Ebay, Amazon, and more. The role includes responding to customer inquiries, handling marketplace performance metrics, monitoring and abiding by MAP polices, and coordinating with internal teams to maintain successful operations. Communicating and running advertising on 3rd party marketplaces, and Ensuring compliance with marketplace policies and providing insights for process improvements are also key responsibilities.

Qualifications

• Experience managing and optimizing listings on third-party marketplaces such as Amazon, eBay, or similar platforms.
• Analytical skills to evaluate market trends, monitor sales performance, and adjust strategies for growth.
• Strong organizational and time management skills to oversee inventory, pricing, and compliance.
• Customer service skills to handle inquiries and ensure customer satisfaction.
• Familiarity with firearms, ammunition, optics, or related industries is a plus.
• Proficiency with e-commerce tools, platforms, and basic knowledge of SEO is beneficial.
• Effective communication and collaboration skills to coordinate with internal and external stakeholders.
• Bachelor's degree in Business, Marketing, Communications, or a related field (preferred but not required).

Job Requirements are to be onsite daily in Grimes, Iowa.

Senior Manager, Retail Operations

Culver City, CA

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview

The Senior Manager, Operations is a senior leadership role accountable for all retail store and field operations. This role is elevated above the Retail Operations Manager, with direct leadership over multiple Operations team members and ownership of both strategic and tactical initiatives across stores, field leadership, and cross-functional departments.

This leader will manage and mentor a growing operations team, including the Retail Operations Manager, NSO Coordinator, Field NSO Coordinator, Store Communications Coordinator, and future Operations staff as the company scales. In addition to driving operational excellence across the North America, this role will own operational reporting, oversee all data creation for the team, and serve as the Operations representative in front of Executive Leadership.

What You Will Achieve

Strategic Leadership & Team Development

• Lead, coach, and scale the Operations team, setting clear priorities and holding leaders accountable for results.
• Oversee the development of Store Managers and Field Leaders into high-performing operators through structured training, coaching, and leadership development.
• Ensure accountability across all operational leaders through performance management, attendance oversight, and consistent feedback.

Operational Excellence & Store Standards

• Provide oversight of all store Key Performance Indicators (KPIs), ensuring performance metrics are achieved and exceeded.
• Oversee execution of operational standards across store operations, inventory management, stock levels, and visual merchandising.
• Ensure store-level processes align with brand integrity, customer experience, and long-term growth objectives.
• Anticipate and resolve operational challenges at scale, driving consistent execution across all locations.

Policy, Compliance & Efficiency

• Ensure full compliance with corporate policies, labor regulations, and legal requirements across the retail fleet.
• Oversee payroll management, headcount planning, and hiring strategy to align with labor budgets and company profitability goals.
• Ensure operational efficiency through streamlined processes, resource optimization, and ongoing cost controls.

Cross-Functional & Global Alignment

• Act as the primary liaison between field operations and the support center, ensuring transparent and effective communication with Los Angeles and China offices.
• Partner cross-functionally with Real Estate, Construction, HR, L&D, Marketing, Finance, and Visual Merchandising to ensure alignment and successful execution of initiatives.
• Support product launches, brand activations, and marketing campaigns with seamless operational execution across the fleet.

New Store Openings & ROBO Operations

• Oversee NSO planning and execution, from site readiness through Grand Opening, ensuring each store opens with operational excellence.
• Provide leadership oversight for ROBO Shop operations, including performance optimization, staffing strategies, and sales-driving initiatives.

Reporting, Data & Insights

• Owns reporting and data creation for the Operations team, ensuring accuracy, clarity, and relevance for store leaders, field teams, and executives.
• Leverage data to identify opportunities, monitor performance, and guide decision-making at the store, regional, and executive level.
• Work cross-functionally with IT to create data reporting tools and programs that streamline reporting and improve ease of use for all teams.

Executive Leadership Communication

• Supports the creation of presentation content for Executive Leadership updates, ensuring materials are polished, data-driven, and aligned with business strategy.
• Present operational updates to Field, Store, & Leadership teams, providing insights, recommendations, and status updates on departmental progress.

What You Will Need

Education & Experience

• Bachelor’s degree in Business, Operations Management, Retail Management, or related field.
• 3+ years in a senior-level leadership role overseeing managers and/or cross-functional teams, either in a retail headquarters, corporate office, or support center environment.
• Demonstrated success in building and leading high-performing operations teams in a fast-scaling retail environment.

Operational Expertise

• Deep understanding of retail operations, including NSO planning/execution, store operations, payroll management, compliance, and merchandising standards.
• Proven ability to develop scalable SOPs, policies, and best practices across multiple regions.

Analytical & Technical Skills

• Advanced proficiency in Excel, including: Pivot Tables, VLOOKUP/INDEX-MATCH, conditional formatting, data validation, chart/graph creation, and basic macros (preferred).
• Strong ability to turn raw data into actionable insights and strategic recommendations.

Leadership & Communication

• Exceptional ability to lead, coach, and inspire teams at multiple levels.
• Strong executive presence, with the ability to create and deliver compelling presentations to senior leaders.
• Highly collaborative and skilled at cross-functional influence.

Customer & Brand Focus

• Commitment to delivering exceptional customer experiences and protecting POP MART’s brand integrity.
• Balance efficiency, compliance, and customer satisfaction in all decision-making.

What We Offer

• Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: On-the-job training, leadership development, and stretch assignments to advance your career.
• Career development: Opportunities to take on larger responsibilities as POP MART’s North America business scales rapidly.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Join Our Team of Skilled Goldsmiths in Dover, NH!

We are seeking a talented and experienced Goldsmith / Bench Jeweler to join our collaborative and growing team. This is an excellent opportunity for a skilled craftsperson who takes pride in precision work, enjoys problem-solving, and thrives in a supportive, team-oriented environment.

As part of our goldsmithing team, you’ll handle a variety of repair and custom work with access to state-of-the-art tools and equipment, including multiple laser soldering machines and full casting facilities. You’ll collaborate closely with a group of highly qualified goldsmiths who share your passion for craftsmanship and quality.

• Perform general jewelry repairs, including ring sizing, soldering, prong work, refinishing, and polishing
• Set stones of various sizes and shapes using appropriate techniques
• Utilize laser soldering machines for precision work
• Assist in casting and finishing processes as needed
• Maintain a clean, organized, and safe workspace
• Collaborate with other team members to ensure high-quality standards and timely completion of work

• Minimum 2 years of professional experience as a goldsmith or bench jeweler
• Proficiency in general repair, stone setting, and laser work
• Strong attention to detail and craftsmanship
• Ability to work independently and as part of a team
• Reliability, professionalism, and a commitment to quality workmanship

• Work in a modern, fully equipped workshop
• Collaborate with a supportive and experienced team
• Opportunity to grow your skills and contribute to a respected local business
• Work on a variety of skills everyday, as a part of a small team
• Competitive compensation based on experience

If you’re passionate about fine craftsmanship and looking for a place where your skills will be valued and supported, we’d love to hear from you. This shop services 7 retail stores, so it's thriving, but also a place where we value family and support one another! Ideally, this would be a full-time role that would include all benefits including health insurance, matched 401K and paid sick and vacation time.

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.

Sweet Apparel is a leader in Junior's, Women's, Men's, and Kids fast fashion apparel. Sweet Apparel designs, manufactures, and imports apparel under its own labels as well as multiple Private labels. Our clothing can be found at major retailers including TJ Maxx, Marshalls, Ross, Macy's, and more. The company is growing and looking for a full-time, Sweater Technical Designer to join the team on-site at the Midtown Manhattan office.

Responsibilities

• Work with multiple products within Sweater category (tops/cardigans, shorts, sets, dresses, skirts) for Juniors, Missy, Plus, and Little & Big Girls sizes
• Interpret seasonal sweater design concepts into technically sound, production-ready garments
• Accurately measure Proto/Fit/PP/TOP samples
• Lead fittings and advise recommended adjustments to fit and construction
• Responsible for identifying and calling out any fit/construction/workmanship issues to be addressed and communicating all corrections and revisions to factory
• Create initial tech packs for development/costing and fit sample submits
• Own and maintain Sweater tech packs, including stitch and gauge details, specs, construction call-outs, fitting notes, and grading.
• Ensure all corrections have been made at the pre-production sample stage to perfect the fit/quality for production.
• Work with Private label accounts to achieve desired fit
• Knowledge of grading and ability to issue graded specs
• Maintain and utilize a Block library
• Ability to adhere to calendar to ensure deadlines are met
• Track and manage sample status to ensure on-time deliveries
• Logging in samples and assist with keeping sample library organized
• Build collaborative relationships with cross-functional teams including design, merchandising, production, and sales.

Qualifications

• Degree in Technical Design or Fashion Design - Sweater concentration preferred
• 5+ years experience in Technical Design with a significant focus on Sweaters/Knitwear
• Expert in Knitwear construction, stitch techniques, gauges, and yarns
• Knowledge of sewing construction, patternmaking, garment manufacturing, and fabrics.
• Proficient in PLM and Excel
• Attention to detail, sense of urgency, willingness to learn, team-player
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

***Must currently live in the NYC metropolitan area (commutable distance to NYC). Out of state or overseas applicants will not be considered.

Benefits:

• Medical, Dental, & Vision insurance
• 401k plan
• Paid Vacation, Sick days and Paid Holidays
• Summer Fridays
• Flexible schedule
• Opportunities for growth

Company Description

BattleHawk Armory, based in Grimes, Iowa, is a premier firearms and shooting sports retailer serving customers nationwide through its online platform, , and locally through its retail store. The store specializes in a wide range of tactical gear, firearms, suppressors and ammunition. With a focus on quality and value, the company strives to meet the diverse needs of the firearm and shooting sports community.

Role Description

This is a full-time, on-site role located in Grimes, IA, for a Catalog Maintenance Specialist. The role involves managing and maintaining the online product catalog, ensuring product listings are accurate and up-to-date, and working with inventory data to reflect real-time availability. The position requires coordination with vendors, updating product descriptions, images, and pricing, as well as troubleshooting any discrepancies within the catalog, and other website tasks as assigned. The Catalog Maintenance Specialist will also collaborate across teams to optimize the customer experience through the online storefront.

Qualifications

• Experience with product catalog management, data entry, and inventory coordination
• Excellent attention to detail, organizational, and problem-solving skills
• Basic knowledge of e-commerce platforms, web content management, and product listing tools
• Strong communication skills for collaborating with internal teams and external suppliers
• Proficiency in Microsoft Excel, spreadsheets, or similar data management tools
• Experience in or knowledge of firearms, tactical gear, and/or shooting sports is a plus
• Ability to work efficiently in an on-site, team-oriented environment
• High school diploma or equivalent; additional education or certifications are beneficial

About Us

“Good design elevates everything.” — Joanne Wilson, founder of Gotham

Gotham, the world's first cannabis concept store, is a pioneering brand and retail experience that embodies the vibrant spirit of New York City. Founded, owned, and operated by female entrepreneur and philanthropist Joanne Wilson, Gotham transcends the traditional dispensary by fusing art, design, fashion, and culture with New York State’s finest cannabis.

The place "where culture meets cannabis," Gotham celebrates creativity, inclusion, sophistication, and urban edge, becoming a cultural touchstone in New York's evolving cannabis landscape. Gotham debuted its flagship location on Bowery and 3rd Street in the East Village in 2023 and has since expanded statewide, opening a second location in Hudson, NY, and a third in Williamsburg at The Refinery at Domino. A fourth Gotham location has just opened at Grand Central Station!

At Gotham, we're not just selling products; we're crafting an elevated lifestyle experience that resonates with the discerning New Yorker. Join us in shaping the future of cannabis culture in the world’s greatest city—and beyond.

Job Description

Gotham is seeking a curious, collaborative, and communicative IT Associate to lead and support the organization’s technology infrastructure across all locations. This role is responsible for maintaining and optimizing hardware, software, and network systems while ensuring seamless technology operations for both retail stores and office teams.

The IT Associate will play a key role in managing day-to-day technical operations while also identifying opportunities to improve systems, implement new technologies, and support cross-departmental initiatives. This role requires strong problem-solving abilities, excellent communication skills, and the ability to collaborate with teams across the organization. Experience with emerging technologies such as AI tools and e-commerce platforms like Shopify will help support Gotham’s continued growth and innovation.

Expectations, Duties, and Responsibilities

• Manage and maintain Gotham’s IT infrastructure across all retail and office locations.
• Provide technical leadership and hands-on support for hardware, software, and network systems.
• Oversee installation, configuration, and maintenance of computers, devices, and technology systems.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, tablets, and other devices.
• Monitor and maintain IT systems to ensure reliability, security, and optimal performance.
• Manage device management systems and maintain inventory of company technology assets.
• Oversee onboarding and offboarding processes including device provisioning and account management.
• Administer company collaboration platforms including Slack, user permissions, channels, and integrations.
• Manage Google Workspace services including Google OAuth, Google Drive, and related tools.
• Install, configure, and manage company software while ensuring licenses remain compliant and systems remain secure.
• Maintain and support Shopify backend systems and integrations as needed.
• Identify and implement AI tools and automation opportunities to improve operational efficiency and workflows.
• Establish and maintain documentation for IT systems, processes, and protocols to ensure knowledge sharing and operational continuity.
• Collaborate cross-functionally with teams across the organization on technology initiatives and operational improvements.
• Provide IT support and infrastructure setup for new store openings and expansion initiatives.
• Travel to store locations as needed to support technology operations.

Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Strong experience managing and maintaining IT systems in a multi-location environment.
• Familiarity with operating systems including Windows, macOS, and Linux.
• Experience with device management systems and IT asset tracking.
• Familiarity with Google Workspace administration.
• Experience administering collaboration tools such as Slack.
• Knowledge of Shopify backend systems or e-commerce platform administration.
• Interest in or experience implementing AI tools or automation technologies.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and interpersonal skills with the ability to collaborate across departments.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Willingness to travel to retail locations (Hudson, Williamsburg, Bowery, etc.) as needed.

Preferred Qualifications

• Experience in the cannabis industry.
• Experience supporting Shopify store operations, integrations, or apps.
• Experience evaluating and implementing emerging technology solutions.
• Experience supporting retail or multi-location environments.

Physical Requirements

• Ability to sit or stand for extended periods while working at a computer.
• Ability to lift and move equipment up to 25 pounds.
• Ability to travel between store and office locations as needed.
• Ability to perform hands-on technical tasks such as installing hardware, cabling, and device setup.

About the Company

Brook Valley has been in business for nearly 40 years and is a recognized leader in the discount retail, repurposing, and recycling industry

The Director of Human Resources serves as the senior HR leader for Brook Valley Management and its operating divisions, including retail thrift stores, donation collection operations, production facilities, logistics operations, and corporate support teams.

This executive role is responsible for developing and executing the company’s people strategy to support operational performance, workforce development, regulatory compliance, and long-term organizational growth across a multi-state retail and operations platform.

The Director of Human Resources partners closely with executive leadership to ensure the organization attracts, develops, and retains high-performing talent while building scalable HR systems that support operational excellence and business performance.

Responsibilities

Strategic HR Leadership

• Develop and execute a comprehensive human capital strategy aligned with Brook Valley’s operational and financial objectives.
• Serve as a strategic advisor to executive leadership on workforce planning, organizational design, leadership capability, and culture.
• Align HR initiatives with operational priorities across retail stores, production facilities, logistics operations, and corporate teams.
• Drive initiatives that strengthen employee engagement, leadership development, retention, and workforce productivity.

HR Business Partner Leadership

• Lead and develop the Human Resources Business Partner function supporting operational leadership across multiple markets.
• Ensure HR leaders provide strategic and practical guidance to Executives, Vice Presidents, operational leaders, and store management teams on workforce planning, talent management, and organizational performance.
• Act as a trusted partner to business leaders to address people-related challenges and opportunities.

Employee Relations & Organizational Effectiveness

• Provide executive oversight of employee relations across the organization.
• Guide leaders on performance management, workplace conduct, disciplinary actions, and conflict resolution.
• Ensure complex employee relations matters and investigations are handled professionally, consistently, and in compliance with employment law.
• Promote a culture of accountability, collaboration, and operational excellence.

Talent Development & Leadership Capability

• Partner with leadership to identify and develop the next generation of operational leaders.
• Oversee programs that support leadership development, management training, and succession planning.
• Identify workforce capability gaps and implement training and development initiatives that strengthen organizational performance.

HR Operations & Workforce Strategy

• Oversee HR processes supporting the employee lifecycle, including hiring support, onboarding, performance management, and offboarding.
• Partner with operational leadership to develop workforce planning strategies that align with labor models, productivity goals, and operational growth.
• Ensure consistent HR policies, procedures, and leadership practices across all Brook Valley locations.

Compliance & Risk Management

• Ensure compliance with federal, state, and local employment regulations across all markets.
• Partner with legal counsel to address employment matters and mitigate organizational risk.
• Maintain HR policies, procedures, and compliance programs that protect the organization and support consistent management practices.

HR Systems & Workforce Analytics

• Oversee HR technology platforms and workforce analytics used to monitor organizational performance.
• Provide leadership with insights related to:
• Employee turnover
• Workforce productivity
• Labor costs
• Employee relations trends
• Talent development metrics
• Leverage data to support informed workforce decisions and operational improvements.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 10+ years of progressive HR leadership experience, including senior leadership roles.
• Demonstrated success supporting multi-location retail, operations, collections, logistics, or distribution environments.
• Strong knowledge of employment law, workforce management, and HR best practices.
• Proven ability to influence senior leaders and align people strategies with business performance.
• Professional certification such as SHRM-SCP or SPHR preferred.
• Proficient in Spanish preferred.

Required Skills

• Strategic thinking and business acumen
• Executive-level communication and influence
• Strong employee relations and conflict resolution capability
• Operational discipline and organizational leadership
• Ability to align workforce strategy with business outcomes

Based out of Birmingham, AL Headquarters. Regular travel to Brook Valley retail stores, operational markets, and facilities may be required.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Senior Manager of Consumer Insights & Analytics

The Opportunity: Contribute To The Growth Of Your Career.

The Senior Manager of Consumer Insights will join a growing, collaborative and critical team leading key work to drive growth across the TJX portfolio of brands. The Senior Manager will be responsible for leading insights and analysis to guide brand strategies, platform development, and creative. They will also be responsible for leading our consumer panel and understanding sentiment and perceptual trends impacting the TJX business.

The successful candidate should have expertise in leading research and analytics to guide brand and experience strategies. They demonstrate strong analytics and insight generation, business sense and strategic influencing, and ability to distill sophisticated data into a simple story. They will work cross-functionally with a wide variety of partners, including Brand Marketing, Media, Senior Leaders, other Insight & Analytic Leaders in US and globally and external research partners.

Who We Are Looking For: You.

• Envision and lead consumer insights work for two key TJX brands (such as segmentation, brand strategy, brand platform creative testing, consumer journey, etc.) to influence brand strategies and executions.
• Lead team in owning key customer panel insights from longitudinal and custom panel research and own and optimize the panel capability to drive greater impact and efficiency.
• Analyze quantitative data and understand the why behind the data through qualitative findings.
• Connect the dots across various data sources to determine overall implications and leverage insights as the basis to influence strategy.
• Lead direct report and key agencies/vendors.

Qualifications

• Bachelor’s degree
• 8+ years of proven experience in consumer insights, market research or analytics, including 4+ years leading and managing insight and analytic professionals / teams
• Background in leading end to end insight generation- envisioning the right approach, leading analysis, and generating insight and action- from primary research, including significant quantitative experience
• Experience influencing across a broad array of internal and external partners including guiding and influencing brand strategy
• Naturally curious with passion for understanding customer behavior and trends, advocating for the customer, and growing in the Insights & Analytics function
• Adept at presenting complex concepts in an easy to understand and actionable way
• Attention to details and able to grasp the big picture
• Experience in leading a team to develop, analyze, synthesize, and communicate data and insights effectively
• Strong collaboration and ability to keep projects on track
• High degree of proficiency with Microsoft Office products

This position is hybrid requiring at least two days per week in the Framingham, MA office and is not open to remote.

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This position has a starting salary range of $113,600.00 to $147,700.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.