Tangentially Jobs in Usa

Manufacturing Associate

Shift is alternating Saturdays, Sunday-Tuesday (6pm to 7am)

Duration: 1 year contract

Pay Range: $27.00 - $28.00

PROCESS KNOWLEDGE:

Understanding of process theory and equipment operation. Ability to learn biopharmaceutical manufacturing processes including mammalian cell culture, depth filtration, tangential flow filtration, column chromatography, centrifugation, protein purification, and formulation of bulk drug substance. Support initiatives for process optimization. Identify and elevate processing issues and support solutions. Gain experience with automation systems (LIMS, MES, PI, etc.).

TECHNICAL DOCUMENTATION: Provide feedback and/or suggested changes to operational procedures. Assist in the incorporation of new technologies, practices, and standards into procedures. Capable of writing and reviewing process documents.

QUALITY AND COMPLIANCE: Understanding of cGMPs as related to Commercial Operations. Ability to utilize Quality systems (Deviations, CAPAs, Change Requests, Action/Alert Reports, etc.).

BUSINESS: Ability to participate on projects and contribute to outcomes. Capability to learn and support new business systems (Track wise, ERP, etc.). Support trending of defined department metrics.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Consists of strenuous, repetitive work. The following list of physical movements may be used on a daily basis: bending, reaching, climbing stairs and ladders, kneeling and making numerous equipment connections using hands.

• Independently have the ability to regularly lift, dispense, push and/or pull items with an average weight of 25 pounds.

• May require work around loud equipment. • The use of personal protective equipment will be required.

• Requires various shift based work and off hours.

Skills

•Strong communication skills—verbal and written

•Ability to work in a team environment which includes good conflict resolution and collaboration

•Displays good initiative to identify areas for improvement and implement solutions

Education

-Bachelor’s degree in science related area or engineering

-Associate’s degree in science related area or Biotech certificate with 2+ years of experience in a biotech manufacturing environment or other regulated industry

Benefits (employee contribution):

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Akkodis is seeking a Production Associate for a client located in Novato, CA with this position being fully onsite.

Pay Range: $23/hr - 28/hr (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Production Associate Job Summary:

Job Description:

Understanding of process theory and equipment operation.

Ability to learn biopharmaceutical manufacturing processes including mammalian cell culture, depth filtration, tangential flow filtration, column chromatography, centrifugation, protein purification, and formulation of bulk drug substance.

Support initiatives for process optimization.

Identify and elevate processing issues and support solutions.

Gain experience with automation systems (LIMS, MES, PI, etc.).

Education

-Bachelors degree in science related area or engineering

-Associates degree in science related area or a Biotech certificate with 2+ years of experience in a biotech manufacturing environment or other regulated industry

If you are interested in this Production Associate job in Novato, CA then please click APPLY NOW. For other opportunities available at Akkodis, go to If you have questions about the position, please contact Agam Bharti at .

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Immediate need for a talented Scientist I. This is a 12+ Months contract opportunity with long-term potential and is located in Waltham, MA, USA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-08545

Pay Range: $ 46-$56 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Develop and optimize robust viral/non-viral vector purification process using advanced knowledge of column chromatography, filtration, and other downstream purification technology
• Lead and conduct viral/non-viral vector purification process development and process analytics
• Develop and optimize robust viral/non-viral vector purification process using advanced knowledge of column chromatography, filtration, and other downstream purification technology
• Develop, conduct, maintain analytical assays such as ELISA, DLS, Octet, QPCR/ddPCR, HPLC, and CE-SDS etc. for in-process sample testing to support process development
• Provide scientific and technical expertise for in-process sample testing activities, including product quality and process impurity methodologies
• Perform troubleshooting experiments and communicate findings with appropriate working groups
• Maintain industry knowledge and keep abreast of new and relevant technologies
• Perform data analysis, contribute to technical reports, external publications, patent applications and internal/external presentations
• Lead scale-up activities to implement a manufacturing process based on DSP development knowledge
• Communicate effectively with internal and external teams, e.g. CDMOs for tech transfer activities
• Mentor and support junior staff and build a culture of support and collaboration

Key Requirements and Technology Experience:

• Key skills: - Purification experience/ Protein Purification Chromatography
• Technical experience in modern analytical techniques such as spectrophotometry, ELISA, DLS, - Late-stage purification experience such as design space mapping and process robustness studies
• PhD in Biotechnology, Biochemistry, Chemical Engineering or related discipline or master’s degree with a minimum of 4 years of relevant experience or a bachelor’s degree with a minimum of 6 years of relevant experience
• Technical experience in modern analytical techniques such as spectrophotometry, ELISA, DLS, Octet, QPCR/ddPCR, HPLC, and CE-SDS
• Significant experience, knowledge and understanding of purification technologies and operations such as:
• Filtration unit operations at various scales, including depth filtration, tangential flow filtration, etc.
• Protein purification chromatography
• Virus clearance and inactivation
• Familiarity with advanced purification technologies and process analytical technologies
• Familiarity with analytical method transfer, analytical method bridging across organizations
• Experience with process technology transfers and performing gap analyses and risk assessments
• Understanding of critical quality attributes and the principles of Quality by Design and ability to apply DOE to downstream development
• Expertise in technical report writing
• Experience in AAV and/or non-viral purification development
• Experience in writing CMC components of regulatory dossiers
• Knowledge of product comparability, target product profile and quality risk assessment activities
• Viral clearance study design and execution
• Late-stage purification experience such as design space mapping and process robustness studies
• Ability to work in Biosafety Level 2, follow safe lab procedures and maintain good laboratory practices (GLPs)
• Ability to work under minimal supervision and function within a collaborative, team-oriented environment
• Excellent organization and communication skills
• Innovative, critical and creative thinker, unafraid of proposing aggressive solutions to complex problems
• Experience with biophysical characterization
• Experience in continuous manufacturing and process analytical technology
• Experience in mentoring junior staff
• Ability to build and nurture cross-functional relationships
• Ability to communicate and represent group in diverse, multi-functional meetings

Our client is a leading Pharmaceuticals industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

• 
  
• Plan and execute assigned on-site experiments in support of Process Development activities and project goals.
  
• Select appropriate experimental methods and techniques based on project requirements.
  
• Analyze and interpret experimental data, evaluate data quality, and identify anomalous results.
  
• Recommend alternative approaches, research new methods and techniques, and proactively consult senior team members to resolve technical challenges.
  
• Participate in group meetings and present experimental results, data interpretation, and conclusions.
  
• Demonstrate strong verbal communication and interpersonal skills, including the ability to clearly explain experimental processes and outcomes.
  
• Work collaboratively with a team-oriented, problem-solving mindset.
  
• Consistently follow safety practices; ability to work with highly potent compounds upon appropriate training.
  

• 
  
• Bachelor's or higher degree in Chemical Engineering, Biochemical Engineering, Biochemistry, Chemistry, or a related scientific discipline.
  
• Prior experience in biologics purification, with emphasis on conjugation, tangential flow filtration (UF/DF), and filtration.
  
• Experience with analytical techniques such as SEC/HPLC, capillary electrophoresis (reducing/non-reducing), and HCP testing is beneficial but not required.
  
• Knowledge of cGMPs, technology transfer, and bioprocess scale-up.
  
• Strong technical writing skills.
  
• Ability to work effectively in cross-functional and multidisciplinary teams.
  
• Working knowledge of downstream process development, including centrifugation, normal and tangential flow filtration, chromatography operations, and virus clearance, with hands-on experience in several areas expected.
  
• Experience with multiple biologic modalities (e.g., monoclonal antibodies, bispecifics, fusion proteins, antibody-drug conjugates, virus particles) and expression systems (microbial and mammalian) is a plus.
  
• Ability to design and execute purification experiments with increasing independence to support process definition, optimization, and characterization.
  
• Collaborate with Technical Operations during technology transfer from process development to GMP manufacturing, including on-floor support, troubleshooting, and identification of process and equipment improvements.
  
• Contribute to regulatory filings, process validation, and characterization reports.
  
• Self-motivated, well-organized, and intellectually curious, with interest in scientific literature and conferences.
  

• 
  
• BS degree in a relevant scientific discipline with 2+ years of relevant experience, OR
  
• MS degree in a relevant scientific discipline with 0+ years of relevant experience
  

Qualifications

• Bachelor’s degree or higher in a relevant discipline with at least 3 years of applicable bioprocess experience.
• Experience with process purification of biomolecules (mAbs, vaccines, etc…) from harvest to drug substance
• Familiarly working in GxP cross matrix organizations
• Lab-scale purification process development and troubleshooting experience with standard downstream equipment (e.g. AKTAs, Repligen TFF, etc…)
• Direct hands on experience and knowledge of templated processes such as mAbs, pDNA, mRNA etc.
• Proficient expereine with data analysis tools such as Minitab, JMP, KNIME etc.
• Working knowledge of PAT applications development and implementation from bench scale to pilot (FlowVPE, IVI Raman etc…)
• Experience with HTS instrumentation for protein purification and process development.
• Working knowledge of GxP/ICH/Quality compliance systems of the biopharmaceutical industry

Job Description

We are looking for a Downstream Scientist to support our pharmaceutical client in Andover, MA. This person will lead, develop, and qualify purification techniques for biologics at both pilot and bench scale. This role involves hands-on execution of purification processes using a variety of unit operations including precipitation, depth filtration, tangential flow filtration (TFF), and chromatography. The scientist will support technology transfer, process troubleshooting, and continuous improvement initiatives.

Key Responsibilities:

• Lead and execute purification processing using precipitation, depth filtration, TFF, and chromatography.
• Develop and characterize purification processes for monoclonal antibody (mAb) programs, including second-generation process development.
• Independently plan, design, and execute downstream experiments to support technology transfer of mAb programs.
• Operate and maintain downstream equipment such as AKTAs and Repligen TFF systems, and analytical tools including SoloVPE, Stunner, and Raman spectroscopy.
• Analyze data, prepare technical reports, and present findings to internal teams.
• Support manufacturing investigations and troubleshoot purification processes.
• Drive continuous improvement initiatives including 5S, TPM, and operational excellence.
• Plan and execute critical material production campaigns independently.
• Collaborate cross-functionally with project teams to ensure alignment and effective communication.

- Familiarity with mRNA Lipid nano particle formulation and Final Drug Product (FDP) processes

Immediate need for a talented Laboratory Technician II .This is a 12+ Months contract opportunity with long-term potential and is located in Swiftwater, PA USA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-06522

Pay Range: $ 26-$36 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• The candidate will be a member of the Viral Technology Flu support lab team and will be responsible for assisting with the execution of experiments within the process development laboratory.
• The candidate for this position will need to become trained on applicable production operations on the unit operations in the lab as well as general laboratory procedures.
• Following training, the candidate will be expected to independently execute assigned experiments with minimal direction from laboratory supervision.
• Perform technical process operations for developmental lots.
• Execute process unit operations including: tangential flow filtration, centrifugation (continuous and batch), virus inoculation and propagation, and sterile filtration.
• In order to support process development operations, candidate will also be required to support various lab functions such as: Solution and buffer preparation.
• Equipment cleaning, assembly, and sterilization.
• Sampling, sample login, transfer, and logging of results.
• General lab duties such as general housekeeping and cleaning and inventory management.
• Identify production issues and relays them to the laboratory management.
• Ensure all required paperwork is complete, accurate and done in a timely manner to ensure a quality product.
• Participation in cross-functional teams, where necessary, to assure correct performance of process operations and working with management to resolve process operations issues.
• Follow all procedures put into effect to ensure your safety as well as the safety of others.
• Participate in safety meetings, report all safety issues, concerns, incidents and near misses to the team leadership.
• Follow good documentation practices to record all activities performed and data generated in production of developmental experiments.
• The primary shift will be standard business hours, however, experiment schedule will also require overtime and off shift work.

Key Requirements and Technology Experience:

• Key skills: - Hands-on experience with tangential flow filtration, batch/continuous centrifugation, virus inoculation and propagation, and sterile filtration.
• Skilled in solution and buffer preparation, equipment cleaning/sterilization, sample handling, and general lab maintenance
• Experience with assay testing Flexibility and ability to take initiative.
• Demonstrated interpersonal skill, including flexibility and ability to work in a team environment.
• Experience with biopharmaceuticals, vaccines process development, or laboratory scale execution of tangential flow filtration, centrifugation (batch and continuous), cell culture.
• Demonstrated written and verbal communication skills.
• Demonstrated organization skills, ability to multitask, and work in a dynamic environment.
• MS Office 2010 or higher.
• Education: Two years of university in a scientific discipline plus experience in Vaccine, Biologic, or Pharmaceutical manufacturing or development or Bachelor?s Degree/Undergraduate Degree in scientific discipline plus experience in Vaccine, Biologic, or Pharmaceutical manufacturing or development.
• Preferred BS/BA Chemistry or Life Science..
• Hours 7am-3:30pm Open candidates who are willing to relocate at own expense Requirement to have the most recent influenza vaccination.
• Free Parking Possibility of 1 year extension, depending on performance NIOSH/ CSSE (Safety) respirators are required to be worn within the lab Lung function test will be required Role will entail 80% lab work, documentation
• PhD candidates would be considered overqualified
• MS Office Suite 1-3 year of experience relevant experience
• Hands-on experience with tangential flow filtration, batch/continuous centrifugation, virus inoculation and propagation, and sterile filtration.
• Skilled in solution and buffer preparation, equipment cleaning/sterilization, sample handling, and general lab maintenance.
• Experience with assay testing Flexibility and ability to take initiative Nive to have skills: HPLC - High Performance Liquid Chromatography

Our client is a leading Pharmaceuticals industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

The Vice President of Marketing will lead the development and execution of a marketing strategy for LMC and the LMC members. This role is responsible for strengthening member engagement and enhancing the group’s value proposition to members and suppliers. The ideal candidate will have deep experience in B2B marketing, strong strategic vision, and the ability to execute programs that deliver measurable growth and brand leadership in a highly collaborative environment.

The incumbent manages the Branding, Communications, Internet and Merchandising functions. Establishes objectives and assignments to ensure company financial goals are met through effective Marketing programs. The Vice President of Marketing acts in a leadership role in marketing strategy development and preparation of business tactics to support the vision statement of the company.

Primary Duties and Responsibilities:

Strategic Marketing Leadership:

• Develop and execute a marketing strategy that promotes the buying group’s unique value to current and prospective members and supplier partners.
• Align marketing initiatives with membership growth goals and supplier engagement strategies.

Brand Positioning & Communication:

• Elevate the buying group’s brand presence across digital, print, and event channels.
• Create compelling messaging that communicates cost savings, networking benefits, and supplier advantages.
• Achieves maximum integration across the organization by creating collaborative solutions that meet long and short-term needs.

Member & Supplier Engagement:

• Design campaigns to increase member participation in programs and supplier offerings in conjunction with Purchasing departments and Regional Sales Managers.
• Develop targeted communications for different member segments and supplier categories.

Demand Generation & Growth:

• Lead initiatives to recruit new members and suppliers through digital marketing, events, and industry partnerships.
• Identification of potential new markets to expand the business by researching tangential businesses to LMC’s current membership business types.

Market Intelligence & Insights:

• Monitor industry trends, competitor activity, and member feedback to inform business strategies to either take advantage of opportunities or counter threats to LMC and its members.
• Provide actionable insights for program development and supplier negotiations.

Merchandising

• Develop state-of-the-art marketing merchandising programs and continuously communicate their benefits.

Team Leadership & Collaboration:

• Build and manage a high-performing marketing team focused on creativity, analytics, and execution.
• Collaborate closely with membership, supplier relations, and operations teams to ensure alignment.

Budget & Performance Management:

• Manage the marketing budget and allocate resources effectively.
• Track KPIs such as member acquisition, engagement rates, and campaign ROI.

Qualifications:

• Bachelor’s degree in marketing, business, or related field (MBA preferred).
• 10+ years of marketing leadership experience, with at least 5 years in B2B marketing for an association, buying group, or similar organization preferred.
• Proven success in driving growth and supplier engagement through strategic marketing.
• Expertise in digital marketing, CRM systems, and marketing automation tools.
• Excellent communication, leadership, and relationship-building skills.
• Demonstrated problem solving and analytical skills, including successful cross-functional collaboration to take advantage of opportunities or solve problems
• Demonstrated ability to operate at both strategic and executional levels.
• Exceptional leadership and team management skills, with proven success leading teams
• Ability to travel up to 20%.

Core Responsibilities

Global Campaign Development Strategy

Help develop with Director guidance overall global marketing campaign strategy gotomarket plans from end to end development execution analysis and maintenance of marketing campaigns for select programstitles

Act as a SubjectMatter Expert and an IP steward demonstrating a deep knowledge expertise and enthusiasm for your IP

Campaign Execution

Manage plan execution for owned campaigns ensuring campaigns are executed accurately and on time

Support collaboration with Media team to build and refine paid consumer media campaigns

Ensure all creative assets are approved by stakeholders before delivery and troubleshoot along the way with productioncreative

Cross Functional Collaboration Relationship Building

Partner with key cross functional teams to execute against campaign milestones and support strategic plans

Foster strong relationships with stakeholders ensuring alignment and proactively following up on action items and outstanding questions

Strategic Effective Communications

Align key stakeholders with clear and concise written communication including any essential campaign emailsupdates

Support team alignment by communicating marketing strategy plans activations etc including the creation and presentation of marketing documentsdecks

Document Reporting Maintenance

Develop and contribute to weekly agendas for assigned titles

Support creation and development of key documents

DataResearch Analytics

Embrace a datadriven mindset and use research often to guide and support tactical decisionmaking

Track competitive activity and new marketing opportunities in the industry

Innovative Thinking Activation Support

Demonstrate an ability to think outsidethebox

Contribute to the ideation and execution of big ideas when needed helping with SOWs deliverables and crossfunctional team communication and alignment

Basic Qualifications

Bachelors degree required

5-7 years working in marketing or entertainment

A team player mindset

Stellar organizational skills with an ability to prioritize and manage workload working across multiple campaigns at any given time

Strong verbal and communication skills with a keen attention to detail

A positive attitude and the ability to thrive in a collaborative yet fastpaced work environment

Additional Qualifications

Experience in Streaming driving Original Series marketing a plus

Passionate about all things pop culture and entertainment

Excellent sense of humor

• Focus: Flexible Diverse project slate, potentially reality, post-theatrical movies, sci-fi, and female-led dramas.
• Key Skills: Hungry, smart, strategic mindset, adaptable to support various titles, able to drive work on 360 planning and cross-functional work. Core strategic competencies are key.
• Experience: Less direct Originals Streaming experience needed; tangential entertainment/media experience is acceptable. This is a true manager level role, with potential for quick growth into more responsibility

Skills

Mandatory Skills : Project Planning, Pursuit/ Proposal Management, Stakeholder Management

About Rishi Tea & Botanicals

Rishi Tea & Botanicals is one of the fastest-growing and category-leading premium tea brands in the U.S. Our remarkable teas and botanicals are served in tens of thousands of premier cafés, restaurants, and hospitality destinations globally, as we partner with the most respected names in the culinary and hospitality world. Founded in 1997 by Josh Kaiser, Rishi charted a new course for the tea industry: sourcing teas and botanicals from the world’s best producers, building long-term relationships directly with farmers, and bringing exceptional quality to market without compromise and with culinary creativity. As a result, Rishi has become a vanguard of Direct Trade within the tea industry. This philosophy defines our brand as both consumers and operators alike increasingly seek transparency, authenticity, and excellence.

Today, Rishi is a rapidly scaling omnichannel brand expanding across eCommerce, Away From Home, and retail with a diverse product portfolio spanning loose leaf tea, sachets, matcha, iced tea, tea concentrates, and ready-to-drink sparkling tea. The pinnacle of our assortment is our limited-release Garden Direct tea program. Garden Direct represents the highest expression of Rishi’s sourcing expertise: ultra-small-lot teas selected directly from exceptional gardens, often harvested seasonally and produced in limited quantities. These teas showcase rare varietals, distinctive terroir, and craftsmanship that cannot be replicated at scale.

As Rishi continues to rapidly-scale and redefine the premium tea category, this is a moment to join a brand with momentum, purpose, and the ambition to shape the future of how the world experiences tea.

Position Summary

The Regional Account Manager (RAM) is a highly knowledgeable, professional, and courteous guide to the world of Rishi Tea & Botanicals responsible for building strong partnerships with new and existing customers within their assigned territory by delivering best-in-class customer service and effectively managing the order lifecycle for these customers. Poised to have frequent communications with the region’s customers, The RAM will play a critical role in supporting sales initiatives with customers, and ensuring customer feedback and insights are captured, documented, and shared with the Regional Sales Manager, and/or the Territory Sales Executive supporting the account. In addition to managing the order lifecycle, the RAM will support the several aspects of the account management activities and database upkeep, such as setting up new customers in our ERP system, and supporting customer sample orders. 

**This is a great opportunity for the right candidate to learn the business, with a 6-12 month runway to becoming a Territory Sales Rep**

Essential Duties & Responsibilites

• Embody the Rishi mission: To be the authoritative, vanguard practitioner of tea and botanical arts
• Deliver a consistent, exceptional level of Customer Service to new and existing customers
• Own the Order lifecycle and tangential information to process wholesale and distributor orders within assigned territory:

-Enter into ERP wholesale and distributor orders and provide customer confirmation within 24 hours of receipt.

-Inform customers of any known OOS items, manage the backorder process for those items, inform customers of estimated back in stock dates, and suggest available substitutions

-If unexpected OOS items are removed from sales orders at time of fulfillment, reach out to the customer to communicate through the backorder process

-Coach customers on our wholesale guidelines for order minimums and free shipping thresholds, and upsell curated suggestions to present options for the customer to reach those thresholds

-Update customers with order ETA and shipment tracking information

-Respond and advise customers on questions relating to product availability, in stock status, product ingredients, customer specific pricing or wholesale pricing

-Coordinate with finance team and Regional Sales Manager prior to releasing orders with any past due balances, or if the entered order would exceed customer credit limit

-Collect LTL (Less than Truck Load) customer receiving requirement information and keep BC and LTL forms accurately updated to reflect this information

-Coordinate order updates with fulfillment and any other necessary parties

• Support the customer lifecycle for new and existing customers:

-Collect wholesale customer applications and set up accounts in company ERP system (Business Central.)

-Field and support customer calls within territory

-Under advisement from the Regional Sales Manager, support upselling activities, and consultative menu design for wholesale customers

-Support market research to identify customer trends, competitive threats, or potential prospective customers, as requested by the Regional Sales Manager

-Occasional in market support and regional travel with the Regional Team or Marketing Team to support pop up customer events, tastings or tradeshows

• As assigned in periods of e-commerce sales or high call volume, support scheduled shifts to answer and support consumers who call into rishi customer service line
• Be the voice of and often the customers first impression of Rishi
• Accurately and efficiently transact orders received by email, voice, fax, or order portal
• Accurately modify or cancel orders; communicate order changes to relevant parties
• Work successfully with other departments to ensure the customer’s requests and/or concerns are accurately addressed (fulfillment, accounting, compliance, sales, R&D)
• Understand the needs and time sensitivities of VIP and high touch customers
• Must adhere to all food safety protocols as required by Rishi Tea's food safety management system, as they relate to this position
• Other duties and responsibilities as assigned

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience                                       

Required:

·        Bachelor’s Degree or equivalent in a related field

·        2+ years Customer Service experience

·        Self-motivated and proactive

·        Enthusiastic and flexible with a positive attitude

·        Excellent communication skills

·        Organized with the ability to manage multiple ongoing tasks

·        Proficient in Microsoft Office applications

·        Experience with CRM or ERP systems

·        Resourceful; Ability to solve problems and resolve conflicts independently

·        Works well as a team and independently

·        Strong attention to detail

·        Excellent time management, prioritization, and organizational skills

·        Strong sense of timeliness and inquire response times.  

Preferred:

·        Experience with coffee, specialty food, wine, or tea

·        Experience with CRM or ERP systems

Core Values                                   

Enduring Relationships – Values establishing new and existing relationships; follows through on their commitments; considers the impacts of their decisions on others around them; shows respect and courtesy to others, has a positive attitude and effectively communicates in both written and oral conversation; resolves conflicting viewpoints constructively.

Creative Solutions – is open to and offers new ideas and ways of accomplishing goals; adapts well to changes in work, methods, personnel and surroundings; offers suggestions and anticipates needs; takes notice of areas for improvement and takes appropriate action.

Freedom with Responsibility – Effectively uses time to plan and prioritize work, set and accomplish goals and adhere to commitments on schedule; exercises the ability to decide correctly or choose the best course of action when a decision must be made; is available and responsive in a timely manner.

Always Seeking – is familiar with, and where applicable, the subject matter expert, for their functional area and is familiar with the methods, practices and equipment needed to be successful; seeks out opportunities to advance their knowledge, is open to the opportunity to do so when asked; has a curiosity around learning how other functional areas work and are affected by the work they do; maintains an up to date understanding of their field including understanding of industry, competitors, regulations, advancements in tech, etc.; has an ongoing desire to enhance product knowledge.

Best in Class – puts forth the most accurate, presentable and complete work possible and has a clear level of pride in the quality of work produced; consistently meets or exceeds goals, KPIs and performance targets; shows a willingness to accept supervision and feedback in order to improve; shows a concern for food and people safety in their day to day decision making.