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in LivevoxNICE In Contact development Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)Strong knowledge on Nice Personal Contact Dialer.Strong knowledge on NICE IEX .Strong knowledge on Nice Quality Management LiveVox dialer Smart Reach hands-on with scriptingGood knowledge on API GW Elastic Stack (ELK) Snowflake integration.Good knowledge on AWS Kafka and hands-on on AWS services such as EKS|EC2 | Lambda andKafka configuration knowledge.Should have knowledge on salesforce call center components ( SSO configurationSailPoint profiling Omnichannel call center setup SF managed packagesSoftphone integration with NICE LiveVox switches)Understanding of the Studio ScriptingExperience working with Kafka.Experience Nice Personal Contact Dialer.Experience in NICE IEXKnowledge in CICD Tools and DevOps pipelineMust come to office 3-4 days and be in office for client interview.Nice Quality ManagementNICE IEXNice Personal Contact DialerNice Incontact Studio ScriptingLiveVox dialer Smart Reach hands-onKafkaPre-Screening Questionnaire Hands on experience working wit Nice Quality ManagementHands on experience working wit Nice Quality ManagementHands on experience working wit Nice Quality ManagementHands on experience working on LiveVox dialer Smart Reach hands-onAbility to come to office 3-4 days a week.

Who You Are:

The Tableau Developer is a key member of the Data & Analytics team reporting to Director of BI. This role is responsible for designing, developing, and maintaining interactive dashboards and reports using Tableau to support business decision-making. This role partners business stakeholders, data engineers, and analysts to translate complex data into intuitive visual insights while ensuring performance, data accuracy, and best visualization practices.

The role will follow Tableau best practices for visualization design, naming conventions, and documentation while also maintaining version control and promoting content across environments (Dev / Test / Prod) On Tableau Cloud.

What You'll Do:

• Design and develop interactive Tableau dashboards and reports that clearly communicate key business metrics and trends.
• Translate business requirements into effective data visualizations using best practices in visual analytics.
• Optimize dashboards for performance, scalability, and usability.
• Connect Tableau to multiple data sources (e.g., SQL databases, data warehouses, cloud platforms, Excel, APIs).
• Create and maintain data models, joins, calculations, parameters, and filters.
• Perform data validation and reconciliation to ensure accuracy and consistency.
• Work closely with stakeholders to gather requirements and understand reporting needs.
• Provide data-driven insights and recommendations to support strategic and operational decisions.
• Conduct user training and enablement sessions when needed.
• Monitor dashboard usage and performance.
• Troubleshoot data issues, refresh failures, and user access problems.
• Enhance and maintain existing dashboards as business needs evolve.

You'll Need To Have:

• Bachelor’s degree in computer science, Information Systems, Data Analytics, or related field.
• 5+ years of Tableau development experience.
• Solid understanding of SQL for data querying and validation.
• Experience working with relational databases and data warehouses (e.g., Snowflake, Redshift, SQL Server, Oracle).
• Strong knowledge of calculated fields, LOD expressions, table calculations, and parameters.
• Strong analytical mindset with attention to detail.
• Ability to interpret data and explain insights clearly to non-technical audiences.
• Understanding data modeling concepts (facts, dimensions, star schema).
• Excellent communication and stakeholder management skills.
• Ability to gather requirements and translate them into technical solutions.
• Strong problem-solving and time management skills.

We'd Love To See:

• Experience with Tableau Cloud administration.
• Knowledge of ETL tools like Talend or AWS Glue.
• Experience with Python or R for advanced analytics.
• Familiarity with Agile / Scrum methodologies.
• Tableau certification (Desktop Specialist, Certified Data Analyst, etc.).

Capri Perks:

• Generous Holiday Schedule & Vacation Days
• Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
• Cross-brand Discount
• Exclusive Employee Sales
• Fav 5 Cards (MK Discount for friends and family)
• 401k Match
• Paid Parental Leave
• Thrive Wellness Program (seasonal in-office massages and more!)
• Commuter Benefits
• Gym Discounts

CAPRI HOLDINGS is a global fashion luxury group consisting of iconic, founder-led brands Jimmy Choo and Michael Kors. Our commitment to glamorous style and craftsmanship is at the heart of each brand, as we design innovative products across the full spectrum of fashion luxury categories. The unique DNA and heritage of each brand, combined with the diversity and passion of our people, and our dedication to clients and communities, define our success.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.

We are currently supporting a direct client that has recently migrated from a legacy data platform to Databricks as part of a broader modernization initiative. As this is a new implementation of their Lakehouse platform, the team is looking for a Senior Databricks Platform Administrator who can play a key role in guiding the platform through the next phase — including POC validation, platform governance, and operational best practices.

This role is ideal for someone who enjoys working at the architectural and platform level, helping organizations avoid common pitfalls and ensuring the Databricks environment is built for scalability, performance, security, and cost optimization from day one.

You will have the opportunity to shine with your expertise by advising the client on platform design, governance models, cluster strategy, and DevOps automation, while helping establish the foundation for a robust enterprise Lakehouse environment.

Key Skills & Experience

• Databricks workspace administration and cluster governance
• Unity Catalog, Delta Lake, and Spark performance optimization
• AWS architecture including IAM, VPC, S3, KMS, PrivateLink, and CloudWatch
• Terraform and Infrastructure-as-Code for platform provisioning
• CI/CD pipelines, Git workflows, Databricks CLI, and API integrations
• Automation using Python or Bash
• Cost optimization and platform governance strategies

Nice to Have

Experience with:

• Delta Live Tables
• Auto Loader
• MLflow
• Feature Store
• Databricks Serverless Computer

Position Overview

We are seeking a skilled IAM Analyst to join our Identity and Access Management team, focusing on the design, implementation, and management of secure authentication and authorization systems for marketing applications. This role will be instrumental in advancing our SSO capabilities and ensuring seamless user experiences while maintaining the highest security standards.

Key Responsibilities

Identity Integration & SSO Implementation

• Design and implement Single Sign-On (SSO) based integrations for various marketing applications with Azure Active Directory/Entra ID, SailPoint, and ForgeRock platforms
• Configure and optimize identity federation protocols including SAML, OAuth 2.0, and OpenID Connect
• Develop technical specifications and integration documentation for marketing application onboarding

Security & Compliance

• Adhere to established security best practices and standards in all IAM implementations
• Ensure least privilege access principles are consistently applied across all user provisioning and access management activities
• Conduct regular access reviews and implement role-based access control (RBAC) frameworks
• Maintain compliance with industry security standards and regulatory requirements

User Migration & Onboarding

• Plan and execute comprehensive migration strategies for transitioning users to new authentication and authorization systems
• Develop and implement user onboarding processes that ensure smooth adoption of new IAM technologies
• Create detailed migration timelines, risk assessments, and rollback procedures
• Coordinate user training and communication during migration phases

Operations & Troubleshooting

• Audit IAM systems and processes to identify security gaps and operational inefficiencies
• Troubleshoot and resolve complex issues related to user onboarding, migration, and daily IAM operations within defined SLA timeframes
• Perform root cause analysis and implement preventive measures for recurring issues
• Monitor system performance and user access patterns to optimize IAM infrastructure

Required Qualifications

Technical Skills

• 3+ years of hands-on experience with identity and access management platforms, specifically:
• Azure Active Directory/Entra ID administration and configuration
• SailPoint IdentityIQ or IdentityNow implementation and management
• ForgeRock Identity Platform (AM, IDM, DS) deployment and operations
• Strong understanding of SSO protocols (SAML 2.0, OAuth 2.0, OpenID Connect, LDAP)
• Experience with identity governance and administration (IGA) processes
• Proficiency in PowerShell, REST APIs, and directory services integration

Professional Experience

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field
• Proven experience in enterprise-level IAM implementations and migrations
• Demonstrated ability to troubleshoot complex authentication and authorization issues
• Experience working in regulated industries with compliance requirements

Core Competencies

• Strong analytical and problem-solving skills with attention to detail
• Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
• Project management experience with ability to manage multiple initiatives simultaneously
• Customer service orientation with focus on user experience optimization

Preferred Qualifications

• Relevant certifications such as:
• Microsoft Azure Identity and Access Administrator (SC-300)
• SailPoint Certified IdentityIQ Engineer
• ForgeRock Identity Management certification
• CISSP, CISM, or similar security certifications
• Experience with automation tools and scripting languages (Python, JavaScript, etc.)
• Knowledge of privileged access management (PAM) solutions
• Familiarity with automotive industry security standards and practices
• Experience with Agile/Scrum methodologies

Infosys is seeking Java AEM Developer. This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidate must be located within commuting distance of Boston, MA or Princeton, NJ or willing to relocate to the area. This position may require travel to project locations.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• At least 4 years of Information Technology experience
• 4 years of hands-on development experience in Adobe Experience Manager and Java.
• Strong experience with AEM as a Cloud Service and AEM On-Prem.
• In-depth knowledge of Sling, OSGi, JCR, Dispatcher, HTL, and AEM core architecture.
• Strong proficiency in Java, J2EE, Servlets, Spring (optional), and REST APIs.

Preferred Qualifications:

• Experience with unit testing frameworks like JUnit, Mockito, etc.
• Strong understanding of HTML5, CSS3, JavaScript, jQuery, and modern JS frameworks eg react JS.
• Design and develop complex components, templates, dialogs, and workflows within AEM.
• Build scalable, reusable, and maintainable AEM solutions aligned with enterprise architecture.
• Implement AEM as a Cloud Service features, including Sling models, Content Fragments, Experience Fragments, and Core Components.
• Upgrade, migrate, and optimize AEM On-Premises instances to AEM Cloud.
• Experience with CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, etc.).
• Knowledge of cloud platforms: Adobe Cloud Manager, AWS/Azure/GCP (added advantage).
• Excellent problem-solving skills and performance debugging.
• Strong communication, documentation, and client-facing skills.
• Experience in Agile/Scrum environments.

Estimated annual compensation range for this role will be as follows:

In NJ/ MA: Min $76071 to Max $98893; Min $78903 to Max $102574

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

EEO/About Us :

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Position: Principal AI Engineer

Location: San Francisco CA Hybrid

Contract

Job Summary:

• We are seeking a senior level AI/ML engineering contractor to temporarily step into a technical leadership and team lead role supporting personalization models and the company’s AI platform.
• The ideal candidate can balance technical expertise, strategic decision making, and day to day team guidance to ensure continuity during the leave period.

Required Skills & Experience:

• Senior level 12 years of experience building and operating machine learning systems in production.
• Strong understanding of ranking models, recommendation systems, model evaluation, and experiment design.
• Hands on expertise with modern AI/ML engineering tools (e.g., Python, Spark or similar, cloud-based ML pipelines, cloud model serving frameworks, and API design).
• Ability to lead engineering discussions, guide team members, and provide clear direction.
• Strong organizational skills: able to manage complex projects and maintain structure during a temporary leadership period.
• Excellent communication skills, with the ability to translate technical details into clear action for partners and stakeholders.

ABOUT THE ROLE:

We are seeking a skilled and detail-oriented ServiceNow Analyst II with 3+ years of experience to support and enhance our IT Operations Management (ITOM) capabilities, Configuration Management Database (CMDB), and Knowledge Management processes within the ServiceNow platform. The ideal candidate will possess strong analytical skills, a process-oriented mindset, and hands-on experience configuring and troubleshooting ServiceNow Discovery, Service Mapping, and the broader ITOM suite.

This role plays a critical part in ensuring data integrity, service visibility, and relevant knowledge availability, supporting IT Service Management (ITSM), ITOM, and other business units across the enterprise. This role will be responsible for managing the accuracy of the CMDB via the Identification and Reconciliation Engine (IRE) in a Multi-Source environment, ensuring robust Discovery schedules, mapping critical business services, and maintaining industry-standard Knowledge Management frameworks.

WHAT YOU'LL DO:

CMDB (Configuration Management Database):

• Support the maintenance, administration, and enhancement of the CMDB in ServiceNow.
• Perform regular data quality audits using CMDB Health Dashboards, identifying and resolving orphan, stale, or duplicate CIs.
• Collaborate with asset management, IT operations, and infrastructure teams to validate CI data and ensure alignment with the Common Service Data Model (CSDM).
• Assist in defining and maintaining CI classes, relationships, and attributes based on organizational requirements.
• Contribute to CMDB governance policies, standards, and procedures to ensure the long-term health and usability of the platform.
• Participate in CMDB audits and compliance activities.

Knowledge Management:

• Serve as the primary analyst and administrator for the ServiceNow Knowledge Management module.
• Assist in designing and implementing knowledge workflows, approval processes, and article lifecycle management.
• Monitor and report on knowledge article usage, feedback, and quality, ensuring content remains accurate, relevant, and accessible.
• Work with knowledge owners and contributors across departments to promote knowledge sharing, standardization, and taxonomy alignment.
• Develop and maintain a knowledge base structure (categories, templates, metadata) for optimal user experience and searchability.
• Support Knowledge-Centered Service (KCS) practices, if applicable.

WHAT YOU'LL BRING:

• In-depth understanding and background in ITOM Visibility (ServiceNow Discovery & Service Mapping), CMDB, and Knowledge Management administration.
• Strong hands-on experience with MID Server installation, configuration, and management.
• Familiarity with protocols used in Discovery (e.g., WMI, SSH, SNMP, PowerShell) and experience integrating via REST/SOAP APIs.
• Experience integrating the ServiceNow CMDB with external data sources (e.g., SCCM, Workspace One UEM, Intune, Kandji, Tanium) utilizing Service Graph Connectors or custom integrations.
• Experience developing and maintaining CMDB technical design standards aligned with the CSDM framework.
• Experience designing relevant Knowledge Management Frameworks and Knowledge bases on the ServiceNow Knowledge application.
• Experience working with stakeholders to evaluate enhancement requests, providing design recommendations, and documenting technical requirements.
• Strong technical leadership skills and a solid understanding of overall IT infrastructure (networks, servers, virtualization, cloud).
• Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences.
• Excellent organization skills and an ability to develop and implement plans for transforming issues/requests to completion.
• Demonstrated ability to prioritize and balance multiple activities effectively

REQUIREMENTS:

• In-depth understanding and background in CMDB, ServiceNow Discovery, and Knowledge Management administration on ServiceNow Platform.
• Experience developing and maintaining CMDB technical design standards.
• Demonstrated experience creating/maintaining CMDB technical documentation.
• Experience working with stakeholders to evaluate enhancement requests, providing design recommendations, and documenting technical requirements.
• Experience designing relevant Knowledge management Frameworks and Knowledge bases on the ServiceNow Knowledge application.
• Experience integrating the ServiceNow CMDB with external data sources (e.g., SCCM, Workspace One UEM), Intune, Kandji, Tanium and data consumers.
• Excellent understanding of Knowledge Management practices and industry standard frameworks that can be implemented in ServiceNow.
• Strong technical leadership skills.
• Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences.
• Excellent organization skills and an ability to develop and implement plans for transforming issues/requests to completion.
• Demonstrated ability to prioritize and balance multiple activities effectively.
• Resourcefully takes the initiative to accomplish goals and objectives.
• Strong understanding of the overall IT infrastructure.

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite Marketplace, The Fresh Grocer, Dearborn Market, Gourmet Garage, Fairway Market, and Di Bruno Bros.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

Position Overview

Wakefern Food Corp’s Technical Division is seeking an experienced and innovative Application Architect to join our dynamic IT team. The ideal candidate will lead the design, development, and implementation of scalable application solutions that support our business operations across the organization, with a particular emphasis on optimizing and enhancing supply chain processes. This is a critical role in ensuring the seamless flow of goods, data, and services from suppliers to stores, leveraging technology to drive efficiency and resilience throughout our supply chain network.

Responsibilities

• Design and oversee the implementation of complex application architectures that align with business needs and IT strategy, focusing on solutions that streamline workflows and improve end-to-end operational visibility.
• Collaborate with business analysts, developers, and key stakeholders to gather requirements and translate them into technical solutions that address real-world logistics and inventory challenges.
• Develop and maintain architectural standards, guidelines, and best practices that support robust operations, ensuring flexibility and scalability for future growth.
• Evaluate and recommend new technologies, tools, and frameworks to improve application performance, security, and scalability, with an eye toward innovations that can strengthen overall responsiveness and agility.
• Ensure applications are robust, secure, and compliant with Wakefern’s IT policies and industry regulations, particularly those impacting safety and traceability in logistics.
• Lead code and design reviews to maintain high standards of software quality with a focus on applications supporting logistics, procurement, and inventory management.
• Mentor and guide development teams in best practices, architectural patterns, and emerging technologies relevant to retail and logistics technology ecosystems.
• Participate in project planning, estimation, and risk assessment activities, with special consideration for continuity and risk mitigation strategies in operations.
• Document application architectures, processes, and integration points, highlighting critical interfaces and dependencies within the business network.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• 10+ years of experience in software development and architecture roles, ideally with significant exposure to logistics or related domains.
• Strong proficiency in designing enterprise-level applications using modern frameworks (e.g., Java, NodeJS, Python, SQL), with direct application to business operations preferred.
• Experience with integration platform as a service (iPaaS) systems and/or event streaming technologies such as Apache Kafka, particularly as they apply to real-time data integration.
• In-depth knowledge of API design, integration, and security best practices, including for partner connectivity and EDI transactions.
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to manage multiple projects and priorities in a complex environment, with demonstrated success supporting initiatives in logistics or inventory management.
• Experience working in the retail, logistics, or distribution industry is a plus.
• Experience with IBM mainframe is a plus.

Core Competencies

• Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
• Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
• Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
• Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
• Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
• Drive for Results: Supports divisional and strategic objectives through achievement of work goals.

Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.

Senior Solution Architect

Location: Hybrid – Chicagoland HQ or Springfield, IL

Employment Type: Full-Time / Permanent

Organization: Consulting Services / Service Delivery

About the Role

We are seeking a Senior Solution Architect who brings both strategic advisory capability and hands-on technical depth across modern enterprise platforms. This is a client-facing leadership role responsible for shaping solution strategy, influencing executive stakeholders, and guiding the delivery of scalable, future-ready architectures.

This role plays a key part in business development, helping craft proposals, solution estimates, resource models, and architectural roadmaps for complex enterprise engagements.

What You’ll Do

• Lead solution architecture for large-scale initiatives ($3M–$30M), balancing quick wins with long-term sustainability.
• Translate business needs into clear technical strategies and architecture roadmaps.
• Drive end-to-end solution design across backend, frontend, DevOps, infrastructure, and cloud ecosystems.
• Act as a trusted advisor to clients and executives—communicating decisions with clarity and confidence.
• Architect solutions leveraging the Microsoft ecosystem (Azure, MS SQL, Dataverse, Dynamics, Power Platform, M365).
• Apply integration patterns, microservices, distributed systems, and resilience design principles.
• Partner closely with Product, Delivery, and Client teams to ensure alignment and execution success.
• Support proposal development, estimation, and technical pre-sales conversations.
• Mentor architects and technical delivery teams; promote reusable frameworks and reference architectures.
• Embed governance, compliance, and security standards into solution designs.

What You Bring

• 20+ years of enterprise technology experience.
• 10+ years solutioning and estimating complex architectures, ideally in a consulting or professional services environment.
• Proven leadership designing and guiding multi-disciplinary technical teams.
• Deep technical expertise across:
• Cloud (Azure preferred)
• Integration architecture & distributed systems
• Backend & frontend platforms
• DevOps, CI/CD, Infrastructure-as-Code
• Modern data and API design patterns
• Strong executive communication and stakeholder influence skills.
• Ability to work in ambiguous, high-stakes environments with pace and confidence.

Nice to Have

• Advanced degree in CS, Engineering, or related field
• Microsoft / Azure / Dynamics / Architecture Certifications
• Experience delivering digital transformation initiatives across multiple industries
• Published thought leadership or conference speaking background

Core Impact Areas

• Strategic Solution Architecture
• Client Advisory
• Proposal & Estimation Leadership
• Enterprise Integration Strategy
• Governance & Architecture Standards
• Cross-Functional Collaboration
• Delivery Oversight
• Risk Analysis
• Roadmapping & Innovation Enablement

INT

Salesforce Technical Manager

Location: Santa Clara, CA (Onsite)

Contract

Role Overview

We are looking for a hands-on Salesforce Technical Manager to drive end-to-end delivery, development, and support. This role requires a strong mix of Salesforce development, administration, and stakeholder interaction.

Key Responsibilities

Jira Ticket Ownership & Delivery

• Own Jira tickets from analysis, estimation, development to deployment
• Troubleshoot production issues and deliver timely fixes
• Identify improvements from recurring support requests

Salesforce Development (Hands-On)

• Develop Apex classes, triggers, and test classes
• Build Lightning Web Components (LWC)
• Write efficient SOQL queries
• Support integrations (APIs, middleware coordination)

Salesforce Administration

• Configure Flows, Validation Rules, Permission Sets, Page Layouts
• Manage Assignment Rules and Approval Processes
• Perform data operations (data loads, cleansing, deduplication)
• Maintain system security and user access

Business & Functional Interaction

• Gather requirements and convert them into user stories
• Work closely with business stakeholders
• Conduct demos and support UAT

Process & Best Practices

• Ensure adherence to Salesforce best practices
• Improve processes, documentation, and delivery standards

Required Qualifications

• 6–10 years of Salesforce experience (Development + Administration)
• Strong hands-on expertise in Apex, LWC, SOQL, and Flow Builder
• Good understanding of Salesforce data model and security model
• Experience working in Agile environments (Jira)
• Strong communication and stakeholder management skills

Preferred Qualifications

• Salesforce Certifications (Admin, Platform Developer I / II)