Key Account & Product Manager

Key Account & Product Manager

Are you an electrical engineer with experience in technical product management and/or business development?

Our firm has been retained by a 30-year US business that produces critical electronic technology utilized by the semiconductor and automotive industries. Located in Rochester, NY, the company has enjoyed steady growth and is backed by a billion-dollar international organization.

The territory is global, with 70% of customers located in Asia. Travel is about 25%. Compensation ranges from $110-130k, not counting profit-sharing, 401K contribution, paid holidays, and very generous PTO and healthcare benefits.

What's great about this position?

• A strategic role with direct impact on product and business growth.

• High level of autonomy and ownership within a global environment.

• Collaboration with international teams across engineering, marketing, and sales.

• Opportunities for professional development and career growth.

In this role, you'll wear three "hats":

Key Account Management

• Serve as primary contact for key customers within the assigned product line.

• Build and maintain long-term customer relationships, ensuring high satisfaction and customer retention.

• Understand customer requirements, applications, and future needs; translate these into product and business opportunities.

• Coordinate internal teams (engineering, operations, quality, supply chain) to resolve customer issues and manage complex technical inquiries.

• Lead contract negotiations, pricing discussions, and commercial agreements.

Business Development & Market Analysis

• Identify new market opportunities, applications, and customer segments for the product line.

• Conduct market research and competitive analysis to assess trends, technological shifts, and market drivers.

• Develop business cases and contribute to strategic growth plans.

• Monitor sales performance, revenue growth, and margin development for the product line.

• Support regional and global sales teams with market insights and product expertise.

Product Management

• Define and execute the product line strategy in alignment with customer and market needs.

• Drive product roadmap activities in collaboration with R&D, engineering, and manufacturing.

• Support product lifecycle management: introduction, phase-out, and portfolio optimization.

• Develop customer-facing product materials such as brochures, presentations, and technical guides.

What are we looking for?

Education & Experience

• Bachelor’s or Master’s degree in Electrical Engineering, along with Master of Business Administration (MBA) is a plus.

• 5+ years of experience in product management, key account management, or business development—ideally in a technical/industrial environment.

• Proven track record in managing technical customers or product portfolios.

Skills & Competencies

• Strong technical understanding and ability to explain complex concepts to non-experts.

• Excellent communication and relationship-building skills.

• Analytical mindset with competence in market and competitive analysis.

• Commercial awareness and negotiation skills.

• Ability to work cross-functionally in international, matrix organizations.

• Strong organizational and project management capabilities.

• Solid writing skills for creating digital and marketing content.

• Business-fluent English; additional languages beneficial.