Talentmatics Jobs in Usa

We’re Hiring: Deskside Technician – End User Computing

Role: Deskside Technician – EUC

Location: Port Arthur, TX

We are looking for a skilled Deskside Technician with hands-on experience in end-user support, troubleshooting, and IT infrastructure. If you enjoy solving technical issues and working closely with users, this is a great opportunity!

Key Responsibilities:

• Provide onsite technical support to end users and meet SLA requirements

• Troubleshoot hardware, software, and network-related issues

• Install, upgrade, and maintain desktops, laptops, and peripherals

• Support Windows 10/11 deployment in enterprise environments

• Manage printers, scanners, and network connectivity

• Provide mobile device support and VIP user assistance

• Track incidents and service requests using ticketing tools

• Collaborate with internal teams for effective issue resolution

Requirements:

• 3+ years of experience in deskside / EUC support

• Strong knowledge of Windows 10/11 environments

• Experience with imaging tools like SCCM / MDT

• Hands-on experience with hardware & software troubleshooting

• Knowledge of network connectivity and device configuration

• A+ Certification (preferred)

Field Service Engineer

Auburn Hills, MI

Qualifications

• Bachelor’s degree in Electrical Engineering or Mechanical Engineering
• Experience with CNC programming, PLC systems, and machine tool schematics preferred
• Strong problem-solving and communication skills
• Ability to work independently with minimal supervision
• Valid driver’s license with a good driving record

About the Role

We are seeking a Field Service Engineer to support growth initiatives across North America. This role involves working closely with sales teams, distributors, OEMs, and end users to deliver high-quality technical solutions related to machine tool probing and monitoring systems.

Key Responsibilities

• Analyze customer needs and specifications to prepare quotations for CNC machine tool touch probe and monitoring systems
• Provide technical support (in-person, phone, and email) to distributors, internal teams, and end users
• Assist Sales Engineers with technical expertise and application support
• Document and report all customer visits, including findings and outcomes
• Ensure timely follow-up on all active projects
• Support product launches including installation, software setup, and troubleshooting
• Act as a liaison with global teams to resolve technical issues
• Troubleshoot customer issues remotely or onsite as needed
• Travel to customer locations to support service activities when required
• Perform additional duties as assigned

Additional Information

• Travel requirement: approximately 40%–50%